Episodes
-
Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff
Find our guests online!
Mr. Subaru | YouTube | TikTok
Check Engine Chuck | YouTube | TikTokBrandon Sloan/Performance Transmissions LLC | YouTube | TikTok
Mr. Subaru, Check Engine Chuck, and Brandon Sloan join Jeff again this week. Mr. Subaru highlights the complexities of assisting DIYers, emphasizing the limitations of remote diagnostics. Brandon Sloan discusses the ongoing challenges of mentorship and apprenticeship, sharing personal experiences with both successful and problematic trainees. Check Engine Chuck addresses the need for higher labor rates to attract and retain skilled technicians, stressing the importance of transparent communication with consumers.
00:00 Check manuals and data first for troubleshooting.
05:46 Used to have patience for teaching comments.
09:21 Discussed GM vehicle basics; lacked foundational knowledge.
10:14 Update the PCV valve and software to fix the issue.
14:22 Frustration with customer's dismissive attitude towards repairs.
18:57 Understanding repair costs through detailed explanations.
22:05 Answered $5 TikTok follower's Camaro question.
25:24 Knowledge empowers consumers and enhances understanding and trust.
27:20 Amateur guesses are ineffective; scan codes for diagnosis.
31:53 Employee left due to denied raise request.
33:48 A tech claims don't match actual skills.
37:21 Industry struggles to nurture next-generation technicians.
41:39 The industry indirectly caused my father's death.
45:30 Mentorship ensures continuity and respect for emerging generations.
48:30 Industry must change to effectively retain youth.
51:17 Excited about meaningful conversation and potential influence.
Follow/Subscribe to the show on social media!
TikTok - https://www.tiktok.com/@jeffcompton7
YouTube - https://www.youtube.com/@TheJadedMechanic
Facebook - https://www.facebook.com/profile.php?id=100091347564232 -
Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff
Find our guests online!
Mr. Subaru | YouTube | TikTok
Check Engine Chuck | YouTube | TikTokBrandon Sloan/Performance Transmissions LLC | YouTube | TikTok
Mr. Subaru, Check Engine Chuck, and Brandon Sloan join Jeff Compton to discuss key issues in the automotive industry. Mr. Subaru emphasizes the importance of professionalism in repairs, highlighting dangerous practices with power steering components in a Subaru. Jeff criticizes the spread of misinformation by automotive influencers, stressing the need for mechanics to correct false content. Brandon underscores the necessity of diagnosing the root causes of transmission failures instead of simply replacing parts.00:00 Discussing personal experiences in the diagnostic programming industry.
05:08 TikTok's significant growth requires gradual commitment.
09:46 Blocking negativity to focus on moving forward.
12:35 Dislike for term "stealership" and DIY segment.
13:50 Observing comment dynamics and algorithm tactics change.
19:33 Accountability is important; don't cut corners in work.
20:29 Act professionally to change negative perceptions.
25:06 Discussing crankshaft issues in deuce trucks.
28:13 The Girlfriend's dad worried about the discontinued truck.
32:15 Nissan seal is available; it is a limited, military-use engine.
34:18 Different transmission hardware; lip seal frustrates.
38:38 Trying to help but receiving criticism instead.
42:25 Helping DIYers; appreciating, and supporting consumers, and technicians.
43:15 Impressive, detailed content on automatic transmissions.
47:39 You impress mechanics; underestimated expertise is crucial.
Follow/Subscribe to the show on social media!
TikTok - https://www.tiktok.com/@jeffcompton7
YouTube - https://www.youtube.com/@TheJadedMechanic
Facebook - https://www.facebook.com/profile.php?id=100091347564232 -
Episodes manquant?
-
Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff
Find The Institute for Automotive Business Excellence
Jimmy Lea and Mark Sewell are from the Institute for Automotive Business Excellence. Mark emphasizes the importance of setting clear expectations with customers to prevent dissatisfaction and reduce advisors' stress. The discussion further highlights the significance of maintaining personal relationships in customer service rather than relying solely on technology.00:00 Career journey from demos to coaching and training.
06:34 Successful salesman became corporate trainer, teaching fundamentals.
13:46 Trying to reduce costs, can't understand why.
17:26 Technical team ensures tire specifications aren't modified.
24:30 Technician advocates for durable, cost-effective car repairs.
28:25 People enjoy activities without understanding mechanics.
35:19 Production incentives fail due to inadequate solutions.
