Episoder
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In this episode of RB Radio, Frank Matus chats with two key leaders in the management rights industry, Alex Cook, Director of Resort Brokers and ARAMA, and Trevor Rawnsley, CEO of ARAMA (Australian Resident Accommodation Managers Association). Together, they unpack the very real, very personal side of management rights and why visibility, relationships, and service delivery are everything.
Youβll hear how strong communication, presence, and genuine care for your lot owners can be the difference between a thriving management rights business and a stagnant one. From regulatory updates to professional development in Queensland and New South Wales, this episode dives deep into what it takes to stay compliant, credible, and connected.
Key insights include:
Why being seen doing your job is just as important as doing it
The crucial role that caretaking agreements and committee relationships play in business value
How ARAMA advocates for operators through legislative change and education
What new entrants to the management rights industry need to know
The power of local marketing and community engagement
Follow Resort Brokers:
https://www.instagram.com/resortbrokers/
https://www.facebook.com/ResortBrokersAustralia
https://www.youtube.com/@resortbrokersau
https://www.tiktok.com/@resortbrokersau
Follow ARAMA:
https://www.linkedin.com/company/aramanational/
https://www.arama.com.au/
https://www.facebook.com/aramanational/
https://www.instagram.com/aramanational/
Timestamps:
00:00:00 - Introduction
00:00:37 β Overview of ARAMA's Role
00:00:56 β Current Legislative Changes
00:01:49 β Advocacy Role of ARAMA
00:02:35 β Understanding Management Rights
00:04:09 β Importance of Customer Relationships
00:05:39 β Visibility and Communication
00:06:05 β The People Business
00:08:29 β Value of Management Rights
00:09:46 β ARAMA's Support for Operators
00:10:40 β Legislative Advocacy Efforts
00:12:18 β Engagement with Government
00:14:12 β Importance of Advocacy
00:15:00 β Connection and Guidance for Managers
00:16:11 β Management Rights Induction Training
00:19:00 β Building Relationships with Specialists
00:20:27 β Education and Professional Development
00:22:00 β Compulsory Professional Development Launch
00:24:29 β Benefits of ARAMA Membership
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In this episode, Frank, Trudy, and Josh dive deep into the ever-changing world of the accommodation industry! From the latest market trends to insider tips, we unpack how data-driven strategies, rising domestic tourism, and interest rates are shaping the future! Plus, get expert advice on what it takes to succeed in this booming sector.
Key insights include:
-The importance of understanding income sustainability for potential buyers
-The growing role of small businesses in the accommodation sector
-Expert predictions on market trends and the future of accommodation
-Personal success stories and lessons learned from industry professionals
-The impact of Resort Brokers' research on market analysis and predictions
Follow Resort Brokers:
https://www.instagram.com/resortbrokers/
https://www.facebook.com/ResortBrokersAustralia
https://www.youtube.com/@resortbrokersau
https://www.tiktok.com/@resortbrokersau
Timestamps:
00:00:00 - Introduction
00:00:56 - Celebrating 12 Episodes
00:01:26 - Introducing Josh Mangelson
00:01:48 - 40 Years in the Accommodation Industry
00:02:32 - Evolution of the Business
00:02:43 - Growth in Management Rights
00:03:25 - Data-Driven Business Strategies
00:03:49 - The Importance of Data in Decision Making
00:04:51 - Data-Led Strategies at Resort Brokers
00:05:23 - Impact of COVID on Tourism Market
00:06:14 - Shift in Investment Trends
00:07:05 - Attracting Investment Groups
00:08:06 - Management Rights Report
00:09:14 - Changing Market Dynamics
00:10:18 - Trends in Property Turnover
00:11:07 - Predicting Market Trends
00:12:07 - Importance of Buying at the Right Time
00:13:31 - Financial Stress and Market Opportunities
00:14:25 - Impact of COVID on Business Decisions
00:15:36 - Key Wins and Transactions in 2024
00:16:45 - Demand and Yield Compression
00:18:02 - Shifts in Small Business Demand
00:18:14 - Rapid Market Changes
00:19:14 - Educating Clients on Market Trends
00:20:01 - Understanding Yields and Multiples
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Mangler du episoder?
