Episodes
-
Uncle Marv interviews Kevin Lancaster and Matt Solomon from Channel Program about their new product, MyITspend. The guests introduce the tool as a client management solution designed to help MSPs optimize their client relationships and boost revenue.
Kevin explains that MyITspend grew out of the need to solve big problems in the MSP industry and make operations more efficient. The tool started with the Navistack concept, which helps MSPs visualize their technology stack and identify gaps. MyITspend expands on this by allowing MSPs to manage their own and their clients' technology spend, contracts, and subscriptions.
Matt highlights the tool's ability to uncover shadow IT and provide greater visibility into clients' technology investments. This enables MSPs to have more mature conversations during quarterly business reviews and identify new revenue opportunities. He also demonstrates the tool's interface, showing how it helps MSPs track their own expenses, manage contracts, and visualize their clients' technology stacks. They emphasize the tool's potential for lead generation, allowing MSPs to offer it to prospects as a way to gain insight into their IT spend.
Kevin and Matt discuss pricing, with internal use starting at $99 per month and customer-facing licenses at $249 per month. They stress the tool's affordability and potential ROI through improved operational efficiency and new revenue opportunities.
The conversation touches on the challenges of getting clients to share their technology spend information and how MSPs can position the tool as a valuable service. The guests also hint at future developments, including integrations with PSAs and features to help MSPs manage contracts and commissions from various sources.
Key Takeaways:
MyITspend helps MSPs manage their own and clients' technology spendThe tool provides visibility into contracts, subscriptions, and renewal datesIt can be used for lead generation by offering it to prospectsMyITspend enables more mature conversations during quarterly business reviewsThe tool helps MSPs differentiate themselves in a crowded marketplaceIt addresses operational inefficiencies in contract and subscription managementPricing is designed to be affordable for MSPs of all sizesFuture developments include integrations with PSAs and expanded featuresWebsite: https://info.channelprogram.com/myitspend
=== Show Information
Website: https://www.itbusinesspodcast.com/
Host: Marvin Bee
Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?
One-Time Donation: https://www.buymeacoffee.com/unclemarv
=== Music:
Song: Upbeat & Fun Sports Rock Logo
Author: AlexanderRufire
License Code: 7X9F52DNML - Date: January 1st, 2024
-
Dawn Sizer, CEO of Third Element Consulting, joins Uncle Marv to discuss the success of her MSP business. She attributes their success to working closely with her husband and having a strong leadership team. Dawn shares insights on adopting AI tools like Copilot, emphasizing the importance of skilled workers to effectively use these tools.
The conversation covers Third Element Consulting's high client retention rate, which Dawn credits to authenticity, transparency, and building strong relationships with clients. They discuss the challenges of providing IT services to diverse industries, including government agencies and cannabis businesses, focusing on high availability and compliance.
Dawn talks about her active participation in the channel community, highlighting the benefits of peer learning and vendor relationships. She also shares her company's growth plans, including hiring a salesperson and aiming for significant revenue increases. The episode concludes with a discussion on recent Florida man stories and upcoming industry events.
Key Takeaways:
Strong leadership team and working with a spouse can contribute to MSP successEffective use of AI tools requires skilled workersHigh client retention stems from authenticity and strong relationshipsDiverse client industries require focus on high availability and complianceActive channel participation provides valuable peer learning opportunitiesGrowth strategies include hiring dedicated sales staffLinks from the show:
Date Night with The Sizers: https://www.itbusinesspodcast.com/293Florida Man Uses Alligator to Open Beer Can: https://tinyurl.com/5ak58crw=== Show Information
Website: https://www.itbusinesspodcast.com/
Host: Marvin Bee
Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?
One-Time Donation: https://www.buymeacoffee.com/unclemarv
=== Music:
Song: Upbeat & Fun Sports Rock Logo
Author: AlexanderRufire
License Code: 7X9F52DNML - Date: January 1st, 2024
-
Episodes manquant?
-
Joe Lohmeier, NinjaOne's new channel chief, joins the IT Business Podcast to discuss the company's recent developments and growth. NinjaOne, formerly known as NinjaRMM, has expanded its offerings to become a unified endpoint management platform serving both MSPs and internal IT departments.
The conversation covers NinjaOne's rebranding, its recognition as a top RMM solution for 20 consecutive quarters, and the launch of the Ninja One Now partner program. Lohmeier highlights the company's focus on customer satisfaction, product innovation, and responsiveness as key factors in their success.
NinjaOne's platform now includes features such as RMM, backup, patch management, endpoint monitoring, and mobile device management. The company has seen significant growth in both the MSP and enterprise markets, with some customers managing over 100,000 endpoints.
Lohmeier discusses the challenges faced by MSPs in managing increasingly vulnerable and risky endpoints, and how NinjaOne is positioned to help address these issues. He also touches on the company's approach to AI integration, emphasizing a cautious and thoughtful implementation to ensure security and reliability.
