Episodes
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Clinton, Chris and Nathan on how to develop meaningful client relationships
Intimacy isn’t a word you often associate with clients or customers. In this episode from the archives Clinton, Chris Losacco and Nathan Henry chat about the importance of (professional) intimacy. They share tips on how to build lasting and meaningful relationships with clients and explain how intimacy can help you get to the root of what problems actually need solving.
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Cam Ahler and Dan Luttrell on digital transformation at Bridgestone
Most people associate Bridgestone with tires, but they’re way more than just that. Bridgestone is constantly innovating to keep their fleets and customers happy and on the road. This week Clinton is joined by Cam Ahler and Dan Luttrell from the Bridgestone team to discuss how they are implementing forward thinking digital transformation. From allowing developers and enterprises to leverage their APIs to developing an enhanced digital experience for their customers, Bridgestone is bringing the industry into the future.
Links:
Bridgestone
Bridgestone Developer Garage
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Episodes manquant?
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The Launch and NTT DATA teams on how embracing AI can build a stronger, more caring workforce
It’s time to lean into AI literacy. This week on Catalyst, Launch by NTT DATA’s President Tammy Soares is joined by two AI experts, Kim Curley and Wendy Collins, to discuss the human side of AI. They discuss how generative AI can help with the difficulties that come along with an aging workforce, they share tips on how you can leverage generative AI as a tool to build empathy and explain how AI can help middle managers build skills and better care for employees.
Links:
Manufacturing Institute Workforce Summit
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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Megan Wang and Lisa Woodley on transforming the customer experience with data science and AI
This week Clinton is joined by Megan Wang and Lisa Woodley from NTT DATA to discuss how to improve the customer experience in the digital age. From the impact of digitalization on service delivery, to the role of AI in enhancing customer interactions, to the cultural differences in the worldwide adoption of such tools, they get into what the future could look like for customers and creators.
Links:
From Vegas to Tokyo: Standouts from CES and Tokyo Automotive World
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William Chumley on prioritizing customer experience at the state level
There’s no wrong door to get to government. Every citizen should have an avenue to access government services in some form or another, be it digital or in person. This week Clinton sits down with William Chumley, the Chief Customer Officer for the Governor's Office of Information Technology for the State of Colorado and Cathy LoDuca, the VP for Growth for Public Sector at NTT DATA. They discuss how to serve both the individual and the whole and how to orchestrate numerous systems, people and processes to streamline the citizen user journey at the state level.
Links:
William Chumley
My Colorado App
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Brant Beard on how to lead teams towards success
Encourage your team to be fearless and you can create a culture of collaboration. In this episode from the archives Brant Beard, Assistant Vice President of Application Services at Parallon, joins Launch by NTT DATA’s Clinton Bonner and Robbie Elliott to discuss fostering healthy team dynamics. They discuss the importance of good communication, embracing challenges and being your authentic self.
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Greg Larkin on how to have the hard conversations that catalyze new growth
In every industry there are insiders and outsiders. Greg Larkin prides himself on being an outsider. Greg was the first person to publicly predict the 2008 subprime mortgage crisis and has since gone on to launch dozens of transformative products for Fortune 500 companies. This week Greg joins Clinton to discuss how you can truly innovate in large enterprises. He gives tools on how to overcome obstructionism and explains the importance of having difficult conversations to break through resistance and push towards innovation.
Links:
Greg Larkin
This Might Get Me Fired
Punks and Pinstripes
From Vegas to Tokyo: Standouts from CES and Tokyo Automotive World
Innovator's Dilemma
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Can large companies contribute to society, be sustainable, and be profitable? Vito Mabrucco thinks so. This week on Catalyst, Clinton is joined by Vito Mabrucco, NTT Corporation's Global Chief Marketing Office, to discuss how NTT balances ethics, collaboration, innovation and sustainability. Vito shares some of NTT's current innovations and delves into current sustainability initiatives and cutting edge advancements in photonics.
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Mik Kersten on transforming value streams with the flow framework
What's the best way to connect strategy to delivery? Dr. Mik Kersten wrote the book on it. This week Clinton is joined by Dr. Mik Kersten, the CTO at Planview and author of Project to Product, and Keith Buehlman, Senior Director of Business Value Acceleration at Launch by NTT DATA, to discuss how teams can move from project thinking to product thinking. Dr. Mik explains what separates product based versus project based thinking and shares the 3 epiphanies he had when researching how to make teams more effective and how to reduce bottlenecks.
Links:
Project to Product: How to Survive and Thrive in the Age of Digital Disruption with the Flow Framework
Planview
Register for the 2024 Project to Product Summit
RSVP for the 2024 Project to Product Summit: Executive Experience
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Per Kristian Stoveland on his generative art series The Harvest
Generative artists are trailblazing a brand new, technology-based future. In this archived episode Clinton sits down with Per Kristian to hear all about how he developed his ambitious generative art collection The Harvest. Per Kristian explains what generative art actually is, how it differs from AI art, and breaks down the technologies and platforms that power his stunning work.