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In this episode of RB Radio, hosts Frank and Trudy are joined by special guest Craig Southee, Regional General Manager at CT Connections, as they delve into the dynamic world of the Australian accommodation industry, exploring its impressive $7 billion turnover across Australia and New Zealand. Together, they discuss the growing impact of artificial intelligence on corporate travel and how itβs transforming the guest experience by personalising services. They highlight the importance of understanding individual traveller needs, particularly for those who may not be tech-savvy, and explore how businesses can adapt to this new technology.
Key insights include:
-The significant $7 billion turnover of the accommodation industry in Australia and New Zealand
-How AI is personalising the corporate travel experience and enhancing guest satisfaction
-Addressing the needs of non-tech-savvy travellers in an increasingly digital world
-Adapting to the changing landscape of hotels, motels, and caravan parks
-The importance of understanding traveller preferences to stay ahead in a competitive market
Follow Resort Brokers:
https://www.instagram.com/resortbrokers/
https://www.facebook.com/ResortBrokersAustralia
https://www.youtube.com/@resortbrokersau
https://www.tiktok.com/@resortbrokersau
Follow Craig:
linkedin.com/in/craig-southee-b01b4146
https://www.ctconnections.com.au/
Timestamps:
00:00:00 - Introduction
00:02:00 - Guest Introduction: Craig Southey
00:03:00 - Craig's Experience in Corporate Travel
00:04:00 - Understanding Corporate Travel
00:05:30 - Impact of COVID on Accommodation
00:06:30 - Booking Trends in Corporate Travel
00:08:00 - Role of Technology in Travel Management
00:09:30 - Importance of GDS for Accommodation Providers
00:11:00 - Getting on the GDS
00:12:30 - Value of Travel Management Companies
00:14:00 - Identifying Corporate Clients
00:16:00 - The Role of Personal Relationships
00:18:00 - AI in Corporate Travel
00:20:00 - Becoming a Preferred Supplier
00:22:00 - Using Procurement Tools
00:24:00 - Delivering Great Service
00:25:30 - The Importance of Compliance
00:27:00 - Hyper-Personalization in Hospitality
00:30:00 - Customer Information
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In this episode of Resort Brokers Radio, hosts Frank and Trudy are joined by special guest Brendan Tutt as they dive deep into the accommodation industry. Together, they discuss everything from market trends to personal success stories, all while emphasising the importance of viewing the business through the lens of community and the human aspect. This is especially crucial when managing peopleβs homes within the accommodation sector. With over Β£40 million in transactions, the team highlights the critical role of maintaining a contractual schedule and how it helps guide operations. They also explore the dynamics between operators and Body Corporate committees, stressing the need for clear expectations in service delivery.
Key insights include:
- The importance of viewing the accommodation business through a community and human-centred lens
- The critical role of maintaining a contractual schedule in guiding operational efficiency
- Navigating the dynamics between operators and Body Corporate committees
- Strategies for managing expectations and ensuring high standards in service delivery
- Success stories from within the accommodation industry and lessons learned from over Β£40 million in transactions
Follow Resort Brokers:
https://www.instagram.com/resortbrokers/
https://www.facebook.com/ResortBrokersAustralia
https://www.youtube.com/@resortbrokersau
https://www.tiktok.com/@resortbrokersau
Follow TESSA Developments:
https://www.tessagroup.com.au/
https://www.linkedin.com/company/tessadevelopments/?originalSubdomain=au
https://www.instagram.com/tessa_group/
Timestamps:
00:00:00 - Introduction
00:00:37 - Welcome to RB Radio
00:01:10 - Introduction of Hosts and Set
00:01:38 - Guest Introduction: Brendan Tutte
00:02:19 - Brendan and Tim's Business Relationship
00:03:09 - Scale and Magnitude of Business Deals
00:04:02 - Brendan's Background and Business Evolution
00:05:12 - Working with Best Friends and Family
00:06:23 - Challenges and Benefits of Personal Relationships in Business
00:08:05 - Tim and Brendan's First Meeting
00:10:19 - Early Business Transactions and Settlements
00:11:14 - Industry Sophistication and Changes
00:13:06 - Focus on Service and People
00:14:14 - Hands-On Management and Staff Involvement
00:15:43 - Training and Education in the Industry
00:16:06 - Roles and Responsibilities in Management
00:17:39 - Changing Perceptions of Body Corporates
00:18:45 - Current Challenges in Complexes
00:20:13 - Understanding Client Demographics
00:21:16 - Operational Consistency and Learning
00:22:01 - Soft Skills and Community Building
00:23:05 - Evolving Interactions with Committees
00:24:20 - Innovations and Recurring Income Streams
00:25:32 - Expectations and Consistency in Service
00:26:45 - Importance of Contractual Schedules
00:28:02 - Development Cycle and Market Needs
00:29:43 - Affordability and Large-Scale Projects
00:31:13 - Regional Market Opportunities
00:33:03 - Wrap-Up
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In this episode of RB Radio, hosts Frank, Trudy, and Josh are joined by a special guest, Dr Diaswati (Asti) Mardiasmo, Chief Economist at PRD Real Estate, to discuss the ongoing debates surrounding the funding and infrastructure of the Brisbane 2032 Olympics. They dive into the $7.1 billion Intergovernmental Agreement and question whether this expenditure is justified, given the pressing community needs like healthcare and education. The team also explores whether building new facilities is necessary when existing sporting arenas in locations such as the Sunshine Coast, Toowoomba, and Ipswich could be utilised.
