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Last month, attendees at the Australian Fashion Week were left teary-eyed after a moving and stunning runway by JAM the Label. Dominique chats with founders Emma and Molly, who have transitioned from occupational therapists to one of Australia's leading inclusive clothing retailers. Their story is amazing!
Stay tuned for the second half (28:02), where Dr Jason Pallant from Swinburne University of Technology joins Producer Bec to give us a deep dive on three retail studies on omnichannel retail - everything you need to know to marry your online and offline offerings.
Reports:
Perceived Omnichannel Customer Experience (OCX): Concept, measurement, and impact - https://www.sciencedirect.com/science/article/pii/S0022435922000239
Informational Challenges in Omnichannel Marketing: Remedies and Future Research - https://journals.sagepub.com/doi/full/10.1177/0022242920968810
Self-selection and purchase value of research shoppers - https://www.emerald.com/insight/content/doi/10.1108/IJRDM-12-2019-0387/full/html
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Beth Glancey has made her journey through some of the most respected and beloved retail brands in Australia, including David Jones and Sephora. Find out about her amazing career, her pivot into the tech marketplace AirRobe, and how circularity in fashion is changing the way our consumers engage with our brands.
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TAGR is an exciting new start up that aims to shake up the boundaries between brick-and-mortar and online retail. This week Dominique explores how to succeed in a start up, picking your co-founder, and how to pay for your shopping cart with a QR code.
Stay tuned for the second half (20:02), where Dr Jason Pallant from Swinburne University of Technology joins Producer Bec to give us a deep dive on three retail studies on sustainability, inspired by Costa and Kirsten from Designerex.
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Designerex is the world's largest peer to peer designer dress sharing platform, born from Kirsten's attempt in 2016 to rent a dress on Facebook. Hear about Kirsten and Costa's journey from real estate to building one of Australia's best sustainability marketplaces and how to generate profit from pieces in your wardrobe.
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Dominique is the interviewee this week as she recaps the many wonderful insights at the World Retail Congress in Rome. Learn about her trips to Fendi, Bulgari, IKEA and more and how they're bucking the notion of the high street for luxury brands, what conscious consumerism is and more.
Also, we're introducing a new segment starting over the next few weeks - stay tuned to hear more about the Retail Research Recap with Dr Jason Pallant from Swinburne University of Technology.
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Want to know how to build businesses worth $1 billion? On today's episode of the Retail Smarts podcast, Dominique interviews Gabby Leibovich, founder of such brands including Catch.com, Scoopon, and EatNow. A true Australian success story, Gabby and his brother built a business from selling a few items on eBay and knowing just how important relationships are with suppliers and customers.
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Burberry, Ted Baker and Harrods - for the past 37 years, Martin Newman has been heading up massive omnichannel operations for these world-renowned brands. Martin Newman is a globally renowned keynote speaker, columnist, author, expert and advisor on customer-centric transformation and consumer experience.
Dominique was excited to discuss how "good" customer service looks online, the value of your human resources when delivering good customer service, whether we should have CX best practice across industry, and much more.
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Today we bring a special episode in honour of International Women's Day. Sarah Hanson-Young is an Australian politician who has been a Senator for South Australia since July 2008, representing the Australian Greens. She's a fierce advocate for gender equality and diversity, and has herself faced bullying and sexual harassment at her workplace. The harassment was so intense it even caused a defamation lawsuit.
Dominique and Sarah discuss their experiences with sexual harassment as public figures, how we can do better, and what steps the retail industry needs to talk to be part of this hugely important conversation.
Join Dominique Lamb, CEO of the National Retail Association, for exploration on what's hot in retail.
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Jen Geale co-founder of MTB Direct, an online retailer enabling Australian mountain bike riders to buy high quality parts, clothing and accessories locally at globally competitive prices. The business is achieving profitable growth at a significant rate, and has been recognised in a host of awards and business programs, including the AFR Fast100, Deloitte Tech Fast50, SmartCompany Smart50, Telstra Business Awards and Westpac Businesses of Tomorrow.
Jen catches up with us this week to talk about capital raising (aka the dating experience of the business world), staying ahead of trends, how to hack working remotely and what it's like having a mountain bike trail in your own backyard.
Join Dominique Lamb, CEO of the National Retail Association, for exploration on what's hot in retail.
Follow us on social media:https://www.facebook.com/NationalRetailAssociationhttps://www.linkedin.com/company/national-retail-associationhttps://twitter.com/OZretailershttps://www.instagram.com/nationalretailassociation/https://www.youtube.com/channel/UC-QjrmP7s5is7-YUpsuac2AHosted on Acast. See acast.com/privacy for more information.
