Episodes
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Mark Frein, COO of Oyster, discusses how he approaches his role as a multifunctional executive. He emphasizes the importance of focusing on the scope and responsibilities of the job, rather than the title.
Transitioning from a single-function to a multifunctional executive, like a COO, requires a significant shift in how you operate. According to Mark Frein, whether it's navigating a discussion on service metrics one moment and pivoting to product innovation the next, being able to adapt and change at a moment's notice is vital.
Mark Frein is a seasoned leader and the Chief Operating Officer at Oyster. With decades of experience in the tech industry, including roles as Chief People Officer and a professor in academia, Mark has established himself as a dynamic force driving organizational growth and operational excellence.
In episode 3 of season 2, Mark offers valuable perspectives on effective goal setting, prioritization, and the power of hypothesis-oriented goals in driving success. He delves into prioritizing job scope and responsibilities over titles and shares insights on aligning people practices with business objectives. Mark explores the challenges of fostering cross-functional collaboration and highlights the importance of fostering a cohesive team environment. Drawing from his expertise as an executive coach, he discusses the role of HR in a business context and the significance of systems thinking and multidisciplinary approaches in leadership. Mark also addresses the evolving landscape of remote work in 2024, advocating for inclusivity and equal opportunities in distributed work environments.
Tune in to hear all about Mark’s leadership journey and the lessons learned along the way!
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TIME-STAMPED SHOW NOTES:
[04:02] Context switching as a multifunctional executive
[09:25] Shiny object syndrome
[14:28] Creating cross-functional collaboration
[20:19] Executive coaching in leadership
[28:11] Systems thinking and multidisciplinary approaches
[33:50] The state of remote work in 2024
[39:04] The never-ending craft of being a manager
👉 Check out the resources mentioned here: https://fellow.app/supermanagers/mark-frein-oyster/
RESOURCES MENTIONED IN THIS EPISODE:
Connect with Mark on LinkedIn
Follow Mark on Medium
Check out the book Range by David Epstein
Join the Supermanagers Slack community
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There’s a secret formula behind fostering innovation, driving success, and creating positive work environments in large corporations.
Optimism, coupled with curiosity and kindness, are traits that leaders must embody to create synergies, boost efficiency, and improve working relationships in their organizations. According to Mauro Porcini, these underrated characteristics allow leaders to see progress, stay motivated and overcome any obstacles.
Mauro Porcini is a visionary leader and the first-ever Chief Design Officer at PepsiCo. With a distinguished career spanning renowned organizations like 3M and Philips Design, Mauro has been at the forefront of infusing design thinking into corporate cultures worldwide. He hosts the podcast ‘In Your Shoes With Mauro Porcini,’ where he explores the creative minds shaping our world. Mauro is also an accomplished author, with his latest book, "The Human Side of Innovation,” has earned accolades for his insights into innovation, design, and leadership.
In episode 2 of season 2, Mauro Porcini discusses the importance of dreaming big and creating space for innovation within organizations. He shares his experience implementing the 15% time approach in PepsiCo, allowing employees to work on passion projects. He also highlights the importance of dreaming big and executing ideas through prototyping and experimentation. Mauro also discusses insights from his book, 'The Human Side of Innovation,' which highlights the importance of people in driving successful projects. He concludes by emphasizing the importance of love for the people served, love for what one does, and love for the people surrounding us as key drivers of success and happiness.
Tune in to discover Mauro’s wealth of insights in creating a culture of innovation and kindness in your organizations!
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TIME-STAMPED SHOW NOTES:
[07:49] Surrounding yourself with inspiring people
[15:15] ‘The Human Side of Innovation'
[25:26] The 15% time rule
[30:55] The importance of optimism, curiosity, and kindness in business
[44:27] The three dimensions of love in the workplace
👉 Check out the resources mentioned here: https://fellow.app/supermanagers/mauro-porcini-pepsico/
RESOURCES MENTIONED IN THIS EPISODE:
Connect with Mauro on LinkedIn
Follow Mauro on Instagram and X
Read Mauro’s book ‘The Human Side of Innovation: The Power of People in Love with People’
Check out Mauro’s podcast In Your Shoes With Mauro Porcini
Join the Supermanagers Slack community
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Episodes manquant?
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There’s no such thing as a bias-free workplace.
According to Kim Scott, leaders must proactively look for and root out bias, prejudice, and bullying in the workplace. Rather than waiting for these behaviors to escalate into harmful situations, she advocates for a shared commitment in your organization to dismantle bias, prejudice, and bullying head-on as it arises.
Kim Scott is a co-founder and the renowned bestselling author of the books ‘Radical Candor’ and ‘Radical Respect.’ She has been a CEO coach at renowned tech companies like Dropbox, Qualtrics, and Twitter. Before her coaching career, Kim was a faculty member at Apple University and led the AdSense, YouTube, and DoubleClick teams at Google.
