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In this episode of the Psych in Business podcast, Dr. Ernest Wayde sits down with Dr. Elizabeth Kolmstetter, the Chief People Officer at the Cybersecurity and Infrastructure Security Agency (CISA). Dr. Kolmstetter offers insights into her role and the importance of a people-first culture in organizational success.
Dr. Elizabeth Kolmstetter is an industrial and organizational psychologist with over 30 years of public service. As CISA's Chief People Officer, she leads initiatives to enhance workforce strategy, leadership, and employee well-being.
Dr. Kolmstetter discusses the unique responsibilities of a Chief People Officer, focusing on the importance of holistic employee support, data-driven leadership, and fostering a collaborative culture at CISA.
Key Takeaways:
Holistic Employee Support: CISA prioritizes employee well-being through coaching and support programs.Data-Driven Leadership: Leveraging data to enhance leadership decisions and organizational culture.Collaborative Culture: Training employees to adopt a partnership mindset for mission success.Intentional Leadership: Embedding core values into daily practices to build a healthy culture.To learn more about Dr. Elizabeth Kolmstetter and connect with her, visit her LinkedIn profile: https://www.linkedin.com/in/elizabeth-kolmstetter-8217289/
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In this episode of the Psych in Business podcast, Dr. Ernest Wayde chats with Dr. Robin Stacia, a clinical psychologist, consultant, and founder of Sage Consulting Network. Dr. Stacia shares her expertise in governance, leadership, and organizational behavior, focusing on the role of executive boards in organizational success.
Dr. Robin Stacia specializes in governance and leadership consulting. With a background in clinical psychology, she has over 25 years of experience and has transitioned into helping executive boards perform at their best.
Dr. Stacia discusses the critical function of executive boards, the importance of governance, and the value of diversity in board composition. She also touches on managing conflict constructively and how regular assessments can improve board performance.
Key Takeaways:
Role of Governance: Governance is essential for maintaining organizational oversight, strategy, and compliance, especially in nonprofit organizations.Diversity and Composition: A diverse board composition brings a wide range of perspectives, enhancing the board's ability to serve the community effectively.Healthy Conflict: Constructive conflict is beneficial for boards, allowing for authentic discussions and better decision-making.Board Development: Regular assessments and development plans are crucial for boards to perform at their highest levels and adapt to changing dynamics.To learn more about Dr. Robin Stacia, connect with her by visiting her website: https://sageconsultingnetwork.com/
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In this episode of the Psych in Business podcast, Dr. Ernest Wayde chats with Dr. Joe Lasley, an assistant professor at the University of Southern Maine and founder of Gamenamic Leadership. Dr. Lasley uses role play to transform leaders, combining leadership studies, organizational behavior, and game design to foster personal and team development.
Dr. Lasley discusses his journey from gaming enthusiast to leadership expert, exploring how role-playing games can be powerful tools for leadership development. He explains the deep connections between play, psychology, and leadership, and how these games naturally enhance team dynamics and psychological safety.
Key Takeaways:
Role Play as Leadership Development: Role-playing games offer a unique way to develop leadership skills by allowing individuals to experiment with different roles and behaviors in a safe and controlled environment.Psychological Safety and Team Dynamics: Engaging in role-playing games helps build psychological safety within teams, fostering creativity, collaboration, and stronger group dynamics.
Learning Through Play: The act of playing itself becomes a powerful learning tool, where participants can practice leadership and team-building skills without the pressure of real-world consequences.
Permission to Play: Leaders should give themselves and their teams permission to play, experiment, and explore new ideas, which can lead to transformative growth and innovation.
Identity and Role Separation: Understanding that you are not your role, but that your role influences and is influenced by your personal identity, can help leaders navigate their responsibilities more effectively.To learn more about Dr. Joe Lasley and connect with him: https://www.linkedin.com/in/joelasley/
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In this episode of the Second Business podcast, Dr. Ernest Wayde speaks with Colonel Kris Saling, a leader in people analytics, talent management, and customer experience. With over 20 years in the US Army, Colonel Saling drives data-driven initiatives to optimize talent strategies and human resource management as the director of innovation for the US Army Recruiting Command.
