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Learn to represent your listeners effectively through communication strategies. We communicate with others for the better part of every day. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. The communication strategies conversation will help participants understand the different methods of communication and how to make the most of them. These strategies will provide an excellent benefit for any organisation and its employees. They will trickle down throughout the organisation and positively impact everyone involved. The conversation objectives are to understand what communication is, identify ways that communication can happen, identify barriers to communication and how to overcome them, develop non-verbal and para-verbal communication skills, use the STAR method to speak on the spot, listen actively and effectively, ask good questions, use Appreciative Inquiry as a communication tool, adeptly converse and network with others, identify and mitigate precipitating factors, and establish common ground with others. “Communication is the only way to form a genuine connection”, John C. Maxwell.
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PODCAST! We are in conversation with Ms Zinhle Marrengane, Lecturer and WIL Coordinator, Biotechnology and Chemistry, at the Vaal University of Technology (VUT). Zinhle shares with the listeners her childhood and basic education perspectives, her transitional experiences from high school to university to the world of work, her professional growth to date, her current work environment and challenges and opportunities, and most importantly, her future professional aspirations from her career development and management perspectives. This monthly show is the initiative of the VUT Co-operative Education Under The Centre for Academic Development in partnership with COMETSA Friends & Supporters Club NPO, www.CometsaMember.Com. It airs live on the last Wednesday of the month from 18h00 to 19h00 (CAT, SAST), except in December and January, via Podbean Business Platform. For easy access to our station, you must download Podbean App, register and follow COMETSA Radio Worldwide (CRW) to receive notification when we go live. To listen to previous episodes of the show check our INSIGHTS Online Podcast (IOP), www.InsightsOnlinePodcast.Com. The INSIGHTS Online Podcast is also available on Apple Podcasts, YouTube, Podbean App, Spotify, Amazon Music/Audible, iHeartRadio, Player FM, Listen Notes, Samsung Podcasts, and Boomplay.
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POCAST! UNIT 35, Conduct 30, News and Media Mastery! as the focus of the conversation at COMETSA Radio Worldwide (CRW) with the resident co-hosts of this weekly Digital Online Streaming Mastery Show, on Tuesday, the 29th of October 2024, at 19h00 - 20h30 (CAT; SAST). Becoming adept in media and public relations to enhance your brand as a professional is critical. Dive into PR strategies in media and public relations, which are the most successful methods of communicating your value to those around you. Furthermore, good networking skills enable you to tap into those relationships you already have and increase the scope of your network. The larger the scope, the more people know you and offer you opportunities. The objectives of this conversation are networking for success, managing “meet and greet” opportunities, dressing for success, writing effectively, setting goals, managing media relations, planning issue and crisis communication, using social media, and delivering effective employee communication.
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PODCAST! Master the art of meeting management to hold practical briefings with your guests. From this conversation, you will learn planning and leading techniques that will give you the confidence to run a meeting that will engage the attendees and leave a positive and lasting impression. In short, we are addressing the following objectives: planning and preparing, identifying the participants, choosing the time and place, creating the agenda, setting up the meeting space, incorporating your electronic options, meeting roles and responsibilities, using an agenda, chairing a meeting, how to deal with disruptions, professionally dealing with personality conflicts, taking minutes, and making the most of your meeting using games, activities and prices.
Scenario: You are working on your first project and have to organise and manage the project kick-off meeting. What do you do first? Do you create the agenda or the invitation list? How do you run a meeting? What preparation do you need? All of these are valid and real questions you must address as the meeting manager. There is no doubt about it; meetings require skill and technique to achieve their purpose. Disorganised and poorly managed meetings waste time and hurt your credibility as a meeting manager. Consistently leaving a poor impression on the attendees will haunt you if left unchecked.
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PODCAST! LEADERSHIP and INFLUENCE (Rules and Principles)! Leadership and Influence start with establishing clear rules and principles for leading your team and influencing the direction of your project or programme. They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born amid adversity. Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. Once you learn the techniques of true leadership and influence, you can build the confidence it takes to take the lead. The more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become natural and rewarding. Listen to the episode, using the link below.
The Digital Online Streaming Mastery Show takes place weekly, on Tuesdays, from 19h00 to 20h30 (SAST) live at COMETSA Radio Worldwide (CRW), over the Podbean Business Platform. Download Podbean App, register and follow COMETSA Radio Worldwide (CRW), to receive notifications when we go live. You are welcome to visit www.CometsaMember.Com portal and check our Events Calendar frequently and register for the event.