The interview concludes with insights into NinjaOne's global expansion, its record growth in 2023, and hints at upcoming announcements in the fall.
Key Takeaways:
NinjaOne has rebranded from NinjaRMM and expanded its offeringsThe company has been rated the #1 RMM for 20 consecutive quartersNinjaOne Now partner program launched to simplify partnershipsNinjaOne serves both MSPs and internal IT departmentsThe platform includes RMM, backup, patch management, and MDM featuresNinjaOne is seeing growth in both SMB and enterprise marketsThe company is taking a cautious approach to AI integrationNinjaOne is expanding globally with a strong presence in APAC and EMEAWebsite: https://www.ninjaone.com/
=== Show Information
Website: https://www.itbusinesspodcast.com/
Host: Marvin Bee
Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?
One-Time Donation: https://www.buymeacoffee.com/unclemarv
=== Music:
Song: Upbeat & Fun Sports Rock Logo
Author: AlexanderRufire
License Code: 7X9F52DNML - Date: January 1st, 2024
-
Sudhir Nambiar, co-founder and CEO of XAmplify, introduces their marketing automation platform tailored for MSPs and IT service providers. The platform offers solutions for channel marketing, partner relationship management, and through-channel marketing automation.
XAmplify allows MSPs to conduct co-branded campaigns with multiple vendors, addressing the challenge of managing relationships with 10-15 vendors simultaneously. The platform provides a centralized location for marketing activities, deal registrations, and vendor management.
Key features of XAmplify include:
Co-marketing and co-selling capabilitiesIntegration with popular CRMs and PSAsWhite-label and co-branding optionsVideo hosting and landing page creationList management with built-in validationMulti-tenancy for managing multiple vendor relationshipsBidirectional sync between CRMs and marketing automation toolsSudhir emphasizes the platform's ability to protect MSPs' leads and contacts while enabling efficient collaboration with vendors. XAmplify also offers features for lead sharing, deal registration, and pipeline visibility. The platform aims to help MSPs grow their business by providing tools for revenue growth, closing deals faster, and expanding their service offerings. Sudhir shares his background as a former MSP, which influenced the development of XAmplify to address common industry challenges.
Key Takeaways:
XAmplify offers a centralized platform for MSPs to manage multiple vendor relationshipsThe platform provides co-marketing and co-selling capabilitiesIntegration with popular CRMs and PSAs streamlines workflowBuilt-in list validation and management protect MSPs' dataXAmplify aims to help MSPs grow revenue and close deals fasterWebsite: https://xamplify.com/
=== Show Information
Website: https://www.itbusinesspodcast.com/
Host: Marvin Bee
Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?
One-Time Donation: https://www.buymeacoffee.com/unclemarv
=== Music:
Song: Upbeat & Fun Sports Rock Logo
Author: AlexanderRufire
License Code: 7X9F52DNML - Date: January 1st, 2024
-
Wayne Creamer, founder and CEO of Symoda, returns to the IT Business Podcast to discuss the evolution of their customer-centric communication platform for managed service providers (MSPs). With 20 years of experience in the MSP space, Wayne identified communication as a recurring problem among customers, which led to the creation of Symoda.
Initially a mobile-based solution, Symoda is expanding to desktop and team platforms like Slack and Teams. The platform integrates with ConnectWise and Autotask, enhancing communication and support within organizations. It offers features such as customizable push notifications, streamlined ticket management, and user onboarding processes.
Wayne emphasizes the importance of effective communication in managing customer relationships. Symoda’s push notification feature allows for targeted communication with customers, helping to resolve issues quickly and improve satisfaction. The platform aims to enhance communication at all levels: end-user, MSP contact, and VIP support.
The discussion also covers Symoda’s progress since last year, including the addition of a free customer option with marketing material, training, and a one-person trial. Wayne mentions plans for future integrations with other tools like Zendesk, Freshdesk, Halo, and Simot, aiming to make their solution end-user centric and adaptable to different tool changes.
Artificial Intelligence (AI) development is underway at Symoda, with the goal of improving efficiency and providing personalized support options. Wayne shares insights on building customer trust, personalization, and the value of feedback in product evolution.
Key Takeaways:
Symoda addresses communication challenges in the MSP industryThe platform is expanding from mobile to desktop and team platformsIntegration with ConnectWise and Autotask enhances communication and supportAI development aims to improve efficiency and personalized supportEffective communication is crucial for managing customer relationshipsSymoda offers customizable push notifications and targeted communicationFuture integrations planned with various tools to increase adaptabilityWebsite: https://symoda.com/
=== Show Information
Website: https://www.itbusinesspodcast.com/
Host: Marvin Bee
Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?
One-Time Donation: https://www.buymeacoffee.com/unclemarv
=== Music:
Song: Upbeat & Fun Sports Rock Logo
Author: AlexanderRufire
License Code: 7X9F52DNML - Date: January 1st, 2024
-
Uncle Marv and Matt Koenig catch up after a missed meeting at IT Nation Secure. They discuss NodeWare's continuous vulnerability management solution and its recent spin-off as a separate company. Matt highlights Nodeware's compliance with various cybersecurity standards, including the recently updated CIS control version 8.1.