Colonel Saling shares her journey from studying emergent behaviors and complex systems to leveraging psychology and data analytics for better talent management in the Army. Her story highlights experiences with different leadership styles and her transition from counterterrorist analysis to executive coaching and keynote speaking.
The episode explores how data, psychology, and human behavior integrate into leadership development. Colonel Saling discusses understanding individuals' psychological needs, the impact of data-driven talent management on organizational effectiveness, and innovative approaches to decision-making and employee satisfaction.
Key Takeaways:
Data-Driven Talent Management: The importance of using data to drive decisions in talent management, moving beyond assumptions to empirical data.
Psychological Needs: Understanding and addressing the psychological needs of autonomy, competence, and relatedness to create a motivating work environment.
Human-Centered Leadership: Recognizing the importance of relationships and tailoring leadership approaches to different contexts, especially in diverse organizations like the Army.
Empathy in Change Management: Approaching change management from a point of empathy to understand why individuals do things a certain way and how to introduce new processes effectively.
Team Dynamics: The significance of combining technical skills with soft skills to create high-performing teams that can communicate effectively with both technical and lay audiences.To learn more about Colonel Kris Saling and connect with her
Visit her LinkedIn profile: https://www.linkedin.com/in/kris-saling/
Her Website: https://kristinsaling.com/
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In this episode of the Psych in Business podcast, Dr. Ernest Wayde hosts a conversation with Dr. Kathy Bittner, an empathetic consultant, and coach specializing in senior executive leadership potential and performance. Dr. Bittner leverages her extensive background in industrial-organizational psychology to help leaders develop through executive assessment, coaching, and development, incorporating unique methods such as scenario roleplay and simulations.
Dr. Kathy Bittner is an expert in talent development focusing on executive assessment and coaching. She holds a bachelor's degree from Bucknell University, a master's from Fairleigh Dickinson University, and a doctorate from Penn State University in industrial-organizational psychology. Kathy's career spans over four decades, where she has worked with various organizations, including AT&T, to develop leaders and high-potential individuals.
Key TakeawaysHolistic View in Assessments: Integrating various data points to comprehensively understand an individual's capabilities.
Empathy in Leadership: Combining empathy with accountability to drive leadership effectiveness.
Practical Application of Roleplays: Using role plays and simulations to prepare leaders for real-world scenarios.
Overcoming Self-Doubt: Using data and feedback to challenge and overcome imposter syndrome.
Continuous Learning: Emphasizing the importance of staying updated with the latest research and practices in the field.To learn more about Dr. Kathy Bittner, connect with her here: https://www.linkedin.com/in/kathy-bittner-a5203b139/
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In this episode of the Psych in Business podcast, Dr. Ernest Wayde hosts a conversation with Dr. Robin Graff-Reed. Dr. Graff-Reed is a former supervisor, colleague, and friend from his days at the Department of Veterans Affairs. With over 20 years of experience leading and consulting in the second-largest government entity, Dr. Graff-Reed brings a wealth of knowledge in organizational consulting, executive coaching, and leadership development. She is currently the president-elect of the Ohio Psychological Association.
In this episode, Dr. Graff-Reed shares her unique career journey from writing to psychology and her extensive experience within the VA. The conversation dives into the importance of leadership skills, the role of psychological safety and employee engagement in workplace success, and the intricacies of change management. Dr. Graff-Reed also discusses her current role at the Ohio Psychological Association and the value of having psychologists in leadership positions.
Key Takeaways:
Transition from Writing to Psychology: Dr. Graff-Reed's journey emphasizes the value of diverse experiences and how her background in writing enriched her psychological practice.
Importance of Soft Skills in Leadership: Leaders must master people skills, which are often more challenging but crucial for organizational success.
