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In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand upon the lifetime value of a customer. They look at creating the lifetime customer, the power of the repeat customer, your top 100 customers by volume, spend and referrals, and how you can serve them in new and valuable ways. They talk about the beauty of good relationships and how we let competitors steal our customers. Josh describes why the first hour of every day is in marketing, Kon ponders the value of insights from partners, and they examine the advantages and pitfalls of using AI notes in Zoom meetings.
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This week on Grow, Scale, Master, Kon Stathopoulos and Josh Phegan explore success in a distracted age and focus as a superpower. They talk about the power of focus, why crystal clear goals get done, the physical/digital holiday, knowing when you've achieved success, quality time and quality relationships. They continue with small changes that have big impacts, and planning for what's ahead in 2025. Josh relates more wisdom from the Kangaroo Island Health Retreat, Kon talks about the enrichment of dinner and conversation at home, and they discuss the capacity, promise and principles of AI.
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In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at striving to be a role model. They define the role model versus common enemy approach, and talk about the $7M agent who has no social media presence, being quietly successful, image is not reality, and deciding to be a learn-it-all agent. They discuss living the role model life of serving customers with a little bit of ego and a tonne of great work. Josh shares how data can change you if you know what you're looking at, Kon illustrates the understated skill of great customer service, and they reflect on hitting refresh by spending time offline.
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In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan talk about workplaces of the future and what long term success really is. They look at ways of exiting while you're at the top, unlimited opportunity vs. limited time, and finding your personal North and going for it - mistakes and all. They talk about growth and the power of the team around you, vision that creates energy and what you want to be remembered for. Josh illustrates the idea of measuring yourself by the people who measure themselves by you, Kon reflects on escape time and micro breaks to refocus, and they examine jobs to be done for the customer and how Harley Davidson does more.
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In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand upon legacy and knowing when to go. They look at long term success in business, starting with a plan for exiting at the top, continuing to push for growth, endless opportunity in a business cycle, the power and evolution of the team around you, and how vision creates energy. They talk about expecting obstacles and what you want to be remembered for, Josh describes measuring yourself by the people who measure themselves by you, Kon ponders giving yourself a software upgrade with micro-breaks, and they illustrate how Harley Davidson's pick up and drop off service is changing their view.
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This Grow, Scale, Master episode is a productivity special. Kon Stathopoulos and Josh Phegan explore high productivity and thriving in a digital world. They look at removing notifications from your phone with only three exceptions, scheduling your time out and time in, and scheduling free and flex time for the entire year. They talk about the power of your calendar, working out what's important to you, the power of No, and using productivity tools. Josh describes the power of a pen and a notepad, Kon ponders his own experience using the power of No, and they illustrate defining the experience you want before defining the software you need.
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In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at having the health advantage and learning to turn off. They talk about finding a simple routine that helps you, giving your mind a holiday, and the four specific areas of health: mental, physical, emotional and spiritual. Josh shares an example of being able to remove awkward moments, Kon shares his experience working with a performance doctor, and they reflect on how the power of influence changes from face-to-face to phone calls, and on down to email.
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In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan talk about why we sometimes need to hit refresh and how to do it. They look at 2x vs. 10x growth and breaking out of the box, prioritising love-hate-dislike, the power of a new vision, and knowing what’s working, what’s not and what's next. They tell how to reduce, simplify and organise, set new routines and improve your environment to support the person you want to become. Josh illustrates building towards clarity vs. adding to the confusion, Kon reflects on knowing what you really need, and they examine the need to schedule dedicated switch-out time.
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In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand upon the power of personal growth. They look at knowing what's next for you, the difference between amateur and pro, learning how to learn, thinking about job roles and responsibilities, growing skills in the new economy, and growing beyond your comfort zone. They talk about drivers that make your business great, clearance rate, strike rate and efficiency. Josh describes what business Harley Davidson is actually in, Kon ponders how the Mercedes Benz relationship really begins after the sale, and they illustrate the power of providing in-the-moment experiences.
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This week on Grow, Scale, Master, Kon Stathopoulos and Josh Phegan explore the integrated campaign, what's changed and what has remained the same. They talk about leveraging the events that guarantee success, explain the stages of a campaign, and show where most agents leave so much opportunity on the table. They continue with the power of menus, and how to use bumps, email blasts and social collabs. Josh talks about his experiences with quality of thinking defining quality of life, Kon relates watching a building being built to the importance of foundational integrity, and they discuss their views of the addiction economy vs. the moments that matter.
