Episoder
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In this episode, Tracey Newman and Dan Bentley speak with Jonathan Clegg and Trevor Harris from Coxswain Alliance, about how they help non-profit organisations automate their email inboxes. This allows staff to spend more time on higher value tasks like customer service and innovation instead of manually sorting through high volumes of emails.
Here is a taste of what Tracey, Dan, Jonathan and Trevor cover in the conversation:
Automating inboxes to free up time for innovation in not-for-profit organisations.How this approach reduces stress and increases productivity. Automating email responses for better customer service and better employee experience.Links from the episode:
The Coxswain Alliance website: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here -
In this episode, Tracey Newman and Dan Bentley discuss how developing an innovation strategy can help organisations to achieve their mission.
Here is a taste of what Tracey and Dan cover in the conversation:
Mission without strategy can be overwhelming, but with a plan, it's achievable.Innovation strategy, focusing on bridging the gap between current state and desired outcome.The importance of logic, program logic, theory of change, and different perspectives in achieving the desired goal.Importance of having a clear strategy for achieving a mission, including identifying key indicators and outcomes.The need to measure progress and adjust the strategy as needed to ensure alignment with the desired outcomes.Collaboration with clients and stakeholders is crucial for effective innovation.Linking innovation efforts to a clear mission goal is essential.Links from the episode:
The Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here -
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In this episode, Tracey Newman and Dan Bentley speak with Hayley Cull, the Deputy CEO at Plan International Australia. Hayley discuss Plan International Australia's Gender Compass initiative, which conducted research to understand public attitudes towards gender equality in Australia. It identified six audience segments and aims to provide targeted messaging guides to help organisations effectively communicate on gender issues and drive social change.
Here is a taste of what Tracey and Dan cover in the conversation:
Gender equality tool with Plan International Australia.Explains how Plan International Australia's work on gender equality benefits everyone in society, not just girls. The Gender Compass tool helps reshape conversations through research on public attitudes. It identified 6 audience segments in Australia based on gender equality views and experiences.The goal is to create large-scale social change by winning hearts and minds.Links from the episode:
Plan International Australia website: Click hereHayley Cull on LinkedIn: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here -
In this episode, Tracey Newman and Dan Bentley speak with Kylie Wallace, CEO and Chief Gardener of Seedling Giving about her social enterprise which aims to simplify and improve the charity donation experience for donors and non-profits by vetting charities and matching donors with high-impact giving opportunities. Kylie discusses how her experiences in the nonprofit sector led her to create Seedling Giving to address issues with the charity donation process.
Here is a taste of what Tracey and Dan cover in the conversation:
Kylie shares insights on revolutionising the giving experience.How Kylie and the team created Seedling Giving.Charity donations and a new platform to simplify giving, focused on the customer experience.Charity matching service, helping generous Australians give to high-performing charities.Links from the episode:
Seedling Giving website: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here -
In this episode, Tracey Newman and Dan Bentley discuss how collaborating with other organisations that have similar missions is important for creating systemic change to address complex social issues. It explores how mapping stakeholders and using collective impact approaches can help organisations work together more effectively.
Here is a taste of what Tracey and Dan cover in the conversation:
Collaboration is necessary for achieving big systemic changes, as one organisation cannot do it alone.Mapping players in homelessness space reveals partnership opportunities for innovation.Local councils, state, and federal levels require collaboration for policy decisions.Collective impact approaches bring together different players to solve problems and change systems.Collective impact model is a powerful way to enhance impact.Links from the episode:
The Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here -
In this episode, Tracey Newman and Dan Bentley speak with Jen Luff, COO of Ability First Australia, discussing how the Ability Forum provides a platform for people living with disabilities to have their voices heard and inform innovation. It also explores how organisations can tap into the Ability Forum to better understand the needs of people with disabilities.