Psychological Safety and Employee Engagement: Creating a work environment where employees feel safe to speak up and engage in their roles is key to organizational success.
Change Management: Successful change within an organization requires strong leadership and cannot be outsourced; leaders must be actively involved in the process.
Role of Psychologists in Leadership: Psychologists bring invaluable insights into human behavior, making them essential in leadership and organizational development.To learn more about Dr. Robin Graff-Reed, connect with her here: https://www.linkedin.com/in/robin-graff-reed-phd-0a78a895/
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In this episode of the "Psych in Business" podcast, Dr. Ernest Wayde delves into the intricacies of organizational change management. We return to Dr. Emily Carter, the acting CEO of Blue River's Hospital, as she navigates the complexities of implementing a new electronic health record (EHR) system. This episode emphasizes the importance of an organizational change strategy and the pivotal role of executive leadership in successful change initiatives.
Dr. Emily Carter realizes the necessity of professional support and enlists the help of a business psychologist specializing in organizational change management. Through their collaboration, Dr. Carter learns about the Change Pyramid framework, which outlines the critical components of successful change, highlighting the need for an executive champion.
Key Takeaways:
Organizational Change Strategy: Dr. Carter understands the importance of a comprehensive change strategy to address multiple changes at Blue River's Hospital, especially in the post-COVID business landscape.
Executive Champion Role: The consultant explains that an executive champion is crucial for the success of any change initiative. This individual, often a senior leader, sets the direction, builds support, and ensures the change is effectively communicated and implemented.
Change Pyramid Framework:
Executive Champion: At the base of the pyramid, this leader is responsible for the overall direction, resource allocation, team selection, and barrier removal.Three P's: People, Processes, and Project. These elements must be managed cohesively to support the change.Continuous Management: Constant risk identification, corrective action development, and effective communication are essential for successful change.
Shared Vision: A cohesive vision for the change, communicated from the top down, ensures that every member of the organization understands and supports the change initiative.
Professional Guidance: Dr. Carter values the expertise of the change management consultant, acknowledging the complexity of successful change and the necessity of having experienced guidance.You can visit our website at Wayde Consulting.
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In this episode of the Psych in Business podcast, Dr. Ernest Wayde hosts a conversation with Dr. Jena Booher, a business psychologist and social scientist who specializes in the tech sector. Jena is widely recognized as a strategic advisor to startups nationwide, working in industries like commercial real estate, retail marketing, and digital health and wellness. She is the founder of JEM Advisors Group. Interestingly, Jena's career began as a sales trader at JP Morgan.
Jena shares her unique journey from the finance sector to her current role in business psychology, detailing her experiences and the valuable lessons she learned along the way. The discussion covers the integration of psychology, business, and technology, focusing on how these elements can be used to improve leadership and workplace environments. The episode also delves into Jena’s work with mergers and acquisitions, cultural integration, and the challenges of scaling startups.
Key Takeaways:
Transition from Finance to Psychology: Jena’s journey from JP Morgan to business psychology highlights the importance of pursuing passion and the invaluable lessons learned from competitive environments.Cultural Integration in Mergers and Acquisitions (M&A): Successful M&A requires prioritizing cultural integration to meet revenue and cost synergy targets, with a focus on creating a unified company identity.
The Role of Psychology in Business: Understanding human behavior, emotions, and stories is crucial for managing complex business situations and creating lasting transformation within organizations.
Challenges of Scaling Startups: Transitioning from startup to scale-up involves significant changes, including redefining leadership roles and maintaining agility and flexibility.
Co-Founder Relationships: Effective communication and addressing "elephants in the room" are essential for maintaining healthy co-founder relationships and ensuring organizational success.To learn more about Dr. Jena Booher and connect with her, visit her website: Jena Booher.
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In this episode of the "Psych in Business" podcast, Dr. Ernest Wayde explores the psychological and practical aspects of managing change within organizations. We revisit Dr. Emily Carter, the acting CEO of Blue River's Hospital, as she faces the daunting task of implementing a new electronic health record (EHR) system within six months. This episode focuses on the emotional and behavioral responses to change and the strategies leaders can use to guide their teams through challenging transitions.
