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What does it take to manage a golf club through economic highs and lows, and how do you keep the greens vibrant despite unpredictable challenges? Join us for a captivating chat with Mark Iwinski, General Manager and COO of Old Corkscrew Golf Club, as he walks us through his remarkable journey since the clubâs construction in 2005. From the economic downturn that struck shortly after its opening to the influx of new members who saw opportunity amidst adversity, Mark's insights provide a unique look at the resilience needed in the golf club industry.
Mark peels back the curtain on the staffing issues, operational hurdles, and surprising setbacksâlike the mysterious halt in greens growth last year. Despite consulting with experts, the cause remained elusive, yet the club's strategic choices and resilience led to a full recovery. Mark's stories underline the importance of adaptability and determination in overcoming the unpredictable nature of the business.
We also explore the fascinating evolution of Old Corkscrew Golf Club, from its origins to its current hybrid model, balancing a small membership with public access. Mark shares his personal philosophy and joy in the semi-private club environment.
This episode offers a deep dive into the shifting dynamics of private golf club membership and management, enriched by Mark's nearly two-decade tenure at Old Corkscrew.Follow us on the socials
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Join me, Denny Corby, as I sit down with Josiah McKenzie, host of the Hospitality Daily Show podcast, to uncover the secrets of elevating hospitality through empathy, adaptability, and exceptional service. We discuss the critical need to reconnect with the core mission of hospitality and how listening to guests' evolving expectations can set businesses apart. From legacy hotel groups to innovative new ventures, learn how personalized service continues to be the differentiator in a competitive landscape.
We explore how hospitality aligns with the essentials of Maslow's hierarchy of needs, emphasizing the importance of solidifying the basics before introducing creative enhancements.
Emerging trends such as the rising value of in-person interactions and community-focused offerings in the age of AI are also examined, providing a comprehensive outlook on the future of hospitality and club management.
Finally, Josiah and I delve into the wisdom of hospitality literature and influential industry figures, including Danny Meyer's "Setting the Table" and Chip Conley's journey with Joie de Vivre Hotels. We highlight the powerful role of a multi-generational workforce and the importance of continuous learning in effective leadership. FThis episode is packed with valuable takeaways and practical advice for anyone looking to thrive in the ever-evolving world of hospitality. Tune in, share, and subscribe for a wealth of knowledge and inspiration.Follow us on the socials
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Ever wondered how golf can be a game-changer for nonprofits? Join us and Eric Sedransk shares his journey from Wall Street to creating Member for a Day,
a groundbreaking platform transforming charity golf auctions.
Eric opens up about raising over $7 million by offering unique golf experiences, collaborating with celebrities like Ken Griffey Jr., Bill Murray, and Brian Littrell of the Backstreet Boys. Through his determination and innovative approach, Eric is revolutionizing the traditionally fragmented charity auction space and inspiring real change.
Discover how Eric's passion for golf and philanthropy led to the revival of the First Tee of Savannah, raising over half a million dollars and engaging young golfers. Eric dives into the challenges of coordinating schedules with busy pro athletes and celebrities, and the incredible impact exclusive golf clubs can have on charitable causes. Learn about his dream golf foursome and the future aspirations for Member for a Day. This episode is packed with insights on harnessing the power of golf to drive meaningful social impact.Follow us on the socials
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Step into an exclusive journey with Denny Corby and General Manager Jeffrey Savage at the picturesque North Sound Golf Club in Grand Cayman. As we stroll through the vibrant greens, we'll dive into the heart of managing a private golf club, where every swing and smile is part of our diverse global family. Join us as we chat about the unique blend of UK golf pros and the colorful expat community that makes our club shine.
Jeff will share personal stories that bring our club's community spirit to life, from the laid-back island lifestyle to the perks of living and playing in paradise.
It's not just about the gameâit's about the friendships, the laughter, and the shared moments that make every day at North Sound Golf Club special.
