Episodes
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In this episode of Eat. Drink. Cruise., host Ken Taylor dives into the culinary wonders of Norwegian Cruise Line with Christian Pratsch, the VP of Food and Beverage.
Christian shares insights from his extensive background in hospitality, sharing his journey from a chef to his role at Norwegian Cruise Line, highlighting his passion for culinary excellence and innovation throughout.
The pair discuss the evolution of dining at sea, particularly Norwegian Cruise Line's freestyle dining concept that revolutionised dining on board by offering guests flexible dining times and multiple specialty dining options.
Christian emphasises the brand's commitment to keeping guests at the forefront of their innovations to continuously enhance their dining experiences on board. He cites new concepts like the Indulge Food Hall, allowing guests to order from a diverse menu via tablets, ensuring quick service and a variety of global cuisines.
Tune in to discover the behind-the-scenes stories and future innovations that make dining at sea an unforgettable experience.
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Join host Ken Taylor as he sits down with industry expert Darragh McGillicuddy, Founder of McGillicuddy Hospitality as they reminisce over lessons learnt from the hotel industry and their roles in shaping drinking & dining experiences at sea. Offering insight into the impact of F&B on passenger experience onboard and how clarity in brand standards and service excellence contribute to guest satisfaction and loyalty.
In particular, Darragh highlights the unique challenges and opportunities of small ship F&B programmes and culinary teams, and the crucial role that onboard crew play. The pair discuss leadership programmes and team culture, and the invaluable role these can play in maintaining gold standards and brand quality.
Tune in for behind-the-scenes anecdotes and practical advice for setting cruise F&B teams up for success and service excellence.
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Episodes manquant?
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Dive into the world of food, travel, and social media influence with this weeks Eat. Drink. Cruise. episode.
Join host Ken Taylor as he explores the fascinating intersection of culinary innovation, hospitality, and social media with special guest Rachel Samson (Stick a Fork in Me). In this episode, Rachel shares her journey to becoming a social media influencer, offering insights into the evolving landscape of digital content creation in cruise F&B.
Discover how social media has reshaped the way we experience food and travel, as Rachel delves into the challenges and rewards of curating authentic content about food in the age of influencer culture. From behind-the-scenes glimpses of cruise ship kitchens to uncovering hidden culinary gems in bustling cities, Rachel's culinary adventures offer a tantalising glimpse into the world of food entertainment.
Plus, Ken and Rachel discuss viral moments, how to drive engagement and connection with cruise F&B on social media, shaping the perception of cruise travel among younger generations and opening up new opportunities for exploration and discovery.
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Dive into the world of cruise industry innovation in our latest Tech Talks podcast episode, where host David Tibbles from theICEway chats with Jessica Wright, Managing Director of Peel X. Together, they navigate the realm of augmented reality (AR), shedding light on its transformative potential within cruise tourism.
Discover how AR breathes new life into travel experiences, overlaying digital wonders onto real-world landscapes. Jessica unveils the magic of interactive storytelling and engaging activities, from historical voyages to thrilling treasure hunts, all enhanced by AR technology.
Jessica shares captivating examples of AR projects in the cruise space, including a fascinating archaeological storytelling initiative in the Outer Hebrides, demonstrating how AR breathes new life into forgotten histories and undiscovered locations.
Join David and Jessica as they delve into the practicalities of implementing AR solutions, from technical intricacies to connectivity challenges in remote destinations. Plus, uncover how customised AR experiences are forging deeper connections to destinations, enriching the passenger experience ashore.
Tune in, to uncover the boundless potential of AR to enhance cruise tourism, promising guests unforgettable adventures and enriching cultural encounters beyond the confines of traditional shore excursions.
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In this episode, Ken sits down with a cruise line supplier: John Devine, President of Michael J. Devine and Associates, a family-run business steeped in the wine industry's tradition.
Together, they offer insights into supplying wine to the travel industry, navigating the journey of Michael J. Devine and Associates from family dynamics, to cruise line deals, providing anecdotes and best practice examples along the way.
