Episodes
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Get ready for a wild ride as James and Russ take a sneak peek at ServiceNow's "Xanadu" release ๐, where they uncover cool new features like Now Assist enhancements ๐ค and the latest Gen AI magic ๐ง . But it's not all tech talkโJames shares his crazy plan to run an ultra marathon ๐โโ๏ธ, and the duo swaps stories of summer holiday chaos with kids running wild ๐๏ธ๐ง๐ฆ. Theyโll also vent about the headache of store apps not being available on ServiceNow PDIs ๐ค. It's the perfect blend of tech geekery and summer shenanigans! ๐
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In this episode of the Service Ducks Podcast, we dive into ServiceNow's exciting new offering, Horizon, which is all about enhancing user experience. ๐ We explore its integration with Figma, allowing designers to create conceptual designs or images that can be reviewed, commented on, and shared with customers before being handed over for development. ๐จ๐ค
We also catch up with James about his latest event, hear about Russ's ongoing struggles with running ๐โโ๏ธ๐ฉ, and listen to some updates on the upcoming ServiceNow development meetup, which Russ has been busy organising. ๐ ๐ฅ
Tune in for an engaging discussion on the latest in user experience design and community updates!
#ServiceNow #Horizon #UserExperience #Figma #Design #TechTalk #Podcast #ServiceDucks #DevelopmentMeetup #RunningStruggles
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Episodes manquant?
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Get ready for an exhilarating ride as James unveils his jaw-dropping Game of Thrones figurine collection, while Russ spills the beans on his pro financial hacks! ๐ฐ๐ฐ
Diving into the world of 'Change Freezes,' our dynamic duo, Russ and James, tackle topics like clone backs, upgrades, platform governance, and instance management. ๐ ๏ธ๐ง
In this episode, you'll uncover valuable insights on:
๐น Navigating change freezes amidst a sea of ongoing work
๐น Effectively communicating change freezes to scrum teams
๐น Pre-change freeze preparations and post-clone back actions
๐น Unleashing creativity with innovative ideas for change freeze communication
Tune in for an action-packed episode filled with expert advice and out-of-the-box strategies to help you conquer change freezes like a pro!
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Join us in this special episode as James and I sit down with two powerhouse content creators, Justin Meadows and Jace Benson. These guys are behind some of the greatest ServiceNow social content known to man! ๐ Broadcasting straight from the heart of the ServiceNow Knowledge 24 event in Las Vegas, we were treated to a surprise appearance by Justin Meadows himself, adding an extra layer of excitement to our conversation.We delved into the art of making connections and the essence of networking events, sharing insights and experiences that are invaluable for anyone navigating the industry. ๐ผ From discussing the highlights of the keynote to exploring the cutting-edge advancements in GenAI, we left no stone unturned.But it wasn't all business; we also dished about the after-parties, the coveted swag, and soaked in the general vibe of the electrifying atmosphere pulsating through Vegas. ๐ Tune in to catch all the excitement and insider scoop from the epicentre of ServiceNow's Knowledge 24 event! ๐คSocials:Jace:LINKEDIN: https://www.linkedin.com/in/jacebenson/WEBSITE: https://jace.pro/Justin:LINKEDIN: https://www.linkedin.com/in/justinmeadows/YOUTUBE: https://www.youtube.com/@JustinMeadowsWEBSITE: https://justin.house/OTTERLY OWLSOME PODCAST: https://open.spotify.com/show/6BrzDpcDRONhgQujusl6rt?si=a80100a7ed9a45c2
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In this episode, join us as James shares his recent triumphs from his captivating webinar on ServiceNow Washington highlights for DXC. ๐ We delve into Russ's exhilarating marathon adventures and get a sneak peek at one of the top-secret Santa surprises for James. ๐ Plus, we dish out the deets on what's buzzing at ServiceNow Knowledge 24 next week! ๐ Get ready as we navigate through the agenda builder, uncovering exciting sessions around JAI and dive into the thrilling keynotes. ๐ And don't miss out on our exclusive Vegas correspondent, who'll be bringing you insider tips and tricks straight from the heart of Vegas! ๐ฐ Tune in for an episode packed with insights and excitement! ๐ง
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๐๏ธ Welcome back to another exciting episode of the Service Ducks Podcast, where James and Russ keep the ServiceNow conversation rolling!
In this episode, Russell shares his marathon training progress and his struggle with justifying a ยฃ15 hotel breakfast when all he needs is peanut butter on toast. He even reveals a unique toast-making hack using an iron! ๐
๐๏ธThe duo then draws an insightful parallel between marathon training and ServiceNow careers, emphasizing the importance of setting goals and targets for success.
