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This week on The TRU Leader Podcast, we're joined by Cathy Carroll, author and a third-generation leader in her family's business. Cathy shares her journey and insights from her book *Hug of War: How to Lead a Family Business with Both Love and Logic*. After two decades in corporate roles, Cathy returned to the family business, encountering tensions between her profit-driven approach and her father’s investment-focused mindset. The narrative explores the complexities of managing familial relationships alongside business operations, particularly during generational transitions that often lead to conflict due to differing values. Non-family executives also face challenges, exemplified by a COO who felt demoted because of family-driven decisions. Emotional intelligence is highlighted as key to balancing personal relationships and professional responsibilities.
Cathy underscores the importance of understanding family dynamics, balancing long-term goals with adaptability, and navigating polarities like tradition and innovation. Governance and succession planning in family businesses require unique approaches, balancing set criteria with flexibility for unexpected talent. Polarity thinking is introduced as a method for managing conflicts by holding opposing truths simultaneously, such as investment and profit harvesting and privileges and responsibilities. Cathy emphasizes that recognizing these polarities and differing perspectives is essential for improving the overall functioning of family-owned businesses, particularly during leadership transitions.
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This week on The TRU Leader Podcast, Tracy and Michelle discuss the growing importance of empathetic leadership, especially in the post-pandemic workplace. The dynamic duo explores how the pandemic has increased stress and mental health issues among employees, making empathy in leadership more crucial than ever. They note that the new generation of workers values leadership that prioritizes their well-being and happiness, and research shows that empathetic leadership improves employee engagement and fosters healthier work environments with better work-life balance.
The episode explains that empathetic leadership involves understanding and connecting with employees' needs and emotions, strengthening workplace relationships and overall performance. Traditionally, leadership focused on productivity rather than relationships, often discouraging empathy. However, there's a growing recognition of the importance of relationships within organizations, leading to a shift towards empathetic leadership practices that positively influence workplace culture. If you’re looking for ways to create a balanced work-life culture as a leader, this is one episode you shouldn’t miss. Tune in now!
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In this episode of The TRU Leader Podcast, special guest Leslie Galloway discusses her transition from a corporate vice president to founding her own coaching business in 2020. She highlights the importance of authentic leadership and overcoming limiting beliefs for personal and professional growth. Journaling is recommended as a tool to clarify these beliefs, helping individuals navigate the discomfort of uncovering deep-rooted issues and fostering self-trust. The episode underscores the value of honesty and curiosity in both coaching and leadership, advocating for a mindset that prioritizes asking questions over having all the answers. This approach not only improves relationships but also enhances empathy, creativity, and innovation.
The discussion also touches on the significance of self-awareness and understanding diverse leadership styles to prevent conflicts and improve collaboration. An Accenture study is referenced, linking self-awareness to business success, and the importance of balancing team roles, such as visionaries and integrators, is emphasized. Effective communication is key to navigating tensions within teams and fostering healthy business partnerships. Don’t miss this insightful episode on innovation and relationships. Tune in now!
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In this episode of The TRU Leader Podcast, Tracy and Michelle explore the challenges of leading in a rapidly changing world, shaped by technological advancements and disruptions like the COVID-19 pandemic. They critique traditional leadership models, particularly Lewin’s 1950s change model, as inadequate for today’s VUCA (Volatility, Uncertainty, Complexity, Ambiguity) environment. Instead, they advocate for a continuous evolution approach, emphasizing the need for an agile mindset, high aspirations to clarify purpose, and integrating transformation into regular operations to maintain accountability and progress.
The hosts highlight the importance of ongoing evaluation and adaptability in leveraging polarities as well as problem-solving, advocating for a shift away from one-time solutions to continuous transformation. They discuss the significance of meaningful dialogue, healthy relationships, and shared ownership within organizations, supported by principles from Jim Collins and Porus's "Built to Last." The episode also stresses the need for balancing structure and flexibility through diverse organizational councils, long-term and short-term planning, and engaging diverse insights in decision-making. For small business owners and entrepreneurs, the discussion emphasizes the importance of regular check-ins, goal setting, and after-action reviews to maintain agility and ensure alignment with core values.
