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Today’s guest is Andrew Rabinovich, Vice President of Machine Learning and AI at Upwork. Andrew joins us on today’s podcast to discuss the evolving role of AI in transforming work marketplaces and expediting hiring workflows. With Upwork’s recent launch of a suite of AI products, including Uma, an AI-powered assistant, the conversation focuses on how these innovations aim to streamline the platform’s core functions and enhance collaboration between clients and freelancers. This episode is sponsored by Pieces. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.
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Today’s guests are George Williams, Head of Small Business at Nationwide Insurance, and Heather Wilson, CEO at CLARA Analytics. Nationwide is an investor in CLARA Analytics, an AI-as-a-service (AIaaS) provider that improves casualty claims outcomes. The pair join Emerj Senior Editor Matthew DeMello on today’s episode to explain the impact of generative AI workflows on Insurance spaces. Later in the episode, both George and Heather share a broader vision for what the insurance landscape will look like once “proactive” approaches are commonplace. This episode is sponsored by CLARA Analytics. To learn more about Emerj Media and how to reach the Emerj audience, visit emerj.com/ad1.
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Today’s guest is Fabio Raffone, Vice President of Customer Service Operations for Americas at Tetra Pak. Tetra Pak is a Swedish multinational company specializing in food packaging and processing solutions. The company provides a range of offerings, including packaging materials, filling machines, and processing equipment for various products such as dairy, beverages, cheese, ice cream, and prepared foods. Fabio joins Emerj Senior Editor Matthew DeMello on the program today to discuss the pressing challenges faced by field service leaders and the growing relevance of AI in overcoming these hurdles. With a team of 700 field service professionals across the Americas, Tetra Pak is navigating complex market-specific challenges, from attracting and retaining talent in a growing U.S. economy to advancing competence development in other regions.
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Today’s guest is Supriya Gupta, General Manager and Vice President of Product at Credit Karma. Credit Karma is a multinational personal finance brand under Intuit that makes products free to consumers and helps them find lenders. Supriya returns to the platform today to dive deep into the evolving landscape of financial services, highlighting the challenges and opportunities facing the industry today. We explore Credit Karma’s journey from its inception as a “born digital” company to its innovative use of generative AI, such as the development of Intuit Assist - an AI-driven tool that acts as a financial co-pilot, offering real-time, personalized financial advice and insights. Supriya offers an insider’s look at how these systems go beyond traditional customer service roles to create proactive and context-specific interactions. To access Emerj’s frameworks for AI readiness, ROI, and strategy, visit Emerj Plus at emerj.com/p1.
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Today’s guest is Shardul Vikram, CTO and Head of Data & AI for SAP Industries and Customer Experience. Shardul joins Emerj Senior Editor Matthew DeMello on today’s program to explore the evolving landscape of cloud adoption and storage solutions within the life sciences and financial services industries. A decade has passed since cloud technology burst onto the scene with great promises, yet today, not everything resides “on the cloud.” As the hype around new technologies like AI starts to cool, Shardul offers legacy and regulated industry leaders actionable insights on driving a balanced approach—leveraging both cloud and endpoint storage to achieve their unique goals. Today’s episode is part of a special series sponsored by MinIO for a deep dive into the challenges and opportunities at the intersection of infrastructure investment, technology strategy, and competitive advantage in today’s evolving landscape. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.
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Today’s guest is Akash Gupta, CEO and Co-founder of GreyOrange. GreyOrange is a warehouse robotics and software company that works in apparel, retail, consumer electronics, and home improvement, among other industries. He joins Emerj Senior Editor Matthew DeMello on today’s episode to explore the critical challenges currently facing manufacturing and logistics leaders and why AI is becoming an increasingly vital tool in addressing these obstacles. As global supply chains become more complex and demand greater efficiency, AI offers new ways to optimize operations, reduce costs, and enhance decision-making. To access Emerj’s frameworks for AI readiness, ROI, and strategy, visit Emerj Plus at emerj.com/p1.
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Today’s guests include two senior executives from Sanofi’s manufacturing division, Head of Data & AI for Manufacturing & Supply Chain Kartik Pant and Head of AI & Data Products, Manufacturing & Supply Shreyas Becker, respectively. The pair join us on today’s podcast to identify disconnects between marketing and supply chain workflows that commonly lead to issues such as stockouts and fulfillment delays. Later, they share insights on building what they describe as an ‘end-to-end control tower capability’ for data tools to solve these and similar logistics challenges in life sciences spaces. If you’re interested in unlocking our AI best practice guides, frameworks for AI ROI, and specific resources for AI consultants, visit emerj.com/p1.
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Today’s guest is Dr. Raghav Vadhera, Lead Technical Architect for AI/ML Platform & Services at Raytheon Technologies. Dr. Vadhera returns to the program today to talk about a new initiative from the Biden administration in partnership with Raytheon to improve flood prediction capabilities using AI and cutting-edge technologies. Throughout our conversation, Dr. Vadhera explores the capabilities of AI in weather prediction and emergency response systems, including analyzing long-term data, identifying trends, and predicting weather events associated with specific cloud formations. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!
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Today's guest is Andrei Tadique, Director and Head of Manufacturing Science at Takeda Pharmaceuticals. Andrei joins us on today's podcast to discuss the biggest challenges for Life Sciences leaders in driving logistics and supply chain workflows. In the course of his conversation with Emerj Senior Editor Matthew DeMello, Tadique identifies and explores three key challenges: data integration, process standardization, and talent acquisition and retention. Throughout, he offers leaders actionable advice for working around remaining paper-based workflows, creating a global digital ecosystem, and digitalizing chemistry and manufacturing controls to unlock AI's value. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!