41:25 Decide between fixing the car long-term or short-term.
43:32 Lack of empathy due to no prior consultation.
48:41 Industry grind deters shop owners' children's involvement.
52:12 Set code allows advisors and technicians autonomy.
01:02:11 Ensure everyone is clear about the next steps.
01:02:42 Avoid waiting; review and confirm process details.
01:08:32 Engagement requires active communication, not passive waiting.
01:15:14 Jimmy helps with objection-handling techniques.
01:19:07 Comment, share, and download podcast weekly, thanks.
Follow/Subscribe to the show on social media!
TikTok - https://www.tiktok.com/@jeffcompton7
YouTube - https://www.youtube.com/@TheJadedMechanic
Facebook - https://www.facebook.com/profile.php?id=100091347564232 -
Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff
Hear more from Michael Doherty by listening to AutoFix AdvisorCast here!
Jeff Compton is joined by Michael Doherty, a seasoned service advisor eager to share his experiences through his new podcast AutoFix AdvisorCast. Michael details his journey in the industry, highlighting the indispensable role of mentorship in shaping his career. The discussion underscores the importance of efficient communication between service advisors and technicians to ensure smooth workflow and high job satisfaction. Michael also emphasizes the value of creating a welcoming atmosphere for clients, which fosters trust and enhances customer relationships.
00:00 Lack of self-confidence from poor shop treatment.
07:22 Ensure key players are prioritized to retain talent.
11:04 Building shop culture and communication; no discounts.
20:38 Technicians prefer stable pay over uncertain bonuses.
24:27 Service manager asked; took role; received mentorship.
28:23 Technicians choose roles; advisors influence their choices.
36:23 Techs need better support to meet expectations.
38:19 Identify marketing sources, then address past bad experiences.
47:59 Qualify clients to streamline vehicle diagnostics efficiently.
53:35 Ask questions to determine the cause of car issues.
56:20 Clear for state inspection; transparency, and time management critical.
01:02:40 Revitalizing industry, helping service advisors find connections.
01:06:59 Learning to transition, value, and sell oneself.
01:10:11 Learn from mistakes; suggest improvements confidently to management.Follow/Subscribe to the show on social media!
TikTok - https://www.tiktok.com/@jeffcompton7
YouTube - https://www.youtube.com/@TheJadedMechanic
Facebook - https://www.facebook.com/profile.php?id=100091347564232 -
Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff
In this episode, Jeff Compton is joined by Jimmy Purdy to dive into the world of toolbox efficiency and innovation. Jimmy shares his philosophy on using a compact toolbox from Harbor Freight to accomplish major projects like building a '68 C10, proving that minimal tools can yield maximum results with the right ingenuity. The duo also discusses the excitement and challenges of attending industry events like SEMA and AAPEX, offering helpful tips for making the most of these experiences.
Listen to more of Jimmy Purdy on the Gearbox Podcast here
00:00 Pulling over to confront doesn't end well.
07:00 Stressed but enjoyed SEMA swag and experiences.
10:48 Relatable show with an intriguing backstory intrigues.
19:14 Meeting product creators at SEMA feels starstruck.
21:30 Can't make everyone happy; business replication challenges.
30:32 Programmers innovate by overcoming part shortages creatively.
31:30 Understand the process; don't just seek solutions.
39:58 Discussing redneck style, In-N-Out, Chick-fil-A.
46:22 SEMA Fest: Exciting event but personally exhausting.
47:33 Unexpected discoveries happen when you engage deeper.
56:37 He's successfully monetizing his 3D printing hobby.
58:14 SEMA showcase displays newly developed tools.
01:03:41 Podcasts and events maintain passion and motivation.
01:12:05 Importance of face-to-face interactions despite frustrations.
01:15:37 Networking creates lasting connections through personal interactions.
01:23:38 Group message critical for organizing and meeting.
01:25:58 I watched the event, avoided whiskey, and was exhausted from travel.
01:31:12 Share, subscribe and join again next week.
Follow/Subscribe to the show on social media!
TikTok - https://www.tiktok.com/@jeffcompton7
YouTube - https://www.youtube.com/@TheJadedMechanic
Facebook - https://www.facebook.com/profile.php?id=100091347564232 -
Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff
Jeff Compton and Cody continue their discussion on the challenges Cody is facing, including managing the increasing demands of his business and the learning curve of working solo. Jeff shares insights from his experience about striking the right balance between pricing and delivering value, emphasizing the importance of effective customer communication
00:00 Provide for family, community, and customers.