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Explore the innovative world of golf real estate with Jason Becker, CEO of Golf Life Navigators, on our latest episode of Private Club Radio. Jason shares the inside scoop on how their unique platform seamlessly matches golfers with their ideal golf clubs and communities using a sophisticated matchmaking algorithm. Dive into the specialized world of certified real estate agents who leverage their deep knowledge of golf to help clients navigate the complexities of golf community sales. With over 1,200 private clubs in their network, Golf Life Navigators is transforming how golfers connect with their dream homes and enhancing the way agents serve the golfing community.
Discover how recent global events have reshaped the golf industry and what that means for real estate professionals within it. We also discuss the benefits of golf certification for agents, providing them with a competitive edge.
To learn more about how to become a Golf Certified Agent click here
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Elevate your leadership game as Jay Johnson, the General Manager of Southern Hills Country Club, joins us to unwrap the complex tapestry of career advancement in the exclusive realm of private club management.
With a candid look at his own pathway to success, Jay elaborates on making strategic career moves, the significance of mentorship, and the pivotal decisions that can shape a promising future.
Discover the hidden dynamics of succession planning that occur against the backdrop of retiring general managers at esteemed clubs. I reflect on my personal progression within this competitive industry, emphasizing the intricacies of earning trust and blending into a club's unique culture. Aspiring AGMs and new club managers will find a treasure trove of advice here, from navigating the subtleties of taking over from a respected predecessor to achieving harmonious transitions that respect tradition and foster team growth.
For those poised on the cusp of leadership, the final chapter demystifies the role of the AGM, debunking common misconceptions and highlighting the critical soft skills that underpin effective management. Embrace the roadmap from top performer to visionary leader, learning how to immerse in an existing culture, initiate organic change, and harvest the profound knowledge imparted by industry veterans. Tune in and arm yourself with invaluable insights that will guide your personal and professional development in the dynamic sphere of club management.Follow us on the socials
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Join Brian Meanley from Nelson Mullins as he delves into the nuances of club law and disciplinary actions. Brian highlights the importance of handling club disputes internally to avoid the public exposure of private matters through court processes. He explains the procedures for managing member infractions, from minor misconduct to more severe violations, and stresses the importance of adhering to the club's governing documents to prevent legal complications. This episode provides essential insights for club managers and board members on maintaining order and protecting the clubâs reputation effectively
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Join Melissa Banko for a deep dive into the evolving world of interior design as we explore whatâs in and whatâs out for 2024. Recorded live at the PGA headquarters, this episode unpacks why cool grays and minimalistic themes are making way for bolder, more saturated colors and detailed maximalist designs. Melissa offers practical advice on updating club and property interiors with an eye for the latest trends while maintaining a timeless appeal.
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Listen in as I, Denny Corby đ , walk you through my recap and review of the National Club Association's Annual Conference.
Spoiler alert, it was a great time, and I can't wait for NYC in 25!Follow us on the socials
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This episode with chat with James Cronk. Co-founder of Golf Industry Guru (GIG)
Leadership is a central theme as we dissect the anatomy of vibrant workplace cultures. Our conversation delves into the nuances of encouragement, creativity, and recognition, illustrating how these elements can breathe life into any team.
We share actionable strategies to reignite team members' passion and commitment, acknowledging the diverse motivations that drive individuals within an organization. By embracing these concepts, listeners will learn how to elevate a good team to greatness and foster a sense of belonging where every team member feels valued and inspired to excel daily.
Learn more about James and Golf Industry Guru.Follow us on the socials
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We welcome back one of our favorite people Paul Dank of Kennis, where he addresses common misconceptions about the simplicity of background checks and delves into the actual difficulties of conducting these investigations in areas with overlapping jurisdictions. This episode covers the financial and legal considerations essential for club managers to know. Listeners will gain practical advice on handling these challenges effectively.
To explore these issues further and receive expert advice, we encourage you to set up a consultation with Paul at Membervetting.com.Follow us on the socials
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Check out this episode of Board Chats here on Private Club Radio, brought to you by our friends Concert Golf Partners, where Chris Laver shares how his team engaged with Concert Golf to rejuvenate The Club at Pasadera.