This episode offers the opportunity to understand the business of supplying F&B to cruise lines, and the importance of partnership with cruise line buyers - working together to adapt, finding products that meet everchanging guest expectations.
Tune in as John shares insights into relationship-building in the cruise industry, the evolving landscape of wine sales, rising interest into sustainable and low2no wine categories, and current ventures into better-for-you snacks.
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In this week’s Ship Safety Spotlight, sponsored by Survitec, Seatrade Cruise's Holly Payne is joined by Richard McCormick, Commercial Director of MES and AES Systems for Survitec. The pair explore the critical role of safety in the cruise industry, and particularly the advancements in ship evacuation technology.
Tune in to discover how Survitec's Seahaven Advanced Evacuation System, redefines safety at sea. With its fully automated, rapid evacuation capability, launching at the push of a button and deploys in under four minutes. Learn how this Survival Technology is designed to enhances passenger safety and free up valuable deck space onboard!
Key takeaways include insights into the increasing need for advanced evacuation systems as cruise ships grow larger and more ambitious, the crucial role of regulations in ensuring safety standards keep pace with innovation, and the impact of safety solutions like Seahaven, on the future of cruise ship design.
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In this week's episode, Ken Taylor hosts Charles Steadman, Director of Food and Beverage Experiences and Strategic Partnerships at Virgin Voyages. Together, they delve into the captivating journey behind the creation of Virgin's distinctive brand and its innovative food and beverage offerings.
Explore Virgin Voyages' fresh perspective on onboard drinking & dining, shaped by collaborations with artists, musicians, and other creatives to elevate the experience for sailors.
Charles offers insights into the meticulous process behind realising Virgin's vision at sea and sheds light into emerging trends shaping menu creation, tailored to their unique, adult-only demographic. From the rising interest in low-to-no alcohol options to wellness-centric initiatives.
Tune in to discover how Virgin Voyages continues to redefine the cruise F&B experience.
Mentioned in this episode:
SSA Marine
You can visit SSA Marine at booth #1433 at Seatrade Cruise Global, April 8-11.
SSA Marine
You can visit SSA Marine at booth #1433 at Seatrade Cruise Global, April 8-11.
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In this weeks episode Ken sits down with Zach Sulkes, AVP of Beverage Operations for Carnival Cruise Line, bringing over 20 years of industry experience to the table. From his tenure at Bacardi to his current role at Carnival, Zach offers a unique perspective on the dynamics of cruise F&B.
Discover how Carnival is leading the charge in F&B sustainability, reducing food waste, and pioneering circular packaging initiatives. Dive into the immersive bar experiences aboard Carnival's XL class ships, where each vessel boasts its own unique brewery and themed bars, elevating the onboard guest experience to new heights.
Zach dives into factors that make a huge impact onboard, including the importance of investing in onboard teams, nurturing talent, and enhancing guest interactions for an unforgettable cruise experience. Plus, explore the delicate balance between Carnival's stellar guest satisfaction and revenue optimization, as Zach shares insights into decision-making processes that drive Carnival's F&B operations forward.
Mentioned in this episode:
ITD Food Safety
Visit ITD Food Safety at Seatrade Cruise Global, April 8-11 2024 at booth #3419.
ITD Food Safety
Visit ITD Food Safety at Seatrade Cruise Global, April 8-11 2024 at booth #3419.
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Explore the forefront of tech innovation and how to harness technology to create a world leading cruise destination, with Barbara Buczek, Chief Destination Experiences Officer at Cruise Saudi, as she joins David Tibbles on the brand new season of Tech Talks Podcast.
In this captivating discussion, Barbara unveils the ambitious vision of Cruise Saudi in shaping the future of cruise in Saudi Arabia, and the role technology plays in their plans, crafting immersive experiences for guests and using digital platforms and social media to revolutionise destination marketing.
Barbara shares insights into leveraging data analytics and social media to personalise guest experiences, highlighting the importance of collaboration between cruise lines, ports, and local businesses for sustainable growth. Plus, explore the exciting possibilities of smart infrastructure and AI in optimising guest flow and enhancing the overall cruise passenger experience.
