Episoder
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Today's guests are Stefan Goor, Group CIO and JC Durbin, Head of AI Innovation at Ardanis. As a finalist for the Best Application of AI in an SME and Consumer/Customer Service categories at the upcoming 2024 AI Awards, Ardanis offers a compelling narrative of how AI can transform business processes and customer interactions within the call centre industry.Topics include:0:00 How Ardanis are delivering customized, transparent & continuous value solutions
3:27 Their customized approach aligning solutions to each clientâs journey
5:07 How their AI platform Aileen addresses specific client needs
7:45 Improving call center scalability, agent well-being and customer satisfaction
12:39 Applying AI in contact centers delivers 99% accuracy, surpassing agent performance
15:13 The role of AI in reducing human error, improving categorization, training and processes
18:00 How Alien's accuracy, customization, and integration make it ideal for regulated sectors
20:52 Why innovation is problem-driven, focusing on value, not trends
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Today's guest is Emerald de Leeuw, Co-Founder at Women in AI Governance. Emerald is a finalist in the 2024 AI Awards Women in AI Ambassador of the year category for her role in championing diversity and inclusion in AI, as well as her position as a leading expert in AI ethics and governance.
Topics include:
0:00 From entrepreneurial law student to GDPR-focused startup success
6:52 Balancing innovation with ethics for meaningful & responsible tech development
10:46 How a values-driven approach aligns with regulations and ethical principles
12:41 Why organizations must define values and leadership alignment with AI
14:46 How Mentorship, self-awareness and humility are key to leadership success
18:20 How Mentorship often starts organically, with mutual respect and timing
21:18 AI governance and privacy are evolving with legal frameworks
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Today's guest is Fergal O'Connor, CEO/founder and Galvin Venugopal, Head of Engineering at Buymedia. The company have been nominated for the 2024 AI Awards in the Best Application of AI in SME for their AI-powered platform, which is designed to transform how SMEs approach advertising.Topics include:0:00 Building Buymedia's AI platform to solve advertising challenges2:34 Their AI-driven omnichannel advertising optimization platform
6:40 Using data-driven insights remove biases in audience media consumption
8:17 Testing multiple models for accurate media insights and feedback
10:01 How econometrics model optimises marketing campaigns for SMEs using AI
12:43 How Quality data sharing optimizes advertising and boosts client ROI
16:09 How Data integration takes time and why patience is needed for insights
18:10 Applying AI to enhance customer journeys and improve advertising efficiency
21:12 Integrating creative data can enhance campaign effectiveness analysis.
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Today's guest is David Moore, CEO at Viska Systems. who have been selected as a finalists in the Best Application of AI in an SME at the 2024 AI Awards. They have been nominated for their AI-driven vision system, Viskam, which addresses inaccuracies in medical device manufacturing by providing precise counting of microscopic components. Topics include:
0:00 His background and journey to founding Viska Systems
4:27 How Viskam pivoted to a product-based model, enhancing accuracy significantly
8:05 Simplifying model deployment, supporting open and closed-source options
10:11 Edge AI models face memory limitations, while machine vision requires accuracy
11:51 How Viskam reduces waste, designs recyclable products & saves energy
13:26 Focusing on on counting, label detection and video search
15:28 How Customer feedback is crucial for successful product development
16:43 Shifting towards less coding and enhanced scene detection in video.
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Today's guests are Beata Dagiel, Head of International Business Development at Software Interactive & SĆawomir Paszko, CEO at AISP. As cities grow, so does the need for smart, sustainable infrastructure that supports efficient, eco-friendly urban mobility. This is where Software Interactive and their subsidiary AISP step in with their cutting-edge AI Traffic Tracker - a solution shortlisted for this yearâs AI Awards for its innovative approach to sustainability in traffic management.Topics include:0:00 Software Interactive's expertise in AI and bespoke software solutions
4:11 Introducing AI-powered traffic tracking for smart cities with 98% accuracy
8:06 Creating custom traffic measurements for CO2 and congestion analysis
10:56 Improving traffic management and public transport decision-making
12:18 Anonymising traffic measurement information
14:00 Empowering businesses with custom software for sustainable growth
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Today's guest is Cian Hughes, Head of Venture Capital AI EMEA at Oracle. In the episode, Cian provides an in-depth look at his extensive background in technology and venture capital, as well as insights into the exciting developments Oracle is spearheading in the AI space. His journey from startup entrepreneur to venture capitalist to his current role at Oracle showcases his multi-faceted expertise in the world of tech and investment.
Topics include:
0:00 His tech career spanning startups, venture capital and Oracle
6:05 Having a lifelong passion for cutting-edge tech, from PCs to AI
8:56 Providing AI infrastructure and global scaling support at Oracle
11:02 Partnering with NVIDIA to enhance cloud infrastructure scalability
15:32 How AI enhances customer service
18:11 Why investors seek scalable solutions that solve real customer problems
20:18 How the growing reliance on GPU technology fuels AI and robotics
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Today's guest is Shmulik Barel, Vice President of Product Engineering at Workhuman - one of Irelandâs leading tech companies that has made a global impact in both Ireland and the U.S. In this podcast, Shmulik shares fascinating insights on how WorkHuman is leveraging AI and innovative technologies to improve the employee experience, drive company culture and empower leaders and teams.
