Episodes
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Learn how to automate tasks, save time, and increase your profit.No coding required!
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Welcome to the Service Business Mastery Podcast!
Visit our website for more episodes and insights! https://www.servicebusinessmastery.com
In this episode, recorded live at Rilla Masters 2025 in Las Vegas, hosts Tersh Blissett and Josh
Crouch chat with Dustin Van Orman, Marketing Manager and President of Business Development and M&A at Any Hour Services - Electrical, Plumbing, Heating & Air.They explore how Dustin’s early love for fixing things led him to HVAC and owning businesses. He shares how weekly leadership training and a strong team culture helped keep 90% of employees. Dustin also talks about private equity, offering tips on how to make smart choices and keep your business values. His simple advice helps others grow without losing what matters most.
This talk covers key points like weekly leadership training, keeping a strong work culture, and holding on to great team members, and big parts of growing a solid business. Dustin shares why choosing the right private equity deal matters and how staying true to your values helps build lasting success with your team.
In this episode, here's what you can expect to learn:
How a Childhood Hobby Sparked a Career: Dustin’s love for fixing things led him into HVAC and business.
Keeping Great Employees: Learn how weekly leadership training helps keep 90% of staff.
Smart Private Equity Choices: Dustin shares how to choose the right deal without losing your values.
From Tech to Business Leader: Hear Dustin’s story of learning by doing and growing along the way.
Building a Winning Team: See how trust and culture lead to a strong and lasting team.
Timestamps ⏰
00:00 - Recap of the Episode
04:04 - Meet Dustin Van Orman and His HVAC Roots
06:26 - From Fixing Bikes to Building a Business
07:52 - How Childhood Hobbies Shape Great HVAC Technicians
11:07 - The Moment That Changed Dustin’s Career Path
14:19 - The “Just the Service Guy” Story, Journey, and What Changed
16:57 - Turning a Near-Death Ice Accident into Life-Changing Lessons and Direction
23:47 - Why Any Hour Has 90% Employee Retention
26:31 - Leadership Training and Weekly Team Growth
33:21 - How Strong Culture Drives Team Loyalty
35:56 - Dustin’s Thoughts on AI and Business Tools
42:01 - Advice on Choosing the Right Tools and Learning from Successful Operators
44:01 - Recruiting Tips from Gas Stations to Sidewalks
47:47 - Real Talk About Private Equity in the Trades
50:08 - Advice for Business Owners Facing Big Decisions
54:06 - What Makes a Good PE Partner and Smart Growth
57:43 - Defining Alignment in Business Partnerships and the Importance of Education
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)
Links & References:
LinkedIn:
Dustin Van Orman
Website:
Any Hour Services - Electrical, Plumbing, Heating & Air
This episode is kindly sponsored by:
Sera
UpFrog
CallRail
CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
MarketStorm
Rilla
Lace.ai
Autobot.ai
Avoca.ai
Connect with us!
Tersh Blissett
Josh Crouch
Join the Service Business Mastery Facebook group for more updates!
Visit our website: www.servicebusinessmastery.com
Affiliate links:
Castmagic
StreamYard
IfTTT
Zyra Talk
-
Learn how to automate tasks, save time, and increase your profit. No coding required!
👉 Enroll Today- https://bit.ly/3CZTDte----------------------------------------------------
Welcome to the Service Business Mastery Podcast!
Visit our website for more episodes and insights! https://www.servicebusinessmastery.com
In this episode, recorded live at the Real Masters 2025 event in Las Vegas, hosts Tersh Blissett and Josh Crouch sit down with Mike Venidis, Chief Experience Officer of RYNO Strategic Solutions, LLC. They discuss Mike’s inspiring journey from surviving a traumatic event to becoming a digital marketing leader in the home services industry. The conversation explores the rapid rise of AI in search, the importance of trust and reputation in the digital world, and how businesses can stay visible and relevant. Mike also shares actionable tips on using creativity, strategy, and tech adaptation to build a lasting brand presence.
This discussion highlights key elements such as adapting to AI-driven search trends, building digital trust, and managing online reputation, crucial strategies for staying competitive and ensuring long-term business visibility.
In this episode, here's what you can expect to learn:
Turning Hardship Into Purpose: Hear how Mike Venidis used life challenges to fuel his passion and leadership.
Getting Ahead with AI: Learn how AI tools are changing search and why adapting early gives you the edge.
Trust Is Everything: Discover why being honest and real online helps you win with customers.
Be Seen Everywhere: Understand why showing up on multiple platforms boosts your brand’s impact.
Smart Marketing Moves: Get tips on using AI, reputation tools, and the right platforms to grow your business.
Timestamps ⏰
00:00 - Episode Recap
03:25 - Meet Mike Venidis and His Journey from Trauma to Tech
05:45 - Life After Being Shot: Resilience and Purpose
09:33 - The Rise of AI in Search and Why It Matters
11:51 - Understanding AI Sources and Trust in Digital Platforms
15:49 - Comparing AI Tools: ChatGPT, Claude, and Perplexity
20:36 - Apple, Google, Bing, and the Battle for AI and Map Data
25:09 - Deepfakes, Tech Fears, and Data Sourcing Concerns
28:36 - Device and Map Differences Across Platforms, Apple, OpenAI, and the Market Gap
30:03 - Apple Maps, Yelp, and Ignored Opportunities
34:09 - Understanding Tech Alliances and Defaults
36:51 - Fear Mongering or Real Threat? Staying Ahead
39:07 - TikTok as a Search Tool and Content Discovery, and the power of repetition and Rule of Seven
42:21 - TikTok Trends and Brand Awareness via Creativity
44:26 - Closing Thoughts and Mike’s Final Message
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)
Links & References:LinkedIn:
Mike Venidis
Website:
RYNO Strategic Solutions, LLC
This episode is kindly sponsored by:
Sera
UpFrog
CallRail
CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
MarketStorm
Rilla
Lace.ai
Autobot.ai
Avoca.ai
Connect with us!