James dives into his recent experiences with Generative AI in ServiceNow, exploring its boundaries, and discussing the value proposition.
Together, James and Russ dissect end-user expectations when interacting with Service Catalogs and experiences, touching on the significance of conversational interfaces and efficient search functionalities. ๐
Adding a touch of excitement, James shares his upcoming trip to Disneyland Paris and Russ offers some savvy spending tips for navigating the magical world of Disney. ๐ฐ๐ซ๐ท
To wrap up the episode, Russ surprises James with a 'Would You Rather' game, challenging him with often-heard ServiceNow conundrums that are bound to provoke thought and stir up some laughter. ๐ค๐
Tune in for a blend of ServiceNow insights, personal anecdotes, and a dash of fun in this entertaining episode! ๐
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๐๏ธ Welcome to this new episode of the Service Ducks Podcast, where James and Russ dive deep into the world of ServiceNow! James kicks things off by sharing his recent purchase of a Tesla, offering insights into how innovative technology extends beyond the realm of ServiceNow.
From there, the conversation seamlessly transitions to Russ's recent trip to New York ๐ฝ, peppered with anecdotes and observations that tie back to the world of IT service management. But the real highlight of the episode is James's recap of his presentation at the recent London ServiceNow Developer Meetup ๐. The duo dissects James's nerves and unpacks the success of his engaging talk, shedding light on the latest developments in ServiceNow.
As passionate ServiceNow enthusiasts, James and Russ also take a deep dive into the latest features and highlights of the ServiceNow Washington release, providing listeners with valuable insights and updates. And just when you think the excitement couldn't get any higher, James introduces a brand-new game inspired by the world of ServiceNow ๐ฎ, adding a thrilling twist to the episode's conclusion.
Tune in for an engaging discussion filled with ServiceNow insights, tech talk, and a dash of gaming excitement! ๐
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Welcome back, fellow ServiceNow enthusiasts, to another exciting episode of The Service Ducks Podcast! In this much-anticipated instalment, your favourite duo, James and Russ, emerge from their winter hibernation to deliver a vibrant and laughter-filled conversation that sets the tone for an epic 2024.Join them as they dive into a captivating discussion, recounting the key highlights and milestones of 2023, with a keen focus on the latest trends in ServiceNow. From personal anecdotes about their refreshing winter breaks to insights into the Washington release, the duo leaves no stone unturned in their signature casual and engaging style.But that's not all! Brace yourselves for an extra layer of spontaneity as James and Russ attempt a live stream for the first time. With over a month since their last chat, the anticipation is high for an interesting and unpredictable banter that promises to take you on a rollercoaster ride through various intriguing topics.In this episode, James and Russ spill the beans on their New Year goals for 2024, offering a sneak peek into the exciting plans for The Service Ducks Podcast. They even take a brief look at the Washington release, adding a tech-savvy flavour to the mix.And, of course, don't miss the revelation of what happens when you lose a PDI (Podcast Development Initiative) and all the hard work that goes into it. It's a behind-the-scenes peek that unveils the challenges and triumphs of podcasting life.Get ready to be a part of the chaos, the laughter, and the insightful conversations that have become synonymous with The Service Ducks Podcast. Tune in, and let James and Russ guide you through a journey that promises pure quackery and entertainment. It's a New Year, a new episode, and a whole lot of duck-tastic fun! ๐๐ง #QuackAttack2024 #ServiceDucksUnleashed
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In the latest episode of the Service Ducks Podcast, your hosts James and Russ discuss recent ServiceNow events, how James has built a local GPT and discuss Christmas plans.
The conversation takes a random twist as we discuss Black Friday deals, radiator covers and IKEA.
The ducks share exciting news of a podcast recording coming soon filmed from a LIVE studio.
Whether you're a seasoned IT pro, AI enthusiast or furniture store lunch goer, this episode offers a right good laugh, a bit of cheeky banter, and a glimpse into what's to come soon with the Service Ducks Podcast.
