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In this high-energy episode, Cindy reconnects with longtime friend and industry force Katy Woldaâa woman who went from selling sunglasses at a car wash to dominating the sales floor in a male-driven industry.
Katy breaks down what it really takes to succeed in automotive and beyond. Whether you're performing your craft, prospecting for the next opportunity, or perfecting your craft through training, she reminds us there are no shortcuts. Just daily action, confidence, and consistency.
Youâll hear hilarious stories, hard-earned lessons, and powerful insights into the âTell, Show, Do, Reviewâ method that Katy swears by. From fighting for her spot in the showroom to becoming a sought-after trainer and motivator, Katyâs journey is a masterclass in owning your value and betting on yourself.
This oneâs fast, fun, and full of fire. Donât miss it.
Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com -
This oneâs a shoutout, a call to action, a desperate pleaâwhatever you want to call itâI need a guest! Someone whoâs lived the wild, weird, and wonderful life on the service drive. If youâve ever been a service advisor, manager, parts guru, collision tech, or anyone whoâs survived a dealership with your sanity mostly intact⊠Iâm talkinâ to you.
Podcast salespeople are out here clawing their way onto every mic they can find, but in the service department? Weâre over here like, âPodcast? Sounds groovy⊠but what would we even say?â Truth isâweâve got plenty to say. From high-pressure mornings and caffeine addictions, to legendary coworkers and unforgettable customers, this industry is packed with stories that are funny, inspiring, and sometimes downright absurd.
So instead of listening to me rant solo about tires, CSI scores, and Houstonâs mystery dealerships, join me! Letâs spill the service drive tea without dragging customers or manufacturers through the mud. Letâs talk shop, laugh hard, and maybe even reveal a few âwho done itsâ from the lane.
Nominate a friend, tag your old coworkers, or just raise your hand and say, âIâm in.â Letâs keep it real, keep it fun, and entertain the worldâone service drive story at a time.
Join our Journey:
Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at [email protected]: Connect on LinkedinFacebook: Join us on FacebookHost:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com -
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Reposting one of our favorite episodes of On The Drive! Cindy Lawrence and Producer Janine take a deep dive into the world of tire treadâwhy it matters for safety, your wallet, and lease agreements. Whether you're prepping for a lease turn-in or just want to stay safe on the road, this episode has all the expert insights you need. Tune in as we break down tread patterns, traction, and the true value of good tires.
Join our Journey:
Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple PodcastsEmail us at [email protected]
LinkedIn: Connect on Linkedin
Facebook: Join us on Facebook
Phone: 713.299.2435
Web: AtYourServcie-Drive.com
Tire Tread :Tire Tread in MM
Tire Wear Patterns : Tire Wear Indicators
Stopping Distance : Stopping Your Car_ Tread Depth on Wet Roads -
Welcome back to On The Drive with Cindy Lawrence â coming to you live from an airport tarmac in Denver, Colorado! In this candid, late-night episode, Cindy reflects on a week spent with Mercedes-Benz of Littleton and dives deep into something every driver will face but never expects: windshield replacements.
From surprising high-demand windshield repairs in Colorado to the hidden secrets of factory vs. aftermarket glass, Cindy shares insider dealership knowledge, personal mishaps (like smashing a brand-new Mercedes with a kayak â yes, that happened), and the one simple trick to diagnose whether a crack is stress-related or impact-based.
Whether youâre curious about why some states like Florida offer free replacements or how calibration plays a crucial role in modern vehicles, this episode is packed with real-life lessons, dealership tips, and a few laughs â all wrapped up in Cindyâs signature straight-shooting style.
If youâve ever had a chip, a crack, or a flying noodle moment â this episode is for you.
Tune in to learn why windshields matter more than you think â and why sometimes, looking forward means fixing whatâs right in front of you.
Join our Journey:
Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at [email protected]: Connect on LinkedinFacebook: Join us on FacebookHost:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com -
What happens when you blend leadership, resilience, and a touch of gratitude? You get a roadmap for success that drives both business and personal growth. In this dynamic conversation, Cindy Lawrence sits down with the remarkable Jeannie Rytelbach to discuss the power of trust, branding, and human connection in the high-stakes world of automotive.
From the unexpected lessons of a frustrating customer encounter to the strategic brilliance that won a Honda dealership point, Jeannie shares how the 4 GâsâGratitude, Growth, Grace, and Goalsâhave shaped her journey. Discover why community matters, how trust accelerates success, and why sometimes the best leadership move is knowing when to step back.