In the first episode of season two, Kim Scott discusses the importance of creating conditions for your employees to do their best work. Reflecting on her own experience, Kim candidly shares the invaluable lessons gained from early leadership missteps, including failing to be an upstander for marginalized women and overlooking her own biases and prejudices. Sharing insights from her newly revamped book ‘Radical Respect,’ Kim offers practical strategies for leaders to recognize and address bias, prejudice, and bullying in the workplace. She emphasizes the need for establishing a shared vocabulary, norm, and commitment across your organization to publicly address bias, whether in remote or in-person work settings. Finally, Kim explains the business case for addressing bias and bullying, as diverse workforces perform better and retaining diverse talent is crucial for success.
Tune in to discover Kim’s tactical and effective strategies for fostering a culture of radical respect in your organization! And don’t forget to pre-order Kim’s latest book Radical Respect, coming out on May 7, 2024.
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TIME-STAMPED SHOW NOTES:
[04:36] Restructuring ‘Just Work’ into ‘Radical Respect’
[10:16] Distinguishing between bias, prejudice, and bullying
[18:13] Disrupting bullying without overstepping
[23:14] Preventing bias and prejudice in the workplace
[26:55] Creating a shared commitment to disrupting bias
[33:35] Communicating standards in ways people can hear them
[39:49] The business case for addressing bias and bullying
[44:37] Kim’s underrated leadership advice
👉 Check out the resources mentioned here: https://fellow.app/supermanagers/kim-scott-bestselling-author-of-radical-candor-and-radical-respect/
RESOURCES MENTIONED IN THIS EPISODE:
Follow Kim on LinkedIn, X, Instagram, and Medium
Pre-order Kim’s new book Radical Respect
Listen to Kim’s podcasts Radical Respect and Radical Candor
Check out Kim’s book recommendations:
Robertson Davies Orlando by Virginia Woolf Song of Solomon by Toni Morrison Middlemarch by George Eliot The Color Purple by Alice WalkerLearn more about Project Include
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Striking the right balance between growth and stability is a challenge faced by many large organizations today.
It's essential to anticipate and adapt to market changes, and according to Joe Militello, one way to do this is by firmly anchoring your people strategy with your business strategy.
With over twenty years of management experience, Joe Militello is a seasoned people leader in the tech industry. As the Chief People Officer at PagerDuty, Joe oversees the entire People organization, including HR, talent development, recruiting, and diversity and inclusion. He has a proven track record of helping renowned technology companies scale and reach their market potential. Prior to PagerDuty, Joe held senior leadership roles at Pivotal Software, EMC, and even served as a captain in the U.S. Marine Corps.
In episode #188, Joe dives into his expertise in seamlessly integrating the people strategy into every functional unit of your organization, from recruitment to executive development. Drawing from his wealth of experience, Joe emphasizes the importance of reflecting on and refining strategy based on factors like the increasing need for generative AI or market fluctuations. He also shares his insights into building high-performing teams, managing individuals with more experience, and leading teams consciously above the line.
Tune in to discover Joe’s secrets to achieving responsible growth, predictability, and profitability through strategic people strategy!
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TIME-STAMPED SHOW NOTES:
[04:45] Early management mistakes
[10:55] The art of managing people with more experience
[15:30] Above the line vs. below the line leadership
[20:16] Anchoring people strategy in business strategy
[28:08] Incorporating AI into people strategy
[34:00] Training people in their flow of work
[40:22] Final words of wisdom
👉 Check out the resources mentioned here: https://fellow.app/supermanagers/joe-militello-chief-people-officer-pagerduty-rethink-people-strategy/
RESOURCES MENTIONED IN THIS EPISODE:
Connect with Joe on LinkedIn
Follow Joe on X
Learn more about Conscious Leadership
Check out Fellow’s 1-on-1 coaching template and meeting guidelines
Subscribe to the Supermanagers TLDR newsletter
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Imagine the remarkable success of a team that has been together for years. They know each other inside out, work seamlessly, and achieve incredible results.
But what if you don't have that luxury?
There’s a hidden shortcut to cultivating team bonding and mimicking the dynamics of long-standing teams in record time. Tony Martignetti explains that it’s all about building genuine connections.
Tony Martignetti is a trusted advisor, leadership coach, author, podcast host, and TEDx speaker. As the Chief Inspiration Officer at Inspired Purpose Partners, Tony draws on over 25 years of experience in leadership roles and coaching global leaders. He is the author of two insightful books, 'Campfire Lessons for Leaders' and 'Climbing The Right Mountain,' and is passionately dedicated to empowering leaders to unearth their true potential and navigate change with confidence.
In episode 187, Tony reveals practical tactics for building deeper connections with your team, unlocking high performance, and finding leverage in your work to maximize impact and avoid burnout. He also introduces his CORE methodology, a powerful framework designed to help both employees and leaders embrace their individuality, express their true selves in the workplace, and cultivate deeper, more genuine connections. By making intentional efforts to build team bonding, leaders can foster trust, feedback exchange, and the identification of blind spots.
