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Episode Summary:
In this episode of Practice Growth HQ, I speak with Pericles Rellas about how your money mindset could be the hidden key to unlocking the financial success you’ve been chasing.
Pericles is a money mindset expert with over 20 years of experience helping people transform their relationship with money. He’s here to share why your financial thermostat might be the reason your business (and your bank account) has hit a ceiling, and how you can reset it for greater abundance.
If you’re tired of feeling stuck and want to break free from your financial limitations, you can’t afford to miss this episode!
What you’ll learn:
(03:43) What is a money mindset, and how does it control your financial success?
(05:00) How your financial thermostat determines how much you can really make
(07:22) A simple 3-step process to remove blocks around earning and keeping money
(09:40) How subconscious beliefs could be quietly sabotaging your financial growth
(12:30) Why money flows like a current and how to get it moving in your life
(15:00) How small mindset shifts can lead to big breakthroughs in your finances
(18:34) Why thinking “money is the root of all evil” could be holding you back
(20:45) How to use affirmations to attract more wealth into your life
(23:24) The science behind how your thoughts shape your financial reality
Plus loads more!
Links and Resources:Website: https://www.periclesrellas.com/
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Episode Summary:
In this episode of Practice Growth HQ, we’re back with Part 2 of my chat with Joanna Oakey, Managing Director of Aspects Legal and host of The Deal Room Podcast. This time, we’re diving into something every practice owner needs to think about: retaining your best staff and planning your exit strategy.
Joanna breaks down how offering equity to key staff can keep them engaged, boost retention, and help set you up for a smooth transition when it’s time to step away from your practice.
This episode is packed with no-nonsense strategies, so if you’re serious about keeping your best people and planning your future, don’t miss it!
What you’ll learn:
(00:23) How sharing ownership with key staff can lock in retention
(02:45) Why planting the ownership idea early is key
(04:10) How equity incentives shift staff from a “job” mindset to an “owner” mindset
(05:00) Why patient loyalty is critical when you hand over the reins
(06:25) What an “earn-out” is and why it’s often part of the deal
(08:15) How to price your practice fairly when selling to staff
(10:00) The one legal document you must have in any shared ownership deal
(11:00) Common mistakes people make with equity-sharing—and how to avoid them
(12:20) Why you need a great lawyer to make it all run smoothly
Plus loads more!
Links and Resources:Website: https://www.aspectlegal.com.au/
Book: BUY GROW EXIT
Discount Code: PRYOR24
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Episode Summary:
In this episode of Practice Growth HQ, I sit down with Joanna Oakey, Managing Director of Aspects Legal and host of The Deal Room Podcast. We dive into the exciting world of growing your practice through acquisitions—yep, you can grow fast by acquiring other practices!
Joanna’s got loads of experience helping businesses scale, and she’s sharing what practice owners need to know to take that next big step. Whether it's finding the right practice to buy, adding specialisations, or making sure your team sticks around after the deal, we’ve got you covered.
This is part one of our chat with Joanna, so make sure you tune in for more next week as we talk about staff retention through shared ownership!
If you’re serious about growing your practice and want some smart strategies to do it, you can’t miss this episode!
What you’ll learn:
(04:18) Why buying other practices can seriously speed up your growth
(06:30) How adding specialisations can give your practice an edge
(11:40) What to look for when deciding which practice to buy
(16:47) The importance of keeping key staff after an acquisition
(19:23) How economies of scale can save you time and money
(23:06) Why bigger practices are more attractive to buyers and get higher multiples
(25:16) Make sure your own practice is rock-solid before you start buying others
(26:40) Common pitfalls to avoid when acquiring another practice
(29:53) Why negotiation isn’t just about winning—it’s about finding a solution for both sides
Plus loads more!
Links and Resources:Website: https://www.aspectlegal.com.au/
Book: BUY GROW EXIT
Discount Code: PRYOR24 -
Episode Summary:
In this episode of Practice Growth HQ, I speak with Micah Logan about the common yet critical mistakes that business owners often make, and how to avoid them.
Micah is an award-winning entrepreneur and business coach who developed the B.O.P. framework to help small businesses succeed. He shares invaluable insights on the typical pitfalls that can slow down or even derail your business growth, and more importantly, how to steer clear of them.
If you're ready to streamline your operations, avoid common traps, and drive your business forward, you can’t afford to miss this episode!
