Episodes

  • Mastering CAS - Why ‘Click a Button’ Advisory is a Dangerous Lie with David Ross

    Mastering CAS - Why ‘Click a Button’ Advisory is a Dangerous Lie with David Ross

    · The Firm

    Episode Summary:

    In the debut episode of Master Client Advisory Services (CAS), Trent McLaren sits down with David Ross, a seasoned accountant and business coach, to explore why advisory services often fail. They tackle the myth of “plug-and-play” advisory software and reveal the real reasons firms struggle to launch and scale these services. Packed with actionable insights and hard-earned lessons, this episode is your guide to breaking free from tech dependency and mastering the fundamentals of advisory success.


    Key Takeaways:


    ✅ The critical importance of client segmentation and understanding your firm's strengths before diving into advisory.

    ✅ Why relying solely on software creates “shelf-ware” instead of sustainable client solutions.

    ✅ The art of listening: How meaningful client conversations uncover true advisory opportunities.

    ✅ Steps to design a foundational process for advisory services that aligns with your client base and skillset.

    ✅ The value of piloting advisory services and starting small to scale successfully.


    Notable Quotes:

    "Advisory gets a bad name because people jump in without planning – it’s not a light switch you can just flip on." – David Ross"If you don’t align your client base with your advisory offerings, you’re setting yourself up for failure." – David Ross"Tech dependency is holding firms back; the real value lies in strategy and client conversations." – Trent McLaren

    Guest Bio:

    David Ross is a Chartered Accountant with over 26 years of experience, a business coach, and the founder of Super Coach. After growing and managing his own accounting firm, David pivoted to helping accountants and bookkeepers break through the barriers of delivering advisory services. His innovative Super Firm model has helped countless professionals redefine their approach to client strategy and scale their advisory offerings effectively. David is passionate about helping firms unlock their full potential through strategy, coaching, and practical frameworks.


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  • Statement Brand - Why Accountants Need to Embrace TikTok and Build Personal Brands Now with Nat Lennon of Two Sides

    Statement Brand - Why Accountants Need to Embrace TikTok and Build Personal Brands Now with Nat Lennon of Two Sides

    · The Firm
    Episode Summary

    In this episode of Statement Brand with Chad Barnier, we explore how accountants can embrace TikTok and personal branding to elevate their firms with Natalie Lennon, founder of Two Sides Accounting. Natalie shares her evolution from a traditional accountant to a TikTok trailblazer with over 22,000 followers, a thriving firm, and a waitlist of ideal clients. Through candid conversations, Natalie reveals how to overcome the fear of being cringey, connect authentically with your audience, and leverage social media to grow your business.


    Whether you're starting from scratch or looking to refine your online presence, this episode is packed with actionable advice for accountants and bookkeepers eager to modernise their marketing strategies.

    Key Takeaways

    ✅ Why TikTok is a must for accountants – It’s not just for dancing; it’s a platform to authentically connect with your ideal clients.

    ✅ Crafting a personal brand that resonates – Be authentic, embrace what makes you unique, and create content that speaks to your target audience.

    ✅ Overcoming imposter syndrome – Natalie shares how even seasoned professionals can feel self-doubt and how to push through it.

    ✅ Consistency and strategy are key – From identifying ideal clients to repurposing content, learn how to create a social media strategy that works.

    ✅ Engagement drives results – Networking, engaging with peers, and responding to your audience can transform your content’s impact.

    Notable Quotes
    “Even the cringiest video can connect you with your ideal client—just start and embrace the awkwardness.”“If your audience doesn’t see you seven times, they might never remember you. Consistency is everything.”“People buy from people they know, like, and trust. TikTok is an authentic way to build that trust.”“Your personal brand is your vibe. Don’t try to be someone else—lean into who you are.”“When clients meet with me, they already feel like they know me, thanks to social media.”
    Guest Bio

    Natalie Lennon is the founder of Two Sides Accounting and Two Sides Academy, where she mentors accountants to embrace authenticity, challenge traditional norms, and build the firms of their dreams. With over 20 years of experience, Natalie combines technical expertise with modern marketing strategies to help clients work smarter, not harder. She’s also a TikTok sensation with 22,000 followers, known for her approachable and fun approach to accounting.


    Connect with Natalie:

    TikTok/Instagram: @NatLenoLinkedIn: Natalie Lennon

    Tune in to Statement Brand with Chad Barnier for more inspiring conversations that empower accountants to grow, thrive, and embrace the future of the profession!