Dr. Emily Carter is feeling anxious and overwhelmed with the impending changes. A psychologist friend helps her understand the biological and psychological roots of resistance to change, offering insights on how to manage her emotions and behaviors. Dr. Carter learns to reframe the impact of the change, identifying potential positives for herself and the organization, which helps her feel more optimistic about the transition.
Key Takeaways:
Understanding Resistance: Dr. Carter learns that resistance to change is a natural response and begins to understand its biological and psychological basis.
Reframing Impact: By focusing on the potential positive aspects of the new EHR system, Dr. Carter changes her perspective, seeing benefits for herself and Blue River's Hospital.
Behavioral Strategies: Identifying the relationship between the impact of change and resulting behaviors, Dr. Carter formulates strategies to ensure successful implementation.
Employee Buy-In: Dr. Carter realizes the importance of explaining the reasons behind the change to her staff, highlighting benefits, and addressing concerns to gain their support.
Compassionate Leadership: Understanding that employees will have their resistance, Dr. Carter plans to approach the change process with empathy and support.
Professional Support: Dr. Carter decides to seek the help of a change management consultant to guide her and the organization through the transition effectively.You can visit our website at Wayde Consulting.
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In this episode of the Psych in Business podcast, Dr. Ernest Wayde hosts a conversation with Grant 'Upbeat' Bosnick, a consultant, former pro drummer, and the managing director of Your Empowering Solutions. Grant shares his unique journey from being a professional musician to using psychology and neuroscience to help leaders develop effective behaviors, collaborative high-performing teams, and a people-driven organization.
Grant's story is filled with pivotal moments, including his experiences with different leadership styles and his transition from the entertainment industry to executive coaching and keynote speaking. His encounters with diverse leaders and his personal challenges led him to focus on becoming a better leader himself. Now based in Singapore, Grant has spent over two decades in Asia, working with organizations across six continents.
The episode delves into the integration of music, psychology, and neuroscience in leadership development. Grant discusses the importance of creating an environment where team members feel valued, the impact of psychological needs on motivation and performance, and how he uses drumming to help leaders achieve flow states and higher cognitive functioning.
Key Takeaways:
Psychological Needs: Understanding and addressing the psychological needs of autonomy, competence, relatedness, equity, and sureness to create a motivating work environment. Flow State: Using techniques like drumming to help leaders achieve flow states, boosting productivity, reducing stress, and enhancing mental health.
Human-Centered Leadership: Recognizing the importance of relationships and tailoring leadership approaches to different cultural contexts, especially in diverse regions like Asia.
Authenticity: Embracing personal interests and traits, such as Grant’s background in drumming, to build authentic connections and improve leadership effectiveness.
Adapting Leadership Styles: Listening to team members and adjusting recognition methods to suit individual preferences, fostering a sense of belonging and value.To learn more about Grant Bosnick and connect with him by visiting his website: http://grantbosnick.com/
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In this episode of the "Psych in Business" podcast, Dr. Ernest Wayde explores the emotional and psychological challenges faced by Dr. Emily Carter, the acting CEO of Blue River's Hospital, as she navigates significant organizational change. This episode delves into the application of practical psychology in the workplace, focusing on how understanding the personal impact of change can improve leadership effectiveness and employee relations.
Dr. Emily Carter is tasked with the challenging implementation of Optima Health System's (OHS) electronic health record (EHR) system within six months, despite recently investing in a new EHR system. Additionally, she faces financial losses, staff turnover, absenteeism, and the pressure of maintaining the hospital's public image. Feeling overwhelmed, Dr. Carter turns to a psychologist friend for guidance on how to manage these changes effectively.
Key Takeaways
Personal Impact: Dr. Carter learns to focus on how the EHR system change affects her as both a physician and a leader.
