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Today's guest is Andy Venables, Chief Technology Officer at POPX. Founded in 2018,POPX are a team of MSP seasoned technologists and service specialists who believe that every MSP has the right to access transformation technology that delivers the best customer experience. It is their mission to transform technology services with “next level workflow automation,” so their customers can self-serve in an efficient, zero-touch and scalable way.
Andy has led large and complex software solution implementations across IT and technology stacks for many years. He has a remarkable background working with and improving the operations of Managed Service Providers and software houses before a notable tenure of over six years at ServiceNow as a Senior Architect. Andy is a strong advocate of aligning technology to value-generating business outcomes, a methodology he applies to all POPX deployments.
In the episode, Andy talks about:
How his Lifelong passion for tech led to his ServiceNow career,
Realizing a passion for tech over sales,
How his time with ServiceNow sparked transitioning into his own ServiceNow consultancy,
Thriving on strong direction, culture and a collaborative ecosystem,
PopX’s managed ServiceNow services to ensuring lasting customer success,
How certifications build client confidence, but outcomes matter most for POPX,
The pace of change is accelerating powered by Gen AI
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Today's guest is Alexander Vershinskiy, ServiceNow Practice Lead – Americas at Calitii. Founded in 2023, Calitii is a specialist ServiceNow partner, experienced in delivering major programmes in complex, highly regulated environments. Their team’s design centred approach ensures implementations are accelerated across the organisation, future proofing for tomorrow’s competitive environment.
Calitii enables major organisations to unlock the full potential of ServiceNow, driving efficiencies, increasing productivity, and facilitating collaboration for faster and more effective operations. Their experienced practitioner teams specialise in ServiceNow Excellence, Financial Services Operations, Resilience & GRC, Academy and DevOps. They can guide you in avoiding potential pitfalls and develop best practices to achieve success in your organisation.
In the episode, Alexander talks about:
His experience as an ITSM consultant and journey to Calitii ,
Providing tailored, transformative solutions for regulated industries ,
Sharing knowledge and building skilled teams to guide clients ,
Why he is carefully building a trusted, high-quality team ,
Offering impactful projects with a collaborative, growth-focused culture
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Today's guest is Jillian Hall-Robinson, VP of ServiceNow Practice at Milestone Technologies. Founded in 1997, Milestone Technologies is a leading global IT services and digital solutions provider that collaborates with organizations worldwide to revolutionize their technology infrastructure and digital capabilities. With a strong commitment to innovation and customer satisfaction, they empower businesses to accelerate their digital transformation journey and unlock new opportunities for growth and success.
As an Elite ServiceNow Reseller and an Elite ServiceNow Consulting and Implementation Partner, the Milestone team has been delivering world-class ServiceNow services and solutions since 2012 and service management services since 2001. With a long track record of successful ServiceNow implementations, their highly skilled consultants collaborate closely with clients to provide the right solutions and approach to ensure long-term success on the platform.
In the episode, Jillian talks about:
Her career journey from construction to IT leadership within ServiceNow,
How Milestone transformed into an IT services powerhouse,
Prioritizing process optimization for lasting customer success,
An overview of the team and focus on key ServiceNow areas for growth,
Milestone’s aim to expand globally and develop ServiceNow talent,
What makes Milestone a great place work
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Today's guest is Alonso Vargas, SVP of Product at Flybuy. Founded in 2011, Flybuy is a turn-key productivity platform that optimizes pickup, delivery, dine in and loyalty for brands worldwide. They use AI and location intelligence to reshape the way businesses engage with their customers, and empower them to achieve operational excellence and drive repeat business. Brands are leveraging Flybuy to drive sales, save money and reduce waste by providing actionable data and insight to streamline their operations and create a seamless customer experience.
