Episodes
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Highly customized admissions information and processes. Credit transfer evaluations that take minutes, not days or weeks. Precision tuition discounting estimates. Student success interventions informed by data gathered about students before they ever even applied to their institution. These are some of the ways that artificial intelligence is or may soon be improving the enrollment management experience for students, teams and institutions. That’s according to our recent panel discussion with experts Joseph Paris, dean of graduate and professional studies at Delaware Valley University, Naronda C. Wright, president of NAGAP at The Association for Graduate Enrollment Management and associate dean of the Jack N. Averitt College of Graduate Studies at Georgia Southern University, and Claire Brady, president of Glass Half Full Consulting. The discussion, featured on this episode of The Key, Inside Higher Ed's news and analysis podcast, also draws on insights from “Beyond the Hype: Understanding and Unlocking AI’s Potential in Enrollment Management,” a recent special report Inside Higher Ed published on the following: How admissions and enrollment management teams are already deploying AI to assist their work The potential near- and longer-term future of AI in enrollment managementBest and emerging practices for building data readiness and AI literacy among admissions and enrollment management personnel Download that report, written for Inside Higher Ed by journalist Ben Upton, here. Hosted by Colleen Flaherty, senior editor of special content at Inside Higher Ed. This episode is sponsored by Liaison.
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In his final days in the newsroom, editor and co-founder of Inside Higher Ed and host of The Key, Doug Lederman, sits down with editor-in-chief Sara Custer to discuss his nearly 40-year career in higher education and what he plans to do next.
Doug talks about his work as a journalist over four decades, including leading Inside Higher Ed for the past 20 years. Doug shares what kept him up at night when he and Scott Jaschik started a new, independent media company in 2003 and the big breaks along the way that helped establish Inside Higher Ed as a trusted source of news for universities and colleges across the country.
Doug and Sara discuss the future of IHE and how its role to both explain higher education to readers and hold it to account is more critical now than it has ever been.
"I don’t think us journalists would be writing about higher education if we didn’t think it was important,” he says.
Hosted by Sara Custer, editor in chief of Inside Higher Ed. This episode is sponsored by the Gates Foundation.
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College presidents don’t work in a bubble and there are a multitude of competing priorities jostling for their time and attention on a daily basis. It can be an overwhelming job, but having a guiding purpose behind every decision a president makes, the teams they form and the long-term strategies they develop can help keep leaders on the right track. How do they know which areas deserve their attention and which should be delegated to talented team members? How do they know they are making the right decisions and doing good by their institution? When should they take risks?
In this episode of The Key, Inside Higher Ed’s news and analysis podcast, Donde Plowman, the chancellor at UT Knoxville, Harry Williams the former president of Delaware State University and the current president and CEO of the Thurgood Marshall Foundation, and Jonathan Koppell, president of Montclair State University tell an audience at the Student Success US event how they keep their purpose front of mind as they lead their institutions.
They share their experiences of making tough decisions, championing student success to stakeholders, lobbying for greater funding from legislators and striking out on paths unknown with new partners.
Hosted by Sara Custer, editor in chief of Inside Higher Ed. This episode is sponsored by the Gates Foundation.
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Over the past two years, generative AI has blazed its way on to college campuses, first in the students’ hands and increasingly in the hands of administrators and instructors to improve campus operations and enrollment management, as well as teaching and learning.
One of the greatest challenges of using generative AI in teaching is providing students with skills without interrupting the process of learning or introducing errors or misinformation. The University of Texas at Austin is in the initial stages of launching a custom GPT model, UT Sage, which serves as a tutor of sorts for students who need help related to a specific course.
In this episode of Voices of Student Success, Julie Schell, assistant vice provost of academic technology at UT Austin, shares the inspiration behind the tool, her work with AI in the classroom and teaching the ethics of AI use.
Hosted by Inside Higher Ed Student Success Reporter Ashley Mowreader. This episode is sponsored by KI. Read a transcript of the podcast here.
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A recent IHE survey of university and college student success administrators found that they are confident in the quality of education their institution provides and say their college is effective in making student success an institutional priority. There are, however, still many areas where administrators say their institution can improve, with greater effort among faculty being the most common desired action.
