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In this episode, David, who has created and sold many businesses, shares seven things you should not do when selling your business. Often, these relatively simple errors end up costing you a lot of money and making it far harder to sell, so the consequences of making these mistakes are serious.
David explains why these mistakes are so easy and common and, most importantly, how to avoid making them yourself. Including some things you need to start doing years before you eventually sell your business.
David helps owners and leaders to build their business without having to do it all themselves, so that they have a business that is ready to sell when they are ready. To build your business, so it is ready to sell, without the frustration and overwhelm,
Download David's Free Guide '3 reasons you will never sell your business and how to fix it FAST! https://businessbreakthrough.live/3reasons/3-reasons
KEY TAKEAWAYS
At some stage, the majority of successful entrepreneurs end up selling a business.
Even people who have no intention of selling their business end up doing so at some point. They get sick, priorities change, or their children do not want to inherit the business.
Running a business as an asset that you will one day sell, pushes you to build a far better business.
To be saleable a business needs a strong team, good processes, decent infrastructure, a sound culture and great products or services. All of which will also boost profits while you own it.
Your business should be able to run without you, so you can take time off when you want. This has the added benefit of making it easier to sell.
Sell to the right buyer, usually you will be partnering with them for months while you hand the business over.
Do full due diligence on the buyer. The last thing you need is for the deal to fall through after months of work.
Don´t get distracted, keep your business performing while the deal goes through. If sales drop off the buyer will likely pull out.
Have someone working alongside you on the marketing and selling process. They will provide perspective and help keep things on track.
BEST MOMENTS
“Having an exit plan for a business, even if you don't want to sell it right now, can help you to avoid making common business errors.”
“Do not ignore the chemistry with a potential buyer. You have to be able to get along. You have to be able to come to reasoned and rational decisions together. .”
“Don't get distracted by anything other than cash, profit, people and service.”
“Complete on the deal emotionally.”
“Remove that dependency on you.”
ABOUT THE HOST
David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.
CONTACT METHODS
LinkedIn - https://www.linkedin.com/in/david-roberts-nu-heat
Facebook - https://www.facebook.com/DavidRobertsPeopleWithPurpose
David’s Facebook - https://www.facebook.com/dave.roberts.5076798
Instagram - https://www.instagram.com/davidcroberts_
Email - [email protected]
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Today, David is joined by Michael Greenberg, the CEO of 3rd Brain Automation, which digitizes and automates operations. He takes business problems and figures out which technology will solve the issue.
Michael explains exactly how he and his team help business owners achieve unparalleled clarity, consistency, and confidence by leveraging automation, AI, global talent, and human-centred workflow design.
David helps owners and leaders build their businesses without having to do it all themselves so that they have a business that is ready to sell when they are ready. To build your business, so it is ready to sell, without the frustration and overwhelm,
Download David's Free Guide '3 reasons you will never sell your business and how to fix it FAST! https://businessbreakthrough.live/3reasons/3-reasons
KEY TAKEAWAYS
For virtually every business problem there is a tech solution that can solve it or make things a lot easier.
AI has the power to solve multiple problems.
The fact that systems can be hard to integrate e.g. the most popular ERPs do not talk with the most popular CRMs can be overcome.
You need to nail your processes before you can introduce the right tech.
Use AI to help you record your current processes and create flow charts, Michael tells you how.
Not everything can be automated. Train your AI to immediately route these things to a human.
Human solution providers should be using tech tools to solve problems faster.
Your AI chatbot must be backed up 24/7 by humans your customers can easily reach.
If a customer is talking to AI, tell them. If you don´t, they will never trust you again.
Much of the most important knowledge resides in the heads of employees. Use technology to capture that knowledge and make it more widely available.
Companies that prioritise digital operations end up with technologies that work smoothly together.
The ROI on digital automation is very fast, less than a year and is usually between 75% and 150% initially and up to around 300% a few years later.
Technology frees people up to do other more important tasks e.g. develop new products. It does not have to result in job losses.
BEST MOMENTS
“Too many tech guys try to jam in a solution that does not quite fit.”
“Make sure people are aware they are speaking with an AI .”
“The outcome is consistency, clarity, capacity, confidence, and, ultimately, cash flow.”
EPISODE RESOURCES
https://www.3rdbrain.co
Playbook - https://digital-ops.beehiiv.com/subscribe
https://gentof.tech
Socials @gentoftech
ABOUT THE HOST
David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.
CONTACT METHODS
LinkedIn - https://www.linkedin.com/in/david-roberts-nu-heat
Facebook - https://www.facebook.com/DavidRobertsPeopleWithPurpose
David’s Facebook - https://www.facebook.com/dave.roberts.5076798
Instagram - https://www.instagram.com/davidcroberts_
Email - [email protected]
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During this episode, David explains how to create an environment that boosts productivity and workflow. He shares a simple 5 step process any leader can use regardless of the industry they work in to coach and nurture their team. To motivate them, gain their trust, lead by example, remain calm under pressure and get everyone pulling in the same direction and following the right plan.
David helps owners and leaders to build their business without having to do it all themselves, so that they have a business that is ready to sell when they are ready. To build your business, so it is ready to sell, without the frustration and overwhelm,
Download David's Free Guide '3 reasons you will never sell your business and how to fix it FAST! https://businessbreakthrough.live/3reasons/3-reasons
KEY TAKEAWAYS
At this time the world needs exceptional leaders.
Everyone prefers to work for people they like and trust. For leaders who create a culture of togetherness and collaboration.
People leave companies when they are poorly led. That costs a fortune.
Good leaders also make great coaches, they nurture talent.
Create an inspiring vision. People need a really compelling reason to follow your lead.
Motivate your team. People are motivated by three things, achievement, relationship and growth.
Motivation is intrinsic and extrinsic.
Make a clear plan and execute it. David recommends using the 12-week year approach. He explains why and how to do it, in the podcast.
Include how you are going to manage change in your plan.
Create trust. You need to care personally about the members of your team and achieving your objectives.
When building trust make sure you do not use techniques like manipulative insincerity.
Lead with calm, develop your communication skills and work on your personal development to make it easier to do this.