Here is a taste of what Tracey and Dan cover in the conversation:
Ability First's mission to incorporate lived experience in innovation work for people with disabilities.Ability Forum works with organisations to improve products, services and legislation for people with disability.Practical examples of how the forum can be used.Links from the episode:
Ability First Australia website: Click hereAbility Forum website: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here -
In this episode, Tracey Newman and Dan Bentley discuss practical strategies that leaders can employ to foster creativity within their organisations. It covers tips like sharing learnings from failures, allowing experimentation, promoting diversity, and more.
Here is a taste of what Tracey and Dan cover in the conversation:
Six practical strategies leaders can employ to foster creativity in their organisationsSharing learning from failures and experiments, not just successesAllowing time and autonomy for teams to experiment and take risks safelyCreating a safe, high-trust environment where people feel comfortable trying new thingsPromoting diversity of thought and perspectives for more well-rounded solutions Showing rather than just telling to encourage deeper learningGiving choice in how goals are achieved rather than being overly directiveLinks from the episode:
Co-design For Impact - Co-design Training: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here -
In this episode, Tracey Newman and Dan Bentley discuss the importance of measuring and communicating progress towards an organisation's mission and ambitious long-term goals.
Here is a taste of what Tracey and Dan cover in the conversation:
Measuring and communicating progress towards achieving an organisation's ambitious goals.Measuring progress towards a goal using visualisation and communication.Measuring success in social impact initiatives through co-design and lead/lag indicators.Goal setting, measurement, and communication in social impact organisations.Links from the episode:
The Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here -
In this episode, Tracey Newman and Dan Bentley discuss how organisations can use technology to free up employees' time and mental capacity, so they can focus on innovation, improving the client experience, and perform higher value work.
Here is a taste of what Tracey and Dan cover in the conversation:
How technology empowers team to innovate and focus on client experience. Organisations must free up capacity for high-value tasks by automating repetitive, small tasks.Successful organisations use AI to enable their teams to focus on high-value activities, such as content creation and meeting minute taking.Fear of AI replacing jobs is misplaced; it can actually free up time for employees to focus on innovation and improvement.Automating routine tasks to free up time for more value-added work and mental load for employees.Introduce enabling technology to improve resourcing and productivity.Links from the episode:
The Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here -
In this episode, Tracey Newman and Dan Bentley discuss how individuals can help create a culture of innovation within their organisation, regardless of their formal leadership role. It provides insights and strategies for demonstrating creative leadership, aligning work with organisational mission, understanding client needs, and empowering others through collaboration.
Here is a taste of what Tracey and Dan cover in the conversation:
Deepen understanding of mission and align daily activities with it. Protect time and resources by ensuring mission-critical projects are prioritised.Embrace failure as learning, lead by example, and demonstrate creative problem-solving skills.Gain a deep understanding of client needs through research, frontline work, and client interactions. Seek feedback from clients to improve services and demonstrate understanding.Collaborate with allies across the organisation to drive change and co-design solutions.Cultivate innovation mindset, embrace learning, seek feedback, and share improvements.Links from the episode:
The Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here -
In this episode, Tracey Newman and Dan Bentley discusses technology in the nonprofit sector, featuring insights from David Spriggs, CEO of Infoxchange. Some of the topics discussed are AI adoption, cybersecurity challenges, data analysis opportunities, and the importance of digital transformation planning.
Here is a taste of what Tracey and Dan cover in the conversation:
Technology in the non-profit sector with industry insights from David Spriggs.Technology and social justice with a focus on the work of Infoxchange. Insights from the State of Digital Technology in the Not-for-Profit Sector report.Adoption and implications of generative AI and guidelines for use.Cybersecurity and data management challenges in the nonprofit sector.Opportunities around data analysis, digital skills and collaboration.Importance of digital transformation planning.Links from the episode:
Digital Transformation Hub: Click hereConnecting Up Platform: Click hereTechnology for Social Justice Conference: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here -
In this episode, Tracey Newman and Dan Bentley discuss why innovation is essential for non-profits and not just a nice-to-have, and provides advice for leaders on how to shift mindsets and overcome challenges to innovation within their organisations.