    Hosted on Acast. See acast.com/privacy for more information.

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  • Statement Brand - Why every accountant needs a podcast and purpose

    Statement Brand - Why every accountant needs a podcast and purpose

    · The Firm

    Episode Summary

    In this episode, Jason Robinson, Director of Future Advisory and host of The Numbers Game Podcast, shares invaluable insights on personal branding, niching, leveraging customer feedback, and using Net Promoter Scores (NPS) to transform accounting firms. Jason reflects on his journey in the accounting space, his work with Xero and CPA Australia, and his thoughts on the evolving role of accountants as trusted advisors. Tune in to learn how to elevate your firm’s performance and create lasting client relationships in a competitive industry.

    Key Takeaways

    ✅ Personal Branding as an Accountant

    Jason emphasizes the power of personal branding, encouraging accountants to showcase their expertise and passion through content, presentations, and community engagement.

    ✅ Niching for Success

    Specialising in a specific industry or client type allows firms to speak directly to their audience’s needs, creating stronger connections and driving growth.

    ✅ Leveraging NPS for Improvement

    Net Promoter Scores are more than metrics—they’re tools for identifying strengths, weaknesses, and growth opportunities by listening to client feedback.

    ✅ Dealing with Negative Feedback

    Jason reframes criticism as a gift, urging firms to detach ego from feedback and use it as a tool for continuous improvement.

    ✅ Consistency in Content Creation

    From podcasts to blogs, Jason underscores the importance of regular, quality content to build raving fans and establish thought leadership.

    Notable Quotes“Feedback is a gift. Even tough critiques offer the chance to get better.”“If you’re going to build your personal brand, you need to know your purpose and be willing to put in the work.”“Niching makes marketing easy. When clients feel you understand their pain points, they’re more likely to trust you.”“The more we uplift each other as accountants, the more we can elevate the entire industry.”Guest Bio

    Jason Robinson is the Director of Future Advisory, a progressive accounting firm specialising in helping businesses thrive through expert advisory and financial services. He is also the co-host of The Numbers Game Podcast, where he shares practical insights for business owners and professionals. With over six years on Xero’s Partner Advisory Council and recent election as Chair of CPA Australia’s Public Practice Committee, Jason is a recognised leader in the accounting industry. His passion for innovation, client success, and uplifting the profession shines through in everything he does.



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  • Statement Brand - Stop Faking It: How Authenticity Builds the Strongest Personal Brands

    Statement Brand - Stop Faking It: How Authenticity Builds the Strongest Personal Brands

    · The Firm

    Episode Summary

    In this episode of Statement Brand, Andrew Van De Beek and Chad Barnier delve into the power of authenticity in personal branding. They discuss how staying true to oneself is key to building a brand that resonates deeply with others, emphasising that personal branding should prioritise value and human connection rather than trends. Sharing personal stories, Andrew and Chad highlight the importance of "thought contribution" over "thought leadership," explaining how intentionality, feedback, and staying aligned with your values create sustainable success. They also touch on measuring the ROI of personal branding efforts and leveraging different platforms for maximum impact.


    Key Takeaways

    Embrace Authenticity: Personal branding starts with being true to yourself and your values, rather than following industry trends or trying to fit a mold.Value Over Self-Promotion: Focus on contributing meaningful insights rather than positioning yourself as a "thought leader."Seek Honest Feedback: Understanding how others perceive you—through feedback from friends, family, and colleagues—can enhance your brand's authenticity.Intentionality and Consistency: Show up consistently with intention to build a lasting brand that delivers real impact.Measure and Adapt: Keep track of the ROI of personal branding efforts to understand what resonates and adapt accordingly.Platform Strategy: Tailor your approach to each platform, including social media, podcasts, and in-person events, to maximise engagement.

    Notable Quotes

    "Just be yourself; everyone else is taken.""Don’t try to be everything for everyone. Be everything for someone.""Authenticity isn’t about being divisive; it’s about being decisive in what you stand for.""Rising tide lifts all boats.""I’d like to use these words as I give you permission to hold me accountable to the actions that I’m trying to achieve."

    Guest Bio

    Andrew Van De Beek FCA is the founder and director of Illumin8, an innovative accounting firm that focuses on purpose-driven work and authentic client relationships. Known for his forward-thinking approach to accounting, Andrew champions personal branding and encourages professionals to stay true to their unique identities. A sought-after speaker and thought leader in the accounting industry, he advocates for a human-centered, relationship-based approach to business and client service.


