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Keith Shah PhD, MBA, FACHE is a seasoned senior leader with over two decades of experience in healthcare across for-profit and non-profit sectors. As the current COO of Caremark Health Plans at CVS, Keith specializes in large-scale transformation and growth. He is lauded for his ability to optimize operating platforms and drive multi-million-dollar productivity gains. In previous roles at Optum, and Blue Cross and Blue Shield, Keith created high-performing teams that achieved competitive differentiation and delivered quantifiable business change and growth.
His expertise spans P&L growth, operations, and technology, with a passion for leveraging data-driven strategies to enhance healthcare transparency and operational efficiency. Simply put, Keith is a master of process. We discuss his approach to team leadership, and the ways in which tech, policy, and the modern healthcare system intersect. His insights are as compelling and fascinating as his story.
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Hello Connectors!
In today's episode I have the pleasure of speaking with Dr. Robert Pearl about generative AI, healthcare leadership, and the huge tech revolution that's already upending the way we understand healthcare. Today's topics include generative AI, the history of healthcare technology, and the essential leadership our healthcare system needs at this pivotal moment in history. It was truly inspiring to have a conversation with somebody both so informed and so optimistic about the future of generative AI in medicine.
'ChatGPT, MD: How AI-Empowered Patients & Doctors Can Take Back Control of American Medicine' is a seminal book co-authored by Dr. Robert Pearl and the advanced AI system, ChatGPT. This collaboration offers a unique perspective on the future of healthcare, highlighting the transformative potential of generative AI. Dr. Pearl, a seasoned healthcare leader and author of Mistreated (a Washington Post bestseller) and Uncaring (a Kirkus star recipient), brings his extensive expertise to bear, advocating for a future where AI and human collaboration redefine patient care and medical practice.
Blending Dr. Pearl’s insights with ChatGPT’s capabilities, this book is a surprising collaboration, a visionary outlook, and a practical guide, offering actionable solutions for healthcare. It provides hope and a pathway for doctors and patients to take back control of medical practice from corporate entities. In ChatGPT, MD, Dr. Pearl and ChatGPT present a compelling case for a future where technology and humanity converge to create a more efficient, personalized, and accessible healthcare system.
Learn more about 'ChatGPT, MD' here: https://robertpearlmd.com/chatgptmd/
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Hello connectors, Alden here! Today we have a very special episode, because I’ll be interviewing somebody very important to the show: Dr.Robert Groves.
Dr. Groves is a health care veteran with 40 years of experience spanning various sectors, including private practice, start-ups, delivery systems, and insurance. As the Executive Vice President and CMO of Banner|Aetna, he's known for advancing health technology and programs that enhance access, lower costs, and streamline care. Notably, he led the formation and success of one of the first and most effective Accountable Care Organizations (ACOs) at Banner Health. He is recognized for pioneering innovative health solutions such as text-based care, virtual reality for caregivers, and AI for prior authorizations, contributing to significant patient outcomes and cost savings.
His expertise makes him a respected speaker and advisor, sharing insights with major healthcare entities and hosting influential guests to this podcast to discuss all the problems and nuances of the healthcare system. He also happens to be my father.
Our conversation today covers everything from clinical decision support to the role of AI in modern healthcare, and we discuss how we might finally get rid of Prior Authorization once and for all. I hope you’ll enjoy this conversation as much as I did, but that seems unlikely because—again—he’s my dad.
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Hello Connectors,
Today’s guest, Dr. Rishi Sikka, is a seasoned physician executive with a proven track record of transforming underperforming clinical and non-clinical healthcare entities. His extensive experience focuses on enhancing both quality and service, making him a true leader in the field. He’s also an incredibly effective communicator with some unique insights I haven’t heard anywhere else.
Dr. Sikka earned his bachelor's degree in economics from the prestigious Wharton School at the University of Pennsylvania and his medical degree from the Mayo Clinic Medical School. He has held faculty positions at renowned institutions such as the University of Illinois Chicago School of Medicine and Boston University School of Medicine. Alongside his impressive academic background, Dr. Sikka is also a co-author of the book "Leading Healthcare Transformation: A Primer for Clinical Leaders." His thought leadership extends to major publications like the Wall Street Journal and Harvard Business Review.
Join us as we explore a wide range of topics in this conversation, including the healthcare industry's challenges, the importance of persistence, effective leadership strategies, adaptability in the ever-evolving healthcare landscape, the value of mentorship, and the significance of ethics and values in healthcare.