Learn about the trust placed in Concert Golf Partners to enhance the club's facilities and services without losing its cherished traditions and personality.
This episode is a deep dive into the balance of innovation and tradition in club management
Click here to learn more about how Concert Golf can help your club or
to set up a confidential call with Peter Nanula!Follow us on the socials
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On this episode we celebrate the 10 year mile stone of the CMAA Communications Summit.
We chat with Jackie Singleton Director of Member & Community Engagement from TCC
(The Country Club of Brookline) as well Victoria Burns and Sean Bleyl from MembersFirst.
What started as a modest meet up with 15 clubs, itâs transformed into a dynamic 95 club collaboration.
Learn how club communications have evolved from basic admin tasks to the heart of member engagement. Weâll share insights on leveraging data-driven strategies and private social platforms to enhance your clubâs connectivity.
Want to implement proven marketing and communications strategies that drive results and enhance member engagement?
âĄïžDownload Your Club MarComm Organizer & Project PlannerFollow us on the socials
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Join us for a fun and enlightening chat with Jay Schwendelson, an email marketing guru and private club aficionado. In todayâs episode, we dive deep into the art of crafting catchy email subject lines and the game-changing effects of personalizing your messages. With Jayâs unique insights as both a marketing expert and a club member, he offers valuable tips that will help private clubs not just reach their members, but truly connect with them.
Get ready to laugh and learn as we explore the often-overlooked world of email pre-headers and how a little creativity can drastically improve your open rates. Plus, Iâll share a charming story about my experience with Bombas socks, highlighting how exceptional customer service can inspire loyaltyâa lesson all private clubs can benefit from. And with the upcoming virtual email marketing conference in view, this episode is packed with actionable advice and hearty chuckles for anyone looking to enhance their email strategy.
Jay's Conferences - Both Free!
Delivered Conference - THE WORLD'S LARGEST VIRTUAL DIRECT MAIL CONFERENCEGuru Conference - The GURU Conference is designed to share the very latest digital trends, email best practices and emerging tools youâll need to step up your email marketing performance TODAY
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In this podcast episode, we dive into Ed Gaskell's remarkable journey of career transformation following Hurricane Katrina. As the General Manager of the Southern Yacht Club, Ed shares his transition from owning a tennis club to leading a historic yacht club under a board of directors. He discusses how the hurricane reshaped his career, pushing him into roles demanding greater collaboration and shared leadership.
Join us to learn how Ed navigated from managing a small tennis facility to overseeing large-scale operations at prestigious clubs, including Bocage and the Southern Yacht Club. He reveals key strategies in staff management, scaling operations, and enhancing club services, particularly in food and beverage, and the adoption of new communication technologies. Through Ed's experiences, listeners will gain insights into the complexities of managing major events and the evolution of club management in a post-disaster context, offering a behind-the-scenes look at leading one of the most renowned yacht clubs on the Gulf Coast.
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Denny Corby chats with Billy Panagiotopoulos, General Manager of the Country Club of Darien, about transforming their employee lounge into a space that creates a community where every staff member feels valued.
They discuss the loungeâs role in boosting team morale and member experiences through music, branding, and healthy eating options. The episode shares insights on enhancing workplace culture, balancing professional dedication with family life, and integrating club values into daily operations. It also highlights the strategic HR investments and empathetic understanding that have fueled a cultural renaissance within the club, alongside a personal story that redefines family and professional recognition.Follow us on the socials
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On the latest episode of Private Club Radio, Denny Corby and David Kent of Crown Colony swing into the $12 million transformation of their 25-year-old golf course. We're dissecting the overhaul process, from the greens to the clubhouse, and sharing how they sold this hefty investment to the members. It's not all about turf talk; we also dish on boosting the member experience with swanky new dining and chill-out zones.
