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Join us for this monthly series that we streamed live with Revenue Cycle Leaders. We will dive into a number of topics that leaders are faced with today including: Payers, Automation, Technology, Talent Shortages, Cost Takeout, etc. This will be an interactive session with questions from people who join. Our third episode brings my good friend Jen Snyder who leads the Automation Program at Colorado Medicine.
This series is sponsored by Tarpon Health. A community of providers that are tackling automation as a strategy. Check us out at Tarpon.health
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Join us for this monthly series that we streamed live with Revenue Cycle Leaders. We will dive into a number of topics that leaders are faced with today including: Payers, Automation, Technology, Talent Shortages, Cost Takeout, etc. This will be an interactive session with questions from people who join. Our third episode brings my good friend Surya who is VP Revenue Cycle at Marshfield Clinic.
This series is sponsored by Tarpon Health. A community of providers that are tackling automation as a strategy. Check us out at Tarpon.health
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Emily Fry the VP of Innovation Operations at Geisinger Health joins us for a great conversation on pushing innovation in the complex world of health care. Fascinating to hear her journey into this enormous role and how to push innovation and know your being succesful at it.
Appreciate Emily's willingness to dive in here and share about her journey. Take a listen and let us know your thoughts.
Remember to leave a review and subscribe to the show.
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Our special guest this week is Sarah Armstrong, CEO of Trend Health Partners and my good friend from over the years. Sarah has always shown me kindness and postivity. Being in the business of people is built into her and with this episode we found out some of the "why". Sarah opened up to us and walked us through her incredible journey. Like any journey it's full of amazing highs and really low lows. Through it all Sarah persevered and even changed Ben's mind on payor relationships. It's a must listen podcast for this season.
Remember to like and subscribe!
Chapters
03:01 Payment Integrity and Communication Challenges 07:14 Making Small Changes in Healthcare 10:39 The Attitude Towards Fixing Healthcare 23:28 Personal Loss and Suffering 31:19 The Power of Empathy and Support 36:10 Embracing the Good and the Bad in Life 43:22 Leadership through Individual Connections 46:05 Showing Up for Others 48:11 Embracing Work-Life Fluidity and Authenticity 50:08 The Constant Pursuit of Improvement as a CEO 55:24 Engaging in Conversations about Healthcare and Revenue Cycle Management -
This episode we have our Good Friend Chanie Gluck on to tell us her story. Chanie is basically the carbon copy of Ben and we learn this throughout our time together. She talks about her role as the CEO and founder of 4D Global, a company that helps doctors get paid. She also discusses her podcasts, Growing Global and Leaders in Medical Billing, and the importance of community and mentorship in the entrepreneurial space.
Chanie shares her upbringing in an Orthodox Jewish family, her early desire to start a business, and the influence of her parents in teaching her self-sufficiency and the value of hard work. She also talks about the impact of her entrepreneurial journey on her children and the importance of finding mentors who have success in all areas of life. She discusses the challenges she faced, including getting divorced and dealing with a shady boss, and how these experiences fueled her determination to succeed.
Chapters
00:00 The Role of the 'Uninformed Sidekick'
06:23 Chanie's Podcasts: Growing Global and Leaders in Medical Billing
13:53 The Challenge of Finding Mentors
20:50 Chanie's journey and challenges
29:14 The power of Kairos moments
38:17 Building an offshore operation
41:13 Selling the billing company and focusing on 4D Global
43:49 Navigating the Challenges of the Workplace
45:06 The Power of Self-Awareness in Entrepreneurship
46:11 Creating Community and Connecting People
47:23 The Importance of Saying No
49:41 Personal Growth and Transformation in Entrepreneurship
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Our special guest this episode is Jason Siedman who is the VP of Revenue Cycle at WellStar Health in Atlanta. Jason tells his amazing story of how he got into revenue cycle and carved his own path. A path that many of us can relate to with bad decisions and good ones. A journey of self discovery to land in the best possible place...contentment. Loved this episode because I love people's stories.
Check it out and remember to subscribe and leave a review!
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This episode we welcome the smartest person in AI that I know. Ankit Jain who is the CEO and founder of Infinitus Systems. Infinitus is leading healthcare into bot driven phone calls to payers and its an absolutely incredible tech solution. Ankit was the mind behind Google Play and has done multiple tech plays. He walks us through a failure early on that is so beneficial for people to hear and learn from.
We talk about the practical uses of AI today and what it will be like 10 years from now. Mind blowing stuff. Do not miss out on this one.
Leave a review and subscribe to the show.
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This is the 2nd installment that features Seth Joseph who is the Managing Director at Summit Health and a Forbes contributing writer. Seth wrote a 2 part article in Forbes outlining the pros and cons of having a super power company that is the EMR of the top 100 health systems.
https://www-forbes-com.cdn.ampproject.org/c/s/www.forbes.com/sites/sethjoseph/2024/02/26/competitive-or-exclusionary-epics-seven-anti-competitive-sins/amp/
We are joined by Heather Dunn (Vanderbilt VP RCM) as a guest co-host and contributor. We have had many a debate over the years (many of which we haven't published) and it was good to have another one. Our hope in this episode is to open up the dialogue, not to bash any one company.
It's important to note that we believe Epic is a good company and has a tremendous product. However, in the immortal words from SpiderMan, "With great power, comes great responsiblity". And that is why we are opening the conversation, because power needs accountability to be great.
