Episodes
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Dr. Chris Pachel joins us to discuss the complexities of integrating behavior health into veterinary practice. In this episode of the Cone of Shame Veterinary Podcast, Dr. Andy Roark and Dr. Chris Pachel dive into the challenges veterinarians face when addressing behavioral issues within the constraints of typical appointment times. Dr. Pachel shares insights on effective communication strategies, the importance of proper training for veterinary staff in handling behavioral consultations, and the potential benefits of leveraging telehealth for behavioral management. The conversation highlights the need for practical approaches to behavioral health in veterinary settings, emphasizing efficient client education and the strategic use of support staff.
LINKS
Dr. Chris Pachel: www.drpachel.com
Uncharted Team Leads Summit: www.unchartedvet.com/tls2024
Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/
Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/
Dr. Andy Roark Swag: drandyroark.com/shop
All Links: linktr.ee/DrAndyRoark
ABOUT OUR GUEST
Dr. Chris Pachel is a board-certified veterinary behaviorist and is the owner and lead clinician at the Animal Behavior Clinic in Portland, Oregon. Dr. Pachel lectures extensively worldwide, teaches courses at multiple veterinary schools in the United States, and has authored numerous articles and book chapters for veterinarians and pet owners. He is a sought-after expert witness for legal cases and serves on the Editorial Advisory Board for dvm360. He is also a Vice-president of Veterinary Behavior for Instinct Dog Behavior and Training, as well as co-owner of Instinct Portland, which opened in the fall of 2020. -
Dr. Lauren Jones shares her expert insights on embracing change positively and engaging team members in the evolution of practice operations. Tune into the Cone of Shame Veterinary Podcast as Dr. Andy Roark chats with Dr. Lauren Jones, a dynamic veterinary practice owner and Director of Veterinary Medicine at Shepherd Veterinary Software. This episode dives into the exciting realm of change management within the veterinary profession. Whether you're managing a small team or leading a large practice, this conversation provides valuable perspectives on making change work for you and your team. Don't miss this insightful episode sponsored by Shepherd Veterinary Software!
Shepherd Veterinary Software: https://www.shepherd.vet/
Dr. Lauren Jones: linktr.ee/doctajones
Dr. Lauren Jones on LinkedIn: https://www.linkedin.com/in/lauren-jones-81a22b20/
Referenced Article: https://www.veterinarypracticenews.com/veterinary-medicine-is-at-a-crossroad-which-direction-will-you-go/
Dr. Know-It-All Card Game: https://drandyroark.com/in-the-know/
Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/
Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/
Dr. Andy Roark Swag: drandyroark.com/shop
All Links: linktr.ee/DrAndyRoark
ABOUT OUR GUEST
Lauren Jones, VMD, Director of Veterinary Medicine at Shepherd Veterinary Software, is a seasoned veterinarian, practice owner, and industry innovator. A University of Pennsylvania graduate, she excels in transforming veterinary practices, driving growth, and enhancing efficiency. Dr. Jones combines clinical experience with business acumen, passionately empowering veterinarians to embrace technology, combat burnout, and rediscover their joy. Her insights fuel innovative software solutions that help practices thrive and deliver exceptional care. -
Episodes manquant?
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Dr. Peter Weinstein explores the feasibility of implementing a production-based compensation model for veterinary support staff with Cone of Shame host, Dr. Andy Roark. They touch on the potential benefits and drawbacks of this approach, discussing how it might improve job satisfaction, retention, and appreciation for technicians, assistants, and other support roles. Dr. Weinstein argues that while veterinarians benefit directly from production-based pay, the staff executing the bulk of the work often remain on fixed salaries, creating a disconnect in compensation fairness. The conversation also touches on broader topics such as profit-sharing and the overall drive to enhance workplace morale and productivity. They examine whether tying wages to service delivery could equitably distribute earnings and reflect individual contributions more accurately, potentially revolutionizing compensation structures in veterinary practices.
