Episodes
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In this episode, we chat with Melissa Seligmann, COO of Thingtesting, as she dives into the importance of authenticity in consumer insights and brand engagement. Melissa shares how Thingtesting has grown from an Instagram account into a robust review platform, helping brands connect with consumers in genuine ways. With a background that includes building customer loyalty at BarkBox, Melissa also provides insights on creating memorable, mission-driven experiences.
Favorite Moments:
[00:02:00] Building Authentic Review Platforms: How Thingtesting transformed from a simple Instagram to a trusted product review hub.
[00:06:00] Bridging the DTC-Retail Gap: Strategies for brands to gain insights on customers as they shift from direct-to-consumer to retail.
[00:11:00] The Role of Design in Brand Experience: How creative design shapes customer perception and drives loyalty.
[00:19:00] Startup Life and Operations: Melissa’s day-to-day at Thingtesting and balancing remote work with team productivity.
[00:32:00] Lessons from BarkBox: Melissa’s time at BarkBox and how a thoughtful, mission-driven approach to customer experience can build a passionate community.
Join us for an episode filled with actionable insights on building trust, creating authentic consumer connections, and staying mission-focused!
Want to learn more about Melissa and Thingtesting? Hit the links below!
Melissa Seligmann Linkedin
Thingtesting
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Enjoying Above the Fold? Keep the insights coming by subscribing to my newsletter, Sunday Postcards. Each week, I share tips, stories, and strategies that help you unlock the secrets to brand success. Written from my experience in the marketing world, it’s your go-to source for staying ahead of the curve. Subscribe at www.sundaypostcards.co and join the community!
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Connect with Jess on:
LinkedIn: https://www.linkedin.com/in/jess-cervellon/
Twitter: https://twitter.com/justjessssss
Instagram: https://www.instagram.com/jess.cervellon/
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In this episode, we explore the fascinating journey of the Meat Mafia with co-founder Harry Gray. We talk transition from creating content to building their own wellness brand, Noble Origins. What started as a podcast and media platform—Meat Mafia—focused on wellness, nutrition, and disrupting the conventional food narrative, has now evolved into a full-fledged product line with Noble Origins, a brand committed to functional health and sustainable practices.
We dive into how the Meat Mafia podcast quickly gained traction, building a loyal following by sharing candid insights on health, mindset, and challenging industry norms. This strong community became the foundation for launching Noble Origins, allowing them to turn their wellness philosophy into a brand that offers products aligned with their mission.
In this episode, you’ll learn about the challenges and triumphs of taking a media brand and transforming it into a tangible product line. The founders share their approach to fostering authenticity, engaging with their audience, and creating a brand that speaks to a deeper purpose. Tune in to hear the story of Noble Origins, a brand born from content and built on community, and discover valuable lessons on entrepreneurship, resilience, and building a brand with impact.
Key Moments from the Episode:
[00:01:00] Starting the Meat Mafia Journey: Brett and Harry discuss the origins of The Meat Mafia and its rapid rise.
[00:03:00] Turning Viral Tweets into Community: How early engagement on Twitter sparked growth.
[00:12:00] Building a Loyal Community: Leveraging their audience to establish Noble Origins.
[00:20:00] Creating Noble Origins: Transitioning from content to product with an animal-based wellness line.
[00:30:00] Challenges in Brand Building: Overcoming obstacles in launching a CPG product.
[00:37:00] Leveraging the Podcast for Growth: Using The Meat Mafia to reach new audiences.
[00:42:00] Education and Wellness: Using educational content to bridge Meat Mafia listeners with Noble Origins.
[00:49:00] Building Customer Trust and Retention: Strategies for fostering loyalty.
[00:53:00] Lessons in Resilience: How entrepreneurship has shaped their mindset.
[01:00:00] Advice for Wellness Entrepreneurs: Key takeaways for others in the wellness space.
Want to learn more about The Meat Mafia and Noble Origins? Hit the links below!
Harry Gray's Instagram
Meat Mafia's Spotify
Noble Origins Website
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Enjoying Above the Fold? Keep the insights coming by subscribing to my newsletter, Sunday Postcards. Each week, I share tips, stories, and strategies that help you unlock the secrets to brand success. Written from my experience in the marketing world, it’s your go-to source for staying ahead of the curve. Subscribe at www.sundaypostcards.co and join the community!