This episode of The Key explores the results of our survey and how they compare with what students have told us in other polls. We’ll also hear a case study on how a teaching and learning center is encouraging faculty to be active participants in students’ success. Joining the discussion are Colleen Flaherty, special content editor at Inside Higher Ed, and Trey Conatser, assistant provost for teaching and learning at the University of Kentucky and director of UK’s Center for the Enhancement of Teaching and Learning.
Both discussions paint an overall optimistic picture of how institutions are working to find innovative ways to support their students to stay in college and graduate.
You can read more about our survey findings in our article “Survey: Student Success Administrators Optimistic”.
Hosted by Sara Custer, editor in chief of Inside Higher Ed. This episode is sponsored by the Gates Foundation.
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A growing number of colleges and universities are integrating life design into the student experience to improve student well-being, academic pursuits and future planning beyond graduation. Life design, which originates from the 2016 book Designing Your Life, uses design thinking principles to help guide individuals as they navigate change and transition, ultimately helping them find meaning and purpose in their lives.
In this episode of Voices of Student Success, Adrienne Ausdenmoore, assistant vice president and executive director, Geoffrey H. Radbill Center for College and Life Design at Bowling Green State University, shares how the university is implementing campus-wide changes to integrate life design into the student experience. Later, hear from Stanford University’s James Tarbox, assistant vice provost and executive director of career education, who shares how life design is essential in career services.
Hosted by Inside Higher Ed Student Success Reporter Ashley Mowreader. This episode is sponsored by KI. Read a transcript of the podcast here.
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Many college libraries have undergone transformation in recent years to serve as hubs for student success, offering a central location for students to hang out, work with peers and connect to support resources like tutoring. This reimagination of the library often comes with a physical reconfiguration, relocation of offices and expanded services, all in hopes of supporting access and student success.
In this episode of Voices of Student Success, Katie Clark, higher education market manager for KI and a former campus administrator, speaks to the evolution of the campus library and what it means for students and practitioners. Later, hear from Marquette University’s Lemonis Center director Marilyn Jones and vice provost for academic affairs and student success, John Su, to discuss how Marquette remodeled its Memorial Library to better support students.
Hosted by Inside Higher Ed Student Success Reporter Ashley Mowreader. This episode is sponsored by KI. Read a transcript of the podcast here.
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Internships are a high-impact practice that can provide students with valuable career skills, a professional network and on-the-job experience, but not every student has the opportunity to participate. A recent report found of the 8.2 million students who wanted to intern in 2023, close to half didn’t participate in one. Many of these students are from historically marginalized groups, including first-generation, low-income, community college students and students of color.
The University of New Hampshire launched Campus-2-Career in 2022, a campus-wide program that equips students with career competencies through their on-campus work positions.
In this episode, Gretchen Heaton, associate vice provost for career and professional success and high impact practices at the University of New Hampshire, discusses how UNH is increasing rich work-based learning opportunities through intentional professional development.
Hosted by Inside Higher Ed Student Success Reporter Ashley Mowreader. This episode is sponsored by KI. Read a transcript of the podcast here.
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The partisan divide in the U.S. seems unbridgeable at times, and many issues in higher education are deeply dividing politicians. But with the 2024 election just days away, there’s a remarkable amount of alignment around the importance of workforce development and training and how to strengthen it.