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Hello Connectors,
Today’s guest is a true Connector, confidently bridging the gap between the tech industry and modern healthcare: Sherri Douville. Sherri is the CEO of Medigram, the Mobile Medicine company, and is listed as one of the highest ranking tech executives in eight areas of technology and healthcare by Boardroom Media. She is also a best-selling author, and is soon to release her third book, defining advanced technology for medicine (Taylor & Francis 2022). Prior to her current work in the mobile medicine, privacy, security, health IT, and artificial intelligence industries, Sherri worked in the medical device field, consulting on physician acceptance and economic feasibility for medical devices. Given the concerning cybersecurity threats plaguing our healthcare systems, and the lack of communication between software engineers and healthcare providers, Sherri’s role is more crucial than it’s ever been.Sherri’s perspective is unique, and informed by her capacity for self guided learning, and her loving attention to detail. Today’s conversation spans many topics, but focuses primarily on the disconnect between the tech and healthcare industries. Sherri expertly draws parallels between the Oceangate catastrophe and the role of hype in shaping the poorly implemented tech solutions physicians simply don’t want to use. Join us as we explore the depths and challenges of building true systems-based solutions, and the path toward a better, human-centric future for medicine.
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Hello connectors,
Today’s guest is one of the most remarkable and inspirational people I’ve ever had the pleasure of speaking with: Ryan Campbell. At the age of 19, Ryan took flight in a single-engine aircraft and successfully became the youngest person to ever fly solo around the globe. Following a 24,000 nautical mile journey, Ryan's story was chronicled in his book Born to Fly, published a year later. As one of Australia’s top 50 explorers in history, Ryan enjoyed several years of stardom, living out his wildest dreams.
However, everything changed two years after the round-the-world trip, when Ryan suffered severe injuries in a crash involving a vintage aircraft. He spent the following five months in the hospital and 18 months in rehabilitation after being diagnosed as a paraplegic. Today we discuss his hardships, trials, and long journey toward physical and mental well being. He has so much to share about his journey and his recovery, but Ryan's most impactful lesson wasn't acquired during his 20 day solo flight or the accident and recovery, but rather through his "worst financial decision ever," a Pink Cadillac.
Join me in exploring his incredible story.
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Hello Connectors,
Today I had the chance to sit down at AJMC studios in New Jersey for a conversation with Paul Battle. Paul has been working as an Executive Director at Lenovo (US) at Lenovo for more than 18 years, overseeing various departments relating to healthcare, business, and the public sector. As a forward thinking sales executive, he brings particular focus and enthusiasm to delivering modern technical solutions to modern issues.Paul’s modern, technical approach to healthcare is exciting and at times surprising. In this episode, we discuss the role that AI might play in shaping the healthcare landscape, the inherent bias of data, and how best to get excellent care to underserved populations, among other things. He’s a fascinating man with a lot of great ideas.
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Hello Connectors,
Today I have the pleasure of sitting down with Carlotta Rinke, MD, MBA, FACP.
Dr. Rinke is an internist and geriatric physician who completed a medical journalism fellowship for the Journal of the American Medical Association (JAMA) following her residency. She worked as a contributing editor at JAMA for six years while also working part-time in emergency departments and as an assistant clinical professor at Loyola University Medical Center in Chicago. She excels at directing multidisciplinary teams of hospital-based surgical and medical professionals to develop clinical pathways and standardize treatment.
She’s deeply passionate about using population health to revolutionize healthcare and offer better, more patient-centered results. Having worked on both the payer and provider side of healthcare at companies like Kentucky One Health, CVS, and Aetna, she excels in creating programs to encourage healthy behaviors, while accounting for the medical risk posed by acute and chronic diseases. In her current role as a clinical consultant and advisor, she empowers innovation and startup tech companies to transform, disrupt, or enhance health care delivery.
Our conversation today draws on her wisdom and experience, offering an informed and balanced perspective on modern healthcare. We discuss her journey through the male-dominated healthcare culture of the 70s and 80s, the effects of unfettered capitalism on physician burnout, and much more. Dr.Rinke is an inspiring and kind leader, and has been that way throughout her entire career. I’m proud to call Carlotta a mentor, and I was delighted to see that she still has so much to teach.
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Hello Connectors,
Today I have the pleasure of sitting down with Scott Becker.
Scott is in a very unique position within the healthcare industry today. At McGuireWoods, Scott Becker is a partner in the healthcare division. Prior to joining the firm's Board of Partners, he chaired the healthcare division for nearly 13 years. Scott also founded Becker's Hospital Review and Becker's Healthcare: editorial and news outlets that empower decision makers within healthcare. He represents healthcare organizations, surgery center chains, sizable practices, several hospitals, health systems, and private equity groups. Suffice it to say that Scott is up-to-speed on the state and trajectory of healthcare today.Today we have the chance to dive into his journey from Skokie, Illinois to Harvard Law School and beyond. Scott’s background and perspective are fascinating, and informed by decades of deep involvement with—and care for—the communities and organizations he’s been a part of. His sometimes controversial takes might surprise and inspire you to get a little more curious about healthcare.
