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Amid the current political and social climate, several organizations have begun to roll back their diversity, equity, inclusion and accessibility (DEIA) programs. But is this just a passing trend or a more permanent reassessment of the role DEIA plays in the workplace? Ann Thomas, Chief Diversity and Inclusion Officer at Stinson LLP, joins the program to discuss the state of DEIA today, how firms of different sizes should approach their DEIA initiatives, and how clients are still looking for their firms to show progress on diversity and inclusion.
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When the Middle Tennessee Chapter lost one of their own to suicide, chapter members worked through their grief by taking action and forming a Mental Health Task Force. In this episode, task force members Teresa J. Walker, CLM, Tennessee Private Trust Services Director at Holland & Knight LLP, and Dana L. Holsomback, CLM, Office Administrator at Ogletree, Deakins, Nash, Smoak & Stewart, PC, share what they’ve learned, issue a call to action for other ALA chapters and remember their friend Jennie and their #LovedJennie movement.
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Customer service may seem like a lost art nowadays, but for your legal organization, that means it's more important than ever to get it right. In this episode, Richard Culberson, Chief Executive Officer of Moneypenny and Voice Nation, North America, discusses how to ensure your intake process makes a great first impression on potential clients and how to adapt it to the market you're in.
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Amid everything your firm does on a daily basis, digital marketing may not seem like a top priority, but it can be one of the most important ways to grow your business and find new clients. Join Bo Royal, Co-Founder and Chief Executive Officer of Pareto Legal, as he shares his insights on how you can use marketing to cut through the online noise, track analytics and get a large return on your investment. ALA's Marketing Administrator (and resident Swiftie) Meghann Krone also joins the show to explain how capitalizing on trends is a great way to gain exposure.
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A robust mentorship program can be an important recruiting and retention tool for your firm, but it also requires commitment from everyone involved. In this episode, Elise Powers, Founder of Eleview Consulting, talks about how to structure a mentorship program and convince partners to dedicate time to supporting the next generation of senior attorneys. She also gives a preview of her presentation at ALA's 2024 Annual Conference titled, "How to Reenergize Your Firm's Mentorship Program."
For more information or to register for Annual Conference, visit alaannualconf.org. -
Recognizing the need for succession plans at your firm is a good first step, but what does that plan look like in practice? In this episode, David Wood, a former trial attorney and Principal of David Wood Consulting, talks about the plan he created and used to successfully transition his clients to the next generation of attorneys. He also discusses the role firm administrators play in ensuring a succession plan runs smoothly.
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Why is change such a tough thing to manage in firms (well, for people in general)? We delve into that question in this episode. Catherine Alman MacDonagh, JD, the Founder of Legal Lean Sigma Institute and a member of ALA’s Professional Development Advisory Committee, discusses steps for managing change, the importance of creating small change “wins,” how to avoid change burnout and more. Plus, we leave on a positive note about how to feel hopeful about changes.
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What can penguins teach us about instituting change at your firm? Shaun Jardine, lawyer and author of Ditch the Billable Hour, and his sidekick Declan the Penguin answer that question through the lens of shifting your billing method to value-based pricing (VBP). VBP can be a good way to consolidate the many different billable hour policies attorneys have while offering clients the quantity and quality of service they desire. We also talk about managing mindset changes and how billing policies can affect other key areas of legal administration, such as succession planning and recruiting young talent.
Speaker Bio:
As a lawyer and former Chief Executive Officer of a Top 250 UK law firm, Shaun Jardine has insight into what makes firms and their staff tick. He is the author of Ditch The Billable Hour! Implementing Value-Based Pricing in a Law Firm, which was published in January 2024. Jardine founded Big Yellow Penguin in 2021 with the aim of encouraging and helping lawyers and law firms to adopt practices, including value-based pricing, that will make their futures more secure — both financially and operationally — and enjoy practicing their craft again.
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In Part 2 of our conversation with Kriti Sharma, Chief Product Officer of Legal Tech at Thomson Reuters, we talk about the questions you should ask when choosing AI software to use at your firm, what the regulation landscape looks like and how AI will change the future of talent recruitment.