07:19 Called to improve automotive service communication quality.
11:26 Old belt causes AC issues; needs tensioner change.
19:23 Shops should charge and inform about inspections.
25:28 Optimize efficiency to improve service and profits.
28:28 Customers advised against unnecessary early maintenance services.
36:20 Success isn't material, it's about helping others.
38:37 Fearless shop owner, self-belief, legacy, success.
45:02 Struggling to separate work from personal life.
50:44 It's okay to say no sometimes.
57:50 Initial business goals were impractical and unrealistic.
01:01:09 Avoid trades; industry perspectives change frequently.
01:05:36 Please share and auto-download the podcast weekly.
Follow/Subscribe to the show on social media!
TikTok - https://www.tiktok.com/@jeffcompton7
YouTube - https://www.youtube.com/@TheJadedMechanic
Facebook - https://www.facebook.com/profile.php?id=100091347564232 -
Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff
In this episode, Jeff Compton is joined by Cody Fallon, owner of a one-and-a-half bay mechanic shop in Newark, Ohio. Cody reflects on his journey from working at major companies to running his own business, sharing insights on the importance of organization and preventative maintenance. Jeff emphasizes the significance of continuous professional development and hands-on training, highlighting how these elements are crucial for success in the automotive repair industry.
00:00 Left for heavy equipment opportunity at another company.
05:16 Constant issues, limited support, and suggestions are often ignored.
08:47 Flexible work schedule; task-dependent start and end.
10:35 Good money, freedom nice, but not returning.
17:09 Preventative maintenance neglect leads to costly fixes.
19:05 Didn't get along with Kokosing's fleet manager.
24:08 Service information is essential for practical training success.
25:10 Hands-on learners prefer practical demonstrations over reading.
30:13 I accidentally discovered the podcast ASOG group on Facebook.
Follow/Subscribe to the show on social media!
TikTok - https://www.tiktok.com/@jeffcompton7
YouTube - https://www.youtube.com/@TheJadedMechanic
Facebook - https://www.facebook.com/profile.php?id=100091347564232 -
Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff
Angry Bob from TikTok joins Jeff Compton for part two of their discussion. Jeff emphasizes the challenges young workers face in the auto industry, highlighting the importance of proper supervision and training. Angry Bob delves into the issues surrounding customer expectations and the often undervalued services provided by mechanics. They also explore the financial and emotional struggles of transitioning from a shop to mobile work, offering valuable insights for those considering a new path in their auto repair careers.
00:00 TikTok enables faster interactions compared to Facebook.
06:14 Abused "customer is always right" policy.
08:22 It's about the customer's experience and transparency.
12:00 Fixing issues requires thorough checks and retainer.
14:35 Struggles to find a suitable shop location.
16:53 You can succeed with hustle and skill.
19:50 Struggling financially but optimistic about new opportunities.
24:55 Blueprints aren't perfectly followed; adjustments cause variability.
27:41 Understanding individual differences to avoid conflict.
31:13 Young people overloaded; oil change time misjudged.
33:31 Fix the broken business model and charge appropriately.
36:32 High school often wastes time; and lacks financial education.
42:36 No regret: different circumstances, lacked guidance, loved Lincoln Tech.
43:12 Stayed committed, valuable experience; still connected today.
48:25 Customer sees employee upset; bad experience results.
50:14 Reluctant to help prioritize personal gain first.
52:42 Leave unhappy jobs; don't return to the past.
56:06 Please share, comment, and auto-download podcast.Follow/Subscribe to the show on social media!
TikTok - https://www.tiktok.com/@jeffcompton7
YouTube - https://www.youtube.com/@TheJadedMechanic
Facebook - https://www.facebook.com/profile.php?id=100091347564232 -
Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff
Angry Bob from TikTok joins Jeff Compton to dive into the intricacies of modern automotive diagnostics. Jeff and Bob emphasize the importance of understanding basic electrical theory, sharing their experiences with hands-on testing methods that trump classroom instruction. Bob highlights the critical role of practical tools and knowledge, offering insight into how hands-on experience with functional cars can be more beneficial than traditional schooling.
00:00 Avoid unnecessary tests to prevent damage.
05:06 You can't always know others' reactions; frustrating.
06:52 Delivery impacts how advice is received.
10:32 I struggled with circuits and realized the simplicity of the series.