What you’ll learn:
(06:52) Why implementing solutions quickly is key to keeping your momentum going
(08:53) How to avoid overcomplicating your business processes
(10:36) Easy ways to track and understand the key numbers in your business
(15:31) The value of strategic planning for long-term business growth
(17:54) Why you should track your revenue sources and not just rely on daily bank balances
(23:54) How to set up effective feedback loops in your organisation
(28:30) The dangers of distracted focus and tips to stay on track with your goals
(32:06) How to balance new growth ideas with maintaining efficiency
(34:50) The importance of regularly reviewing and adjusting your business strategy
Plus loads more!
Links and Resources:Website: https://www.micah-logan.com/
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Episode Summary:
In this episode of Practice Growth HQ, I chat with marketing expert James Hipkin, who brings over 40 years of experience working with iconic brands like Apple, Nestle, and Toyota. James doesn’t mess around – he shares practical, no-fluff strategies that can help take your practice from six figures to seven figures and beyond.
If you’re keen to understand how to optimise your marketing funnels, build better patient relationships, and figure out who your top clients really are, you won’t want to miss this episode!
What you’ll learn:
(04:18) Why focusing on your top 20% of patients will supercharge your revenue
(06:30) The secret to identifying your best clients and why it changes everything
(08:54) How relationship marketing can increase patient loyalty and retention
(10:07) Transactional emails: the underrated marketing tool you're not using
(13:55) How to map your patients' journey to create laser-focused marketing
(16:45) The power of building a customer avatar and what it can do for your practice
(21:29) Why talking directly to your best patients can reveal game-changing insights
(24:26) How to shift your messaging when talking to existing patients vs. prospects
(28:07) A simple way a barber shop used convenience to stand out – and how you can apply this to your practice
Plus loads more!
Links and Resources:Website: https://vipchatwithjames.com/
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Episode Summary:
In this episode of Practice Growth HQ, I chat with Dr. Yohan Thomas about how he built a successful side hustle alongside his regular dental practice.
Yohan is a prosthodontist and the founder of the Advanced Dentistry Institute. In addition to running his regular dental practice, Yohan has developed an educational institute that offers advanced training, including implant surgery with live patients.
Yohan shares how he saw a gap in the market for practical implant training and turned that into a growing business. He also offers advice on how healthcare professionals can start their own side hustle, balance their time, and avoid common pitfalls.
If you’ve ever thought about starting a side hustle, this episode is packed with insights and practical tips from someone who’s done it!
What you’ll learn:
(03:09) How spotting a gap in the market opened the door to a new opportunity
(05:40) Why word of mouth is still one of the best ways to grow a business
(06:25) Why live patient training is a game-changer in professional education
(07:31) The secret to a successful business you need to know about.
(10:38) How to balance running a full-time practice with a side hustle
(13:24) The biggest challenges of managing a side business (and how to tackle them)
(17:25) Common pitfalls to avoid when starting out
(20:01) Why having a mentor can fast-track your success
(24:41) How to align your side hustle with your passions and strengths.
(28:10) Why there’s no better time than now to take action on your side hustle
Plus loads more!
Links and Resources:Website: https://advanceddentistryinstitute.com.au/
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Episode Summary:
In this episode of Practice Growth HQ, I chat with Debra Chanty-Taylor about some super useful tools to get your team all moving in the same direction.
Debra is a seasoned business owner, a certified EOS implementer, and a leadership coach who’s helped over 600 businesses excel and achieve their vision.
In this episode, Debra dives into practical, no-nonsense tools and strategies to make sure everyone on your team is on the same page and pushing towards your practice’s goals.
If you're looking to get your team in sync and make your operations run smoother, this episode is a must-listen!
What you’ll learn:
(02:44) Why your team isn’t aligned and how to fix it.
(03:44) Unclear communication: the biggest barrier to team unity.
(04:45) How the EOS framework builds a scalable business.
(07:09) Set a simple, ambitious 10-year target to keep your team on track.
(08:31) Discover your "why" to stay motivated on tough days.
(11:24) Set bold goals even if you’re unsure how to achieve them.
(14:07) Get the right people who share your values and fit their roles.
(18:11) Track key metrics weekly to catch issues early.
(21:28) Prioritise issues to tackle what really matters.
