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In this episode, Tracey Newman and Dan Bentley speak with Niki Rittinghausen and Magda Ojeda from Center for Cultural Diversity in Aging.
The discussion explores on how they amplify the voices of diverse seniors in the aged care system. Through collaborative community engagement, they were able to capture valuable insights and recommendations to improve cultural inclusivity and accessibility in aged care services.Here is a taste of what Tracey and Dan cover in the conversation:
Explain the goal of the project to ensure diverse seniors' voices are heard in the aged care reform process.The team leveraged partnerships with various community organisations to reach and engage multicultural senior communities.The consultations yielded positive outcomes, including seniors gaining new insights and the valuable contribution of an interpreter.Genuine community engagement and strategic use of resources, such as translators, were key to the success of the project.The report outlines five key recommendations to enhance culturally appropriate care, expand language services, and improve access to information and support.The team discusses the importance of an intersectional approach and the challenges faced by multicultural seniors, such as language barriers and social isolation.Links from the episode:
Center for Cultural Diversity in Aging website: Click hereInnovate For Impact Workshop: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here -
In this episode, Tracey Newman and Dan Bentley speak with Charli English, the CEO of Oaktree.
The discussion explores how the youth-led organisation Oaktree is creating the future they want to see. They are taking a decolonial approach to funding grassroots youth-led initiatives across the Asia Pacific, and co-creating their strategy with young people and partners to challenge perceptions about youth leadership in the development sector.Here is a taste of what Tracey and Dan cover in the conversation:
Oaktree supports grassroots youth-led organisations across the Asia Pacific through their Oaktree Youth Solidarity FundThey have made a bold decision to take a decolonial approach to their funding, providing unrestricted grants to partners rather than tying the funding to specific projectsThis allows the grassroots organisations to use the funds in the way that best meets their needs, whether that's registering the organisation, paying staff salaries, or implementing their programsOaktree has also co-created their organisational strategy with young people and their partners to ensure it is truly youth-led and responsive to local needsThey are working to change perceptions about young people's capabilities and leadership in the development sectorLinks from the episode:
Oaktree: Click hereInnovate For Impact Workshop: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here -
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In this episode, Tracey Newman and Dan Bentley speak with Allison Wainwright, the CEO of Family Life.
The discussion explores the innovative, community-centered approaches of Family Life's strategic focus on community listening, designing community-driven solutions, empowering local leaders, and collaborating with other place-based organisations to drive systemic change.Here is a taste of what Tracey and Dan cover in the conversation:
Family Life focusing on supporting families and building community networks and has a deep interest in working with children and helping them thrive.Talks about the common anxiety people have about community support for vulnerable individuals and the importance of practical ways to create community models of support.Highlights the importance of community abundance and the need to shift from a scarcity mindset to recognising community solutions.Discuss the importance of a social contract with the community and embedding community listening in strategic planning.Family Life has a formal community listening program, including community listening tours to understand the impacts of events like COVID-19.Explains the methodology of gathering data and hosting events to sense-make community challenges and strengths.Family Life uses a backbone function to help drive community solution plans and connect people and organisations.Creating Capable Leaders program, which helps community members develop the skills and confidence to make a difference and Young Leaders for Change Program, which focuses on upskilling young people in community leadership.Family Life uses technology-based tools like Map Your World to help community members map and address local issues.Allison highlights the need to move away from competition and work together to support community better.Allison introduces Family Life's innovation pillars, which include community activation, addressing loneliness and social isolation, and supporting families.Emphasises the importance of a curious lens and asking "I wonder" questions to drive innovation and community-centered work.Links from the episode:
Family Life: Click hereAllison Wainwright LinkedIn: Click hereInnovate For Impact Workshop: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here -
In this episode, Tracey Newman and Dan Bentley speak with Matt Barnes, the Owner of Rogue Creatives and Podcast Host of Creating Good.
Matt shares about innovative ways for organisations, especially nonprofits, to effectively tell their story and connect with supporters. Matt shares his strategic storytelling framework and insights on reframing nonprofit storytelling to focus on the organisation's expertise and mission rather than just highlighting problems.Here is a taste of what Tracey and Dan cover in the conversation:
Rogue Creatives' strategic storytelling framework helps clients identify their unique character and story.Challenges nonprofits face in storytelling, including the need to spend money on marketing and branding.Importance of reframing nonprofits as conduits for change, not just begging for moneyExamples of how changing the tone of storytelling can lead to increased donations and support.Collaboration and learning from each other to solve problems more effectively.Links from the episode:
Rogue United website: Click hereCreating Good website: Click hereInnovate For Impact Workshop: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here -
In this episode, Tracey Newman and Dan Bentley speak with Alison Covington, the Founder and Managing Director of Good360 Australia.