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This week on The TRU Leader Podcast, Greg Bennick joins us as he talks about his book, "Reclaim the Moment: 7 Strategies to Build a Better Now," which offers practical advice for achieving clarity and focus in a world filled with distractions. Greg emphasizes the importance of self-centering and understanding one's actions to prevent burnout and maintain meaningful connections. One key strategy involves fostering positive beliefs about others’ intentions, which can help combat pessimism and alleviate feelings of being overwhelmed. Using a juggling metaphor, Bennick illustrates the necessity of concentrating on critical tasks while managing distractions, and highlights how incorporating laughter can make work more enjoyable.
Greg also advocates for intentionality in relationships, encouraging a shift from transactional to transformational interactions where kindness and support lead to mutual growth. This approach enhances both professional and personal relationships by showing how small acts of kindness can transform everyday experiences. Bennick underscores the significance of humor and creativity in teamwork, sharing an exercise that promotes laughter and collaboration through brainstorming fantastical ideas. Through personal anecdotes, he demonstrates how humor can build confidence and connections, even in the face of mistakes. By focusing on the present moment, individuals can create a better future through enriched experiences and deeper relationships. Don’t miss it, tune it now!
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This week on The TRU Leader Podcast, Tracy and Michelle discuss the challenges of balancing leadership responsibilities and personal life on their podcast, urging listeners to reflect on their professional and personal goals. They emphasize the need for leaders to define success on their own terms and adapt to today's volatile world. The hosts stress the importance of self-reflection, including evaluating workplace relationships and personal contributions, as they assert that true success encompasses both career achievements and personal well-being. They identify four key mistakes that leaders often make, such as treating work-life balance as a zero-sum game, which leads to stress and dissatisfaction. They also highlight how crises can foster a victim mentality, driven by norms that prioritize organizational needs over personal ones.
The discussion explores recognizing harmful patterns, reevaluating beliefs, and fostering intentional change to break ineffective cycles. This includes understanding triggers like fear or discomfort in expressing differing opinions, stepping out of comfort zones, setting boundaries, and focusing on managing challenges. The concept of "polarities" is introduced, recognizing interdependent relationships rather than zero-sum scenarios. The hosts emphasize the importance of shifting focus from desired outcomes to acknowledging progress, which fosters a positive mindset and motivation. They also discuss balancing professional responsibilities with personal fulfillment and managing the gap between current reality and future aspirations. To further discuss these themes, listeners are invited to join a free webinar titled “From Stress to Success: The Formula for Leaders to Excel Professionally and Personally” designed to help leaders manage stressors and achieve success.
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In this episode of The TRU Leader Podcast, Tracy and Michelle are joined by Elaine Lin Hering. Together, they talk about Elaine’s book, "Unlearning Silence" which addresses the detrimental effects of self-censorship in workplaces, highlighting the contradiction between the societal expectation to speak up and the unsafe environments that often prevent it. She emphasizes the critical role of leaders in creating safe spaces for open dialogue, advocating for balanced conversations that consider both logical and emotional perspectives. Elaine also stresses the importance of intentional interactions, where everyone's unique insights contribute to genuine dialogue and collective learning.
The episode examines how past experiences with authority shape current communication habits, advocating for the questioning of ingrained assumptions to nurture individuality and voice. It underscores the need for clear communication in relationships, illustrated by a personal anecdote, "toiletgate," and introduces "4 anchors" for effective communication: starting with the why for speaking up, connecting the dots on how we think, articulating support needs, and embracing resistance. The discussion highlights the importance of overcoming outdated beliefs, valuing diverse experiences, combating loneliness, and fostering supportive communities, particularly for marginalized individuals and leaders promoting inclusivity. The narrative also touches on personal growth, the significance of emotional support in relationships, and the value of gratitude and connections.
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In this episode of The TRU Leader Podcast, Tracy and Michelle discuss the rising issue of workplace burnout, emphasizing that both individuals and organizations share the responsibility for alleviating it. They highlight the mental health crisis among workers, citing factors like unsustainable workloads and lack of support, with 76% of US workers experiencing mental health symptoms and 84% attributing these challenges to workplace conditions. The discussion references the Surgeon General’s framework for workplace well-being, which includes protection from harm, connection and community, work-life harmony, mattering at work, and opportunities for growth. These elements address safety, social support, autonomy, dignity, and learning. The episode also stresses the need for leaders to create supportive workplace cultures that prioritize employee well-being, addressing the historical shift from individual to organizational responsibility in maintaining mental health.