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This is a 2 part episode that features Seth Joseph who is the Managing Director at Summit Health and a Forbes contributing writer. Seth wrote a 2 part article in Forbes outlining the pros and cons of having a super power company that is the EMR of the top 100 health systems.
https://www-forbes-com.cdn.ampproject.org/c/s/www.forbes.com/sites/sethjoseph/2024/02/26/competitive-or-exclusionary-epics-seven-anti-competitive-sins/amp/
We are joined by Heather Dunn (Vanderbilt VP RCM) as a guest co-host and contributor. We have had many a debate over the years (many of which we haven't published) and it was good to have another one. Our hope in this episode is to open up the dialogue, not to bash any one company.
It's important to note that we believe Epic is a good company and has a tremendous product. However, in the immortal words from SpiderMan, "With great power, comes great responsiblity". And that is why we are opening the conversation, because power needs accountability to be great.
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Join us for this monthly series that we streamed live with Revenue Cycle Leaders. We will dive into a number of topics that leaders are faced with today including: Payers, Automation, Technology, Talent Shortages, Cost Takeout, etc. This will be an interactive session with questions from people who join. Our second episode brings my good friend Kelly Thornton who is Leader for Revenue Cycle for UT Southwestern. Also past winner of my innovator of the year in revenue cycle (2022) and just one of the smartest rcm people I know.
This series is sponsored by Tarpon Health. A community of providers that are tackling automation as a strategy. Check them out at Tarpon.health
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This is a solo pod that I recorded my thoughts on this crisis that has hit our Revenue Cycle Community. Hopefully it's helpful to all of you.
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We tackle the taboo topic of Executive Compensation in business. We are all over the place in this one and hit multiple subjects from founding a business to not for profit healthcare. Special thanks to our guest Jon Scala (CloudMed) who is a 4x podcast guest. Soon to be getting his 5 timers jacket.
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Join us for this monthly series that we streamed live with Revenue Cycle Leaders. We will dive into a number of topics that leaders are faced with today including: Payers, Automation, Technology, Talent Shortages, Cost Takeout, etc. This will be an interactive session with questions from people who join.
Our first episode brings my good friend Scott Cooper who is the leader for Revenue Cycle at Ovation Healthcare. Scott is a seasoned veteran in healthcare and a pro at tackling large problems head on.Remember to like and subscribe to the show!
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We are back for Season 6! We do our annual wrap up of 2023 and a peak into 2024. We are joined by Heather Dunn (Vanderbilt) per usual to do some predictions for 2024 and our annual revenue cycle people awards. It was so fun we went super long but frankly it was good all the way to the end. Join us this season as we meet new people, do some coffee talks, tackle hard subjects and just have some fun.
Subscribe and leave a review if you can.
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Episode 100!!! Unreal people. Unreal. Who would have thought that we would have ever gotten to this point when we started 5 years ago. We invited some our good friends to the show and heard what were some of their favorite moments on the podcast. It was so fun!
Thanks to all who've listenend over the years. We can't thank you enough.
On this episode:
Christine Aucreman - Trinity Health
Casey Peters - Ovation Health
Michael Mercurio - Mass General Brigham
Ryan O'Hara - Acclara
Katherine Zehner - Vanguard Physicians
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Episode 100!!! Unreal people. Unreal. Who would have thought that we would have ever gotten to this point when we started 5 years ago. We invited some our good friends to the show and heard what were some of their favorite moments on the podcast. It was so fun!
Thanks to all who've listenend over the years. We can't thank you enough.
On this episode:
Bill Eikost - Nemadji
Jon Scala - Cloudmed
Shay Eskew - CirclesX
Kelly Kloeckler - UT Southwestern
Jeff Means - Long Tail Health
Heather Dunn - Vanderbilt
Kevin Lasser - RevKeep
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This is a special one for us. We had our good friend Nio Queiro on the podcast in person to tell her story. It's incredible people. You have to listen to this. It's important to hear the stories of our leaders in Revenue Cycle. To fully understand people and where they've come from. This is one of those.
So thankful for Nio and her vulnerability in sharing all of this. We are excited about her new book coming out in 2024. Look for it when it comes out.
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We were joined live in Ft Worth before our Leaders Forum event by my good friends Jeff Means (Long Tail Health) and Michael Mercurio (Mass General Brigham). I forced them to listen to Part 1 (Episode: Are we losing the game to payers?) and got there reaction and talked more about it. I think you'll find it interesting in continuing the conversation on how we have been losing the game.
Would love your take and your comments!
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Payers are absolutely tripling down on automation and AI. And they aren't doing it to take cost out. They are working hard to make there nurses doing payment integrity 10x more efficient. If you thought they were messing around with their IT systems and were behind you have been sadly mistaken. Take a listen to this solo episode of a rant I did on this subject (apologize in advance that I got fired up during this). This is a must listen for all CFO's and RCM leaders.
We followup this episode with a conversation with some of my good friends about this topic in episode 17 coming out soon.
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Welcome to the podcast the incredibly talented Amy Amick the CEO of Aspirion. You can't spend 10 mins with Amy and not be taken in by her infectious energy. Her story is great and inspiring. You have to check this one out. Also I think I nailed the sneakers at the end...For those that inquire: Sneaker Gift was Nike Court Legacy Next Nature - White base with pink highlights.
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