Key insights include:
The $7.1 billion investment and whether itβs justified amidst other pressing needs like healthcare and education
Whether Brisbane needs a new stadium or can make use of existing sporting venues across South East Queensland
What the 100-Day Review means for the future of the Olympics in Brisbane and the importance of creating a lasting legacy
The divided public opinion surrounding the Olympics and its impact on the community, from job creation to housing affordability
Potential property market growth and investment opportunities in Brisbane as we approach 2032
Follow Resort Brokers:
https://www.instagram.com/resortbrokers/
https://www.facebook.com/ResortBrokersAustralia
https://www.youtube.com/@resortbrokersau
https://www.tiktok.com/@resortbrokersau
Follow Dr Mardiasmo:
https://www.linkedin.com/in/dr-diaswati-asti-mardiasmo-78b4712/?originalSubdomain=au
Timestamps:
00:00:00 - Introduction
00:01:01 - Guest Introductions
00:02:02 - Asti's Background and Roles
00:03:13 - Understanding the 100-Day Review
00:05:17 - Value of the Review Process
00:06:36 - Concerns Over Economic Impact
00:08:15 - Infrastructure and Housing Issues
00:10:11 - Stadium Considerations
00:12:01 - Regional Benefits of the Olympics
00:14:54 - Legacy and Housing Initiatives
00:17:02 - Post-Review Decision-Making
00:20:15 - Public Submissions and Community Input
00:22:00 - Economic Impact of the Olympics
00:24:43 - Comparative Budget Analysis
00:26:31 - Property Market Predictions
00:29:19 - Conclusion and Future Discussions
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In this episode of RB Radio, hosts Frank and Trudy, together with guest Curtis Browning, dive into the often-overlooked world of management rights, a $9.4 billion industry. They explore the unique nature of management rights, where operators manage their own businesses while simultaneously serving the interests of lot owners.
Key insights include:
The people-centric nature of the management rights business and the importance of building strong relationshipsHow financial pressures and inflation are shaping the industry and leading to more scrutiny from investment ownersWhy support in property management is crucial for those considering a transition into management rightsPractical advice for navigating the responsibilities outlined in management rights contractsFollow Resort Brokers:
https://www.instagram.com/resortbrokers/
https://www.facebook.com/ResortBrokersAustralia
https://www.youtube.com/@resortbrokersau
https://www.tiktok.com/@resortbrokersau
Follow Curtis:
https://www.instagram.com/investeps_property/
https://www.linkedin.com/in/curtis-browning-97940b68/?originalSubdomain=au
https://www.investepsproperty.com/
Timestamps:
00:00:00 - Introduction
00:00:44 - Welcome to Checked In with Resort Brokers
00:01:19 - Introduction of Hosts and Guest
00:02:07 - Curtis Browning's Rugby Career
00:03:23 - Transition from Rugby to Property Business
00:04:14 - Challenges of Transitioning from Sports to Business
00:05:17 - Building Relationships in Professional Sports
00:06:00 - Transferable Skills from Sports to Business
00:06:43 - Team Dynamics in Management Rights
00:07:04 - Migration to Accommodation Industry
00:07:42 - Curtis's Interest in Real Estate
00:08:06 - Discovering Management Rights
00:09:01 - First Management Rights Purchase
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In this episode of RB Radio, hosts Frank and Trudy welcome special guest Irfan Kureshi from Infinite Finance Solutions. They delve into the intricacies of the motel industry, discussing how Irfan got into the motel game and the financial advantages it offers, such as free living and strong cash flow supported by banks. Irfan emphasizes the importance of operational integrity in the motoring industry, highlighting the minimal stock risk compared to other sectors like petrol stations. The conversation also touches on the broader Australian accommodation landscape, including market trends, expert predictions, and personal stories from the industry.