Tersh Blissett
Josh Crouch
Join the Service Business Mastery Facebook group for more updates!
Visit our website: www.servicebusinessmastery.com
Affiliate links:
Castmagic
StreamYard
IfTTT
Zyra Talk
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Episodes manquant?
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Learn how to automate tasks, save time, and increase your profit.
No coding required! 👉 Enroll Today- https://bit.ly/3CZTDte
-------------------------------------------------Welcome to the Service Business Mastery Podcast!
Visit our website for more episodes and insights! www.servicebusinessmastery.com
In this episode, recorded live at AHR 2025 in Orlando, hosts Tersh Blissett, Co-Founder and Chief Experience Officer at Trade Automation Pros, and Joshua Crouch the Founder of Relentless Digital Marketing Solutions, explore the use of AI and automation in the service industry. They discuss the complexities of integrating technology into traditional business models and maintaining core operational processes. Tersh and Josh share valuable insights on optimizing customer service and internal workflows, the importance of process optimization, and their personal experiences with digital marketing tools, offering practical advice on leadership and adapting to technological changes.
This discussion highlights key elements such as optimizing business processes using AI, maintaining core operational efficiencies during technological integration, and ensuring effective customer engagement and employee adaptation, essential for long-term business success.
In this episode, here's what you can expect to learn:
Tech-Driven Growth: How service businesses use AI and automation to adapt and thrive.
Leadership in Transition: Managing change and communication in the era of technology.
Strategy Meets Emotion: Balancing automation with emotional intelligence for success.
Insights into Action: Leveraging digital expertise for strategic business planning.
Building Resilience: Sustaining business through core processes and customer engagement.
Timestamps ⏰
00:00 - Episode Introduction 04:03 - Background and Experience with AI in Service Industries 06:00 - Phone Tap: Using AI Call Analysis to Uncover Booking Gaps and Max Lead Conversion 08:14 - Optimizing, Automating, and Delegating: Transforming Processes for Efficiency 12:23 - Recording and Refining Processes: Ensuring Scalability and Flexibility for Any Situation 13:56 - Benefits of Automation in Customer Service and Marketing 17:15 - Embracing the Four-Hour Workweek Mindset: Balancing Automation and New Priorities 20:47 - Calculating Time Savings Through Automation: The Power of Task Efficiency 23:39 - When Not to Automate: Key Customer Journey Moments 29:53 - AI Note-Takers: Streamlining Service Calls and Detailed Recordings for Efficiency 33:42 - Simplifying SOPs with ChatGPT: Automating and Customization for Your Business 42:58 - Implementing SOPs with Your Team: Training, Buy-In, and Consistent Review
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)
Links & References:
LinkedIn:
Tersh Blissett
Josh Crouch
Company Details:
Trade Automation Pros
Relentless Digital Marketing Solutions
This episode is kindly sponsored by:
Sera
UpFrog
CallRail
CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
MarketStorm
Rilla
Lace.ai
Autobot.ai
Avoca.ai
Connect with us!
Tersh Blissett
Josh Crouch
Join the Service Business Mastery Facebook group for more updates!
Visit our website: www.servicebusinessmastery.com
Affiliate links:
Castmagic
StreamYard
IfTTT
Zyra Talk
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Learn how to automate tasks, save time, and increase your profit.No coding required!
👉 Enroll Today- https://bit.ly/3CZTDte-------------------------------------------------
Welcome to the Service Business Mastery Podcast!
Visit our website for more episodes and insights! https://www.servicebusinessmastery.com
In this episode, recorded live at the BDR Spark 2025 event, hosts Tersh Blissett and Joshua Crouch speak with Samantha Brazie, General Manager at Progressive Heating, Air and Plumbing. They explore the complexities of navigating the HVAC industry amidst the challenges of private equity acquisitions and maintaining a family-owned business ethos. Samantha shares valuable insights on preserving company culture, the importance of community engagement, and her personal journey from telemarketer to general manager, offering practical advice on leadership and adapting to market changes.
This discussion highlights key elements such as maintaining company values amidst industry shifts and ensuring sustained community involvement and employee satisfaction, essential for long-term business success.
In this episode, here's what you can expect to learn:
How Family Businesses Stay Strong: Learn how smart decisions help family-owned businesses grow and stay stable, even with big industry changes.
Leading in Tough Times: See how Samantha Brazie handles important roles and keeps communication open during major shifts.
Mixing Strategy with Emotion: Understand why balancing smart planning with emotional intelligence is key to business success.
Using Experience to Grow: Find out how deep industry knowledge and careful planning lead to better business strategies.
Building a Strong Business: Learn how company culture and community support can help businesses last and succeed.
Timestamps ⏰
00:00 - Episode Recap
03:32 - Samantha Brazie's Background in HVAC and Transition from the Restaurant Industry
06:12 - Challenges and Values in Non-Owner Roles within a Company
09:08 - Impact of Private Equity on Company Culture and Retaining Family-Owned Business Values in a Competitive Market
09:46 - Acquiring Talent and Managing Consistency Amidst Workplace Changes Post-Private Equity
12:04 - Optimizing Hiring Processes and Company Culture with AI, Values Alignment, and Theft Prevention
13:49 - Enhancing HVAC Efficiency and Community Engagement Through Technology and Branding Strategies
19:26 - Balancing Business Needs with Community Support to Maximize Marketing Impact
20:48 - Brand Awareness and its Influence on Business Operations
24:10 - Networking and Learning at Industry Events
31:40 - The Importance of Coaching for Professional Accountability and Growth
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)
Links & References:
LinkedIn:
Samantha Brazie
Website:
Progressive Heating, Air and Plumbing
This episode is kindly sponsored by:
Sera
UpFrog
CallRail
CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
MarketStorm
Rilla
Lace.ai
Autobot.ai
Avoca.ai
Connect with us!
