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Welcome to an interview with the innovative CEO of Motiv, David G. Ewing where we speak about entrepreneurial resilience and customer experience innovation.
In this episode, David shares his journey from early struggles during the 2000 tech recession to building a successful Oracle partnership that transformed his business. He candidly discusses overcoming self-doubt through meditation and mindfulness, while offering practical insights on testing business concepts and managing multiple ventures. The conversation explores how Motiv creates "moments of wonder" in customer experience, the value of the Entrepreneurs Organization community, and practical strategies for work-life integration.
David G. Ewing has revolutionized the realm of customer experience since 1998. With a keen understanding that altering customer attitudes drives ideal behaviors, David has transformed this insight into substantial revenue growth for over 500 clients. A Harvard cum laude graduate in Engineering, his leadership acumen has not only propelled Motiv to the Inc 5000 list of America's fastest-growing companies but has also generated millions in additional revenue for his clients. Beyond his professional prowess, David's leadership extends to the community as the president of The Entrepreneur's Association, Austin Texas Chapter, where he's committed to unlocking every entrepreneur's potential. Outside the boardroom, David is the proud coach of his son's robotics team and cherishes his 19-year marriage, considering it his crowning achievement.
Learn more about David here: https://www.davidgewing.com/
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Welcome to an interview with an entrepreneur and global thought leader in high-performing teams and Chairman of Ferrazzi Greenlight and its Research Institute, Keith Ferrazzi.
In this episode, Keith takes us through his inspiring journey from a challenging childhood in a poor immigrant family to becoming a global leader in relationship-building and team performance.
Keith introduces us to the concept of teamship, a profound shift from todayâs hierarchical model to sharing the load among a team that elevates one another and the organization to achieve exponential results. He shared the 10 critical shifts to teamship and how to adopt these transformative practices to build high-performing teams.
Keith Ferrazzi, a #1 New York Times Bestselling Author of Never Eat Alone, Leading Without Authority, Competing in the New World of Work, and his newest book, Never Lead Alone: 10 Shifts from Leadership to Teamship. Keith is an acclaimed global executive team coach, who stands at the forefront of transformative leadership having coached the transformation of Fortune 500 corporations, the World Bank, fast growth Unicorns and even governments of entire countries. The founder of Ferrazzi Greenlight, Keith spearheads behavioral shifts in leadership and high impact teams, empowering organizations to thrive in the ever-evolving landscape of business.
Keith's research can be found in prestigious publications including Harvard Business Review, Forbes, The Wall Street Journal, Fortune, Fast Company, and Inc. Magazine, where his columns serve as valuable insights for business leaders.
Get Keithâs new book here: https://shorturl.at/DNHur
Never Lead Alone: 10 Shifts from Leadership to Teamship
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Welcome to an interview with the author of Strategy and Leadership as Service, Sara Daw. Her new book provides businesses with access to the complete range of functional, emotional, and collective intelligence at the C-suite level by moving their positions from the âpay-rollâ to an âaccess-role.â
In this episode, Sara discussed strategies for advancing a career to the C-suite, including joining the right organization with clear career paths and development opportunities, and how to find a mentor and a sponsor within the organization to help open doors and realize career ambitions.
Sarah took us on her journey to becoming a fractional CFO and finding her first few clients, a motivational story of persistence and not giving up. Additionally, Sara shares her advice on marketing strategies, time management, and maintaining a balance between work and personal life.
Sara Daw is an entrepreneur, researcher, writer, speaker and future of work expert. Listed in the 2024 E2E Female 100, Sara is passionate about designing the future of work for C-level talent and organizations. As well as publishing the first research on the Access Economy for C-suite talent in her second book, Strategy and Leadership as Service, she is Co-Founder and Group CEO of The CFO Centre and The Liberti Group, the global number one provider of part-time and fractional C-suite professionals. Sara is a graduate in Chemistry from Oxford University, a Chartered Accountant, holds an MBA from The London Business School, and a MastÚre SpécialiséŸ in Consulting and Coaching for Change, run jointly by Oxford University (Saïd Business School) and HEC Business School in Paris.
Get Strategy and Leadership as Service here: https://shorturl.at/I3TSS
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Welcome to an interview with the coauthor of Triple Fit Strategy: How to Build Lasting Customer Relationships and Boost Growth, Christoph Senn.