LINKS
Dr. Peter Weinstein on LinkedIn: https://www.linkedin.com/in/pawdr/
Veterinary Ownership Advocates: veterinaryownershipadvocates.com
Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/
Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/
Dr. Andy Roark Swag: drandyroark.com/shop
All Links: linktr.ee/DrAndyRoark
ABOUT OUR GUEST
Dr Peter Weinstein is a husband, father, pet parent, veterinarian and leader. He has been involved with virtually all aspects of veterinary practice from a 15-year-old kennel kid to a hospital owner. Organized veterinary medicine has been a passion as well with various roles and leadership and presidencies of Southern California VMA, California VMA, and Vet Partners. He is a published author, most notably of the E-Myth Veterinarian-Why Most Veterinary Practices Don’t Work and What to Do About It. Currently, he is teaching business and finance at the Veterinary College of Western University of Health Sciences. He likes to think of himself as a free-thinking change agent and disruptor who, because he has a daughter who is a recent graduate from veterinary school, is working for an even better veterinary profession in the future. -
Have you noticed the online backlash against veterinarians seems to be growing? In this episode of the Cone of Shame Veterinary Podcast, host Dr. Andy Roark and Kelsey Beth Carpenter discuss the challenges veterinarians face with online vilification, particularly related to the rising costs of veterinary care. They explore the impact of social media on public perceptions and debate whether engaging with negative comments is beneficial for the veterinary profession. The discussion also touches on how veterinary professionals can better manage online criticism through education and by maintaining a positive digital presence to build trust with their clients.
Leadership Essentials Certificate: https://unchartedvet.com/certificates/
Uncharted Podcast: https://unchartedvet.com/uncharted-veterinary-podcast/
Charming the Angry Client Course: https://drandyroark.com/charming-the-angry-client/
Dr. Andy Roark Swag: drandyroark.com/shop
All Links: linktr.ee/DrAndyRoark
ABOUT OUR GUEST
Kelsey Beth Carpenter is a Registered Veterinary Technician with over a decade of experience working in emergency hospitals across California. She currently works as the Social Media Manager for DrAndyRoark.com and a Content Specialist for the Uncharted Veterinary Conference. Some of Kelsey’s passions include the open hospital concept, the power of creativity and humor, the overlap of science and art, and sharing lessons learned from living life with chronic illness. Kelsey is probably most known for two of her favorite hobbies: writing and performing comedic songs about veterinary medicine and acting as a full time stage mom for her Chihuahua mix, Birdie. -
Ron Sosa, a Certified Veterinary Practice Manager and advocate for neurodiversity, dives deep into the operational challenges and management strategies that can help create an inclusive environment. On this episode of the Cone of Shame Podcast, Dr. Andy Roark and Ron Sosa explore practical ways to manage workload effectively while being cognizant of the unique needs of neurodivergent staff. This episode is invaluable for anyone looking to enhance team dynamics and understand the nuances of neurodiversity in the workplace. Don't miss these insights that aim to foster a supportive and efficient practice environment.
Ron Sosa on LinkedIn: https://www.linkedin.com/in/ronald-sosa-cvpm-53453797/
Synaptic Neuro-inclusive Leadership: https://ronsosa84.wixsite.com/synaptic-leadership
Dr. Know-It-All Card Game: https://drandyroark.com/in-the-know/
Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/
Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/
Dr. Andy Roark Swag: drandyroark.com/shop
All Links: linktr.ee/DrAndyRoark
ABOUT OUR GUEST
Ron is a Certified Veterinary Practice Manager and a former practice owner and business director for multisite animal hospitals. He also hold certificates in Neurodiversity, compassion fatigue, veterinary business leadership, and the human animal bond. He currently serves as the Executive Director for the Uncharted Veterinary Conference., Dr. Andy Roark is a practicing veterinarian in Greenville SC and the founder of the Uncharted Veterinary Conference. He has received the NAVC Practice Management Speaker of the Year Award three times, the WVC Practice Management Educator of the Year Award, the Outstanding Young Alumni Award from the University of Florida’s College of Veterinary Medicine, and the Veterinarian of the Year Award from the South Carolina Association of Veterinarians. -
Beloved influencer and LVT, Sarah Parsons joins us to talk about her journey building a brand online. Join Dr. Andy Roark and Sarah Parsons, LVT, on the Cone of Shame Veterinary Podcast as they dive into the world of brand building in veterinary medicine. Sarah, the creative force behind the popular @Wat_Really_Happens_at_The_Vet social media channels, shares her journey and insights on leveraging platforms like TikTok, Instagram, and Facebook to engage with veterinary professionals. This episode explores the importance of creating content that resonates with a professional audience, the dynamics of social media growth, and tips for veterinary technicians aspiring to establish their own unique brand.