The conversation covers Nodeware's new patch management feature, which allows users to schedule and deploy Windows updates directly from the dashboard. Matt explains the process of selecting and applying patches, emphasizing the importance of giving users notice before reboots.
They discuss the challenges MSPs face in implementing vulnerability management across all clients and Nodeware's efforts to address these concerns. Matt mentions potential partnerships with third-party companies to assist MSPs in managing the initial influx of vulnerability data.
The podcast touches on NodeWare's integrations with various platforms and marketplaces, as well as upcoming features like third-party patching for Windows ecosystem applications and support for Mac and Linux systems.
Uncle Marv and Matt stress the importance of MSPs being proactive in cybersecurity, understanding their clients' cyber liability insurance requirements, and avoiding "willful ignorance" when it comes to security vulnerabilities.
Key Takeaways:
Nodeware now offers patch management directly from its dashboardContinuous vulnerability management is crucial for compliance and cybersecurityMSPs should be proactive in addressing security vulnerabilities for all clientsUnderstanding and meeting cyber liability insurance requirements is essentialUpcoming features include third-party patching and support for Mac and Linux systems=== Show Information
Website: https://www.itbusinesspodcast.com/
Host: Marvin Bee
Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?
One-Time Donation: https://www.buymeacoffee.com/unclemarv
=== Music:
Song: Upbeat & Fun Sports Rock Logo
Author: AlexanderRufire
License Code: 7X9F52DNML - Date: January 1st, 2024
-
Larry Garcia introduces Strety as a Business Operating System Software (BOSS) designed to help companies improve operational efficiency. The tool focuses on key performance indicators (KPIs), goal setting, and project management.
Strety integrates with Microsoft Teams and offers features such as smart agendas, automatic reminders, and goal tracking. It can be used internally by MSPs and can also be offered to their clients as a value-added service.
Garcia explains that Strety helps companies execute on data insights, filling the gap left by tools like Bright Gauge, which primarily focused on data visualization. The platform guides users through implementing operational improvements, similar to what a business coach might recommend.
The interview highlights Strety's approach to onboarding, recommending that companies start with weekly meeting cadences before progressing to goal setting and long-term planning.
Garcia shares an example of an MSP that improved efficiency by 5-10% after implementing Strety, potentially saving on hiring additional staff. Garcia also discusses Strety's participation in the IT Nation Pitch It program and their plans for future growth and development.
Key Takeaways:
Strety is a business management tool designed for operational efficiencyIt integrates with Microsoft Teams to reduce tool fatigueThe platform can be used internally by MSPs and offered to their clientsStrety focuses on KPIs, goal setting, and project managementImplementation can lead to significant efficiency improvements for businessesWebsite: https://www.strety.com/
=== Show Information
Website: https://www.itbusinesspodcast.com/
Host: Marvin Bee
Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?
One-Time Donation: https://www.buymeacoffee.com/unclemarv
=== Music:
Song: Upbeat & Fun Sports Rock Logo
Author: AlexanderRufire
License Code: 7X9F52DNML - Date: January 1st, 2024
-
Patrick Clawson introduces CheckRed Security as a comprehensive cloud security SaaS solution that covers both cybersecurity and compliance aspects. The platform uniquely addresses IaaS, PaaS, and SaaS security in a single multi-tenant environment, making it ideal for service providers.
CheckRed goes beyond monitoring and risk assessment by providing guided remediation workflows and detailed reports. The platform is designed to be MSP-friendly, with features like free sign-ups and simplified charging based on employee count.
Clawson highlights the platform's efficiency, mentioning that it can scan a 1,000-user environment in just 10 minutes and a 70,000-user environment in about an hour and 15 minutes. This speed allows MSPs to create new revenue-generating opportunities quickly.
The platform is API-based and doesn't require agents. It integrates with existing cyber platforms like SOAR, XDR, and SEM. CheckRed provides a multi-tenant view for MSPs, allowing them to see security scores for all clients at once, based on the NIST ERM score.
CheckRed covers about 60 major SaaS apps, including less commonly monitored platforms like Monday.com. The platform also includes an SDK for onboarding and managing lesser-known apps at a local level.
Key Takeaways:
CheckRed offers a comprehensive cloud security solution for IaaS, PaaS, and SaaSThe platform is designed specifically for MSPs and service providersRapid scanning and reporting capabilities save time and create new revenue opportunitiesMulti-tenant design allows easy management of multiple clientsCovers a wide range of SaaS apps, including less common onesWebsite: https://checkred.com/
=== Show Information
Website: https://www.itbusinesspodcast.com/
Host: Marvin Bee
Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?