BEST MOMENTS
“The type of leaders that really bring out the best in people really strive to improve .”
“People leave bad managers, not bad companies.” – Marcus Buckingham
“If you can link what the organization is going to achieve to what the people, individually in their roles, are going to achieve, then you make that motivation very personal to them.”
“Celebrate successes along the way, rather than just waiting for the end game.”
“People leave bad managers, not bad companies.”
“10% of customer satisfaction earns you 46% more trust.”
EPISODE RESOURCES
Radical Candor - https://www.amazon.co.uk/Radical-Candor-What-Want-Saying-ebook/dp/B01LW1LESC
ABOUT THE HOST
David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.
CONTACT METHODS
LinkedIn - https://www.linkedin.com/in/david-roberts-nu-heat
Facebook - https://www.facebook.com/DavidRobertsPeopleWithPurpose
David’s Facebook - https://www.facebook.com/dave.roberts.5076798
Instagram - https://www.instagram.com/davidcroberts_
Email - [email protected]
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Today, David is joined by Alex Norian MD of IWN Accountancy. His focus is on helping business owners, landlords and high net worth individuals manage their money. He and David discuss the reaction and the immediate impact the changes announced during the autumn statement are having on UK businesses.
Including, how to analyse the impact it has on your business. Alex also talks through using NI rebates, structuring businesses as a group, SSEs, inheritance planning, leveraging exit options, EMIs and more.
David helps owners and leaders to build their business without having to do it all themselves, so that they have a business that is ready to sell when they are ready. To build your business, so it is ready to sell, without the frustration and overwhelm,
Download David's Free Guide '3 reasons you will never sell your business and how to fix it FAST! https://businessbreakthrough.live/3reasons/3-reasons
KEY TAKEAWAYS
● The UK´s growth year to date has been lower than for most of the world´s large economies.
● Interest rates are set to fall, but slowly.
● Outsourcing some roles can help to reduce the impact of the NI changes.
● All businesses will be impacted by inheritance tax, not just farms. Planning ahead so that those who are due to inherit have the cash available to pay the tax bill matters, especially when it comes to business continuity.
● The capital gains tax rates were 10 and 20%, they were increased to 18 and 24%. Selling assets earlier can help to minimise the impact of this change.
● Investigate the use of Substantial Shareholding Exemptions (SSE) and group structures to help to reduce tax when assets are sold.
● Having an exit plan for your business is now vital.
● When budgetary changes are announced, always review the impact it will have on your business and future plans.
● Hone your cashflow monitoring processes.
BEST MOMENTS
“It's just about taking professional advice and reviewing your estate, and your medium-term plans.”
“I'm a strong advocate of the 13-week rolling cash flow forecast.”
“Leverage technology to make life as easy as possible.”
“There wasn't actually an increase in capital gains tax rates for residential landlords.”
“Restructuring into a group is worth considering. “
“They've got to find that money personally to pay the tax, even though the asset they're inheriting is a company.”
“Sophisticated planning can be put in place to significantly reduce your capital gains tax bill.”
EPISODE RESOURCES
https://www.linkedin.com/in/alex-norian-fcca-a6b595168
https://iwnaccountancy.co.uk
ABOUT THE HOST
David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.
CONTACT METHODS
LinkedIn - https://www.linkedin.com/in/david-roberts-nu-heat
Facebook - https://www.facebook.com/DavidRobertsPeopleWithPurpose
David’s Facebook - https://www.facebook.com/dave.roberts.5076798
Instagram - https://www.instagram.com/davidcroberts_
Email - [email protected]
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In this episode, David explains how to present and speak with confidence at meetings, a skill that anyone who wants to progress their career or build their own company needs to master.
This highly effective way of communicating also improves how you plan and lead your team in day-to-day settings.
David helps owners and leaders to build their business without having to do it all themselves, so that they have a business that is ready to sell when they are ready. To build your business, so it is ready to sell, without the frustration and overwhelm,
Download David's Free Guide '3 reasons you will never sell your business and how to fix it FAST! https://businessbreakthrough.live/3reasons/3-reasons
KEY TAKEAWAYS
You need to take responsibility for the reactions and decisions people make after they have listened to you. Accept that what you say plays a role in what action they will take.
Think of speaking to others as a privilege, something you get to do, rather than have to do.
Be creative in the way you communicate.
Preparation is essential, think about what you want your audience to know, think and feel.
Be clear in your mind what actions you want them to take after listening to you. What are you trying to motivate them to do?
Using the right structure for your presentation is vital. In the episode, David explains how to use the Pentagon model to overcome any doubts your audience may have.
Use what-ifs to persuade people of the importance of implementing what you are suggesting.
Focus on the outcomes you want.
Involve your audience in your presentation. David provides some examples of how to do this.
Avoid using accusatory language.
The way you pace your delivery matters.
BEST MOMENTS
“What you're doing with communication is you're helping people to achieve a better state, helping people to learn, helping people to understand.”
“It´s not about you, it´s about them (your audience)… see it as an act of service.”
“The meaning of your communication is the response that you get.”
“Use examples in your talk to enliven all senses and then ask questions to empower them.”
“In your delivery make sure you are empowering people.”
ABOUT THE HOST
David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.
CONTACT METHODS
LinkedIn - https://www.linkedin.com/in/david-roberts-nu-heat
Facebook - https://www.facebook.com/DavidRobertsPeopleWithPurpose
David’s Facebook - https://www.facebook.com/dave.roberts.5076798
Instagram - https://www.instagram.com/davidcroberts_
Email - [email protected]
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For this episode, David is joined by Rob Bell, a British Broadcast journalist who's well-known for tales of adventure, engineering feats and industrial history programmes. Recently, he has refocused and is currently exploring how male relationships and male communities can be improved in society.
David helps owners and leaders to build their business without having to do it all themselves, so that they have a business that is ready to sell when they are ready. To build your business, so it is ready to sell, without the frustration and overwhelm,
Download David's Free Guide '3 reasons you will never sell your business and how to fix it FAST! https://businessbreakthrough.live/3reasons/3-reasons
KEY TAKEAWAYS
Only 27% of men in the USA have 6 friends. In the UK, only 1 in 5 men have any friends.