(27:23) Document, follow, and track processes for consistent results.
(29:08) Focus on key quarterly goals and stick to weekly meetings.
Plus loads more!
Links and Resources:Website: https://debrachantry-taylor.com/
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Episode Summary:
In this episode of Practice Growth HQ, I speak with Dr. Gilly Kahn about the fascinating field of persuasion psychology.
Dr. Kahn is a licensed clinical psychologist based in Atlanta, specialising in ADHD, anxiety, and depression. She holds degrees in both Psychology and Creative Writing.
In this episode, Dr. Kahn shares her unique insights into how persuasion works, the importance of likability, and the role of emotion in influencing others. We delve into practical strategies for healthcare professionals to improve their persuasive communication with patients and team members.
If you're curious about the underlying principles that make persuasion effective and how to apply them in your practice, you can’t afford to miss this episode!
What you’ll learn:
(01:49) Dr Gilly Kahn shares how her love for writing began.
(05:15) Understanding what persuasion really is and its role in business.
(06:02) The three key factors influencing persuasion.
(07:45) Why likability and attractiveness will make you more persuasive.
(10:21) How to humanise yourself and build rapport with your team.
(14:00) Why looking clean and professional will make you more influential.
(16:29) The persuasive power of emotional messages.
(20:25) Practical tips to improve your team’s unity.
(23:37) The importance of setting when delivering a message.
(27:28) How listening more and talking less can change behaviours.
Plus loads more!
Links and Resources:Website: https://www.drgillykahn.com/
Book: "Allow Me to Interrupt" by Dr. Gilly Kahn (upcoming)
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Episode Summary:
In this episode of Practice Growth HQ, I speak with Michelle Thames about building an online audience and community to keep your appointment books full.
Michelle is a top marketing strategist with a particular focus on helping women succeed, though her insights are valuable for all. With 15 years of experience, she turns startups into popular brands using organic digital marketing.
In this episode, Michelle shares practical tips on attracting and engaging your ideal patients online, focusing on platforms like Facebook and Instagram. She talks about the importance of building a personal brand, creating valuable content, and using email marketing.
If you want to improve your practice's online presence and fill your books, don’t miss this episode!
What you’ll learn:
(02:39) How to use content to attract an audience online.
(03:20) Why having an ideal patient profile is important and where to find them online.
(05:45) Choosing the right platform for your audience: Facebook, Instagram, and more.
(07:30) Creating valuable content that attracts and engages your ideal patients.
(10:00) How planning a content day can help with online promotion.
(13:20) Using email marketing to take patients on a journey and keep them engaged.
(15:00) Building a Facebook group to create a sense of community and support among patients.
(18:30) How to get existing and potential patients to join your Facebook group.
(21:00) Using community events and offline strategies to promote your online community.
(23:00) How to use specials and promotions to turn group members into patients.
(28:00) The importance of consistency and patience in organic marketing.
Plus loads more!
Links and Resources:Instagram: https://www.instagram.com/michellelthames/?hl=en
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Episode Summary:
In this episode of Practice Growth HQ, I speak with Marybeth Gregg about the concept of leadership blind spots and how they can impact your business.
Marybeth is the founder of the Gregg Resource Company and coaches entrepreneurs to navigate business challenges and personal fulfilment. She offers practical strategies for stress management, effective communication, and intentional living.
In this episode, Marybeth discusses the common blind spots that leaders have, the implications of these blind spots, and practical steps to overcome them.
If you're ready to gain awareness of your leadership blind spots and take actionable steps to address them, you can’t afford to miss this episode!
What you’ll learn:
(01:27) Marybeth talks about her childhood growing up near farms
(03:45) The impact of blind spots on business and personal life.
(04:46) What are some leadership blind spots and their implications?
(06:27) How to develop your team and avoid the “do it all yourself” mindset.
(11:20) A practical exercise to help you identify your blind spots.
(14:33) Why fun and joy matter in leadership and business.
(18:40) How to shift from negativity to problem-solving.
(20:22) The power of questions in tapping our creativity.
(22:10) The ABC model for managing stress and improving decision-making.
(20:00) A daily practice for setting intentions and improving leadership
Plus loads more!
Links and Resources:
Email: [email protected]
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Episode Summary:
In this episode of Practice Growth HQ, I speak with Philip Portman about the transformative power of texting for businesses in 2024.