LINKS
Sarah Parsons on Instagram: https://www.instagram.com/watreallyhappensatthevet/
Sarah Parsons: www.vettechsarahparsons.com
Team Leads Summit: www.unchartedvet.com/tls2024
Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/
Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/
Dr. Andy Roark Swag: drandyroark.com/shop
All Links: linktr.ee/DrAndyRoark
ABOUT OUR GUEST
Sarah Parsons, LVT, is a distinguished social media Influencer within the veterinary community, renowned for her engaging portrayal as the "silly vet tech" Through vibrant videos showcasing life in Vet Med, Sarah inspires laughter and learning among Veterinary Professionals. She is deeply passionate about fostering a joyful and fulfilling workplace environment. Her dedication has led to being one of the co-founders of Camp VetMed. In addition to her impactful career, Sarah is a devoted mother to two boys. She resides on a ranch in Houston, Texas, where she cherishes outdoor activities, sports, and quality time with friends. -
Veterinary dermatologist Dr. Ashley Bourgeois returns to shed light on a topic often overlooked in veterinary care: dermatology issues in cats. Dr. Andy Roark and Dr. Bourgeois discuss the nuances of feline dermatology, emphasizing the challenges and underrepresentation of cats in dermatological care. They dive into common symptoms, diagnostic approaches, and effective treatments, providing valuable insights into managing allergies and skin conditions in cats. This conversation includes effective communication and expectation setting with clients in order to increase compliance. Tune in to another episode packed with practical advice and innovative solutions for veterinary professionals looking to enhance their dermatological care for feline patients. Gang, let's get into this episode!
LINKS
The DermVet: https://thedermvet.com/
Uncharted Veterinary Podcast: https://unchartedvet.com/uncharted-veterinary-podcast/
Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/
Dr. Andy Roark Swag: drandyroark.com/shop
All Links: linktr.ee/DrAndyRoark
ABOUT OUR GUEST
Dr. Ashley Bourgeois is a board-certified veterinary dermatologist passionate about providing practical knowledge to general practitioners to help itchy pets! She completed her bachelor’s degree at Iowa State University and graduated from the University of Missouri’s College of Veterinary Medicine in 2010. She then completed a one-year small animal internship at Purdue University. Upon finishing her internship, she accepted a residency position with the Animal Dermatology Clinic’s Tustin, California location in 2011. She became a Diplomate of the American College of Veterinary Dermatology in 2014. Dr. Bourgeois moved to Portland, Oregon in 2016 to help expand the company. She is an owner within the company and on the board of directors. She has a strong interest in autoimmune skin diseases, allergies, cytology, and otology.
In her leisure, Dr. Bourgeois enjoys outdoor activities, traveling, and watching sports. She and her husband stay busy with their daughter, son, and rescue Lab/Boxer/Pit mix. Dr. Bourgeois is passionate about educating veterinarians in dermatology and work/life integration through her podcast, lecturing, and social media presence (The Derm Vet). -
Veterinary behaviorist Dr. Christopher Pachel joins the podcast to discuss the contentious debate over punishment in animal training. On this week's episode of the Cone of Shame Veterinary Podcast, Dr. Andy Roark and Dr. Pachel dive into the controversy surrounding positive reinforcement versus aversive methods. Dr. Pachel breaks down the science behind training techniques, discussing the immediacy, consistency, and efficacy of animal training and why balanced training might not be the best approach. They explore the psychological impacts on pets and the real-world application of these methods. This episode is packed with insights and practical advice for anyone involved in animal training. Let's get into it!
LINKS
Dr. Chris Pachel: www.drpachel.com
Instinct Dog Behavior & Training: https://www.instinctdogtraining.com/
Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/
Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/
Dr. Andy Roark Swag: drandyroark.com/shop
All Links: linktr.ee/DrAndyRoark
ABOUT OUR GUEST
Dr. Chris Pachel is a board-certified veterinary behaviorist and is the owner and lead clinician at the Animal Behavior Clinic in Portland, Oregon. Dr. Pachel lectures extensively worldwide, teaches courses at multiple veterinary schools in the United States, and has authored numerous articles and book chapters for veterinarians and pet owners. He is a sought-after expert witness for legal cases and serves on the Editorial Advisory Board for dvm360. He is also a Vice-president of Veterinary Behavior for Instinct Dog Behavior and Training, as well as co-owner of Instinct Portland, which opened in the fall of 2020. -
Dr. Mary Gardner returns for a poignant discussion on pet aftercare and communicating it with clients.. Dr. Gardner, co-founder of Lap of Love Veterinary Hospice and an expert in end-of-life care, dives into the nuances of pet cremation and aftercare services, elucidating common misconceptions and concerns that pet owners and veterinary professionals have. The conversation dives deep into the importance of understanding and choosing the right aftercare options, encouraging veterinary professionals to visit crematories to ensure they meet standards before recommending them to pet owners.