Speaker Bio
Kriti Sharma is Chief Product Officer of Legal Tech at Thomson Reuters, focusing on leveraging technology to transform professional work. Sharma was named in the Forbes 30 under 30 list for advancements in technology. She is a Google Grace Hopper Scholar and a winner of the Google Women in Engineering Award. Her TED talk has been viewed more than two million times. In 2017, Sharma founded AI for Good UK, an organization that's using AI and data to help solve some of the toughest global challenges of our time. -
In the first of our two-part conversation with Kriti Sharma, Chief Product Officer of Legal Tech at Thomson Reuters, we discuss some of the latest ways artificial intelligence (AI) is evolving in the legal space, such as by simplifying research and administrative tasks, as well as how to avoid some of the common AI pitfalls like hallucinations. But don’t worry! The robots aren’t taking over our jobs just yet. After all, they still need us to tell them what to do. Stay tuned for Part 2 coming soon!
Speaker Bio
Kriti Sharma is Chief Product Officer of Legal Tech at Thomson Reuters, focusing on leveraging technology to transform professional work. Sharma was named in the Forbes 30 under 30 list for advancements in technology. She is a Google Grace Hopper Scholar and a winner of the Google Women in Engineering Award. Her TED talk has been viewed more than two million times. In 2017, Sharma founded AI for Good UK, an organization that's using AI and data to help solve some of the toughest global challenges of our time.
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No attorney wants to think about what happens when they stop practicing, but it’s crucial to have those conversations now. Debbie Foster, Partner at Affinity Consulting, joined Legal Management Talk to discuss how to bring up those difficult conversations and why it’s important to not only your firm, but your clients, to have a solid plan in place in case a lawyer retires or has to stop working.
Speaker Bio:
Debbie Foster is a nationally recognized thought leader on management, efficiency and innovation in professional legal organizations. Her 20-plus years of experience — combined with a mix of strategic management and strong leadership skills — has enabled her to work with law firms and legal departments to help them navigate the ever-changing legal services delivery landscape. Foster has been working with law firms and legal departments since 1995, earned her Lean Six Sigma Certification and is relied on by firms all over the country as a management consultant. -
2023 has been an exciting year for LMT, and we wanted to celebrate by compiling some of our favorite moments from the year’s episodes. Check out snippets from our conversations that covered legal ops, mental wellness, AI and much more. If you want to hear more from these episodes and others, be sure to go to alanet.org/podcast, ALA’s Youtube channel, or download episodes wherever you get your podcasts. And please subscribe to our Youtube channel so that you can get notified every time a new episode drops. Thanks for watching and listening! Have a Happy New Year, and stay tuned for all new episodes in 2024!
Understanding Legal Ops with Tom StephensonCan AI Make Your Firm More Efficient? with Hamid KohanA Peek Around the Corner with PDAC: Imposter Syndrome in Legal (and Life)Mental Health: Shifting the Conversation from Stigma to SupportBuilding an Inclusive Workplace with Terry IsnerBecoming a Certified Legal Manager with Rita Nielsen, CLM, PHR, SHRM-CP
Featuring clips from episodes: -
In this edition of Peek Around the Corner with PDAC (ALA’s Professional Development Advisory Committee), we talk about the parts of leadership that can impact an employee’s connection and experience at your firm. Christine Wilbur, MBA,Associate Executive Director, Orange County Bar Association and a member of PDAC, discusses what prospective or existing employees really need. From support and resources to intangible parts of good leadership, we cover how to get your staff showing up as their best selves each day so they can feel connected to their work and see how it fits into the firm’s overall purpose.
Speaker Bio:
Christine Wilbur, MBA, is the Associate Executive Director of the Orange County Bar Association and a member of ALA’s Professional Development Advisory Committee.
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Neurodiversity — especially ADHD — is quite prevalent in the legal industry, but few know how to address it. Casey Dixon of Dixon Life Coaching and Krista Larson of Stinson LLP joined Legal Management Talk to discuss Stinson’s new program to promote well-being among attorneys and staff with ADHD, as well as what firms can do to help make life easier for employees with executive function disorders.
Speaker Bios
Casey Dixon is a Professional, Board and Senior Certified Life Coach. She is the founder of Dixon Life Coaching.
Krista Larson is the Director of Well-Being at Stinson LLP.