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Today’s guest is Akash Gupta, Co-founder and CEO of GreyOrange. GreyOrange is a warehouse robotics and software company that works in apparel, retail, consumer electronics, and home improvement, among other industries. In a special series focusing on software development challenges sponsored by Pieces, Akash joins us on today’s program to talk about the challenges faced by AI startups in balancing short-term priorities with their long-term vision. Later, he and Emerj Senior Editor Matthew DeMello explore the importance of prioritization, understanding the value of features, and striking a balance between progressing towards long-term company goals and meeting immediate operational needs. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!
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Today’s guest is Brenda Kahl, Senior Director of Service and Support at Illumina. Illumina is a San Diego-based biotechnology company founded in 1998 that develops and markets systems for genetic analysis, serving sequencing, genotyping, gene expression, and proteomics markets in over 155 countries. Brenda joins us on today’s program to pull apart training challenges for field service operations in biotech spaces and the technology infrastructure necessary to build solutions. Throughout the episode, Brenda gives actionable insights for driving efficiency and cost savings with call center metrics and digital tools, such as tribal knowledge systems that can accommodate new working styles like remote work. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!
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Today’s guest is David Thompson, Chief Technology Officer at American Express Global Business Travel. American Express Global Business Travel – better known as Amex GBT and officially known as Global Business Travel Group, Inc. – is a multinational travel management company based in New York City. Employing 18,000 people across over 140 countries, Amex GBT operates independently from American Express, which maintains a minority interest in the company. David joins us on the program today to quantify the challenges business leaders face in driving business travel workflows with AI. From predicting travel disruptions to personalizing customer experiences for enterprise clients, David explains the enormous efficiencies AI can create in business travel over the coming decade and what they mean for leaders across industries. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!
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Today’s guest is Jane Chen, Director of Commercial Analytics for Women’s Cancer at Novartis. Jane joins us on the program today to highlight challenges in identifying and segmenting specific patient groups, particularly those with rare or niched diseases. Throughout the episode, she sheds a spotlight on privacy concerns in healthcare data, including blind spots due to HIPAA regulations. Later, she explains the ways healthcare leaders are testing the waters for generative AI applications in healthcare. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!
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Today’s guest is Juan Lavista Ferres, Microsoft Chief Data Scientist and Corporate Vice President. Juan joins us on today’s program to talk about his new book AI for Good, which showcases his philosophy in driving AI capabilities toward altruistic and responsible outcomes and the work of his team at the AI for Good labs at Microsoft. Throughout the episode, Juan explains how his team works with multiple organizations to develop AI solutions that align with human values, emphasizing the need for AI interventions to address growing health issues across the globe that didn’t exist decades ago. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!
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Today’s guest is Poonam Goyal, Sector Head and Senior eCommerce and Athleisure Analyst at Bloomberg Intelligence. Given post-pandemic retail and logistics trends, athleisure is frequently a ‘canary in the coalmine’ for many cross-sector business challenges. Poonam returns to the program to talk about her reporting on the athleisure space and how her findings reflect more significant retail and eCommerce trends, from supply chains to Nike’s shrinking moat in critical markets. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!
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Today’s guest is Dr. Raghav Vadhera, Lead Technical Architect for AI/ML Platform & Services at Raytheon Technologies. Dr. Vadhera joins us on today’s episode to offer business leaders advice on the challenges private-public partnerships face in aligning objectives, regulatory compliance, financial constraints, and cultural differences. Throughout his appearance, Dr. Vadhera offers essential criteria for driving AI adoption in the public sector, such as following evidence-based approaches that enhance decision-making, improve transparency, and streamline operations. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!
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Today’s guest is Joe Meloche, Business Line Manager for Service in North America at Atlas Copco. Joe joins the program to talk about the various challenges facing field service leaders, especially around new equipment obstacles and the multi-decade “brain drain” much of the industry has faced in an ever-changing workforce. Later, he and Emerj Senior Editor Matthew DeMello dive into how service organizations can deploy AI in the form of ‘tribal knowledge’ to best capture expertise and deep insights, especially for large enterprises, where problems are solved locally but not documented systematically. This episode is sponsored by Aquant. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.
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Today’s guest is Chris Helsel, Senior Vice President of Global Operations and Chief Technology Officer at The Goodyear Tire & Rubber Company. Chris returns to the program to explore use cases in tire intelligence and what they can tell us about the future of driving transportation efficiencies with AI, from maintenance to autonomous vehicles. Later, Chris delves into the strategy behind Goodyear’s investments in seed-to-growth age startups like the rideshare platform Revel and the autonomous middle-mile delivery company Gatik. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!
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Today’s guest is Prashant Natarajan, Vice President of Strategy and Products at H2O.ai. H2O.ai is a tech company whose platform, the H2O AI Cloud, enables businesses, government entities, nonprofits, and academic institutions to make, operate, and innovate with different AI capabilities like machine learning and AI-enhanced middleware. Prashant joins Emerj CEO and Head of Research Daniel Faggella on today’s episode to discuss the impact generative AI is having on the healthcare industry and what leaders can do to drive adoption safely across the enterprise. To access Emerj’s frameworks for AI readiness, ROI, and strategy, visit Emerj Plus at emerj.com/p1.
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Today’s guest is Nishtha Jain, Head of Innovation and Digital Technology at Takeda Pharmaceuticals. Her role expands across Global R&D Quality in driving digital and data initiatives from concept to execution, leveraging emerging technologies and design principles. She joins us on the podcast today to talk about the efficiencies that AI can drive in the drug development space and how that benefits the entire value chain in life sciences. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!
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