Tune in to gain Tony’s invaluable insights on reigniting connection and meaning in your workplace!
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TIME-STAMPED SHOW NOTES:
[04:49] Learning from early missteps
[10:32] Reigniting spark with ‘Campfire Lessons for Leaders’
[18:46] Building deeper connections
[24:06] The CORE framework
[32:39] Leveraging collective strengths
[38:47] Defining success and ‘Climbing The Right Mountain’
👉 Check out the resources mentioned here: https://fellow.app/supermanagers/tony-martignetti-leadership-advisor-how-to-make-impact-without-burnout/
RESOURCES MENTIONED IN THIS EPISODE:
Connect with Tony on LinkedIn
Read Tony’s book Campire Lessons for Leaders
Read Tony’s previous book Climbing The Right Mountain
Listen to Tony’s podcast The Virtual Campfire
Watch Tony’s 2M viewed TEDx Talk
Check out Fellow can improve team meetings
Subscribe to the Supermanagers TLDR newsletter
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👉 Check out the resources mentioned here: https://fellow.app/supermanagers/susan-odle-operational-change-expert/
70% of all change management efforts actually fail within organizations.
With such a high failure rate, it's crucial to understand how to be part of that successful 30%. According to operational change expert Susan Odle, successfully implementing change requires buy-in, accountability, and clear timelines throughout the entire organization.
Susan Odle is the founder of 8020CS, a company that specializes in change management to drive growth, profitability, and efficiency. With over 25 years of global experience, Susan has helped businesses of all sizes, ranging from start-ups to $800M companies, navigate complex change and achieve tangible results in company growth, stability, and shareholder returns. In her book, "Successful Change," Susan provides a powerful blueprint for successfully navigating the complexities of business transformation.
In episode 186, Susan discusses how to operationalize successful change to positively impact top-line revenue and bottom-line profitability in organizations. She also emphasizes the importance of evidence-based leadership and pragmatic problem-solving, offering practical advice that listeners can apply to their own teams and organizations.
Tune in to hear Susan’s actionable advice on how to help you and your team thrive in times of transformation!
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TIME-STAMPED SHOW NOTES:
[04:24] Avoiding analysis paralysis
[11:59] The 30% success club
[17:34] Leading with pragmatism, not your ego
[25:51] Evidence-based management and leadership
[33:21] The five-gate framework of operationalizing change
[37:18] Being kind and human
RESOURCES MENTIONED IN THIS EPISODE:
Connect with Susan on LinkedIn
Check out Susan’s company 8020CS
Read Susan’s book Successful Change
Check out Fellow’s Meeting Guidelines
Subscribe to the Supermanagers TLDR newsletter
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👉 Check out the resources mentioned here: https://fellow.app/supermanagers/jennifer-paxton-tech-people-leader-amplify-your-employer-branding-strategy/
This approach doesn't just create an environment that attracts and retains top talent; it’s fundamental in positioning yourself as an exceptional leader. Jennifer sheds light on navigating these complexities to create a workplace culture that resonates with both current and prospective employees.
Jennifer Paxton is the Senior Director of People and Talent at Roofr and a prominent leader in the tech industry. She has extensive experience establishing HR frameworks at high-growth startups like Privy, LevelUp, and Smile.io. Prior to joining Roofr, Jennifer co-founded Jamyr, a platform revolutionizing how recruiting teams utilize employee-generated video content.
In episode #185, Jennifer unpacks the nuances of building high-performing teams by creating clear career paths and leadership training customized to individual employees. Her insights also offer actionable strategies to elevate your employer brand and amplify your company culture.
Tune in to hear Jennifer's expert advice on cultivating an authentic employer brand and positioning your organization as a leader!
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TIME-STAMPED SHOW NOTES:
[05:45] When to trust your gut (and when to not)
[12:26] Developing career ladders in startups
[18:47] Tailoring manager training for leaders
[25:55] Investing in employer branding
[29:17] Tactics and tools for amplifying company culture
RESOURCES MENTIONED IN THIS EPISODE:
Connect with Jennifer on LinkedIn
Check out Fellow’s Meeting Guidelines and 1-on-1 meeting templates
Subscribe to the Supermanagers TLDR newsletter
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👉 Check out the resources mentioned here: https://fellow.app/supermanagers/jacob-morgan-leadership-futurist-author-leading-with-vulnerability/
By adopting one straightforward strategy, leaders can achieve up to six times higher approval ratings from their employees.
Embrace vulnerability.
However, this goes beyond being honest about mistakes or uncertainties. Jacob Morgan explains that it's about coupling that openness with competence and actionable plans for improvement— turning vulnerability into a strategic asset for growth.
Jacob Morgan is a 5x bestselling author, respected keynote speaker, and professionally trained futurist. His latest book ‘Leading with Vulnerability’ explores the tangible advantages of vulnerable leadership and offers practical tips to embody this quality. With his extensive background in advising the world’s top organizations, Jacob has established himself as a leading voice on leadership, employee experience, and the future of work.