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Connect with Jess on:
LinkedIn: https://www.linkedin.com/in/jess-cervellon/
Twitter: https://twitter.com/justjessssss
Instagram: https://www.instagram.com/jess.cervellon/
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Episodes manquant?
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Join us for a conversation with Maddie Vance, Customer Success Manager at LinkedIn, as she takes us through her career journey, from landing her first job without knowing anyone to thriving in customer success. We dive into the skills needed for customer success, LinkedIn’s approach to supporting creators, and how big tech companies adapt their strategies for user adoption. Maddie shares candid stories about career transitions, mental health, and finding your path. Tune in for valuable career insights and a look inside LinkedIn’s CX strategy.
Favorite Moments:
[00:02:00] - Landing the LinkedIn Job: Maddie shares her unconventional path to getting hired at LinkedIn, landing the role without any connections. It’s a great story for those navigating the job hunt and wondering how to break into competitive fields.
[00:07:00] - Behind the Scenes of LinkedIn’s Creator Program: Maddie dives into the program’s evolution, the challenges of content creation on LinkedIn, and how the platform is supporting creators.
[00:17:00] - What Customer Success Means at LinkedIn: Learn how Maddie and her team help companies optimize their use of LinkedIn products and support customer growth, providing a unique look at customer success in big tech.
[00:27:00] - Skills Over Pedigree: Maddie offers valuable career advice, emphasizing the importance of focusing on skills rather than where you went to school or your past employers.
[00:29:00] - Making the Most of LinkedIn’s Learning Potential: Maddie discusses why LinkedIn is not just a social platform but also a space for continuous learning and career growth.
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Enjoying Above the Fold? Keep the insights coming by subscribing to my newsletter, Sunday Postcards. Each week, I share tips, stories, and strategies that help you unlock the secrets to brand success. Written from my experience in the marketing world, it’s your go-to source for staying ahead of the curve. Subscribe at www.sundaypostcards.co and join the community!
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Connect with Jess on:
LinkedIn: https://www.linkedin.com/in/jess-cervellon/
Twitter: https://twitter.com/justjessssss
Instagram: https://www.instagram.com/jess.cervellon/
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Join me as I chat with Sean Ro, co-founder of Lunar Hard Seltzer, about his entrepreneurial journey from UX designer to co-founding a unique, Asian-inspired craft seltzer brand. We dive into the challenges of launching in the competitive New York beverage market, the importance of empathy and representation in brand building, and how Lunar Hard Seltzer is bringing something truly different to store shelves.
Episode Highlights:
• [02:00] The Transition to Entrepreneurship
• [06:00] Building Lunar Hard Seltzer
• [10:00] Breaking into the Beverage Market
• [16:00] Cultural Representation & Consumer Connection
• [20:00] Hustling on the Ground
• [30:00] Lessons Learned in Retail
• [45:00] Future Plans for Lunar
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Enjoying Above the Fold? Keep the insights coming by subscribing to my newsletter, Sunday Postcards. Each week, I share tips, stories, and strategies that help you unlock the secrets to brand success. Written from my experience in the marketing world, it’s your go-to source for staying ahead of the curve. Subscribe at www.sundaypostcards.co and join the community!
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Connect with Jess on:
LinkedIn: https://www.linkedin.com/in/jess-cervellon/
Twitter: https://twitter.com/justjessssss
Instagram: https://www.instagram.com/jess.cervellon/
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On this episode of Above The Fold, I’m chatting with Karolina Swietoniowska, founder and CEO of League of Originals, about the power of experiential marketing and how brands can create unforgettable in-person experiences.
⏰ Episode Highlights:
• 01:15 - Karolina’s journey from fashion design to experiential marketing
• 05:30 - How MeUndies pioneered pop-up shops and in-person brand experiences
• 12:45 - Turning digital brands into tangible experiences through pop-ups and retreats
• 18:20 - The importance of pre-event and post-event strategies to keep audiences engaged
• 23:10 - Creating impactful brand moments without breaking the bank
• 28:35 - Unique marketing tactics from Feastables, like delivering Teslas 🚗
If you’re a brand founder, marketer, or just curious about what it takes to create a lasting impression, this episode is packed with actionable insights you won’t want to miss. Hit that play button and let’s dive into the world of experiential marketing!