LINKS
Dr. Mary Gardner: https://www.drmarygardner.com/
Dr. Mary Gardner Instagram: https://www.instagram.com/drmarygardner/
Dr. Know-It-All Card Game: https://drandyroark.com/in-the-know/
Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/
Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/
Dr. Andy Roark Swag: drandyroark.com/shop
All Links: linktr.ee/DrAndyRoark
ABOUT OUR GUEST
There is nothing better to Dr. Gardner than a dog with a grey muzzle or skinny old cat! Her professional goal is to increase awareness and medical care for the geriatric veterinary patient and to help make the final life stage to be as peaceful as possible, surrounded with dignity and support for all involved.
A University of Florida graduate (AND ANDY’S CLASSMATE!), she discovered her niche in end-of-life care and is the co-founder and CIO of Lap of Love which has over 350 veterinarians around the country dedicated to veterinary hospice and euthanasia in the home.
Dr. Gardner is co-author of the textbook “The Treatment and Care of the Veterinary Patient”, co-author of a children’s activity book focused on saying goodbye to a dog called “Forever Friend”, and the author of a book dedicated to pet owners “It’s Never Long Enough: A practical guide to caring for your geriatric dog”. Dr. Gardner also won VMX Small Animal Speaker of the year in 2020!", Dr. Andy Roark is a practicing veterinarian in Greenville SC and the founder of the Uncharted Veterinary Conference. He has received the NAVC Practice Management Speaker of the Year Award three times, the WVC Practice Management Educator of the Year Award, the Outstanding Young Alumni Award from the University of Florida’s College of Veterinary Medicine, and the Veterinarian of the Year Award from the South Carolina Association of Veterinarians. -
Josh Vaisman joins Dr. Andy Roark on the Cone of Shame Veterinary Podcast to explore the nuanced concept of happiness in the workplace. They delve into the realistic expectations of happiness at work, especially in demanding environments like veterinary practices. Josh emphasizes the balance between striving for employee happiness and acknowledging the inherent challenges of the job. They discuss the pitfalls of solely chasing happiness and the importance of fostering a work environment that values fulfillment and pride over constant joy. This episode offers insightful perspectives for veterinary leaders on setting realistic goals and cultivating a supportive workplace culture.
LINKS
Josh Vaisman at Flourish: https://www.flourish.vet/
Uncharted Team Leads Summit: www.unchartedvet.com/tls2024
Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/
Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/
Dr. Andy Roark Swag: drandyroark.com/shop
All Links: linktr.ee/DrAndyRoark
ABOUT OUR GUEST
Josh believes all veterinary professionals deserve to feel fulfilled by their work, each and every day. Through his company, Flourish Veterinary Consulting, he combines more than 20 years of veterinary experience, a master’s in applied Positive Psychology & Coaching Psychology, and education in Positive Leadership and Positive Organizational Scholarship and a passion for guiding leaders to cultivate work environments in which people can thrive.
Fun fact – Josh is also an avid beekeeper who teaches beginning beekeepers how to tend to their buzzing buddies.", Dr. Andy Roark is a practicing veterinarian in Greenville SC and the founder of the Uncharted Veterinary Conference. He has received the NAVC Practice Management Speaker of the Year Award three times, the WVC Practice Management Educator of the Year Award, the Outstanding Young Alumni Award from the University of Florida’s College of Veterinary Medicine, and the Veterinarian of the Year Award from the South Carolina Association of Veterinarians. -
Sarah Parsons joins Dr. Andy Roark on the Cone of Shame Veterinary Podcast to discuss the power of positivity and humor in boosting morale within veterinary clinics. She emphasizes the importance of creating content that veterinarians and staff can relate to, avoiding client bashing, and fostering a culture where the daily stresses of vet medicine can be met with humor and light-heartedness. Tune in to learn how Sarah uses her unique style to promote a healthy, positive work environment in veterinary settings.