Full of humor, real-life experiences, and game-changing insights, this episode will leave you inspired to take the wheel in your own career and life. Buckle upâbecause this ride is all about transformation!
Join our Journey:
Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at [email protected]: Connect on LinkedinFacebook: Join us on FacebookHost:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com -
In this episode of On The Drive, host Cindy Lawrence welcomes Erica Bruno from Recall Masters for an in-depth discussion on vehicle recalls and the vital role they play in consumer safety. With a family legacy rooted in the automotive industry, Erica shares her fascinating journeyâfrom growing up surrounded by dealerships to becoming a leader in recall management and customer service.
Join us as we explore how recalls impact dealerships, why accurate data is crucial for both safety and customer retention, and how Recall Masters helps streamline the process for dealers and drivers alike. Ericaâs expertise, combined with her passion for human-centered service, makes this a must-listen for industry professionals and car owners alike.
Buckle up and get ready for valuable insights into the ever-evolving world of vehicle recalls!
Join our Journey:
Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at [email protected]: Connect on LinkedinFacebook: Join us on FacebookHost:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com -
Ever wonder what it takes to turn a service department into a well-oiled machine? Meet Jordan Hughes, the powerhouse service manager at Dwayne Lane CDJR, who climbed the ranks from advisor to bossâand sheâs here to share how she did it!
In this episode of On The Drive, host Cindy Lawrence dives into Jordanâs leadership playbook, her dynamic partnership with shop foreman Bill (aka the âDadâ of the shop), and how theyâre transforming the customer experience with video inspections and a rock-solid team culture.
Plus, hear about Jordanâs trip to Miami for Women in Automotive, her first taste of Cuban colada (hello caffeine rush!), and why a happy shop = happy customers. Get ready for laughs, leadership insights, and behind-the-scenes auto shop secrets!
Hit play now and buckle up for a ride into the world of next-level service management!
Join our Journey:
Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at [email protected]: Connect on LinkedinFacebook: Join us on FacebookHost:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com -
Ever wonder how a $3 bumper sticker could spark an unforgettable friendship? In this episode of On The Drive, Cindy Lawrence shares the heartwarming (and slightly nerve-wracking) story of Mrs. M, a devoted client who trusted Cindy with her beloved Mercedesâonly to find herself caught in the middle of the ultimate Valentineâs Day surprise. From a sneaky service delay to a dream G-Wagon reveal, Cindy takes us on a ride filled with loyalty, laughter, and a little creative storytelling. Buckle up for an episode that proves great customer service isnât just about carsâitâs about connections that go the extra mile.
Join our Journey:
Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at [email protected]: Connect on LinkedinFacebook: Join us on FacebookHost:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com -
Too often, training in the automotive industry feels like a one-and-done eventâinformation is shared, but nothing really changes. In this episode of On The Drive with Cindy Lawrence, we break down why "telling ainât training" and what it really takes to make learning stick.
Cindy sits down with Kyle Newsom, co-founder of Visperio, to explore the biggest challenges dealerships face in training service advisors and how to overcome them. They discuss:
Why traditional training methods fail and how to fix themThe power of personalized learning paths for lasting retentionHow manager involvement is the missing link in training successThe role of accountability and coaching in employee growthReal-world examples of how better training leads to better customer experiencesKyle shares how Visperio was founded to bridge these training gaps, emphasizing the importance of continuous learning, hands-on coaching, and clear expectations. Cindy adds her perspective on the impact of engaged leadership and why a lack of manager involvement can make or break a team.
If youâre tired of training that doesnât translate into real results, this episode is a must-listen! Tune in and learn how to transform training into a long-term success strategy.
Contact Kyle:
Website: https://visperio.com/
Join our Journey:
Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at [email protected]: Connect on LinkedinFacebook: Join us on FacebookHost:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops TrainingâŠYou Need Cindy! -
On The Drive with Cindy Lawrence presents an inspiring episode featuring Mindy Williams, Service Manager at CMA Colonial Subaru. From juggling the roles of wife and mother while pursuing her college degree to mastering the complexities of the automotive industry, Mindy exemplifies resilience and innovation.
With a team thatâs nearly overstaffedâa rarity in service departmentsâMindy has cultivated an environment where apprentices grow into master technicians. Her focus on building her team from within is a true reflection of her leadership, dedication, and commitment to excellence.
Join us as we dive into Mindyâs remarkable journey of raising her family while raising her team to new heights. Discover how sheâs not only breaking barriers but also setting new standards in the industry. This is a story of grit, growth, and the power of mentorship. Donât miss it!
Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at [email protected]: Connect on LinkedinFacebook: Join us on Facebook
Join our Journey:Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops TrainingâŠYou Need Cindy! -
Join Cindy Lawrence and Cindy Sarver as they dive into the challenges of dealing with abandoned special-order parts, backorders, and discontinued items in the automotive world. Itâs a chaotic landscape where the reasons you pay deposits on special orders become all too clear.
In this episode, we explore how service and parts departments navigate the fallout from post-COVID supply chain issues, along with the funny (and sometimes frustrating) reality of mis ordered parts. From the saga of Jaguar wiper arms to the magic of Wynnâs Supreme Engine Clean, weâve got a mix of insider stories, laughs, and lessons learned.
Whether you're in the business or just a car enthusiast, this episode will leave you with a new appreciation for the journey of getting your car fixed!
Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at [email protected]: Connect on LinkedinFacebook: Join us on Facebook
Join our Journey:Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops TrainingâŠYou Need Cindy! -
Welcome to âLive and On the Drive,â where we explore the dynamic intersections of business, culture, and innovation. Today, weâre thrilled to have Beth from Carter Myers Automotiveâan industry leader with 24 locations across three states, supporting 18 OEMs. Bethâs here to share CMAâs unique approach to recruiting the next generation of cultural and customer-focused advocates, all while transforming lives and moving relationships forward.
From renting Ryder trucks to empowering future leaders, Carter Myers Automotive is redefining what it means to build a career and a community. If youâre looking for a workplace where culture truly matters, youâll want to hear this. Oh, and for those braving the winter stormâweâre sending you some Florida warmth as we dive into this exciting conversation. So, buckle upâitâs time to move lives forward!
Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at [email protected]: Connect on LinkedinFacebook: Join us on Facebook
Join our Journey:Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops TrainingâŠYou Need Cindy! -
Join Cindy Lawrence and Cindy Sarver with On The Drive as they dive into the fascinating world of dealership amenities. From bottled water branded with luxury logos to unexpected perks like in-house movie theaters and complimentar
Buckle up as Cindy Lawrence and Cindy Sarver take you on a hilarious and eye-opening journey through the unexpected luxury wonderland of dealership amenities! From custom-label bottled water with a side of popcorn to in-house movie theaters , complimentary massages , and even golf courses , dealerships are serving up more than just car repairsâthey're delivering VIP experiences!
Cindy shares laugh-out-loud moments about stumbling upon hidden gems like iPads casually tucked next to popcorn stations and why service advisors need to shine a spotlight on these hidden perks.
Whether itâs stylish shuttle rides , barbershops on-site, or a quick workout in the dealership gym while your oil gets changed, these perks arenât just extra fluffâtheyâre customer satisfaction gold!
So, whether you're a service advisor looking to impress or a car owner wondering what perks youâve been missing , this episode is your VIP backstage pass to the dealership hospitality experience.
Tune in for laughs , insights, and one golden takeaway: Always ask, âWhat amenities do you offer?â
Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at [email protected]: Connect on LinkedinFacebook: Join us on Facebook
Join our Journey:Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops TrainingâŠYou Need Cindy! -
Get ready to hit the gas on part two of our conversation with fan-favorite Brian Trigalet from Wynns! Hosts Cindy Lawrence and Ann Griffith dive into the game-changing world of Video Multipoint Inspections (MPI) and their impact on trust, transparency, and efficiency in the automotive industry.
Join us as we explore the debate over who should talk maintenanceâtechnicians or advisorsâand how Video MPI is bridging the communication gap. Discover why preventative maintenance is the ultimate money-saver and how this technology gives technicians a voice while empowering advisors to shine. From tales of carbon buildup to a crash course on customer trust, this episode is packed with laughs, lessons, and a whole lot of love for the unsung heroes under the hood.
Whether youâre a car enthusiast or someone who just wants to keep their ride running smoothly, this episode will leave you informed and entertained. Tune in for another fun ride On The Drive!
Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at [email protected]: Connect on LinkedinFacebook: Join us on Facebook
Join our Journey:Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops TrainingâŠYou Need Cindy! -
Join Cindy Lawrence, Ann Griffith, and special guest Brian Trigalet as they hit the road to Lakeland, Florida, for a riveting conversation on the evolution of vehicle inspections. From the days of scribbled notes on greasy paper to cutting-edge video updates sent straight to your phone, this episode dives deep into how transparency, trust, and technology are transforming the auto repair experience. Laugh along as they recount quirky stories from the shop, explore the pros and cons of digital advancements, and debate whether kiosks and gadgets will ever replace the personal touch of a seasoned advisor. Tune in for insights, laughs, and a glimpse into the future of automotive care. Don't miss this joyride on "On The Drive"!
Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at [email protected]: Connect on LinkedinFacebook: Join us on Facebook
Join our Journey:Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops TrainingâŠYou Need Cindy! -
Ever wondered how a simple tire replacement turns into a masterclass on performance vehicles? In this lively episode, Cindy Lawrence shares a relatable story about a friendâs mom who unknowingly entered the world of high-maintenance luxury cars. From pricey specialty tires to the quirks of lease agreements, Cindy dives into what it really means to ownâor accidentally buyâa performance car.
With entertaining anecdotes and practical advice, Cindy breaks down why some cars cost more to maintain and how to avoid surprises like unexpected oil change fees or alignment costs. Whether youâre a seasoned car owner or just love a good story, this episode is packed with humor, insight, and the tips you didnât know you needed. Tune in, laugh along, and get ready to make smarter decisions about your ride!
Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at [email protected]: Connect on LinkedinFacebook: Join us on Facebook
Join our Journey:Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops TrainingâŠYou Need Cindy! -
In this exciting episode of On The Drive, hosts Cindy Lawrence and Ann Griffith dive into their passion project, OnTheDriveSolutions.comâa groundbreaking platform designed to streamline the chaos of the automotive service industry. From humorous anecdotes about childhood dreams of being radio DJs to the lightbulb moments that sparked this innovative idea, Cindy and Ann share how theyâre turning decades of industry experience into an accessible, game-changing solution for service advisors and managers alike.
Get ready to hear about the tools and tips that will make service advisorsâ lives easier, improve customer experiences, and revolutionize onboarding in dealerships nationwide. With a February 14, 2025 launch dateâjust in time for Valentineâs Dayâthis platform is a labor of love for everyone in the auto industry. Whether youâre a service advisor, manager, or a curious customer, this episode will leave you inspired, informed, and excited for the future of automotive service!
Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at [email protected]: Connect on LinkedinFacebook: Join us on Facebook
Join our Journey:Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops TrainingâŠYou Need Cindy! -
Join Cindy Lawrence and her team on a fun and enlightening journey through the twists and turns of warranties! In this episode, we uncover the secrets behind factory warranties, extended coverage, and the often-misunderstood world of aftermarket plans. From unexpected challenges to laugh-out-loud anecdotesâlike the time a squirrel turned an engine into its personal pantryâthis episode is as entertaining as it is educational.
Discover how to spot the best warranty options, avoid common pitfalls, and handle tricky customer situations with grace. Whether youâre an industry pro or just curious about what happens behind the scenes at a dealership, youâll leave with a smile, some new knowledge, and maybe a newfound appreciation for your service advisor. Donât forget to leave us a five-star review and share the ride!
Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at [email protected]: Connect on LinkedinFacebook: Join us on Facebook
Join our Journey:Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops TrainingâŠYou Need Cindy! -
Join Cindy Lawrence and her trusty sidekick Ann Griffith for a ride along the service drive like never before! In this playful yet informative episode of On The Drive, Cindy recruits Ann as a ânew hireâ and dives into the intricate world of service advising. From factory warranties to warranty goodwill, extended coverage, and even those secret 12-month adjustments, this episode unpacks the unexpected twists and turns of keeping customers happy and cars running smoothly.
Whether youâre curious about what it takes to be a service advisor or want insider tips on navigating the dealership for your next repair, Cindy and Annâs friendly banter and real-talk approach make this complex topic entertaining and easy to understand. Buckle up, listenersâitâs a journey filled with laughs, learning, and the best-kept secrets of the service lane!
Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at [email protected]: Connect on LinkedinFacebook: Join us on Facebook
Join our Journey:Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops TrainingâŠYou Need Cindy! -
Step into On The Drive with Cindy Lawrence and her shotgun sidekick, Ann Griffith, as they unravel the secrets of the service lane, turning everyday car care into something relatable, informative, and downright fun! Ever wonder why a sidewall tire canât just be patched or why some filters cost more? Cindy and Ann use clever analogiesâfrom Band-Aids on knuckles to over-the-counter medsâto demystify car maintenance and help customers understand the value of quality repairs.
Through hilarious and insightful stories, like the DIY mishap that became a customer loyalty lesson, they reveal how educating rather than upselling builds trust and lasting relationships. With a mix of humor and expertise, this episode will have you looking at car care from a fresh perspective.
Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at [email protected]: Connect on LinkedinFacebook: Join us on Facebook
Join our Journey:Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops TrainingâŠYou Need Cindy! - Se mer