In episode #184, Jacob unpacks how vulnerability can serve as a superpower for leaders, enabling them to build trust and transform their organizations. Drawing from his comprehensive research of interviews with over 100 CEOs and 14,000 employees, Jacob explores the "vulnerable leader equation," the importance of learning proactively from failure, and the organizational benefits of vulnerability.
Tune in to hear about Jacob’s expert insights on how vulnerability can be your greatest strength in leadership!
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TIME-STAMPED SHOW NOTES:
[06:20] The vulnerable leader equation
[12:52] Proactively learning from failure
[18:37] Leading with vulnerability
[25:02] The ROI of embracing vulnerability org-wide
[29:50] Building trust through vulnerability
RESOURCES MENTIONED IN THIS EPISODE:
Read Jacob’s bestseller Leading with Vulnerability
Check out Jacob’s website
Connect with Jacob on LinkedIn
Follow Jacob on X
Check out Fellow’s Meeting Guidelines
Subscribe to the Supermanagers TLDR newsletter
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👉 Check out the resources mentioned here: https://fellow.app/supermanagers/michael-bungay-stanier-the-coaching-habit-on-how-to-work-with-almost-anyone/
You can transform every working relationship into a source of personal and professional growth.
It starts with building the best possible relationship you can have with your team members. Michael Bungay Stanier highlights how elevating everyday working relationships to their highest potential can amplify and encourage better performance.
Michael Bungay Stanier, also known for his bestseller 'The Coaching Habit,' returns to Supermanagers to discuss his new book ‘How to Work with (Almost) Anyone’ where he delves into the art of strengthening every working relationship you have for the better. Michael has been a guiding force in shaping and forging effective management and leadership habits.
In episode #183, Michael delves into the intricacies of building relationships, emphasizing safety, vitality, and repairability. He also touches on the crucial concept of 'keystone conversations'—dialogues focused on how team members can work together effectively rather than just on the work itself.
Michael's practical approach aims to enhance team dynamics, improve personal interactions, and create a more productive, enjoyable workplace.
Tune in to discover Michael’s advice on how to cultivate the best possible relationships in your workplace!
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Like this episode? Be sure to leave a ⭐️⭐️⭐️⭐️⭐️ review and share the podcast with your colleagues.
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TIME-STAMPED SHOW NOTES:
[05:04] How to Work with (Almost) Anyone
[11:25] The qualities of a best possible relationship
[22:35] Taking the initiative
[26:59] How to have a keystone conversation
[34:19] Investing in the relationship
RESOURCES MENTIONED IN THIS EPISODE:
Read Michael’s new book How to Work with (Almost) Anyone
Read Michael’s book The Coaching Habit
Check out the Best Possible Relationship website
Subscribe to Michael’s How To Do Stuff That Matters newsletter
Connect with Michael on LinkedIn
Check out Fellow’s Meeting Guidelines and 1-on-1 templates
Subscribe to the Supermanagers TLDR newsletter
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👉 Check out the resources mentioned here:
https://fellow.app/supermanagers/steven-rogelberg-winning-advice-for-energizing-1-on-1-meetings-how-to-crush-dead-space-and-navigate-the-status-update-trap/
Have you ever thought canceling your 1:1 meetings with your directs might not be a big deal?
Think again — they may be the key to unlocking the full potential of your team and leadership excellence. Steven Rogelberg illustrates this crucial aspect of leadership and shares insights on how to optimize these 1:1 meetings to foster team growth and individual development and transform the larger organizational landscape.
Steven Rogelberg is a leading organizational psychologist with a wealth of knowledge on team effectiveness, leadership, and workplace dynamics, and the Chancellor's Professor at the University of North Carolina at Charlotte.
His new book, ‘Glad We Met: The Art and Science of 1:1 Meetings’ presents key research-backed strategies to elevate 1:1s to the benefit of you, your directs, and your organization. With years of experience consulting for top-tier companies, he brings a rich perspective on enhancing workplace dynamics for peak performance.
In episode #182, Steven Rogelberg discusses the importance of 1:1s, avoiding the status update trap, and clear steps on structuring these meetings to foster meaningful conversations.
Tune in to hear Steven’s expertise on how you can elevate your management skills and reshape your meeting habits!
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Like this episode? Be sure to leave a ⭐️⭐️⭐️⭐️⭐️ review and share the podcast with your colleagues.
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TIME-STAMPED SHOW NOTES:
[05:57] The importance of 1:1 meetings
[11:29] Status update trap
[19:04] Investing the time
[25:34] The four steps of 1:1s
[33:39] Dealing with resistance and dead space
RESOURCES MENTIONED IN THIS EPISODE:
Connect with Steven on LinkedIn
Read Steven’s new book Glad We Met: The Art and Science of 1:1 Meetings
Read Steven’s book The Surprising Science of Meetings
Read Andy Grove’s book High Output Management
Check out Fellow’s one-on-one meeting software and one-on-one meeting templates
Subscribe to the Supermanagers TLDR newsletter
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👉 Check out the resources mentioned here: https://fellow.app/supermanagers/tonille-miller-transformative-leadership-nurturing-talent-overcoming-burnout
Have you ever wondered how great leaders manage to transform their teams and organizations while prioritizing the growth of their employees?