Emotional Responses: She identifies emotions like frustration, anxiety, helplessness, and anger that influence her behaviors.
Behavioral Chain Analysis: Dr. Carter connects her emotional responses to specific behaviors, such as defiance and disengagement.
Normalizing Resistance: Resistance to change is a natural response driven by the brain's preference for routine and familiarity.
Leader's Journey: Leaders often forget their own initial resistance to change when communicating new directives.
Compassionate Leadership: Understanding the psychological aspects of change helps leaders approach change more compassionately.
Future Strategies: The episode will discuss strategies to help leaders and their teams move from resistance to acceptance.You can visit our website at Wayde Consulting.
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In this episode of the Psych in Business podcast, Dr. Ernest Wayde hosts a conversation with Joy White, the Director of Clinical Operations at UCI Health Systems. Joy shares her journey from working in a furniture store as a child to becoming a leader in healthcare, driven by her personal experiences and passion for patient care.
Joy's story begins with her son’s congenital heart defect, which inspired her to pursue nursing. Her career rapidly advanced as she took on leadership roles, emphasizing the importance of nurturing both patients and colleagues. Now, at UCI Health Systems, Joy oversees clinical care operations, focusing on team building and patient movement across the health system.
The episode delves into the concept of human-centered leadership and the importance of psychological safety. Joy shares her experiences in environments lacking psychological safety and how they shaped her leadership style. She emphasizes the need for open communication, team empowerment, and continuous learning.
Key Takeaways:
Psychological Safety: The importance of creating an environment where team members feel safe to voice their concerns and ideas.
Empowering Teams: Giving team members the autonomy to suggest and implement changes fosters a more engaged and effective workforce.
Human-Centered Leadership: Leaders must take care of themselves to effectively lead and support their teams, promoting a healthy work-life harmony.
Communication: Clear and transparent communication, including explaining the "why" behind decisions, is crucial for team buy-in and success.
Adapting Leadership Styles: Tailoring communication and leadership approaches to different audiences, whether it's frontline staff or executive leadership, is essential for effective leadership.To learn more about Joy White and connect with her, visit her LinkedIn profile: https://www.linkedin.com/in/joynicolewhite/
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In this episode of the "Psych in Business" podcast, Dr. Ernest Wayde explores the challenges faced by Dr. Emily Carter, the acting CEO of Blue River's Hospital, as she navigates organizational change and employee relations. This episode dives into the application of practical psychology in the workplace, focusing on how leadership decisions and change management affect staff morale and organizational success.
Dr. Emily Carter faces a significant challenge when she is informed that Blue River's Hospital must switch to Optima Health System's electronic health record (EHR) system within six months, despite recently implementing a new EHR system. This episode provides valuable insights into the complexities of organizational change, the importance of clear communication, and understanding employee experiences.
Key Takeaways
Organizational Change and Leadership Transition: Blue River's Hospital is undergoing major changes under Dr. Emily Carter, the new acting CEO, who aims to improve conditions for the nursing staff to boost engagement and profitability.
Behavioral Chain Analysis: Dr. Emily Carter uses behavioral chain analysis to uncover the root causes of nurses' absenteeism and turnover, identifying stress, frustration, and a lack of appreciation as key factors.
Challenges of New Systems Implementation: Dr. Emily Carter faces challenges with the mandated switch to Optima Health Systems' EHR within six months, despite recent investments in a new EHR system that staff are still adapting to.
Employee Feedback and Involvement: The episode underscores the importance of involving employees in decisions. Despite staff preference for the current EHR system, higher management decisions prevail.
Communication and Perception: Dr. Emily Carter's communication struggles and the EHR system change led to frustration and resistance among staff, as her efforts to retain the current system were unsuccessful.
Commitment to Improvement: Despite frustrations, Dr. Emily Carter is committed to working with staff and Optima Health Systems to address issues and find mutually beneficial solutions.