    Website: https://thefirm.media/podcast-episode/stop-faking-it-how-authenticity-builds-the-strongest-personal-brands/


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  • Statement Brand: Secrets to Winning Clients Without Selling, Tyler Caskey’s Game-Changing Approach

    Statement Brand: Secrets to Winning Clients Without Selling, Tyler Caskey’s Game-Changing Approach

    · The Firm

    Episode Summary

    In this episode of Statement Brand, Tyler Caskey, partner at The Bean Counters, shares his unique approach to personal branding and winning clients by leading with value instead of pushing sales. Tyler reveals how he uses LinkedIn to connect with potential clients, focusing on solving their problems and offering free advice to build trust and credibility. He also discusses how he empowers his team to develop their own personal brands, providing them with the freedom to engage authentically on social media while maintaining professionalism. Tyler and Chad Barnier dive into practical strategies for time management, prioritising client needs, and tailoring content across different social platforms to engage effectively.


    Key Takeaways

    Lead with Value: Focusing on helping clients solve problems, rather than selling, builds strong relationships and can lead to high-value work.Empower Your Team: Encourage team members to build their personal brands, giving them the freedom to engage authentically with guidelines for professionalism.Social Media Strategy: Establish credibility on platforms like LinkedIn by sharing value-driven content that resonates with clients.Adapt for Different Styles: Introverts and extroverts can each succeed on social media by playing to their strengths in connecting with clients.Prioritise Effectively: Structure your day around meetings and tasks that align with your goals, balancing existing client needs with new opportunities.

    Notable Quotes

    "The job is not to sell. The job is to solve without selfish intent. If it turns into money, awesome. If it doesn’t, just help them for free.""It’s not the Tyler show. It’s about the team.""Introverts focus on niche topics, while extroverts tend to repost anything they see.""Learn to listen with the same passion that you have in the need to be heard.""Our goal in every meeting is to listen first."

    Guest Bio

    Tyler Caskey is a partner at The Bean Counters, where he prioritises building strong client relationships and empowering his team. Known for his authentic approach to personal branding, Tyler leverages LinkedIn and other social media platforms to connect with clients and establish credibility in the accounting world. Passionate about team growth, Tyler encourages his staff to build their own brands while providing a supportive framework for success.


    Website: https://thefirm.media/podcast-episode/secrets-to-winning-clients-without-selling-tyler-caskeys-game-changing-approach/


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  • M&A Diaries: Freddie Bellhouse on Why Accountancy is the New Hotspot for Private Equity

    M&A Diaries: Freddie Bellhouse on Why Accountancy is the New Hotspot for Private Equity

    · The Firm

    Episode Summary

    In this episode, Freddie Bellhouse, co-founder of Ford House, shares his journey from law to investment, delving into why the accountancy sector is a prime target for private equity. He discusses the recurring revenue appeal, lessons from past roll-ups, and the importance of alignment and integration in acquisitions. Freddie and James Gosling also explore how AI and technology are shaping the future of accounting and why dedicated management teams and cultural fit are essential for driving business growth in this evolving landscape.


    Guest Bio

    Freddie Bellhouse is the co-founder of Ford House, an investment firm specialising in acquiring and growing small to mid-sized businesses, with a keen focus on the accountancy sector. Originally trained as a lawyer, Freddie transitioned into private equity, bringing a unique perspective on the potential for growth within professional services. Known for his strategic insights, Freddie advocates for the importance of cultural alignment, effective management, and technology integration in successful mergers and acquisitions. His experience spans across various industries, but he’s especially passionate about leveraging AI and smart management to drive productivity and value in accounting firms.


    Key Takeaways

    Accountancy’s Appeal to Private Equity: The sector’s recurring revenue model makes it attractive for investors looking for stable, predictable returns.Importance of Cultural Alignment: Acquisitions succeed when there’s alignment, particularly in people-based businesses like accounting.Integration and Management: Smooth integration and strong, hands-on management are crucial for long-term success in mergers and acquisitions.AI’s Emerging Role: Although still in early stages, AI has significant potential to improve productivity and efficiency in accountancy.Lessons from Past Roll-Ups: Challenges in past roll-ups, like key man risk and cash flow issues, offer valuable insights for future acquisitions.Consolidation Trends: The accounting sector is consolidating, creating opportunities for larger firms with more advanced tech capabilities.Investment Strategy: Long-term planning and strong management are keys to unlocking value in acquired businesses.