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PODCAST! Vaal University of Technology (VUT) growing its own “timber” (talent) through the progressive Work-Integrated Learning (WIL) programme, coordinated by the Co-Operative Education Under The Centre for Academic Development. That’s the focus of this monthly VUT Student Academic Development Support & Work-Integrated Learning (WIL) Show live here at COMETSA Radio Worldwide (CRW), streamed on Podbean Business Platform globally. In this podcast you will listen to the perspective from the VUT WIL Alumnus, Ms Nontobeko Moimane, who is now the Communications Officer at the University. The conversation is insightful, inspirational, informative and educational. If you are a prospective or current student at VUT or any other university, you are better advised to join the Work-Integrated Learning (WIL) Programme, and enjoy the benefits associated with it. You will enjoy your transition from the world of learning to that of work. There is no need for trial and error when there is so much guidance, help and support gained from the Work-Integrated Learning (WIL) Programme. It gave graduates like Nontobeko solid career development foundation. Enjoy listening and learn from Nontobeko. Visit the homepage of the Vaal University of Technology (VUT), www.vut.ac.za, for further information.
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Social Intelligence is a basis for understanding your guests in depth to facilitate a progressive conversation. It is about having an understanding of your environment and having a positive influence on those around you. Expressing and interpreting social cues will make you more confident in your social situations. You will learn to create positive connections and increase your influence during social situations. In this conversation, Unit 32, Conduct 27, Social Intelligence, Knowing Yourself and Guest, we want to achieve the following objectives:
Be aware of our behavioursLearn to be empathetic with othersLearn tools for active listeningEffectively communicate interpersonallyRecognize various social cuesDetermine appropriate conversation topicsLearn various forms of body languageWhether we’re at home or at work, knowing how to be more aware of ourselves and our surroundings can help us make the best out of any social situation.
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We are back with our weekly Digital Online Streaming Mastery Show, the Train-The-Trainer Edition. Our resident co-hosts, Devesh Mothilall, Rapula Modibane, Omphile Leepile, Maynard Maesela, Frans Rammutla, and George Mutendadzamera were back with us after our one week break to celebrate Heritage Holiday in South Africa. Sam Tsima was anchoring and moderating the conversation on the following themes: Remove the Clutter, Prioritise, Scheduling Your Time, Mastering Your To-Do Lists, Paper and Paperless Storage, Organisation in Your Work Area, Tools to Fight Procrastination, Organising Your Inbox, Avoid the Causes of Disorganisation, and Discipline is Key. The takeaways and lessons from this conversation are to experience the application of The LEKGOTLA Way Conversation Methodology. You will hear us talking about our commitment to the IDEA Principle. You need not be a streamer, podcaster or broadcaster to benefit from the insights we will be sharing with you. We inspire and challenge you to rethink how you remove clutter from your workspace by applying the three boxes - Keep, Donate and Thrash. You will learn to use the famous Urgent/Important Matrix to set priorities. We will all benefit from learning to remove or limit the time wasters, coping with things outside our control, using a day planner, and doing quick tasks immediately.
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Strive to provide excellent customer service and aftercare to guests, listeners, and stakeholders of your show. This practice and behaviour are integral parts of customer service. COMETSA Radio Worldwide (CRW) held this conversation during the weekly Tuesday evening show, Digital Online Streaming Mastery—Train The Trainer Version, on September 17th, 2024, from 19h00 to 20h30 (SAST), live over the Podbean Business Platform. The co-hosts and anchors explored the following themes: Who We Are and What We Do, Establishing Your Attitude, Identifying and Addressing Customer Needs, Generating Return Business, In-Person Customer Service, and Ten Things You Can Do to Wow Customers
1. Greet customers with a smile, either in person or on the phone. It may sound corny, but customers can indeed hear the smile in your voice when you talk on the phone.
2. Be helpful, even if there’s no profit in it. Make customers feel your primary concern is being helpful, whether or not you sell them something.
3. Know your Product or Service. If customers feel that you don’t have the knowledge they need, they will look for someone else who does. Your expertise is part of the value you bring to customer interactions.
4. Don’t make customers feel like dummies. Of course, you know more than your customers do about your product or service but don’t make them feel inadequate because they don’t share your expertise.