Philip is the Founder and CEO of TextDrip, a business texting automation platform based in Michigan. He is passionate about empowering others to overcome limiting beliefs and make impactful changes.
In this episode, Philip shares insights on how to use texting to engage existing patients, capture new ones, and even save costs.
If you're looking to enhance your communication strategy, you can’t afford to miss this episode!
What you’ll learn:
(02:07) Philip’s secret sauce for finding the 'C solution' in tricky situations
(03:33) How balancing family and work-life harmony can be achieved
(04:46) Why texting remains the king of communication in 2024
(05:35) The clear benefits of texting over email and phone calls
(07:52) Texting hacks for appointment reminders and patient engagement.
(09:06) How texting can slash your customer service costs
(10:39) Boosting interaction with your patients through two-way texting
(12:08) What the data really says about texting vs. phone calls
(14:37) Catching potential patients using strategic texting
(16:50) How texting can reduce no-shows for clinics by 50%
(20:13) The importance of sharing results with your staff
Plus loads more!
Links and Resources:
Website: https://philportman.com/
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Episode Summary:
In this episode of Practice Growth HQ I speak with Travis McAshan about the crucial role of having a high-performing website for your practice.
Travis is the founder and CEO of Glide, a top digital creative agency in Austin, Texas. With over 20 years of experience, he shares insights into building beautiful, functional websites that drive patient engagement and growth.
In this episode, Travis covers everything from balancing beauty and function in website design to the importance of site speed and clear navigation.
If you’re ready to transform your practice’s online presence, you can’t afford to miss this episode!
What you’ll learn:
(02:04) Travis’s shares how his passion for design led to his entrepreneurial journey.
(03:20) The perfect mix of beauty and brains in website design
(04:12) What your website should really be doing for your practice
(07:11) From budget-friendly to deluxe: Serving all kinds of clients
(09:36) Tips for solo practitioners versus big practices
(10:35) The advantages of paying more for a professional website design
(13:00) Looks vs. Function: Which Should You Prioritise?
(14:38) Why user-friendly design matter
(18:16) How to write text that speaks to your patients
(20:46) Social proof and why it’s crucial to stand out
(24:39) Quick and easy tips to make your website work harder for you
Plus loads more!
Links and Resources:Website: https://www.glidedesign.com/
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Episode Summary:
In this episode of Practice Growth HQ, I speak with Andrew Deane about maximising the value of your healthcare real estate.
Andrew Deane has been a leader in medical, allied health, and retail property for over three decades. He specialises in developing, leasing, and managing properties to help medical professionals and investors across Australia maximise their assets for long-term success.
In this episode, Andrew shares his top tips for avoiding headaches and maximising your ROI. Whether you’re renting or owning your practice space, Andrew’s insights will help you turn your property into a profitable asset.
If you're ready to take your real estate game to the next level, you can’t miss this episode!
What you’ll learn:
(01:01) Andrew’s deep dive into property management.
(03:18) Why owning your practice space is a total game-changer.
(05:34) How to get the most ROI from your healthcare real estate.
(07:29) The ups and downs of multi-tenant properties.
(12:26) Common headaches when outsourcing property management.
(14:49) Breaking down strata in commercial properties.
(16:28) Key lease elements you can't ignore.
(19:22) Should you self-manage or outsource?
(22:00) Why smart money and planning matter in property management.
(27:12) Steps to becoming your own landlord.
(29:32) What returns to expect from investing in healthcare real estate.
Plus loads more!
Links and Resources:Website: https://healthspaceproperty.com.au/
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Episode Summary:
In this episode of Practice Growth HQ, I chat with Dr. Jeffrey Kestenberg about the secrets to building a comprehensive dental practice that patients love.
Dr. Kestenberg is a seasoned dentist, specialising in prosthodontics, micro-dentistry and laser dentistry. He is passionate about teaching and mentoring the next generation of dentists.
In this episode, Dr. Kestenberg shares the importance of creating a welcoming and stylish practice, tips for growing your clinic and why keeping your team happy is absolutely essential.
If you're ready to learn how to make your dental practice stand out and thrive, you can’t miss this episode!
What you’ll learn:
(05:47) The importance of hiring staff early to create room for growth.
(07:03) From planning to action: the steps you need to expand your business.
