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In this special episode, we're bringing you the highlights from the recent ARA Peak Season Insights Breakfast, where retail’s top leaders shared their expert perspectives on this year's holiday season! Listen in as our panel of retail thought leaders shares their expertise, featuring: Laura Demasi, Head of Retail Research at Roy MorganCraig Woolford, Senior Analyst at MST MarqueeJo Jericho, Strategy Director at Monitor DeloitteKevin Azzopardi, Director of Partner Marketing ANZ at AfterpayHosted by ARA CEO Paul Zahra, the discussion covered exclusive insights into retail trends, consumer behavior, and predictions for the 2024 peak season. Tune in now to get ahead of the game this holiday season.
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In this special episode of Retail Therapy, we’re diving into the heart of peak season preparations with two expert voices in retail and technology. Fleur Brown, Chief Industry Affairs Officer at the Australian Retailers Association, is joined by Kate Box, Director of Retail ANZ at Meta, to explore how retailers can leverage cutting-edge technology and insights to thrive during the 2024 holiday season.
Tune in to hear about:
Key findings from Meta’s 2024 Holiday Insights GuideHow AI is reshaping retail and boosting conversionsStrategies for winning Black Friday, Cyber Monday, and late-season shoppersUsing AI for impactful, short-form holiday contentPractical tips for retailers starting their AI journeyAccess Meta's Holiday Insights report here.
INDUSTRY REPORTS MENTIONED
McKinsey Zero Customer Report
https://www.mckinsey.com/featured-insights/future-of-asia/videos/the-emergence-of-the-zero-consumer
Bain Technology Report 2024
https://www.bain.com/insights/topics/technology-report/
LINKS FOR PRACTICAL GUIDANCE MENTIONED
Advantage Suite – AI driven Advertising
https://www.facebook.com/business/ads/meta-advantage
Creative Best Practice
https://www.facebook.com/business/news/insights/how-ai-will-elevate-the-future-of-creativity
CASE STUDIES REFERENCED
https://www.facebook.com/business/success/the-coca-cola-company-middle-east
Coke - 6 point recall - 19 point recall with Gen Z
https://www.facebook.com/business/success/2-asics
Asics - 5-8 point lift in awareness / brand with partnership ads
https://www.facebook.com/business/success/fendi-middle-east
Fendi & Loro Piana - 65% lower cost per purchase using Advantage Plus Shopping
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In this episode of Retail Therapy, ARA CEO Paul Zahra sits down with Gary Starr, Executive General Manager, Parcel, Post & eCommerce Services at Australia Post, to explore how the iconic postal service is preparing for the busiest time of the year - peak season! From delivering gifts across the globe to ensuring smooth customer experiences, Gary shares exclusive insights on Australia Post’s operations, including how they manage increased parcel volumes, hire additional staff and stay innovative with new shipping solutions.
Tune in to hear about:
How Australia Post delivers millions of parcels during peak seasonThe role of seasonal workers and how they support the holiday rushInnovations and strategies to streamline the shipping processTips for retailers to ensure a top-notch delivery experience for their customersThe impact of cost-of-living pressures on holiday shippingCustomer trends and predictions for online shopping this yearAccess Australia Post's Peak Playbook here: https://auspost.com.au/business/ecommerce/peak-preparation
To learn more about what we do at the ARA, head to retail.org.au.
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
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In this special peak season episode of Retail Therapy, Paul Zahra is joined by Craig Woolford, Senior Retail Analyst in the Consumer Sector at MST Marquee. Together, they explore what’s in store for retailers and consumers during the busiest time of the year—Black Friday, Cyber Monday and Christmas shopping.
The conversation covers the challenges retailers face with rising costs and supply chain pressures, as well as consumer behaviour shifts amid the ongoing cost-of-living crunch. Craig shares valuable insights on category performance, peak season trends and what retailers can expect for Boxing Day sales.