LINKS
Sarah Parsons on Instagram: https://www.instagram.com/watreallyhappensatthevet/
Sarah Parsons: www.vettechsarahparsons.com
Team Leads Summit: www.unchartedvet.com/tls2024
Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/
Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/
Dr. Andy Roark Swag: drandyroark.com/shop
All Links: linktr.ee/DrAndyRoark
ABOUT OUR GUEST
Sarah Parsons, LVT, is a distinguished social media Influencer within the veterinary community, renowned for her engaging portrayal as the "silly vet tech" Through vibrant videos showcasing life in Vet Med, Sarah inspires laughter and learning among Veterinary Professionals. She is deeply passionate about fostering a joyful and fulfilling workplace environment. Her dedication has led to being one of the co-founders of Camp VetMed. In addition to her impactful career, Sarah is a devoted mother to two boys. She resides on a ranch in Houston, Texas, where she cherishes outdoor activities, sports, and quality time with friends. -
Eric Garcia joins us to discuss staffing and technology efficiency versus the need for hiring in veterinary practices. In this week's episode of the Cone of Shame Podcast, Dr. Andy Roark and Eric Garcia explore whether practices are truly understaffed or if the perceived need to hire more personnel is a response to inefficiency. The conversation dives into key performance indicators that suggest many practices might benefit more from enhancing operational efficiency rather than expanding their teams. They also touch on the role of technology in improving practice management through the use of automatic booking and AI record keeping. Let's get into this episode!
LINKS:
Eric D. Garcia: https://ericgarciafl.com/
Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/
Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/
Dr. Andy Roark Swag: drandyroark.com/shop
All Links: linktr.ee/DrAndyRoark
ABOUT OUR GUEST:
When it comes to helping veterinary practices streamline their technology and attract and retain clients, Eric Garcia has a proven track record of educating the industry and producing results. Eric is an internationally recognized IT and Digital Strategist working exclusively with veterinary practices. Garcia’s work has been recognized throughout the industry. Eric was voted VMX 2020 Speaker of the Year by conference attendees. He speaks regularly at conferences all throughout the world. , Dr. Andy Roark is a practicing veterinarian in Greenville SC and the founder of the Uncharted Veterinary Conference. He has received the NAVC Practice Management Speaker of the Year Award three times, the WVC Practice Management Educator of the Year Award, the Outstanding Young Alumni Award from the University of Florida’s College of Veterinary Medicine, and the Veterinarian of the Year Award from the South Carolina Association of Veterinarians. -
Dr. Emily Tincher joins us to discuss the rising costs of veterinary care and how they impact pet families. Dr. Andy Roark and Dr. Tincher dive into her co-authored book chapter on cost, access to care, and payment options, highlighting key factors driving price increases, such as staffing costs, practice economics, and the cost of consumables and drugs. Dr. Tincher also shares insights on effectively communicating with pet owners about these costs and the importance of understanding their preferences.
LINKS:
Nationwide's Most Common Claims: https://news.nationwide.com/041824-dermatitis-gastroenteritis-most-common-conditions-prompt-vet-visits/
Cost of Care, Access to Care, and Payment Options in Veterinary Practice: https://www.vetsmall.theclinics.com/article/S0195-5616(23)00156-0/abstract
Spectrum of Care: www.spectrum-of-care.com
Open Door Veterinary Collective: https://opendoorconsults.org/
Pyometra Peer Reviewed Article Referenced: https://avmajournals.avma.org/view/journals/javma/260/S2/javma.20.12.0713.xml
ABOUT OUR GUEST
Emily M. Tincher, DVM, is Senior Director of Pet Health at Nationwide. A second-generation veterinarian, she is co-author of a chapter in Veterinary Clinics of North America: Small Animal Practice, "Cost of Care, Access to Care, and Payment Options in Veterinary Practice.” Dr. Tincher is a member of the Board of Directors for the Veterinary Leadership Institute and has become a sought-after speaker, most recently on spectrum of care topics, presenting at major veterinary conferences across North America. -
Dr. Peter Weinstein joins us to talk about some of the major mistrust we are seeing in veterinary medicine. In this week's episode of the Cone of Shame podcast, Dr. Andy Roark and Dr. Peter Weinstein discuss how the lack of trust has emerged in the veterinary industry due to the influence of media and the current state of our country and culture. They take a deep dive into the origins of this mistrust, what can be done to address it, and their hopes for the future of the industry. Let's get into this episode!