Just like plants need the right environment to flourish, employees thrive in a workplace where their growth is prioritized. Tonille Miller, through her expertise in leadership and organizational dynamics, sheds light on how to unlock employees’ thriving and high performance as a competitive edge.
Tonille Miller is the founder of EXT and author of "The Flourishing Effect," and is a prominent organizational psychologist and consultant with a deep understanding of human behavior, high performance, and organizational dynamics. With a background in consulting, she brings a multifaceted perspective to fostering thriving work environments. Tonille, with over 15 years of experience, advises Fortune 500 companies, leading consulting firms, and high-growth start-ups. She is a respected figure in business transformation, leadership, and employee experience.
In episode #181, Tonille discusses the art of delegation as a tool for development, the transformative power of feedback in shaping company culture, and the importance of investing in employee growth to achieve organizational success.
Tune in to hear all about Tonille’s leadership journey and her insights into unlocking high employee satisfaction and performance!
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Like this episode? Be sure to leave a ⭐️⭐️⭐️⭐️⭐️ review and share the podcast with your colleagues.
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TIME-STAMPED SHOW NOTES:
[05:24] Delegating is a gift for development
[10:39] The Flourishing Effect
[14:15] Transforming culture
[19:18] Role of feedback in cultural transformation
[25:15] Connecting the dots for your team
[34:11] Investing in employee development and growth
RESOURCES MENTIONED IN THIS EPISODE:
Connect with Tonille on LinkedIn
Learn more about EXT
Read Tonille’s book The Flourishing Effect
Check out Fellow’s one-on-one meeting software and one-on-one meeting templates
Subscribe to the Supermanagers TLDR newsletter
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👉 Check out the resources mentioned here: https://fellow.app/supermanagers/whitney-johnson-growth-as-a-default-setting/
Have you ever had a star employee whose performance suddenly dropped and you didn’t understand why?
Everyone experiences the S curve of job satisfaction. The 3 points in the “S” are always a launch point, sweet spot, and mastery. When employees reach mastery, they get bored and less motivated because they’re not getting the same amount of dopamine from performing the job as before.
A former award-winning Wall Street stock analyst, Whitney Johnson applies her understanding of momentum and growth in stocks to people. In her words, “you have to be willing to disrupt yourself”.
Whitney Johnson is the CEO of Disruption Advisors, a leadership development company, helping you grow your people to grow your business. A Wall Street Journal, USA Today and Amazon bestselling author, she was named by Thinkers50 as one of the ten leading business thinkers in the world. She is a keynote speaker and a popular lecturer for Harvard Business Publishing’s Corporate Learning. In 2017, she was selected from more than 17,000 candidates for the initial cohort of Marshall Goldsmith’s 100 Coaches, and was named the #1 Talent Coach.
In episode #180, Whitney explains how learning is the oxygen of human growth, how to deal with bored employees, the value of getting a coach, and why we need to disrupt ourselves.
Tune in to hear all about Whitney’s leadership journey and the lessons learned along the way!
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Like this episode? Be sure to leave a ⭐️⭐️⭐️⭐️⭐️ review and share the podcast with your colleagues.
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TIME-STAMPED SHOW NOTES:
[03:40] Micromanagement on Wall Street
[09:30] Team member growth (the S curve framework)
[18:00] What happens when your employees get to mastery
[25:00] The innovator’s dilemma
[30:16] Disrupting ourselves leads to growth
[36:00] Surprise and delight
RESOURCES MENTIONED IN THIS EPISODE:
Connect with Whitney on LinkedIn
Check out Disruption Advisors
Read Whitney’s book Disrupt Yourself
Listen to Episode 80 of Disrupt Yourself
Listen to the Disrupt Yourself podcast
Check out Fellow’s Meeting Guidelines feature
Subscribe to the Supermanagers TLDR newsletter
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👉 Check out the resources mentioned here: https://fellow.app/supermanagers/q-hamirani-paper-diagnosing-gaps-and-building-a-digital-mentor
This episode is a must-listen for anyone looking to leverage the power of AI to improve their management.
In episode #179, Q Hamirani breaks down how leaders can use ChatGPT more effectively, the innovative ways AI can serve as a mentor, offering guidance and support to leaders and teams, and how AI is revolutionizing job processes and people operations, enhancing efficiency and decision-making.
We also uncover the pivotal role AI plays in fostering authentic communication, a critical element in today’s business landscape, the importance of authenticity, especially in remote work culture, and tackle the challenges of effective communication in remote teams, offering insights into how AI tools can bridge gaps and strengthen team dynamics.