    Notable Quotes

    "The accountancy sector is a goldmine for private equity—predictable revenue and growth potential make it irresistible.""Cultural alignment isn’t just nice to have; it’s essential in people businesses if you want real, long-term success.""AI in accounting is still in its infancy, but the potential for efficiency gains is tremendous.""Lessons from past roll-ups show us the importance of cash flow management and reducing reliance on key individuals.""Consolidation is reshaping the accounting landscape, opening doors for firms willing to adapt and integrate technology."

    Website: https://thefirm.media/podcast-episode/why-accountancy-is-the-new-hotspot-for-private-equity/ï»ż


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  • Statement Brand - Breaking barriers, building trust & authenticity with Shaye Thyer

    Statement Brand - Breaking barriers, building trust & authenticity with Shaye Thyer

    · The Firm

    Episode Summary

    In this episode, Shaye Thyer, CEO and founder of Pallas, shares her journey of building a financial consultancy for women, emphasising the importance of impact and authenticity in business. She explores the challenges women face with money and funding, personal branding, and public speaking. Shaye and Chad also discuss the power of vulnerability in leadership, strategies for engaging with audiences through storytelling, and creating psychological safety in the workplace.


    Key Discussion Points

    Building a financial consultancy for women and navigating unique funding challengesThe importance of impact-driven work, especially for younger generationsOvercoming limiting beliefs and building confidence in personal brandingLeveraging speaking engagements to connect meaningfully with audiencesUsing vulnerability to foster trust and authenticity in leadershipCreating psychological safety to empower teams and encourage open communicationRepurposing content effectively and engaging authentically with audiences

    Guest Bio

    Shaye Thyer is the CEO and founder of Pallas, a financial consultancy dedicated to empowering women in business. Known for her authentic approach and impact-driven mission, Shaye helps women navigate the financial landscape, overcome limiting beliefs, and build strong personal brands. Through her leadership, Shaye promotes vulnerability, psychological safety, and authentic connection in the workplace.


    Actionable Takeaways

    Focus on impact and authenticity to build a brand that resonates.Tackle limiting beliefs and embrace self-promotion for visibility and growth.Create psychological safety to foster trust and open communication in teams.Use personal stories and vulnerability to engage audiences and build trust.Repurpose content across platforms to increase reach and save time.Practise consistency and authenticity in personal branding for long-term success.Engage with audiences directly to refine messaging and connect more deeply.

    Website: https://thefirm.media/podcast-episode/breaking-barriers-building-trust-authenticity/


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  • Statement Brand - Gen Z Marketing - How Grace Hardy grew her firm on Linkedin, Instagram & Tiktok

    Statement Brand - Gen Z Marketing - How Grace Hardy grew her firm on Linkedin, Instagram & Tiktok

    · The Firm

    Episode Summary

    Grace Hardy shares her journey of building a personal brand as an accountant using TikTok, Instagram, and LinkedIn. She emphasises the importance of authenticity, providing value, and engaging her audience with a mix of content types, from talking head videos to short informational pieces. Grace discusses balancing personal and professional content, planning and scheduling her posts, and the significant impact her social media presence has had on her firm—leading to speaking engagements and collaborations with organisations like the Department of Education.


    Key Discussion Points

    Building an authentic personal brand on social mediaTypes of content that resonate: talking head videos, slideshows, and informational postsPlanning and scheduling content for consistencyBalancing personal and professional aspects in brandingUsing trending topics and personalised content to connect with the audienceCollaborating with other creators and establishing credibility through fact-checkingHow Grace's podcast allows her to connect with and share the journeys of young business owners

    Guest Bio

    Grace Hardy is an accountant and social media influencer known for her authentic and engaging approach to personal branding. Through platforms like TikTok, Instagram, and LinkedIn, she connects with her audience and promotes her firm by creating valuable content that’s relatable and trustworthy. Her innovative use of social media has opened doors to speaking engagements and collaborations, and she continues to inspire others in the accounting industry to embrace personal branding.


    Actionable Takeaways

    Embrace authenticity and provide value to build trust and engage your audience.Leverage client questions and real-world insights as content ideas that resonate with your target audience.Balance personal and professional content to maintain relatability without oversharing.Schedule and plan content to maintain consistency, making it easier to reach a broader audience.Collaborate with others and establish credibility, especially in the accounting field, through fact-checking.Use podcasts or similar platforms to connect with others, share inspiring stories, and expand your reach.