Often, friendships are born out of and maintained through shared experiences.
Committing to regularly do things together builds strong friendships, but you need to structure these meetups, so people turn up often enough.
Social media is helpful, but in-person contact matters too.
The new ways society requires us to communicate, and act can make some people fear saying the wrong thing to the point where they say nothing and never connect.
Bonding while enjoying a walk, run or skiing provides a chance to talk.
Research shows that men and women build and maintain friendships differently.
Authenticity is key.
Show empathy and be willing to be vulnerable.
If you go into business with a friend, be clear about what the exit strategy is.
Be intentional about your friendships, really commit.
BEST MOMENTS
“It's perhaps a bit of a rarity amongst males to have a strong network of friends.”
“That shared experience is key.”
“I am a broadcaster, but I am not an extrovert….my go-to is actually to be very introverted.”
“I find that structure really helps.”
“Sometimes these little snippets are the kind of little top-up that you need just to check in and connect.”
EPISODE RESOURCES
https://www.linkedin.com/in/rob-bell-36155813
https://podcast.sketchplanations.com
Radical Candor - https://www.amazon.co.uk/Radical-Candor-Revised-Updated-Saying/dp/1529038340
https://andysmanclub.co.uk
A study that shows that modern men have fewer friends - https://www.americansurveycenter.org/why-mens-social-circles-are-shrinking
Male loneliness epidemic in the UK - https://www.dailymail.co.uk/news/article-7488709/One-five-men-no-friends-loneliness-epidemic-leaves-thousands-living-isolation.html
ABOUT THE HOST
David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.
CONTACT METHODS
LinkedIn - https://www.linkedin.com/in/david-roberts-nu-heat
Facebook - https://www.facebook.com/DavidRobertsPeopleWithPurpose
David’s Facebook - https://www.facebook.com/dave.roberts.5076798
Instagram - https://www.instagram.com/davidcroberts_
Email - [email protected]
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For this episode, David shares 8 leadership skills that when learnt and applied well can turn a good leader into a great one. We are living in an increasingly complex world. The leadership of the past won't help you in the world of the future.
People are too well informed, and things move too fast for the traditional lead and command approach to work. Today´s leaders must lead by example and empower their teams to take the right action quickly. David shares the 8 attributes today´s leaders need to cultivate to ensure that they can do that effectively.
David helps owners and leaders to build their business without having to do it all themselves, so that they have a business that is ready to sell when they are ready. To build your business, so it is ready to sell, without the frustration and overwhelm,
Download David's Free Guide '3 reasons you will never sell your business and how to fix it FAST! https://businessbreakthrough.live/3reasons/3-reasons
KEY TAKEAWAYS
The traditional lead and control approach no longer works. Empowerment is more important.
Great leadership makes a huge difference when it comes to staff retention. Replacing someone and getting them productive typically costs between £15k and £50k, so good leaders are vital.
Great leaders create strategies for the future and select the right people to deliver them.
Tailored support is essential. People need the right skills and tools to be able to grow and be empowered to deliver your vision.
Make sure everyone feels heard.
Effective communication is a crucial leadership goal.
Keep in touch with the change as it is happening.
Spot problems bubbling up and tackle them before they become a crisis.
Great leaders have very strong emotional intelligence. That starts with self-awareness, understanding your strengths and weaknesses, and your natural orientations.
A good understanding of your own emotional intelligence can help you to align the team to either avoid a crisis or take fast action in a crisis.
Learn to keep your cool under any circumstances.
BEST MOMENTS
“A leader creates a vision …. and works to a longer horizon.”
“How well do you as a leader, bring people together and motivate them as individuals to work together and all pull in the same direction?.”
“How do you show up each day? … The behaviors you exhibit will be copied and emulated by people that respect you.”
“Being an agent for change is not just coming up with ideas, and then swanning off to let everybody else deal with the chaos that you've created.”
“Delegate how that crisis is handled.”
“How comfortable are you taking a calculated risk, both to prevent a crisis and to resolve one?”
EPISODE RESOURCES
Maslow - https://www.verywellmind.com/what-is-maslows-hierarchy-of-needs-4136760
ABOUT THE HOST
David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.
CONTACT METHODS
LinkedIn - https://www.linkedin.com/in/david-roberts-nu-heat
Facebook - https://www.facebook.com/DavidRobertsPeopleWithPurpose
David’s Facebook - https://www.facebook.com/dave.roberts.5076798
Instagram - https://www.instagram.com/davidcroberts_
Email - [email protected]
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Today, David is joined by Dr Shalini Jain and Dr Shailendra Jain. They are renowned business professors and global marketing and brand management thought leaders. Today, they and David look at what happens when brands let their employees, partners, financiers and customers down by failing to follow their brand values.
They share 8 principles any business can use to avoid making a mistake or giving into temptation and transgressing. As well as explaining how to recover and realign if a transgression does occur.
David helps owners and leaders to build their business without having to do it all themselves, so that they have a business that is ready to sell when they are ready. To build your business, so it is ready to sell, without the frustration and overwhelm,
Download David's Free Guide '3 reasons you will never sell your business and how to fix it FAST! https://businessbreakthrough.live/3reasons/3-reasons
KEY TAKEAWAYS
People no longer just believe the marketing; they research whether firms live by the principles they expound.Gen Z will soon be the largest consumer group - they really care about brand values.
Living up to brand values is an ongoing endeavour, you will always be tweaking what you do.
Even good brands can make mistakes or be tempted to transgress.
Be transparent. Never use the say-nothing approach.
When something goes wrong, immediately acknowledge the pain.
Putting profit before all else never works e.g. thinking the profit you will make will more than cover having to pay compensation.
By doing the right thing Tylenol increased sales by 40%. Other examples are shared.
Founding your business on strong principles and following them energises your business. They fuel you and push you to always do better.
When you and your team strive to work in line with your principles the probability of brand transgressions minimises.
Company culture decides whether your employees will follow brand values.
BEST MOMENTS
“We have found that if you are transparent, treat lives with dignity and do the right thing, you cannot fail to make a profit.”
“Both positive and negative outcomes lead back to leadership.”