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Join Ken Taylor this week on Eat. Drink. Cruise as he is joined by Executive Chef Molly Brandt, providing a sneak peak into her life and culinary philosophy.
Molly shares insights from her journey as a chef, from graduating from the CIA, to being one of the first North American female chefs to lead a chef driven concept: 150 Central Park on Allure of the Seas. Molly shares unique insights from her time at sea, since which, Molly has consulted for an array of cruise lines, before her current role where she is now taking her creativity and innovative approach to the airline industry with gategroup.
This conversation teases the intricacies of culinary innovation at sea, complexities behind interactive dining experiences, and the evolving trends reshaping the food and beverage industry in travel and beyond. Discover Molly's secrets behind crafting authentic, immersive dining experiences at sea, from new galley's to bespoke menus.
Don't miss the opportunity to hear more insights from Molly at F&B@Sea 2024, where she will be joining a panel of culinary experts and chefs.
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Dive into the world of cruise retail onboard as this week, Nadine Heubel spoke with Daniel Buergo, Senior District Manager for Starboard Cruise Services.
They explore building relationships, maximizing sales, and curating unforgettable guest experiences. Daniel, with over 28 years of retail experience, shares insights from managing retail revenue across 19 ships across 3 diverse cruise brands.
Explore the intricacies of building strong relationships, maximizing sales, and creating unforgettable guest experiences, onboard. From practical tips for retail success to personal anecdotes from life at sea, this episode offers a candid look into the dynamic world of cruise retail.
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Embark on a culinary journey like no other with "Eat. Drink. Cruise." your passport to the dynamic world of food and beverage onboard cruise ships, with our host Ken Taylor.
In our first episode, we delve deep into the heart of the industry with none other than Cornelius Gallagher, Vice President of Hotel Operations for Celebrity Cruises.
From sustainability initiatives to culinary innovation, Gallagher shares how trends in hospitality are reshaping the onboard experience. Exploring the intersection of food, culture, and hospitality Gallagher unveils the "Celebrity Way," a revolutionary approach to elevated guest experiences onboard.
Discover Gallagher's illustrious career, from working alongside world-renowned chefs, to spearheading the launch of new F&B programmes and chef partnerships with Celebrity Cruises. Discover how his culinary expertise informs his vision for sourcing the freshest ingredients and creating memorable dining moments at sea.
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In the latest episode of The Retail Wave Makers Season 3, where we hear from different departments on board the ship and their interaction with retail, Nadine is joined today by Chris "The Flying Scotsman" Williams, Cruise Director on board Carnival Celebration!
Nadine and Chris explore the intricacies of being the face of the ship and the vital role of communication between departments, especially with retail. Chris sheds light on the unique initiatives and events that drive engagement, such as the 'Fun Aboard, Fun Ashore' initiative, where retail partners collaborate to offer exclusive deals and promotions.
With over 16 years’ experience at sea, Chris emphasizes the importance of authenticity and proactive communication in successful retail partnerships. From cross-branding events to creating personal connections with guests, Chris's passion for onboard retail shines through!
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Join Claudine for the season finale of Cruise Convos as she sits down for an exclusive interview with Lisa Lutoff-Perlo, an extraordinary trailblazer in the cruise industry. Lisa shares her inspiring journey from starting out in an entry-level position to rising to the top as President and CEO of Celebrity Cruises.
Reflecting on her 39-year career, Lisa reveals the challenges she faced in a male-dominated industry and the invaluable lessons she learned along the way. From overcoming rejection, to breaking through gender barriers, Lisa's story is one of resilience and determination.
With authenticity and vulnerability, Lisa discusses her leadership philosophy and the importance of creating a caring environment built on mutual respect and gratitude. She shares insights from her new book, "Making Waves: A Woman's Rise to the Top Using Smarts, Heart, and Courage" offering valuable lessons in leadership for aspiring professionals.