    Website: https://thefirm.media/podcast-episode/seeing-the-payoff-of-personal-branding/


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  • Statement Brand - How Rachel Harris Disrupted Accounting with Personal Branding

    Statement Brand - How Rachel Harris Disrupted Accounting with Personal Branding

    · The Firm

    Episode Summary

    Rachel Harris, founder of Accountant She and Strive X, discusses her journey as a disruptor in the accounting industry and the importance of personal branding. She shares insights on using memes as a content strategy, adapting content for different social media platforms, and the value of authenticity. Rachel also emphasizes the significance of core values in her firm and the power of failing fast and learning from it.


    Rachel shares her top tips for accountants starting their personal brand, emphasizing the importance of clarity on who you're talking to and leveraging the questions you receive from clients as content ideas. She also discusses the balance between high production value and relatable content, and the importance of changing up your content to prevent scrolling fatigue. Rachel highlights the need for authenticity and delivering on your promises as an employer to attract and retain talent. She also mentions her marketing course for accountants and the success of her personal brand in attracting clients and employees.


    Key Discussion Points

    Personal branding is crucial for accountants to stand out and connect with their target audience.Memes can be an effective content strategy for engaging and sharing relatable content.Different social media platforms require different content strategies and tones of voice.Adhering to core values and setting boundaries with clients is essential for a successful practice.Failing fast and learning from failures is key to understanding and adapting to social media algorithms. Have explicit clarity on who you are talking to and tailor your content to that specific audience.

    Guest Bio

    Rachel Harris is the founder of Accountant She and Strive X, known for her innovative approach to personal branding in the accounting industry. Passionate about empowering accountants to connect authentically, she uses social media, memes, and engaging content strategies to build strong client relationships. Rachel is a sought-after speaker and mentor, inspiring professionals to embrace authenticity, establish their brand, and thrive in a competitive field.


    Actionable Takeaways

    Personal branding is crucial for accountants to stand out and connect with their target audience.Memes can be an effective content strategy for engaging and sharing relatable content.Different social media platforms require different content strategies and tones of voice.Adhering to core values and setting boundaries with clients is essential for a successful practice.Failing fast and learning from failures is key to understanding and adapting to social media algorithms. Have explicit clarity on who you are talking to and tailor your content to that specific audience.

    Notable Quotes

    Memes are the best way to bring relatability and shareability to accounting content.""LinkedIn is not my happy place. It's not where my target audience of celebrities and influencers are.""I had a mortgage to pay and couldn't attend in-person networking events, so I turned to Instagram.""Have explicit clarity on who you are talking to."

    Website: https://thefirm.media/podcast-episode/kpid-to-fail/


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  • Statement Brand - The Power Of Showing Up with Sarah Lawrance

    Statement Brand - The Power Of Showing Up with Sarah Lawrance

    · The Firm

    Sarah Lawrence, founder and CEO of Hot Toast, discusses her journey in working with small to medium businesses in the creative and fast growth tech spaces. She emphasizes the importance of building relationships and adding value to clients. Sarah shares her approach to personal branding, which involves being the expert in her field, attending industry events, and collaborating with others. She also highlights the significance of awards in her career and the snowball effect they have had on her success.


    Sarah encourages others to overcome imposter syndrome and put themselves out there to make meaningful connections and opportunities. In this conversation, Sarah discusses the importance of personal branding and thought leadership for accountants. She emphasizes the value of building relationships, making genuine connections, and providing value to others.


    Sarah shares strategies for establishing a personal brand, including attending events, speaking on panels, and creating content. She also highlights the benefits of networking and learning from experienced professionals in the industry. Sarah encourages accountants to prioritize personal branding as a way to differentiate themselves and attract the right clients. She also discusses the challenges of time management and the importance of delegation in scaling a business.


    Takeaways

    Building relationships and adding value are key in working with clientsAttending industry events and collaborating with others can help establish personal brandingAwards can have a significant impact on career growth and recognitionOvercoming imposter syndrome and putting oneself out there can lead to meaningful connections and opportunities Personal branding and thought leadership are essential for accountants to differentiate themselves and attract the right clients.