One-Time Donation: https://www.buymeacoffee.com/unclemarv
=== Music:
Song: Upbeat & Fun Sports Rock Logo
Author: AlexanderRufire
License Code: 7X9F52DNML - Date: January 1st, 2024
-
Uncle Marv interviews Zach Kromkowski from Senteon, a cybersecurity company participating in the IT Nation Pitch It Accelerator program. Senteon provides automated system hardening and compliance solutions for workstations, servers, and browsers based on CIS standards.
Zach explains that Senteon's platform automates the implementation of over 1,200 security settings recommended by CIS. The company has rewritten about 550 GPOs from a security perspective and hosts weekly educational webinars with CIS and subject matter experts to discuss these settings.
Senteon's approach differs from traditional methods like Intune or Group Policy by not only pushing changes but also verifying their effectiveness. The platform includes a learning mode to tailor risk assessments and create a roadmap for improving security posture over time.
The interview covers Senteon's pricing model, which is $1 per endpoint per month with a 250-endpoint minimum. Zach emphasizes the tool's MSP-friendly features, including multi-tenancy support and the ability to deploy settings across multiple clients.
Key features of Senteon include real-time monitoring, analysis, and alerting, as well as the ability to track changes made by users and revert them if necessary. The platform also offers an "undo button" to quickly revert all changes made by Senteon.
Zach highlights Senteon's unique approach to security configuration management, making changes directly via the Win32 API rather than relying on Microsoft tools. The platform works with both cloud and on-premises environments and can help identify misconfigured settings and potential security issues.
Key Takeaways:
Senteon automates system hardening based on CIS standardsThe platform covers 1,200+ security settings for workstations, servers, and browsersSenteon offers real-time monitoring, analysis, and alertingPricing is $1 per endpoint per month with a 250-endpoint minimumThe platform includes a learning mode and multi-tenancy support for MSPsSenteon can identify misconfigured settings and potential security issuesThe "undo button" allows quick reversion of all changes made by SenteonWebsite: www.senteon.com
=== Show Information
Website: https://www.itbusinesspodcast.com/
Host: Marvin Bee
Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?
One-Time Donation: https://www.buymeacoffee.com/unclemarv
=== Music:
Song: Upbeat & Fun Sports Rock Logo
Author: AlexanderRufire
License Code: 7X9F52DNML - Date: January 1st, 2024
-
Robert J. Scott, co-founder of Monjur, returns to the IT Business Podcast to discuss their contracts-as-a-service platform for IT managed service providers. Scott highlights the benefits of participating in the IT Nation Pitch It Accelerator program, including valuable connections and exposure that have accelerated Monjur's growth.
Monjur offers a cloud-based legal service with industry-leading templates customized for each MSP and dynamically updated. The platform integrates with quoting tools and sales processes, streamlining the contracting process. Scott explains the difference between their Essentials and Standard plans, with the Essentials plan designed for smaller MSPs with revenue under $1.5 million.
The interview covers how Monjur stays current with various state and international laws using AI-powered legal research tools in partnership with Lexis Nexus. Scott also discusses the affordability of their services, with plans starting at $149 per month for smaller MSPs.
The conversation explores the types of templates available, including master service agreements, statements of work, and specialized attachments for managed compliance and AI services. Scott emphasizes the importance of their Schedule of Third-Party Services, which acts as a waiver protecting MSPs from liability related to third-party vendors.
The podcast also discusses the relationship between Monjur's services and E&O insurance, highlighting how their platform provides additional protections not covered by insurance. Scott explains how Monjur can assist MSPs in incident response and claims defense, depending on their insurance carrier and policy.
Key Takeaways:
Monjur offers cloud-based, dynamically updated legal services for MSPsThe platform integrates with quoting tools to streamline the contracting processPricing starts at $149/month for smaller MSPs with revenue under $1.5 millionMonjur uses AI-powered legal research tools to stay current with laws and regulationsThe Schedule of Third-Party Services provides crucial liability protection for MSPsMonjur's services complement E&O insurance by offering additional protections=== Show Information
Website: https://www.itbusinesspodcast.com/
Host: Marvin Bee
Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?
One-Time Donation: https://www.buymeacoffee.com/unclemarv
=== Music:
Song: Upbeat & Fun Sports Rock Logo
Author: AlexanderRufire
License Code: 7X9F52DNML - Date: January 1st, 2024
-
Uncle Marv sits down with Michelle Accardi, CEO of LionGard, to explore the latest advancements in MSP technology and the exciting developments at LionGard. The conversation kicks off with a discussion about Liongard’s role in enhancing MSP operations through comprehensive attack surface management. Michelle explains how Liongard’s platform automates IT asset inventory, monitors configuration changes, and provides a cyber risk dashboard tied to cyber insurance controls.
Michelle introduces Leo, Liongard’s generative AI support agent, designed to assist partners with support needs, ticket updates, and generating new reports. This AI tool aims to increase partner satisfaction by providing immediate answers and facilitating efficient problem resolution.