Listeners will be inspired by Lisa's journey and empowered to dream big and leave themselves open to the universe.
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This week, Nadine welcomes a special guest all the way from Antarctica, Chris Harrington, a Hotel Director at Anglo Eastern Leisure Management. Listen in, as Chris provides an insider's view into the life of a Hotel Director aboard an expedition ship, where he juggles numerous responsibilities and oversees the entire commercial operation.
Delve into his rich experience as he compares retail dynamics between ocean-going cruise ships and expedition vessels, unveiling successful retail initiatives and uncovering synergies between the two.
Chris shares his perspective on the key to successful retail initiatives onboard cruise ships, emphasising the importance of personalised sales and creating unforgettable guest experiences.
Learn what it truly takes to excel as a retailer at sea and how to leave a lasting impression on guests while cruising through the world's most remote and breathtaking destinations.
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Hear from a travel advisor's perspective this week, as Claudine engages in a captivating conversation with Susie Flores, the CEO and Founder of Countdown Travels LLC.
With an astounding 95% of Countdown Travels' sales attributed to cruise travel, Susie provides valuable insights into the shifting dynamics of selling cruise packages. With a whopping 99% of these sales driven by the power of social media, Susie unpacks this shift in consumer booking and how she has harnessed the power of social media to become one of the top 100 travel advisors in the USA.
Explore the world of content creation onboard these cruises and unravel the mystery behind the enduring popularity of booking through travel advisors, constituting 75% of all travel reservations.
Susie sheds light on the evolving dynamics and growing trust in travel advisors, emphasizing the unique value they bring to the table – a human touch, specialized knowledge, and a genuine understanding of the cruise experience.
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Claudine is joined by Julian, the CEO of Hapag-Lloyd Cruises this week for a captivating episode filled with career reflections, leadership tips, industry successes, and a sneak peek into the future of Hapag Lloyd Cruises.
Together, they delve into Julian's remarkable career journey, recounting his beginnings as a first-time cruiser on the Europa and tracing his impressive ascent to the position of CEO of Hapag-Lloyd Cruises in 2020.
Julian takes a moment to reflect on the highlights of 2023 for Hapag-Lloyd Cruises. From growing shore power initiatives to achieving stellar guest satisfaction, boasting the largest champagne selection at sea, and hosting weddings in Antarctica—Julian shares the key successes that defined the year.
Plus, anticipate insights into the exciting new developments and initiatives that will shape Hapag-Lloyd Cruises' operations in 2024 and beyond, as Julian provides a glimpse into the cruise line's future plans.
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Have you ever wondered what a Captain of a cruise ship does on a day to day basis and how they are involved with each department onboard?
This week, Nadine is joined by Captain Eric Barhorst, of Holland America Line who joined the podcast from onboard the MS Nieuw Statendam in Iceland!
Listen in to hear more about the responsibilities of a Captain from navigating the ship, ensuring efficient operations to overseeing the business side of things onboard.
In particular, Eric shares how he works with his team to oversee retail initiatives onboard and shares some of the new initiatives curated by his team which capture lasting memories of itineraries for guests to take home!
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During this week's episode, Claudine speaks with Dan Cockerell - a seasoned consultant to companies across the service and hospitality sectors.
Dan draws on 26 years experience at Walt Disney Company, starting his career as a parking attendant; and 26 years later, a Vice President leading 12,000 cast members at the largest theme park in the world!
Drawing on his extensive career, he shares insights into his own leadership style and work philosophy whilst Claudine & Dan discuss what makes a good leader, and how to foster a strong company culture.
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Discover how a cruise industry expert has seen the industry evolve over recent years, and where she sees the industry going in the future.
This week Claudine speaks with Seatrade Cruise's own Anne Kalosh, Editor, Seatrade Cruise News & Senior Associate Editor, Seatrade Cruise Review.
Claudine and Anne discuss her long-lasting career in the cruise industry and some of the most memorable moments she has documented throughout her career, covering global stories, reporting both breaking and in-depth news on cruising's significant people, places, ships and trends.
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