With over two decades in the tech industry, Alonso is a visionary leader who utilizes technology to promote innovation and provide cutting-edge solutions. His expertise in mobile applications, guest engagement and product management across the hospitality and blockchain domains has been instrumental in steering companies to deliver impactful technology solutions globally. Recognized as an Entrepreneurial Visionary by Latino Leaders Magazine, Alonso is deeply committed to leveraging technology for societal betterment, particularly in the Latino community.
In this episode, Alonso talks about:
His career journey to joining Flybuy,
Providing omni-channel location intelligence for improved customer experience,
His role to align product strategy, managing the team and evangelize solutions,
Enhancing customer experience with accurate ETA location intelligence,
Transforming business priorities into technical requirements with engineers,
Applying AI to enhance personalization and operational efficiency,
Why Flybuy is a great place to work
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Today's guest is K. Scott Engstrom, Executive Director at CAI. Founded in 1981, CAI is a global services firm with over 40 years of excellence in uniting talent and technology to power the possible for their clients, colleagues and communities. As a privately held company, CAI have the freedom and focus to do what’s right - whatever it takes. The company's tailor-made solutions create lasting results across the public and commercial sectors, and they are trailblazers in bringing neurodiversity to the enterprise.
K. Scott is a customer-driven, results-oriented leader with expertise in guiding teams to deliver useful and secure solutions for internal and external customers. He consistently provides clear communication for and between employees and customers that enable both groups to achieve their goals. K. Scott champions new strategic thinking by bringing a relatively unique set of technical, management and financial skills and experiences to bear.
In the episode, K. Scott discusses:
His career journey from automation to ServiceNow consulting,
CAI as an elite ServiceNow partner & award-winning workplace,
Maintaining long-term client relationships and growing their public sector focus,
Their focus on ServiceNow consulting, active listening, AI & top training,
How CAI explores AI, customer service growth and balances culture,
Valuing work-life balance, diversity and global upskilling,
Their aim to double revenue and their ServiceNow team
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Today's guest is Tony Clarke, SVP of IT Digital Operations at ICON. Founded in 1990, ICON's mission has been to help their clients to accelerate the development of drugs and devices that save lives and improve quality of life. They are a global provider of consulting, and outsourced development and commercialization services to pharmaceutical, biotechnology, medical device and government and public health organizations. ICON has been recognized as one of the world’s leading Contract Research Organizations through various high-profile industry awards.
Tony is a senior information security leader with broad range of experience in cybersecurity and information security who has experience across a number of industries including banking/finance, insurance, utilities, telecommunications, government, semi-state bodies, EU and United Nations agencies. He is a keen contributor to the cybersecurity community who has spoken at several cybersecurity conferences and is a regular contributor to OWASP, ISACA and academic events.
In this episode, Tony talks about:
His diverse background in electronics, IT and cybersecurity,
His role managing IT operations, support and enhancements,
Focus on impactful technology while managing compliance in trials,
Developing language models to simplify information navigation and access,
Striving for efficiency by simplifying processes and reducing hurdles,
Focus on iterative development and proof of concept for initiatives,
Diversity in teams to enhance creativity and problem-solving,
Excitement for AI agents enhancing efficiencies and automating outcomes
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Today's guest is Stuart Birnie, Director - Operational Excellence Lead at Pulsar. Founded in 2024, Pulsar are a people first ServiceNow Consultancy with a single mission: to create amazing experiences for their clients through the ServiceNow platform enhanced with the latest AI technology, allowing for effective transformation and benefits realization. Pulsar was founded to provide meticulously tailored offerings to deliver enterprise value at pace, creating happy customers and employees for all our engagements.
Stuart has led and delivered technology projects and worked in risk and resilience for nearly 25 years. He has proven experience delivering large and complex transformations at companies such as EY, Whyaye and PwC. He also has extensive experience in system selection, project assurance, risk management and operational resilience. Stuart has built an excellent reputation for his risk and resilience expertise both in the market and with ServiceNow.
