Episoder
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Alan Barrie, delivery sector expert and Chair of Stamp Free, discusses research into delivery sector trends.
Research commissioned by Stamp Free into postal and parcel trends
Competition for market share
Dynamism of the UK delivery market, with traditional and alternative carriers
The growth and scale fuelling competition in the last mile
Structural issues creating issues for established delivery companies
Getting close to consumers
Transformation of the delivery sector
Three key aspects of out-of-home delivery: customer convenience, sustainability and business efficiency
The potential impact of digitalisation on the delivery sector
How data helped cross-border delivery
Getting data right for C2C delivery
The label - physical representation of data
The Stamp Free concept
How Stamp Free works in practice
Data capture at source
Stamp Free and parcel lockers
Going beyond replacing stamps and creating a pre-validated physical delivery item
Simplifying parcel assessment and drop-off for consumers and delivery drivers
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Kathleen Cauwelier, PhD Researcher at Mobilise VUB, discusses her recent research on the green delivery attitude-behaviour gap, including consumers’ willingness to select "green" delivery options.
How consumers say they want to behave and how they actually act Defining the attitude-behaviour gap Survey understanding consumers’ delivery preferences and habits Identifying groups of consumers with common attitudes towards green delivery, including the careless consumer, and ignorant consumers Education of consumers so they can understand environmental impact of their delivery choices Consumers’ willingness to pay for greener delivery options What should the delivery sector do next to help consumers make greener delivery decisions? Difference in actual consumer behaviour relating to green delivery across different clusters of consumers -
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Restaurant delivery expert Peter Backman - the brains behind thedelivery.world and The Delivery Prophets - discusses the differences and similarities between food delivery and parcel delivery.
The difference between restaurant delivery and grocery delivery Why restaurant delivery is not a new thing Technology and delivery aggregators changing restaurant delivery Importance of timeliness to restaurant delivery Delivery problems in meal delivery How delivery aggregators are using tech to upend restaurant delivery Ability to plan last mile deliveries Batching of orders Timeliness of meal delivery La Poste delivering meals, and planned meal delivery Consumers tracking orders and deliveries Delivery pricing and menu pricing Restaurant delivery companies struggling to make a profit Fees, food prices, up-selling, and other ways to fund delivery Delivery costs and impact on restaurant profitability -
Belgian postal operator bpost has launched its carbon calculator, which estimates the carbon emissions associated with domestic parcels. Karin Enzlin, Head of Sustainability at bpost, discusses how the carbon calculator works and what it could mean for e-commerce delivery.
Background on bpost’s environmental and sustainability strategy and ambitions Electrifying the last mile and using out-of-home delivery Emission-free delivery in Ecozones Corporate Sustainability Reporting Directive Lowering emissions Reporting bpost’s emissions to e-commerce retailers How bpost’s carbon calculator tool works Validating the carbon calculator and complying with standards Applicable for bpost parcels in Belgium Predicting parcel emissions and future improvements to the carbon calculator Helping consumers understand the environmental impact of different delivery options How the carbon calculator tool will help bpost reduce its own emissions Standardisation and regulation of last mile delivery emissions reporting, including conversations with Belgian regulator BIPT -
Axel Dekker, CEO and co-founder of Packaly, discusses delivery optimisation, reducing emissions, and reporting emissions.
Overview of the Packaly network Freelance riders and local partners Consolidating orders Ship-from-store and ship-from-hub Choosing the right vehicle for delivery routes Managing volumes (size) and routing for delivery vehicles Working with retailers and delivery partners to improve data Delivering to low-emission zones Sharing delivery hub infrastructure Giving retailers greater visibility of last mile emissions Calculating emissions at a granular level Need to standardise of emissions reporting -
Kati Nevalainen, Director, Parcel Services at Matkahuolto, discusses parcel delivery across Finland and the Nordics:
History of Matkahuolto carrying parcels Matkahuolto's public transport roots B2B, B2C and C2C deliveries Interacting with C2C via mobile apps as well as in-store Residential delivery and out-of-home delivery Matkahuolto's service point network Finnish consumers' delivery preferences Size of Matkahuolto's parcel locker network and service point network Density of out-of-home network Location of Matkahuolto parcel lockers Cross-border delivery and delivery partners, including Omniva, GLS and Bring Matkahuolto's sustainability commitments Customer experience and parcel lockers Using agnostic parcel locker networks and own parcel locker network Smartmile acquisition Publishing parcel locker data Redirecting parcels to nearby PUDO points -
Peter Dunn, Director of European Relations, Cullen International, discusses the USO, how European postal operators are reacting to falling letter volumes, and more.