The episode also highlights the upcoming RoarCon event, Liongard’s inaugural user conference, set to take place in Frisco, Texas. Michelle shares her excitement about the event, which will feature keynote speaker Eric O'Neill, a cybersecurity expert and former FBI operative. Additionally, Michelle discusses her initiative, MSP Mavens, a networking group for women executives in the MSP industry, aimed at fostering peer support and professional growth.
Throughout the interview, Michelle emphasizes the importance of growth for both LionGard and its MSP partners. She discusses strategies for MSPs to monetize their tech stacks and improve efficiency, ultimately driving profitability. The episode concludes with a light-hearted segment where Michelle shares a personal story about her daughter's recent adventure in Florida.
Key Takeaways
Liongard’s Platform: Automates IT asset inventory, monitors configuration changes, and provides a cyber risk dashboard.Leo AI Support Agent: Assists with support needs, ticket updates, and report generation, enhancing partner satisfaction.RoarCon Event: Liongard’s inaugural user conference featuring cybersecurity expert Eric O'Neill.MSP Mavens: A networking group for women executives in the MSP industry, promoting peer support and professional growth.Growth Strategies: Emphasis on monetizing tech stacks and improving efficiency to drive profitability for MSPs.Website: https://www.liongard.com/
=== Show Information
Website: https://www.itbusinesspodcast.com/
Host: Marvin Bee
Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?
One-Time Donation: https://www.buymeacoffee.com/unclemarv
=== Music:
Song: Upbeat & Fun Sports Rock Logo
Author: AlexanderRufire
License Code: 7X9F52DNML - Date: January 1st, 2024
-
Uncle Marv recaps his recent attendance at multiple tech conferences, focusing on IT Nation Secure and PAX 8 Beyond. He highlights key announcements from these events, including ConnectWise's Security 360 product and PAX 8's new Marketplace.
The podcast explores the world of conference swag, with Uncle Marv reviewing various items across categories such as tech gadgets, writing utensils, socks, and shirts. He emphasizes the importance of thoughtful, quality swag that attendees will actually use and appreciate.
In a special segment, Uncle Marv interviews Cynthia Schreiner from CyberQP about their popular hot sauce swag. Cynthia explains the thought process behind choosing hot sauce as their signature item, highlighting its ability to start conversations and leave a lasting impression.
The episode also touches on the increasing number of tech conferences and the challenges of attending multiple events in a short period. Uncle Marv expresses his intention to scale back on conference attendance in the future.
Key Takeaways:
ConnectWise released Security 360, a new product for MSPs to aggregate security dataPAX 8 unveiled their new Marketplace with features like storefronts and Opportunity ExplorerQuality and thoughtfulness in swag items are crucial for leaving a lasting impressionUnique swag items, like CyberQP's hot sauce, can become a company's signature at eventsThe tech conference landscape is becoming increasingly crowdedWebsite: https://cyberqp.com/
=== Show Information
Website: https://www.itbusinesspodcast.com/
Host: Marvin Bee
Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?
One-Time Donation: https://www.buymeacoffee.com/unclemarv
=== Music:
Song: Upbeat & Fun Sports Rock Logo
Author: AlexanderRufire
License Code: 7X9F52DNML - Date: January 1st, 2024
-
Uncle Marv welcomes Darrin Swan with Todyl to discuss the company's comprehensive cybersecurity platform designed for SMBs and MSPs. Darrein explains that Todyl was founded to address the growing cybersecurity challenges faced by smaller businesses that lack the resources of larger enterprises.
Todyl's platform integrates various security tools into a single, user-friendly solution, including next-gen firewalls, intrusion detection and prevention systems, and secure remote access capabilities. This approach simplifies cybersecurity management for SMBs and allows MSPs to offer robust security services to their clients more efficiently.
Darrin highlights the importance of a layered security approach, emphasizing that traditional antivirus solutions are no longer sufficient in today's threat landscape. He explains how Todyl's platform provides comprehensive protection against a wide range of cyber threats, including ransomware, phishing, and advanced persistent threats.
The conversation touches on the challenges of securing remote work environments, a concern that has become increasingly relevant in recent years. Todyl's solution includes secure remote access features that enable businesses to protect their networks and data regardless of where employees are working.
Darrin also discusses Todyl's partnership model with MSPs, explaining how the platform enables these providers to offer enterprise-grade security solutions to their SMB clients without the need for extensive in-house expertise or resources. This model helps bridge the cybersecurity gap for smaller businesses while creating new revenue opportunities for MSPs.
The interview concludes with Darren sharing his insights on the future of cybersecurity, predicting a continued increase in threats and the growing importance of AI and machine learning in detecting and mitigating these risks.
Key Takeaways:
Todyl offers a comprehensive cybersecurity platform tailored for SMBs and MSPs.The platform integrates multiple security tools into a single, user-friendly solution.A layered security approach is crucial in today's threat landscape.Secure remote access is a key feature for protecting distributed work environments.Todyl's partnership model enables MSPs to offer enterprise-grade security to SMBs.AI and machine learning are expected to play an increasing role in future cybersecurity solutions.Website: https://www.todyl.com/
=== Show Information
Website: https://www.itbusinesspodcast.com/
Host: Marvin Bee
Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?
