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Only a handful of veterinary practices in the UK have made the leap into employee ownership, one of these is Pennard Vets, a practice in Kent with over 90 employees across six sites. But what inspired this change and how did they make it happen? This week we welcome back Matthew Flann to the Modern Veterinary Practice Podcast to tell us all about becoming an employee owned trust and how you might approach it with your own practice.
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Flexible working has been around for quite some time now, but it’s not necessarily a way of working that is associated with the Veterinary sector. In the last years it’s become more common, but do you know what it might look like if applied at your practice? Perhaps you’ve heard mutterings about it in the staff room but are unsure how to get started? This week we welcome Silvia Janska, founder and CEO of Flexee, to the Modern Veterinary Podcast to discuss flexible working, who wants it, what it looks like and whether COVID has encouraged a change in the veterinary industry.
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The mass adoption of telemedicine platforms across the veterinary sector since the beginning of the Coronavirus Pandemic was not something that we had predicted for the year 2020. Whether you’ve loved using these platforms or not, its shown that the sector is able to quickly adapt and integrate new technology into every day practice. But what does the future hold for Telemedicine now we are opening up again? This week we talk to Founder and CEO of VetHelpDirect Susie Samuel about digital innovation and the future of Teleconsults in post-Covid world.
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Are you suffering with anxiety, doubts about your abilities, feelings of inadequacy, dwelling on past mistakes and not feeling good enough? In this episode Jack talks to Veterinary Surgeon, Speaker and Imposter Buster Dr Katie Ford, about Imposter Syndrome, what it looks like in the veterinary sector, how to identify if this is impacting you and what you can do about it.
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What does it mean to be a good leader? How can you effectively initiate change in your veterinary practice? Do you have a big project coming up and you are unsure how your team will react? In this episode Jack talks to behavioural psychologist Andy Edwards about managing change in a veterinary practice, the difference between a manager and a leader and how to play to your teams' strengths.
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Sometimes reimaging the services you offer can be key to growing your practice. Pennard Vets did just this when they decided to spice up their Pet Health Plans to include unlimited consultations! It’s a brave move and one that only a handful of practices in the UK have made, but it’s been incredibly successful. In this Episode Pennard Vets’ Managing Director Matthew Flann talks about why they made the change and the results they’ve seen.
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We all recognise that frustrating feeling of knowing that you are capable of doing more but can't quite tap into your full potential. Productivity is a fickle beast and can be affected by a multitude of factors. In this episode Vet Dynamics’ Alan Robinson takes Jack on a whirlwind tour of the 'Spectrum of Human Potential' and why he believes that many vets and practices are struggling to make the most of theirs.
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When was the last time you took a serious look at your practice’s marketing plan? We don’t just mean marketing to gain new clients, we mean establishing your practice as the ‘go to’ vets by educating people about caring for their pets and the care their pet receive from you. Veterinary Marketing Guru Paul Green explains why it’s time to dive into this kind of marketing and how if you do it right, you could be ahead of the game and in line for some massive opportunities.
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Have you noticed a dramatic shift in the way your clients want to interact with you practice? Are you struggling to communicate with them in a way that suits them but is logistically easy for your team? Your clients are becoming more tech savvy and are expecting the services they deal with to keep up. So this week Jack examines the client experience with PetsApp’s Thom Jenkins, looking at how changes in pet owner demographics necessitates an evolution to suit this new generation.
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The Modern Veterinary Practice Podcast is a 360 degree examination of how to run a successful modern veterinary practice focusing on profit, keeping your staff happy and delivering exceptional patient care. In these 20 minute episodes we tackle topics you may have thought about but don’t know how to apply or even just not had the headspace or time to implement addressing the barriers that most practices face and discuss ways to implement a future proofed solution.