The organisation has built an innovative platform to match businesses' brand-new unsold goods with charities and individuals in need across the country. The conversation also covers the challenges and logistics involved in creating this system, the impressive impact Good360 has achieved, and the organisation's ongoing need for support to further scale its operations.Here is a taste of what Tracey and Dan cover in the conversation:
Overview of Good360 Australia's mission to match businesses' brand-new goods to Australians in need.Complexity of connecting businesses with charities through Good360's platform.The importance of providing dignity and hope to recipients through access to brand-new goods.Technology and logistics solutions like e-commerce, options for charities to shop, pick up, or have goods delivered and balancing local distribution and national reach to reduce carbon footprint.Challenges and resources involved in building the platform, including initial outreach and philanthropic funding.Simplicity and impact of Good360's mission to reduce need and waste.Good360's need for financial sustainability and encourages donations and volunteering.Links from the episode:
Good360 Australia website: Click hereInnovate For Impact Workshop: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here -
In this episode, Tracey Newman and Dan Bentley speak with Kate O'Hara, the CEO of Foodbank WA, a leading food relief organisation in Western Australia.
The organisation has implemented creative procurement methods, expanded mobile distribution services, and rebranded its nutrition education program to ensure healthy food is available as a basic human right for all Western Australians.Here is a taste of what Tracey and Dan cover in the conversation:
The organisation's mission to ensure "healthy food for all - it's a basic human right" in Western Australia.Foodbank WA has innovated its procurement and distribution processes to reduce food waste and increase the volume of fresh produce available, including: a) introducing new relationships with growers and packing sheds, including providing dedicated collection bins b) minimising handling of fresh produce to preserve quality c) launching a free fruit and vegetable program for cardholders.The organisation has also expanded its mobile van service to reach more communities, especially in remote areas.Foodbank WA's long-running Nutrition Education Program has been rebranded as "nom" and is now offered on a fee-for-service basis to reach more people.Challenges include the large geographic area of Western Australia, rising costs of transportation, and lack of public awareness about food insecurity in the state.Links from the episode:
Foodbank website: Click hereNom: Click hereSuperhero Foods HQ: Click hereInnovate For Impact Workshop: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here -
In this episode, Tracey Newman and Dan Bentley speak with Michelle Greenwood, the Founder and CEO of Invisible Illnesses, a charity that provides support and services for people living with invisible illnesses.
Michelle shares her personal story of being diagnosed with fibromyalgia and how that experience led her to create Invisible Illnesses, which has grown to support over 5,000 members in Western Australia and aims to expand nationally.Here is a taste of what Tracey and Dan cover in the conversation:
Michelle shares her personal story of being diagnosed with fibromyalgia and the challenges she faced before getting a diagnosisMichelle explains how her personal experience led to the formation of Invisible Illnesses, which now has over 5,000 members in Western AustraliaThe organisation provides a range of services and support for people living with invisible illnesses, including food hampers, school packs, tutoring, educational programs, and well-being servicesMichelle discusses the goal of expanding Invisible Illnesses nationally across Australia in the next 5-10 yearsMichelle highlights the community recognition and personal growth she has experienced through her work with the organisationLinks from the episode:
Invisible Illnesses website: Click hereInvisible Illnesses Facebook group: Click herePetition to change the disability symbol: Click hereInnovate For Impact Workshop: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here -
In this episode, Tracey Newman and Dan Bentley speak with Tamara Searant from Guide Dogs NSW/ACT, about how their organisation is working towards creating a more accessible and inclusive world by 2030. The organisation is implementing innovative strategies focused on policy, enforcement, and education to address systemic barriers and empower the low vision and blind community.
Here is a taste of what Tracey and Dan cover in the conversation:
Guide dogs' mission to create a more accessible and inclusive world by 2030Removing systemic barriers to inclusion for people with low vision or blindnessAccessibility and inclusivity in an office spaceAccessibility and inclusivity in design, with a focus on advocacy and community mobilisationLinks from the episode:
Guide Dogs NSW/ACT website: Click here Sign up to become an Access Ally: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click hereInnovate For Impact Workshop: Click here -
In this episode, Tracey Newman and Dan Bentley discuss the common challenges organisations face in trying to innovate, such as lack of resources, risk aversion, and difficulty measuring impact. Dan and Tracey share a "secret" that successful leaders use to create innovative and impactful organisations - focusing on building a collaborative, innovative culture rather than just individual projects.