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So many of us struggle with mental health challenges, and admitting it isn’t cause for shame. The fact is, conversations about mental health need to continue in order to dismantle the stigma attached to it. We do just that in this episode with ALA Past President James Cornell, Director of Office Administration at Shook, Hardy & Bacon. James opens up about his own recent mental health struggles and shares his thoughts on why burnout is so prevalent in the legal industry. Plus, we discuss what you can do if you suspect a colleague is struggling.
Resources mentioned in the podcast:
https://www.alanet.org/legal-management/2021/march/features/making-mental-health-matter
https://www.alanet.org/events/2021-events/mental-health-first-aid-certification-program
Speaker BioJames Cornell is the Director of Office Administration for Shook, Hardy & Bacon LLP. He served as ALA President from 2019–2020.
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If you haven’t yet thought about how to incorporate artificial intelligence (AI) into your firm’s operations, now’s the time before you get left behind. Hamid Kohan, President and Chief Executive Officer of Legal Soft, joins the show to talk about how AI can make your firm more efficient from the intake process through litigation, as well as the risks that AI still poses. We also discuss virtual support staffing and other ways to take advantage of the technology available today.
Speaker Bio
Hamid Kohan is the President and Chief Executive Officer of Legal Soft, spearheading the revolution of the legal industry and virtual legal staffing. Kohan is also the Founder of Magic Law Group, a national law firm specializing in personal injury, lemon law, employment law and workers' compensation. Kohan has authored several books, including How to Scale Your Stupid Law Firm, How to Scale Your Stupid AI Law Firm and the upcoming How to Tune-Up Your Practice.
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Today, we’re talking about insurance. Wait, don’t click away yet! Cyber insurance is one of the key ways you can protect your firm if and when you’re hit with a cyberattack. Jeremy King, Partner at Olshan Frome Wolosky and Chair of the firm’s Insurance Coverage Law Practice, walks us through what to look for when choosing or changing your cyber insurance coverage and how policies have changed to accommodate cloud servers and remote work. Plus, find out how your or your clients’ cyber reporting requirements may have changed thanks to a new Securities and Exchange Commission (SEC) rule for public companies.
Speaker Bio
Jeremy M. King is a Partner at Olshan Frome Wolosky in New York. As the firm’s Chair of Insurance Coverage Law Practice, King concentrates his legal practice on insurance coverage actions and other civil litigation matters.
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Imposter syndrome — we all experience it in our daily lives. Talking about it is one way to get through it. We did just that with Roberta Bauer, Regional Office Administrator of Ogletree Deakins and 2023-2024 Chair of ALA’s Professional Development Advisory Committee. Plus, find out the solid advice The Berenstain Bears offer for working through feelings of insecurity.
Check out the PDAC roundtable on imposter syndrome here. (Note: You must be logged in to view.)
Speaker Bio
Roberta Bauer is the Regional Office Manager of Ogletree Deakins and is the current Chair of ALA’s Professional Development Advisory Committee.
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Legal operations shares many similarities with firm administration, and thinking with a legal ops mindset can help make your firm more efficient. Tom Stephenson, Vice President of Community and Legal Ops at Legal.io, joins us to talk about the six key elements of legal ops and how using those principles allows your firm to streamline processes ranging from billing to client management to e-discovery.
Speaker Bio
Tom Stephenson is Vice President of Community & Legal Operations at Legal.io where he devises and executes community & operational strategies for the fastest-growing legal talent & community marketplace. Previously, Stephenson served as Director of Legal Operations at Credit Karma and as Teladoc Health’s first legal operations executive amid the pandemic while supporting the largest merger and acquisition (M&A) transaction in virtual care history. Stephenson is also the co-founder of the Dear Legal Ops podcast, which shares valuable insights and empowers listeners across the corporate in-house and legal operations profession.
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The cloud may seem like a nebulous idea, but it could also be one of the best ways to make your firm’s operations more efficient and secure. Amy Kosey, Account Executive at Innovative Computing Systems, joins us to talk about what the cloud is, why firms should transition to the cloud if they haven’t already and what they need to do to prevent any cybersecurity risks. If you’re looking to make the switch, we also discuss how to determine which cloud service provider is best for your firm.
Speaker Bio
Amy Kosey has served as an account executive with Innovative Computing Systems since 2016 and has more than 25 years of legal technology experience.
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