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Jeremy Krause is an exceptionally creative individual. As the Chief Innovation & Disruption Officer for Global Retail Brands (House, House Bed & Bath, Robins Kitchen), it's important to always consider disrupting the status quo. Jeremy has been on an incredible trip to the United States, bringing GRB and the Challah Knife (challahknife.com) to sunny LA.
This week we explore how to find ideas in everything, why Jeremy crashed the red carpet of the Golden Globes, and how much a man can love matzoh ball soup and challah bread.
Join Dominique Lamb, CEO of the National Retail Association, for exploration on what's trending in the US and how it will affect the land down under.
Follow us on social media:https://www.facebook.com/NationalRetailAssociationhttps://www.linkedin.com/company/national-retail-associationhttps://twitter.com/OZretailershttps://www.instagram.com/nationalretailassociation/https://www.youtube.com/channel/UC-QjrmP7s5is7-YUpsuac2AHosted on Acast. See acast.com/privacy for more information.
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Bob Schwartz's mission is to build great companies and brands. He wants to create value. He's a titan of retail - founder of Nordstrom.com, President of Magento, and helped get many more companies off the ground and build success. Bob shares tremendous stories about starting in e-commerce when once upon a time you needed to phone an 1800 number to purchase something from a website, the brands he's currently growing, and getting Nordstrom online.
Join Dominique Lamb, CEO of the National Retail Association, for our first episode of 2022, an exploration of leadership and what it takes to grow equity when building brands.
Follow us on social media:https://www.facebook.com/NationalRetailAssociationhttps://www.linkedin.com/company/national-retail-associationhttps://twitter.com/OZretailershttps://www.instagram.com/nationalretailassociation/https://www.youtube.com/channel/UC-QjrmP7s5is7-YUpsuac2AHosted on Acast. See acast.com/privacy for more information.
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Alice Barbery is the CEO of Universal Store, a beloved Australian fashion brand with over 70 stores nationwide. Alice has built a simply incredible culture at Universal Store, and her leadership strategies and investment in her people is something to behold.
Join Dominique Lamb, CEO of the National Retail Association, for our final episode of 2021, and an exploration leadership and a nurturing workplace culture.
Follow us on social media:https://www.facebook.com/NationalRetailAssociationhttps://www.linkedin.com/company/national-retail-associationhttps://twitter.com/OZretailershttps://www.instagram.com/nationalretailassociation/https://www.youtube.com/channel/UC-QjrmP7s5is7-YUpsuac2AHosted on Acast. See acast.com/privacy for more information.
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Josh Howard is the Founder & CEO of Single Use Ain't Sexy, and his message to customers is "don't be a tosser". Almost an overnight sensation, Single Use Ain't Sexy is a brand dedicated to reducing plastic waste and reducing the carbon footprint of shipping by making hand soap without water. How? You'll have to listen to find out!
Join Dominique Lamb, CEO of the National Retail Association, as we talk shop with Josh - how he went from lawyer, to TV producer, to entrepreneur, how many times you can fail before success, and much more. And, as a special bonus to our listeners, you can get a 20% discount on Single Use Ain't Sexy products by visiting www.singleuseaintsexy.com and entering the code RETAIL20 at checkout. Thanks, Josh!
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It's a special episode this week - our first crossover! We take a deep dive into the science of shopping in Part 1 of our interview with Dr Jason Pallant, Senior Lecturer of Marketing at the Swinburne University of Technology. It's not often we get to completely nerd out and talk about the psychology of retail and how research and academia can help our business owners sell better. We could have talked for hours!
Join Dominique Lamb, CEO of the National Retail Association, as we explore all the retail observations and insights that Jason has to offer - from the future of retail, to the privacy/personalisation paradox, and more. Find Part 2 on the SHOPOLOGY Podcast at https://www.podchaser.com/podcasts/shopology-with-dr-jason-pallan-1254793.
Follow us on social media:https://www.facebook.com/NationalRetailAssociationhttps://www.linkedin.com/company/national-retail-associationhttps://twitter.com/OZretailershttps://www.instagram.com/nationalretailassociation/https://www.youtube.com/channel/UC-QjrmP7s5is7-YUpsuac2AHosted on Acast. See acast.com/privacy for more information.
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With our two biggest economies back in business, it's time to think about the future of retail. Who better to discuss this than Brian Walker, Founder and CEO of the Retail Doctor Group? After all, he built his business to literally analyse retailers and give them advice on how to future proof themselves.
Brian has had an interesting journey, from working at the Athlete's Foot to horticulture, then starting his own business. And did we mention he's climbed Mt Everest too?