Follow Resort Brokers:
https://www.instagram.com/resortbrokers/
https://www.facebook.com/ResortBrokersAustralia
https://www.youtube.com/@resortbrokersau
https://www.tiktok.com/@resortbrokersau
Follow Irfan:
https://www.linkedin.com/in/irfan-kureshi-jp-0a56a44b/
Timestamps:
00:00:00 - Introduction
00:01:30 - Introducing Irfan Kureshi
00:02:00 - Client Overview
00:03:00 - Comparing Industries
00:04:00 - Motel Investment Appeal
00:05:00 - Understanding Profitability
00:06:00 - Bank Financing Insights
00:08:00 - LVR and Client Profiles
00:10:00 - Banking Relationships
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In this episode, Frank and Trudy, Managing Director of Resort Brokers, are joined by Tim Crooks, Director of New Developments, to explore the ever-changing management rights industry in Australia. Together, they delve into the intricacies of off-the-plan management rights, their growth since the 2012 apartment boom, and how these developments have reshaped the Australian accommodation landscape.
Follow Resort Brokers:
https://www.instagram.com/resortbrokers/
https://www.facebook.com/ResortBrokersAustralia
https://www.youtube.com/@resortbrokersau
https://www.tiktok.com/@resortbrokersau
Follow Tim:
https://www.instagram.com/timcrooks_/
Work with Tim:
https://www.resortbrokers.com.au/
Timestamps:
00:00:00 - Introduction
00:02:05 - Evolution of the Off-the-Plan Management Rights Sector
00:04:42 - Educating Developers and Improving Agreements
00:06:45 - The Role of On-Site Managers and Community Dynamics
00:09:51 - Advice to Developers and Market Differences
00:13:55 - The Power of Personalized Communication
00:18:01 - Innovative Projects and Developer Collaboration
00:21:09 - The Role of Efficient Design in Modern Developments
00:24:38 - Future Predictions and Market Trends
00:29:10 - Key Projects and Achievements
00:32:36 - Expansion into Southern States
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In this episode, we introduce Professor Connie Susilawati and Josh Mangleson, who share their insights into Queensland's infrastructure and accommodation market. They discuss the impressive $100 billion infrastructure pipeline in Queensland and its potential impact on the industry, including the exciting possibility of high-speed rail.
The episode also highlights how Average Daily Rates (ADR) have plateaued compared to 18 months ago, while limited supply may help maintain occupancy levels and profitability. The conversation delves into the future of property prices, suggesting that while growth may slow, the market will continue to evolve.
As Season Two begins, this episode promises fresh perspectives on market trends, expert forecasts, and the compelling stories that shape Australiaβs accommodation landscape. Tune in for an in-depth exploration of hotels, motels, caravan parks, and more!
Follow Resort Brokers:
https://www.instagram.com/resortbrokers/
https://www.facebook.com/ResortBrokersAustralia
https://www.youtube.com/@resortbrokersau
https://www.tiktok.com/@resortbrokersau
Follow Connie:
https://www.linkedin.com/in/connie-susilawati-74210b52/
Timestamps:
00:00:00 - Introduction
00:06:32 - Inflation and Its Impact
00:10:07 - Understanding Inflation
00:14:52 - Wage Growth and Inflation
00:22:24 - Future of Property Prices
00:24:02 - Historical Context of Interest Rates
00:27:00 - Infrastructure and Economic Growth
00:30:53 - Accommodation Market Trends
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Explore the intricate world of the Australian accommodation industry with Frank and Trudy on RB Radio. In this episode, they delve into the complexities of management rights businesses and community title schemes. Special guests Kelley Rigby from Let's Prebuild and Rigby Property Group, along with Alex Cook from Resort Brokers and Orama, share insights on industry trends and challenges. Tune in to unravel the stories behind hotels, motels, caravan parks, and more in this ever-evolving landscape of the accommodation industry.