Subscribe now to the Service Ducks Podcast for more industry conversations and engaging content! ๐งโจ
#ServiceDucksPodcast #ITSM #EventLife #AIInTech #TechTalk #IndustryInsights #TechPodcast #ProperPodcasting #BritishHumour
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In the latest episode of the Service Ducks Podcast, your hosts James and Russ sit down with Scott Gamble, Principal - Technology Workflows Leading Practices at ServiceNow, for an insightful conversation about his fascinating journey from Contact Centre to the world of ServiceNow
Grab your brollies as we delve into Scott's experiences at posh events like the Service Desk Institute and Spark 23. We'll be exploring his diverse interestsโfrom a passion for the shipping forecast on the wireless to his love for motorbikes and comedians. ๐ข๐๏ธ๐ค
The conversation takes a cheeky turn as we pick Scott's brain on generative AI and its implications for the future of service desks. Get ready to envision what the next five years might hold in the realm of ITSM. ๐ค๐ฎ
And, of course, the episode wouldn't be complete without the Alphabet Challenge. Can Scott Gamble claim the top spot, or will he be left gobsmacked? Tune in to find out! ๐๐ค
In this jolly good chat, we uncover Scott's deep-rooted passion for the ServiceNow platform and his role as a custodian of ServiceNow NowCreate. Learn about the driving forces behind his commitment to the platform and the evolving landscape of service management. ๐ ๏ธ๐
But that's not allโwe also have a natter about the importance of broadening your knowledge by delving into other toolsets within the industry. Discover why staying informed about the latest developments is the bee's knees. ๐ค๐ผ
Whether you're a seasoned IT pro or just a curious chum about the world of ITSM, this episode offers a right good laugh, a bit of cheeky banter, and a glimpse into the exciting future of service desks. Subscribe now to the Service Ducks Podcast for more industry conversations and engaging content! ๐งโจ
#ServiceDucksPodcast #ITSM #EventLife #AIInTech #AlphabetChallenge #TechTalk #IndustryInsights #TechPodcast #ITSMJourney #ProperPodcasting #BritishHumour
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Discover the secret formula for ServiceNow success with our latest episode of 'The Magic of Mastery.'
Join us as we welcome Chris Schuh, the ServiceNow Magician. We hear about his fascinating journey from learning magic as a child to performing to thousands.
In this deep dive, we reveal how a magician's approach to problem-solving, communication, and attention to detail can be applied to the world of ServiceNow consulting.
This episode is packed with insights and practical advice for anyone looking to level up their ServiceNow game.
#servicenow #servicenowcommunity #coreskills
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๐๏ธ๐ฆIn this stellar episode, we had the privilege of chatting with Justin Loftas, the brilliant Technical Director at UP3. Join us as we delve deep into Justin's incredible journey, tracing his steps from being a programmer to navigating the intricate realms of service desk, manual labor, and project management, culminating in his role as a technical director.
Justin shares his unique insights on the cutting-edge world of GenerativeAI and its profound implications for the future. His perspective offers a fascinating glimpse into the technological landscape, highlighting the limitless possibilities that await us.
Throughout our conversation, Justin imparts invaluable advice to newcomers in the industry, encouraging them to seize the opportunities presented to them. His wisdom serves as a guiding light, inspiring aspiring professionals to carve their paths in the ever-evolving tech sphere.
Join us as we take a trip down memory lane with Justin, reminiscing about old times and collaborative sessions that shaped his career. Together, we tackle the intriguing and mind-boggling Alphabet Challenge, exploring the depths of creativity and problem-solving.
And if that's not exciting enough, be prepared for a surprise as Justin unveils his passion for space, taking us on a cosmic journey filled with wonder and awe.
Tune in for an episode filled with wisdom, nostalgia, creativity, and the boundless fascination of the universe. Whether you're an industry expert, a tech enthusiast, or someone simply curious about the future, this episode promises a captivating exploration into the world of technology, collaboration, and the infinite possibilities of space. ๐๏ธโจ๐
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๐๏ธ๐ฆ In this exciting episode, join James and I as we dive headfirst into the fascinating world of Gen AI. Well, maybe not all aspects of Gen AI, but we certainly attempt to grasp its intricacies. Our mission? To obtain the elusive ServiceNow Generative AI controller and install it on one of our PDI instances. Buckle up as we take you on a wild ride through our quest, sharing our triumphs and challenges along the way. ๐
While we navigate the realms of Gen AI, we also find time to chat about our recent adventures in the field of running. We'll regale you with stories of our sweaty exploits, recent events, and maybe even a few hilarious mishaps. But it's not all about the physical endeavours. We strongly believe in the importance of mental self-care. Discover something that pushed me out of my comfort zone, an experience that I found incredibly rewarding and will undoubtedly do again. We encourage everyone to prioritize their mental and physical well-being. ๐ฑ
So, grab your running shoes and your curiosity, and join us on this humorous journey. We'll blend our love for running with a sprinkle of ServiceNow -based discussions, creating a podcast episode that's equal parts informative and entertaining. Get ready to laugh, learn, and maybe even lace up your running shoes after listening.
