Episoder
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this episode, former Global Head of Process Experience at Tesco, Laura McLaren shares why successful change is about understanding people as much as it is about managing projects. From Oyster cards to neuroscience, she explores what it really takes to embed lasting change that people actually adopt.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/driving-sustainable-improvement-in-a-global-organisation/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
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Save the Date. 17th March 2026.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
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Featuring Richard Best
Director of Improvement, University Hospitals Plymouth NHS Trust & Deputy Director of Quality Improvement for Specialised Commissioning, NHS EnglandWhat’s getting in the way of real, lasting improvement in your organisation? Is it time? Buy-in? Or just too much variation in how your teams are led?
From streamlining thousands of admin processes to embedding Leader Standard Work into the everyday, Richard reveals how sustainable routines like daily check-ins and meaningful one-to-ones can make a big impact. Not overnight, but over time.
He speaks candidly about leading through dips in enthusiasm, and why simplicity, structure, and visibility are often the most undervalued tools in a leader’s kit. This is grounded, honest insight from someone who’s spent years working alongside teams, unpicking complexity, and helping improvement take root.
If you’re trying to build momentum, create alignment in leadership, or embed lasting improvement, you won’t want to miss this. Listen now and discover how better routines lead to better results.
Related content:
White paper: Lead Change - A Guide to Shaping Organisational CulturePodcast: Psychology Essentials that Leaders Need to KnowOn Demand Webinar: Leading Leaders – How to Engage Your Organisation in ChangePERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn
Save the Date. 17th March 2026.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
>>> Join Priority Booking List <<<
More from PMI: -
Mangler du episoder?
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this episode, Neurodiversity Trainer and Consultant Rosie Brighty shares practical advice on how standardised processes can be made more inclusive for neurodivergent team members. From visual cues to logical file structures, Rosie highlights the balance between necessary structure and flexible thinking, showing how inclusive process design doesn’t mean compromising on performance.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/understanding-variation-in-our-people-not-just-our-processes/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn
Save the Date. 17th March 2026.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
>>> Join Priority Booking List <<<
More from PMI: -
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast.
In this minisode, Jason Hill, Chairman and Chief Engineer at Hill Helicopters, discusses the art of designing processes that evolve with a business. From manufacturing every component in-house to managing data and workflows, Jason shares how his team builds systems that are both structured and adaptable.
Every start-up feels broken at times, but how do you create processes that grow with you rather than hold you back? Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-how-did-hill-helicopters-revolutionise-the-aviation-industry/PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn
Save the Date. 17th March 2026.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
>>> Join Priority Booking List <<<
More from PMI: -
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast.
In this minisode, PMI's Susannah Clarke, Kate Smith and Rich Seddon explore the risks of digital transformation without a clear purpose. Are businesses falling into the trap of letting technology drive the process, rather than the other way around? And how can organisations ensure digitisation truly adds value?
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/maximising-inputs-fuelling-growth-balancing-value/PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn
Save the Date. 17th March 2026.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
>>> Join Priority Booking List <<<
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Is your transformation strategy energising your people, or exhausting them?
Transformation expert and BQF Non-Executive Director Laila Iftikhar-Ali shares practical insights for leaders looking to drive meaningful change without leaving their teams behind.
Drawing on years of cross-sector experience, Laila explores how to build psychological safety, unlock individual motivation, and create the conditions where change sticks long after the spotlight moves on. She shares real-world examples of identifying internal influencers, navigating change fatigue, and leveraging technology whilst prioritising human intelligence.
Whether you're balancing the pressures of daily delivery with the need for innovation, or integrating tech without losing touch, you’ll want to hear this. Listen now to discover how purpose, empowerment, and culture are the real drivers of transformation success.
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn
Save the Date. 17th March 2026.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
>>> Join Priority Booking List <<<
More from PMI: -
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast.
In this minisode, Helen Mahy, Chair of the NextEnergy Solar Fund and Non-Executive Director at SSE plc and Gowling WLG, shares why modern boards must go beyond the boardroom. How do great leaders balance strategic oversight with on-the-ground understanding?
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/what-makes-an-effective-non-executive-director-steering-ftse-companies/PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn
Save the Date. 17th March 2026.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
>>> Join Priority Booking List <<<
More from PMI: -
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast.
In this minisode, Jamie Bowen, Head of ESG and Improvement at Chevron Group, shares insights into overcoming challenges when scaling business improvement across a growing organisation. How do you sustain Continuous Improvement and share knowledge as your company evolves?
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/integrating-esg-and-business-improvement/PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn
Save the Date. 17th March 2026.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
>>> Join Priority Booking List <<<
More from PMI: -
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast.
In this minisode, Jason Hill, Chairman and Chief Engineer at Hill Helicopters, discusses the critical role of leadership in driving innovation and business growth. What does it take to keep your team on track while scaling your business?