Hear firsthand how the club is balancing its golf roots with fresh social enhancements. We're debating the fine art of satisfying traditionalists while introducing hip hangouts, and revealing how smart staff training can keep the club vibe welcoming. This episode isn't just about keeping scores low; it's about elevating member spirits and fostering a community where everyone's a winner.
Join us for a journey through strategic changes, guided by influential management insights, and see how they're teeing up a new era for private golf clubs. It's a session packed with clubhouse culture and fairway finesse, right here on Private Club Radio.
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Ever wondered how club managers navigate the choppy waters of significant renovations while keeping their cool? That's exactly what we uncover with Josh Paris, whose recent triumph in a club overhaul is nothing short of a masterclass in leadership. I may have lost to Josh in our poker game at the CMA conference, but I won valuable insights into the complex art of club renovations, learning how to juggle historical preservation with modern enhancements. From addressing supply chain headaches to expanding historical structures, we discuss the secrets to managing member expectations and keeping the club's heart beating during construction.
Sure, we all know communication is key, but how do you craft messages that hit the right note when bulldozers are your backdrop? Josh walks us through the tactics that kept his members engaged and informed, all while the club's facelift was in full swing. We chat about the "escalating staircase of confrontation" and how to step up your game when faced with the inevitable challenges of project management. Wrapping things up, I extend a heartfelt thanks to Josh for the wisdom shared and remind our listeners to keep those likes and shares comingâyour support is the foundation of our community, just as solid planning and communication are the pillars of successful club renovations.Follow us on the socials
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Embark on a culinary journey with us as we sit down with Diana DeLucia, the gastronomic innovator behind Golf Kitchen, and unravel the tapestry of gourmet dining within the world of golf clubs. We're not just talking about your average clubhouse fare; this is about the transformation of the golf course gastronomy scene, where kitchens become as prestigious as the greens they overlook. Witness the story of Golf Kitchen's inception, from Diana's shift away from the hustle of New York's food scene to her focus on the unsung heroes behind golf club menus. With a nod to her impressive book series and a peek into the international stage program aimed at chef exchanges, we uncover the quest for culinary excellence that's reshaping the industry.
As we traverse the hallowed kitchens of clubs like Aspatuck Valley, a realization dawns: the kitchen's brand can be as influential as that of the club itself. Discover the innovative strides clubs are making to elevate their culinary reputation, from bespoke kitchen logos to attracting world-class chefs, setting an example that resonates across the industry. Behind the scenes, we share the delicate dance of keeping our magazine's content vibrant, the anticipation of Golf Kitchen events in exotic destinations, and the thrill of considering international editions that could take us from Jakarta's virtual golf concepts to the serene landscapes of Indonesia.
The episode culminates with a forward-looking discussion on the future of culinary talent in the golf industry, tackling the daunting chef shortage expected by 2025 and the strategies clubs are employing to draw in the next wave of kitchen maestros. We address the adaptability of farms and clubs in the face of recent global challenges, while also emphasizing the importance of events like the CMAA conference in driving industry momentum. This conversation is not just about the plates served at the 19th hole; it's an inspiring and insightful look into how Golf Kitchen and the international stage program could very well be the key to sustaining a vibrant and talented community of chefs in the private club industry.Follow us on the socials
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When Kathy first stepped into the bustling lobby of her New York internship, she couldn't have known it would be the launchpad for her illustrious career in club management. Now, with years of experience under her belt, she joins us to share her extraordinary journeyâit's a tale rich with the wisdom of mentorship, the juggling act of work-life balance, and the strategic finesse required to lead not just one, but two vibrant club chapters. Kathy's candid narrative offers a roadmap for navigating the complexities of a profession that intertwines service, leadership, and community.
Kathy gives us the inside scoop on the highly anticipated Midwest Regional Education Forum slated for 2025. With a legacy of connecting industry professionals since 2008, this event shines as a beacon for general managers and mid-managers, especially for those who may miss out on larger conferences.
Whether it's through enthralling success stories or practical advice on embracing innovation, this episode is an essential listen for anyone invested in the future of club management.Follow us on the socials
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