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Kailin Noivo’s guest this time on Ecommerce Toolbox: Expert Perspectives is Meenakshi Lala, CEO of UrbanStems. Drawing on her two decades in fashion retail, Meenakshi explores her pivot to the floral industry, explaining how her experience helped her drive the customer-focused ecommerce process that UrbanStems wanted to employ. The pair delve into all the challenges that come with stocking and delivering a perishable product sourced from 11 countries across 48 U.S. states. Innovation and AI is relevant to all industries, and for Meenakshi, it has been a gamechanger in how they deal with customers and maintain dynamic stock levels. This is the company’s key instrument in avoiding wastage and keeping profit margins high. Join the conversation now to learn more.
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In this episode of the Ecommerce Toolbox: Expert Perspectives podcast, host Kailin Noivo interviews Chris Meystrik, CTO of Jewelry Television (JTV). Chris draws insights from his extensive career, from early work at WebMD and Oracle to leading JTV's tech-driven ecommerce strategy. He discusses the challenges of integrating live TV broadcasts with ecommerce, emphasizing real-time data flows that support a unique customer experience. Chris also delves into JTV's recent re-platforming efforts and the decision-making process behind taking that step. How do we decide as technology experts when is the right time to re-platform? Tune in to find out the answer to this question and more, as Chris and Kailin investigate the intersection of technology, live TV, and ecommerce, and how JTV leverages these to drive innovation.
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In this episode of the E-commerce Toolbox: Expert Perspectives podcast, host Kailin Noivo interviews Dileep Marway, VP of Engineering and Technology at AND Digital. Dileep shares insights from his diverse career journey, beginning with a degree in pharmacy and transitioning to computer science, where he discovered his passion for aligning technology with people. He discusses his experiences at organizations like The Economist and SHL, emphasizing the importance of cultural transformation in tech-driven environments. Dileep also explains how a people-centric approach enhances digital transformation, improves team dynamics, and ultimately drives business success. Tune in as he explores the critical balance between cultural and digital transformation, the role of leadership in fostering innovation, and the challenges businesses face in today’s rapidly evolving landscape.
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In this episode of the E-commerce Toolbox: Expert Perspectives podcast, host Kailin Noivo interviews Jeff Hanson, Senior Vice President of E-commerce at Floor and Decor, a prominent Omni Channel retailer. Jeff, who has an extensive background in retail and digital strategy, shares insights from his 11 years at Floor and Decor, discussing his journey from graphic design to leading e-commerce initiatives. He elaborates on the multifaceted responsibilities of his role, emphasizing the importance of cross-departmental collaboration to ensure a unified customer experience across channels. Tune in to explore how Floor and Decor is addressing the challenges of modern retail and striving for seamless integration between online and in-store interactions.
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In this episode of the E-commerce Toolbox: Expert Perspectives podcast, Kailin Noivo is joined by Kelly Goetsch, Chief Strategy Officer at Commercetools and an influential voice in headless commerce. Kelly, a seasoned expert in e-commerce architecture, shares his experiences and insights on the evolution of digital commerce platforms, drawing from his extensive background in technology leadership at Oracle and ATG. He delves into the benefits of a headless approach to commerce, emphasizing the flexibility and scalability it offers to modern retailers. Tune in to discover how brands can future-proof their digital commerce strategies through innovation and technology leadership.
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Welcome to the 52nd episode of Ecommerce Toolbox: Expert Perspectives – this time, host Kailin Noivo sits down with Sophie Wawro, Global President at Shoptalk, for an in-depth look at how Shoptalk has redefined retail industry conferences. Sophie shares insights into the event’s rapid growth since its 2016 launch, highlighting its unique focus on delivering curated, high-impact networking experiences. She also delves into the innovative double opt-in matchmaking program, which has become a game-changer for B2B networking, fostering tens of thousands of meetings each year. Join us to discover how Shoptalk's commitment to experiential content and tailored networking has turned it into a must-attend event for retail professionals worldwide.