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Hello connectors!
Today I have the pleasure of speaking with Dr.Sunil Budhrani. As an independent consultant working on the front lines of healthcare, Dr. Budhrani brings special focus to the accessibility of high-quality healthcare for companies around the country. He is a Board-Certified Emergency Medicine Physician with the Department of Veteran Affairs in addition to being the CEO of Innovation Health. Additionally, he teaches emergency medicine as a clinical associate professor at George Washington University.Sunil’s story is an inspiring and fascinating one. As the child of an immigrant family, Sunil draws inspiration from his early experiences working in the family jewelry shop. I had a great time learning about his journey, his vision, and the mentors and struggles that shaped him along the way.
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Hello Connectors,
Today’s guest is Corey Feldman, Vice President of Leverage Health. At the age of 22, Corey Feldman moved to Israel and willingly enlisted as a lone soldier in the Israel Defense Forces, leaving behind his comfortable, idyllic life in the United States. His time in the IDF is documented lovingly in his book “A Line in the Sand”. Now, Corey Feldman is a lecturer, author, and educator, who hosts two podcasts: "The Lone Soldier Podcast”, and "Healthcare Reimagined”, produced in collaboration with the Society for Healthcare Innovation, both of which can be heard on both Spotify and Apple Podcasts. He has a Masters in Healthcare Innovation from the University of Pennsylvania, an Executive MBA from the Quantic School of Management and Technology, and is a licensed professional coach via Erickson Coaching International.
Our conversation today delves into Corey’s storied life, and how it has influenced his perspective on modern healthcare issues. He’s a decisive leader in the field of Digital Healthcare and is pioneering Go-to-Market strategies nationwide. His perspective is as invaluable as it is influential.
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Hello connectors,
Today, I’m going to challenge the prevailing view on value-based care. Pay for performance is the industry term for paying out bonuses based on a subset of quality metrics. It makes perfect sense. But is it evidence-based? The answer may surprise you.
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Today I have the pleasure of speaking with Dr. John Mandrola.
Nominally, Dr. Mandrola is a cardiac electrophysiologist, specializing in heart rhythm disorders, but there’s much more to his story. He’s currently the chief cardiology correspondent for Medscape, writes two regular columns, and records a weekly podcast. This guy is everywhere, and for good reason. As a leader in medical thought, his unique take on modern healthcare is perhaps best summed up in his 2019 paper with Dr. Adam Cifu — The Case for Being a Medical Conservative.
“Medical conservatives are not nihilists. We appreciate progress and laud scientific gains that have transformed once-deadly diseases, such as AIDS and many forms of cancer, into manageable chronic conditions. […] The medical conservative, however, recognizes that many developments promoted as medical advances offer, at best, marginal benefits.”
Dr. Mandrola’s perspective is unique, history informed, and as philosophically rigorous as it is compassionate. Per usual, we have a chance to dive into his background, upbringing, and journey to where he is now. It was a fascinating journey that I’m pleased to be able to invite you to listen to.
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Hello connectors!
Today we have a very special episode, because I have the pleasure of interviewing Amy Van Dyken: an American former competitive swimmer, Olympic champion, and former world record holder, who has earned six Olympic gold medals throughout her career. She was named Swimming World's American Swimmer of the Year in 1995 and 1996, and her story is a testament to her grit, compassion, and fighting spirit.On June 6, 2014, Amy was in an ATV accident which severed her spinal cord at the T11 vertebrum. The injury she sustained was millimeters away from her aorta and could easily have ruptured it. Though the accident left her paralyzed from the waist down, and with chronic neurological pain, her story didn’t end there. Amy currently works as a motivational speaker, showing people around the world how to manage pain and trauma in their lives
Today’s episode with Amy was a delight. We discussed her experiences as an asthmatic, her path to becoming an olympic champion, and her experiences—good and bad—in the American healthcare system after her accident. She’s an incredible, tenacious, and giving person with a fascinating life, and I’m honored to be able to share her story with you all.
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Hello Connectors!
On today's Quick Connect, I offer my thoughts on the role that digital health has to play in shaping the future of healthcare systems worldwide, especially as it pertains to health equity. We discuss access for underserved populations, health disparities, and the role that the modern physician plays in care delivery.Are you ready to connect?
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Hello Connectors!