Tersh Blissett
Josh Crouch
Join the Service Business Mastery Facebook group for more updates!
Visit our website: www.servicebusinessmastery.com
Affiliate links:
Castmagic
StreamYard
IfTTT
Zyra Talk
-
Learn how to automate tasks, save time, and increase your profit.
No coding required! 👉 Enroll Today- https://bit.ly/3CZTDte-------------------------------------------------
Welcome to the Service Business Mastery Podcast!
Visit our website for more episodes and insights! www.servicebusinessmastery.com
In this episode, hosts Tersh Blissett and Joshua Crouch talk with Austin Helms, the Founding Partner of Halftime Rentals - Portable Toilets and the Founder of NuBlue Electric, Plumbing, and Air. They discuss the challenges of growing a service business and how to build a strong team. Austin shares simple ways to use technology to make work easier, save time, and grow faster. He also talks about why businesses need to accept change and stay ready for the future to stay ahead in the industry.
The conversation touches on how to handle fast business growth, the importance of creating a good team and using technology to streamline operations and ensure long-term business success. Austin highlights the role of Service Nation, an organization that supports service professionals by providing valuable education and networking opportunities. He also shares insights about the Boston Education Summit, where business owners can connect and learn from industry experts.
This episode offers practical advice for navigating the complexities of scaling a business, embracing innovation, and building a strong, adaptable team.
We're excited to partner with Service Nation for this episode. Don’t miss the upcoming Service Nation event in Boston, an excellent opportunity to connect and learn!
For details and to register, visit Event Registration: https://web.cvent.com/event/71e536cf-dc4d-4942-854c-af514ac496ac/summaryIn this episode, here's what you can expect to learn:
Planning for Growth: Learn how good planning helps a business grow fast and run smoothly while handling problems.
Building a Strong Team: Find out why Austin Helms believes having a trusted team is key to business success.
Making Smart Choices: See how learning from past experiences helps in making better business decisions.
Adapting and Growing: Discover how new ideas and smart strategies help a business grow in a strong and steady way.
Using Technology for Success: Learn how technology makes work easier and keeps customers happy in the service industry.
Timestamps ⏰00:00 - Episode Recap
03:30 - Episode Intro with Austin's Entrepreneurial Journey and Beginnings
06:33 - Building a strong team and leveraging technology to scale business operations.
10:04 - Challenges of rapid expansion and tech's role in scaling.
15:52 - Getting Connected with Service Nation and Discussing Multiple Locations
20:50 - Discussing the Boston Education Summit and Networking Value
24:14 - Discussing Austin's Keynote at the Boston Education Summit and Scaling the Business.
29:29 - Discussing Profit Share Interests, Expansion, and Lessons Learned
39:02 - Discussing Growth Trade-offs and Entrepreneurial Struggles
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)
Follow the Guests:
LinkedIn:
Austin Helms
Website:
Halftime Rentals - Portable Toilets
NuBlue Electric, Plumbing and Air
Service Nation
Boston Event
This episode is kindly sponsored by:
Sera
UpFrog
CallRail
CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
MarketStorm
Rilla
Lace.ai
Autobot.ai
Avoca.ai
Connect with us!
Tersh Blissett
Josh Crouch
Join the Service Business Mastery Facebook group for more updates!
Visit our website: www.servicebusinessmastery.com
Affiliate links:
Castmagic
StreamYard
IfTTT
Zyra Talk
-
Learn how to automate tasks, save time, and increase your profit.
No coding required! 👉 Enroll Today- https://bit.ly/3CZTDte-------------------------------------------------
Welcome to the Service Business Mastery Podcast!
Visit our website for more episodes and insights! www.servicebusinessmastery.com
In this episode of Service Business Mastery podcast, hosts Tersh Blissett and Joshua Crouch engage with Daniel Fuentes and Nikolai Matveev, founders of Cardinal Plumbing, Heating and Air. They look into the challenges of implementing online scheduling systems in a service business, covering everything from technological integration to operational efficiency. Daniel and Nikolai provide valuable insights on navigating the digital transformation, effective adaptation strategies, and preparing for future advancements in service industry technologies.
This discussion emphasizes crucial aspects such as optimizing online booking systems and ensuring long-term operational efficiency for both the service providers and the company.
Timestamps ⏰00:00 - Episode Recap
03:42 - Episode Intro with Discussing Online Bookings and Market Attributions.
06:17 - Daniel shares his business journey, role, & how he integrates tech after meeting Nikolai.
12:12 - Talking About Strategic Technology Implementation
14:35 - Managing and optimizing online scheduling and operational insights.
12:22 - Adjusting Online Scheduling Fees and Autobot Customizations
22:48 - The Full Process Behind the Marketing Attributions
26:32 - Understanding Marketing Attribution and ROI
36:00 - Discussing AI Integration with Online Booking Systems
43:08 - Understanding Customer Drop-off Points in Online Scheduling
46:36 - Discussing the Future of Cookies and Online Privacy
52:00 - How data-driven customer avatars shape smarter marketing strategies.In this episode, here's what you can expect to learn:
Technological Integration Planning: Learn how strategic planning enhances the implementation of online scheduling systems and operational efficiency.
Managing Key Roles: Discover how Daniel and Nikolai manage essential team members during technological updates.