15:52 Prioritizing skill over income improved my work.
18:31 Doors must be approached differently for techs.
19:44 Experience fosters knowledge-sharing and competition among dealership technicians.
24:12 Struggling with job expectations and changing roles.
27:47 Discovered self-worth through adversity and TikTok creation.
29:03 Industry neglects mentorship due to thin profit margins.
35:00 Prefer working on cars at home, together.
36:10 Bought bad bulbs; taught him troubleshooting steps.
40:31 Neglected iconic car models irk nostalgic enthusiasts.
44:38 Used Chilton manuals for car repairs pre-internet.
46:33 Tune in next week; please like and share.Follow/Subscribe to the show on social media!
TikTok - https://www.tiktok.com/@jeffcompton7
YouTube - https://www.youtube.com/@TheJadedMechanic
Facebook - https://www.facebook.com/profile.php?id=100091347564232 -
Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff
In this episode, Jeff is joined by Brian Burris, an experienced technician from Promotive. Brian discusses the importance of transparency and specialization within automotive workshops. Jeff reflects on the disparities in diagnostic methods between dealership-trained and independent shop technicians.
00:00 Continuing industry conversation: Promotive's Brian, Jeff.
04:26 Time-limited service challenges technicians' efficiency perceptions.
08:04 Made myself indispensable despite flaws at work.
11:14 Diag was easier; now, it's software-dependent.
14:35 Not good at mechanical tasks like carburetors.
17:50 Best pay raise tactic: submit resignation notice.
19:24 A Young, skilled mechanic struggles with constructive criticism.
24:57 Seeking exit strategy, can't handle difficult customers.
27:23 Beth's car was deemed extremely unsafe initially.
29:27 Neglected car due to missed oil changes.
32:40 Tech retention suffers due to workload, and low incentives.
36:06 Trend of guaranteed 40-hour work weeks now.
41:02 Reevaluate the true necessity of hiring an A-tech.
43:20 Be honest; aligns perfectly with Promotive's support.
44:57 Quality varies; good luck finding ten millimeters.Follow/Subscribe to the show on social media!
TikTok - https://www.tiktok.com/@jeffcompton7
YouTube - https://www.youtube.com/@TheJadedMechanic
Facebook - https://www.facebook.com/profile.php?id=100091347564232 -
Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff
In this episode, Jeff Compton is joined by Kat Ayers and Brian Burris from Promotive. Kat emphasizes the importance of technicians bringing actual data to interviews to assess their productivity better. Brian discusses the significance of strong relationships between technicians and service advisors and how they impact job success and customer satisfaction. Additionally, Kat highlights the value of total compensation considerations beyond hourly wages, such as paid time off and growth opportunities.
00:00 Passion for automotive led to a lifelong career.
06:58 Not knowledgeable about my production numbers.
12:59 Flat rate uncommon in non-dealer environments here.
20:02 Relationships with service advisors impact job success.
23:26 Varied trust in advisors, technician pay disparity.
27:38 Document achievements quarterly; use them for reviews.
34:33 Focus on meaningful team collaboration and culture.
39:35 Consider total compensation, paid time off, and growth opportunities.
47:33 Curiosity changes the dynamic of constructive criticism.
51:07 Reluctance to share knowledge due to effort.
54:29 Technicians should negotiate benefits beyond hourly pay.
01:01:40 Career paths without wrench work; matching culture fit.Follow/Subscribe to the show on social media!
TikTok - https://www.tiktok.com/@jeffcompton7
YouTube - https://www.youtube.com/@TheJadedMechanic
Facebook - https://www.facebook.com/profile.php?id=100091347564232 -
Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff
Jeff Compton and Metal Man Online from TikTok (Spencer Ellis) delve into challenges that young technicians face in the automotive industry. Metal Man Online shares his frustrations with communication barriers and mistreatment at his previous job, highlighting the necessity for understanding and adaptation to workplace dynamics. They also stress the immense value of networking, ongoing learning, and staying relevant in the ever-changing technological landscape of auto repair.
00:00 Pay dispute led to job search for survival.
06:53 Considering mechanic training due to current constraints.
15:41 Inexperienced attempt to repair the damaged engine.
21:26 Engine warranty work and bolt specification issue.
22:20 Strict policy on engine parts; using Loctite.
30:55 The First anxiety attack at CarMax was overwhelming.
35:45 Loss of trust in business due to inconsistency.