One-Time Donation: https://www.buymeacoffee.com/unclemarv
=== Music:
Song: Upbeat & Fun Sports Rock Logo
Author: AlexanderRufire
License Code: 7X9F52DNML - Date: January 1st, 2024
-
Simon Green, a veteran in the IT industry, joins Uncle Marv to discuss his extensive career and the changing landscape of technology. With over 25 years of experience, Simon has witnessed the transformation of IT from mainframes to cloud computing.
Simon reflects on his early days in IT, starting as a programmer and gradually moving into management roles. He emphasizes the importance of continuous learning and adaptability in the fast-paced tech world. Simon shares how he transitioned from hands-on technical work to leadership positions, highlighting the need for both technical expertise and people skills in IT management.
The conversation covers the challenges faced by IT professionals, including keeping up with rapidly evolving technologies and managing client expectations. Simon offers practical advice for newcomers to the field, stressing the importance of building a strong foundation in core IT concepts while remaining open to emerging trends.
Simon and Uncle Marv explore the impact of cloud computing and artificial intelligence on the IT landscape. They discuss how these technologies are reshaping businesses and creating new opportunities for IT professionals. Simon provides insights on how companies can leverage these technologies to improve efficiency and stay competitive.
The episode concludes with Simon sharing his thoughts on the future of IT and offering guidance to business owners on integrating technology into their operations. He emphasizes the need for a strategic approach to IT investments and the importance of aligning technology with business goals.
Key Takeaways:
Continuous learning is crucial in the ever-evolving IT industryBalancing technical skills with people management is key for IT leadersCloud computing and AI are transforming the IT landscapeA strong foundation in core IT concepts is essential for career growthAligning IT strategies with business goals is critical for success=== Show Information
Website: https://www.itbusinesspodcast.com/
Host: Marvin Bee
Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?
One-Time Donation: https://www.buymeacoffee.com/unclemarv
=== Music:
Song: Upbeat & Fun Sports Rock Logo
Author: AlexanderRufire
License Code: 7X9F52DNML - Date: January 1st, 2024
-
Rex Frank, a veteran in the managed services industry, shares his journey from working at a break-fix company to becoming a leader in managed services. He emphasizes the critical role of process documentation in scaling IT businesses and improving service quality.
Frank discusses the challenges faced by managed service providers (MSPs) in the early days, including the transition from break-fix models to proactive maintenance. He highlights the importance of standardization and how it contributes to better service delivery and increased profitability.
The conversation explores the concept of "process maturity" and its impact on business operations. Frank explains how well-documented processes can lead to consistent service delivery, reduced errors, and improved customer satisfaction. He also touches on the significance of employee training and the benefits of having clearly defined roles and responsibilities within an organization.
Frank shares insights on pricing strategies for MSPs, emphasizing the need to align pricing with the value delivered to clients. He discusses the evolution of pricing models in the industry and how businesses can optimize their pricing to remain competitive while ensuring profitability.
The interview concludes with Frank's thoughts on the future of managed services, including the potential impact of artificial intelligence and automation on the industry. He encourages MSPs to continually adapt and improve their processes to stay ahead in an ever-changing technological landscape.
Key Takeaways:
Process documentation is crucial for scaling IT businessesStandardization leads to improved service delivery and profitabilityWell-defined processes contribute to consistent service and reduced errorsPricing should align with the value delivered to clientsContinuous adaptation and improvement are essential for MSP success=== Show Information
Website: https://www.itbusinesspodcast.com/
Host: Marvin Bee
Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?
One-Time Donation: https://www.buymeacoffee.com/unclemarv
=== Music:
Song: Upbeat & Fun Sports Rock Logo
Author: AlexanderRufire
License Code: 7X9F52DNML - Date: January 1st, 2024
-
Nancy Henriquez, an IT veteran with more than two decades of experience, joins Uncle Marv to discuss her career trajectory and the lessons she's learned in the tech industry. Nancy began her journey at Motorola, where she spent 15 years honing her skills and climbing the corporate ladder. She then moved to Citrix, where she faced new challenges and opportunities for growth.
Throughout the interview, Nancy emphasizes the importance of adaptability and continuous learning in the IT field. She shares how she navigated through various roles, from individual contributor to people manager, and the valuable lessons she gained from each position. Nancy also discusses the significance of mentorship and how it has shaped her career and leadership style.
The conversation explores the challenges Nancy faced as a woman in a male-dominated industry. She offers advice on how to overcome these obstacles and the importance of building a strong support network. Nancy also shares her experiences with work-life balance and how she manages to juggle her professional responsibilities with personal commitments.
Nancy provides insights into effective leadership strategies, stressing the importance of empathy, clear communication, and fostering a positive team culture. She discusses how these principles have helped her succeed in her current role as a senior director at a major tech company.