LINKS
Dr. Peter Weinstein on LinkedIn: https://www.linkedin.com/in/pawdr/
Veterinary Ownership Advocates: veterinaryownershipadvocates.com
Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/
Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/
Dr. Andy Roark Swag: drandyroark.com/shop
All Links: linktr.ee/DrAndyRoark
ABOUT OUR GUEST
Dr Peter Weinstein is a husband, father, pet parent, veterinarian and leader. He has been involved with virtually all aspects of veterinary practice from a 15-year-old kennel kid to a hospital owner. Organized veterinary medicine has been a passion as well with various roles and leadership and presidencies of Southern California VMA, California VMA, and Vet Partners. He is a published author, most notably of the E-Myth Veterinarian-Why Most Veterinary Practices Don’t Work and What to Do About It. Currently, he is teaching business and finance at the Veterinary College of Western University of Health Sciences. He likes to think of himself as a free-thinking change agent and disruptor who, because he has a daughter who is a recent graduate from veterinary school, is working for an even better veterinary profession in the future. -
Josh Vaisman joins us to tackle the challenges of a struggling, disengaged team. In this week's episode of the Cone of Shame podcast, Dr. Andy Roark and Josh dive into the symptoms of a low-spirited team and explore effective tools as well as strategies to lift morale. The discussion also covers culture renovation and whether leaders should aim for happiness or engagement in the workplace. Tune in for valuable insights on diagnosing and treating team issues to create a more positive and productive work environment. Let's get into this episode!
LINKS
Josh Vaisman at Flourish: https://www.flourish.vet/
Referenced Book: Culture Renovation: https://culturerenovation.com/
Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/
Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/
Dr. Andy Roark Swag: drandyroark.com/shop
All Links: linktr.ee/DrAndyRoark
ABOUT OUR GUEST
Josh believes all veterinary professionals deserve to feel fulfilled by their work, each and every day. Through his company, Flourish Veterinary Consulting, he combines more than 20 years of veterinary experience, a master’s in applied Positive Psychology & Coaching Psychology, and education in Positive Leadership and Positive Organizational Scholarship and a passion for guiding leaders to cultivate work environments in which people can thrive.
Fun fact – Josh is also an avid beekeeper who teaches beginning beekeepers how to tend to their buzzing buddies.", Dr. Andy Roark is a practicing veterinarian in Greenville SC and the founder of the Uncharted Veterinary Conference. He has received the NAVC Practice Management Speaker of the Year Award three times, the WVC Practice Management Educator of the Year Award, the Outstanding Young Alumni Award from the University of Florida’s College of Veterinary Medicine, and the Veterinarian of the Year Award from the South Carolina Association of Veterinarians. -
Dr. Patty Khuly tells us about her remarkable journey from associate to practice owner and candidly talks about the struggles of selling a practice. This week on the Cone of Shame Podcast, Dr. Patty Khuly and Dr. Andy Roark reminisce about their days writing for Vetstreet. Patty opens up about her decision to become a practice owner, emphasizing her determination to maintain creative control and high standards. They explore the challenges of practice ownership, such as hiring the right people from the start. Patti also talks about her decision to sell her practice, aiming to return to her writing roots and focus on books. Gang, let's get into this episode!
LINKS
Dr. Patty Khuly: https://www.drpattykhuly.com/
Article by Dr. Patty Khuly: https://www.veterinarypracticenews.com/myvpnplus/why-owning-a-veterinary-practice-is-still-a-smart-move
Article by Dr. Patty Khuly: https://www.veterinarypracticenews.com/production-pay-perks-pitfalls/
Uncharted at HiVE in Minneapolis: https://unchartedvet.com/conflict-management-training-navc-hive/
Dr. Andy Roark Exam Room Communication Tool Box Course: https://drandyroark.com/on-demand-staff-training/
Dr. Andy Roark Swag: drandyroark.com/shop
All Links: linktr.ee/DrAndyRoark
ABOUT OUR GUEST
Dr. Patty Khuly is a 1995 graduate of the University of Pennsylvania’s vet school and a 1997 graduate of its Wharton School. Dr. Khuly is an award-wining veterinarian known for her independent thinking, her spirited pet advocacy, her passion for the veterinary profession and her famously irreverent pet health writing. -
Dr. Amy "Toothy" Thomson returns to discuss diagnosing and treating maxillofacial trauma in cats. Dr. Amy Thomson and Dr. Andy Roark tackle a case involving a domestic shorthair named Malcolm, whose jaw is misaligned. Dr. Thomson explains her approach to assessing and treating jaw luxations, emphasizing the importance of physical exams and occlusion checks over skull radiographs. She also shares a simple yet effective method using a pencil to correct TMJ luxation. Tune in for valuable insights on handling similar cases and supporting pet owners through the recovery process.