The episode highlights societal norms that glorify busyness and overworking, contributing to burnout, and suggests the need to differentiate between problems and polarities, emphasizing systemic changes alongside individual responsibility. Leaders and organizations are key players in addressing burnout, supported by reports from the US Surgeon General and National Academies of Medicine. Balancing individual well-being and organizational support is crucial for a healthy workforce, with positive outcomes like environmental changes, leadership commitment, and a well-being culture. Individuals must also take ownership of their actions to prevent burnout by managing energy between work and home, creating new norms, and developing healthy habits. Leaders should model healthy behaviors and foster a supportive culture by examining work demands, providing flexibility, and involving workers in decisions.
Tracy and Michelle recommend leveraging polarities to combat burnout, mentioning the book “Polarity Intelligence: The Missing Logic in Leadership” as a resource, and concludes with an invitation to a free webinar titled “From Stress to Success: The Formula for Leader to Excel Professionally and Personally” which you can join by registering here: https://www.trainingmissinglogic.com/from-stress-to-success-webinar-1
For full show notes and links, visit
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This episode of The TRU Leader Podcast highlights Teri Sholder, a former healthcare leader who transitioned to starting her own consulting company focused on performance improvement, emphasizing the importance of maintaining successful processes and understanding the drivers of desired outcomes for sustainability.
Her company assists with strategy implementation for long-term success, and she introduces her book, “Ascent to Excellence, A Blueprint for Health Care Board and Leadership Success,” which offers evidence-based strategies for healthcare board members and leaders to achieve and maintain excellence. The discussion highlights the challenges faced by leaders in sustaining success through leadership changes, emphasizing the need for continuous reinforcement of successful systems and the balance between cost and quality. Leadership commitment, clear communication, and alignment with organizational goals are essential for inspiring trust and success.
The episode outlines five critical elements for effective leadership: commitment and vocalization, data integrity, clinical documentation improvement, workforce engagement, and process optimization. It emphasizes accountability with clear goals aligned with organizational objectives and the necessity of engaging board members in governance. Adequate orientation for board members is crucial, with a simplified approach to presenting information using scorecards to understand goals, metrics, and benchmarks. Understanding polarities such as mission & margin and cost & quality is vital for effective decision-making.
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In this episode of The TRU Leader Podcast, Tracy and Michelle delves into the national crisis of burnout and mental health issues in the workplace, citing a 2022 US Surgeon General report and a Microsoft survey showing high levels of burnout among managers. The pandemic has shifted expectations around work-life balance, with workers seeking more support to avoid overwork. The discussion highlights the VUCA (volatile, uncertain, complex, ambiguous) environment’s demands on staff and the need for empathetic leadership. Traditional leadership norms often involve overworking and sacrificing personal time, which can lead to burnout. Personal anecdotes illustrate the detrimental effects of such norms, emphasizing the need for new leadership practices that prioritize well-being.
The podcast advocates for changing leadership norms to prevent burnout by fostering healthy work cultures and effective priority management. Leaders are encouraged to balance professional and personal lives, leveraging the tension between opposing forces like activity and rest. It stresses the importance of shifting limiting beliefs to more empowering ones and redefining success to include balance and fulfillment. Habit formation, supported by tools like fitness trackers and morning routines, is suggested to make these new norms sustainable.
Tracy and Michelle invite listeners to join their FREE webinar “From Stress to Success, The Formula for Leaders to Excel Professionally and Personally” to help leaders adopt these new norms. The episode concludes by encouraging engagement through sharing, social media interaction, podcast subscriptions, and reviews.
Join our FREE webinar by registering here: https://www.trainingmissinglogic.com/from-stress-to-success-webinar-1
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We would love to have you contribute to this podcast by submitting a question that we can feature in a future episode. All you must do is email your question to [email protected].
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This episode of The TRU Leader Podcast follows Christy Pretzinger’s journey from freelancing to becoming the CEO of WG Content. It details her transition to building WriterGirl and her focus on the healthcare sector. Pretzinger emphasizes the importance of kindness in business and creating a positive work culture, drawing from her past experiences in unkind environments. The narrative underscores the significance of company culture, personal development, and self-awareness, highlighting the use of tools like the Enneagram personality typing system to encourage empathy and understanding among employees.
Christy discusses personal experiences related to understanding accounting language and the impact of interpersonal dynamics on professional relationships. She reflects on the importance of setting boundaries to maintain healthy cultures, prevent negative behaviors, and avoid burnout. Additionally, she mentions the upcoming release of a book titled “Your Cultural Balance Sheet,” which focuses on the importance of company culture alongside financial considerations. Christy emphasizes that maintaining a positive work culture is crucial for employee satisfaction and organizational success. The text also touches on investments in technology and their effects on relationships within the business, stressing that enriching employees’ lives is a privilege and a driver of revenue.