Here is a taste of what Tracey and Dan cover in the conversation:
Leaders need to change mindsets from wanting innovation to making it happen Why challenges like lack of time and resources are a nature of the sector and need to be overcomeInnovation ensures organisations can adapt and be resilient to changesInnovation is needed to make services accessible to more of the communityLinks from the episode:
Co-design For Impact - Co-design Training: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here -
In this episode, Tracey Newman and Dan Bentley speak with Jeff Walkley, CEO of Belgravia Foundation discussing how his organisation promotes inclusivity and client centricity through programs that support physical activity for people with disabilities and mental health, while also gathering community feedback and evaluating initiatives for long-term sustainability.
Here is a taste of what Tracey, Dan & Jeff cover in the conversation:
Jeff shares his experience in promoting inclusivity and client centricity in Belgravia Leisure, highlighting the importance of evaluating innovations for long-term benefits.Creating programs for people with disabilities and older adults at the university, leading to increased physical activity and happiness.How Jeff and his team rapidly developed and scaled a mental health e-learning program for the leisure sector.How they partnered with a group of councils in Melbourne to develop a free online program to improve staff awareness of disability inclusion in leisure centers, with over 11,000 workers completing the program.Collaborated with competitors in the leisure sector to create a mental health training program.Links from the episode:
Belgravia Foundation website: Click hereCo-design For Impact - Co-design Training: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here -
In this episode, Tracey Newman and Dan Bentley discuss the importance of implementation in innovation and how focusing on execution is key to realising impact from great ideas. It provides tips for organisations on establishing processes to successfully implement innovative concepts.
Here is a taste of what Tracey and Dan cover in the conversation:
Implementation's role in innovation.How focusing on implementation can help bring ideas to life and make a positive difference in the world.The value of having a process for implementation at an organisational level to create impact.Organisations that extend their processes to implementation and delivery see more successful outcomes Investing resources in designing and co-creating with people, but not realising the benefits, is a waste of limited resourcesThe role good change management plays in idea implementation.Effective change management processes and good communication are crucial for successful idea execution, as they help to engage people across the organisation and avoid resistance.Focus on solving the problem, not the idea, to achieve impact and make a difference.Links from the episode:
Co-design For Impact - Co-design Training: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here -
In this episode, Tracey Newman and Dan Bentley discuss four common mistakes organisations make that can hinder their ability to innovate successfully. The mistakes covered include a lack of structured innovation processes, internal rather than client-focused innovation, risk-averse leadership styles, and not having a compelling reason for change.
Here is a taste of what Tracey and Dan cover in the conversation:
Common innovation mistakes in organisations.Organisations often lack a structured approach to innovation, leading to inconsistent ideation and lack of prioritisation. Lack of resourcing and clear criteria for evaluating ideas can hinder successful innovation.Internal vs. client-focused innovation.Leaders must create space and resources for innovation to succeed, rather than relying on chance or expecting employees to innovate in their free time.Organisations often prioritise internal efficiency over client needs, leading to decisions that make life more difficult for those they aim to support.Leaders who prioritise learning and understanding client needs over ego and internal efficiency can create a more impactful and client-centered organisation.Leaders who are risk-averse and don't have a reason for change often stifle innovation and learning.Links from the episode:
Co-design For Impact - Co-design Training: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here -
In this episode, Tracey Newman and Dan Bentley speak with Jamie Hodgson, CEO of Chrysalis Transformation Hub within Key Assets Australia. He discusses how Chrysalis is taking a shared service approach to build innovation capability within the organisation, with their first initiative focusing on co-designing with young people on the 'Voice of the Child'.