LINKS
Toothy Thomson Website: https://toothythomson.ca/
ObviVet Course Referenced: https://obivet.com/product-category/certificates/
Reference Research Paper on Pencil Trick:
https://www.researchgate.net/publication/321002400_Temporomandibular_joint_luxation_in_the_cat_Diagnosis_and_management
Dr. Amy Thomson Instagram: https://www.instagram.com/toothy.thomson/
Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/
Dr. Andy Roark Swag: drandyroark.com/shop
All Links: linktr.ee/DrAndyRoark
ABOUT OUR GUEST
Dr. Amy Thomson, often known as “toothy”, is passionate about teeth! However, it was not always this way – she started her career in small animal practice with very minimal dentistry knowledge. She was fortunate to have a great mentor in her first job where she learned a lot and her desire to learn more grew. Once she attended her first Veterinary Dental Forum in 2013, she KNEW dentistry was her passion - and became affectionately known as “Toothy Thomson”.
With time and support from her family, friends, collogues and a big ‘shove’ from her mentor she applied for a dentistry and oral surgery residency and was overjoyed when she matched at the University of Wisconsin-Madison. During her residency her passion grew not only for dentistry, but also for teaching. And because life is always full of surprises Dr. Thomson found herself at a crossroad in 2020 in the early stages of the pandemic – so she started her own mobile dentistry practice!
In addition to with working alongside small animal general practice teams, she also became very active online sharing her knowledge. It has always been important for her to share as much as she can, given it took hundreds of hours and thousands of dollars to obtain the knowledge she did while in general practice. Knowledge she wants to see all veterinary teams have! -
Alex Douzet, Co-Founder and CEO of Pumpkin® Pet Insurance, joins us to discuss the impact of pet insurance on client behaviors and the future of the pet industry. This week on the Cone of Shame Veterinary Podcast, Dr. Andy Roark and Alex Douzet dive into Pumpkin's research with Zoetis revealing that Pumpkin-insured pets have more frequent vet visits and higher annual spending than uninsured pets. They explore the role of technology in veterinary practices, from digital check-ins to AI, and the potential benefits of corporate structures in enhancing clinic efficiency. Alex also shares insights from his Forbes article on emerging trends in pet healthcare. This episode is brought to you by Pumpkin Pet Insurance!
LINKS
Pumpkin Care for Veterinarians: https://www.pumpkin.care/for-veterinarians/
https://www.forbes.com/sites/forbesbusinesscouncil/2024/01/18/five-emerging-trends-in-pet-health-care-for-2024-and-beyond/?sh=1bdf73131430
https://www.avma.org/javma-news/2021-09-01/insured-pets-received-more-care-more-frequently
Charming the Angry Client Course: https://drandyroark.com/charming-the-angry-client/
Dr. Andy Roark Swag: https://drandyroark.com/store/
All Links: linktr.ee/DrAndyRoark
ABOUT OUR GUEST
Alex Douzet is the co-founder and CEO of Pumpkin®, the highest-rated pet insurance provider on Google as of January 2024, and one of the fastest growing pet insurance and wellness brands in the U.S. Pumpkin’s mission is to enable all cats and dogs to live their healthiest lives by removing the economic barriers that can prevent pet owners from providing their pets with veterinary care.
Under Alex’s leadership, Pumpkin’s best-in-class insurance plans help make it easier for pet owners to provide their dogs and cats with advanced veterinary treatments, emergency care, and alternative or rehabilitative therapies if needed. Alex has also spearheaded a series of optional, non-insurance wellness products to help cover routine costs for essential preventive care, like vaccines and annual wellness visits.