Links:
Perkwerk OpenSea OpenSea - Per Kristian Stoveland The Harvest #0The Harvest #112The Harvest #162The Harvest #369VoidSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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Nate Berent-Spillson on the power of platform thinking
In the enterprise world, there are three main reasons for why an organization may be struggling to gain momentum: organizational muscle memory, structural friction, and legacy technical debt. In this archived episode Clinton is joined by Nate Berent-Spillson, NTT DATA’s VP of Engineering, to discuss how large enterprises can harness disruptive shifts to create real change.
Links:
Frictionless Enterprise
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Arlene Harris on the transformation of the telecommunications industry
Telecommunications has come a long way since the 60s. This week Clinton is joined by telecom pioneer, Arlene Harris, and NTT DATA’s Devin Yaung to discuss how platforms and the telecom industry have changed over the past 60 years. They delve into Arlene’s incredible journey from working a switchboard at 12 years old to how she transformed the wireless tech and airline industries. Arlene also shares the one thing that kept her going throughout it all - serving the customer.
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Two design experts on the costs of accruing design debt
We hear a lot about technical debt but what about its equally bothersome cousin design debt? This week on Catalyst Clinton sits down with NTT DATA design experts Mohit SantRam and Kevin McGrath to talk about design debt. They share the tell-tale signs of how to spot design debt and the first steps to take to reduce it. Paying down design debt may seem costly but the cost of not taking it on is even greater.
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Jason Aitchison on good IT architecture practices
The saying goes “all together all from the start,” and that goes for architects too. This week Clinton is joined by Jason Aitchison, Senior Director at NTT DATA, to discuss what makes a good IT architect. Jason shares the traits he looks for in an architect, from creativity to proven problem solving skills, and shares the importance of attaching a delivery team to an architect's work so it can get off the whiteboard and into practice.
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Shahid Ahmed on how Edge AI is transforming factory floors
Factory floors can sometimes be tough and rough. Luckily, new Edge AI solutions can help to make factories more efficient. This week, Clinton is joined by Shahid Ahmed, Group EVP at NTT DATA, to discuss how Edge AI is being used in factories to improve working conditions and environmental targets for a number of large businesses. Shahid shares some use cases on how Edge AI is currently being used and explains how Edge AI is empowering companies and workers alike.
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Lisa Woodley on the topic that took the Forrester CX Summit by storm
In June, the Forrester CX Summit kicked off in Nashville. NTT DATA’s Head of Design, Lisa Woodley, attended the event and noticed that there was one topic that permeated every track of the summit - AI. This week Lisa chats with Clinton about the main topics that were discussed at the Summit, from navigating the present and future with AI to how AI will affect design principles to the ethics around its usage.
Links:
Forrester CX Summit
Unmasking AI
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Danny Presten on how to improve flow through value stream management
Organizations are often engaged in a flurry of day to day activities that may appear productive, but fail to yield meaningful results. This is why it’s so important to explore the intricacies of value stream management, Agile methodologies, and the transformative power of problem-solving. In this archived episode, Launch by NTT DATA’s Senior Director of Value Stream Management Danny Presten joins Clinton Bonner to take a look at company transformations and how to improve flow through the value stream management.
Links:
Danny Presten
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Kamran Khan on transforming field support and customer services with augmented reality
For years talk about augmented reality (AR) was everywhere but not everyone had access to it. At CareAR, they’ve found a way to democratize AR. This week Clinton sits down with Kamran Khan, VP of Partnerships at CareAR, to discuss how they’re providing enterprises with personalized AR and AI solutions. They discuss the democratization of AR, how to fail small and early, how to adapt a product to niche use cases and how AR is making things safer for field support services.
Links:
Kamran Kahn
CareAR
Frictionless enterprise
Greater than the sum of its parts - Podcast
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Three experts on defining value early on and what’s at risk if you don’t
It’s rare, but when engineering, design and product strategy fall into lock step to deliver a product it can feel like magic. This week on Catalyst, Clinton sits down with product experts Ash Howell, Scott Campagna, and Jamie Bernard to discuss why enterprises often can’t align product, design, and engineering until it’s too late. They break down how this happens and share ways to orchestrate getting all the right people together at the right time.
Links:
The Signals Are Talking - Amy Webb
Are you right or are you useful? Lessons of One Gripe leadership from Jim Brusnahan
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Bryan Kearney on the IT of utilities
You may not picture utility companies being at the cutting edge of technological change, but according to Bryan Kearney utility companies are constantly innovating and building forward looking partnerships. In this archived episode, Clinton is joined by Bryan, an energy industry leader-turned tech advisor and consultant, to discuss the challenges and opportunities of operating in the utility sector and the future of tech in utilities.
Links:
Arizona Public Service
Bryan’s LinkedIn
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