5. Listen to customers. When dealing with customers, listen more than you talk.
6. Remember that employees will treat customers how management treats them. If treated with consideration and respect, employees will be more likely to treat customers similarly.
7. Make customers feel important and appreciated. When a customer needs help, put aside your work and focus on the customer.
8. Make things easy for customers. Consider making every transaction as fast and effortless as possible.
9. Throw in something extra. Giving customers more than they’ve paid or expected can make them feel you care about their business.
10. Say Thank You. This might seem obvious, but it’s easy sometimes to forget to thank customers for their business. A genuine “thank you” can go a long way toward creating good feelings in customers.
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NETWORKING (Outside and Within the Organisation) As A Source of Experts, Personal and Professional (Business) Relationships! Utilise Networking, inside and outside the organisation, as a Source of guest speakers and subject matter experts for your streaming show. During this weekly live show at COMETSA Radio Worldwide (CRW) We discussed the following themes: (1) The Benefits of Networking, (2) Networking Obstacles, (3) Networking Principles, (4) Why Network, (5) How to Build Networks, (6) Recognising Networking Opportunities, (7) Online Networking Tools, (8) Developing Interpersonal Relationships, (9) Common Networking Mistakes, (10) Time Management, (11) Managing Personal and Professional Networks, and (12) Maintaining Relationships over Time.
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Gauge the reputation of the Guest effectively to enhance the credibility of your show and the platform. In the information age, personal branding is necessary for the success of any company or individual. Failing to manage personal branding can lead to misinformation about you or your company becoming public. Taking control of your public image is no longer an option. Identifying and using the tools that affect personal branding will ensure the public sees the image you want them to see. A positive brand is necessary for success. You are in control of your brand if you choose to be. When establishing your brand, you must define yourself. Remember that perception is reality, so it is essential that you carefully cultivate your image. When you explain yourself and present this definition to the public, you will reap the benefits of taking control of your branding. It is easy to underestimate the importance of personal branding and avoid actively participating in your brand. The truth, however, is that branding occurs whether you participate in it or not. If you do not take time to brand yourself, the market will brand you, and it may not do it favourably. Customers can bring negative attention to a company or individual, and attention can quickly escalate to the court of public opinion. Taking control of personal branding is necessary to manage your public reputation.
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Develop the ability to identify and engage subject matter experts (SME) in the content of your show. Get strategic with Goal-Setting and getting things done (PDC). The word Subject Matter Expert (SME) is self-explanatory, as it refers to someone who is an expert in a specific subject or topic. The journey towards mastery and subject matter expertise starts with acquiring theoretical knowledge through training, lectures, workshops, seminars, webinars, conferences, reading, and attending exhibitions, debates, etc. This is often followed by curiosity, testing and developing concepts formally or informally. Practical knowledge results from converting theories and models into actions. It is applied repeatedly, forms habit and contributes to gaining valuable insights and know-how. That becomes an experience shared with others as an expert until one acquires mastery. The person who reaches this level is or should be regarded as a subject matter expert.
The programme's goals and objectives inform the decision to engage a subject matter expert in your show or any knowledge-based intervention, such as a webinar, seminar, workshop, debate, conversation, or conference, to address a topic. We will examine the platform's vision, mission, and programming philosophy in this case.
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COMETSA Radio Worldwide (CRW) presents a live show, Unit 26, Conduct 21, Sourcing Guest & Proposal Writing! Acquire Skills in Proposal Writing and Sourcing Perfect Guests for your Streaming Show. We look into Understanding Proposals, Beginning the Proposal Writing Process, Preparing an Outline, Finding Facts, Writing Skills, Writing the Proposal, Checking for Readability, Proofreading and Editing, and Adding the Final Touches.
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Background: Understand the criteria for selecting guests for the digital online streaming show with the right interpersonal skills. Enhance your guest selection process by investigating the themes contained within our Business Academy course, INTERPERSONAL SKILLS (CDC): Verbal Communication Skills, Non-Verbal Communication Skills, Ability to make small talk and move beyond, Moving the Conversation along, Influencing Skills, Bringing people to your side, Sharing your opinion, and Making an impact.
Communicating with Power: The power of communication refers to the ability to influence, persuade, or make an impact. Assertive communication is associated with self-confidence, credibility, and effectiveness.