Throughout his 20-year career as a serial entrepreneur, Alex has disrupted industries, scaled businesses, and built ‘people-first’ companies where employees grow and thrive. Prior to Pumpkin, he spent five years as CEO and Co-founder of Ollie, a next-gen, natural, and human-grade pet food brand. Alex is also a competitive Triathlete and an 11X Ironman finisher. He is proud to have two rescue dogs: Belle, a 13-year-old Shar Pei Golden Retriever mix and Simon, a 6-year-old Dachshund mix. -
Sharon Kramper joins us to discuss her research on the prevalence of PTSD in the veterinary workplace and its implications for veterinary teams. Together, Dr. Andy Roark and former veterinary practice manager, Sharon Kramper, explore various factors, potential index events, and what can be done when a team member may be experiencing debilitating symptoms. Tune in to this episode of the Cone of Shame Veterinary Podcast for important insights and strategies to support mental health in the veterinary field.
LINKS
NOMV Lifeboat: https://www.nomv.org/lifeboat/
National Alliance on Mental Illness: https://www.nami.org/
Shanti's Veterinary Mental Health Initiative: https://www.shanti.org/programs-services/veterinary-mental-health-initiative/
Sharon Kramper on LinkedIn: https://www.linkedin.com/in/sharonkramper/
Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/
Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/
Dr. Andy Roark Swag: drandyroark.com/shop
All Links: linktr.ee/DrAndyRoark
ABOUT OUR GUEST
Sharon Kramper is preparing to receive her PhD in Clinical Psychology from Auburn University in August 2024. Before entering the field of mental health, Sharon worked in veterinary medicine, including being employed as practice manager in a small companion animal hospital. Here, she was sensitized to the workplace-specific stressors and risk factors that contribute to negative mental health outcomes among veterinary professionals. Her research during graduate school has included describing experiences of discrimination reported by LGBTQIA+ veterinary students and professionals, estimating the prevalence of PTSD in the veterinary workplace, and characterizing the types of ethical dilemmas that support staff encounter. She is looking forward to two things after graduation: 1) being called doctor and 2) rescuing a new dog buddy. -
Dr. Julie Levy returns to share an update on the black market FIP cure from one of the most popular episodes of 2022. In this episode of the Cone of Shame Podcast, Dr. Andy Roark and Dr. Julie Levy discuss recent updates on drug approvals for remdesivir as a treatment for FIP. They explore how clients can save the lives of their FIP-diagnosed cats, what veterinarians can do to monitor success, and which resources are available to help in the battle against FIP. Tune in for essential insights and practical advice on managing this challenging condition.
LINKS
FIP Warriors: https://fipwarriors.com/
Clinicians Brief Article: https://www.cliniciansbrief.com/article/feline-infectious-peritonitis-treatment-outcomes
Uncharted's Conflict Management at HiVE: https://unchartedvet.com/conflict-management-training-navc-hive/
Black Market FIP Cure Podcast Original: https://drandyroark.com/cure-for-fip/
Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/
Dr. Andy Roark Swag: drandyroark.com/shop
All Links: linktr.ee/DrAndyRoark
ABOUT OUR GUEST
Dr. Julie Levy is the Fran Marino Distinguished Professor of Shelter Medicine Education at the University of Florida, where she focuses on the health and welfare of animals in shelters, feline infectious diseases, and humane alternatives for cat population control. She founded Operation Catnip, a nonprofit university-based community cat trap-neuter-return program that has spayed, neutered, and vaccinated more than 80,000 cats in Gainesville since 1998. In 2008, she joined Dr. Cynda Crawford to found Maddie’s Shelter Medicine Program at the College of Veterinary Medicine, an educational and discovery initiative with a global impact on the care of homeless animals. In 2014, she joined Dr. Kate Hurley to launch the Million Cat Challenge, a shelter-based campaign that saved more than 4.5 million cats in shelters across North America. In 2022, she helped launch Maddie’s Million Pet Challenge to create transformative “communities of practice” that deliver access to care through humane, community-centric programming—inside and outside of the shelter—to achieve the right outcome for every pet., Dr. Andy Roark is a practicing veterinarian, international speaker, author, and media personality. He is the founder of the Uncharted Veterinary Conference and DrAndyRoark.com. He has been an award-winning columnist for DVM360 and his popular Facebook page, website, and YouTube show reach millions of people every month. - Montre plus