In the episode, Stuart discusses:
His career journey into the world of ServiceNow,
Making the decision to form Pulsar,
Pulsar as a ServiceNow consultancy focused on excellence and integration,
Focusing on DORA compliance and AI initiatives,
Key advice on compliance, stakeholder engagement and customer outcomes,
Why proper planning is essential, even with time pressures,
Advice to consider your ServiceNow roadmap for incremental value delivery
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Today's guest is Daniel Saks, CEO and Co-Founder at Landbase. Founded in 2023, Landbase combines leading Agentic AI with human expertise to intelligently automate your Go-to-market, powered by GTM-1 Omni. With decades of experience in sales, product and Machine Learning, their team is uniquely equipped to leverage the latest in AI advancements and provide innovative solutions that help intelligently automate go-to-market workflows and grow your business.
Prior to Landbase, Daniel was the co-founder and co-CEO of unicorn company AppDirect, the leading subscription commerce platform for selling technology services. Daniel was named to Forbes 30 Under 30 list, has been recognized by Goldman Sachs as one of the most exceptional entrepreneurs and is a frequent speaker at prominent industry conferences including Web Summit, CogX, CeBIT and MWC. He also advises Fortune 500 executives on software distribution and cloud strategies.
In this episode, Daniel talks about:
How his family business roots inspired SaaS and AI ventures,
Applying Agentic AI to automate lead generation & optimize business outcomes,
Recently securing funding and launching predictive marketing models,
How Machine learning enhances sales efficiency and revenue growth,
Building a strong and diverse AI team,
How LandBase aims to empower people by reclaiming their time
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Today's guest is Shubham Shrivastava, Head of Machine Learning at Kodiak. Founded in 2018, Kodiak is the trusted world leader in autonomous ground transportation committed to a safer and more efficient future for all. Through the endless demands of a world in constant motion, Kodiak helps you get the job done. With purpose-built solutions to power autonomous movement in any environment, Kodiak make sure their partners save time, run clean and keep safe.
Shubham is a passionate and innovative leader in the field of machine learning and computer vision, with a focus on 3D perception and autonomous vehicles. As the Head of ML at Kodiak, he is building the world's safest driver, using his extensive experience and skills in developing and deploying vision-centric 3D perception solutions. Previously, Shubham has led a team of talented researchers at Ford Autonomy, where he created an end-to-end 3D Perception stack for Ford L2+ vehicles, and a scalable cloud-based ML framework for all ML tasks within Ford.
In this episode, Shubham talks about:
His journey to date in leading autonomous trucking advancements,
How Kodiak pioneers autonomous trucking and driverless vehicle operations,
Developing resilient, modular AI for autonomous systems,
Scaling autonomous fleets with sparse and rapid mapping,
Kodiak’s aim to scale a 24/7 driverless fleet,
Seeking motivated talent to advance AI and transform the industry,
Why Kodiak is a great place to work
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Today's guest is Michael O’Neil, Founder and CEO at Get Well. At age 28, Michael underwent surgery and chemotherapy to treat his non-Hodgkin’s lymphoma. While his clinical treatment was excellent, he often felt that his care was being done to him rather than with him. During treatment, Michael spent a lot of time waiting and wondering, a state that fueled his desire to change the status quo so that others would not have to go through a similar experience. After his recovery, Michael made it his mission to help people feel more connected to their care.
Michael founded Get Well in 2000 and today, his mission lives on. Annually, Get Well serve more than 10 million patients at over 1,000 hospitals and clinical partner sites, using longitudinal data analytics to better serve patients and clinicians. Now part of SAIGroup, Get Well is redefining digital patient-centered engagement by putting patients in control of their healthcare, inside as well as outside the hospital. Get Well combines advanced AI navigation with high-touch care experiences to improve patient activation, loyalty, outcomes and reduce the cost of care.