Take care of yourselves, both physically and mentally, and let's embark on this adventure together! ๐โโ๏ธ๐๏ธ
#servicenow
#selfcare
#generativeai
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๐๏ธ๐ฆIn this episode of the Service Ducks Podcast, join us as we sit down with ServiceNow Certified Technical Architect, Michael Kelly, for an insightful conversation. Michael takes us on a journey into his world of ServiceNow, sharing his experiences, challenges, and triumphs.
Discover how Michael found his passion for ServiceNow and explore his deep appreciation for domain separation. Dive into his expertise in the ITSM space, where he has honed his skills to perfection. Michael also shares his thoughts on the ServiceNow Certified Technical Architect (CTA) program and offers valuable advice for aspiring architects looking to embark on a similar career path. ๐
But that's not all โ we uncover Michael's hidden passion for aviation โ๏ธ and put him to the test as we challenge him to knock Lauren off the top spot in the alphabet challenge. Join us for a captivating and inspiring episode filled with insights into the world of ServiceNow and beyond. ๐๏ธ๐
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Join us on the latest episode of the Service Ducks Podcast ๐๏ธ as we dive deep and reflect into the inspiring stories of individuals who have left a lasting impact on our ServiceNow careers. ๐๐ก๐จโ๐ผ
In this episode, we explore the pivotal moments, invaluable lessons, and profound influences that these remarkable people have had on our professional lives.
Whether they were mentors, colleagues, or leaders, their guidance and wisdom have shaped us into the professionals we are today. Tune in for a heartfelt conversation filled with anecdotes, insights, and gratitude.๐ค
#ServiceNow #ServiceNowCommunity #InspirationalPeople
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Prepare yourself for a thrilling voyage into the realms of technology, innovation, and captivating stories as we introduce you to the incredible Lauren McManamon, the stellar Dev Advocate from ServiceNow ๐. This lively and insightful conversation unveils the remarkable journey that guided Lauren to her present role, shedding light on the vital role of a Dev Advocate.
Intrigued by the latest tech trends? Look no further, as Lauren spills the details on her top selections from the highly anticipated Vancouver release and the illuminating flow designer enhancements that are poised to reshape the landscape ๐.
But our exploration doesn't stop there โ we delve into Lauren's personal sphere as well ๐. Brace yourself for enthralling tales of globetrotting adventures, with Paris as her latest escapade ๐ผ. From the allure of the romantic Parisian streets to her deep fondness for the enchanting landscapes of Scotland ๐ด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟ, Lauren's fervour for exploration shines brightly โ๏ธ. And if that isn't captivating enough, Lauren candidly shares her intriguing obsession with all things Pokรฉmon, igniting a nostalgia-filled conversation that encapsulates the essence of joy and discovery ๐ฎ.
The excitement escalates as we embark on the epic "Alphabet Challenge" โ did Lauren conquer the challenge and claim the top spot? The answer is revealed as we unveil the thrilling outcome, accompanied by hearty laughter and the camaraderie shared between our hosts๐. Throughout this spirited dialogue, it's abundantly clear that a shared passion for the dynamic ServiceNow platform unites us seamlessly ๐ค.
Tune in to this episode brimming with laughter, profound insights, and shared enthusiasm as Lauren McMahon takes us on an unforgettable expedition through the exhilarating worlds of technology, travel, and the multifaceted love for innovation that binds us all ๐ฌ๐. Whether you're a tech enthusiast, an intrepid traveller, or simply seeking a captivating and light-hearted conversation, this episode is sure to be a must-listen experience ๐ง๐.
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๐๏ธ๐๏ธ๐ฅ In this captivating episode, join us as we sit down with Jeremy Duncan, a certified platform architect and a certified master architect at ServiceNow, as he takes us on an enlightening journey through his career and passions. ๐๐
Firstly, we delve into the world of certified master architects - what sets them apart from technical architects, and the significance of strategy and governance in their role. Jeremy shares his valuable insights into the importance of these aspects and how they shape his approach to problem-solving and solution design. ๐๏ธ๐
Beyond his impressive professional accomplishments, we get to explore Jeremy's philanthropic endeavours, particularly his involvement with "Welcome.us" and "ServiceNow.org." His impactful work on the humanitarian front is truly inspiring and has earned him the prestigious Human Impact Award. ๐ค๐๐
But it's not all business and serious talk - we also discover some of Jeremy's lighter interests and hobbies. From saying "yes" to swag, discussing all things lightsabers, and his love for camping, we see the multifaceted aspects of his personality. ๐ผโจโบ
Surprisingly, Jeremy's journey includes ten years of experience as a police officer, giving us a glimpse into his dedication to public service. Additionally, we learn about his passion for traveling baseball, which adds yet another dimension to his fascinating life. ๐โพ๐
Throughout the conversation, it becomes evident that experience plays a pivotal role in becoming a successful certified master architect. Jeremy's diverse background and vast array of interests have undoubtedly shaped him into the accomplished professional he is today. ๐ค๏ธ๐งฉ๐
Tune in for an episode filled with valuable insights, inspiring tales, and the story of an individual who has truly made a difference in both the corporate world and the humanitarian sphere. Whether you're fascinated by technology, philanthropy, lightsabers, or baseball, this episode has something for everyone. Don't miss the chance to be inspired by the incredible journey of Jeremy Duncan, a certified master architect who has left a lasting impact on the world around him. ๐ง๐๐
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Join Russ and James for the last episode of the series!