A new episode of The Key explores explores the relative consensus between the parties and its implications. Joining the discussion are Amanda Winters, program director for postsecondary education at the National Governors Association, and Michelle Van Noy, director of the Education and Employment Research Center at Rutgers University’s School of Management and Labor Relations.They examines how this alignment around workforce training is affecting policy development at the state and federal levels, and how November’s election might change what happens in the next few years, if at all. Hosted by Doug Lederman, editor and co-founder of Inside Higher Ed. This episode is sponsored by The Gates Foundation.Follow us on Apple Podcasts Google Podcasts Stitcher Spotify
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In this episode of The Key, Melissa Ezarik speaks with University of Tennessee, Knoxville’s chancellor, Donde Plowman, and Amber Williams, vice president of student success on their efforts to ensure their teams—and students—are aware of and confident about their strengths as they navigate their work.Williams, who joined the institution in 2020, soon before it fell a bit short on its retention increase goal, has found it helpful to remind colleagues that data is about individuals and showing what can be done to meet their needs. “One of my framings for leadership is that you lead through people, priorities and then projects,” she says. “People is the first thing. If you don’t get the people part right, the rest of it doesn’t work.”On October 28, 29 and 30, student success professionals from across the country will visit UT’s campus to share their challenges and successes in supporting students at their own institution. Learn more about the Student Success US event here, and look out for coverage in Inside Higher Ed.Hosted by Inside Higher Ed Student Success Editor, Melissa Ezarik. Read a transcript of the podcast here.Follow us on Apple Podcasts Google Podcasts Stitcher Spotify
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In July 2023, Congress lifted a ban on federal Pell Grant funding for incarcerated individuals in prison education programs, but there still remain barriers to enrollment and success for these learners. The Petey Greene Program (PGP), a non-profit organization that partners with prisons and higher education institutions, launched a College Bridge program in 2020 to increase college-level writing, reading and math skills for incarcerated students.In this episode, PGP’s Chiara Benetollo, executive director of The Puttkammer Center for Educational Justice and Equity, and Katherine Meloney, director of the Villanova Program at SCI Phoenix, discuss the college bridge program and the ways higher ed can support justice and learning for incarcerated individuals.Hosted by Inside Higher Ed Student Success Reporter Ashley Mowreader. This episode is sponsored by KI. Read a transcript of the podcast here.Follow us on Apple Podcasts Google Podcasts Stitcher Spotify
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Prior research shows students who have at least one connection to campus are more likely to persist, retain and complete a college degree, particularly for students from historically marginalized or less privileged backgrounds. However, building high-quality and long-lasting relationships can feel challenging or unattainable for many college students.In this episode, Elon University’s Peter Felten, and Emily Krechel, who serve as members on the Mentoring Initiatives Design Team, discuss the role of relationships in student success and how Elon stakeholders look to create a relationship-rich university community.Hosted by Inside Higher Ed Student Success Reporter Ashley Mowreader. This episode is sponsored by KI. Read a transcript of the podcast here.Follow us on Apple Podcasts Google Podcasts Stitcher Spotify
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Rising costs of living and increasing student housing rates have exacerbated college retention efforts as campus leaders look to tackle a rising concern: basic needs insecurity.
A lack of essential resources such as food, housing and clothing and general financial strain are two of the top reasons students say they leave college.
To address this issue and provide resources to students, the University of Houston opened its Center for Student Advocacy and Community in 2020, which houses some of the university’s essential needs programs. I spoke with the center’s director and assistant director about the relationship between student success and basic needs and how to promote resources across campus.
In this episode, host Ashley Mowreader speaks with the University of Houston’s director, Michael Crook, and associate director, Kevin Nguyen, of the Center for Student Advocacy and Community to learn more about how the center operates, the ties between basic needs and student success and some of the center’s future goals.
Hosted by Inside Higher Ed Student Success Reporter Ashley Mowreader. Read a transcript of the podcast here.Follow us on Apple Podcasts Google Podcasts Stitcher Spotify
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Since the start of the Israel-Hamas war in October 2023, colleges and universities have seen heightened tensions on campus as student protesters demand change from their administrators.Anti-war protests on college campuses are not a new phenomenon, with many institutions seeing similar unrest during the 1960s during the Vietnam War. The University of South Carolina was one such institution, which saw a general unrest among its student body amid racial tensions, the anti-war movement and other institutional grievances which came to a head in May 1970.The University of South Carolina took an unconventional approach to mitigate student frustrations, which included implementing a comprehensive University 101 course that infused feelings of belonging among participants. The initiative was largely successful, with the university experiencing no student riots for another 50 years.In this episode, John Gardner, one of the professors who helped create the first-year seminar at USC and founder of the John N. Gardner Institute for Excellence in Undergraduate Education, reflects on the protests of the 70s and shares how campus leaders today can learn from the past.Hosted by Inside Higher Ed Student Success Reporter Ashley Mowreader. Read a transcript of the podcast here.Follow us on Apple Podcasts Google Podcasts Stitcher Spotify
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With student mental health concerns on the rise, college leaders have turned their attention outward to campus facilities and the role space, light, sound and décor can play in student learning and healthy living. Many college campuses have established wellness rooms, sensory spaces or relaxation zones to promote healthy habits and academic success for learners.The focus on environmental wellness is also an inclusive effort, supporting students who struggle with sensory issues, including those with learning or developmental disabilities, and promotes universal design thinking.In this episode, experts from design firm HKS, Renae Mantooth, research lead in education, and Brad Robichaux, studio practice leader, discuss the science behind environmental wellness and how colleges are adapting to serve their students. Later, hear from Lauren Kehoe, then-accessibility and accommodations librarian at New York University, about how NYU adapted a room in the library to create a safe space for neurodiverse students to study and destress.Hosted by Inside Higher Ed Student Success Reporter Ashley Mowreader. Read a transcript of the podcast here.