The interview concludes with Nancy's thoughts on the future of IT and the skills that will be crucial for success in the coming years. She encourages listeners to embrace change, stay curious, and never stop learning.
Key Takeaways:
Continuous learning is crucial in the fast-paced IT industryMentorship plays a vital role in career developmentAdaptability is key to navigating different roles and companiesEffective leadership requires empathy and clear communicationBuilding a strong support network is essential for overcoming challengesWork-life balance is achievable with proper time management and prioritizationEmbracing change and staying curious are important for long-term success in IT=== Show Information
Website: https://www.itbusinesspodcast.com/
Host: Marvin Bee
Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?
One-Time Donation: https://www.buymeacoffee.com/unclemarv
=== Music:
Song: Upbeat & Fun Sports Rock Logo
Author: AlexanderRufire
License Code: 7X9F52DNML - Date: January 1st, 2024
-
Uncle Marv sits down with Daniel Ellis, the CEO and founder of PC PowerSave, to discuss the innovative software solution designed to reduce energy consumption and costs for computer systems. Daniel shares his passion for technology and sustainability, detailing his journey from working in IT for a school to developing a prototype that eventually became PC PowerSave.
Daniel explains how PC PowerSave works, highlighting its two main modes: analysis and optimization. The software analyzes the power consumption of computer systems and provides detailed reports on potential savings. It then optimizes settings to reduce energy usage, such as adjusting monitor brightness and shutting down idle computers. This not only saves money but also helps MSPs demonstrate value to their clients.
The conversation also covers the practical aspects of deploying PC PowerSave, including its compatibility with various hardware and its ease of installation via a single PowerShell command. Daniel emphasizes the software's flexibility, allowing MSPs to resell it or integrate it into their service offerings as a differentiator.
Daniel shares his experiences with the Pitch It Accelerator program and his involvement in the IT Nation community, expressing his excitement for the upcoming IT Nation Connect event. The episode concludes with Uncle Marv wishing Daniel luck in the Pitch It contest and encouraging listeners to explore more vendor profiles on the IT Business Podcast website.
Key Takeaways
PC PowerSave is a software solution designed to reduce energy consumption and costs for computer systems.The software operates in two modes: analysis and optimization, providing detailed reports and making subtle adjustments to save energy.MSPs can resell the software or integrate it into their service offerings, providing a financial and environmental benefit to their clients.The software is easy to deploy via a single PowerShell command and is compatible with various hardware, excluding Mac systems.Daniel Ellis shares his journey from IT work in a school to developing PC PowerSave and his involvement in the IT Nation community.=== Show Information
Website: https://www.itbusinesspodcast.com/
Host: Marvin Bee
Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?
One-Time Donation: https://www.buymeacoffee.com/unclemarv
=== Music:
Song: Upbeat & Fun Sports Rock Logo
Author: AlexanderRufire
License Code: 7X9F52DNML - Date: January 1st, 2024
-
Introduction:
Uncle Marv introduces the episode and the guest, Dave Maik from Defense X.Defense X is a cybersecurity company that participated in the IT Nation Pitch It Accelerator Program.Discussion Highlights:
Program Experience: Dave shares his positive experience with the Pitch It program, emphasizing the exposure and growth it provided.Product Features: Defense X offers a secure web browser solution with DNS protection, credential protection, and file protection. The core product focuses on browsing protection, preventing credential misuse, and scanning file downloads.Employee Monitoring: The product includes features for monitoring employee activities and assessing risk scores based on their browsing behavior.New DNS Solution: Defense X recently launched a cost-effective DNS-only solution at 25 cents per license, aimed at providing basic protection and an entry point for further upgrades.Feature Enhancements: The company continuously updates its product based on client feedback, ensuring quick implementation of new features.AI Integration: Defense X is exploring AI to enhance its cybersecurity solutions.Market Differentiation: Dave explains how Defense X's DNS solution offers more comprehensive features compared to other products and integrates well with various MSP tools like ConnectWise, Ninja, and Datto.Future Plans: The company aims to expand its market presence and continue adapting to new cybersecurity threats.Key Takeaways
Defense X provides a comprehensive cybersecurity solution with secure web browsing, DNS protection, credential protection, and file protection.The company has launched a new, affordable DNS-only solution to help MSPs start with basic protection.Defense X continuously updates its product based on client feedback, ensuring quick implementation of new features.The company is exploring AI to enhance its cybersecurity offerings.Defense X's solutions integrate well with various MSP tools, providing a seamless experience for users.Website: https://www.defensx.com/
=== Show Information
Website: https://www.itbusinesspodcast.com/
Host: Marvin Bee
Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?
One-Time Donation: https://www.buymeacoffee.com/unclemarv
=== Music:
Song: Upbeat & Fun Sports Rock Logo
Author: AlexanderRufire
License Code: 7X9F52DNML - Date: January 1st, 2024
-
Cameron McFie introduces Xeneth's flagship product, MSPlus, which provides billing automation solutions for managed service providers. The software focuses on two main modules: Microsoft CSP (Cloud Solution Provider) and managed services contracts.