39:15 Technician pledges no attacks but calls out injustice.
45:41 Customers' opinions vary, and integrity and transparency are valued.
52:54 Pride in work, seeking to help others.
56:28 Frustration at work leads to incomplete payment.
59:11 Business owners need to stay involved actively.
01:06:09 Attending roadkill zip tie drags in Tucson.Follow/Subscribe to the show on social media!
TikTok - https://www.tiktok.com/@jeffcompton7
YouTube - https://www.youtube.com/@TheJadedMechanic
Facebook - https://www.facebook.com/profile.php?id=100091347564232 -
Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff
Jeff Compton is joined by Metal Man Online (Spencer Ellis) from TikTok, who shares his journey as a mechanic. Metal Man discusses the challenges of inconsistent pay and the pressures of engine rebuilds in a high-demand environment. Jeff expresses concern over content creators relying on platforms like TikTok for income and highlights the expenses often overlooked.
00:00 Exciting Jada Mechanic podcast introduces Metal Man.
06:11 Hourly setup with the tiered system, and mechanical associates.
08:09 First job: school intern, then mechanic's apprentice.
12:20 "Challenging mechanic jobs can also be beneficial."
15:19 My Cousin worked at Carmax and influenced my hiring.
17:08 Ensured vehicle passed inspection despite motor mount issue.
20:15 Regretted car repair mishap led to injury.
23:27 Neglected maintenance leads to unforeseen mechanical issues.
27:35 I replaced the gas pedal, passed the emissions, and impressed the boss.
31:13 Maintain distance, yet understand their passion.
34:54 Two videos led to a job in industrial equipment.
36:40 Learning and gaining experience in the diesel industry.
42:28 Hired at the new shop with commission pay.
43:29 Initial pay delays; compensation based on completed jobs.
48:18 Engine production slow, delayed payment concerns.
51:13 Rusty bolt needs approval, didn't understand the system.
54:14 Regretting decision, uncertain future, seeing some hope.
57:10 Aspiring to live off video content creation.Follow/Subscribe to the show on social media!
TikTok - https://www.tiktok.com/@jeffcompton7
YouTube - https://www.youtube.com/@TheJadedMechanic
Facebook - https://www.facebook.com/profile.php?id=100091347564232 -
Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff
Jeff Compton and Oscar Gomez discuss the value of ASE Certifications and explain how they help technicians identify their specialties and weaknesses, thereby improving through training and learning from failures. They discuss the challenges in the automotive industry, including the misdiagnosis of car issues due to rushing and the need for patience and mentorship for new technicians. As Oscar highlights the importance of motivating and supporting students and entry-level mechanics, Jeff underscores the necessity of properly conveying the worth of technicians' skills to customers.
00:00 Anger about prioritizing emissions over safety inspections.
05:45 Industry needs specific training for bilingual employees.
07:50 Language barriers and cultural resistance to change.
11:27 Disregard EGR fault, focus on the testing limit.
14:51 Understanding principles without scientific physics, is an amazing approach.
17:26 Car troubles? Tapping or diagnosing, I'm flexible.
22:03 Identify weak points and focus on training.
23:51 Enjoyed writing the annual test and showed the importance of feedback.
27:21 California admissions diagnostician process requires alternative education.
30:55 Mentor's tech becomes state rep, mentor cited.
34:26 Advocate advises installing brakes, affecting car mechanics.
38:13 New technicians need patience and understanding.
41:38 Industry lacks patience, hindered quality and diagnosis.
45:55 Car's hood and cowl ducts are plugged with litter.
47:39 Addressing industry change, prioritizing business owner mentality.
51:23 Striving for shop improvement and financial success.
53:36 Supporting affordable tools, not wanting to struggle.Follow/Subscribe to the show on social media!
TikTok - https://www.tiktok.com/@jeffcompton7
YouTube - https://www.youtube.com/@TheJadedMechanic
Facebook - https://www.facebook.com/profile.php?id=100091347564232 -
Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff
Jeff Compton is joined by Oscar Gomez, who shares his concerns as a shop owner dealing with the complexities of maximizing profits while maintaining vehicle safety. Jeff discusses a frustrating encounter with a customer who questioned necessary repairs, emphasizing the importance of thorough assessments to prevent dissatisfaction. Oscar highlights the challenges posed by the extreme heat in California and the difficulties of running a shop without air conditioning.
00:00 Thriving in automotive testing and case studies.