“When a brand transgresses the news spreads at lightning speed.”
“When these are the principles that are the wind behind your wings .. the probability of brand transgressions minimizes.”
“Acknowledge the pain and the hurt of the victims right away.”
“Don´t shy away from your mistakes.”
RESOURCEShttps://www.brandtransgressions.com
Book - https://www.amazon.com/Managing-Brand-Transgressions-Principles-Transform/dp/150152108X
Volkswagen scandal - https://www.bbc.com/news/business-34324772
Tylenol - https://univpgri-palembang.ac.id/case_study/tylenol-scandal-and-crisis-management
ABOUT THE HOSTDavid Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.
CONTACT METHODS
LinkedIn - https://www.linkedin.com/in/david-roberts-nu-heat
Facebook - https://www.facebook.com/DavidRobertsPeopleWithPurpose
David’s Facebook - https://www.facebook.com/dave.roberts.5076798
Instagram - https://www.instagram.com/davidcroberts_
Email - [email protected]
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In this episode, David looks at one of the biggest reasons businesses fail – a lack of cashflow. A problem that can, on occasion, even lead to profitable companies having to close their doors.
The higher cost of materials and labour coupled with increasing tax take, and downward pressure on what they can charge is leading to more firms experiencing severe cashflow issues. David explains what business owners can do to relieve some of that pressure and have access to the money that is necessary to buy the materials needed to fulfil their next order and keep the lights on.
David helps owners and leaders to build their business without having to do it all themselves, so that they have a business that is ready to sell when they are ready. To build your business, so it is ready to sell, without the frustration and overwhelm,
Download David's Free Guide '3 reasons you will never sell your business and how to fix it FAST! https://businessbreakthrough.live/3reasons/3-reasons
KEY TAKEAWAYS
● Businesses are finding mastering cashflow increasingly difficult.
● Worries about having enough cash available to pay tax bills are widespread.
● Some businesses are afraid to take advantage of things like R&D tax credits because they worry it will trigger a compliance check.
● Being able to create, manage and multiply cash flow through a business is essential.
● Create a cashflow forecast as well as a sales forecast.
● Your cashflow forecast needs to cover a rolling 13 weeks.
● When your business is cash rich take advantage of those periods to invest and get things done.
● Make sure you are clear about what your net profit is and the break-even point for each product or service and its timing.
● Getting paid in advance makes a huge difference to cashflow. David shares several ways to do that.
● Make it easy for customers to pay you.
● Remind customers when payment is due and chase up late payers at an early stage.
BEST MOMENTS
“Cash is a perennial problem…. Everything affects cashflow.”
“When you go through a cash flow challenge you learn so that you can prevent future cash flow problems.”
“I've seen this as a problem in businesses of all shapes and sizes, £100 million business, as well as £100,000 a year turnover business.”
“Make sure that you understand, where the money's moving, but also the timing.”
“Find someone who's good with a spreadsheet and make sure that you know where the movement is in your business. It´s a game-changer.”
EPISODE RESOURCES
https://alexanderclifford.co.uk/blog/hmrc-compliance-check-for-r-and-d-tax-credits
ABOUT THE HOST
David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.
CONTACT METHODS
LinkedIn - https://www.linkedin.com/in/david-roberts-nu-heat
Facebook - https://www.facebook.com/DavidRobertsPeopleWithPurpose
David’s Facebook - https://www.facebook.com/dave.roberts.5076798
Instagram - https://www.instagram.com/davidcroberts_
Email - [email protected]
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For this episode, David is joined by Jamie Waller, who's an award-winning entrepreneur, an author and dyslexic, who also has ADHD. He's on a mission to share and demonstrate the many benefits that Dyslexia has for individuals, businesses, and the wider world.
Jamie is helping people everywhere to understand that thinking differently actually has a significant upside. It helps you to see solutions others miss.
David helps owners and leaders to build their business without having to do it all themselves, so that they have a business that is ready to sell when they are ready. To build your business, so it is ready to sell, without the frustration and overwhelm,
Download David's Free Guide '3 reasons you will never sell your business and how to fix it FAST! https://businessbreakthrough.live/3reasons/3-reasons
KEY TAKEAWAYS
35% of entrepreneurs are dyslexic.
Dyslexia comes in many forms. It affects people very differently.
People with dyslexia are curious about everything. That pushes them to explore lots of business ideas and solutions.
Almost every dyslexic person has a strong hatred of injustice.
There are downsides to dyslexia and ADHD. It is really easy for a young person with the condition to take wrong turns in their lives.
You do not need to take the academic path to be hugely successful. Lots of successful entrepreneurs get started by providing services e.g. window cleaners, plumbers etc.
Take advantage of the help the government and charities offer. The Prince´s Trust is excellent. Take every opportunity to learn.
Diverse workforces make better decisions.
People with dyslexia make decisions faster and can do so even when information is limited. They are also less likely to simply follow the herd.
Having a strong purpose provides great motivation.
BEST MOMENTS
“If you look at all of what people now class as the positive strength of dyslexia. Well, they map identically to the strengths of an explorer.”
“I spend a lot of time speaking to people now about dyslexia and it being a superpower.”
“35% of entrepreneurs are considered to be dyslexic in the US and the UK.”
“I always knew that I could make money. I didn't know what I was going to do, but I knew I would work for myself.”
“I would like to see more businesses think about dyslexic thinking as part of their diversity and inclusion strategy.”
“Your purpose can be very individual.”
EPISODE RESOURCES
https://www.linkedin.com/in/jamie-waller-0b04063
https://jamiewaller.co.uk/
Books - https://www.amazon.co.uk/stores/author/B07DZ1RKTC
https://www.redonline.co.uk/red-women/blogs/a31130149/kelly-hoppen-business-advice
https://www.insights.com/products/insights-discovery
ABOUT THE HOST
David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.
ARTWORK CREDIT
Penny Roberts - https://www.instagram.com/penpennypencils
CONTACT METHODS
LinkedIn - https://www.linkedin.com/in/david-roberts-nu-heat
Facebook - https://www.facebook.com/DavidRobertsPeopleWithPurpose
David’s Facebook - https://www.facebook.com/dave.roberts.5076798
Instagram - https://www.instagram.com/davidcroberts_
Email - [email protected]
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In this episode, David shares the 7 things you need to do to have a business that is going to scale without you being there. This approach also solves the 3 main problems that most businesses have.