Key topics discussed:
A recap of the retail industry's performance in 2024Key trends and challenges leading into Christmas tradingInsights into changing shopper behaviour and category performancePredictions for Black Friday and Cyber Monday salesThe impact of supply chain issues on retailers this holiday seasonStrategies retailers can use to manage costs and team hiring ahead of the Christmas rushTo learn more about what we do at the ARA, head to retail.org.au.
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
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In this special Peak Season episode of Retail Therapy, we are joined by Laura Demasi, Head of Retail Research and Social and Consumer Trends at Roy Morgan. With over 15 years of experience in senior leadership roles at top social and consumer research firms, Laura is a data-driven storyteller and trend tracker. She works closely with the ARA to provide retailers with essential insights into market trends and shifting consumer behaviours.
In this episode, Laura shares key findings from Roy Morgan's research on what retailers can expect during this year's peak season. From Black Friday to Christmas, Laura explains how shoppers are adapting their habits amidst the cost-of-living crisis and how retailers can leverage these insights to stay ahead. Tune in to hear a deep dive into the numbers, trends, and strategies for capitalising on this critical period in retail.
Episode highlights:
What to expect from the 2024 peak season in terms of consumer spendingThe impact of the cost-of-living crisis on holiday shoppingTrends around Black Friday/Cyber Monday salesThe rise of experiential gifts over household goodsHow retailers can make the most of these insights to drive success during peak seasonTune in for more: Catch Laura Demasi live at the ARA’s Peak Season Insights Breakfast in October, where she will be diving deeper into market trends for the upcoming holiday season. Grab a ticket here.
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Joining us on Retail Therapy is Sean McDonell, Director of Customers and Government for Google Melbourne. Sean has been with Google for over eleven years, holding various positions across the business. Most recently, he served as Industry Head, leading Google's Melbourne partnerships across automotive, retail, CPG, and media sectors.
In this episode, Sean shares insights into leadership, business development and the role of technology in the evolving retail landscape.
Discussion topics:
Sean’s career journey and how he transitioned into Google and the technology sectorThe role of mentorship versus self-learning in Sean’s professional developmentKey observations about the Australian retail landscape based on Sean's experience at GoogleChallenges that retailers and leaders face in today’s increasingly digital environmentThe future role of technology in retail and the essential skills for retail leaders in the digital ageAdvice for aspiring retail leaders navigating the digital transformationSean McDonell provides a comprehensive view of Google’s role in retail and the technological shifts shaping the future of the industry. His experience offers valuable insights for retailers and leaders looking to thrive in an evolving digital world.
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Join us for an insightful conversation with Matt Davis, CEO of Salvos Stores, as he shares his journey of leading one of the world’s most impactful charitable organisations.
In this episode, Matt sits down with Paul Zahra to discuss leadership in the nonprofit sector, how to navigate crises and the future of humanitarian retail.
💡 What you'll learn:
Matt’s personal leadership journey and pivotal career momentsHow Salvos Stores responds to crises like the cost-of-living emergencyInsights on prioritising objectives and setting a vision in a mission-driven organisationThe importance of the new clothing stewardship scheme, 'Seamless'Building leadership talent within a nonprofit and fostering partnerships that drive impactWhether you’re in retail, the nonprofit world, or just passionate about leadership, this episode is packed with valuable takeaways!
To learn more about what we do at the ARA, head to retail.org.au.
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
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In this episode of Retail Therapy, we're joined by Joanne Mercer, a distinguished entrepreneur and the current Managing Director of Matilda Life. With an impressive career that includes senior roles at Myer and founding the premium footwear brand Jo Mercer as well as the lifestyle retailer Matilda Life, Joanne has consistently demonstrated her expertise in building successful businesses from the ground up. Tune in as Joanne shares her invaluable insights on the challenges and triumphs of entrepreneurship, offering listeners a unique perspective on what it takes to lead and grow a brand in today's competitive market. Whether you're an aspiring entrepreneur, a seasoned business leader, or simply passionate about retail, this episode is packed with wisdom and inspiration you won't want to miss. This episode explores:Jo's inspiring retail journey, including influential roles at MyerFounding Jo Mercer and overcoming challenges in building a brandLeading Matilda Life with a focus on sustainability and ethical practicesMatilda Life's strategies for maintaining a sustainable edgeEmerging retail trends and adapting to stay relevantThe role of customer feedback in shaping retail leadership decisionsJo's future goals for Matilda LifeAdvice for aspiring leaders and entrepreneurs
To learn more about what we do at the ARA, head to retail.org.au.