Here is a taste of what Tracey and Dan cover in the conversation:
Why innovation is elusive for many organisations, despite its importanceLeaders face challenges such as overload, lack of resources, and pressure for short-term outcomesCommon challenges to innovation include lack of training, risk aversion, and difficulty measuring impactTo create innovative and impactful organisations, leaders should:Enable information flow and provide resources to empower employees to innovateFocus on creating a collaborative and innovative culture, rather than just individual projectsEstablish a big goal or reason for the organisation to innovateProvide creative leadership, client-centred collaboration, and empower people to innovateLinks from the episode:
The Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here -
In this episode, Tracey Newman and Dan Bentley discuss the difference between innovation and continuous improvement in organisations. The hosts emphasise that the terminology is less important than the focus on making positive changes and improvements that benefit the clients or people being served, whether through solving problems or pursuing new opportunities.
Here is a taste of what Tracey and Dan cover in the conversation:
Innovation is defined as making things better than they are, with a focus on positive change for clients/residents.Continuous improvement vs innovation terminology doesn't matter, the focus should be on building adaptable, resilient organisations.Opportunities for innovation can come from identifying areas where technology or processes can be improved.Understanding current processes is important to identify opportunities for innovation.Innovation can lead to new things or improvements on existing things, with the goal of amazing clients.The focus should be on making a positive impact on people's lives through continuous improvement and innovation.Links from the episode:
The Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here -
In this episode, Tracey Newman and Dan Bentley discuss how organisations can share decision-making at different levels, including strategic, program/service, and individual levels, in order to better meet the needs of clients and stakeholders they support through more inclusive and collaborative processes. Practical tips are provided on setting up structures and processes to facilitate shared decision-making.
Here is a taste of what Tracey and Dan cover in the conversation:
Sharing decision making at all levels of organisation is essential for client centricity and business success. Sharing decision making with clients leads to better services and improved resource allocation.Organisations should involve people with lived experience in decision-making to ensure strategy is informed by their needs and perspectives. Boards can reduce pressure by involving stakeholders in decision-making, leading to more sustainable and informed strategies.Organisations can use various models, such as advisory boards or rotating groups, to incorporate diverse perspectives.Good stakeholder engagement involves utilising existing groups and resources, making it easy for people to participate. Sharing decision-making in organisations to improve services.Importance of pre-planning and flexibility in designing services that meet individual needs.Co-creating services with clients for better outcomes.Links from the episode:
The Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here -
In this episode, Tracey Newman and Dan Bentley speak with Jonathan Clegg and Trevor Harris from Coxswain Alliance, about how they help non-profit organisations automate their email inboxes. This allows staff to spend more time on higher value tasks like customer service and innovation instead of manually sorting through high volumes of emails.
Here is a taste of what Tracey, Dan, Jonathan and Trevor cover in the conversation:
Automating inboxes to free up time for innovation in not-for-profit organisations.How this approach reduces stress and increases productivity. Automating email responses for better customer service and better employee experience.Links from the episode:
The Coxswain Alliance website: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here -
In this episode, Tracey Newman and Dan Bentley discuss how developing an innovation strategy can help organisations to achieve their mission.
Here is a taste of what Tracey and Dan cover in the conversation:
Mission without strategy can be overwhelming, but with a plan, it's achievable.Innovation strategy, focusing on bridging the gap between current state and desired outcome.The importance of logic, program logic, theory of change, and different perspectives in achieving the desired goal.Importance of having a clear strategy for achieving a mission, including identifying key indicators and outcomes.The need to measure progress and adjust the strategy as needed to ensure alignment with the desired outcomes.Collaboration with clients and stakeholders is crucial for effective innovation.Linking innovation efforts to a clear mission goal is essential.Links from the episode:
The Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here -
In this episode, Tracey Newman and Dan Bentley speak with Hayley Cull, the Deputy CEO at Plan International Australia. Hayley discuss Plan International Australia's Gender Compass initiative, which conducted research to understand public attitudes towards gender equality in Australia. It identified six audience segments and aims to provide targeted messaging guides to help organisations effectively communicate on gender issues and drive social change.