You just have to follow it to end up with a business that has the right beliefs, the right patterns of behaviours and the right skills, which means that you're able to work through the fundamental business challenges.
David helps owners and leaders to build their business without having to do it all themselves, so that they have a business that is ready to sell when they are ready. To build your business, so it is ready to sell, without the frustration and overwhelm,
Download David's Free Guide '3 reasons you will never sell your business and how to fix it FAST! https://businessbreakthrough.live/3reasons/3-reasons
KEY TAKEAWAYS
Knowing your why, your purpose, and what your business is there to achieve.
Even if you love your business and love being there you should still build it in a way that ensures it can thrive even if you can´t be there.
A business that relies on one person being there is weak because if anything happens to that person the business can easily collapse.
Everyone´s lives evolve. Even someone who is a workaholic can end up not wanting to spend every hour working on their business.
Work on your presence, and on how you show up. It has a huge impact on how effective a leader you can be.
Get your proposition right. Package your product or service to appeal to and tempt more buyers.
Prioritise effectively.
Driving momentum is vital. David provides several practical ways to do that.
If everything is focused on immediate-term, short-term income you won't be building any equity value in the business.
BEST MOMENTS
“Many business owners are feeling trapped in their businesses.”
“If things get too hard, the business owner potentially just gets frustrated because… things don't really move forward.”
“You've got to have a clear plan for your business that's easy to understand.”
“Having a mechanism for driving progress in the business that doesn't rely on you being the decision maker all of the time, is a crucial ingredient.”
ABOUT THE HOST
David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.
ARTWORK CREDIT
Penny Roberts - https://www.instagram.com/penpennypencils
CONTACT METHODS
LinkedIn - https://www.linkedin.com/in/david-roberts-nu-heat
Facebook - https://www.facebook.com/DavidRobertsPeopleWithPurpose
David’s Facebook - https://www.facebook.com/dave.roberts.5076798
Instagram - https://www.instagram.com/davidcroberts_
Email - [email protected]
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For this episode, David provides you with some excerpts of an interview he has done with the British broadcast journalist and TV presenter Rob Bell. Rob is best known for his programmes about engineering, industrial history and pursuing outdoor adventure.
Recently, Rob has started exploring how society and organisations can encourage male friendships and positive male communities. That is what they discuss today.
David helps owners and leaders to build their business without having to do it all themselves, so that they have a business that is ready to sell when they are ready. To build your business, so it is ready to sell, without the frustration and overwhelm,
Download David's Free Guide '3 reasons you will never sell your business and how to fix it FAST! https://businessbreakthrough.live/3reasons/3-reasons
KEY TAKEAWAYS
A lot of business leaders present themselves as unrelenting decision-makers who are always driving forward, as being alphas.
Most of the world´s biggest business leaders are not naturally extroverted or charismatic.
Great leaders don´t have to posture, they use their words and actions to motivate and lead.
Being authentic and vulnerable resonates with others.
If you never say sorry, admit someone else´s idea is better than yours or show empathy, you end up isolating others.
Maintaining a persona burns a lot of energy, you really do need to be yourself.
BEST MOMENTS
“I´m not alpha at all.”
“People know that they (authentic leaders) mean it because of the way they behave.”
“You have to be you to be the best you can.”
“How genuine they are gives me goosebumps…it´s important to encourage people to be real.”
“Friendship is not needing to worry about who you are and how you come across.”
“Radical candour is where you care personally and challenge directly… you are more likely to find that in friendship groups.”
EPISODE RESOURCES
Do you want free coaching with David? Now is your chance. On launch day, 13th November 2024, download and listen to all 6 of the launch episodes for the Business With Purpose podcast and send proof you have done so to David at [email protected]. The first 10 people pulled out of the draw will win free coaching with David and 20 others the chance to meet him and see him recording the Business With Purpose podcast, live in the studio.
https://www.linkedin.com/in/rob-bell-36155813
Rob Bell on friendships - https://metro.co.uk/2024/11/03/met-friends-every-tuesday-22-years-21877845
Radical Candor - https://www.amazon.co.uk/Radical-Candor-Revised-Updated-Saying/dp/1529038340
ABOUT THE HOST
David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.
ARTWORK CREDIT
Penny Roberts - https://www.instagram.com/penpennypencils
CONTACT METHODS
LinkedIn - https://www.linkedin.com/in/david-roberts-nu-heat
Facebook - https://www.facebook.com/DavidRobertsPeopleWithPurpose
David’s Facebook - https://www.facebook.com/dave.roberts.5076798
Instagram - https://www.instagram.com/davidcroberts_
Email - [email protected]
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For this episode, David explains how to increase your prices while winning more customers. Providing you with the chance to make higher profits x2. Something that sounds impossible but is actually not that difficult to do.
David shares four steps you can take today to review what you charge and raise your prices in a way that benefits your bottom line, keeps existing customers loyal while attracting new ones.
David helps owners and leaders to build their business without having to do it all themselves, so that they have a business that is ready to sell when they are ready. To build your business, so it is ready to sell, without the frustration and overwhelm,
Download David's Free Guide '3 reasons you will never sell your business and how to fix it FAST! https://businessbreakthrough.live/3reasons/3-reasons
KEY TAKEAWAYS
Even though costs are constantly rising many business owners are afraid to put their prices up.
A recent survey shows that customers are willing to pay more provided the service is excellent. Yet many business owners don´t believe this.
Overcome your limiting beliefs about pricing.
Be transparent with your customers. Share some of why you need to put prices up.
Virtually every business can put their prices up by 5% without damaging their customer relationship.
If your prices haven't gone up by the cost of inflation, your prices have gone backwards.
Understand your market position. It impacts the type of customer you attract and therefore what they will pay.
When working out your pricing factor in the benefit your product or service brings to your customers.
Bundling enables you and the customer to get more out of each transaction.
Make things easier for your customer e.g. deliver within a time slot they choose.