Today I have the distinct pleasure of sitting down with Dr.Scott Shreeve, CEO, director, and co-founder of Crossover Health. With notable customers including Apple, Facebook, Microsoft, Comcast, and Amazon, Crossover Health is a nationally recognized brand, which specializes in the design, development, and distribution of healthcare technologies that improve quality of life and care delivery.Prior to his work with Crossover Health, Dr. Shreeve led the execution of extensive electronic health record implementations at community hospitals, in statewide health systems, and for primary care clinic networks. He is a co-founder of Medsphere Systems Corporation, the first open source electronic health record for the healthcare enterprise. He is also a founding member of the Health 2.0 technology and reform movement, and his well-known Crossover Health blog focuses on enabling technologies that alter how high-performance healthcare systems are delivered, paid for, and improved.
Our conversation today covers Scott’s fascinating history, from growing up in rural California, all the way to his current work at Crossover. Along the way we have the opportunity to learn valuable lessons about mentorship, work ethic, and entrepreneurship. Scott is a fascinating, humble, and easy-going individual, and I’m thrilled to be able to share his story and perspective with you all.
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Today’s guest is Dr. Lisa Strohman, whose story is as fascinating as her career. Dr. Lisa Strohman has gained widespread recognition for her work advocating for and educating people about mental health’s ever changing role in our digital lives. She has worked with thousands of parents, schools, and kids all around the world as a lawyer, clinical psychologist, and author, and founded the Digital Citizen Academy: a nonprofit program offered to schools with an in-home plan that encourages balance and prosocial relationships to technology for students.
Dr. Strohman has over a decade of experience dealing with individual, family, and adolescent clients coping with issues such as depression, anxiety, addiction, and technology usage, and co-founded the Technology Wellness Center with Dr. Melissa Westendorf JD, PhD in 2014. She’s an author of three books about the relationships that young people are developing to technology in the modern world, and is also regularly featured in the media as an authoritative source for concerns concerning technology usage and behavior, including a weekly feature on Dr. Drew's radio show and a role as an expert on Dr. Oz's ShareCare website.
Suffice it to say, Dr.Strohman is an accomplished and impactful figure in modern society, and her experiences in youth reflect a tenacity and resilience that has carried her throughout. Our conversation today covers everything from homelessness to the FBI, and we have a chance to hear about Dr.Strohman’s experience of having an organ-saving radiation therapy initially rejected by her insurance company. She’s an incredible woman with a lot of wisdom to share, and a compassionate perspective on the world, and I’m delighted to be able to share her insights with you.
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In today's episode I have the priviliege of sitting down with Dr. Brad Youngren of 98point6. Dr. Youngren's life is a fascinating journey which takes us from the front lines of war to the front lines of technological innovation, and his knowledge, composure, and expertise reflect that diverse experience.
As a physician with nearly 20 years of experience—most recently as chief medical officer at Cue—Dr. Younggren joined 98point6 in 2017. He had previously held the position of chief medical officer for Mobisante and Shift Labs. Brad is also currently the medical director of emergency preparedness, trauma, and urgent care at EvergreenHealth, where he continues to practice emergency medicine. He previously served in Iraq as a physician with the United States Army and received the Bronze Star and Combat Medic Badge for his efforts. As the Chief Medical Officer & President of Care Innovation at 98point6, he brings his knowledge to bear on the dynamic problems involved in providing 24/7 text-based care to patients and providers around the country.
Today's conversation covers a lot of ground. Dr. Youngren and I had the chance to discuss everything from the military logistics of emergency medicine to the growth of digital healthcare technology. Make sure to stick around to the end, because we really get into the nuts of bolts of when and why digital healthcare is truly, inarguably better. The answers might surprise you.
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Today we welcome Dr. Brent James back to the podcast for a spirited conversation about the values and failings of statistics in healthcare today. Brent James is a regular on the show, and I highly recommend checking out episode 3 and episode 30 to hear our previous conversations about healthcare and risk respectively.
As always, Dr. James brings a very unique and storied pragmatism to the podcast. He has experience designing and implementing metrics that have been shown to actually improve patient outcomes and reduce costs. For those of you familiar with the topic, you’ll know that the vast majority of programs like this are either ineffective or actively counterproductive. Brent breaks these flaws and solutions down for us in an easily digestible and fascinating look into the internal workings of healthcare.
It was a delight to hear his insights into healthcare’s continuing development, and his optimism is a breath of fresh air.
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Today I have the pleasure of sitting down with Philip Randall, the strategic planner for Aetna. Phil works in clinical operations, facilitating community operations and partnerships which improve member health outcomes and lower healthcare expenses. He accomplishes this by creating community-based interventions and initiatives.
Phil and I cover a lot of ground in today’s discussion. I get to learn about his background in TV & film, and hear some harrowing tales of healthcare providers he’s had to save from the brink of disaster. His recent work with the Banner/Aetna Kitchen is an exciting example of how nontraditional community solutions can be more effective than standard medical interventions, and his philosophy on the future of healthcare is fascinating. It was a joy to chat to Phil about the good, bad, and ugly of healthcare.
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