    Website: https://thefirm.media/podcast-episode/impact-of-awards-on-career-growth/


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  • M&A Diaries - The impact of private equity on growth

    M&A Diaries - The impact of private equity on growth

    · The Firm

    Episode Summary

    In this episode, James Gosling hosts a discussion with Scott Heath, CEO of DJH, about the evolving landscape of accountancy and the transformative role of private equity. Scott shares insights from his journey, detailing how DJH scaled from a regional practice to a top industry player through strategic growth, talent investment, and private equity backing. The conversation covers the challenges of maintaining firm culture during rapid expansion, the importance of technology investment, and the benefits of aligning with a private equity partner. With a focus on long-term planning and governance, this episode provides valuable takeaways for accounting firms considering growth options in today’s competitive market.


    Key Discussion Points

    Private Equity’s Role in Accountancy Growth: How private equity has enabled DJH to scale operations, expand service lines, and enhance governance.Maintaining Company Culture During Rapid Growth: Scott shares strategies for preserving firm culture and keeping employees engaged as the firm expands.Importance of Technology and AI: Investment in AI and other technologies to improve client service and operational efficiency.Talent Retention and Incentives: DJH’s approach to nurturing future leaders, building a strong talent pipeline, and creating growth opportunities for team members.Long-Term Strategy vs. Short-Term Gains: Balancing growth with sustainable practices that benefit clients, employees, and partners.

    Guest Bio

    Scott Heath: As CEO of DJH, Scott has led the firm through significant growth, leveraging private equity to create a scalable and tech-enabled accountancy practice that attracts top talent and provides high-quality service.

    Actionable Takeaways

    Cultural Alignment with Investors: Choosing the right private equity partner is crucial for long-term success and maintaining firm values.Invest in Technology Early: With AI and tech developments reshaping the industry, proactive investment can help future-proof operations and enhance client relationships.Focus on People Development: Robust training and mentorship programs are essential for talent retention and growth, particularly in a competitive market.

    Notable Quotes

    “Private equity is playing its role in transforming the industry.” â€œMaintaining company culture during rapid growth requires structure and investment in people.” â€œAI is going to help free up our time, so we can focus on what really matters—client relationships.”

    Website: https://thefirm.media/podcast-episode/the-impact-of-private-equity-on-growth/


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  • M&A Diaries - Succession Planning and Talent Development

    M&A Diaries - Succession Planning and Talent Development

    · The Firm

    Episode Summary

    In this episode, James Gosling hosts a conversation with Pippa Miller-Hawkes and Allan Wilson, who share their insights into the challenges and strategies around succession planning in the accounting industry. They discuss the importance of nurturing the next generation of leaders, adapting to post-COVID culture shifts, and the role of employee ownership in modern firms. With examples from their own practices, they explore how to incentivise talent, foster a supportive culture, and manage career progression to ensure long-term business growth and stability.


    Key Discussion Points

    Succession Planning and Talent Development: How Pippa and Allan approach succession planning and cultivate young talent within their firms.Shifting Workplace Culture Post-COVID: The impact of COVID-19 on firm culture, highlighting the need for flexibility and agile working environments.Exploring Employee Ownership Trusts (EOTs): Perspectives on EOTs as a model for engagement and succession, and whether they suit the accounting industry.Incentivising Emerging Leaders: Methods for motivating young professionals, from mentorship to equity involvement.Client Feedback and Leadership Development: Innovative practices for assessing potential leaders by involving clients in the evaluation process.

    Guest Bios

    Pippa Miller-Hawkes: A director at BSN, Pippa emphasises the importance of open communication and empowering young talent to take ownership of their roles.Allan Wilson: Managing director of Wilson Partners, Allan shares strategies for talent retention, leadership development, and fostering a collaborative workplace culture.

    Actionable Takeaways

    Prioritise Open Communication: Transparent conversations about roles and career goals help align team aspirations with business objectives.Create a Balanced Incentive Structure: Encourage long-term growth with flexible incentives, focusing on salary progression rather than short-term bonuses.Involve Clients in Leadership Evaluation: Client feedback can provide valuable insights into emerging leaders and their readiness for equity or ownership roles.

    Notable Quotes

    “People want flexibility and agile working; COVID changed quite a lot of the culture.”“Having some ‘skin in the game’ is crucial for equity ownership and commitment.” â€œTrust, communication, and empowerment—these are the cornerstones of retaining top talent.” 