In this episode, Christoph introduces us to the concept of the "Triple Fit Strategy," a groundbreaking approach to strategy and sales with the power to transform businesses. It replaces the traditional single product-market fit with a three-fold alignment: planning, execution, and resource fit.
Christoph Senn is an adjunct professor of marketing at INSEAD, one of the world's leading and largest graduate business schools. He is also Codirector of the INSEAD Marketing & Sales Excellence Initiative (MSEI). He frequently works with leading companies, including BASF, Coca-Cola, General Electric, Hoffmann-LaRoche, Konica Minolta, Maersk, Microsoft, Otis, Pfizer, Schindler, Sonos, Vodafone, and many more. He is also Chairman of boutique consultancy AMC and the founder and CEO of Valuecreator, a software startup advancing the practice of value co-creation.
Get Christophâs book here: https://shorturl.at/n70UA
Triple Fit Strategy: How to Build Lasting Customer Relationships and Boost GrowthHere are some free gifts for you:
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Welcome to an interview with the author of 12 Questions for Love: A Guide to Intimate Conversations and Deeper Relationships, Topaz Adizes.
Topaz After a decade of exploring human connections through 1,200+ conversations in his Emmy Award-winning experience design studio, Topaz Adizes founder of The Skin Deep, popular on TikTok (1.2M) and Youtube (905k), is bringing his knowledge of the power of questions to the workplace.In this episode, Topaz shares his filmmaking journey leading to creating "The And," a project focused on deep, human conversations. He emphasizes that in order to have meaningful conversations, we need to consider giving well-constructed questions, avoiding binary ones, and fostering a safe space for dialogue. Topaz also touched on creating impactful conversations by setting intentions, using connective questions, and ensuring participants feel safe and heard. He also highlights the significance of deep listening, which involves engaging the whole body and feeling, and how these types of conversations enhance relationships and personal growth.
Topaz Adizes is an Emmy Award-winning writer, director, and experienced design architect. He is an Edmund Hillary fellow and Sundance/Skoll stories of change fellow. His works have been selected to Cannes, Sundance, IDFA, and SXSW; featured in New Yorker magazine, Vanity Fair, and the New York Times; and have garnered an Emmy for new approaches to documentary and Two World Press photo awards for immersive storytelling and interactive documentary. He is currently the founder and executive director of the experience design studio The Skin Deep. Topaz studied philosophy at UC Berkeley and Oxford University. He speaks four languages and currently lives in Mexico with his wife and two children.
Get Topazâs book here: https://shorturl.at/lj2Ro
12 Questions for Love: A Guide to Intimate Conversations and Deeper Relationships
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Welcome to an interview with healthcare visionary, Eugene Litvak. In this episode, Eugene discussed the challenges in global hospital management, highlighting overcrowded emergency departments, nursing shortages, rising healthcare costs, and mismanaged surgery schedules leading to delays and increased mortality. Eugene discussed ways to improve the current healthcare system to save millions of dollars for each hospital while improving patient satisfaction and outcomes, nurse retention, hospital efficiency, and addressing healthcare disparities and inequities.
Eugene Litvak, PhD is President and CEO of the nonprofit Institute for Healthcare Optimization. He is also an Adjunct Professor in Operations Management in the Department of Health Policy & Management at the Harvard School of Public Health (HSPH). He was a co-founder and director of the Program for the Management of Variability in Health Care Delivery at the Boston University (BU) Health Policy Institute. Since 1995, he has led the development and practical application of innovative approaches for managing patient flow variability, first introduced by him and his fellow co-founder Michael C. Long, MD, for cost reduction and quality improvement in health care delivery systems.
Get Hospital, Heal Thyself here: https://shorturl.at/6kevO
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Welcome to an interview with the author of Mindshift: Transform Leadership, Drive Innovation, and Reshape the Future, Brian Solis. In this episode, Brian discusses the concept of 'Mindshift'âmoving beyond industrial-era, business-as-usual mindsets to become a visionary for a future that has yet to emerge. He also explores the importance of a beginner's mind, emphasizing the need for curiosity and awareness in leadership, which opens the door to new possibilities and fosters innovation.