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
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Joining us on Retail Therapy is Daniel Bracken, CEO at Michael Hill. Daniel has steered Michael Hill through transformative changes with his extensive background in retailing, fashion, and brand development. With over 25 years of experience managing some of the world’s most iconic brands, he has brought a fresh perspective to one of the most esteemed names in the jewellery retail sector.
This episode explores:
Daniel’s career journey and motivation to join the jewellery sectorStrategies for operating in different international marketsInnovations introduced to enhance customer experience online and in-storeBalancing innovation with maintaining Michael Hill's brand heritageDaniel's vision for Michael Hill's growth over the next five yearsTo learn more about what we do at the ARA, head to retail.org.au.
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
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Our next Retail Therapy guest is Kieron Ritchard, CEO and Managing Director at Fantastic Furniture.
Kieron leads one of Australia's most iconic furniture retail brands, known for offering stylish and affordable furniture solutions. Under his leadership, Fantastic Furniture has continued to expand its market presence and innovate in customer experience and product offerings.
Kieron has a wealth of experience as a leader and we’re thrilled to have him on the Retail Therapy podcast to hear about his journey and insights.
This episode explores:
Kieron's transitioned from hotel industry advisory to leading Fantastic FurnitureHow his leadership style has been shaped by past experiencesThe role of international experience to shape business development and strategyBalancing online and physical store sales for omni-channel growthThe evolution and optimistic future for brick-and-mortar stores in the furniture industryHow to foster a customer-centric culture that ensures satisfactionFantastic Furniture's long-term goals to adapt to the changing retail landscape and achieving growthTo learn more about what we do at the ARA, head to retail.org.au.
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
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Join us as we dive into the world of retail leadership with Angus McDonald, the CEO of Barbeques Galore. With over 25 years of retail experience, Angus has a wealth of knowledge and insights to share. In this special episode, we’ll explore his remarkable career journey, from his humble beginnings as a schoolboy working casual shifts at supermarkets to leading one of Australia’s most iconic brands.
Highlights of the episode:
Discover how Angus's early retail experiences have shaped his leadership style and approach at Barbeques GaloreThe core principles guiding his strategic decisions and the transformative changes under his leadershipAngus's leadership philosophy and how he motivates his team to achieve excellenceGain insights into the innovations and trends that will shape the future of the retail sector, especially in outdoor living and entertainmentUnderstand the core beliefs and philosophies that influence Angus's management styleAngus shares his vision and aspirations for the future of Barbeques GaloreDon’t miss this opportunity to hear from one of Australia’s most respected business leaders. Whether you're an aspiring leader, a seasoned professional, or simply interested in the retail industry, this episode is packed with valuable insights and advice.
To learn more about what we do at the ARA, head to retail.org.au.
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
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Our next guest on Retail Therapy, focusing on leadership is Natalie Davis, Managing Director at Woolworths Supermarkets.
Natalie Davis brings a wealth of experience to her role as Managing Director of Woolworths Supermarkets, a position she has held since October 2020. Her impressive career includes various senior positions within Woolworths, and a notable tenure as a Partner at McKinsey, where she spent 15 years advising on strategy and commercial transformation in the UK and Australia.
