Episoder
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In this episode, we sit down with Joe Jeter, Senior Managing Director for Federal Technology at Maximus, and Prashanth Krishnamurthy, Senior Solutions Architect at Amazon Web Services, to discuss how contact centers are raising the bar and driving the evolution of federal customer experiences.
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In this episode, we sit down with Michael Carroll, Chief of Acquisition and Procurement at the US Army HRC, and Pamela Powers, Defense Market Lead at Maximus to discuss how Department of Defense (DoD) agencies can initiate a culture shift to embrace a total user experience mindset that will drive innovation.
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With the arrival of the Internet the world entered the Information Age, where everything you could ever want to know was just a click away. The public has access to so many web-enabled services – be it apps on their mobile devices or storefronts on their computers – that now the focus has shifted to refining user experiences. In the Experience Age, consumer experiences are shaping how the public expects to interact with government agencies when they are accessing services. So, how can federal agencies best meet these expectations? To answer that, Government Technology Insider talked with Maximus’s MaryAnn Monroe, Vice President of Total Experience Solutions and Services, and Joe Jeter, Senior Managing Director for Federal Technology to discuss how focusing on total experience strategy will help agencies to optimize interactions with the public and drive IT modernization efforts.
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In this podcast we will focus on solving the key challenges federal agencies face as they work to transform user experiences. Each episode will bring you insightful conversations between leaders in industry and government. In these conversations, we’ll discuss how agencies can use human-centered design and innovative technology to provide exceptional experiences at every level of service delivery.