Here is a taste of what Tracey and Dan cover in the conversation:
Chrysalis was set up to disrupt and innovate within the organisation using human-centred designChrysalis is taking a shared service approach to build innovation capability.Their first initiative is focusing on the 'Voice of the Child' and co-designing with young people.Key Assets is committed to innovation at all levels including the boardLinks from the episode:
Key Assets Australia: Click hereCo-design For Impact - Co-design Training: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here -
In this episode, Tracey Newman and Dan Bentley speak with Rachael Cook, founder of Inclusee, discussing how her organisation provides social connection services to older Australians and refocused their model and operations based on their mission to reduce social isolation. They share how clarifying their purpose allowed them to innovate and impact more participants through virtual programs and a remote workforce nationally.
Mission focus and innovation in social sector organisation.Nonprofit organisation's growth and change. Transitioning from bricks-and-mortar to remote work.Remote work, technology, and social connection for older adults.Nonprofit organisation's mission-aligned decision-making and strategic growth.Social innovation and impact with Inclusee organisation.
Here is a taste of what Tracey and Dan cover in the conversation:Links from the episode:
Inclusee website: Click hereCo-design For Impact - Co-design Training: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here -
In this episode, Tracey Newman and Dan Bentley talk about why every organisation needs an innovation process. They also cover what a good innovation process looks like and some things leaders should think about when setting one up.
Here is a taste of what Tracey and Dan cover in the conversation:
Empowering people through an innovation process is crucial for organisations to be innovative and impactful. Innovative and impactful organisations enable their people to create change by providing an easy and accessible innovation process.Implementing idea-sourcing platforms in organisations.Importance of engagement and diverse representation in idea-sourcing programs.The need for representatives from different teams to understand the impact of ideas on the entire client journey.Insights-driven approach can lead to more effective solutions by avoiding unnecessary technology and streamlining processes.Making the submission process easy and flexible for frontline staff is key.Links from the episode:
Co-design For Impact - Co-design Training: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here -
In this episode, Tracey Newman and Dan Bentley discuss when it makes sense to bring in consultants for social innovation projects. They highlight the benefits consultants can provide through fresh perspectives, specialised expertise, driving change, reducing risks, and building long-term organisational capacity.
Here is a taste of what Tracey and Dan cover in the conversation:
Benefits of consultants for social innovation projects: fresh perspectives, specialised knowledge, driving needed change, reducing risk through expert guidance, and building sustainable capacity.When consultants add value: for complex problems/opportunities requiring expertise, large/complex projects, and building organisational capacity long-term.Consultants bring new capabilities and experience to organisations, saving time and resources compared to building internally.Fresh eyes from consultants help identify blind spots and bring new perspectives.Consultants provide impartial insights and help navigate organisational politics.Consultants take on project management to free up internal stakeholders' time and focus.Consultants have a remit for change and can facilitate it more effectively than internal teams.Frameworks developed by consultants save time and expertise despite taking years to developLinks from the episode:
Co-design For Impact - Co-design Training: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here -
In this episode, Tracey Newman and Dan Bentley speak with Claire Rogers, founder of Oho, discussing her organisation's mission to prevent unsuitable people from working in care industries through automating ongoing credential monitoring of staff. She shares her career journey and how Oho helps care organisations validate the credentials of over 111,000 staff members, covering 2.9 million people receiving care.
Here is a taste of what Tracey and Dan cover in the conversation:
Claire Rogers introduces herself and her organisation Oho, which helps care organisations validate staff credentials on an ongoing basis through automation Claire discussed her career journey from banking to World Vision to founding OhoOho was created in response to issues identified in the Royal Commission into Aged Care Oho ensures staff credentials are valid by checking them against government registers in real-timeOho's mission is to prevent unsuitable people from working in care industries through ongoing credential monitoringClaire shares her experience of using the mission of an organisation to attract staff and innovateLinks from the episode:
Oho Website: Click hereCo-design For Impact - Co-design Training: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here - Se mer