09:06 Disbelief over targeting program proponents for non-compliance.
14:01 New safety inspections linked to a government program.
20:03 Seller misleads buyer, car inspection process changes.
23:09 Unmaintained car may fail emission inspection.
29:03 I relate to unfairness in expert consulting.
32:27 Evaluating technicians' performance and suggesting further training.
41:23 Debate over car belt repair at dealership.
47:02 Hyundai Kia check engine, low oil, burning 4 quarts.
49:38 Customers ignoring oil change leads to issues.
56:23 She's upset about other shops' service.
01:00:57 AC maintenance and environmental impact in the industry.Follow/Subscribe to the show on social media!
TikTok - https://www.tiktok.com/@jeffcompton7
YouTube - https://www.youtube.com/@TheJadedMechanic
Facebook - https://www.facebook.com/profile.php?id=100091347564232 -
Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff
Jeff Compton is joined by Zeb Beard to discuss crucial aspects of vehicle repair and shop management efficiency. Zeb emphasizes the importance of training technicians well and ensuring everything is set up for them to work efficiently, including pay and housing arrangements. Jeff and Zeb delve into the challenges of diagnosing air conditioning issues, sharing tips on tool usage, and addressing common mistakes. Finally, they discuss the ongoing shortage of skilled technicians and how streamlined shop management can help maintain productivity.
00:00 High school friend's 440 car troubles described.
09:49 Not surprised by the condition of the truck.
14:55 Issues with outboard motor, truck power loss.
16:38 Friend keeps truck, replaces sensor, expresses frustration.
23:23 Frustrating experience with detecting and fixing leaks.
27:52 CO2 sensed in the machine halts refrigerant use.
32:19 Sean Miller's shop has a similar approach.
39:41 Spying on technicians to gather industry information.
43:50 Technician shortage driving up repair costs and wait times.
51:51 Staying focused and unified leads to success.
55:39 Dislike jet skiers in our party area.
59:55 Fish stays put, easy to catch.
01:03:21 Gratitude, requests, and farewells in podcast sign-off.Follow/Subscribe to the show on social media!
TikTok - https://www.tiktok.com/@jeffcompton7
YouTube - https://www.youtube.com/@TheJadedMechanic
Facebook - https://www.facebook.com/profile.php?id=100091347564232 -
Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff
In this episode, Jeff Compton welcomes Zeb Beard to discuss the challenges faced with aftermarket parts and customer relations. Zeb recounts the recurring issues he had with fuel lines and how the lack of accountability from the manufacturer left him out of pocket. He also emphasizes the importance of thoroughly researching potential customers and parts suppliers to mitigate problems in the future.
00:00 Aftermarket companies are reluctant to stand behind products.
05:22 The Aftermarket pump caused issues in a diesel engine.
06:36 Girl laughed, symptoms sound like air issue.
11:23 Customer wanted information, not warranty, from the agent.
14:52 Seeking help and not assigning blame.
18:34 Installation procedure: tighten lines gradually to stop leaks.
19:25 Purchased lines for truck, switched to s and skit.
24:31 Techs installed faulty parts, corrected by the owner.
26:08 Struggle with aftermarket parts and technical issues.
31:37 Ordering engines, covers, and oil pans logistics.
33:10 Late-night engine work causes miscommunication.
35:33 Selling engines, warranty, need to align start.
41:18 Engine builder getting own TV show, credibility concerns.
42:49 Sloan finds a compatible part and avoids the front pump.
46:13 Concern over industry reliant on social media.
51:24 Man describes needing more power in the car.
52:10 Issues with ignition and tuning in engines.
55:14 Shop owners face competitive peer pressure.
58:18 Please comment, share, and download this podcast.Follow/Subscribe to the show on social media!
TikTok - https://www.tiktok.com/@jeffcompton7
YouTube - https://www.youtube.com/@TheJadedMechanic
Facebook - https://www.facebook.com/profile.php?id=100091347564232 -
Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff
This week, it's part two of a conversation between Jeff Compton and Norm Gieselman from TikTok. Norm discusses the significance of building trust with customers through transparent inspections and visual evidence of necessary repairs. Jeff and Norm critique the quick lube industry's upselling practices and advocate for more value-based, comprehensive services over cheaper, superficial options. They also touch on the increasing presence of female technicians and emphasize the importance of fostering a positive work environment amidst the industry's challenges.
00:00 Tech could greatly improve scholastic learning systems.