An accomplished leader, advisor, speaker, and executive coach, Q Hamirani is renowned for his expertise in people strategy and business operations. His background encompasses a wealth of experience across startups, venture growth, private equity, management consulting, and Fortune 100 companies. As the Chief People & Communications Officer at Paper, he excels in overseeing public relations, internal and external communications, and talent recruitment.
Prior to Paper, Q joined Airbnb in 2018 as its inaugural global people operations leader. He was instrumental in shaping Airbnb's people and talent operations, guiding the company through pivotal stages, including hypergrowth, pandemic responses, workforce restructuring, IPO, and the evolution of the workplace. A highlight of his tenure at Airbnb was the development of the Digital Nomad program in 2020, a precursor to Airbnb's groundbreaking Live & Work Anywhere initiative.
Tune in to hear all about Q’s leadership journey and the lessons learned along the way!
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Like this episode? Be sure to leave a ⭐️⭐️⭐️⭐️⭐️ review and share the podcast with your colleagues.
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TIME-STAMPED SHOW NOTES:
[04:00] How custom GPTs are changing management
[10:41] Using AI as a mentor
[16:38] How AI can improve job processes and people operations
[22:31] AI’s role in improving authentic communication
[32:56] Importance of authenticity in remote work culture
[38:15] Effective communication in remote teams
RESOURCES MENTIONED IN THIS EPISODE:
Connect with Q on LinkedIn
Check out Q’s PeopleGPT community
Check out Fellow’s Meeting Guidelines
Subscribe to the Supermanagers TLDR newsletter
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👉 Check out the resources mentioned here: https://fellow.app/supermanagers/leah-tharin-the-resilient-leaders-reality-check-planning-for-change-and-adjusting-your-course
How do you balance future planning while maintaining flexibility to adapt to changes?
In episode #178, Leah Tharin shares her insights from working in tech and start-ups for over 20 years. She covers how to lead your team through constant change, aligning your team with team goals, and why you should allow people to try a job before they commit to it.
You'll learn her framework for "reality checks," which she calls periodic evaluations that prevent you and your employees from getting off course. She also reveals how to avoid burnout and costly mistakes in the hiring process, planning for resilience, and mitigating risks.
Leah Tharin is a product leader, content creator, advisor, and startup founder. She has been in tech for over 2 decades and has founded 4 startups. Previously the Head of Product at jua.ai and Product Lead at Smallpdf, she is now a Portfolio Advisor at Notion Capital and Advisor to NorthOne and Paddle. Specializing in B2B product-led growth, she shares her experiences and features industry leaders on her website and YouTube channel.
Tune in to hear all about Leah’s leadership journey and the lessons learned along the way!
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Like this episode? Be sure to leave a ⭐️⭐️⭐️⭐️⭐️ review and share the podcast with your colleagues.
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TIME-STAMPED SHOW NOTES:
[04:24] Leading versus managing a team
[10:07] Different ways to get team members aligned
[20:47] It’s very hard to predict anything
[26:25] How to handle hiring outcomes
[30:40] Allow people to try jobs before committing [37:30] When to pause the hiring process
[40:25] It takes a lot less than you think to be a good leader
RESOURCES MENTIONED IN THIS EPISODE:
Connect with Leah on LinkedIn
Visit Leah’s website
Read Leah’s Product Led Growth Guide
Subscribe to Leah’s newsletter
Check out Fellow’s Meeting Guidelines
Subscribe to the Supermanagers TLDR newsletter -
👉 Check out the resources mentioned here: https://fellow.app/supermanagers/justin-mcsharry-dropbox-stepping-into-transformation-lessons-in-designing-management-training-that-sticks
Are there opportunities for managers to support each other through difficult situations at your company?
In episode #177, Justin McSharry shares his insights from working in leadership development for over 10 years. He highlights the importance of having internal peer groups for managers, the different elements required to build a successful management training program, and how companies should invest in their managers - regardless of company size.
In this episode, Justin also advises on tactics to help your company handle new business areas or large business transitions, drawing from his first-hand experience with Dropbox's shift towards an AI-first approach.
Justin McSharry is an experienced leadership development expert. Having previously worked as Head of Learning and Leadership Development at Quantcast, he has now been working in a similar niche for over 4 years at Dropbox. The 4 main pillars Dropbox focuses on regarding their leadership development are executive and HiPo development, manager and team development, onboarding, and employee development. Today, Justin is the Senior Director of Learning and Leadership Development at Dropbox.
Tune in to hear all about Justin’s leadership journey and the lessons learned along the way!