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In the fiftieth episode of the E-commerce Toolbox: Expert Perspectives podcast, Kailin Noivo sits down with Brent Bellm, CEO of BigCommerce, to discuss the evolution and future of one of the top e-commerce platforms. Brent, who has led BigCommerce through significant growth and transformation over the past decade, shares his journey from management consulting to becoming a key player in the e-commerce space. He explains how BigCommerce has shifted focus from SMBs to mid-market and enterprise clients, adapting its platform to meet the complex needs of larger businesses. Tune in to gain insights into how BigCommerce is positioning itself for future success in a competitive e-commerce landscape.
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In this episode of the E-commerce Toolbox: Expert Perspectives podcast, Kailin Noivo welcomes Robin Helfer, an accomplished CFO and COO with a diverse background in retail. Robin, who has previously worked with brands such as Ashley Stewart, Casper, and Swell, shares her journey from public accounting to executive roles in consumer products. She discusses the intersection of finance and operations, highlighting how a strong financial foundation can enhance operational effectiveness. Robin also explores the evolving landscape of e-commerce, the growing importance of direct-to-consumer relationships, and the critical role of technology and strategy in optimizing retail performance. Tune in to gain insights into balancing financial prudence with innovative operational strategies in today's competitive market.
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In this episode of the E-commerce Toolbox: Expert Perspectives podcast, Kailin Noivo is joined by Lorenzo Riberto, Senior Omnichannel Program Manager at Rossignol. Lorenzo takes us on a journey through the evolution of omnichannel strategies, from basic implementations to advanced integrations. He shares his unique insights on creating a seamless customer experience across all touchpoints, the impact of digital transformation on brand success, and the challenges of balancing direct-to-consumer and wholesale channels. Tune in to discover how Rossignol is mastering omnichannel excellence and driving customer satisfaction in a competitive digital world.
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In this episode of the E-commerce Toolbox: Expert Perspectives podcast, Kailin Noivo sits down with Manish Hirapara, CEO of Peak Activity, a leader in digital acceleration and e-commerce innovation. Manish shares his journey from software engineer to CEO and dives deep into the complexities of scaling customized e-commerce solutions for large retailers. They discuss the crucial role of customer experience in driving growth, the challenges of managing technology as businesses expand, and the importance of leveraging data and AI for conversion optimization. Listen to learn how Peak Activity is co-innovating with partners to push the boundaries of e-commerce and stay ahead in the rapidly evolving digital landscape.
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Join Kailin Noivo as he chats with Jesse Hanse, the Head of E-commerce at Paula's Choice, in this episode of the E-commerce Toolbox podcast. Alongside insights on adopting a composability strategy and the future initiatives at Paula's Choice, Jesse explains the importance of content and education in their D2C skincare brand and how they are re-architecting their website to enhance the customer experience.
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Join Kailin Noivo as he sits down with Nicholas Greatrex, Chief Marketing Officer at TFG Brands London. Together, they explore how to monitor conversion across multiple brand and geographic channels, the happy medium of personalized experiences, and whether loyalty programs are worthwhile.
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Join Kailin Noivo as he sits down with Ash Pallett, Senior Digital and E-commerce Manager at Sarah Raven. Together, they explore the brand’s recent replatforming, discussing the four key phases and how they remained stabilized, as well as the potential of personalization efforts in driving conversion.
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Join Kailin Noivo as he sits down with Michael Affronti, SVP and General Manager of Commerce Cloud at Salesforce. Together, they explore the strategic vision and offerings of Salesforce Commerce Cloud, highlighting the platform’s evolution through COVID-19 and the influx of AI as well as its flexibility to meet changing consumer demands.
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Join Kailin Noivo as he sits down with Anton Grebener, Head of Revenue at Astound Digital, and Stanislav Publika, Senior Technical Director of Composable Commerce at Astound Digital. Together, they explore headless and composable commerce, including what makes them different, how they can benefit businesses, and how to mitigate the risks associated with them.
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Join Kailin Noivo as he sits down with Ghiwa Salhani, E-commerce Supervisor at Fendi. Together, they explore the global luxury fashion brand’s approach to e-commerce, specifically focusing on their Gen Z and Middle Eastern markets. Discover how to trend on TikTok and entice the younger generation while using added incentives and in-store experiences to move the older generations online.
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