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In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at the war for talent inside of every business. They talk about talent attraction and your organisation's fitness, career entry and progression, access to a quality customer base, and great culture with low politics. They discuss other qualities of an attractive brand including tech stack, social aspects, and the power of your story. Josh shares lessons learned from the best and worst bosses, Kon illustrates why the best recruits are the people sitting in your office right now, and they reflect on an alternate view of AI since Warren Buffet sold 50% of his Apple holdings.
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In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan talk about building a systems mindset. They look at people and systems, knowing where the problem is, how systems can break, why you design the system on paper before adding tech, teaching systems: if you can't explain it you can't do it, and making toolsets accessible. Josh shares a story about the ISO9001 systemisation standard, quality audits and endorsement, margins, and scaling. Kon reflects on how his father shaped his experiences and expectations, and they examine how we've automated compliance and forgotten about lead generation.
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In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand upon building platform scale for growth. They look at systems, methodologies and approaches as a way of doing business, platforms that allow for levelling up to the next stage, going all in on a systems mindset that also reduces decision fatigue, and allowing others to be exceptional. They talk about building, using and rebuilding a platform for each task. Josh describes his team's JPOS and the power of documentation, Kon ponders the invest, optimise and simplify theme, and they note that people want easy and done for you, and are prepared to pay for that.
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This week on Grow, Scale, Master, Kon Stathopoulos and Josh Phegan explore the need for thinking seriously about longevity, sustainability and future growth. They discuss stress management and bio-hacking, performance and recovery zones, results of sustainability practices, and the requirement for sacrifice to become great. They continue with teachable systems and loving what you do, Josh talks about his experiences with the KI Health Retreat, Kon examines knowing if you're good enough to be better, and they discuss their expanding views toward attaining specific explicit recovery.
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In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at methods for leveraging data and relationships. They talk about building and working data, archived landlords as an overlooked dataset, building market share through relationships, aligning with key influencers, 101020 data builds and the power of 4040. Josh tells how he used a window in a pizza shop to expand his marketplace, Kon illustrates how his experience with crossfit rapidly shaped his resilience, and they reflect on the view that there is more opportunity in the relationships you already have than in chasing after new ones.
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In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan talk about building wealth. They look at what wealth is and how you build it, the coming generational transfer of wealth, compound interest and the rule of 72, revenue to profit to assets, setting up multiple savings accounts, consulting advisors and taking a longer term view for financial security. Josh shares what he calls 'tricks' for growing wealth outside of the day-to-day, Kon explains the wisdom of patience through 'letting the grass grow' awhile with new acquisitions, and they illustrate the power of a $1 saved and applied today.
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In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand upon David Allen's Getting Things Done system. They look at making lists, the art of execution and the power of an execution team, setting time aside for building towards growth, thinking vs doing, building teachable systems and defining what success looks like. Josh relates landing a plane to project execution inside of your business, Kon ponders the question of what your business would need to look like if you were to stay with it for life, and they discuss using your calendar to schedule your unscheduled time for personal enrichment.
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This week on Grow, Scale, Master, Kon Stathopoulos and Josh Phegan explore the peaks and plateaus of your career. Josh notes the power of a dream on the way to a peak and Kon tells why plateaus are necessary. They discuss becoming a role model, having a life plan that mirrors your business plan, and starting out again as soon as you arrive. They continue with using success to stay humble, and peaks and challenges at each stage of growth. Josh talks about the perception of money and helping others, Kon examines the idea of behaving like a CEO from the start, and they discuss their changing views around the University on Wheels and becoming a dedicated student of the game you want to master.
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In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at great business turnarounds. They talk about when comparison is useful and when it's useless, turning points that force us to go all in, events that trigger critical decision points, the will to commit to consistency, and transformational behaviours that put you in abundance mode. Josh tells how Changed Agents' contestant backstories demonstrate the power of belief, Kon illustrates our capability to do more as advancing through the video game of life, and they reflect on how turning off most of their digital notifications has set them free.
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In this episode of Grow, Scale Master, Kon Stathopoulos and Josh Phegan look at the greatest throttle to growth, and the power of people towards what you can do. They talk about acquiring new talent and relationships through mergers and acquisitions, having a disciplined plan for market share success, and active opens vs. revenue planning. Josh applies the metaphorical Hero's Journey to expectations for adversity, Kon talks about professional vs. amateur measurement, training and attention to detail, and they illustrate how business models are chosen and why they matter.
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