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This episode of The TRU Leader Podcast explores the various challenges leaders encounter when managing their time and energy in the face of increasing demands and expectations. It emphasizes the crucial importance of effective time management, prioritizing tasks, and maintaining a balance between work and personal life to avoid burnout and perform at one's best. The discussion highlights the deep-rooted fears and beliefs that can obstruct leaders, resulting in persistent feelings of inadequacy and overwhelming pressure to sacrifice personal time for professional success.
Effective leadership involves shifting perceptions about time, prioritizing self-care, and questioning ingrained norms to focus on high-priority tasks. The episode advocates for a balance of structure and flexibility to create habits and adapt to changes, highlighting the role of candor and diplomacy in relationships and productivity. Delegating, automating, or eliminating tasks to preserve energy and focusing on engaging activities are recommended. Additionally, the episode stresses taking control of one’s choices, avoiding a victim mindset, and practicing self-care techniques such as time blocking for reflection and mindfulness.
Effective time management strategies, including planning ahead, maintaining a conducive work environment, and using organizational tools, are crucial for productivity. The episode also encourages sharing time management strategies to enhance collective productivity and energy management, recognizing individual preferences and signs of ineffective time management systems. To help improve time management, listeners can download our FREE Time Mastery Worksheet HERE.
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This episode of The TRU Leader Podcast revolves around the importance of authenticity and work-life balance in effective leadership. Our dynamic duo, Tracy and Michelle, and special guest Dr. John Chuck, discuss themes emphasizing personal growth, spiritual connection, and the need for relatable and sustainable leaders who promote work-life balance. This episode highlights Dr. John's book, “Pearls from the Practice of Life”, offering wellness insights and reflections on burnout through 69 chapters.
Dr. John Chuck shares his personal stories and explores concepts like making pretend decisions to avoid regret and seeking diverse perspectives before making crucial choices. The discussion also features Rita Ng as an exemplary leader who fosters inclusivity by being open about vulnerabilities, thereby creating psychological safety and inspiring others. The conversation covers various topics, including defining personal values, introspection among physicians, childhood memories, resilience, humor, and plans for collaboration. The episode concludes with encouragement for listeners to spread laughter and wisdom, emphasizing authenticity and self-compassion over projecting perfection.
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In this week's episode of The TRU Leader Podcast, Tracy and Michelle delve into adaptive leadership, a crucial concept in our rapidly changing world. They emphasize diagnosing organizational challenges, experimenting, and embracing continuous learning to improve performance and relationships across industries, advocating for a shift towards adaptable decision-making approaches. Particularly relevant to healthcare, the discussion stresses the need to avoid rigid thinking, engage in dialogue, and manage human resource challenges effectively amid chaos and post-COVID uncertainties.
Reflecting on past experiences and current challenges, the podcast highlights the importance of adaptive leadership in navigating complexities. Encouraging listeners to share experiences, the hosts promote broader understanding and application of these principles to effectively address today's volatile environment.
For full show notes and links, visit
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In this week's episode of The TRU Leader Podcast, special guest Dr. Chris Fuzie, a former law enforcement officer turned leadership expert, shares his journey from poor leadership experiences to earning organizational leadership degrees and teaching nationally post-retirement. He emphasizes preparing individuals for leadership and criticizes promotions solely based on technical skills. His book aims to redefine leadership and followership, advocating for collaborative efforts toward common goals. He introduces "liminal leaders," or individuals who balance leading and following through adaptability, communication, and shared accountability, promoting continuous learning and practical application.
Chris metaphorically employs tessellations to illustrate organizational behaviors, correlating them with leadership principles and consistency. He discussed defining behavior expectations, categorizing behaviors by strategic importance, and fostering respectful communication. Advocating for innovative leadership approaches, Chris proposed using shapes to delineate organizational behaviors and culture.
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In this episode of The TRU Leader Podcast, Tracy and Michelle emphasize the importance of aligning different work styles within teams by recognizing and harmonizing approaches, preferences, goals, and personalities. They advocate for leaders to build foundational relationships. Embracing diverse perspectives is seen as a growth opportunity, and conflicts should be reframed as natural tensions for understanding rather than resolving through conflict management.