Topics include
0:00 His career journey from software engineer to VP at WorkHuman
3:03 How WorkHuman's platform drives culture through continuous recognition
4:21 Social recognition to boost morale and allow appreciation
6:33 How Data-driven insights enhance recognition and employee development
9:45 AI insights empower leaders to improve team engagement
11:54 Ensuring data protection and compliance with regulations
13:57 How AI creates opportunities and challenges in hybrid work environments
17:51 How Workhuman is adapting to AI by evolving software engineering roles
20:19 The need to embrace changes in operations from CEOs to employees
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Today's guest is Ger Perdisatt, Chief Executive Officer at Lua Health. As mental health awareness is becoming increasingly important, organizations are seeking innovative solutions to promote workplace wellness. In this episode, Ger joined host Mark Kelly on the podcast to share his insights on the transformative role of AI in early detection and support for mental health issues in corporate environments.Topics include:0:00 Transitioning from Microsoft to Lua Health to pursue new opportunities
2:58 Proactively assessing mental health through corporate chat analysis
8:04 Having clear messaging and secure AI experimentation to build confidence
12:14 Showing tech outputs and ensuring privacy to build trust
17:56 How managers gain continuous insights into employee well-being without surveys
21:51 Why leadership buy-in is crucial for successful employee well-being initiatives
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Today's guest is Stephen Conmy, CEO and Founder at Contenseo. As content creators, publishers and copyright holders face increasing challenges when it comes to licensing their work, Contenseo are a game-changing solution aiming to simplify and streamline the content licensing process. In this podcast, Stephen discusses how this innovative platform is transforming the content licensing industry.Topics include:
0:00 Creating License Finder to simplify the content licensing process
2:30 Building a system to simplify content licensing for publishers
4:08 How their AI-driven system controls content licensing requests efficiently
4:52 Utilizing AI ethics to inform responsible content licensing practices
5:44 Recent trends such as transforming written content into engaging audio formats
7:53 Developing a WordPress plugin to simplify content licensing for publishers
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Today's guest is Dr. John Sheehan, practicing Consultant Clinical Radiologist whose expertise goes beyond medical imaging, delving into the forefront of digital health innovation and transformative healthcare leadership. His clinical skills, honed through fellowships at Northwestern Memorial Hospital in Chicago, are complemented by his strategic roles at Blackrock Health in Dublin, Mobile Medical Diagnostics and xWave Technologies.Topics include:
0:00 His early exposure to medicine, technology and AI integration
4:03 How AI enhances radiology accuracy, personalization and healthcare efficiency
8:34 Improving radiology accuracy, speed and patient outcomes with AI
12:19 How AI simplifies radiology reports to improve patient understanding and decisions
16:07 How AI offers powerful tools, but requires cautious adoption
23:17 The AIMS Summit to connect global clinicians and tech for healthcare innovation
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Today's guest is Ashley Woods, Director of Engineering, Data and AI at Datalex. In the episode, Ashley dives into the transformative role of AI in the travel sector. Datalex is at the forefront of revolutionising eCommerce solutions for airlines and Ashley shares some fascinating insights into how AI is reshaping both customer and employee experiences.
Topics include:
His career journey from IT management to data and AI Improving airline booking with better e-commerce solutions How their APIs integrate with airline systems to enhance booking experiences Their AWS partnership to provide tools for customized, streamlined solutions Using AI to automate mundane tasks to enhance focus on complex work Pricing AI dynamically adjusts airline prices and boosts revenue management How Generative AI aids employee knowledge retrieval Pricing AI will expand with new data sources and services -
Today's guest is Liam Cronin, CEO at RDI Hub. In thisepisode, Mark and Liam discuss the upcoming 5thInternational John McCarthy AI Summer School, with this yearâs theme focusing on AI for Sports. The event will take place this week on September 12th and 13th in Killorglin, County Kerry, and will also be available remotely for attendees.
Topics include:
A history of the AI Summer School focusing on diverseindustry themes This yearâs theme with a focus on AI in sports and spectatorship Highlighting athlete performance, injury prevention and gender differences Day twoâs focus on AI for personalized fan experiences An AI centre of excellence offering training, strategy and support How to attend/register and the sponsors that make it all happen -
Today's guest is Brendan Byrne, Technical Manager | Machine Intelligence at TOMRA Food. In this episode, Brendan will look back on his journey into the world of AI, his current role at Tomra Food and the innovative ways AI is transforming the food industry.
Topics include:
His journey in technology, transitioning from academia to industry How Tomra innovates across industries to reduce global waste How their optical sorters ensure safety, efficiency and sustainability High-speed data processing with precise model tuning challenges Using AI to predict component failures and reduce downtime Exploring generative AI to optimise usability and efficiency -
Today's guest is Martin Garvey, Director of Enterprise Sales at Gong. In the ever-evolving landscape of sales, staying ahead of the curve is essential. In this podcast, Martin delves into the transformative power of artificial Intelligence in sales, highlighting how Gong is at the forefront of this revolution.