Some ways you can communicate with power verbally:
Stick to the pointDon’t be too casualEmphasize key ideasTailor-fit your communication to your audience.ConnectWords are powerful communication tools. Indeed, word choice can easily influence the thoughts, attitudes, and behaviour of the people listening to us. Similarly, proper attention to the language of others can give us insight into what they are saying, helping us to respond appropriately and effectively.
Join our Social Collective Learning Community by taking up membership of our COMETSA Membership Club and let us build together here, https://www.cometsamember.com
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The four Vaal University of Technology (VUT) graduates and now staff members at JEDD Civils (Pty) Ltd, www.jedd.co.za, Thandeka Mkhwanazi, Tiyiso Maluleke, and Marcia Masia, the experience as WIL students and their transition from the institution of learning to the world of work. They studied engineering at VUT, did their P1 and P2 work-based training at JEDD Civils (Pty) Ltd, and started their careers there. Work-Integrated Learning (WIL) is a structured programme that introduces graduates to the world of work. It is a requirement for the students to graduate from the Universities of Technology (UoTs). It is run by the UoTs Cooperative Education Divisions or Departments, which are charged with establishing relationships with the industry and sourcing work-based learning vacancies as part of the completion of their studies. The benefit for the companies is that they can develop future talent without the risk of employing the graduates upon completion of their studies. However, if the students perform well, the companies have a preemptive advantage over non-participating companies.
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This show by COMETSA Radio Worldwide (CRW) is the July 2024 edition of the Vaal University of Technology (VUT) Students Academic Development Support and Work-Integrated Learning (WIL) Live Show, which takes place on the last Wednesday of every month except December and January. In this edition, we honour the university alumnus Mr Walter Mgiba, Managing Director & Operations Director of JEDD Civils (Pty) Ltd, www.jed.co.za, and his four VUT WIL Programme graduates, Thandeka Mkhwanazi, Tiyiso Maluleke, Marcia Masia, and the recently departed Zinhle Manana. They all studied engineering at the Vaal University of Technology (VUT), did their P1 and P2 work-based training at JEDD Civils (Pty) Ltd, and started their careers there.
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Learn the fundamentals of internet marketing to increase your streaming shows' reach. Delve into Internet marketing fundamentals, including SWOT analysis in Internet Marketing, Research, Real-Time Marketing, Brand Management, Social Media, SEO Basics, Capturing Leads, and Website and Campaign Characteristics. Produce and distribute dynamic content, build followers through active engagement, be constantly ready at the right time and place, and use suitable media. Remember that you are building a community with a personal touch and brand championship, and share widely to empower your internet marketing drive. Knowing that content is king, blog profusely interacts with your audience through webinars and constantly monitors their reaction. Be relevant and original in your content generation, using powerful keywords and offering stakeholders value proposition, including your frequent followers and repeat listeners and viewers. Your internet marketing campaign should be tailored for your audience and viewers, using powerful words.
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The live show took place on the evening, Tuesday, the 23rd of July 2024, at COMETSA Radio Worldwide (CRW), presenting Unit 23, Conduct 18 - Promoting the Show on Social Media Platforms. THE PERSPECTIVE: With the knowledge gained from the show, the practitioners can effectively use social media marketing techniques to promote your digital broadcast. Please familiarise yourself with the various social media platforms. The unit's objectives are to understand different social media platforms, identify the audience, monitor and measure performance, and consider pros and cons before making decisions.
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Respectful: This describes how the host, co-host, or anchor conducts the show. This behaviour must be acceptable to all the stakeholders, especially the listeners and viewers. The starting point can only be the values and principles of the platform or those of the host, co-host and anchor, or those of the programme or the show. The question is who judges whether the show or the programme is respectful. The audience is the first to respond to the show, which needs to be more respectful. They will either leave the show or send comments on that fact.
Interactive: This is the nature of the show or the programme. Regular listeners or viewers will most likely expect it to be interactive if that is how the show or programme was branded or positioned when it was introduced. The show might be interactive among the co-hosts or with the listeners. This might happen through calling in or sending messages via chats. At a minimum, it must be a two-way exchange of views, thoughts, opinions and messages. The listeners or viewers must experience it as such. Once one party is dominant at the expense of the other, it might be viewed as disrespectful.
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Master the art of projecting yourself as the show host, co-host and anchor. Build your social learning skills as part of your continuous professional development and life-long learning culture. Setting the Right Group Dynamics: Communicating, Collaborating, Sharing of Best Practices, Refining Ideas, Diversity Builds Knowledge, and Social Interactions.
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