Brian Solis is a world-renowned futurist, keynote speaker, and author of over 60 industry-leading research publications and 8 best-selling books exploring disruptive trends, corporate innovation, business transformation, and consumer behavior.
Forbes has called him âone of the more creative and brilliant business minds of our timeâ and The Conference Board described Brian as "the futurist we all need now."
Brian serves as the Head of Global Innovation at ServiceNow where he leads vision, strategy, and program innovation for the company's global Innovation Centers. Brian also studies disruptive technologies, emergent trends, and market shifts to advise business executives on innovation and transformation strategies.
Brian continues to publish business and technology thought leadership in industry publications such as CIO, Forbes, and Worth, and has consistently been recognized as one of the world's leading thinkers in innovation, business transformation, and leadership for over two decades.
Get Brianâs book here: https://shorturl.at/KHi7j
Mindshift: Transform Leadership, Drive Innovation, and Reshape the Future
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Welcome to an interview with the coauthor of the book Personalized: Customer Strategy in the Age of AI, Mark Abraham.
In this episode, we explore the rise of personalization through digital tools and AI, and how companies and organizations are leveraging it to build connections and engage with their customers. We discuss companies that excel in this area, such as Starbucks with its personalization engine, and Spotify with its tailored music recommendations. Personalization is not just about data; it's also about responding effectively to customer insights, enhancing customer experiences, and driving growth.
Mark Abraham is a senior partner at BCG and the founder of the firm's Personalization business, which he has built into a global team of more than 1,000 agile marketers, data scientists, engineers, and martech experts. He and his team have accelerated the personalization efforts of more than a hundred iconic brands (including Starbucks, The Home Depot, and Google) and built some of BCG's largest ventures and AI platforms, including Fabriq by BCG for personalization. Currently, Mark leads BCG's North American Marketing, Sales & Pricing practice and is reenergizing the growth and development of talent in what is one of the firmâs largest regional practices.
Get Markâs book here: https://shorturl.at/Qj6Ys
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Welcome to an interview with the co-author of the book Personalized: Customer Strategy in the Age of AI, David C. Edelman. This book is a playbook for delivering true personalization at scale that will help executives learn how to put personalization at the center of their strategy and accelerate growth. BCG's Mark Abraham and HBS's David C. Edelman describe five promises of personalization: Empower Me, Know Me, Reach Me, Show Me, Delight Me.
David C. Edelman is a senior lecturer at Harvard Business School, an executive adviser and board member to brands and technology providers, and an adviser to BCG. Previously, David was chief marketing officer at Aetna and has worked with dozens of companies on personalization, AI, and agile marketing at BCG and Digitas. Forbes has repeatedly named him one of the Top 20 Most Influential Voices in Marketing, and Ad Age has named him a Top 20 Chief Marketing and Technology Officer.
Get Davidâs book here: https://shorturl.at/Qj6Ys
Personalized: Customer Strategy in the Age of AI
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Welcome to an interview with the author Directional Living: A Transformational Guide to Fulfillment in Work and Life, Megan Hellerer.
In this episode, Megan shares her experience as an executive at Google and how she realized the misalignment in her career path, which led to physical and mental health issues. She also discusses how she navigated through it by listening to her inner voice and experimenting with new paths. Additionally, Megan explains how she built her coaching practice, how to find clients that are a good fit for you, the common issues clients face, and how to help them solve those issues.
Megan Hellerer is a career coach and the founder of Coaching for Underfulfilled Overachievers. She has led hundreds of women, including Representative Alexandria Ocasio-Cortez, to transform their lives by transforming their careers. After checking all the traditional boxes of successâgraduating at the top of her class from Stanford University and spending eight years as a Google executiveâand still deeply unhappy, she quit her great-on-paper job with no plan. Now her mission is to provide others with the support and guidance that she needed when she herself was struggling. Megan has been featured in New York, Vogue, The Wall Street Journal, CNBC, and The Times. She lives with her husband and daughter in the Hudson Valley, New York.
Get Meganâs book here: https://shorturl.at/Icv8w
Directional Living: A Transformational Guide to Fulfillment in Work and LifeHere are some free gifts for you:
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Welcome to an interview with the author of Likeable Badass: How Women Get the Success They Deserve, Alison Fragale. In her book, Alison addresses the recurring questions from high powered and early career women alike: How do women thread the needle of kindness and competence in the workplace? How can women earn credit for their accomplishments, negotiate better, and navigate complex office politics without losing the goodwill of their peers?