Strategic Decision-Making: Explore how insights and strategic thinking facilitate informed management decisions.
Expertise and Innovation: See how combining technical knowledge with innovative planning leads to superior operational results.
Technological Enhancement in Services: Gain strategies for effectively integrating technology to improve service business efficiency and stakeholder satisfaction.
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)
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Follow the Guests:LinkedIn:
Nikolai Matveev
Daniel Fuentes
Cardinal Plumbing Heating & Air Inc
Website:
Cardinal Plumbing Heating & Air Inc
This episode is kindly sponsored by:
Sera
UpFrog
CallRail
CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
MarketStorm
Rilla
Lace.ai
Autobot.ai
Avoca.ai
Connect with us!
Tersh Blissett
Josh Crouch
Join the Service Business Mastery Facebook group for more updates!
Visit our website: www.servicebusinessmastery.com
Affiliate links:
Castmagic
StreamYard
IfTTT
Zyra Talk
-
Learn how to automate tasks, save time, and increase your profit.
No coding required! 👉 Enroll Today- https://bit.ly/3CZTDte
-------------------------------------------------Welcome to the Service Business Mastery Podcast!
Visit our website for more episodes and insights! www.servicebusinessmastery.com
In this episode, recorded live at the Service World Expo 2024 in Orlando, Florida, hosts Tersh Blissett and Joshua Crouch engage with Joe Strittmatter, Former Owner, Strittmatter A/C, Heating & Plumbing, Former Regional President at Granite Comfort LP, and Brian Cohen, a business strategist specializing in HVAC transactions at SF&P Advisors. They delve into the challenges of selling a service business, covering everything from the emotional aspects to strategic planning. Joe and Brian provide valuable insights on navigating business negotiations, effective succession planning, and preparing for life after the sale.
This discussion emphasizes crucial aspects such as business valuations and ensuring long-term success for both the seller and the company.
Timestamps ⏰00:00:00 - Episode Recap
00:03:57 - Episode Intro and Joe Strittmatter Talks About His Business Journey
00:06:19 - Meeting Brian and learning from a failed business deal.
00:08:05 - Brian Introduces His Role and Experience
00:11:30 - Talking About Planning for a Business Owner's Future
00:14:14 - Managing and protecting assets after selling a business and legal insights from Service Nation.
00:23:32 - Market Trends with Hot Topics and Economic Predictions
00:26:12 - Discussing Call Volume and Business Efficiency
00:33:22 - The Role of AI in Business Efficiency
00:41:40 - Discussing Dispatch Software and Technician Revenue
00:44:41 - EBITDA's Impact on Business Operations and Marketing Decisions
00:57:23 - The Importance of Understanding Break-Even Points in Business
01:01:38 - Closing remarks on Investment Trends and the Impact on Business MultiplesIn this episode, here's what you can expect to learn:
Planning for Business Sale Success: Learn how careful planning improves the success of selling businesses and makes operations better.
Handling Important Roles: Find out how Joe Strittmatter and Brian Cohen manage important team members and keep everyone informed during business changes.
Using Emotions and Smarts in Talks: Discover how using feelings and smart planning helps in business talks.
Mixing Knowledge with Plans for Better Results: See how using deep knowledge and careful planning leads to better business outcomes.
Growing Service Companies Well: Learn strategies for growing service businesses well, increasing their value, and making stakeholders happier with insights from Joe Strittmatter and Brian Cohen.
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)
Links & References:
LinkedIn:
Brian Cohen
Joe Strittmatter
Website:
SF&P Advisors
Granite Comfort LP
This episode is kindly sponsored by:
Sera
UpFrog
CallRail
CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
MarketStorm
Rilla
Lace.ai
Autobot.ai
Avoca.ai
Connect with us!
Tersh Blissett
Josh Crouch
Join the Service Business Mastery Facebook group for more updates!
Visit our website: www.servicebusinessmastery.com
Affiliate links:
Castmagic
StreamYard
IfTTT
Zyra Talk
-
Learn how to automate tasks, save time, and increase your profit. No coding required!
👉 Enroll Today- https://bit.ly/3CZTDte—-----------------------------------------------------
Welcome to the Service Business Mastery Podcast!
Visit our website for more episodes and insights! www.servicebusinessmastery.com
In this episode, recorded live at the Business Uncensored event in Chattanooga, Tennessee, hosts Tersh Blissett and Joshua Crouch talk with Matt Michel, a speaker, writer, and rancher at Ranchlands of Texas LLC, and Brandon Jacob, the Principal of Contractors Financial Opportunity LLC. They explore the challenges of selling a service business, from emotional struggles to strategic decisions. Matt and Brandon share valuable insights on business negotiations, succession planning, and preparing for life after the sale.
This discussion highlights key factors like business valuations and long-term success for both the seller and the company.
Timestamps ⏰00:00 - Meet Matt Michel & Brandon Jacob: Insights into Their Expertise
04:05 - The Brief Overview and Journey of Selling a Business
09:38 - Talking About the Day We Sold the Business
13:10 - Discussing Backgrounds with Industry Evolution Investment Trends
16:50 - How Private Equity Changes Company Culture
23:37 - Discussing Pay Structures and Employee Reactions
29:42 - Talking About How to Deal with Brokers and Lawyers
43:05 - Family Business and Future Generations: A Strategic Perspective
50:24 - Closing the Conversation: A Peek into Brandon's Published WorksIn this episode, here's what you can expect to learn:
Discover how strategic planning enhances business sale success and operational efficiency.
Learn about managing stakeholder communications and key employee roles with Matt Michel and Brandon Jacob to optimize transition processes.
Explore the integration of emotional intelligence and strategic insights in business negotiations.