This episode explores:
Insight into Natalie’s career trajectory and rise to the Managing Director role at Woolworths SupermarketsHow Natalie navigates Woolworths Supermarkets through periods of significant change and uncertainty in the fast-paced retail sectorMethods for staying responsive to customer needs and maintaining a customer-centric focusImportance of diversity in leadership and the integration of inclusion in leadership strategyStrategies for keeping Woolworths competitive in a rapidly changing and highly competitive marketWords of wisdom for future leaders and key takeaways for leadership successJoin us for an enlightening conversation with Natalie Davis as we explore her remarkable journey and gain valuable insights into the world of retail leadership. Whether you’re an aspiring leader, a retail professional, or simply interested in the dynamics of leading a major corporation, this episode is packed with wisdom and practical advice.
To learn more about what we do at the ARA, head to retail.org.au.
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
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Joining us today on Retail Therapy to kick off Season 7 is John King, the outgoing CEO of Myer.
John has been instrumental in revitalising Myer, steering the company through strategic transformations with his extensive background in retail management.
With over 30 years of experience in the retail industry, John has brought a wealth of knowledge and a renewed focus on customer service and digital integration to one of Australia's most iconic department stores.
In this episode, ARA CEO Paul Zahra and John discuss:
John's global career journey Driving change at MyerThe importance of team diversityMaintaining morale during uncertainty Cultivating work-life balance at the CEO levelThe role of mentorship broadly within the teamJohn's legacy and the best leadership advice he's receivedTo learn more about what we do at the ARA, head to retail.org.au.
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
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Welcome to Season 7 of Retail Therapy.
This season ARA CEO Paul Zahra will be chatting with a fantastic line-up of retail leaders, including the CEOs of some of Australia’s biggest and most recognisable brands.
We’ll be learning about their career journey, what defines their leadership style and what got them, and keeps them, at the top of their game.
You won’t want to miss out on the wisdom, insights and stories that our guests will share. To be the first to know when we’ve released a new episode, make sure you follow us on Spotify, Apple Podcasts or wherever you get your favourite shows.
To learn more about what we do at the ARA, head to retail.org.au.
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
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We're excited to announce that our final guest for Season Six of Retail Therapy is Dr. Ginni Mansberg, the founder of the science-based skincare line Evidence Skincare (ESK) and author of the bestselling book The M Word: How to Thrive in Menopause. Dr. Mansberg is a highly respected GP, TV presenter, podcaster, author, and columnist, specialising in women's health, menopause, and all things skin.
In this episode, ARA CEO Paul Zahra and Dr Manserg discuss:
Ginni's inspiring 30-year career journey as a doctor and her passion for what she does The unique needs of women experiencing menopause and how to effectively address themThe significance of positive representation of aging women in advertising and marketingThe pivotal role of women aged 50+ as key decision-makers in householdsStrategies to support menopausal women in the workforce and help them maintain their careersThe loyalty of women in their 50s and 60s as customers compared to other age groupsTune in for an insightful conversation on empowering women through all stages of life and the importance of recognising their contributions.
Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
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Our next guest on Retail Therapy is Kate Russell (she/her), CEO of Supply Nation, Australia's foremost advocate for supplier diversity. Kate brings a wealth of experience, including roles in the public sector and as a Board Director at the Diversity Council of Australia. As a proud Awabakal woman, she holds a deep commitment to supporting Indigenous businesses and advancing economic empowerment within Indigenous communities. At Supply Nation, Kate has played a pivotal role in fostering the growth of First Nations businesses, contributing to the vibrant Indigenous business community in Australia. This episode with Kate explores:Moving forward after The Voice referendumKate's journey and inspiration to lead Supply NationSuccess stories from Supply Nation connectionsBarriers faced by Indigenous companies and strategies to overcome themHow to create opportunities for Indigenous peoples in public and community sectorsThe evolving landscape of diversity and inclusion in Australian businesses and societyThe role of the Australian retail industry in supporting Indigenous businessesAdvice for meaningful engagement with and support of Indigenous suppliers
Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
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Our next guest on Retail Therapy is Angel Dixon OAM, a passionate activist for disability inclusion and human rights.