In this episode, Michael talks about:
His journey from cancer diagnosis to improving healthcare experiences,
Get Well’s mission to empower patients towards better healthcare outcomes,
How personalized patient care software enhances hospital and outpatient experiences,
Partnering with AI experts SAIGroup to enhance personalized health navigation,
Enhancing healthcare solutions with AI for personalized patient support,
How core values, diversity and empowerment drive organizational success,
Hiring for 30+ positions to drive upcoming innovations
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Today's guest is Slesha Fadte, Software Development Manager - Information Security at Amazon. At Amazon, Slesha's team's devotion to crafting secure software solutions is grounded in agility and precision. Leading the third-party security and compliance teams, Slesha and the team have constructed a robust framework adept at tackling the complex challenges of information security. The strategies developed resonate with their broad user base, signifying their commitment to excellence.
Building on her tenure as a Senior Solution Architect, Slesha has honed a proficiency in creating resilient architectures, safeguarding client interests with tailored solutions. This expertise is a testament to continuous growth in the ever-evolving tech security landscape, demonstrating a steadfast dedication to enhancing their service offerings and customer trust.
In the episode, Slesha talks about:
Her journey to Software manager at Amazon, specializing in secure solutions,
Her ServiceNow journey since 2014, working across multiple modules,
Leading Third-Party Security Engineering, managing dev and data engineers,
The team culture promotes friendliness, innovation and collaboration,
Working on innovative projects and skill-building opportunities
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Today's guest is Mireille Estephan, CTO and Trevor Moore, Director of Technology at Ardent. Founded in 2006, Ardent has served their country by delivering award-winning security and defense technology solutions. Their clients' missions range from medical evacuation in overseas theaters to border protection to port security. Specialized in large-scale situational awareness, geographic visualization, cloud and information sharing technologies, clients trust Ardent to guarantee quality, reliability and responsiveness.
Mireille leads the company’s technology strategy, innovation and determines technological advancements. She has over 20 years of experience in the tech industry specializing in software solutions, cloud architecture, data platforms, machine learning and AI. Trevor brings his expertise as a technical leader with hands-on and management experience in hardware, software and data science. Together with their team, Ardent are on a mission to deliver top-notch solutions to their customers’ most difficult problems.
In this episode, Mireille and Trevor talk about:
Their journey to leading technology innovation at Ardent,
An overview of Ardent’s specialization in defense services,
Focus on innovative technology research and government contracts,
Collaborating with NIST on trustworthy AI development,
Solving challenges to enhance trusted AI for public safety,
How Ardent prioritizes team growth and transparent AI solutions,
Valuing team contributions and responsible AI development,
What makes Ardent a great place to work
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Today's guest is Arun Sondhi, Global Head of ServiceNow Business at Globant. Founded in 2003, Globant are a digitally native company that are passionate about the way tech can change industries, experiences and lives. That’s why, for the last 20+ years, Globant have been dedicated to creating digital products that consumers love. The company's platforms enhance digital transformation, from using tech to make organizations and their cultures more human, to applying AI to reinvent how software is coded and tested.
Globant help clients leverage the full potential of the ServiceNow platform, helping them drive the efficiency, agility and innovation that will unlock new levels of growth and performance. They work with clients to fully utilize ServiceNow’s robust out-of-the-box capabilities, as well as extend its functionality through customization and configuration, to meet specific business needs and goals across IT, HR, customer experience, creative and beyond.
In the episode, Arun talks about:
His 20+ year journey as an IT expert, specializing in ServiceNow,
How AI and automation drives efficiency, error reduction and transformation,
AI enhancing efficiency for ServiceNow citizen developers,
Globant’s focus on tailoring ServiceNow solutions to customer-specific needs,
Supporting customer-focused growth and broad learning at Globant,
Advice to stay curious, embrace learning and build strong relationships
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Today's guest is Darren Spurgeon, Chief Technology Officer at Torchlight AI. In a turbulent world, Torchlight leads the charge in harnessing technology to identify risk, prevent conflict and foster stability. Their mission is to promote global stability and protect global commerce by predicting risk activities. A fusion of human experience and advanced technology empowers them to offer the most precise intelligence. Torchlight's solutions extend far beyond data analysis; they offer foresight to shape the future.