League of Originals LA Summit on November 7th, 2024 is bringing together the most influential brand leaders to help you supercharge your business. What to expect: All-day incredible panels with the most influential brand leaders, next-level activations, tasty food and drinks, music, and connecting with great humans in a genuine way. Our guest speakers include Skims, Bala, Beekeeper's Naturals, Ketone IQ, Who Gives a Crap, Fabletics, Sundays, Beyond Yoga, Ridge, and tons more.
https://www.leagueoforiginals.com/la-summit
Use code ABOVETHEFOLDGA for at checkout 50% tickets (essentially the price of Erewhon lunch)
🔗 Links Mentioned:
• League of Originals: https://www.leagueoforiginals.com/
• Follow Karolina Swietoniowska: https://www.linkedin.com/in/karolinaswietoniowska/
• Follow League of Originals Podcast: https://open.spotify.com/show/37I6h2vlrTDeukVaX5l9Qh
Don’t forget to like, comment, and subscribe for more insights on building better brands. 👍
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Enjoying Above the Fold? Keep the insights coming by subscribing to my newsletter, Sunday Postcards. Each week, I share tips, stories, and strategies that help you unlock the secrets to brand success. Written from my experience in the marketing world, it’s your go-to source for staying ahead of the curve. Subscribe at www.sundaypostcards.co and join the community!
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Connect with Jess on:
LinkedIn: https://www.linkedin.com/in/jess-cervellon/
Twitter: https://twitter.com/justjessssss
Instagram: https://www.instagram.com/jess.cervellon/
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Welcome to Above the Fold! I’m Jess Cervellon, and in this episode, I’m thrilled to have Amanda Kwasniewicz, former VP of Customer Experience at Love Wellness and now Director of CX at Yotpo, as our guest.
We dive deep into how Love Wellness transformed customer experience in the wellness industry, focusing on emotionally intelligent strategies and how customer feedback became the driving force behind product innovation. Amanda shares her experience on building a brand that prioritizes customer satisfaction through personalized CX and what it takes to scale that success across a growing company. She offers insights on how to integrate CX from day one, the importance of listening to your customers, and how these strategies helped Love Wellness stand out in a competitive market.
You’ll hear Amanda’s advice on building effective CX teams, developing customer-centric products, and why emotionally intelligent CX is the future of brand growth.
Key Moments:
00:00 - Introducing Amanda Kwasniewicz & Her CX Journey
02:45 - The Power of Building a Strong Feedback Loop
05:30 - How Customer Feedback Shaped Product Development
08:10 - Personalized CX in the Wellness Industry
12:25 - Crafting Emotionally Intelligent CX Strategies
16:50 - Scaling CX Teams and Processes for Growth
Connect with Amanda on Linkedin: https://www.linkedin.com/in/amanda-kwasniewicz/
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Enjoying Above the Fold? Keep the insights coming by subscribing to my newsletter, Sunday Postcards. Each week, I share tips, stories, and strategies that help you unlock the secrets to brand success. Written from my experience in the marketing world, it’s your go-to source for staying ahead of the curve. Subscribe at www.sundaypostcards.co and join the community!
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Connect with Jess on:
LinkedIn: https://www.linkedin.com/in/jess-cervellon/
Twitter: https://twitter.com/justjessssss
Instagram: https://www.instagram.com/jess.cervellon/
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Welcome to Above the Fold! I am Jess Cervellon and this episode features a special guest: Lila Sullivan, Co-Founder of Flourish Plant—a revolutionary brand in the plant care industry.
We dive deep into Lila's entrepreneurial journey, the innovative features of Flourish Plant, and the extensive efforts they’ve invested in customer education. From community building and authentic retailer relationships to product development and overcoming industry challenges, Lila shares the secrets behind Flourish's remarkable growth. We also explore shifts in the market, younger demographics' interest in houseplants, and the importance of organic products for small spaces.
Discover more at: https://flourishplant.com/
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Enjoying Above the Fold? Keep the insights coming by subscribing to my newsletter, Sunday Postcards. Each week, I share tips, stories, and strategies that help you unlock the secrets to brand success. Written from my experience in the marketing world, it’s your go-to source for staying ahead of the curve. Subscribe at www.sundaypostcards.co and join the community!