Angel is a two-time international Mercedes Benz Fashion Week model. In 2017 Angel became the first agency-signed model with a physical impairment to feature in a national television campaign.
Since then, she has used her profile to create positive changes towards community attitude, serving as CEO and Board Member at the Attitude Foundation. She was named 2019 Queensland Young Australian of the Year and has received a Medal of the Order of Australia (OAM) for her work.
This episode explores:
Angel's journey as a person with a physical impairmentBreaking barriers in the modelling industry Advocacy for body positivity and inclusivityInsights for individuals encountering obstacles in their careers or daily lives due to disabilitiesAreas where society still lacks inclusivity and what can be done to address themInclusivity in retail and the common challenges in making retail spaces more inclusiveCommon misconceptions about disability and strategies for combating themThank you to our Principal Partner American Express for supporting this season of Retail Therapy.
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
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In this episode of Retail Therapy, we hear from Manisha Amin (she/her), CEO of the Centre for Inclusive Design. Manisha's dedication to innovation and social change has made her a pivotal figure in the realm of inclusivity. With expertise in strategic marketing, communication, and cultural transformation, Manisha illuminates the path toward creating products, services, and policies that truly embrace inclusivity. A thought leader renowned for her ability to think from the edge, Manisha brings a wealth of insights to this episode.
Throughout this episode, we delve into:
Definition and context of inclusive designManisha's journey to championing inclusive designExamples where retail excels, and the areas that need improvementRetail initiatives for neurodivergent customersAdvice for retail leaders on DE&IStrategies for small businesses on inclusivityThank you to our Principal Partner American Express for supporting this season of Retail Therapy.
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
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In this episode of Retail Therapy, we are honoured to welcome Mariam Veiszadeh, CEO of Media Diversity Australia. A trailblazing figure in human rights advocacy, law, authorship, and media commentary, Mariam has left an indelible mark in the fight against racism and xenophobia. Renowned for founding the Islamophobia Register Australia, Mariam's endeavours have earned her recognition, including the esteemed Fairfax Daily Life 2016 Woman of the Year accolade, for her profound impact on fostering positive change in workplaces and society.
In this episode, we cover:
Mariam's journey from law to becoming a leading anti-racism campaignerPersonal experiences with racism and Islamophobia as catalysts for advocacyFounding the Islamophobia Register Australia and earning accolades for fostering positive changeLeveraging skills and platforms to combat systemic discriminationIntersectionality of identity and its impact on advocacyInspiring listeners to confront injustice and drive positive changeThank you to our Principal Partner American Express for supporting this season of Retail Therapy.
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
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Our next guest, Anyier Yuol, is not only an entrepreneur but also a catalyst for social change. With a strong commitment to making a difference, Anyier is the visionary behind Miss Sahara, an initiative for Lead Beyond Education (LBE) charity, as well as the founder and CEO of Anyier Model Management. Her advocacy spans a multitude of causes, including women's and girls' rights, refugee and gender equality, sport for development, and amplifying the representation of minority groups within Australia's sports, beauty, and fashion sectors.
Through her unwavering dedication, Anyier has carved out a platform where young voices can resonate for impactful change. Notably, her remarkable efforts garnered recognition, culminating in the prestigious 2023 Australia for UNHCR – SBS Les Murray Award for Refugee Recognition, celebrating her diverse achievements across sports, women's empowerment, and refugee advocacy.
In this episode, we delve into:
Anyier's journey as a South Sudanese refugeeInsightful perspectives on diversity and inclusion stemming from her refugee experienceIdentifying critical needs for refugees in their new homelandAdvocacy initiatives focusing on diversity and refugee rightsUnpacking the pivotal role of the retail sector in fostering inclusivity as the largest private employerNavigating genuine communication of diversity commitmentsAddressing diversity barriers within the fashion industry and strategies for fostering inclusivityThank you to our Principal Partner American Express for supporting this season of Retail Therapy.
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
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