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TIME-STAMPED SHOW NOTES:
[04:00] Early management mistakes
[10:10] Leveraging feedback as a leader
[19:20] How to run management peer groups
[25:28] How companies should go about investing in managers
[31:00] AI and learning within companies
RESOURCES MENTIONED IN THIS EPISODE:
Connect with Justin on LinkedIn
Read The Five Dysfunctions of a Team by Patrick Lencioni
Read The Effective Executive by Peter Drucker
Read Zone to Win by Geoffrey A. Moore
Check out Fellow’s Meeting Guidelines
Subscribe to the Supermanagers TLDR newsletter
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👉 Check out the resources mentioned here: https://fellow.app/supermanagers/maranda-dziekonski-datasembly-assessing-for-fit-onboarding-for-impact-transform-new-hires-into-revenue-drivers
Are there any similarities at your company between how new customers and new employees are onboarded?
In episode #176, Maranda Dziekonski shares her innovative approaches to onboarding. She highlights how viewing new employees through the same lens as new customers can revolutionize how companies integrate new team members, ensuring they become impactful contributors from the outset.
Maranda is an experienced team builder with a passion for setting up the right teams, systems, processes, and overall infrastructure to take companies to the next level. Currently the SVP of Customer Success at Datasembly, she has over 20 years of experience building world-class operations. She also has extensive experience scaling teams in early and mid-stage startups. She has been honored as a Top 100 Customer Success Strategist, Top 25 Customer Success Influencer Judge, Top 25 Influencer, and sits on numerous boards.
Maranda sheds light on the nuances of assessing for cultural fit and provides invaluable insights on how to effectively align new hires with company goals, foster a culture of continuous learning, and transform the onboarding experience into a powerful tool for business success.
Throughout the episode, Maranda offers practical advice and strategies for leaders looking to optimize their team's performance and drive significant revenue growth.
Tune in to hear all about Maranda’s leadership journey and the lessons learned along the way!
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Like this episode? Be sure to leave a ⭐️⭐️⭐️⭐️⭐️ review and share the podcast with your colleagues.
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TIME-STAMPED SHOW NOTES:
[04:15] Early mistakes managing in tech
[10:20] Building customer success operations
[18:12] Best practices for getting everyone in your company trained on your product
[25:58] Making it easier for employees to prioritize work
[32:02] Customer success team owning revenue
[34:50] Leading productive one-on-ones
RESOURCES MENTIONED IN THIS EPISODE:
Connect with Maranda on LinkedIn
Check out the Engineering Leaders Ebook
Subscribe to the Supermanagers TLDR newsletter -
👉 Check out the resources mentioned here: https://fellow.app/supermanagers/gary-bolles-rethinking-leadership-the-characteristics-of-a-successful-team-guide
What’s the difference between a “guide” and a “manager”?
Gary Bolles shares why he prefers calling all people leaders team guides and how this simple reframe is revolutionizing leadership in a world of exponential change.
He also explains how different organizations are adopting unique approaches to their organizational structures, such as leaderless organizations and improving synchronicity within teams.
Gary Bolles is a world-renowned specialist on disruption and the future of work. He is the Chair for the Future of Work at Singularity University and a partner in Charrette LLC, where he advises on digital economy adaptation. He also co-founded eParachute.com, a website that provides assistance for job seekers and career changers, and he wrote the best-selling book "What Color Is Your Parachute?" His diversified background includes positions in technology journalism, strategic innovation, and consulting for companies such as Google and Nokia. His work focuses on lifelong learning, adaptation, and the mechanics of disruptive change.
In episode #175, Gary Bolles breaks down how to future-proof your leadership and shares examples to help you transform your organizational culture, guide your team, and adapt to constant change.
Tune in to hear all about Gary’s leadership journey and the lessons learned along the way!
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Like this episode? Be sure to leave a ⭐️⭐️⭐️⭐️⭐️ review and share the podcast with your colleagues.
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TIME-STAMPED SHOW NOTES:
[03:06] LinkedIn Learning
[10:00] The difference between a guide and a manager
[19:40] Modern approaches to management
[24:37] Culture transformation strategies
[27:47] Benefits of leaderless organizations
[32:36] 4 questions to determine if your organization is in synchrony
RESOURCES MENTIONED IN THIS EPISODE:
Connect with Gary on LinkedIn
Read The Next Rules of Work by Gary Bolles
Explore Singularity University’s Leadership Development & Innovation Programs
Check out Fellow’s meeting guidelines
Subscribe to the Supermanagers TLDR newsletter
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👉 Check out the resources mentioned here: https://fellow.app/supermanagers/fredrik-thomassen-superside-speed-is-safety-lessons-on-business-building-and-local-decision-making
Does your team hesitate to move quickly?
Are you concerned that by completing tasks too quickly, they'll overlook crucial details?
Fredrik Thomassen, CEO and Co-founder of Superside, thinks you should be more scared of the opposite. In his words, “speed is safety”.
In episode #174, Fredrik explains why speed, kindness, and truth-seeking are core values at Superside and helped the company scale to over 700 employees in 8 years. He also explains why focusing on “unblocking” employees is crucial in a high-growth environment and how to do so gracefully.
Fredrik has a diverse background. Prior to his current role as the CEO and Co-founder at Superside, he was the CEO and Co-Founder at Zalora, Indonesia’s largest fashion e-commerce company. He also worked as an Associate at McKinsey & Company and as a Journalist at Agderposten. He has served in the Royal Norwegian Navy as well.