MSPlus aims to save MSPs time and money by automating billing processes, particularly for Microsoft 365, Azure, and other managed services. Cameron explains that the software can significantly reduce billing time, with some companies cutting their billing process from 30 days to just a day or two.
The discussion highlights the potential for increased revenue, with Cameron stating that MSPs are often under-billing by 5-10% due to manual errors or outdated pricing. This translates to a global issue worth billions of dollars in the managed services industry.
Cameron emphasizes Xeneth's expertise in the Microsoft CSP program and their ability to provide consulting services alongside their software. He explains unique features like split billing for different user types and the ability to accurately bill for various Microsoft services, including Azure usage.
The conversation touches on Cameron's background in the MSP industry and how his experiences led to the creation of Xeneth. He shares anecdotes about under-billing issues in his previous roles, which motivated him to develop a solution for accurate billing.
The interview concludes with Cameron discussing Xeneth's participation in the IT Nation Pitch It Accelerator program and their plans for future growth. He mentions their focus on serving MSPs with 50 or more customers and their goal to streamline the onboarding process further.
Key Takeaways:
MSPlus automates billing for Microsoft CSP and managed services contractsThe software can save MSPs significant time in their billing processesMany MSPs are under-billing by 5-10%, leading to lost revenueXeneth offers expertise in Microsoft CSP alongside their software solutionThe product is best suited for MSPs with 50 or more customersXeneth offers a free trial for up to 10 customers to demonstrate potential revenue gainsWebsite: https://xeneth.com/
=== Show Information
Website: https://www.itbusinesspodcast.com/
Host: Marvin Bee
Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?
One-Time Donation: https://www.buymeacoffee.com/unclemarv
=== Music:
Song: Upbeat & Fun Sports Rock Logo
Author: AlexanderRufire
License Code: 7X9F52DNML - Date: January 1st, 2024
-
Uncle Marv sits down with Doug Kreitzberg, the founder and CEO of SeedPod Cyber, to explore the intricacies of cyber insurance tailored for managed service providers (MSPs) and their clients. Doug explains that SeedPod Cyber offers a full-fledged cyber insurance program that protects against various cyber threats, including ransomware attacks, data breaches, and social engineering. Unlike traditional insurance providers, SeedPod Cyber partners with MSPs to get a behind-the-firewall view of their clients' environments, allowing for more accurate risk assessment and competitive pricing.
Doug elaborates on how their approach differs from the rest of the market, which often relies on external scanning and application data, leading to higher costs due to uncertainty. By underwriting the tech stack and deployment of MSPs, SeedPod Cyber can offer substantial savings to businesses. He also discusses the regulatory aspects of selling insurance and how their partnership model allows MSPs to present insurance options without needing a license.
The episode explores the specifics of the controls SeedPod Cyber looks for, such as automated patch management, EDR solutions, multi-factor authentication, and backup protocols. Doug shares success stories where businesses have significantly reduced their insurance costs by meeting these criteria.
Doug also reflects on his journey to founding SeedPod Cyber, driven by his experience managing cyber incidents and recognizing the need for integrated insurance and security solutions for small and medium-sized businesses. He highlights the importance of continuous monitoring and the potential for dynamic pricing based on real-time risk assessment.
Finally, Doug shares his positive experience with the IT Nation Pitch It Accelerator Program, emphasizing the value of the insights gained and the exposure to the MSP community. He expresses optimism about the future, regardless of the competition's outcome, and looks forward to leveraging the networks built during the program.
Key Takeaways
Innovative Cyber Insurance: SeedPod Cyber offers a unique cyber insurance program that partners with MSPs for better risk assessment and competitive pricing.Behind-the-Firewall Approach: By getting a behind-the-firewall view, SeedPod Cyber can accurately assess risks and reduce insurance costs.Regulatory Compliance: MSPs can present insurance options to clients without needing a license, thanks to SeedPod Cyber's partnership model.Comprehensive Controls: The insurance program looks for specific security controls, such as automated patch management and multi-factor authentication.Success Stories: Businesses have saved significantly on insurance costs by meeting SeedPod Cyber's criteria.Founder’s Journey: Doug Kreitzberg's experience with cyber incidents led him to create an integrated insurance and security solution for SMBs.Continuous Monitoring: Future plans include dynamic pricing based on real-time risk assessment.Positive Pitch It Experience: The IT Nation Pitch It Accelerator Program has provided valuable insights and exposure to the MSP community.Links from the show
Website: https://seedpodcyber.com/=== Show Information
Website: https://www.itbusinesspodcast.com/
Host: Marvin Bee
Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?
One-Time Donation: https://www.buymeacoffee.com/unclemarv
=== Music:
Song: Upbeat & Fun Sports Rock Logo
Author: AlexanderRufire
License Code: 7X9F52DNML - Date: January 1st, 2024
- Montre plus