The purpose of the Postal Services Directive, including letters USO and quality of service How local universal service obligations can be changed Flexibility provisions in Postal Services Directive Changes to letter delivery frequency in Italy (Poste Italiane) Letter volume declines in Nordic countries Introducing alternate-day letter delivery Lack of standardised EU approach to USO scope definition Parcels in the USO Local variations in letter volume declines Review of the Postal Services Directive State aid and government support for postal operators Letter trends and USO review worldwide Varying national responses to falling letter volumes Cultural and operational differences between postal operators and markets -
Professor John Colley from the Warwick Business School discusses developments in gig economy delivery and ultrafast grocery delivery (q-commerce). We cover:
Demise of rapid, ultrafast delivery Difficult economics of ultrafast delivery High costs of q-commerce never passed on to consumers Supermarket chains acquiring failed rapid delivery startups Availability of venture capital funding Gig economy delivery model Regulation of the gig economy Workers' rights and driver strike action Lack of profitability and growth in gig economy delivery Difference between markets Affluence vs low minimum wages as an indicator of gig economy delivery History repeating itself with ride hailing Batching of fast food orders -
Rob King, CEO and co-founder at Zedify, discusses customer experience in the last mile, sustainability, greenwashing, and cargo bike delivery.
Creating better delivery for customers and the environment Large vehicles vs small vehicles in urban delivery Microhubs in cities The last mile as an extension of the online retailer's brand Retailers paying more attention to delivery emissions Key factors in getting the customer experience right in delivery Estimated delivery times and electronic delivery notifications The human interaction at the doorstep Retailers' concerns about greenwashing in delivery Reporting emissions Cargo bike delivery trends Difficulties in decarbonising delivery -
Phil Read, Managing Director at Varamis, talks about using electric trains to transport parcels overnight in the UK:
The inspiration behind Varamis Advantage of using high-speed passenger trains for moving parcels Acquiring electric trains Overnight parcel train service between Birmingham and Glasgow Proving trains can meet demands of parcel delivery sector Train paths - slots in the railway timetable Offering a regular train service for parcels Using former Royal Mail Red Star Parcel facilities Streamlining loading and unloading processes Integrating with the last mile Being price competitive compared to road transport Environmental benefits of rail over road Launching the Londin-Glasgow service Working with retail customers to create a service fit for purpose Future expansion plans across the UK -
Myrthe Rosema, founder of social-inclusive delivery start-up Scootbezorgd, discusses the practical and social impact of last mile delivery via mobility scooter.
The inspiration for Scootbezorgd Changing perceptions of mobility scooters Current operational area Using customised mobility scooters to ensure range Empowering people of differing physical and mental abilities to deliver B2B and B2C deliveries Fast (same-day and rush) delivery Paying couriers Waiting list to join Scootbezorgd Delivery technology and route planning Delivery scooters can traverse different topographies Riding on footpaths, in malls, and in restricted access / low emission city centres Future plans for Scootbezorgd, including returns and partnerships Proving the delivery and business model in Arnhem -
Carmen Cureu, Market Research Director at Geopost, discusses some of the details in the 2023 edition of Geopost's e-shopper barometer. The factors driving modern e-commerce Why convenience is important E-commerce allowing customers to find bargains Decisions shoppers make when purchasing online Products need to be aligned with consumers' expectations Barriers to e-shoppers returning to an e-commerce website Consumers want to avoid returns Cost and environmental considerations of e-commerce returns Inconvenience to consumers of dealing with returns Statistics on e-commerce returns C2C e-commerce embraced by online shoppers Social selling, and how it showcases products Home delivery popularity trends Tracking, rescheduling, and predictability for home delivery Next day delivery, alternative delivery locations, and out-of-home delivery E-commerce product categories across Europe
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How can delivery companies build efficient out-of-home delivery networks? Cédric Hervet, co-founder and Chief Product Officer at Kardinal, discusses the challenges industry players face in finding the best locations for PUDOs and lockers in terms of profitability and customer coverage:
Why delivery companies are considering out-of-home delivery Differences between B2B and B2C parcel delivery First-time delivery Delivery density Cost per delivery Key factors in making out-of-home delivery a success Customer expectations Having trusted PUDO partners Offering customers multiple delivery options, including residential and out-of-home C2C deliveries Quality of service, cell availability at parcel lockers, PUDO staff training Challenges in building effective out-of-home delivery networks Connecting to existing OOH networks Network and territory coverage Defining what coverage means for each delivery area Optimising the process for building OOH networks Anticipating parcel hold times -
Luke Lloyd, Head of Markets at the IPC, discusses some of the key findings from the IPC's Global Postal Industry Report.
GPIR based on various postal operators' reports Overview of post-pandemic parcel volume and revenue trends Letter volume trends Impact of pandemic on letter volumes Diversification of revenue, including letters, parcels, and financial services Variations in diversification across various postal operators Regional differences in letter and parcel volume trends -
Titus Bütler, Head of Transport at Swiss Post, explains why and how Swiss Post is moving more mail and parcels by rail.