Improve how you market what you sell.
Reward customers for referrals.
BEST MOMENTS
“Money is the measure of the perceived value that you bring.”
“It is rare to find a business that has resolutely charged what they're worth.”
“Give your customers a quick win, so they'll be so pleased with their return on investment.”
“Reduce customer effort or perceived effort .”
EPISODE RESOURCES
Do you want free coaching with David? Now is your chance. On launch day, 13th November 2024, download and listen to all 6 of the launch episodes for the Business With Purpose podcast and send proof you have done so to David at [email protected]. The first 10 people pulled out of the draw will win free coaching with David and 20 others the chance to meet him and see him recording the Business With Purpose podcast, live in the studio.
Institute of Customer Service Survey - https://www.instituteofcustomerservice.com/jan-24-ukcsi
ABOUT THE HOST
David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.
ARTWORK CREDIT
Penny Roberts - https://www.instagram.com/penpennypencils
CONTACT METHODS
LinkedIn - https://www.linkedin.com/in/david-roberts-nu-heat
Facebook - https://www.facebook.com/DavidRobertsPeopleWithPurpose
David’s Facebook - https://www.facebook.com/dave.roberts.5076798
Instagram - https://www.instagram.com/davidcroberts_
Email - [email protected]
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For this episode, David provides you with excerpts of a full interview he has recorded with Dr Shalini Jain and Dr Shailendra Jain. Both of whom are renowned business professors and global thought leaders in marketing and brand management. They discuss what happens when brands transgress and how to get the balance between your personal and business brand right.
David helps owners and leaders to build their business without having to do it all themselves, so that they have a business that is ready to sell when they are ready. To build your business, so it is ready to sell, without the frustration and overwhelm,
Download David's Free Guide '3 reasons you will never sell your business and how to fix it FAST! https://businessbreakthrough.live/3reasons/3-reasons
KEY TAKEAWAYS
The values of your business are a big part of your brand.
If you want to create a strong brand be transparent about your values and stand by them.
When you act outside of your stated values, people notice, and it damages your brand.
If you want to attract decent people you need to be very clear about what you stand for and what you don´t.
In some companies employees are pressuring their employers to do more for the environment.
Many companies are so driven by helping the environment that they are doing things that make it harder for them to compete in the market. Patagonia is an example of this.
Some companies do things they know are wrong or illegal because they can make more money. Yet, studies show that it’s the honest, ethical companies that make higher profits over the long term.
BEST MOMENTS
“The book talks about large corporations, but an entrepreneur can get inspired by these organizations and start working on creating a blueprint.”
“If you start as an organization with these principles firm in mind … the principles are the wind behind your wings,”
“We refer to transgressions as violations of expectations that stakeholders have of companies.”
EPISODE RESOURCES
Do you want free coaching with David? Now is your chance. On launch day, 13th November 2024, download and listen to all 6 of the launch episodes for the Business With Purpose podcast and send proof you have done so to David at [email protected]. The first 10 people pulled out of the draw will win free coaching with David and 20 others the chance to meet him and see him recording the Business With Purpose podcast, live in the studio.
Managing Brand Transgressions book - https://www.amazon.com/Managing-Brand-Transgressions-Principles-Transform/dp/150152108X
ABOUT THE HOST
David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.
ARTWORK CREDIT
Penny Roberts - https://www.instagram.com/penpennypencils
CONTACT METHODS
LinkedIn - https://www.linkedin.com/in/david-roberts-nu-heat
Facebook - https://www.facebook.com/DavidRobertsPeopleWithPurpose
David’s Facebook - https://www.facebook.com/dave.roberts.5076798
Instagram - https://www.instagram.com/davidcroberts_
Email - [email protected]
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In this episode, David shares 3 things you can do to move from feeling stuck to stacked. A simple approach that will take you from being unsure of what to do next and feeling a bit trapped to being unleashed, reinspired, and transformed.
David also shares a bit more of his personal story explaining why he decided to start the Business With Purpose podcast and how it is going to benefit you as a listener.
David helps owners and leaders to build their business without having to do it all themselves, so that they have a business that is ready to sell when they are ready. To build your business, so it is ready to sell, without the frustration and overwhelm,
Download David's Free Guide '3 reasons you will never sell your business and how to fix it FAST! https://businessbreakthrough.live/3reasons/3-reasons
KEY TAKEAWAYS
Sixty per cent of businesses fail by year 3. So, if you have been in business for 3 years or more you are already in the top 40% of business owners.
Even when running a successful business, it is easy to feel stuck. 45% of SME owners feel that way. Fortunately, you don´t need to be one of them.
What you believe has a massive impact on how you feel and act. If you believe that you can´t move forward, you won´t be able to do so.
Regularly, sit down and evaluate what you believe and change any beliefs that are holding you back.
Address any negative behaviour patterns, David shares some examples, in the podcast.
Fix any skill gaps.
Create a business with purpose to become the leader you want to be.
With every challenge there is also an upside.
BEST MOMENTS
“If you've been running your business for three years, you're already in the top 40% of business owners, and well on the way .”
“Businesses are the best solvers of problems on the planet.”
“Look at scenarios objectively and craft your own path, rather than being pulled by the business, pulled by the market.”
“Instead of thinking, how can I do this? Think, who can I ask to do this?”
EPISODE RESOURCES
Do you want free coaching with David? Now is your chance. On launch day, 13th November 2024, download and listen to all 6 of the launch episodes for the Business With Purpose podcast and send proof you have done so to David at [email protected]. The first 10 people pulled out of the draw will win free coaching with David and 20 others the chance to meet him and see him recording the Business With Purpose podcast, live in the studio.
ABOUT THE HOST
David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.
ARTWORK CREDIT
Penny Roberts - https://www.instagram.com/penpennypencils
CONTACT METHODS
LinkedIn - https://www.linkedin.com/in/david-roberts-nu-heat
Facebook - https://www.facebook.com/DavidRobertsPeopleWithPurpose
David’s Facebook - https://www.facebook.com/dave.roberts.5076798
Instagram - https://www.instagram.com/davidcroberts_
Email - [email protected]
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For this episode of the Business With Purpose podcast, David is joined by Jamie Waller a serial entrepreneur. Jamie, who is dyslexic, has built and sold numerous businesses over the past 20 years. He is currently running several global businesses and is an author. His latest book The Dyslexic Edge explores why so many people with dyslexia are successful entrepreneurs and leading thinkers.