Topics include:
His career journey career to a focused SaaS role at Gong How the Gong platform boosts sales with AI and data insights Tracking detailed metrics to replicate top performers' success Driving customer success by improving deal speed and win rates Boosting efficiency by providing insights for effective training How Gong targets buying committees by suggesting key contacts Providing real-time deal insights and risk assessment (demo) How AI improves sales with faster onboarding, personalization and predictions Get in Touch -
Today's guest is Pedro Ecija Serrano, a seasoned expert in Actuarial Science, Data Science and AI Ethics. In the ever-evolving world of data science and AI, the intersection with traditional fields like actuarial science offers fascinating insights. In this episode, Pedro discusses the dynamic relationship between these fields and the innovative ways in how it's shaping the financial services industry.Topics include:
His career journey from statistics to finding his passion as an actuary Why insurance pricing is constrained by regulations and societal fairness How AI is quietly innovating insurance with governance and ethics focus Why Insurance demands cautious AI adoption to safeguard society His focus from modelling, ethical AI and strategy Advice to define strategy, reverse-engineer success and implement targeted AI actions How not all solutions need AI but listening to customers suffices Becoming a judge for the 2024 AI Awards Building trust in actuaries who are passionate about new technologies -
Today's guest is Steve Fleming, Founder and CEO at Voxxify. Over the years, Steve has witnessed firsthand the challenges organisations face in understanding and meeting the needs of their users. In our conversation, Steve shares his journey, the inspiration behind Voxxify and his insights into how AI and data science can transform IT decision-making.
Topics include:
His IT career to date focusing on improving user feedback with AI Advocating for data-driven IT alignment to prevent costly misalignments Developing an AI-driven system to translate data into actionable insights How effective AI use requires clear goals, data structure and techniques How AI models evolved; balancing between open-source and self-hosted solutions Focus on customer needs switching to self-hosted model when needed LLMs highlight AI benefits but choose tools based on needs -
Today's guest is Kate Minogue, Consultant, Business Advisor and Chief Product Officer at Frekkel. A seasoned analytics leader and Data Science/AI expert, Kate is passionate about customer-centric product development and the potential to use advances in data and technology for positive impact.
In her work in Meta, Kate was at the forefront of industry shifts on privacy-first marketing and consumer technology business models. She combines a unique perspective on strategy, data and the importance of people in both to understand industry problems and opportunities and drive meaningful transformation and results.
Topics include:
The need for a goal-focused, foundational approach to avoid misuse of AI How diverse problem-solving in AI centres on customer understanding The need for strategy before AI due to unused data Generative AI will become useful, trustworthy & combat misinformation Leadership must ensure safe, smooth AI adoption processes Why sheâs excited to be a judge for the 2024 AI Awards -
Today's guest is Stephen Redmond, Head of Data Analytics and AI at BearingPoint Ireland. In the episode, Stephen reflects on his extensive career in the field of data and AI, as well as offering valuable insights into the evolution of AI and its applications in business. Topics include:
His career to date from CRM founder to AI & data leader How CRISP-DM emphasises business understanding before data analysis How ChatGPT popularized AI as businesses leverage diverse AI models Businesses adopt AI tools but face training and change challenges AI copilots enhancing data access and reporting efficiency The importance of storytelling with data Successful AI deployment needs change management, training and communication Expecting rapid AI advancements and new multimodal features How ChatGPT's success sparked rapid AI development and accessibility Why he loves being a judge at the AI Awards -
Today's guest is Brian McElligott, Partner and Head of AI at Mason Hayes & Curran LLP. In this discussion, Mark and Brian talk about the EU AI Act and its implications for businesses and the market. Topics include:
How the AI Act prioritizes product safety by categorising risk regulation How regulatory sandboxes offer potential but are resource-intensive Why law requires AI literacy for staff, varying by use case. Imposing obligations on both AI creators and users, especially for high-risk products How AI law is rapidly evolving with shifting regulations Key dates and deadlines for the EU AI Act's regulations How some US clients view EU compliance as a market advantage Change control is key as firms adapt standards for compliance -
Today's guest is â Gabriele Mazziniâ , Team Leader AI Act - Directorate General CNECT at â European Commissionâ , and architect and lead author of the â EU AI Actâ . In this episode, Gabriele delves into the EU AI Act's creation and implications and explores the complexities of crafting this comprehensive legal framework.
Topics include:
His career in gaining diverse experience in technology and AI Building on prior work to conceive and develop AI Act Creating the first comprehensive, cross-sectoral legal framework to ensure trustworthy AI Classifying AI systems into prohibited, high risk and transparency-focused categories Complementing GDPR but focusing on market regulation Why human oversight in AI is crucial Why companies must know their AI systems' classifications and compliance requirements How Regulating AI involves balancing speed with democratic process and flexibility Balancing risk mitigation with fostering a trusted AI market How the AI Act introduces high standards & fosters technical innovation His personal preference for focused governance and clear requirements in AI Act Timelines for implementation of the EU AI Act - Se mer