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Connect with Jess on:
LinkedIn: https://www.linkedin.com/in/jess-cervellon/
Twitter: https://twitter.com/justjessssss
Instagram: https://www.instagram.com/jess.cervellon/
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Welcome to Above the Fold! I am Jess Cervellon and this episode features a special guest: Megan Fitzgerald, Director of Brand Experience at Talea Beer—a female-founded brewery making waves in the craft beer scene.
We dive deep into Megan's career journey, the unique aspects of Talea Beer, and the multifaceted nature of working in a brewery. From community building and customer experience, to digital engagement and event programming, Megan shares how Talea creates a welcoming and inclusive space for all. We also touch on the growing trends in non-alcoholic beers and the careful balance in offering promotions to maximize brand integrity and customer loyalty.
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Enjoying Above the Fold? Keep the insights coming by subscribing to my newsletter, Sunday Postcards. Each week, I share tips, stories, and strategies that help you unlock the secrets to brand success. Written from my experience in the marketing world, it’s your go-to source for staying ahead of the curve. Subscribe at www.sundaypostcards.co and join the community!
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Connect with Jess on:
LinkedIn: https://www.linkedin.com/in/jess-cervellon/
Twitter: https://twitter.com/justjessssss
Instagram: https://www.instagram.com/jess.cervellon/
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Welcome to Episode 2 of Above the Fold! This episode features a special guest: Mark Galvez, Head of Customer Experience at Taste Salud—a wellness brand that brings the vibrant flavors of traditional Mexican agua frescas to the modern wellness space.
From discussing confidence and emotional regulation in leadership to sharing career journeys, we explore the critical role of community in brand success, the challenges of integrating AI tools, and the value of premium ingredients. Mark also shares Salud’s unique customer care strategies, including free samples and no-questions-asked returns, which help build a loyal, engaged community.
Join me as we dive into Mark’s story, the magic behind Taste Salud, and the strategies that drive their success. Don’t forget to subscribe, sign up for my weekly newsletter, and follow along on Instagram and YouTube. This is Above the Fold, and I can’t wait to share these insights with you.
Books mentioned on the episode:
- The Making of a Manager by Julia Zhug
- The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Nicholas Toman and Rick DeLisi
- Radical Candor by Kim Scott
- The Imposter Syndrome: How to Stop Feeling Like a Fraud at Work, Build Your Confidence and Stop the Inner Critic" by Phil Roberts
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Join the Conversation:
00:00 Wellness Meets Mexican Agua Frescas
06:59 Dream Job: Games, Kegs, Vibes
12:38 CX: Seamless Across Channels
16:13 From Defense to Offense with Jess
17:55 Tackling a Confidence-Boosting Book
21:24 Career-Changing Moment
26:53 Teaching Problem Solving & Mentorship
29:58 Networking & Community: Key to Growth
35:42 Word-of-Mouth through Customer Care
36:06 Team’s Content Creation Power
41:07 Core Team’s Brand Passion
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Enjoying Above the Fold? Keep the insights coming by subscribing to my newsletter, Sunday Postcards. Each week, I share tips, stories, and strategies that help you unlock the secrets to brand success. Written from my experience in the marketing world, it’s your go-to source for staying ahead of the curve. Subscribe at www.sundaypostcards.co and join the community!
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Connect with Jess on:
LinkedIn: https://www.linkedin.com/in/jess-cervellon/
Twitter: https://twitter.com/justjessssss
Instagram: https://www.instagram.com/jess.cervellon/
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Join us every Thursday at 5am EST as we drop the best kept secrets in Customer Experience, Brand Experience and Marketing that help you drive your brand's success.
Keep the insights coming by subscribing to my newsletter, Sunday Postcards. Each week, I share tips, stories, and strategies that help you unlock the secrets to brand success. Written from my experience in the marketing world, it’s your go-to source for staying ahead of the curve. Subscribe at www.sundaypostcards.co and join the community!
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Welcome to the launching episode of Above the Fold! I’m Jess Cervellon, and in this podcast, we’re diving deep into what makes brands thrive, keeps customers coming back, and turns marketing strategies into pure gold.