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-how-did-hill-helicopters-revolutionise-the-aviation-industry/PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn
Save the Date. 17th March 2026.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
>>> Join Priority Booking List <<<
More from PMI: -
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast.
In this minisode, join Laura McLaren, Global Head of Process Excellence at Tesco, and PMI’s Susannah Clarke as they discuss the benefits of gamification. How can you bring your improvement initiatives to life in a way that engages and excites your team?
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/driving-sustainable-improvement-in-a-global-organisation/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn
Save the Date. 17th March 2026.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
>>> Join Priority Booking List <<<
More from PMI: -
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast.
Join Jamie Bowen, Head of ESG and Improvement at Chevron Group and PMI’s Susannah Clarke as they discuss the importance of empowering others to make decisions and take ownership. What steps can you take today to foster a culture of growth where your team feels confident in making decisions?
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/integrating-esg-and-business-improvement/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn
Save the Date. 17th March 2026.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
>>> Join Priority Booking List <<<
More from PMI: -
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast.
In this minisode, Emma Howard Boyd CBE, speaks with PMI’s Susannah Clarke about the impact of gender diversity on organisational performance. How does gender diversity enhance decision-making and innovation within your organisation?
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-leading-for-the-future-with-emma-howard-boyd-cbe/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn
Save the Date. 17th March 2026.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
>>> Join Priority Booking List <<<
More from PMI: -
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast.
In this minisode, join Steve Vaid, CEO of Money Advice Trust, and PMI’s Susannah Clarke as they explore the power of small, iterative improvements. How can testing on a small scale drive big impact, both for customers and teams?
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/customer-centric-leadership-insights-from-charity-to-commerce/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn
Save the Date. 17th March 2026.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
>>> Join Priority Booking List <<<
More from PMI: -
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast.
In this thought-provoking minisode, PMI’s Susannah Clarke and Karen Leftley discuss a crucial yet often overlooked element of professional growth: the power of a strong, supportive network. How are you investing in your network today?
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/set-the-direction-and-do-brilliant-things-with-karen-leftley-bqf-president/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn
Save the Date. 17th March 2026.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
>>> Join Priority Booking List <<<
More from PMI: -
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast.
In this minisode, join PMI’s Susannah Clarke in conversation with Ali Bolton about how apprenticeships have evolved beyond traditional school-leaver programmes to support professionals at all stages of their careers. Ali shares insights on securing organisational buy-in, maximising apprenticeship funding, and how improvement apprenticeships empower individuals to drive meaningful change in their roles.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-a-leadership-journey-fuelled-by-curiosity/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn
Save the Date. 17th March 2026.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
>>> Join Priority Booking List <<<
More from PMI: -
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast.
In this minisode, join Laura McLaren, Global Head of Process Excellence at Tesco, as she shares why diversity is a key strength in her global teams. Laura discusses the value of in-country leads, the power of human connections, and how fostering an inclusive and engaging team culture leads to stronger relationships and better business outcomes.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/driving-sustainable-improvement-in-a-global-organisation/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn
Save the Date. 17th March 2026.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
>>> Join Priority Booking List <<<
More from PMI: -
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
Join PMI’s Susannah Clarke in the studio with Jamie Bowen, the visionary Head of ESG and Improvement at Chevron Group, as he challenges the conventional view of ESG practices as mere compliance and data reporting, advocating for its potential to create business value.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/integrating-esg-and-business-improvement/PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn
Save the Date. 17th March 2026.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
>>> Join Priority Booking List <<<
More from PMI: -
Are you truly leading your teams or just keeping things moving? Rethink how you lead, improve, and align your teams for success with our latest episode of Leading for Business Excellence.
Ron Darnell, Senior Quality Manager at Siemens Energy Wind Power, invites us into his leadership journey, sharing the highs and the missteps that have shaped his approach to Operational Excellence. With a wealth of stories from his military background and years in the wind energy sector, Ron reveals the lessons learned from building a culture of improvement, tackling hidden factories, and leading change.
These are insightful lessons from a seasoned leader, so listen now and start transforming your leadership impact today.PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn
Save the Date. 17th March 2026.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
>>> Join Priority Booking List <<<
More from PMI: -
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
This minisode features Steve Vaid as he reflects on his journey of leading a cultural transformation from the charity sector to financial services. Discover how a relentless focus on the customer, from Net Promoter Scores to vulnerability analysis, not only lifted scores and retention rates but also built a team ready to thrive through crises, from a Royal Commission inquiry to Covid-19.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/customer-centric-leadership-insights-from-charity-to-commerce/PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn
Save the Date. 17th March 2026.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
>>> Join Priority Booking List <<<
More from PMI: -
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
This episode features Paul Hayward from CooperVision as he shares how listening and engaging with team members at all levels has fostered a culture of curiosity to drive meaningful process improvement across his organisation.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/continuous-improvement-culture-an-award-winning-journey/PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn
Save the Date. 17th March 2026.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
>>> Join Priority Booking List <<<
More from PMI: - Se mer