(08: 46) How to create a friendly, community-like vibe in your practice
(10:47) What to avoid if you want to have a cohesive team.
(11:56) The role of training and delegation in running a smooth clinic
(16:10) Dr Kestenberg shares the story behind his practice’s unique look and feel.
(21:21) The strategy that will turn your practice into a one-stop shop for dental care.
(23:12) Challenges with introducing new dental technologies to patients and how to overcome them.
(27:23) Discover the one advice for young dentists on building a successful practice
Plus loads more!
Links and Resources:Website: https://www.coburgdentalgroup.com.au/
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Episode Summary:
In this episode of Practice Growth HQ, I speak with Wade Thomas about easy and strategic ways to boost your revenue.
Wade has over 20 years of experience in guiding leaders to foster high-performance teams. He is the CEO of Aim to Win and has shaped his approach around creating cultures that drive success and business growth.
In this episode, Wade shares practical tips on reactivating former clients, leveraging educational content, forming strategic partnerships and building a culture of compassion and empathy to drive business growth.
If you're ready to implement effective strategies to boost your revenue, you can’t afford to miss this episode!
What you’ll learn:
(03:31) Why having a strategic plan is key for growing revenue
(04:11) Top profit drivers in healthcare and how to use them to double your business
(05:46) How to reactivate former clients by sharing educational content.
(08:00) The strategy that will keep you top of mind for clients.
(10:12) Good vs Best: why it’s okay to be the former in your field.
(12:21) How to attract new customers by forming strategic partnerships.
(13:41) Discover how to turn partners into the perfect referral sources.
(16:50) Finding creative ways to offer your products to customers.
(17:52) How bundling services can boost your revenue.
(22:04) The importance of a positive culture in business growth
(26:45) Empathy and why it’s not just for your employees.
Plus loads more!
Links and Resources:Website: https://aimtowinllc.com/
Book: From the Heart: Achieving Epic Results through Building a Heart-Based Culture of Compassion and Empathy
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Episode Summary:
In this episode of Practice Growth HQ, I speak with Avi Kumar about essential baseline marketing strategies for healthcare professionals.
Avi is the founder and CEO of KUWARE Inc. He grows businesses through organic and paid media, debunking marketing myths with a no-nonsense, data-driven approach.
In this episode, Avi discusses how to manage online reviews, optimise your website and effectively use Google Business Profile to enhance your practice’s visibility.
If you're ready to improve your healthcare marketing, you can’t afford to miss this episode!
What you’ll learn:
(01:27) Avi shares his journey growing up in India and moving to Austin to study Engineering and Business.
(05:52) Why the growing competition in the healthcare field should make you think twice about your baseline marketing.
(07:21) How social media has drastically changed the way your practice can be impacted by negative reviews.
(10:29) The tricky nature of medical procedures and how they can lead to bad reviews.
(11:41) The strategy that will help you turn bad reviews into gold.
(13:45) The Do’s and Don'ts of making your website irresistible to patients.
(17:18) The trick to making medical jargon crystal clear.
(19:42) Discover how videos can improve patient experience.
(24:40) Why updating your Google Business Profile (GBP) can skyrocket your practice.
(26:23) The 48-point checklist that will help you optimise your GBP.
Plus loads more!
Links and Resources:Email: [email protected]
Website: https://kuware.com/
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Episode Summary:
In this episode of Practice Growth HQ, I dive into a surprising issue that could be severely killing your practice's growth: your telephone.
While many healthcare professionals spend a lot of money in marketing and technology, the simple act of answering phone calls is often overlooked, leading to significant missed opportunities.
If you’re interested in knowing what practical steps you can take to avoid falling into this trap, don’t skip this episode!
What you’ll learn:
(00:29) The amazing value of virtual assistants in providing support to businesses.
(01:54) Your practice telephone and why it’s the medical device that’s secretly killing your practice.
(03:09) Why missing phone calls in your practice are wasting marketing dollars.
(04:43) The shocking real-world data on missed calls in healthcare practices.
(06:54) How letting the phone ring undermines all the work your marketing team is doing.
(08:34) The unbelievable number of appointments your practice is losing every year to missed calls.
(08:50) What to ask your phone service provider for to avoid falling into the trap of missed calls.
(09:39) Why your dedicated reception staff are not to blame. It’s a common but overlooked practice killer!