It is written for people with and without dyslexia. Everyone who reads it learns how these successful people live, what their mindset is and how anyone can apply a similar approach to their lives.
David helps owners and leaders to build their business without having to do it all themselves, so that they have a business that is ready to sell when they are ready. To build your business, so it is ready to sell, without the frustration and overwhelm,
Download David's Free Guide '3 reasons you will never sell your business and how to fix it FAST! https://businessbreakthrough.live/3reasons/3-reasons
KEY TAKEAWAYS
You don´t need a new idea to start a business. pick something and do it better than the existing providers.
Spend time with people you admire to learn. They don´t have to own huge businesses to be great mentors.
Businesses that take diversity and inclusion seriously, make better decisions.
Businesses need to actively recruit people with dyslexia because they bring a different way of thinking to the table.
People with dyslexia see the cause of the problem faster.
People with dyslexia are not afraid of making decisions even when there is not a lot of information available.
Seeing things differently often leads to spotting solutions others have missed.
BEST MOMENTS
“Life is a journey; we have to climb that ladder…just get going. The worst you can do is just do nothing.”
“You don't need to be an inventor to become an entrepreneur. You could simply do something slightly different or better than somebody else.”
“I would like to see more businesses start to think about dyslexic thinking as part of their diversity and inclusion strategy.”
EPISODE RESOURCES
Do you want free coaching with David? Now is your chance. On launch day, 13th November 2024, download and listen to all 6 of the launch episodes for the Business With Purpose podcast and send proof you have done so to David at [email protected]. The first 10 people pulled out of the draw will win free coaching with David and 20 others the chance to meet him and see him recording the Business With Purpose podcast, live in the studio.
https://www.linkedin.com/in/jamie-waller-0b04063
Books - https://www.amazon.co.uk/stores/author/B07DZ1RKTC
https://www.madebydyslexia.org
Insights Discovery - https://www.insights.com/products/insights-discovery
ABOUT THE HOST
David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.
ARTWORK CREDIT
Penny Roberts - https://www.instagram.com/penpennypencils
CONTACT METHODS
LinkedIn - https://www.linkedin.com/in/david-roberts-nu-heat
Facebook - https://www.facebook.com/DavidRobertsPeopleWithPurpose
David’s Facebook - https://www.facebook.com/dave.roberts.5076798
Instagram - https://www.instagram.com/davidcroberts_
Email - [email protected]
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For the first episode of the Business With Purpose podcast, David Roberts looks at the importance of a business having a purpose that goes beyond profit. Something many of the world´s most successful entrepreneurs, for example, Richard Branson, have done.
David talks about what a business with purpose looks like and why running one benefits you just as much as it does your customers, employees, and the wider community. Before briefly explaining how he will help you uncover the true purpose behind your business, then use that information to build a highly profitable company you are proud to own and love working in.
David helps owners and leaders to build their business without having to do it all themselves, so that they have a business that is ready to sell when they are ready. To build your business, so it is ready to sell, without the frustration and overwhelm,
Download David's Free Guide '3 reasons you will never sell your business and how to fix it FAST! https://businessbreakthrough.live/3reasons/3-reasons
KEY TAKEAWAYS
People who get into business are problem solvers. Solution providers.
A business with purpose is a company that does its thing with a deeper sense of purpose than just making a profit.
Businesses with purpose are run by and staffed by people willing to go above and beyond, have a positive impact and solve long-term problems.
Purpose-driven businesses collaborate with other like-minded companies to achieve their aim.
It´s OK to make a profit, after all, that is the engine that keeps the business going and able to have a positive impact.
Being a business owner can help you to have a greater impact in the world.
BEST MOMENTS
“The brands that will thrive in the coming years are the ones that have a purpose beyond profit.” – Richard Branson
“Trapped inside every business with problems is a business with purpose.”
“They look after their customers, and they create loyalty amongst their customers because they do such a good job for them.”
“Within the challenge lies a great opportunity.”
“It's very, very easy to then lose sight of why you started this thing in the first place.”
“This show is to help business leaders, business owners who may be feeling trapped, who may be feeling stuck, who may be a bit frustrated.”
EPISODE RESOURCES
Do you want free coaching with David? Now is your chance. On launch day, 13th November 2024, download and listen to all 6 of the launch episodes for the Business With Purpose podcast and send proof you have done so to David at [email protected]. The first 10 people pulled out of the draw will win free coaching with David and 20 others the chance to meet him and see him recording the Business With Purpose podcast, live in the studio.
ABOUT THE HOST
David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.
ARTWORK CREDIT
Penny Roberts - https://www.instagram.com/penpennypencils
CONTACT METHODS
LinkedIn - https://www.linkedin.com/in/david-roberts-nu-heat
Facebook - https://www.facebook.com/DavidRobertsPeopleWithPurpose
David’s Facebook - https://www.facebook.com/dave.roberts.5076798
Instagram - https://www.instagram.com/davidcroberts_
Email - [email protected]
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In this episode, David makes a surprise announcement about this podcast and what he is going to do next. He also shares what hosting 287 episodes of the People with Purpose Podcast has taught him, including the 5 most important insights his nearly 150 guests have left him with.
Five lessons that are sure to help you to understand the power of having a purpose, identify yours and leverage it to enable you to do amazing things. To have an impact on the lives of others that you would never have imagined was possible.
To explore how to get unstuck on your mission, put your purpose into practice and convert your ideas into impact book a discovery call with David here https://calendly.com/david-peoplewithpurpose/30min
KEY TAKEAWAYS
Understanding what you are doing and why gets you out of bed in the morning and keeps you going when things get tough.Make sure your purpose is meaningful to you, understand your reasons, why you are doing what you are doing.
Your reason to be, (your ikigai) is important. David explains the steps you need to take to identify it.
Putting your energy into something that is outside of yourself helps you to cope with your demons.
Find the things you are good at and get better at them.