Here is a taste of what Tracey and Dan cover in the conversation:
Gender equality tool with Plan International Australia.Explains how Plan International Australia's work on gender equality benefits everyone in society, not just girls. The Gender Compass tool helps reshape conversations through research on public attitudes. It identified 6 audience segments in Australia based on gender equality views and experiences.The goal is to create large-scale social change by winning hearts and minds.Links from the episode:
Plan International Australia website: Click hereHayley Cull on LinkedIn: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here -
In this episode, Tracey Newman and Dan Bentley speak with Kylie Wallace, CEO and Chief Gardener of Seedling Giving about her social enterprise which aims to simplify and improve the charity donation experience for donors and non-profits by vetting charities and matching donors with high-impact giving opportunities. Kylie discusses how her experiences in the nonprofit sector led her to create Seedling Giving to address issues with the charity donation process.
Here is a taste of what Tracey and Dan cover in the conversation:
Kylie shares insights on revolutionising the giving experience.How Kylie and the team created Seedling Giving.Charity donations and a new platform to simplify giving, focused on the customer experience.Charity matching service, helping generous Australians give to high-performing charities.Links from the episode:
Seedling Giving website: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here -
In this episode, Tracey Newman and Dan Bentley discuss how collaborating with other organisations that have similar missions is important for creating systemic change to address complex social issues. It explores how mapping stakeholders and using collective impact approaches can help organisations work together more effectively.
Here is a taste of what Tracey and Dan cover in the conversation:
Collaboration is necessary for achieving big systemic changes, as one organisation cannot do it alone.Mapping players in homelessness space reveals partnership opportunities for innovation.Local councils, state, and federal levels require collaboration for policy decisions.Collective impact approaches bring together different players to solve problems and change systems.Collective impact model is a powerful way to enhance impact.Links from the episode:
The Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here -
In this episode, Tracey Newman and Dan Bentley speak with Jen Luff, COO of Ability First Australia, discussing how the Ability Forum provides a platform for people living with disabilities to have their voices heard and inform innovation. It also explores how organisations can tap into the Ability Forum to better understand the needs of people with disabilities.
Here is a taste of what Tracey and Dan cover in the conversation:
Ability First's mission to incorporate lived experience in innovation work for people with disabilities.Ability Forum works with organisations to improve products, services and legislation for people with disability.Practical examples of how the forum can be used.Links from the episode:
Ability First Australia website: Click hereAbility Forum website: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here -
In this episode, Tracey Newman and Dan Bentley discuss practical strategies that leaders can employ to foster creativity within their organisations. It covers tips like sharing learnings from failures, allowing experimentation, promoting diversity, and more.
Here is a taste of what Tracey and Dan cover in the conversation:
Six practical strategies leaders can employ to foster creativity in their organisationsSharing learning from failures and experiments, not just successesAllowing time and autonomy for teams to experiment and take risks safelyCreating a safe, high-trust environment where people feel comfortable trying new thingsPromoting diversity of thought and perspectives for more well-rounded solutions Showing rather than just telling to encourage deeper learningGiving choice in how goals are achieved rather than being overly directiveLinks from the episode:
Co-design For Impact - Co-design Training: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here -
In this episode, Tracey Newman and Dan Bentley discuss the importance of measuring and communicating progress towards an organisation's mission and ambitious long-term goals.
Here is a taste of what Tracey and Dan cover in the conversation:
Measuring and communicating progress towards achieving an organisation's ambitious goals.Measuring progress towards a goal using visualisation and communication.Measuring success in social impact initiatives through co-design and lead/lag indicators.Goal setting, measurement, and communication in social impact organisations.Links from the episode:
The Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here -
In this episode, Tracey Newman and Dan Bentley discuss how organisations can use technology to free up employees' time and mental capacity, so they can focus on innovation, improving the client experience, and perform higher value work.
Here is a taste of what Tracey and Dan cover in the conversation:
How technology empowers team to innovate and focus on client experience. Organisations must free up capacity for high-value tasks by automating repetitive, small tasks.Successful organisations use AI to enable their teams to focus on high-value activities, such as content creation and meeting minute taking.Fear of AI replacing jobs is misplaced; it can actually free up time for employees to focus on innovation and improvement.Automating routine tasks to free up time for more value-added work and mental load for employees.Introduce enabling technology to improve resourcing and productivity.Links from the episode:
The Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here - Se mer