Change Saturation: The episode discusses the concept of change saturation, highlighting that over 70% of organizations are experiencing it. This leads to negative behaviors among staff, including disengagement, stress, and resistance to change. Recognizing and addressing change saturation is crucial for organizational health.You can visit our website at Wayde Consulting.
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In this episode of the Psych in Business podcast, Dr. Ernest Wayde hosts a conversation with Dr. Anna Kallschmidt, an expert on organizational culture and the unwritten rules of work. Dr. Kallschmidt discusses her research and experiences in various sectors, including the federal government, local government, and private companies, highlighting the importance of understanding and addressing cultural nuances in the workplace.
Dr. Kallschmidt shares her journey from a small town in North Florida to become a prominent figure in organizational culture research. With diverse professional experiences across different regions and roles, Dr. Kallschmidt emphasizes the significance of acknowledging one's cultural background and its influence on workplace interactions.
The episode highlights the concept of organizational culture, stressing the importance of recognizing and addressing the unwritten rules that exist within different workplace environments. Dr. Anna Kallschmidt introduces the idea that culture is not just an abstract concept but the environment in which organizations operate, likening it to the water we swim in rather than a distant iceberg.
Key Takeaways:
Cultural Awareness: Understanding that what is perceived as normal in one's culture may differ significantly in another, leading to potential conflicts in the workplace.
Intentional Culture Development: Moving beyond stated cultural ideals to actionable steps that support and reinforce desired cultural behaviors within an organization.
Human Behavior and Culture: Recognizing that culture is shaped by agreed-upon behaviors and norms and leaders must be aware of their own cultural biases to effectively lead diverse teams.
Authenticity and Vulnerability: Emphasizing the need for leaders to be authentic and open to feedback, fostering trust and a genuine understanding of their team's cultural dynamics.
Continuous Learning: Highlighting the importance of creating an environment that truly supports continuous learning and innovation, rather than just paying lip service to these ideals.To learn more about Dr. Kallschmidt and access resources for organizational culture development, visit her website: https://www.drkallschmidt.com
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In this episode of the "Psych in Business" podcast, Dr. Ernest Wayde explores the challenges faced by Dr. Emily Carter, the new acting CEO of Blue River's Hospital, as she works to improve employee satisfaction and organizational success. This episode delves into the application of practical psychology in the workplace, focusing on the dynamics between leadership and staff.
Dr. Emily Carter initially struggles with communication, leading to defensive reactions from the nursing staff. To address these issues, she seeks assistance from the Director of Human Resources, Miss Ramirez, who introduces her to the behavioral chain analysis approach. This method helps Dr. Emily Carter understand the underlying causes of the nurses' dissatisfaction and high turnover.
This episode provides valuable insights into the application of practical psychology in business, particularly in the context of leadership and employee relations. It underscores the importance of clear communication, understanding employee experiences, and fostering a feedback-driven culture in the workplace.
Key Takeaways
Organizational Change and Leadership Transition: Blue River's Hospital is undergoing significant changes, with Dr. Emily Carter stepping in as the acting CEO. Dr. Emily Carter aims to enhance employee satisfaction and engagement to drive organizational success.
Behavioral Chain Analysis: Miss Ramirez introduces Dr. Emily Carter to behavioral chain analysis, a method to understand problematic behavior by examining antecedents, behaviors, and consequences. This approach helps identify the root causes of the nurses' absenteeism and turnover, revealing feelings of stress, frustration, and lack of appreciation.
Communication and Perception: Dr. Emily Carter learns the importance of clear communication and understanding employee perspectives. Her initial meeting with the nurses failed due to miscommunication, but with Miss Ramirez's help, she reframes her message to show genuine concern for the nurses' well-being.
Employee Feedback and Involvement: The episode emphasizes the value of involving employees in decision-making processes and seeking their input. The nurses expressed a desire for a return to flexible work schedules, representation in leadership, and the ability to contribute to hospital committees.