It is important to make sure that you get properly rewarded for what you do. Don´t shortchange yourself.
Find rituals that give you energy e.g. journaling or going for a daily walk.
Use the right language when speaking to yourself (your inner voice) and with others. Language is really powerful.
Listen to the way people speak and the kind of words they use. This helps you to build strong connections with others.
Looking to the future is essential if you want to live with purpose.
BEST MOMENTS
“People with purpose make a difference and I definitely believe that is true.”
“If you make it meaningful, then your time on this wonderful planet
will not be wasted. .”
“You just need to believe in something and believe that it's important enough to take action on it and to never give up.”
“Because you get to choose, choose to do the things that you love.”
“If you base your value on what other people think, then you might be hampering your progress.”
“The words that you choose can make the world a better place.”
“Always remember that if you want to land on your feet, you first need to jump.”
EPISODE RESOURCES
Lee - https://www.imdb.com/title/tt5112584
Ikigai book collection - https://www.amazon.co.uk/Kaizen-Ikigai-Journey-Books-Collection/dp/9124352152
ABOUT THE HOST
David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.
ARTWORK CREDIT
Penny Roberts - https://www.instagram.com/penpennypencils
CONTACT METHODS
LinkedIn - https://www.linkedin.com/in/david-roberts-nu-heat
Facebook - https://www.facebook.com/DavidRobertsPeopleWithPurpose
David’s Facebook - https://www.facebook.com/dave.roberts.5076798
Instagram - https://www.instagram.com/davidcroberts_
Email - [email protected]
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For this episode, David is joined by Santa Mike, a professional Santa who has been playing Santa for nearly 40 years. During which time he has met and delighted thousands of children. So, unsurprisingly, his children´s books are incredibly popular.
Santa Mike has become good at telling stories that help people to decide what to buy and share. A skill that has also turned him an incredibly adept salesperson. During the episode, he shares what he has learnt about sales and explains how giving gifts and showing appreciation can have a positive impact on company culture.
To explore how to get unstuck on your mission, put your purpose into practice and convert your ideas into impact book a discovery call with David here https://calendly.com/david-peoplewithpurpose/30min
KEY TAKEAWAYS
● When selling find a story that fits. Stories generate emotions. When you engage people´s emotions they are far more motivated to genuinely understand how what you are selling benefits them and buy.
● It is important to show your employees, friends, family and those who provide you with services that you appreciate them, and to do so year-round.
● Simple things like regularly thanking your staff makes a huge difference. They love receiving thank you cards, as do customers.
● Customers that you thank are highly likely to recommend you to others.
● How you act is what you become, so it is easier than you think to turn a poor culture around. When you pretend to value staff and start taking action very quickly you genuinely do end up valuing them.
● If you are kind to people they are less likely to be unkind to you.
● Stories are powerful, you can use them to help you to stop yourself from staying awake worrying. Santa Mike explains how.
● Share the experience of people who have bought your product or used your service.
BEST MOMENTS
“If you act a certain way and keep acting a certain way, you will become that way.”
“Worrying about a problem that hasn't happened yet. You're borrowing tomorrows worries. Leave it till tomorrow. Enjoy today.”
“Value your children. If you're grownups listening to this, your children are working really hard. Being a kid is not an easy job….give them an extra hug.”
EPISODE RESOURCES
https://www.linkedin.com/in/mike-facherty-henley-santa-storyteller-author-05984731
https://henleysanta.com
https://www.amazon.co.uk/stores/Henley-Santa/author/B07Z9JLPX1
https://www.facebook.com/groups/1464940607112355
ABOUT THE HOST
David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.
ARTWORK CREDIT
Penny Roberts - https://www.instagram.com/penpennypencils
CONTACT METHODS
LinkedIn - https://www.linkedin.com/in/david-roberts-nu-heat
Facebook - https://www.facebook.com/DavidRobertsPeopleWithPurpose
David’s Facebook - https://www.facebook.com/dave.roberts.5076798
Instagram - https://www.instagram.com/davidcroberts_
Email - [email protected]
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In this episode, David explains, in detail, how to encourage your team to use their initiative. To recognise what needs to be done, then, get on and do it. When your team is capable of taking the initiative, things happen faster, their understanding of what the business needs improves, and they deliver a far better service.
Empowering people in this way also helps to build confidence, improves skills and makes it easier to retain the best team members. The strategy David shares to improve your team´s ability to use their initiative is not hard to implement, yet it is still incredibly effective.
To explore how to get unstuck on your mission, put your purpose into practice and convert your ideas into impact book a discovery call with David here https://calendly.com/david-peoplewithpurpose/30min
KEY TAKEAWAYS
Genius is initiative on fire. People need to know that if they have an idea they have your permission to act on it. If you want people to take the initiative make sure they are engaged and motivated. The strategic part of making sure people are able to take initiative is ensuring that the purpose of the business is clear and well communicated. Set parameters that make it safe for people to take the initiative and solve a problem there and then e.g. give an instant refund without referring to a supervisor for permission when the purchase is under £100. Get everyone actively involved in improving processes and products. Use rewards and competitions to encourage people to take the initiative.BEST MOMENTS
“Initiative is doing the right thing without being told.”
“Your individuals are going to be motivated by different things. There are nine motivators .”
“Encourage people to make suggestions, not just to identify the problem, but also where there's a potential solution.”
“Make sure there's a feedback loop for people, so people know what their suggestions have gone and the opportunity to be part of the change if they want it .”
EPISODE RESOURCES
How leaders can and must leverage motivation – the 9 types of motivation explained - https://podcasts.apple.com/us/podcast/how-leaders-can-and-must-leverage-motivation/id1610709739?i=1000672637018
ABOUT THE HOST
David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.
ARTWORK CREDIT
Penny Roberts - https://www.instagram.com/penpennypencils
CONTACT METHODS
LinkedIn - https://www.linkedin.com/in/david-roberts-nu-heat
Facebook - https://www.facebook.com/DavidRobertsPeopleWithPurpose
David’s Facebook - https://www.facebook.com/dave.roberts.5076798
Instagram - https://www.instagram.com/davidcroberts_
Email - [email protected]
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