How demands for speed and flexbility drove growth of road freight in the past Energy efficiency of rail vs trucks Rail terminals at Swiss Post logistics centres Ecological and economic benefits of prioritising rail Hybrid locomotives going into logistics centres Length vs speed of freight trains Rail being used for letters and parcels Special mail wagons Moving mail and parcels from logistics centres to rail terminals Dedicated postal trains Congestion on Swiss railway network Operating mail trains during the day and night Meeting delivery punctuality targets Using narrow gauge railways Swiss Post's sustainability strategy, including delivering using electric vehicles in the last mile -
Vienna has set up a carrier-neutral parcel locker network called Wienbox. Some of Wienbox's key proponents discuss the parcel locker network's development and future. Monika Unterholzner, Deputy Director General of the Wiener Stadtwerke Group, whose responsibilities include logistics, Prof. Dr. Andreas Breinbauer, Head of the Logistics Department at the University of Applied Sciences BFI Vienna, who led academic support for Wienbox project, and David Strauß, Researcher Logistics and Transport Management, University of Applied Sciences BFI Vienna cover:
City issues such as emissions, public transport, and city logistics Creating a framework for city logistics Creating a parcel locker policy for City of Vienna Testing parcel lockers as a city logistics instrument Use of public space Developing a masterplan for city logistics in Vienna Involving various stakeholders in creating policy Using parcel lockers as micro hubs for logistics Developing use cases for parcel lockers, including public transport lost and found City utilities and municipal departments involved in Wienbox Backing up the project with science and academic research Parcel locker partners Looking for best practice in white label parcel lockers worldwide Critical factors for parcel locker network success - cost, location, environment, and customer satisfaction Customer perspectives of parcel lockers Results of customer survey Factors that increase likelihood of customers using parcel lockers Realising potential environmental benefits of parcel lockers Who can use Wienbox parcel lockers (including delivery companies) Criteria for parcel locker locations Lockers excluded from public space in Vienna Relationship between parcel locker network density and speed of parcel collection Future developments planned for Wienbox parcel lockers Size and spread of the Wienbox parcel locker network Mobile app for parcel locker access -
Mustafa Tonguç, Managing Director at DHL Express Germany, discusses supply chain resilience and the growth in global B2B e-commerce:
Why supply chain resilience is crucial Manufacturing being stimulated around the world DHL helping customers create new supply chains Enabling late customer checkout times for next-day delivery Omni-shoring, near-shoring and friend-shoring Sustainability and ethically sourced materials Digitalisation, automation and labour market issues Growth in B2B e-commerce Examples of B2B retailers selling online Expectations of B2B e-commerce shoppers Tips for improving cross-border B2B sales Two-person delivery On-demand delivery -
Kate Muth, Executive Director at IMAG (International Mailers Advisory Group) discusses developments in international mail.
Being awarded the Megan J Brennan Award by Women in Logistics & Delivery Services (WILDS) US de minimis threshold - currently $800 Modernisation of US Customs STOP Act 2.0 update AED / EAD exemptions Opioid crisis, counterfeiting and forced labour Inbound parcel volumes under the de minimis threshold US outbound international mail ICS2 Brazil e-commerce compliance Indonesian regulations on e-commerce and social media Making cross-border shopping seamless Improving AED/EAD compliance -
Luke Lloyd, Head of Markets, IPC (International Post Corporation) discusses the 2022 results of the IPC Sustainability Measurement and Management System.
Background to development of the IPC's SMMS Carbon emissions, health & safety, circular economy 31 postal operators report under SMMS, including 100,000 buildings, 600,000 vehicles, and 1.3m employees Progress towards 2030 targets, including renewable energy, alternative fuel vehicles, and recycling, and CO2 emissions Scrutiny of reporting Sharing of best practice Electrifying the middle mile Sustainable aviation fuel Using rail to reduce carbon footprint Reusable packaging The change from letters-focus to parcels-focus Exploring carbon footprint of cross-border items Consumer, retailer and regulator demand for greater visibility of delivery emissions -
In this special end-of year episode, Jonathan Bouaziz (Kardinal), Kevin Seller (Escher), Will Simpson (Kantar) and David Spottiswood (Hurrican) cover different aspects of the postal and delivery world. Jonathan Bouaziz, CEO at Kardinal, discusses: Optimising PUDO networks Understanding the implications of making changes to a PUDO network Merging letter and parcel delivery Creating delivery efficiency in combining letter and parcel last mile delivery Frequency of delivery, including in rural areas Kevin Seller, Chief Sales Officer at Escher, covers: Analysis of major issues facing post office networks Variabilizing costs in fixed networks Using self-service in post office networks Tailoring range of services in different post offices Returns at post offices Post offices at e-commerce distribution hubs Simplifying IT in post office networks Will Simpson, Client Direct at Kantar's Postal & Logistics unit, discusses: Changes in postal regulatory environment Service quality, price, and competition Regulation and parcel delivery Sustainability in delivery and logistics Measuring effectiveness of mail David Spottiswood, co-founder at Hurricane, covers: ICS2 implementation update Providing the right data to ensure uplift with airlines New legislation and de minimis changes Enforcement of existing cross-border legislation Customs and border protection Cross-border returns C2C cross-border shipments, including post office lodgements
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