Leadership and Organizational Dynamics: Dr. Emily Carter's experience highlights the complexity of organizational dynamics and the critical role of effective leadership. By addressing the nurses' concerns and working collaboratively, Dr. Emily Carter aims to create a more supportive and engaging work environment.
Commitment to Improvement: Dr. Emily Carter is committed to addressing the issues raised by the nurses and plans to meet with the CEO of Optima Health Systems to advocate for necessary changes. Her goal is to achieve a win-win situation where both the nurses and the organization benefit.You can visit his business website at Wayde Consulting.
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In this episode of the Psych in Business podcast, Dr. Ernest Wayde hosts a conversation with Dr. John Reed and Dr. Karyn Edwards. Dr. John Reed and Dr. Karyn Edwards discuss their recently published article, "A Comprehensive Guide to Picking an Executive Coach." Dr. John Reed and Dr. Karyn Edwards bring their experiences and insights into the coaching industry, emphasizing the importance of quality and ethical considerations in executive coaching.
Dr. Karyn Edwards, co-author of the article, shares her journey of collaboration with Dr. John Reed and the motivation behind writing the guide. Dr. John Reed, a seasoned coach, highlights the need for high standards in the fast-growing coaching industry and the importance of psychological and business depth in a coach's background.
The podcast goes into key aspects of selecting an executive coach, including understanding the difference between quality and superficial appeal, the role of ethics and confidentiality, and assessing readiness for coaching. Practical insights from their article offer actionable strategies for leaders looking to make informed decisions when choosing a coach.
Key Takeaways:
Leadership development requires intentional effort and continuous learning.
Understanding cultural differences is essential for effective leadership across diverse contexts.
Mindfulness and self-care practices are crucial for sustaining leadership effectiveness in times of change and uncertainty.
Coaches should possess a blend of business acumen and psychological insight to address leaders' complex challenges.
Readiness for coaching is vital; leaders must be committed to engaging in the coaching process and implementing behavioral changes.
A coach can serve as a thought partner, providing both support and challenge to drive personal and professional growth.To learn more about their comprehensive guide and access to resources for leadership development, visit the ATD magazine's January edition or reach out to Dr. John Reed and Dr. Karyn Edwards directly.
Please watch the previous episode with Dr. Karyn Edwards here: https://youtu.be/L4poTWyokFI
Please watch the previous episode with Dr. John Reed here: https://youtu.be/xfl9mPThm2A
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In this episode of the "Psych in Business" podcast, Dr. Ernest Wayde discusses leadership changes at Blue Rivers Hospital following its acquisition by Optima Health System. Dr. Emily Carter, the new acting CEO, aims to improve employee satisfaction and profitability using the service profit chain framework.
However, Dr. Carter's initial meeting with the nursing staff backfires due to a miscommunication, causing defensive reactions and frustration. The nurses express their dissatisfaction with senior leadership's lack of understanding and support, highlighting a gap in Dr. Carter's approach.
Seeking advice from a psychologist friend, Dr. Carter learns the importance of clear communication and understanding employee perspectives. She realizes she must better understand the employees' experiences and work collaboratively to find solutions. The episode concludes with a lesson on the complexity of organizational dynamics, the importance of effective leadership, and the need for a feedback-driven culture in the workplace.
Key TakeawaysOrganizational Change and Leadership Transition: The episode introduces Blue Rivers Hospital undergoing an acquisition by Optima Health System, resulting in a change in leadership. Doctor Emily Carter steps in as the acting CEO to fill the void left by the departure of the previous CEO.
Service Profit Chain Framework: Doctor Carter applies the service profit chain framework to understand the relationship between employee satisfaction and organizational profitability. She recognizes that satisfied, loyal, and productive employees lead to customer satisfaction and ultimately drive profit and growth.
Leadership Approach: Doctor Carter initially focuses on addressing employee satisfaction by meeting directly with the medical staff to understand their concerns and involve them in problem-solving. However, her approach of tying loss of profit to the nurses during the meeting is met with defensiveness and hostility from the staff.