For our premiere episode, I’m thrilled to be joined by Arjan Singh, the co-founder of Jolie—a beauty wellness brand that’s taking your shower experience to a whole new level with premium water filtration.
From running a lean, scrappy team that breaks the mold to focusing on quality over quantity in everything they do, Jolie is flipping the startup game on its head. We’ll explore how they tap into the emotional side of showering, turning a daily routine into something truly special.
Join me as we dig into Jolie’s story, the impact of clean water, and the strategies driving their success. Don’t forget to subscribe, sign up for my weekly newsletter, and stay tuned on Instagram and YouTube. This is Above the Fold, and I can’t wait to share these insights with you.
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Enjoying Above the Fold? Keep the insights coming by subscribing to my newsletter, Sunday Postcards. Each week, I share tips, stories, and strategies that help you unlock the secrets to brand success. Written from my experience in the marketing world, it’s your go-to source for staying ahead of the curve. Subscribe at www.sundaypostcards.co and join the community!
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Connect with Jess on
LinkedIn: https://www.linkedin.com/in/jess-cervellon/
Instagram: https://instagram.com/jess.cervellon
Weekly newsletter: https://sundaypostcards.beehiiv.com/
X/Twitter: https://twitter.com/justjessssss
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Join Jess Cervellon as she sits down with Courtney Conway, former Director of Retention at Brooklinen, to explore the critical significance of customer retention for brands in today's market. Courtney shares her journey from freelance work to key roles in marketing and retention, and offers valuable insights into building effective retention strategies.
Jess and Courtney dive into topics such as customer service, shipping experiences, and product satisfaction, discussing how they all interplay to influence customer retention. This episode is a must-listen for anyone looking to elevate their understanding of retention tactics and customer journey analytics.
Don’t miss this episode if you want to learn about advanced retention strategies, the importance of customer journey analytics, and how to structure your marketing campaigns for long-term success.
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🧃 The Juice with Jess is powered by Kustomer. Want to learn how Kustomer can amp up your brand? Book a demo here: https://www.kustomer.com/demo/.
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Connect with Jess on
LinkedIn: https://www.linkedin.com/in/jess-cervellon/
Instagram: https://instagram.com/jess.cervellon
Weekly newsletter: https://sundaypostcards.beehiiv.com/
X/Twitter: https://twitter.com/justjessssss
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Join Jess Cervellon as she chats with Ashley Harris, the dynamic force behind transforming customer experiences at various leading brands, including Caraway. Ashley shares her experience from working with subscription services to one-time purchase models and how creating a strong, resonant brand is key to success.
Jess and Ashley dive into the importance of internal CX management, using AI as a support tool, and building authentic relationships with customers. This episode is essential listening for anyone wanting to elevate their customer experience strategies.
What’s inside The Juice this week?
00:00 Introduction and Ashley Harris’s Journey in Customer Experience
05:50 Creating a Strong Brand Across Multiple Merchants
13:00 Overcoming Customer Support Challenges in Different Retail Environments
20:30 The Role of AI in Enhancing Customer Experience
28:45 Importance of Internal Management and Training in CX
35:15 Authenticity in Job Interviews and Finding the Right Fit
44:00 Building Trust and Engagement through Proactive Customer Communication
52:25 The Impact of Inclusivity on Customer Experience
Don’t miss this episode if you want to understand the intricacies of customer experience management, the power of proactive service, and how to truly prioritize your customers.
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🧃 The Juice with Jess is powered by Kustomer. Want to learn how Kustomer can amp up your brand? Check out [www.kustomer.com] and book a demo here: [https://www.kustomer.com/demo/]
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Connect with Jess on
LinkedIn: https://www.linkedin.com/in/jess-cervellon/
Instagram: https://instagram.com/jess.cervellon
Weekly newsletter: https://sundaypostcards.beehiiv.com/
X/Twitter: https://twitter.com/justjessssss
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Contact Ashley Harris: https://www.linkedin.com/in/ashleymacy/
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Join Jess Cervellon as she dives deep with Sarah Levinger, the genius behind groundbreaking NLP reports that revolutionize marketing strategies through emotional insights. Sarah shares her journey—starting from manual tasks to utilizing cutting-edge AI models—that has helped major brands like Hexclad, Fabletics, and Avi thrive.