Alison Fragale is the Mary Farley Ames Lee Distinguished Scholar of Organizational Behavior at the University of North Carolina Chapel Hill Kenan-Flagler Business School. As a research psychologist, award-winning professor, international keynote speaker, and author, she is on a mission to help others â especially women â use behavioral science to work and live better. Her scholarship has been published in the most prestigious academic journals in her field and featured in prominent media outlets such as The Wall Street Journal, The Washington Post, Financial Times, Boston Globe, and Inc. She lives in Chicago with her husband and three children, who are all named after professional athletes. For more information, visit AlisonFragale.com.
Get Alisonâs book here: https://shorturl.at/uPfaJ
Likeable Badass: How Women Get the Success They Deserve
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Welcome to an interview with Mitch Warner, a bestselling author and Arbinger managing partner.
In this episode, we dive deep into the critical topic of self-deception and its profound impact on leadership and personal effectiveness. Mitch shares powerful insights on how self-deception can undermine our relationships and professional success, often without us even realizing it. He explains the concept of self-betrayal and how it leads to a distorted view of ourselves and others, creating unnecessary conflicts and reducing our influence as leaders. Mitch shares a valuable advice on how to rebuild trust in relationships damaged by self-deception and how to not let it happen again.
Mitch is the co-author of Arbingerâs latest bestseller, The Outward Mindset. He writes frequently on the practical effects of mindset at the individual and organizational levels as well as the role of leadership in transforming organizational culture and results. He is an expert on mindset and culture change, leadership, strategy, performance management, organizational turnaround, and conflict resolution.
Mitch is a sought-after speaker to organizations across a range of industries, bringing his practical experience to bear for leaders of corporations, governments, and organizations across the globe. Specific clients include NASA, Citrix, Aflac, the U.S. Army and Air Force, the Treasury Executive Institute, and Intermountain Healthcare. Mitch carries his first-hand perspective as a proven leader into his speeches and facilitation, dynamically bringing Arbingerâs concepts and tools to life through his powerful stories and hands-on experience. His audiences leave inspired to improve and equipped with a practical roadmap to effect immediate change.
In his role as managing partner, Mitch directs the development of Arbingerâs intellectual property, training and consulting programs, and highly customized large-scale organizational change initiatives. He has been instrumental in Arbingerâs rapid growth, including its expanding international presence in nearly 30 countries.
Mitch received his B.A. in philosophy and is a licensed nursing administrator. Trained in fine art at the Art Students League and the National Academy, he spends much of his free time painting. His work hangs in organizations nationwide.
Visit Arbinger Institute here: https://arbinger.com/
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Welcome to an interview with a seasoned business strategist and operator respected for his pivotal role in Amazonâs early days, John Rossman. In Johnâs book, Think Like Amazon, he provides 50 Âœ answers drawn from his experience as an Amazon executiveâand shows todayâs business leaders how to think like Amazon, strategize like Bezos, and beat the competition like nobodyâs business.
John Rossman is an author, executive advisor and keynote speaker on digital transformation, leadership, and business reinvention. With a career spanning consulting roles at renowned brands like Novartis, Gates Foundation, Microsoft, Walmart, and T-Mobile, he brings extensive expertise in solving complex business challenges and driving customer-centric solutions. As an early Amazon executive, Rossman played a pivotal role in launching the Amazon Marketplace in 2002, shaping its transformative impact.
Rossman is the author of four influential books on leadership and business innovation, including the bestseller âThe Amazon Wayâ and his recent release âBig Bet Leadership.â He served as senior innovation advisor at T-Mobile and senior technology advisor to the Gates Foundation, where he honed his strategic acumen in driving organizational change and creating enduring enterprise value.
Today, Rossman is a sought-after keynote speaker renowned for his insights into leadership for innovation and transformation. His work emphasizes practical applications of Amazonâs Leadership Principles to foster innovation, drive growth, and navigate digital disruption effectively.