    Website: https://thefirm.media/podcast-episode/succession-planning-and-talent-development/


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  • M&A Diaries - The step by step process leading up to a transaction

    M&A Diaries - The step by step process leading up to a transaction

    · The Firm

    Episode Summary

    In this episode, James Gosling interviews Jonathon Dickens about the intricate process of acquisitions in the M&A space. They walk through each step, from the initial introductory meeting, where trust is built, to the negotiation of the offer and drafting of heads of terms. Jonathon provides insights on sharing financial and non-financial information, performing legal and financial due diligence, and managing the challenges that come with acquisitions. They also discuss the importance of clear communication, realistic expectations, and the readiness of both buyers and sellers to navigate this time-intensive process successfully.


    Key Takeaways

    Introductory Meeting: Establishing rapport and building trust between buyer and seller from the outset is essential.Transparent Information Sharing: Financial and non-financial data must be shared to facilitate thorough due diligence.Negotiation of Terms: Defining non-negotiables early on helps avoid complications later in the process.Heads of Terms: This non-binding document outlines the agreement and sets the foundation for legal discussions.Due Diligence: Conducting legal and financial due diligence is vital to mitigate risks and ensure a seamless transition.Preparation and Realistic Expectations: Buyers and sellers must prepare thoroughly, setting realistic expectations and managing the emotional aspects of the acquisition.Importance of Staff and Uniformity: Meeting with key staff and aligning them with the acquisition goals is important for a cohesive transition.Time Management: The acquisition process is time-consuming and requires careful planning and consistent management to avoid burnout.

    Notable Quotes

    "Get your non-negotiables on the table from the start as a buyer.""Heads of terms are not legally binding, but they establish the agreement and exclusivity between the buyer and the seller.""If the business performance goes downhill during the process, it might be a conversation to come back to the table.""Start pulling that information together, start new processes to start collating data.""Natural wastage within client banks is always there."

    Guest Bio

    Jonathon Dickens is an experienced M&A advisor with a strong background in acquisitions within the accounting industry. Known for his attention to detail and commitment to building trust in the acquisition process, Jonathon guides clients through each step of the journey, from initial meetings and negotiations to due diligence and staff integration. His expertise in navigating the complexities of M&A, coupled with his strategic approach, makes him a respected figure in the field.


    Website: https://thefirm.media/podcast-episode/the-acquisition-process/


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  • M&A Diaries - Successfully Integrating Acquired Firms

    M&A Diaries - Successfully Integrating Acquired Firms

    · The Firm

    Episode Summary

    In this episode, John Holliday, owner of Pocknolls, joins James Gosling to discuss the intricacies of post-completion integration in mergers and acquisitions within the accounting industry. They explore key factors for successful integration, including team cohesion, branding, client retention, and cultural alignment. John shares lessons from past acquisitions and emphasises the importance of gradual implementation of new systems and processes. The conversation also touches on strategies for retaining clients and aligning partner interests to ensure a smooth transition and sustained growth.


    Key Discussion Points

    The Importance of Cultural Alignment: John emphasises the need for shared values and open communication to ensure smooth team integration.Client Retention and Relationship Management: Retaining clients through transparent communication and continuity of service is essential for post-acquisition success.Strategic Branding Decisions: Insights on when and how to implement rebranding, balancing client familiarity with the acquiring firm’s identity.Gradual System Integration: Best practices for implementing new systems without overwhelming the acquired team or disrupting client service.Aligning Partner Goals for a Smooth Transition: How shared goals and mutual respect among partners can make integration less challenging.

    Guest Bio

    John Holliday: As the owner of Pocknolls, John has successfully navigated multiple acquisitions, bringing a wealth of knowledge on effective post-completion strategies and the importance of team integration.

    Actionable Takeaways

    Prioritise Cultural Compatibility: Ensure that merging teams have aligned values and work styles to facilitate a collaborative environment.Phased System Integration: Gradual changes can help the acquired team adapt while maintaining consistent service quality.Meet Clients Early: Personal introductions from familiar team members build trust and reduce client churn during transitions.

    Notable Quotes

    “Post-completion integration is often overlooked, but it’s crucial for making the acquisition a real success.”“Retaining clients is about service continuity—clients care more about results than firm names.”“You have to trust and get along with your partners; without that, the deal won’t work.”

    Website: https://thefirm.media/podcast-episode/post-completion-integration/


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  • M&A Diaries - UK vs. USA - How does the M&A landscape change?

    M&A Diaries - UK vs. USA - How does the M&A landscape change?