(10:00) Why you should consider offshore help to manage overflow calls.
(10:56) What your data of unmissed calls reveal about your practice.
Plus loads more!
Links and Resources:
Website: https://www.anguspryor.com
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Episode Summary:
In this short episode of Practice Growth HQ, I talk about the four stages of a patient’s journey and how you can succeed at each step to help your practice run smoothly.
In today’s competitive market, keeping patients is harder than ever with so many options available, which is why it's important to have processes that help you retain and attract new patients.
If you’re interested in learning how to grow your practice by mastering the four stages of the patient journey, then you won’t want to miss this episode!
What You’ll Learn:
(01:11) The four stages of a patient’s journey into a practice.
(02:15) The importance of tracking new patient numbers and enhancing marketing efforts due to increased competition.
(03:45) Why having a well-choreographed patient experience is a must if you want to stand out from the competition
(05:40) The strategy that will keep your rebooking rates high.
(06:50) Understand how collecting feedback from clients who leave can improve practice processes.
(08:20) How to assess your practice across the four stages to identify and address the weakest link.
(09:10) Amplifying your marketing efforts if your biggest concern is with new patient numbers.
(09:58) The rule of thumb when it comes to how much you should be spending on your marketing
(10:40) What you can do better if your recall system isn’t working
(11:08) How these four stages, when executed well, can help you grow your practice on autopilot.
Plus loads more!
Links and Resources:Website: https://www.anguspryor.com
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Episode Summary:
In this episode of Practice Growth HQ, I speak with Tony Schmaltz about the small daily actions we can all take that add up to big results in our businesses over time.
Tony is an author and life coach who specialises in mindset and wealth creation. He has a passion for helping people upgrade their lives in any area possible.
In this episode, Tony unpacks the compound effect and how we can use it in our lives, the importance of networking and building relationships in business, and the key messages from his latest book, ‘Wake the Bleep Up.’
If you're ready to upgrade your business and take it to the next level, you can’t afford to miss this episode!
What you’ll learn:
(04:44) The compound effect: what it is and how we can use it in our daily lives
(07:45) What are the little actions that healthcare professionals should be doing that add up to big results over time?
(09:06) Discover why building relationships will have the biggest impact on your business
(11:11) How to stay on track with your daily actions so that they become habits over time
(13:43) Forget sales tactics and strategies - why authenticity is the key to success
(14:25) The importance of getting out of your comfort zone regularly (and how it can help you grow your business)
(16:58) Why you need to be an “askhole” if you want to stop worrying about what other people think
(20:36) Tony tells us about his new book ‘Wake the Bleep Up’
(22:54) How to get out of your own head and improve your business mindset
(23:31) Quick tips for turning bad habits into good habits
(26:40) Bringing it all together: How to use social media effectively to show people who you really are
Plus loads more!
Links and Resources:Website: www.tonyschmaltz.com
Book: https://tonyschmaltz.com/wtfu-book
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Episode Summary:
In this short episode of Practice Growth HQ, I tell you about the best way I know for growing your business in tough economic times - offshoring.
Let's face the facts, in Australia at the moment, we've had a number of interest rate rises. And an interest rate reduction doesn't appear to be on the horizon, not in 2024 at least.
What this means for healthcare professionals is that now is the perfect time to be looking at how to slash your costs and maximise profits - which is why I want to talk to you more about offshore team members.
If you’re curious about the upsides and the downsides of offshoring, don’t skip this episode!
What you’ll learn:
(00:34) Why now is the perfect time to be thinking about how you can slash expenses and maximise your practice profits
(01:10) Learn why now isn’t the time to be reducing your marketing efforts, in fact, it’s the exact opposite!
(01:36) Unpacking the business case for outsourcing some business tasks overseas
(02:24) Is your practice letting the phone ring? Discover why this could be crippling your business
(03:10) How to save two-thirds of your typical labour hire quickly and easily
(03:57) Discover the downsides of hiring offshore team members
(07:02) How to increase your monthly revenue by thousands with just one inexpensive offshore team member
(08:30) Why the Philippines is the best country for finding offshore team members
(09:33) What about the Aussies? Why offshoring doesn’t take work away from your local team
(11:25) Interested in exploring offshoring further? Introducing GP Hero and Dental Stars
Links and Resources:Website: https://www.anguspryor.com
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