Get Johnâs book, Think Like Amazon: 50 1/2 Ideas to Become a Digital Leader, here: https://shorturl.at/zyUHR
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Welcome to an interview with Richard Ruback and Royce Yudkoff, HBS professors and the hosts of 'Think Big, Buy Small' podcast.
In this episode, we discuss current market trends related to entrepreneurship through acquisition. We also touch on the demographic trend of baby boomers retiring and needing to sell their businesses, and its impact on buying and selling businesses. Most importantly, Richard and Royce share their advice on how to find the right business to buy, the key considerations and how to evaluate businesses, common buyer errors, and the challenges of buying from baby boomers.
Think Big, Buy Small is a new podcast from Harvard Business School that explores this innovative approach to entrepreneurship: acquisition entrepreneurship. The show is an extension of their courses on small firms, including âEntrepreneurship Through Acquisition,â which has been taken by thousands of MBA students, and their highly-regarded book, HBR Guide to Buying a Small Business: Think Big, Buy Small, Own Your Own Company, which has sold more than 65,000 copies.
Richard S. Ruback is a Baker Foundation Professor and the Willard Prescott Smith Professor of Corporate Finance, Emeritus at the Harvard Business School. Over the last 15 years, he and Royce Yudkoff have been developing and teaching a second year course titled âThe Financial Management of Smaller Firmsâ and a field course called âEntrepreneurship Through Acquisitionâ. Ruback and Yudkoffâs book, HBR Guide to Buying a Small Business was published by Harvard Business Review Press in 2017. The book is a practical roadmap through the steps required to find, evaluate, negotiate, and finance the acquisition of a smaller firm.
Ruback earned his Ph.D. in business administration at the University of Rochester in 1980 and taught at MIT's Sloan School before joining the HBS faculty as a visiting professor in 1987. He was appointed associate professor in 1988 and full professor in 1989. Ruback has served as an editor for the Journal of Financial Economics and is the author of numerous articles on corporate finance and valuation.
Royce Yudkoff is the MBA Class of 1975 Professor of Management Practice of Entrepreneurial Management at the Harvard Business School and a General Partner and co-founder of ABRY Partners, LLC in Boston, MA. Alongside Professor Richard Ruback, Royce currently co-teaches a second year case course titled âThe Financial Management of Smaller Firmsâ and a field course called âEntrepreneurship through Acquisitionâ. These courses focus on how to acquire, finance, and operate your own smaller firm.
As was mentioned above, Ruback and Yudkoffâs book, HBR Guide to Buying a Small Business, was published by Harvard Business Review Press in 2017. The book is a practical roadmap through the steps required to find, evaluate, negotiate, and finance the acquisition of a smaller firm.
In 1989, Royce co-founded ABRY Partners, a private equity firm focused on the media, communications and business and information services markets. Since 1989 the firm has completed over $27 billion of leveraged transactions and other private equity investments involving approximately 450 properties. Over this period Royce has also served on numerous private and public corporate boards.
Royce graduated from the Harvard Business School in 1980 as a Baker Scholar and is an honors graduate of Dartmouth College.
Get a copy of HBR Guide to Buying a Small Business: Think Big, Buy Small, Own Your Own Company: https://rb.gy/2omnrh
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Welcome to an interview with the author of Beyond the Hammer: A Fresh Approach to Leadership, Culture, and Building High Performance Teams, Brian Gottlieb. In his book, Brian shares his straightforward business ideology of having a clear strategy, inspiring teams, providing best-in-class training, using metrics for empowerment, and executing with consistency. Beyond the Hammer provides five foundational pillars of leadership and an actionable path to weaving these pillars into any business, giving leaders and managers the power to build teams that perform at a high level, consistently.
Brian Gottlieb is an inspirational business leader who founded a home services business in 2009 on a plastic folding table with $3,000. Twelve years later when he sold the family of businesses he created, they had diversified products, expanded across multiple states, grown to 600 employees, and neared $1 billion in lifetime sales. INC 5000 recognized the organization as one of the fastest-growing companies in America.