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Community college students make up 40 percent of enrollment in U.S. higher education, and 80 percent of those students want to go on to earn a bachelor’s degree. However, only around 16 percent of those students will be successful in transferring and completing a four-year degree within six years after transferring.Transfer students often lose credits when continuing to their bachelor’s degree, slowing their progress toward graduation and increasing the costs associated with higher education. Transfer advocates recognize the need for state and institutional interventions (both at the two- and four-year level) to improve processes and promote degree attainment.In this episode, researchers from the Community College Research Center at Columbia University’s Teachers College, Aurely Garcia Tulloch and Tatiana Velasco Rodriguez, discuss CCRC’s current projects to improve transfer across the country. Later, hear from Pamela Johnston, dean of career and academic planning at Tallahassee State College, about how the institution has revised its advising process to make registration, transfer planning and working with an adviser more seamless for students.Hosted by Inside Higher Ed Student Success Reporter Ashley Mowreader. Read a transcript of the podcast here.
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Discussions about the impact of generative artificial intelligence in teaching and learning are steadily moving beyond questions about whether and how students will cheat.Today’s episode of The Key is drawn from a workshop expertly led by Inside Higher Ed’s Colleen Flaherty at the Digital Universities U.S. conference at Washington University in St. Louis.The conversation on “Teaching with Generative AI: Benefits and Risks” featured four thoughtful experts on teaching and learning: Asim Ali, executive director of the Biggio Center for the Enhancement of Teaching and Learning at Auburn University; Trey Conatser, director of the Center for the Enhancement of Learning and Teaching at the University of Kentucky; Emily Thompson, director of online programs at Washington University’s School of Medicine, and Michael Reese, associate dean at Johns Hopkins University’s Center for Teaching Excellence and Innovation.You’ll hear precious little discussion about cheating, but a lot of talk about the need for faculty training and support and the importance of bridging potential gaps in access and overcoming bias in the technology, among other things.The Key is hosted by Inside Higher Ed Co-founder and Editor Doug Lederman. This episode is sponsored by Mongoose.
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Student mental health is a growing concern for higher education administrators and practitioners as national rates of anxiety, depression and loneliness grow among college learners. During the COVID-19 pandemic, colleges and universities made heavy investments into digital solutions to improve students’ health and wellness, but how well do these applications serve students?In this episode, Sara Abelson, assistant professor and senior director of training and education at The Hope Center, explains what digital mental health interventions are, how they support students’ mental health and the need for more data regarding these interventions and the students who use them. Abelson is one of four authors of a recently published report by the Hope Center, commissioned by the Ruderman Family Foundation and in partnership with the Healthy Minds Network and Boston University.Hosted by Inside Higher Ed Student Success Reporter Ashley Mowreader. Read a transcript of the podcast here.
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Nationally, Black students are less likely than their white peers to persist, retain and earn a degree. Many interventions at colleges and universities seek to support struggling Black students, but a new program at Sacramento State University aims to celebrate Black excellence and history, recognizing Black students as scholars.In this episode, hear from Luke Wood, president of Sac State about the California State University’s commitment to improve Black student success, the foundation of the Black Honors College and a state-wide bill to recognize California institutions that help Black students achieve.Hosted by Inside Higher Ed Student Success Reporter Ashley Mowreader. Read a transcript of the podcast here.
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Recent public polls have found American’s confidence in higher education is waning, but current college students say they still see the investment they’re making in their future. Colleges, universities and national groups are looking to help students make the most of their degree through professional skill development and embedding careers into curriculum.In this episode, hear from Shawn VanDerziel, CEO of the National Association for Colleges and Employers about the national state of career curriculum in higher education, and Jim Duffy, associate dean of co-curricular education from Gettysburg College, to learn more about the college’s new strategic plan, which incorporates career development throughout the student experience.Hosted by Inside Higher Ed Student Success Reporter Ashley Mowreader.
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