Darren is a decisive and collaborative leader with an extensive record of delivering measurable value to companies of any size across a multitude of industries. He is a trusted advisor to multiple CXOs with an executive presence, helping to drive both business and IT strategy, overcome obstacles, and move the organization forward. Darren is also experienced in building high-performing teams, taking a hands-on approach to growing talent by developing quality core values and leading by example.
In this episode, Darren discusses
His journey from Geological engineer to CTO at Torchlight AI,
How Torchlight converts telemetry data into actionable security insights,
Enhancing situational awareness through data-driven insights,
Leveraging data science and AI to improve threat detection and enhance user experience,
An insight into the teams focus on data and software engineering,
Rebuilding their platform to scale to advance AI and data science,
What makes Torchlight AI a great place to work
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Today's guest is Patrick Wilson, Director of Software Engineering at ServiceNow. Inside and outside their organizations, ServiceNow's customers trust a single, AI enabled-platform to free people to do their best work. This AI platform offers apps that can predict issues, automate processes and create time for innovation. 85% of the Fortune 500® have modernized their technology with the ServiceNow platform.
In the episode, Patrick talks about:
His career journey to leading ServiceNow's dev team,
How Developer Enablement modernizes ServiceNow's scripting and development tools,
ServiceNow’s SDK to enable local, code-based app development,
ServiceNow IDE’s cloud-based, integrated and accessible development environment,
ServiceNow's AI code assist tool boosts development efficiency,
How ServiceNow integrates pro code with no-code tools effectively,
Making ServiceNow accessible for JavaScript developers,
Possibilities of integrating generative AI into ServiceNow products,
How to reach out to the ServiceNow community for support
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Today's guest is Patrick Elder, Director of Data and AI, Centre of Excellence at ECS. Founded in 1993, ECS is a leading provider of solutions in science, engineering and advanced technologies, including cloud, cybersecurity, AI, data and enterprise transformation solutions. The company takes pride in serving the military, federal civilian and commercial clients with a collaborative, customer-first approach to solving critical and complex challenges.
At ECS, they invest in the people, processes and technologies to help their customers achieve data readiness. The ECS Data and AI Center of Excellence is their hub for thought leadership, training, and innovation. The CoE ensures the responsible research, development and application of artificial intelligence towards public safety, security and prosperity. Whatever your mission, ECS has the data, AI and ML experts to help achieve your organization’s goals.
In this episode, Patrick discusses:
His journey from programming basics to leading data strategy at ECS,
ECS Federal’s focus in data, AI, cybersecurity and modernization,
The CoE’s offerings in strategic vision, support and innovation,
How ECS's AI factory drives secure, innovative model development,
Emphasizing innovation, customer experience and responsible AI,
How AI will drive federal proposals, emphasizing pre-trained models and efficiency,
The importance of growth, mentorship and an inclusive, connected culture
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Today's guest is Aly Skidmore, ServiceNow Platform Owner at abrdn. Founded in 1825, abrdn is a global investment company that helps clients and customers plan, save and invest for the future. They are structured around three businesses - Investments, Adviser and Interactive Investor - each focused on the changing needs of their clients. The company's focus on four key strategic priorities - Asia, Sustainability, Alternatives, UK savings and wealth - enables them to meet the needs of clients across a range of markets.
Aly is an energetic and creative ITIL 4 certified managing practitioner with extensive and varied experience in the implementation, running and ongoing transformation of IT services, enterprise service management toolsets and platforms. As a Platform owner and product lead, she is responsible for all aspects of the platform lifecycle for ITSM, SPM, SAM, ITOM and Event Management.