Understand how combining expert knowledge with strategic foresight leads to superior outcomes in business sales.
Uncover strategies for service companies to scale effectively, maximize sale value, and improve stakeholder satisfaction with insights from Matt Michel and Brandon Jacob.
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)
Links & References:
LinkedIn:
Matt Michel
Brandon Jacob
Website:
Ranchlands of Texas LLC
Contractor Financial Opportunity LLC
Learn more and Reach out to Brandon Jacob: +1 713 443 8311
Order the Books of Matt Michel and Brandon Jacob on Amazon Now:
For What It’s Worth
Operations Exit Strategy
Contractor Stories
This episode is kindly sponsored by:
Sera
UpFrog
CallRail
CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
MarketStorm
Rilla
Lace.ai
Autobot.ai
Avoca.ai
Connect with us!
Tersh Blissett
Josh Crouch
Join the Service Business Mastery Facebook group for more updates!
Visit our website: www.servicebusinessmastery.com
Affiliate links:
Castmagic
StreamYard
IfTTT
Zyra Talk
-
Learn how to automate tasks, save time, and increase your profit. No coding required!
👉Enroll Today - https://bit.ly/3CZTDte-----------------------------------------------------------
Welcome to the Service Business Mastery Podcast!
Visit our website for more episodes and insights! www.servicebusinessmastery.com
In this engaging episode, recorded at the Nexstar Event in Orlando, Florida, hosts Tersh Blissett and Joshua Crouch sit down with Kate Cinnamo, the Executive Director of Explore The Trades. Kate shares her expertise on the critical role of education and partnerships in the trades industry. They discuss the importance of addressing the technical talent gap, the utilization of educational resources to support industry growth, and personal stories that underscore the impact of strategic educational initiatives on professional and industry development.
Kate also emphasizes the role of Explore The Trades, an organization that facilitates connections between the education sector and the trades industry, promoting collaboration, learning, and ongoing development in a dynamic environment.
In this episode, here's what you can expect to learn:
The importance of educational partnerships in closing the technical talent gap.
Ways contractors can support and engage with educational programs in their communities.
Practical approaches for using educational resources to address labor shortages in the trades.
How fostering understanding of trades in early education can influence career choices and industry health.
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)
Timestamps ⏰
03:43 Introduction of Kate Cinnamo as the Executive Director of Explore the Trades.
05:43 Understanding the Role of Contractors in Education Partnerships.
07:02 Conversations on Career Choices for Kids and Self-Growth
17:54 Pandemic Lessons: The Growing Appeal of Hands-On Training
20:02 Personal stories on the impact of education in the trades industry.
24:06 How Contractors Contribute to Education and Community Growth
31:53 Connecting with Explore the Trades to Help Contractors Support Trade Education and Local Initiatives.
Links & References:LinkedIn:
Kate Cinnamo
Explore The Trades
Website:
Explore The Trades
This episode is kindly sponsored by:Sera
UpFrog
CallRail
CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
MarketStorm
Rilla
Lace.ai
Autobot.ai
Avoca.ai
Connect with us!
Tersh Blissett
Josh Crouch
Join the Service Business Mastery Facebook group for more updates!
Visit our website: www.servicebusinessmastery.com
Affiliate links:
Castmagic
StreamYard
IfTTT
Zyra Talk
-
Welcome to the Service Business Mastery Podcast!
Visit our website for more episodes and insights! www.servicebusinessmastery.com
In this episode, recorded live at Business Uncensored Event in Chattanooga, Tennessee. Hosts Tersh Blissett and Joshua Crouch are joined by Zac Garside, Founder of "Done-For-You Email Marketing." They explore the evolving landscape of email marketing within the Service Industry, addressing current trends, challenges, and the critical role of adapting email strategies to Market Changes. 📈🛠
Zac Garside shares expert insights on Improving operational efficiency through tailored email campaigns and the advantages of using AI to enhance customer engagement. This conversation offers valuable tips for service businesses looking to excel in a competitive market by optimizing their email marketing tactics.
Timestamps ⏰00:00 - Meet Zac Garside: A Glimpse into His Expertise
02:48 - How Education Shapes Email Marketing Trends
09:08 - Debunking Myths in Email Marketing with Zac Garside
13:24 - How AI Enhances Email Marketing Techniques
15:48 - Tackling Email Challenges: Sender Reputation and Shared Ips
20:59 - Top Reasons Why Email Campaigns Fail
31:04 - How Storytelling Transforms Audience Engagement in Email Marketing
36:48 - Zac Demonstrates Live: Crafting Engaging Content
41:18 - Mastering Storytelling in Email Marketing
47:40 - From Emails to Social Media: Creative Content Strategies
49:54 - Navigating Google Ads and Spam Bots: A Digital Dilemma
Learn how to automate tasks, save time, and increase your profit.
No coding required! Enroll Today - https://bit.ly/3CZTDteIn this episode, here's what you can expect to learn:
Discover how tools like Avoca enhance booking rates and operational efficiency.
Learn about automating call handling and customer interactions with Zac Garside to save time and resources.
Explore the integration of new technologies with a personal touch in customer service.
Understand how merging technology with expert knowledge leads to superior outcomes.
Uncover strategies for service companies to scale effectively, reduce costs, and improve customer satisfaction with insights from Zac Garside.
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)
Links & References:
LinkedIn:
Zac Garside
Done-For-You Email Marketing
Website:
Done-For-You Email Marketing
This episode is kindly sponsored by:
Sera
UpFrog
CallRail
CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
MarketStorm
Rilla
Lace.ai
Autobot.ai
Avoca.ai
Connect with us!
Tersh Blissett
Josh Crouch
Join the Service Business Mastery Facebook group for more updates!