    · The Firm

    Episode Summary

    In this episode, Allan Koltin and James Gosling dive into the evolving M&A landscape within the accounting profession, examining trends in the US and UK. They discuss the significant influence of private equity, the challenges of succession planning, and the intensifying war for talent. The conversation also covers the role of technology in streamlining compliance tasks, the potential for firms going public, and the importance of global partnerships. Allan and James provide insights into the changing dynamics of ownership models and the importance of aligning values in mergers and acquisitions.


    Key Discussion Points

    Private Equity’s Impact on the M&A Landscape: Allan and James explore how private equity is transforming accounting, creating opportunities for scalability and profitability.Succession Planning and Talent Challenges: Discussion on the difficulties of succession planning and the increased competition for top talent in the industry.The Role of Technology: How advancements in technology are reshaping the profession, from automating compliance to enabling higher-value advisory services.Exploring New Ownership Models: Potential shifts towards public ownership and the various partnership models available to accounting firms.Opportunities for Global Collaboration: Insights on cross-border partnerships and acquisitions as firms consider expanding their reach internationally.

    Guest Highlights

    Allan Koltin: A well-respected consultant to top accounting firms, Allan provides strategic advice on growth, M&A, and partner compensation, drawing on his extensive experience in the industry.

    Actionable Takeaways

    Evaluate the Role of Private Equity: Consider how private equity investment can support scalability, talent retention, and technological advancements within your firm.Plan Succession Early: Succession planning is essential for sustainability; look beyond accounting skills to find leaders with business management acumen.Embrace Technology for Efficiency: Automation frees up time for advisory services, making it crucial to integrate technology that enhances productivity and client value.

    Notable Quotes

    “Private equity recognised a grossly undervalued asset in accounting.” â€œWhat got us to the dance won’t keep us at the dance. Technology and transformation are essential.”“The war for talent is real, and retaining young talent requires offering them a share in future growth.”

    Website: https://thefirm.media/podcast-episode/transforming-ma-market-in-accounting/


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  • M&A Diaries - Market dynamics and opportunities for independent firms

    M&A Diaries - Market dynamics and opportunities for independent firms

    · The Firm

    Episode Summary

    In this episode, Nikki and Nigel Adams of Ad Valorem join James to discuss the evolving landscape of acquisitions in the accounting industry. They delve into the impact of private equity, the importance of cultural alignment in mergers, and the challenges and opportunities for independent firms amidst increasing regulatory pressures and technological advancements. The conversation highlights the critical factors for successful talent acquisition and retention, the value of disruptive innovation, and strategic approaches to growth in a competitive market.


    Key Discussion Points

    The Influence of Private Equity on Industry Disruption: How private equity is driving scalability and profitability in the accounting space, and its implications for smaller firms.Challenges for Independent Firms: Smaller firms face hurdles with talent acquisition, pricing, and regulatory compliance amidst industry consolidation.Cultural Alignment in M&A: The need for cultural compatibility and shared values for successful mergers, especially within independent firms.Attracting and Retaining Talent: Insights on creating a collaborative and engaging work environment to retain top talent.Strategic Growth and Acquisitions: Tips on how independent firms can leverage acquisition opportunities, focusing on scalable technology and cloud solutions to remain competitive.

    Guest Bios

    Nikki Adams: Co-founder of Ad Valorem, an independent accounting firm, Nikki shares her expertise in fostering team cohesion and strategic growth within a rapidly evolving industry.Nigel Adams: As a long-standing industry leader, Nigel emphasises the importance of adaptability, innovation, and clear business strategies for long-term success.

    Actionable Takeaways

    Prioritise Cultural Fit in M&A Deals: Cultural alignment is essential for the success of mergers, ensuring smoother transitions and stronger team morale.Embrace Technology for Scalability: Cloud practices and tech innovation can streamline operations and open new opportunities for growth.Develop a Clear Talent Retention Strategy: Create an exciting, purpose-driven work environment to attract and retain the right talent.

    Notable Quotes

    “Private equity has certainly polarised the need for scalability and profitability in our industry.”“You need to be clear on why you’re acquiring and have a strategy beyond ‘we feel we should.’”“In the end, it’s all about the people. If you have the right people, everything else will follow.”

    Website: https://thefirm.media/podcast-episode/market-dynamics-and-acquisition-opportunities/


    Hosted on Acast. See acast.com/privacy for more information.