She is currently leading the delivery of a two year strategic roadmap of platform growth and maturity across ITOM, AIOps, Service Management modernization and more.In the episode, Aly discusses:
Her 20+ year journey in IT, service management and ServiceNow,
An overview of abrdn’s ServiceNow platform from major growth and upgrades,
How Platform Owners adapt ServiceNow to diverse, evolving needs,
Why networking with platform owners provides crucial support and empathy,
Important to prioritize people, support your team and foster growth,
The need to focus on outcomes, build trust and respect stakeholders,
Why ServiceNow's capabilities require bridging gaps with stakeholders' perceptions,
How ServiceNow user groups offer supportive, vibrant networking opportunities,
The diverse and supportive ServiceNow ecosystem with strong inclusivity,
How the industry has made progress, but the fight for full equality continues
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Today's guest is Yaniv Shimoni, Co-Founder at Take2 AI. Founded in 2021, Take2 AI is an AI-Powered job simulation platform for sales recruiting and training. Take2 AI helps companies generate tailor-made simulations of real-world sales scenarios that vet job applicants for skills, behavioral attributes and culture fit. By leveraging generative AI, they recreate company and role specific sales scenarios that not only provide high-signal performance data to employers, but also immerse job applicants in the role, leading to fewer miss-hires and reduced short-term attrition.
In this episode, Yaniv discusses:
His journey to co-founding Take2 AI,
Providing AI-powered job simulations for sales recruiting success,
Automating sales hiring using LLMs to reduce churn,
How Take2 reduces attrition and improves sales hiring,
An insight into the team and working culture at Take2,
Shifting to a scalable, self-managed product with customizable simulations,
Opportunities to join a top team with cutting-edge AI and impact
To find out more about all the great work happening at Take2 AI, check out the website www.take2.ai or contact Yaniv/one of his co-founders at [email protected].
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Today's guest is Dallas Blattner, Senior Director, ServiceNow Practice at CRI Advantage. Founded in 1988, CRI Advantage is an industry-leading IT services provider with over three decades of experience serving federal, state and local government agencies and commercial clients. They help customers achieve business-driven digital transformation through their featured product suite., assisting you in eliminating tedious IT processes and maximizing the full potential of your technology.
Dallas is a highly innovative Senior ServiceNow Delivery Director with over ten years of professional experience. He is a Subject Matter Expert regarding ServiceNow Product Suites, Applications and Modules, government, SLED and commercial subcontracts, especially within Information Technology and Service activities and the Federal Acquisition Regulations. Dallas is policy-driven and team-spirited with a talent for problem solving and strategic thinking.
In the episode, Dallas discusses:
His unconventional IT journey leading to a passion for ServiceNow,
An overview of CRI as a specialized IT firm excelling in niche markets,
Bridging sales and delivery to showcase ServiceNow's potential,
His career growth through immersion, continuous learning and strong foundations,
Excitement for AI advancements and growth in ServiceNow’s capabilities,
Emphasis on cultural fit, people and customer service
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Today's guest is Eddie Kirkland, Principal Data Scientist at ICF. Founded in 1969, ICF is a global advisory and technology services provider that combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change and shape the future. Through deep domain expertise and cutting-edge digital services, the team at ICF are helping clients contribute to a healthier planet, create more resilient and equitable communities, and support and grow economic development.
Eddie is currently a Principal Data Scientist with ICF, serving the Centers for Disease Control in the metro Atlanta area. A data science team leader with proven generative AI, machine learning and software development skills, he pairs data science and engineering ability with solution design and communication acumen gained in 20 years of organizational leadership. Eddie is recognized as a strategic leader and contributor on data science teams with a dynamic ability to translate complex concepts into relatable and actionable information.
In this episode, Eddie talks about:
His career journey from music to a passion for data science
Combining subject matter and technological expertise for global betterment,
Applying AI expertise ethically across diverse client projects,
How Generative AI unlocks text data's potential, requiring ethical use,
Piloting generative AI to transform data processing tasks,
Creating safe spaces for AI experimentation and small models,
How ICF provides a supportive culture and meaningful, impactful work
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