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Less Annoying CRM is working on some big features, and in this episode, we discuss what we’re learning as a result.
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We’re both in marketing mode right now. In this episode, we dive into the specifics of what we’re trying.
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In this episode, we review our yearly goals, talk about some new AI tools we’re trying out, and more.
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In this episode, we talk about how we’re thinking about customer service in a world of AI*, and we do a deep dive into a customer interview Rick did recently.
*Clickbait warning: We don't actually spend much time on this topic, I just wanted a catchy title for the episode. Did it work? Did you listen because of my misleading title? Let me know in the comments**
**There are no comments. This is a podcast.
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In this episode, we talk about the value of a podcast community, and generally how we’re trying to protect ourselves from the internet.
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In this episode, we talk about about the impact a recent price change is having on Less Annoying CRM’s finances.
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The internet loves to talk about whether to focus on a single business or build a portfolio of small bets. I’m sure you’re sick of hearing about it. But in this episode, we have a twist on that topic. For an established business thinking about launching complimentary products, is it better to build one great one, or a series of only ok ones.
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In this episode, we talk about how the job of an entrepreneur isn’t to decide which ideas are good and which are bad. It’s to pick the single best idea out of a sea of good ideas.
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In this episode, we talk about a decision Rick needs to make with LegUp Health. Should he treat it like a high-growth startup, or a lifestyle business?
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In this episode, we talk about how a lot of startup advice is focused on businesses going from zero to one, and how we have to be careful not to assume that all applies to us.
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In this episode, we talk about Less Annoying CRM’s new form builder, and what it means for the business
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In this episode, we discuss using consultants to level up your team.
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In this episode, Rick explains how he’s getting more hands on with marketing.
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In this episode, we discuss how some lessons can't be taught, they have to be learned through experience. What does that mean for mentoring less experienced employees?
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In this episode, we talk about when it makes sense to outsource work to contractors and agencies, vs when it makes sense to do something in-house.
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In this episode, we talk about Less Annoying CRM’s latest sales experiment.
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In this episode, we talk about takeaways from big snow tiny conf, and more.
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In this episode, we discuss how Rick is using the “profit first” mindset to manage company finances.
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This is our yearly recap episode!
Personal updates from 2023
TylerGoals from last year🆗 Take more vacation and make up with with extra work off-hours work🆗 Renovate the houseOther updatesFound a band I like: Caligula's HorseFirst time as an adult I feel good about my exercise routineRickGoals from last year❌ Get weight below 200lbs❌ Write a newsletter most Sundays (27 total)Other updatesBuilt a new house and moved inHad another baby (daughter)Personal goals for 2024
TylerMaintain exercise routine: 9k steps/day + 2 rucks/week + 200 pushups/weekFinish house remodelRickRebuild daily exercise and writing habitBe more present with family when I’m with themRegular dates with Sable (2 per month minimum)4 vacations, with at least the next one scheduled at all times to look forward toProfessional updates from 2023
Themes of the podcastYou can't optimize nothing (mostly applies to Rick)Back to the basics (mostly applies to Tyler)TylerGoals from last year❌ Get back to decent growth: $36k ARR/ $3k MRR per month✅ Sense of urgency on the dev team. No more 2-week projects that end up taking six months.🆗 End the year with three major product winsOther updates Announced the price increase for legacy customers ~3 new devs sort of. Dev team is feeling way better than ever before. Improved money management Coded a lotJoined LegUp Health as a side projectRickGoals from last year✅ Retain JD full-time for another year🆗 Double the client base again (~200 clients) - 160 clients❌ Build V1 of LegUp Benefits and generate $1K per month in MRR from it (3-4 customers)Other updatesTyler joined LegUp Health as a partner Expanded services to group health insurance, and started figuring that out Made it to $100K annual revenue run rate + profitability in DecemberProfessional goals for 2024
TylerDon't worry about growth unless something unexpected happensFocus on customer delight: If you ask a typical customer whether LACRM improved in 2024, their answer should be "hell yeah"Maintain stability related to the team, culture, etc.Protect coding time. Should be averaging >1 full day of coding per weekRickGet LegUp Health to $200K ARRApply Profit First Framework / Pay partner distributions, even if smallGet JD to his target compensationPrioritize better at Windfall / leverage over optimizationBiggest worry
Tyler: Our execution on the product side won't be enough to close the gap with competitorsRick: I won’t figure out how to prioritize and manage my personal health as I build a familyWhat we want to learn
Tyler: How to code like it's 2024. Should be able to do everything the other LACRM devs can do with no blind spotsRick: Nothing specific. 2024 is about execution -
In this episode, we talk about Rick's open enrollment experience, and what LACRM is doing related to DEI (diversity, equity, and inclusion)
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