Communication and Perception: The episode emphasizes the importance of clear communication and perception in leadership. Doctor Carter's initial focus on profit over the employee experience leads to misunderstandings and negative reactions from the staff. It highlights the need for leaders to consider how their actions and intentions are perceived by employees.
Feedback Culture: Doctor Carter learns the importance of seeking feedback from employees to understand how their actions and behaviors impact them. The episode encourages leaders to actively seek feedback from employees and coworkers to ensure that their actions align with their intentions and have the desired impact.You can visit his business website at Wayde Consulting.
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In this episode of the Psych in Business podcast, Dr. Ernest Wayde hosts a conversation with Dr. Peter Stewart and Daniel Stewart from Stewart Leadership. The Stewart brothers discuss their experiences and insights into leadership development, drawing from their family business background and diverse professional journeys.
Daniel Stewart, the President of Stewart Leadership, shares his journey from studying international relations to working in leadership development across various industries, including JetBlue Airways, venture capital, and healthcare. Dr. Peter Stewart, the Managing Partner at Stewart Leadership, discusses his transition from clinical psychology to leadership coaching, highlighting the intersection of human behavior and leadership.
The podcast delves into intentional leadership development, stressing continuous learning and leadership's impact on culture and well-being. Practical insights from their book, "Lead Now," offer actionable strategies for fast-paced environments.
Key Takeaways:
Leadership development requires intentional effort and continuous learning.
Understanding cultural differences is essential for effective leadership across diverse contexts.
Mindfulness and self-care practices are crucial for sustaining leadership effectiveness in times of change and uncertainty.To learn more about Stewart Leadership and access resources for leadership development, visit their website: Stewart Leadership.
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In this episode of the "Psych in Business" podcast, Dr. Ernest Wayde discusses the Service Profit Chain and its application in the workplace. He uses the fictional story of Blue River's Hospital to illustrate how employee satisfaction, customer loyalty, and profitability are interconnected.
Dr. Wayde emphasizes the importance of storytelling in conveying practical psychology concepts and shares a detailed narrative of how Blue River's Hospital used the Service Profit Chain framework to understand its issues.
Overall, this episode provides valuable insights into the Service Profit Chain and practical strategies for leaders to understand organizational performance by focusing on employee engagement and satisfaction.
Key Takeaways include:
Service Profit Chain Framework: The framework connects employee satisfaction, customer loyalty, and profitability. Understanding this connection helps leaders improve organizational performance.
Impact of Employee Engagement: Engaged and satisfied employees provide better value to customers, leading to higher customer satisfaction and loyalty.
Challenges Faced by Blue River's Hospital: Numerous hospitals faced significant economic challenges due to the pandemic, including reduced revenue from outpatient services and increased costs of supplies.
Leadership Response: The leadership team implemented several strategies to improve efficiency and reduce costs, but these did not address the root causes of the problems.
Importance of Employee Focus: Dr. Emily Carter, acting CEO, decided to focus on improving employee satisfaction as a means to enhance patient satisfaction and profitability.You can visit his business website at Wayde Consulting.
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In this episode of the Psych in Business podcast, Dr. Ernest Wayde speaks with Dr. Courtney Worley and discusses her work as a training coordinator for the VA National Center for PTSD Training in Written Exposure Therapy. Dr. Worley provides consultation in cognitive process therapy and written exposure therapy to clinicians in diverse healthcare systems.
Dr. Worley emphasizes the importance of considering individual, team, and system dynamics when implementing interventions. She shares examples of how she navigates cultural considerations and builds consensus among clinicians and leaders.
Dr. Worley encourages leaders to stay curious and approach new ideas as experiments.
Key takeaways include:
Consider individual, team, and system dynamics when implementing interventions.
Navigate cultural considerations by practicing cultural humility and understanding the values and experiences of others.
Build consensus among clinicians and leaders by understanding their goals and values.
Approach new ideas as experiments and stay curious to foster learning and growth.You can visit her business website at: https://drworleyconsult.wordpress.com/
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