Tools like DISC, Enneagram, and their downloadable Healthy Relationships Partnership Agreement Tool are recommended to understand individual strengths and personalities in team settings, leveraging differences to achieve higher productivity. The episode highlights appreciating strengths and preferences in relationships and productivity, with a focus on reassessing team dynamics for better outcomes. Effective communication, candor, and alignment in partnerships are crucial, supported by a partnership agreement tool to navigate differences. Continuous growth, ongoing dialogue, and connection foster strong relationships, with an emphasis on spending quality time together outside of work.
For full show notes and links, visit
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In this week's episode of The TRU Leader Podcast, hosts Tracy and Michelle are joined by guest Lizzy Cangro where she discusses her book “Reclaiming the Witch”. Lizzy's book aims to empower women by redefining the term “witch” as a symbol of personal power. She highlights the importance of intuition, manifestation, and balancing feminine and masculine energies in leadership roles. The conversation underscores personal empowerment, authenticity, and the significance of aligning beliefs with actions to achieve desired outcomes and recognize incremental growth.
Tracy, Michelle, and Lizzy stress the role of personal development, mindful speech, and intentionality in shaping reality. They advocate for replacing negative language patterns with positive affirmations to enhance well-being and experiences. Decision-making for personal happiness is emphasized, focusing on self-awareness rather than others’ choices. The dialogue also explores the complementary nature of science and magic, evolving understanding, and the importance of communication and trust in relationships, highlighting intuitive elements in human evolution.
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In this episode of The TRU Leader Podcast, Tracy and Michelle discuss the critical nature of maintaining effective relationships with superiors, or “one-up” relationships, drawing from personal experiences of reporting to different individuals. They underscore the importance of mutual understanding and shared purpose in these relationships to ensure smooth workflows and success. They critique and challenge common leadership norms, such as emotional restraint and maintaining professional distance, suggesting these can hinder genuine connections.
Authenticity, mutual respect, and compassion are highlighted as essential for healthy leadership and relationships. Additionally, they address the challenges some face when promoted without adequate leadership skills, emphasizing the need for continuous development and avoiding people-pleasing behaviors. Finally, the discussion touches on personal tendencies in hierarchical relationships, noting the potential pitfalls of passivity and assumptions. It stresses the importance of clear communication, seeking guidance, and understanding one’s impact to prevent misunderstandings and promote effective collaboration.
With this, Tracy and Michelle introduced the Partnership Agreement Tool which will help you enhance your relationships with your colleagues and leaders at work. DOWNLOAD IT HERE TODAY!
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Tracy Christopherson and Michelle Troseth, hosts of The TRU Leader Podcast, dissect the challenges of time management in today's volatile, unpredictable, complex, and ambiguous world. They delve into the concept of micro-stressors and their cumulative impact on feelings of overwhelm, emphasizing the role of ingrained beliefs about time in shaping emotions, behaviors, and decisions. By mastering time and priority management, individuals can conquer the illusion of time scarcity and bolster productivity, focusing on energizing tasks to minimize stress.
The discussion emphasizes the art of asking insightful questions to enhance life quality, particularly for leaders navigating work overload and professional growth pressures. It stresses the importance of finding balance between "being" and "doing," advocating for self-care, boundary-setting, and handling leadership polarities. Practical time management strategies like proactive planning, task chunking, and optimizing peak energy times are proposed, along with a tool called the Time Mastery Worksheet to aid implementation. You can DOWNLOAD THE WORKSHEET HERE. The episode closes with a call for feedback, content sharing, and podcast subscription, fostering ongoing engagement with their audience.
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In The TRU Leader Podcast, Matt Hollingsworth, co-founder of Carta Healthcare, shares his journey and insights into leveraging AI to revolutionize healthcare processes, inspired by his mother’s cancer battle. With an MBA from Stanford, Hollingsworth aims to improve healthcare data practices and patient care efficiency, drawing from personal experiences, including enhancing outcomes for congenital heart patients. The discussion also covers the significance of registries and the challenges in documentation processes.
It proposes AI as a solution to streamline data collection, emphasizing the need for a balance between AI and human intelligence due to the complexity of medical systems and the variations in documentation practices. The conversation acknowledges the potential of AI to boost productivity while maintaining human roles, focusing on creative aspects of work.
Additionally, it stresses responsible AI use, the importance of continuous learning, and the gradual development of AI technology, dispelling fears associated with it.
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