Visit our website: www.servicebusinessmastery.com
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Zyra Talk
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Welcome to the Service Business Mastery Podcast!
Visit our website for more episodes and insights! www.servicebusinessmastery.com
In this episode, Recorded live at Business Uncensored 2024, hosts Tersh Blissett and Joshua Crouch sit down with Danielle Putnam and Suzanne Wedeven from The New Flat Rate team. They discuss industry trends, challenges, and the importance of pricing strategy adjustments to cope with market shifts. 📈🛠
Danielle and Suzanne share insights on enhancing operational efficiency through strategic price book updates and the benefits of coaching in navigating these changes. This conversation is filled with practical tips for service businesses aiming to thrive in dynamic conditions.
Timestamps ⏰03:38 - Introduction to the Episode Along with Guests Danielle Putnam and Suzanne Wedeven.
04:22 - Industry Trends: Sales Decline, Call Volume Impact & Pricing Inflation.
05:51 - Box Replacements vs. Repairs: Pricing Challenges & Automation Solutions
09:25 - Optimizing Business Processes & Time Management Before Automation
13:09 - Boosting Efficiency: Delegation, Virtual Assistants & Performance-Based Pay Considerations.
18:03 - Maximizing Industry Events: The Power of Networking & Effective Strategies
23:14 - Breaking Into Industry Circles: Networking, Planning & Engagement at Events
26:43 - Adapting to Industry Changes: Tech Trends, Experience & Consumer Education
30:53 - Closing Remarks and Appreciation for Event Participation.In this Episode, here's what you can expect to learn:
Exploring how tools like Avoca boost booking rates and operational efficiency.
Automating call handling and customer interactions to save time and resources.
Integrating new technologies while retaining a personal touch in customer service.
Merging technology with expert knowledge for superior outcomes.
Strategies for service companies to scale effectively and reduce costs while improving customer satisfaction.
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)
Links & References:
LinkedIn:
Danielle Putnam
Suzanne Wedeven
The New Flat Rate Inc
Website:
The New Flat Rate Inc
This episode is kindly sponsored by:
Sera
UpFrog
CallRail
CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
MarketStorm
Rilla
Lace.ai
Autobot.ai
Avoca.ai
Connect with us!
Tersh Blissett
Josh Crouch
Join the Service Business Mastery Facebook group for more updates!
Visit our website: www.servicebusinessmastery.com
Affiliate links:
Castmagic
StreamYard
IfTTT
Zyra Talk
-
Welcome to the Service Business Mastery Podcast!
Visit our website for more episodes and insights! www.servicebusinessmastery.com
In this insightful episode, recorded at the Nexstar Event in Orlando, Florida, hosts Tersh Blissett and Joshua Crouch engage with Leah Paige, a customer experience coach with Nexstar. Leah shares her expertise on leadership and coaching within the service industry. They explore the significant impact of embracing failures and learning from them, the integration of AI and automation into service business practices, and the personal anecdotes that highlight the transformative power of personal development on professional success.
Leah also highlights the role of NexTeams by Nexstar, a platform that connects coaches and members, fostering collaboration, learning, and continuous growth in a dynamic environment.
In this episode, here's what you can expect to learn:
The crucial role of personalized coaching and embracing failures in leadership development.
Strategies for integrating AI and automation to enhance customer and employee experiences
How personal growth directly influences professional performance and service delivery.
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)
Timestamps ⏰
03:28 Introduction of Leah Paige as the Customer Experience Manager & Real Estate Advisor.
04:29 The challenges and strategies in coaching for service business
06:04 The importance of personality types in coaching
14:55 Practical coaching strategies for service managers
17:57 How attire influences professional performance
20:06 Guest anecdotes on personal and professional growth
28:36 Importance of CSR Coach and Leadership on Service Business
35:43 The role of authenticity and vulnerability in leadership
41:24 Closing thoughts and the importance of continuous learning.
Links & References:
LinkedIn:
Leah Paige
Nexteam Talent
Website:
Seacostrealty
This episode is kindly sponsored by:Sera
UpFrog
CallRail
CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
MarketStorm
Rilla
Lace.ai
Autobot.ai
Avoca.ai
Connect with us!
Tersh Blissett
Josh Crouch
Join the Service Business Mastery Facebook group for more updates!
Visit our website: www.servicebusinessmastery.com
Affiliate links:
Castmagic
StreamYard
IfTTT
Zyra Talk
-
Welcome to the Service Business Mastery Podcast!
Visit our website for more episodes and insights! www.servicebusinessmastery.com
In this episode, recorded at the Nexstar Super Meeting in Orlando, Florida, hosts Tersh Blissett and Joshua Crouch chat with Mark Paup, owner of Golden Rule Plumbing, Heating, Cooling, and Electrical. They explore how AI and automation are revolutionizing the trades industry. ⚙️💡
Mark dives into the cutting-edge tools his company uses to optimize dispatching, streamline business operations, and boost customer engagement. From enhancing scheduling efficiency to overcoming resistance to new technology, this conversation is packed with actionable strategies to help your business grow and stay ahead of the competition. 🚀📈
In this episode, here's what you can expect to learn:
How AI-driven tools like Buck are making dispatching smarter and more efficient.
Ways to automate operations without losing the human touch in customer service.
Strategies to introduce new technology in your business without overwhelming your team.
How combining AI with human expertise can boost productivity and customer satisfaction.
Practical tips for scaling your service business while keeping costs under control.
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)
Links & References:
LinkedIn:Mark Paup
Golden Rule Plumbing, Heating, Cooling & Electrical
Email: [email protected]
Website:
Golden Rule Plumbing
This episode is kindly sponsored by:Sera
UpFrog
CallRail
CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
MarketStorm
Rilla
Lace.ai
Autobot.ai
Avoca.ai
Connect with us!