Get Brianâs new book here: https://rb.gy/f4gq2v
Beyond the Hammer: A Fresh Approach to Leadership, Culture, and Building High Performance Teams
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Welcome to an interview with the author of Lead Bigger: The Transformative Power of Inclusion, Anne Chow. In her book, Anne shows us how we can all learn to leverage inclusion far beyond DEI to elevate our work, workforce, and workplace. Lead Bigger offers a no-nonsense approach to leading outside of traditional parameters that challenges us all to âlead biggerâ by seeking a broader impact, embracing the whole of your team beyond the workplace, and engaging in self-reflection.
As the former CEO of AT&T Business, Anne Chow was the first woman and first woman of color to hold the position of CEO at AT&T in 2019, overseeing more than 35,000 employees who collectively served 3 million business customers worldwide during her time there. She is currently the Lead Director on the board of Franklin Covey, serves on the board of 3M and CSX, and teaches at Northwestern Universityâs Kellogg School of Management. You can listen to Anne on Harvard Business Reviewâs Race at Work, WFAA and MSNBC.
Get Anneâs new book here: https://rb.gy/965ygk
Lead Bigger: The Transformative Power of Inclusion
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Welcome to an interview with Marshall Goldsmith, a world-renowned executive coach and leadership thinker.
In this episode, Marshall offers invaluable advice for aspiring leaders and coaches, emphasizing the importance of maintaining an adult-to-adult relationship in coaching scenarios. His focus on measurable results has made him a trusted advisor to some of the world's top CEOs and leaders. He also gave us a glimpse of marshallgoldsmith.ai, an Al Avatar that is infused with Marshallâs knowledge, experience, nuances and voice to answer management-related questions leaders have.
Whether you're a seasoned executive or an aspiring leader, this episode offers practical wisdom and inspiration from one of the best in the business world.
Dr. Marshall Goldsmith is the only two time Thinkers50 #1 leadership thinker in the world. He has been recognized as the #1 executive coach in the world for over a decade. He is the #1 New York Times best-selling author of books that have sold over 3 million copies including What Got You Here Wonât Get You There, MOJO, Triggers and The Earned Life. He is the only living author who has 2 books recognized by Amazon.com as the Best Leader and Success books of all time. He has over 1.5 million followers on LinkedIn alone.
Learn more about Marshall here: https://marshallgoldsmith.com/
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For this episode, let's revisit a Case Interview & Management Consulting classic where we discuss religion, politics, culture, etc.
When interviewing with a partner or associate from a different culture, it is very easy to say something which can offend a person. Our very own clients have said seemly innocent things only to have it blow up in their face much later, and sometimes in the interview. We have a strict rule of never discussing religion, politics, culture and ethnicity with clients. This avoids topics which can offend people if the wrong things are said. The issue is not about who right, since this is an issue of personal faith and rationality does not always work. It is best to avoid these topics.
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For this episode, let's revisit a Case Interview & Management Consulting classic where we discuss about the typical errors candidates make in trying to read too much into the behavior of interviewers: quiet, asking questions, rude, etc. One thing we always caution candidates is to be wary of assuming the friendly person likes them or that the unfriendly person does not like them. Friendliness does not equate to "like" and people display their emotions in very different ways. So, if the interviewer is very friendly, it could go either way.
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Welcome to an interview with Ben Orlin, a math teacher turned full-time writer who's on a mission to make mathematics engaging and accessible to all and the author of the book Math for English Majors: A Human Take on the Universal Language.
In this episode, Ben offers insights into his teaching and writing journey, the challenges in teaching math, the unexpected success of his first book "Math with Bad Drawings," and how he balances teaching with his writing career. He also touches on the broader implications of mathematical thinking in various fields, from business to everyday life.
Whether you're a math enthusiast, an educator, or someone who's always found math intimidating, this conversation will give you a fresh perspective on the beauty and relevance of mathematics in our world.
Ben Orlin is a math teacher who can't draw. His book Math with Bad Drawings (2018) has sold more than 100,000 copies worldwide, and has since been followed by Change is the Only Constant (2019), Math Games with Bad Drawings (2022), and most recently, Math for English Majors (Sept 2024). His work has appeared in The Atlantic, Popular Science, Slate, Vox, and The Los Angeles Times; he himself has appeared in the lines to ice cream stores everywhere. BBC star and leading mathematician Hannah Fry once described him as "terribly bad at drawing" before kindly adding âheâs also fantastically clever and charming.â
Get Benâs new book here: https://rb.gy/ode008
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