Jess and Sarah discuss the importance of understanding consumer behavior, leveraging psychology in marketing, and the challenges of achieving personalized marketing at scale. The conversation is a must-listen for anyone aiming to enhance their marketing strategies and consumer experiences.
Don’t miss this insightful episode for anyone looking to transform their marketing strategies, leverage psychological insights, and truly understand their customers.
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🧃 The Juice with Jess is powered by Kustomer. Want to learn how Kustomer can amp up your brand? Check out www.kustomer.com and book a demo here: https://www.kustomer.com/demo/
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Connect with Jess on
LinkedIn: https://www.linkedin.com/in/jess-cervellon/
Instagram: https://instagram.com/jess.cervellon
Weekly newsletter: https://sundaypostcards.beehiiv.com/
X/Twitter: https://twitter.com/justjessssss
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Contact Sarah: http://saralevinger.co
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Don’t miss out on our brand new juicy episode featuring Nichole Ramirez, Ecommerce manager at UCLA Store. Nichole brings her vast 15 years of experience in D2C and Ecommerce, sharing invaluable insights on creating a seamless customer experience in both online and offline environments.
Jess and Nichole explore the importance of being available to your team, leveraging AI for better communication, and the integration of CX and marketing in Ecommerce. Nichole’s dedication to supporting the UCLA community through Ecommerce revenue showcases the broader potential of innovative CX strategies.
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What’s inside The Juice this week?
00:00 Introduction and Nichole Ramirez’s Journey to UCLA
05:30 Developing a Specialized Customer Experience Team
12:00 Implementing AI for Better Customer Interactions
18:45 Importance of Communication in Leadership
24:20 Leveraging AI and Data Analytics for Business Insights
30:05 Evolving Nonprofit Ecommerce for Student Benefits
35:50 Enhancing In-Store Pickups for Memorable Experiences
42:15 Revenue Generation and Supporting Campus Activities
Don’t miss this insightful episode for anyone looking to enhance their customer experience strategies, incorporate AI effectively, and support community-driven initiatives!
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🧃 The Juice with Jess is powered by Kustomer. Want to learn how Kustomer can amp up your brand? Book a demo here: https://www.kustomer.com/demo/
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Connect with Jess on
LinkedIn: https://www.linkedin.com/in/jess-cervellon/
Instagram: https://instagram.com/jess.cervellon
Weekly newsletter: https://sundaypostcards.beehiiv.com/
X/Twitter: https://twitter.com/justjessssss
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Contact Nichole: https://www.linkedin.com/in/nichole-ramirez/
Explore UCLA Store: https://shop.uclastore.com
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Catch the latest episode of "The Juice with Jess Cervellon" featuring Danielle Dawson, Product Marketing Manager at Four Sigmatic. Danielle shares her insights on the challenges of integrating functional mushrooms and plants into products while keeping brand vibes consistent.
Jess and Danielle dive deep into why a solid brand voice matters, the perks of knowing your customers, and innovating marketing moves. Get hyped by Danielle's herbalism journey and her tips for ace product development.
Don’t miss this jam-packed episode for anyone looking to boost their brand game, get to know their audience, and leverage customer data for growth!
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🧃 The Juice with Jess is powered by Kustomer. Want to learn how Kustomer can amp up your brand? Check out www.kustomer.com and book a demo here: https://www.kustomer.com/demo/
Connect with Jess on
LinkedIn: https://www.linkedin.com/in/jess-cervellon/
Instagram: https://instagram.com/jess.cervellon
Weekly newsletter: https://sundaypostcards.beehiiv.com/
X/Twitter: https://twitter.com/justjessssss
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Contact Danielle: https://www.linkedin.com/in/danielle-ryan-dawson-rh-ahg-65596594/
Explore Four Sigmatic:
https://us.foursigmatic.com/
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Tune in to "The Juice with Jess Cervellon" for an illuminating episode featuring Mike Manheimer, CMO of Postscript. Mike shares his insights on the pivotal role of building genuine customer relationships and the transformational power of SMS marketing.
Join Jess and Mike as they engage in a dynamic conversation about creative marketing in both B2B and eCommerce, the significance of understanding consumer behavior, and the indispensable value of customer feedback. Get inspired by Mike's strategies for overcoming marketing challenges and the importance of adopting a stoic mindset for success.