Not to worry though, the next series is coming very soon and will still contain the same amount of gibberish and waffle...along with some awesome insightful interviews.
In this episode, we discuss what you should do in the 90 days after you bag your first ServiceNow developer role. Listen/watch through to find out what Russ and James think and some interesting comparisons with what Chat GPT had to say.
Thank you for all of your interaction, questions and feedback you've submitted to the Service Ducks to date. We really look forward to bringing you some more ServiceNow and non-ServiceNow content in the near future!
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In this episode we discuss the secrets to landing your first ServiceNow job. From James's recent escapades at the Grand Prix and why he's suddenly dressed as The Tango Man, to tips to help the job search. We'll take you on a wild ride while unravelling the mysteries of cracking the ServiceNow job market.
Discover how to adjust your CV to showcase your transferable skills and demonstrate the value you bring, even if you haven't worked in the ServiceNow industry before. Ever worked on a shop floor? Well, that's still customer service with a touch of case management knowledge, right? Get ready to connect the dots and see your past experiences in a whole new light.
Uncover the art of job searching as we discuss the criteria you should use to narrow down your options. We'll guide you through the maze of entry-level positions and those where experience isn't necessarily a make-or-break factor. Whether you're seeking a fresh start or transitioning careers, we'll help you find the perfect launching pad for your ServiceNow journey.
Passion is at the heart of ServiceNow enthusiasts, and we'll dive deep into the infectious spirit that surrounds this industry. Discover why we're almost like a "cult" and why it's crucial to show that fiery enthusiasm during the job hunt. By the end of this episode, you'll be itching to join the ranks of ServiceNow techies (hopefully).
Buckle up and join us on this thrilling podcast episode as we merge high-speed racing, massively expensive baseball caps, and actionable tips for securing your first ServiceNow job. Get ready to unleash your potential, showcase your passion, and embark on an exhilarating career journey that will leave you hungry for more!
Useful links:
https://www.snroles.com/
https://snjobs.com/
Don't forget to check out our useful links for more information on topics discussed in this episode. And if you have any questions or suggestions, feel free to email us at [email protected].
#serviceducks #talktotheduck
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In this episode we leave ServiceNow behind (just for a bit). James and I embark on a hilarious journey through the perplexing world of working from home and its productivity paradox. Join us as we blend a bit of humour and insightful banter to uncover the quirky truths lurking behind the pyjama-clad desks.
We throw a playful side-eye at the evidence suggesting remote workers are productivity powerhouses. We'll explore how working longer hours and taking fewer breaks somehow equates to success, all while trying to stifle our laughter.
But wait, there's more! We'll also dive into the dark side of remote work, where distractions and procrastination lurk around every corner of your home. We'll share anecdotes and tales of woe about trying to work while doing laundry, fending off pets' attempts to steal the spotlight, and resisting the siren call of daytime TV.
Whether you're a seasoned remote worker in desperate need of a good laugh or someone considering the leap to working from home, Service Ducks is here to entertain and enlighten. Our offbeat discussions and light-hearted interviews with experts will help you navigate the absurdity of the productivity paradox and maybe even find a glimmer of genuine advice along the way.
So, grab your favourite beverage (preferably one that won't spill on your keyboard) and prepare for a podcast experience like no other. Tune in to Service Ducks, hosted by the hilariously sarcastic duo James and I, because life is too short to take working from home too seriously. Quack, quack!
Useful links:
25:00 - Time to focus! (pomofocus.io)
Don't forget to check out our useful links for more information on topics discussed in this episode. And if you have any questions or suggestions, feel free to email us at [email protected].
#serviceducks #talktotheduck
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