Fredrik is passionate about decentralized organizations, organizing company values, and how to constantly improve how companies work on a large scale.
Tune in to hear all about Fredrik’s leadership journey and the lessons learned along the way!
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Like this episode? Be sure to leave a ⭐️⭐️⭐️⭐️⭐️ review and share the podcast with your colleagues.
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TIME-STAMPED SHOW NOTES:
[04:06] Superside is creative-as-a-service
[10:35] Reinforcing “speed is safety” in the company
[19:10] Finding kindness in the hiring process
[25:00] Prioritizing unblocking employees
[31:00] Running effective staff meetings
[34:04] If you try too hard you won’t do it
RESOURCES MENTIONED IN THIS EPISODE:
Connect with Fredrik on LinkedIn
Check out Superside
Check out Fellow’s Meeting Guidelines
Subscribe to the Supermanagers TLDR newsletter
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👉 Check out the resources mentioned here: https://fellow.app/supermanagers/adrienne-barnard-mainstay-when-change-is-on-the-horizon-strategies-for-increasing-team-readiness
Do you know the difference between offering feedback and providing coaching?
Adrienne describes how coaching may be a better way to communicate with team members as it “focuses you on growth versus change.”
She also explains how to discern between giving feedback and coaching your team. She shares lessons learned from implementing management training, and recommends her favourite resources for managers.
Adrienne Barnard has led and managed multiple key programs to enhance the employee lifecycle, from talent acquisition to retention and growth. She is passionate about questioning standard practices and embracing new ways of doing things in order to achieve better outcomes for organizations and their people.
With over 18 years of experience in people and talent roles, at companies like Telaria, ASICS Digital, and now Mainstay, she has a proven track record of delivering results that align with business strategy and vision.
In episode #173, Adrienne Barnard breaks down how to successfully execute management training programs, give feedback to staff that fosters growth, lead teams through constant change, and put employee wellness first.
Tune in to hear all about Adrienne’s leadership journey and the lessons learned along the way!
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Like this episode? Be sure to leave a ⭐️⭐️⭐️⭐️⭐️ review and share the podcast with your colleagues.
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TIME-STAMPED SHOW NOTES:
[03:05] Knowing how to give feedback
[09:05] Coaching versus feedback
[18:40] Putting management training programs into practice
[22:55] Who develops management training content?
[26:50] Where to start with developing as a manager
[30:00] Focusing on employee wellness
RESOURCES MENTIONED IN THIS EPISODE:
Connect with Adrienne on LinkedIn
Learn more about Cy Wakeman - expert on reducing drama in the workplace
Try Fellow’s Meeting Cost Calculator for free
Listen to the Manager Tools podcast
Listen to the Co-Founder of Manager Tools, Mark Horstman, on the Supermanagers Podcast
Subscribe to the Supermanagers TLDR newsletter
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👉 Check out the resources mentioned here: https://fellow.app/supermanagers/dr-marie-helene-pelletier-developing-a-resilience-plan-for-success-managing-workplace-demands
Resilience is a business buzzword, but it can be difficult to define what it looks like in a team setting without actionable advice.
One of the best ways for leaders to foster resilience is by creating a resilience plan to manage workplace demands.
Dr. Marie-Helene Pelletier shares how her experience as a workplace psychologist has impacted the way she approaches resilience, and how your team can benefit from fully comprehending it.
Throughout her career in business management and psychology, Dr. Pelletier has spearheaded the dialogue surrounding leadership resilience and workplace health. With her extensive background in corporate, insurance, governance and public sectors, she brings national and international perspectives on mental health and resilience.
She is a bilingual practicing psychologist with over 20 years of experience and holds a Ph.D. and MBA from the University of British Columbia. She has presented and authored and co-authored a number of industry and academic publications and has won numerous academic and industry awards.
In episode #172, Dr. Pelletier discusses tips from her new book, The Resilience Plan, how priming is a scientifically proven way to form new habits, and how to manage when facing stress in the workplace.
Tune in to hear all about Dr. Pelletier’s leadership journey and the lessons learned along the way!
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Like this episode? Be sure to leave a ⭐️⭐️⭐️⭐️⭐️ review and share the podcast with your colleagues.
. . .
TIME-STAMPED SHOW NOTES:
[03:10] Psychologist to executive coach
[06:30] Own all parts of what you’re doing
[13:00] Create plans for resilience
[26:26] Managing workplace stress
[30:10] Benefit from prioritization
[34:45] How to use priming techniques
RESOURCES MENTIONED IN THIS EPISODE:
Pre-Order Dr. Pelletier’s new book The Resilience Plan: A Strategic Approach to Optimizing Your Work Performance and Mental Health
Follow Dr. Pelletier on LinkedIn
Check out Fellow’s meeting cost calculator
Subscribe to the Supermanagers TLDR newsletter - Montre plus