Don’t miss this episode packed with insights for anyone keen on enhancing their marketing strategies, engaging with customers on a deeper level, and leveraging the power of SMS for maximum impact!
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🧃The Juice with Jess is powered by Kustomer.
Want to learn more about how Kustomer can help your brand? Visit www.kustomer.com and schedule an appointment here: https://www.kustomer.com/demo/
Connect with Jess on
LinkedIn: https://www.linkedin.com/in/jess-cervellon/
Instagram: https://instagram.com/jess.cervellon
Weekly newsletter: https://sundaypostcards.beehiiv.com/
X/Twitter: https://twitter.com/justjessssss
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Connect with Mike Manheimer and Postscript:
LinkedIn: https://www.linkedin.com/in/mikemanheimer /
Website: https://www.postscript.io /
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Tune in to "The Juice with Jess Cervellon" for an engaging episode featuring Michael Bair, SVP of Customer Experience at Figs. Michael delves into the fascinating journey of chatbots from their early days in the late 90s and early 2000s to their current state, exploring their impact and effectiveness in modern CX.
Join Jess and Michael as they explore the intricacies of chatbot management, customer touchpoints, and the evolving customer demographic. Get inspired by Michael's insights on data-driven decision-making, the value of customer interactions, and the importance of leadership that prioritizes customer feedback at an executive level.
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🧃The Juice with Jess is powered by Kustomer.
Want to learn more about how Kustomer can help your brand? Schedule an appointment here: https://www.kustomer.com/demo/
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Connect with Jess on
LinkedIn: https://www.linkedin.com/in/jess-cervellon/
Instagram: https://instagram.com/jess.cervellon
Weekly newsletter: https://sundaypostcards.beehiiv.com/
X/Twitter: https://twitter.com/justjessssss
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Tune in to "The Juice with Jess Cervellon" for an electrifying episode featuring Leanna Nazzisi, Director of CX at Victoria Beckham Beauty. Leanna dives deep into the transformative power of AI in customer experience (CX) and debunks common misconceptions about its role in business.
Join Jess and Leanna as they uncover how AI revolutionizes customer experience, freeing up human resources and enhancing feedback analysis, customer support, and education. Get inspired by Leanna's passion for brand-building beyond CX, emphasizing the crucial role of inclusivity in beauty.
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Don’t miss this episode packed with practical advice for anyone looking to leverage AI, enhance inclusivity, and improve customer experiences!
🧃The Juice with Jess is powered by Kustomer.
Want to learn more about how Kustomer can help your brand? Schedule an appointment here: https://www.kustomer.com/demo/
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Connect with Jess on
LinkedIn: https://www.linkedin.com/in/jess-cervellon/
Instagram: https://instagram.com/jess.cervellon
Weekly newsletter: https://sundaypostcards.beehiiv.com/
X/Twitter: https://twitter.com/justjessssss
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Tune in to "The Juice with Jess Cervellon" for an exciting episode featuring Logan Dunn, Head of e-Commerce at Wyze Labs, recorded live at SubSummit in Dallas. Logan shares how integrating advanced tech like generative AI can transform customer relationships and elevate brand experiences.
Join Jess and Logan as they discuss how new skills like coding can boost career opportunities and make the most of AI tools. Discover Logan's innovative strategies for unifying customer experiences across channels and shifting from traditional marketing to cutting-edge AI techniques.
Logan also talks about Wyze Labs' focus on community building and using feedback loops to enhance customer loyalty. Learn how they've moved from generic email blasts to personalized content with tools like Braze, and how they use AI for video analysis and customer interaction.
Don’t miss this episode packed with practical advice for anyone looking to leverage AI and community building in their business journey!
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🧃The Juice with Jess is powered by Kustomer.
Want to learn more about how Kustomer can help your brand? Visit www.kustomer.com and schedule an appointment here: https://www.kustomer.com/demo/
Connect with Jess on
LinkedIn: https://www.linkedin.com/in/jess-cervellon/
Instagram: https://instagram.com/jess.cervellon
Weekly newsletter: https://sundaypostcards.beehiiv.com/
X/Twitter: https://twitter.com/justjessssss
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