04:25 Apprenticeship transitions from truck shop to automotive.
09:14 TikTok users discuss Canada's influence on trade.
11:13 International competency unit vs. higher education recognition
15:18 Improve mentorship and seek better training for advancement.
18:31 Struggling to understand new HD technology.
20:42 Feeling jilted when invested in mentees.
24:19 Industry conduct prompts frustration and disbelief.
30:09 Cars, knowledge, complexity, sales, tires, agreement.
32:52 Replace transmission fluid for better maintenance.
33:53 Nissan CVTs prone to problems, labor affected.
39:34 Starting business late, body's ability declining.
42:07 Daughter pretends not to know car basics.
46:54 Few women succeed in tech due to bias.
49:46 Toxicity in shop culture affects work efficiency.
50:38 TikTok series on navigating transactions positively.Trust, Certification, and Industry IssuesFollow/Subscribe to the show on social media!
TikTok - https://www.tiktok.com/@jeffcompton7
YouTube - https://www.youtube.com/@TheJadedMechanic
Facebook - https://www.facebook.com/profile.php?id=100091347564232 -
Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff
In this episode, Jeff Compton is joined by Norm Gieselman, known as the "Mechanic of the Stars" on TikTok. Norm and Jeff have a conversation about the complexities of managing a car repair business, emphasizing the importance of prioritizing customer needs through effective intake questions. Norm also shares his experiences with resource constraints, focusing on quick jobs while building capacity for more complex repairs. Additionally, they discuss the growing knowledge gap between customers and technicians due to the increasing technology in modern cars.
00:00 Discovering TikTok transformed my learning experience.
04:00 Friends engage, share challenges, and understand opinions naturally.
08:31 Business owner transitions to franchise for growth.
11:05 Got into HD due to car repair.
15:21 Contrasting attitudes towards vehicle technology in summary.
18:51 Debate on tire torque and overanalysis in automotive.
20:03 Complaining about high-end truckers and their rattle.
24:37 Transition from project management to business administration.
29:14 Qualifying customers, limitations, and concerns for acceptance.
32:25 Sent car to the tuner, unit malfunctioned, sat.
35:29 The Car part overheats, causing the insulation to melt.
38:06 Understanding leads to practical application and success.
42:10 Learning by observation and apprenticeship for mastery.
45:43 Mechanics diagnose and repair engine issues.
49:12 Consider leasing for fixed costs, not ownership.
50:01 Concerns about the longevity of modern vehicles' features.
Follow/Subscribe to the show on social media!
TikTok - https://www.tiktok.com/@jeffcompton7
YouTube - https://www.youtube.com/@TheJadedMechanic
Facebook - https://www.facebook.com/profile.php?id=100091347564232 -
Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff
In this episode, Jeff Compton welcomes Greg Buckley to discuss technicians' role in transportation. Greg shares the importance of licensing for technicians to ensure a clear career path and differentiate skilled professionals from untrained ones. They also delve into the significance of industry events for networking and knowledge exchange, sharing personal experiences that highlight their transformative impact. Lastly, Greg emphasizes unity within the automotive industry, advocating for open communication and collaboration to foster a positive work environment.
00:00 Growth from pump jockey to business owner.
07:59 Balancing life is crucial to avoiding burnout.
11:20 Parents sacrificed, work ethics changed, family dynamics changed.
17:04 Industry demands flexibility and impacts work-life balance.
25:28 Considering moving to be a pipe fitter.
28:28 The Car and fishing industry affects focus and patience.
32:58 Value time, collaboration, and business success.
39:12 Challenges dealing with shop dynamics and owner.
46:30 Emphasis on the importance of brand representation in the community.
47:56 Dealership culture change could solve service issues.
53:05 Skilled workers remain vital to transportation infrastructure.
01:01:39 Sacrifices made for equitable table discussions. Ethical.
01:04:42 Industry must prioritize adding security features to technology.
01:10:22 Using numbers and personal conversations to evaluate.
01:18:10 Starting a business, learning from conferences.
01:19:30 Spontaneous trip led to a valuable networking opportunity.Check out Greg's Shop: https://www.buckleysautocare.com/
Follow/Subscribe to the show on social media!
TikTok - https://www.tiktok.com/@jeffcompton7
YouTube - https://www.youtube.com/@TheJadedMechanic
Facebook - https://www.facebook.com/profile.php?id=100091347564232 - Montre plus