Follow Resort Brokers:
https://www.instagram.com/resortbrokers/
https://www.facebook.com/ResortBrokersAustralia
https://www.youtube.com/@resortbrokersau
https://www.tiktok.com/@resortbrokersau
Follow Kelley:
https://www.instagram.com/kelley.louise.rigby/
https://www.facebook.com/kelley.falcke.1/
https://lettsgroup.com.au/
Timestamps:
00:00:00 - Introduction
00:01:36 - Kelley Rigby's Journey in the Management Rights Industry
00:06:48 - The Role of Onsite Managers in Strata Communities
00:14:33 - Impact of Market Trends on Management Rights
00:20:09 - Educating Owners and Managers
00:27:54 - Collaborative Industry Practices
00:31:02 - Business-Only Management Rights
00:32:23 - Resilience of the Management Rights Industry
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Join Frank and Trudy on RB Radio as they delve into the world of Australian accommodation industry. In this episode, they are joined by Georgina Bishop, a seasoned professional who recently sold her management rights in Newstead. Georgina shares her insights and experiences from managing her business for 13 years as a single mom. Tune in for expert predictions, market trends, and personal stories that make up the fabric of the accommodation industry.
Follow Resort Brokers:
https://www.instagram.com/resortbrokers/
https://www.facebook.com/ResortBrokersAustralia
https://www.youtube.com/@resortbrokersau
https://www.tiktok.com/@resortbrokersau
Timestamps:
00:00:00 - Introduction
00:05:17 - Flexibility and Work-Life Balance in Management Rights
00:06:14 - Importance of Processes and Tools
00:13:24 - Adding Another Property: Lush
00:16:27 - Changes in Body Corporate Dynamics
00:20:19 - Visibility and Availability in the Complex
00:24:28 - Importance of Pre-Planning for Business Transfer
00:32:47 - Challenges and Realities of the Industry
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Join Frank and Trudy on RB Radio as they delve into the Australian accommodation industry. In this episode, they sit down with Trudy's father, Ian Crooks, the Chairman of Resort Brokers, and his friend, Malcolm Hall-Brown, a developer with diverse expertise. Discover the evolution of property developments, the acceptance of the lease concept, and the importance of recognizing multiple assets in the industry. Gain insights and pearls of wisdom for those navigating this dynamic field. Tune in to explore market trends, personal stories, and valuable lessons from these industry veterans.
Follow Resort Brokers:
https://www.instagram.com/resortbrokers/
https://www.facebook.com/ResortBrokersAustralia
https://www.youtube.com/@resortbrokersau
https://www.tiktok.com/@resortbrokersau
Timestamps:
00:00:00 - Introduction
00:01:35 - Background of Ian Crooks and Malcolm Hall-Brown
00:04:24 - Market Cycles and Economic Challenges
00:05:07 - Surviving Tough Economic Times
00:07:25 - Raby Bay Development Story
00:08:31 - Early Relationship Between Ian and Malcolm
00:15:09 - Early Days of Motel Leasing in Australia
00:25:29 - Advice for Industry Professionals
00:28:19 - Technology's Impact on the Industry
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Join Frank and Trudy on the inaugural episode of RB Radio as they delve into the fascinating world of the Australian accommodation industry. From discussing the challenges and opportunities faced by small owner-operator businesses to exploring dynamic pricing and the impact of first home buyer grants on letting pools, this podcast promises to guide you through the ever-evolving landscape of hotels, motels, caravan parks, and management rights. Get ready to uncover market trends, expert predictions, personal stories, and valuable insights in this exciting industry journey.
Follow Resort Brokers:
https://www.instagram.com/resortbrokers/
https://www.facebook.com/ResortBrokersAustralia
https://www.youtube.com/@resortbrokersau
https://www.tiktok.com/@resortbrokersau
Timestamps:
00:00:00 - Introduction
00:02:33 - Stories of successful business owners
00:05:28 - Australian accommodation industry insights
00:07:27 - Low barrier to entry
00:11:30 - Management rights industry insights
00:15:30 - Small business consulting and relationships
00:16:49 - Using the right people
00:22:07 - Brisbane housing market challenges
00:25:19 - Buying businesses strategically
00:29:10 - Business cycles and rapid changes
00:30:28 - Amazing woman fit-out trends