Join Dominique Lamb, CEO of the National Retail Association, as we explore all the retail observations and insights that Brian has to offer - from the future of retail, to what makes up a supply chain, to explaining what a limbic insight is, and how retailers are marketing to his teenage daughters. It's a great listen.
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Phil Leahy has worn many hats. With a successful period in radio, to bankruptcy, to discovering online retail and becoming Australia's top eBay seller. Phil has always been an innovator, looking to the next thing and connecting like-minded sellers.
Join Dominique Lamb, CEO of the National Retail Association, as we explore all the retail stories that Phil has to offer - from what inspired him to run international conferences, to identifying a gap in the market at the start of COVID-19 and creating a marketplace to connect Australian-made medical PPE to the frontline workers that needs it, to "getting the right people on the bus".
Topics we cover:Retail Global: https://www.retailglobal.com.au/MedCart: https://www.medcart.com.au/Frontliners: https://www.frontliners.com.au/NRF Big Show: https://nrfbigshow.nrf.com/
Follow us on social media:https://www.facebook.com/NationalRetailAssociationhttps://www.linkedin.com/company/national-retail-associationhttps://twitter.com/OZretailershttps://www.instagram.com/nationalretailassociation/https://www.youtube.com/channel/UC-QjrmP7s5is7-YUpsuac2AHosted on Acast. See acast.com/privacy for more information.
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In this episode of the Retail Smarts Podcast, we're pleased to sit down with the CEO of the Franchise Council of Australia, Mary Aldred! Mary and Dominique have been kicking goals during COVID as CEOs of peak industry bodies in Australia - together, they've pushed through incredible policies to benefit retailers like reinstating rent relief in Victoria in 2021, and continuing to advocate for regional retail.
We get through a lot of meaty topics this episode! We talk with Mary about how she went from leaving school at 15 to becoming CEO of an industry body, how associations have banded together and supported retail during the pandemic, what the parliamentary enquiry really meant for franchises, and what you need to know before starting a franchise business.
Thanks Mary for your support and what a pleasure to have you on the podcast!
Follow us on social media:https://www.facebook.com/NationalRetailAssociationhttps://www.linkedin.com/company/national-retail-associationhttps://twitter.com/OZretailershttps://www.instagram.com/nationalretailassociation/https://www.youtube.com/channel/UC-QjrmP7s5is7-YUpsuac2AHosted on Acast. See acast.com/privacy for more information.
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In this episode of the Retail Smarts Podcast, we're pleased to sit down with the founder of Australia's leading eco-friendly and ethical online retailer, Flora & Fauna. Welcome, Julie Mathers!
We get through a lot of meaty topics this episode! We talk with Julie about her start in retail, what made her start her own business aimed at sustainability, and how she's making an impact. There's also great insights from two female leaders about diversity, equality, and just what kind of questions make them cringe on a panel.
This one was a lot of fun to record, and full of great insights for pureplay and omnichannel retailers alike.
Follow us on social media:https://www.facebook.com/NationalRetailAssociationhttps://www.linkedin.com/company/national-retail-associationhttps://twitter.com/OZretailershttps://www.instagram.com/nationalretailassociation/https://www.youtube.com/channel/UC-QjrmP7s5is7-YUpsuac2AHosted on Acast. See acast.com/privacy for more information.
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In this episode of the Retail Smarts Podcast, we're pleased to sit down with the Australasian Director of Lovehoney, the leading sexual wellness brand.
We talk with Rob about surprising new trends that emerged during the peak of COVID, how to create and foster a psychologically healthy workplace culture, brand values, and how on earth do you market your sex toys when you can't use Facebook?
Lovehoney are leaders in providing tremendous customer service and empowering their staff to make their own decisions about resolving positive and negative experiences. And, of course, we discuss diversity and inclusion and what kind of customers you want for your brand.
This one was a lot of fun to record, and full of great insights for pureplay and omnichannel retailers alike.
Follow us on social media:https://www.facebook.com/NationalRetailAssociationhttps://www.linkedin.com/company/national-retail-associationhttps://twitter.com/OZretailershttps://www.instagram.com/nationalretailassociation/https://www.youtube.com/channel/UC-QjrmP7s5is7-YUpsuac2AHosted on Acast. See acast.com/privacy for more information.
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National Retail Association CEO Dominique Lamb discusses the requirements to wear face masks in Victoria - so what should you choose? Dean Templeman and Julie Bebbington from HygiMed talk all things face masks, sanitisation and PPE in this weeks episode of the Retail Smarts Podcast. Find out more about HygiMed at https://www.hygimed.com.au/retail.
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