Tersh Blissett
Josh Crouch
Join the Service Business Mastery Facebook group for more updates!
Visit our website: www.servicebusinessmastery.com
Affiliate links:
Castmagic
StreamYard
IfTTT
Zyra Talk
-
Welcome to the Service Business Mastery Podcast!
Visit our website for more episodes and insights! www.servicebusinessmastery.com
In this episode, hosts Tersh Blissett and Joshua Crouch are joined by Tyson Chen, Co-Founder of Avoca AI, to discuss how technology is transforming the service industry. 📞💡
Tyson dives into the innovative tools Avoca offers, helping businesses improve booking rates, streamline operations, and deliver exceptional customer service. From automating everyday tasks to reducing call center overhead, this conversation is packed with actionable strategies to enhance efficiency and drive growth in your business. 🚀📈
In this episode, here's what you can expect to learn:
- How modern tools like Avoca are helping businesses increase booking rates and improve efficiency.
- The benefits of automating call handling and customer interactions to save time and resources.
- Strategies for introducing new technologies into your business while maintaining a personal touch.
- Insights into combining technology and human expertise to deliver better results.
- How service companies are scaling and cutting costs while enhancing customer satisfaction.If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)
Links & References:
LinkedIn:
Tyson Chen
Avoca
Email: [email protected]
Website:
Avoca
This episode is kindly sponsored by:
Sera
UpFrog
CallRail
CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
MarketStorm
Rilla
Lace.ai
Autobot.ai
Avoca.ai
Connect with us!
Tersh Blissett
Josh Crouch
Join the Service Business Mastery Facebook group for more updates!
Visit our website: www.servicebusinessmastery.com
Affiliate links:
Castmagic
StreamYard
IfTTT
Zyra Talk
-
Welcome to the Service Business Mastery Podcast!
Visit our website for more episodes and insights! www.servicebusinessmastery.com
In this episode, host Tersh Blissett is joined by Boris Valkov, CEO of Lace, and Dave Schmidt, Director of Operations at Frederick Air, to explore the transformative impact of AI in the service industry. 🤖📞
Boris shares cutting-edge insights into how Lace's AI-driven platform uncovers lost revenue and optimizes call center performance, while Dave reveals real-world results from implementing these tools in his HVAC business. From boosting booking rates to creating a data-driven culture, this conversation is a goldmine of strategies for service business leaders aiming to scale and innovate. 💡📈
In this episode, here's what you can expect to learn:
How AI-driven tools like Lace are uncovering lost revenue opportunities in call centers.
The role of actionable data in improving booking rates and making smarter decisions.
Strategies to create a technology-friendly culture that drives business success.
Insights into hybrid operations with AI agents for better customer experiences.
A deep dive into how Frederick Air boosted booking rates from 75% to 98%.
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)
Links & References:
LinkedIn:
Boris Valkov
Frederick Air
Lace
Website:
Frederick Air
Lace
This episode is kindly sponsored by:
Sera
UpFrog
CallRail
CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
MarketStorm
Rilla
Lace.ai
Autobot.ai
Avoca.ai
Connect with us!
Tersh Blissett
Josh Crouch
Join the Service Business Mastery Facebook group for more updates!
Visit our website: www.servicebusinessmastery.com
Affiliate links:
Castmagic
StreamYard
IfTTT
Zyra Talk
-
Welcome to the Service Business Mastery Podcast!
Visit our website for more episodes and insights! www.servicebusinessmastery.com
In this episode, hosts Tersh Blissett and Joshua Crouch are joined by Billy Stevens, founder of Sera Systems and a pioneer in revolutionizing the service industry. 🚀💡
Drawing on his decades of experience in HVAC and plumbing, Billy unpacks how to optimize business operations, transition to membership models, and leverage hyperlocal branding to drive growth. From the power of AI-driven efficiency to strategies for retaining customers, this conversation is packed with practical insights to help service professionals thrive in today’s competitive landscape. 🔧📈
In this episode, here's what you can expect to learn:
How to transition from selling products to building long-term customer relationships.
The key differences between traditional maintenance plans and membership models—and why the latter is a game changer.
Practical strategies to boost booking efficiency and improve first-call resolution rates.
How hyperlocal branding and community events can transform your customer acquisition strategy.
A sneak peek into how AI-driven tools, like Sera, are shaping the future of the service industry.
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)
Links & References:
LinkedIn:Billy Stevens
Sera Systems
Website:
Sera Systems
This episode is kindly sponsored by:
Sera
UpFrog
CallRail
CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
MarketStorm
Rilla
Lace.ai
Autobot.ai
Avoca.ai
Connect with us!
Tersh Blissett
Josh Crouch
Join the Service Business Mastery Facebook group for more updates!
Visit our website: www.servicebusinessmastery.com
Affiliate links:
Castmagic
StreamYard
IfTTT
Zyra Talk
-
Welcome to the Service Business Mastery Podcast!
Visit our website for more episodes and insights! www.servicebusinessmastery.com
In this episode, hosts Tersh Blissett and Joshua Crouch are joined by Kevin LeSage, CEO of SearchLight and Jonathan Torrey, Director of Marketing at SearchLight. A cutting-edge analytics platform for the service industry. 📊💡With backgrounds in digital marketing and a passion for operational excellence, Kevin and Jonathan share how Searchlight connects marketing efforts directly to revenue, helping contractors optimize their investments and streamline operations. From addressing unsold estimates to leveraging technician performance data, this episode is packed with actionable strategies to help service businesses thrive in today’s competitive market. 🚀🔧
In this episode, here's what you can expect to learn:
How to use data analytics to connect marketing investments directly to revenue.
The limitations of traditional metrics like cost-per-lead and the importance of customer acquisition costs.
Strategies to capitalize on unsold estimates and convert them into revenue.
The role of data in bridging marketing and operational inefficiencies.
Insights into future trends, including technician performance metrics and advanced CRM integrations.
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)
Links & References:
LinkedIn:
Kevin LeSage
Jonathan Torrey
SearchLight
Website:
SearchLight
Explore Jonathan Torrey's blog for data-driven insights: The Data-Driven Trades
This episode is kindly sponsored by:
Sera
UpFrog
CallRail
CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
MarketStorm
Rilla
Lace.ai
Autobot.ai
Avoca.ai
Connect with us!
Tersh Blissett
Josh Crouch
Join the Service Business Mastery Facebook group for more updates!
Visit our website: www.servicebusinessmastery.com
Affiliate links:
Castmagic
StreamYard
IfTTT
Zyra Talk
-
Welcome to the Service Business Mastery Podcast!
Visit our website for more episodes and insights! www.servicebusinessmastery.com
In this insightful episode, hosts Tersh Blissett and Joshua Crouch are joined by financial expert Ruth King to tackle one of the most pressing challenges for contractors: mastering the financial side of their business. Ruth, an accomplished author, speaker, and advisor, shares practical strategies to improve profitability, manage overhead, and avoid common mistakes that can cost your business dearly.
If you’ve ever struggled to understand your finances or wondered how to make your business more profitable, this episode is for you. Ruth provides clear, actionable advice that you can implement immediately to start seeing results.
She also provides a two-day, on-site training program “Building Profit and Wealth School”.
Register Now: https://keap.page/rk139/building-profit-and-wealth.html
In this episode, here's what you can expect to learn:
Why billable hours are the cornerstone of revenue generation for contractors.
How to avoid the most common financial mistakes that could cost your business thousands.
The role of inventory management in boosting business valuation and ensuring accurate financial reporting.
Practical tips for calculating overhead costs and net profit per billable hour.
How to design a maintenance program that is profitable and sustainable.
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)
Links & References:
LinkedIn:
Ruth King
Financially Fit Business
Website:
Financially Fit Business
This episode is kindly sponsored by:
Sera
UpFrog
CallRail
CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
MarketStorm
Rilla
Lace.ai
Autobot.ai
Avoca.ai
Connect with us!
Tersh Blissett
Josh Crouch
Join the Service Business Mastery Facebook group for more updates!
Visit our website: www.servicebusinessmastery.com
Affiliate links:
Castmagic
StreamYard
IfTTT
Zyra Talk
-
Welcome to the Service Business Mastery Podcast!
Visit our website for more episodes and insights! www.servicebusinessmastery.com
In this episode, hosts Tersh Blissett and Joshua Crouch are joined by Tommy Mello, founder of A1 Garage Door Service at the Home Service Freedom Event 2024. Tommy is a recognized leader in the home service industry. 🚀
He shares his journey of building a multimillion-dollar business, emphasizing the power of strong vendor relationships, leveraging technology, and fostering a culture of giving back. From scaling his business to prioritizing personal health for leadership clarity, Tommy offers actionable insights for service business owners looking to scale and succeed.
In this episode, here's what you can expect to learn:
How Tommy scaled A1 Garage Door Service into a multimillion-dollar business.
Why giving back and building partnerships drive industry success.
The role of personal health in effective leadership.
Key tech tools that streamline operations in service businesses.
How to adopt a growth-focused mindset to stay competitive.
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)
Links & References:
LinkedIn:
Tommy Mello
A1 Garage Door Service
Website:
A1 Garage Door Service
This episode is kindly sponsored by:
Sera
UpFrog
CallRail
CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
MarketStorm
Rilla
Lace.ai
Autobot.ai
Avoca.ai
Connect with us!
Tersh Blissett
Josh Crouch
Join the Service Business Mastery Facebook group for more updates!
Visit our website: www.servicebusinessmastery.com
Affiliate links:
Castmagic
StreamYard
IfTTT
Zyra Talk
-
Welcome to the Service Business Mastery Podcast!
Visit our website for more episodes and insights! www.servicebusinessmastery.comIn this episode, hosts Tersh Blissett and Joshua Crouch sit down with Boris Valkov, Co-Founder & CEO of Lace, live from the Service World Expo 2024 in Orlando, to explore how AI is revolutionizing service-based businesses. 🤖📊
Boris, an expert in AI and former member of Meta’s PyTorch team, shares actionable insights on leveraging AI to optimize call center performance, boost booking rates, and increase revenue without extra marketing spend. He also discusses the future of AI-driven tools, balancing innovation with simplicity, and redefining operations in the service industry. 🚀✨
In this episode, here's what you can expect to learn:
Why AI is set to revolutionize service businesses and transform call centers.
Practical ways to leverage AI for real-time call data analysis and team coaching.
Steps to improve booking rates and revenue without additional marketing spend.
The importance of fast product iterations and simplified AI implementations.
Future trends in AI-driven tools reshaping traditional business operations.
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)
Links & References:
LinkedIn:
Boris Valkov
Lace
Website:
Lace
Book a demo at Lace.AI to see how their AI solutions compare to what you’re using today: https://www.lace.ai/demo
This episode is kindly sponsored by:
Sera
UpFrog
CallRail
CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
MarketStorm
Rilla
Lace.ai
Autobot.ai
Avoca.ai
Connect with us!
Tersh Blissett
Josh Crouch
Join the Service Business Mastery Facebook group for more updates!
Visit our website: www.servicebusinessmastery.com
Affiliate links:
Castmagic
StreamYard
IfTTT
Zyra Talk
- Montre plus
