Episoder
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The world is changing, but are you changing fast enough and looking to go far enough? Plenty of companies thought they were, but they've since been consigned to the history books. Are we facing a mental block that prevents us from seeing the true transformation that's required? Retail expert and author of Leaders Leap Steve Dennis joins to explain how retailers can avoid the trap of timid transformation and instead prepare themselves for a meaningful shift.
Listen to this episode of the Retail Transformation Show and hear:
Why we're coming up against a transformation gap that we can't see. The seven mind leaps that retail leaders need to prepare for in order to lead the organisation forward. How to find the balance between timid transformation and an unrealistic moonshot. Why leaders are facing a new paradox of change.Find the full show notes at www.obandco.uk/292.
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Dive into the dynamic world of shrink solutions to combat one of the industry's major challenges, the rapidly increasing levels of unknown loss and theft. As retail evolves, so does the challenge of managing shrink and minimising theft; from advanced detection technologies to innovative on-floor strategies, each solution offers a unique angle on preventing loss. This episode is your guide to transforming shrink management into an opportunity for growth and innovation. Whether you're combating opportunistic shoplifting or organised crime, learn how tailored and localised approaches can revolutionise your retail environment.
Listen to this podcast episode to hear:
Uncover the power of localised approaches to shrink that cater specifically to the unique challenges experienced.Discover cutting-edge technologies to prevent and detect shrink, from AI body language analysis to RFID tracking.How to support frontline colleagues to combat shoplifting and retail crime. The balance between protecting stock and maintaining a positive shopping experience.Show notes are at www.obandco.uk/291.
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Shrink in retail isn't just about hoping the number resolves itself; it's about understanding the intricate web of causes that lead to loss. While shrink has perennially been a concern for retailers, recent escalations in retail crime and aggressive incidents have thrust it into the spotlight with renewed urgency. In this episode, Oliver Banks explores and segments the nuanced causes of shrink, from theft and shoplifting to internal errors and process failures. Listen in to uncover insights on the true nature of shrink and prepare yourself with the knowledge needed to address these challenges effectively in your retail operations.
Listen to this episode to:
Learn to segment different types of theft to understand their specific impacts on shrink.Discover the importance of analysing upstream supply chain activities to identify hidden shrink contributors.Understand the effects of inadequate reporting and lax compliance on shrink issues.Gain insights into interpreting shrink data to address underlying performance issues effectively.Show notes are at www.obandco.uk/290.
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When a company is first founded, it's full of life. There is a start-up spark that drives improvement and change, and challenges the norm. But when that same company grows into a big business and becomes recognised as a "corporate" rather than a "start-up", this spark is diluted or even extinguished completely which can be a dangerous position. So as we're looking to transform, how can we ignite (or maybe reignite) the start-up spark in big business? Join Oliver Banks and discover how you can take on the traits and mindsets of an entrepreneur to build a culture that's ready for change and disruption.
Listen to this episode to discover:
Why it's important to adopt an entrepreneurial mindset, and how this spark enables transformation. Six essential traits to blend elements of a start-up culture which can rejuvenate your organization. The simple, actionable steps you can start today for each entrepreneurial trait.The full show notes are at www.obandco.uk/289.
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In the fast-paced world of today, the tug-of-war between immediate tasks and strategic objectives is relentless. We know the tasks that need to get done. But why don't we do them? In this episode, Oliver Banks uncovers the psychology and neuroscience behind meaningful work and explains how our own brains can prevent us from the most important tasks and activities that we must do. Learn four simple approaches to overcome this, as well as consider the organizational impacts that could be present.
Listen to this episode of the Retail Transformation Show and:
How the allure of immediate gratification undermines our significant yet demanding tasks.Why we continually steer towards simple tasks and where this originates from.Why we might suffer from an illusion of productivity.What to do if organizational chaos means this is a widespread issue across the company.Show notes at www.obandco.uk/288.
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A transformation's business case shows a glittering alternative to the status quo of today. But after implementation, these benefits are never realised. They either don't exist or they can't be quantified. What happened? Was this a mirage? Were we being overly optimistic? In this episode of the Retail Transformation Show, Oliver Banks explores the reasons behind initiatives that can't or won't show the realised benefits.
Listen to this episode and hear:
The reasons that lead to benefit realisation challenges. Why you need to critically assess your outputs and outcomes. The root causes of low utilisation for your change. What to do when you realise that the benefits can't be realised.Show notes at www.obandco.uk/287.
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Department stores have played an enormous role in the retail landscape and often occupy large and important stores. However, in recent years, department store retailers have become increasingly challenged. While some have closed down, others continue to struggle in the face of increasing costs, intense competition, and faltering consumer demand. GlobalData's Managing Director, Neil Saunders joins to explore the challenge facing department stores and explore if the business model is still valid and viable.
Listen to episode 286 of the Retail Transformation Show and hear:
Why the department store model is increasingly under threat. If alternative business models are more suitable. How one department store has found its place in the modern retail market.The full show notes are at www.obandco.uk/286, including more about Neil Saunders, suggested episodes to listen to next and more about the Retail Transformation Briefing.
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There is always debate about whether technologies like AI and robotics are destroying frontline jobs and "dehumanising" organizations. Or is the opposite true, where the argument is that these technologies are creating brand-new roles and opportunities? Join Oliver Banks as he considers 3 major technologies that have been connected to major job losses to see what's happening. Also, reflect on the important question about what the role of people in the evolving world of retail is.
Show notes at www.obandco.uk/285.
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A transformation's ultimate success is reliant on progress and execution. Because, without these aspects, nothing changes and the status quo lives on. The transformation withers and invested time, money and effort is wasted. In our special series of episodes, join Oliver Banks to explore the fourth quadrant of the core framework from his new book, Driving Retail Transformation: How to Navigate Disruption and Change.
Find out more at www.DrivingRetailTransformation.com.
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The human aspects of transformation are among the hardest. They're often invisible, intangible and highly variable. But without facing into these factors, it's easy to veer off course and be blocked by obstacles. As we continue to celebrate the launch of Oliver Banks's new book, Driving Retail Transformation, this episode delves into aspects from the third quadrant of the Retail Transformation Steering Wheel which focuses on mindset and leadership.
Find out more at www.DrivingRetailTransformation.com.
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Once you understand the problem or challenge, then you can start to consider the options and opportunities that forge the solution. In this bonus episode of the podcast to celebrate the launch of Oliver's book, Driving Retail Transformation, explore the second quadrant of the Retail Transformation Steering Wheel and discover why documentation has more value than first meets the eye.
Find out more at www.DrivingRetailTransformation.com.
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Perhaps you know to "start with why". But before you understand the "why" of the transformation, you must first understand the status quo. What challenges face the business, or opportunities could be seized? In this special launch week bonus episode of the podcast, explore the first quadrant of the Retail Transformation Steering Wheel.
Find out more at www.DrivingRetailTransformation.com.
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Retail leaders face disruption on every side. But transforming in response, while necessary, is easier said than done. Oliver Banks's new book, Driving Retail Transformation gives you the strategies and techniques you need to lead your organization through the journey of transformation in an age of uncertainty. In this special episode, explore the Retail Transformation Steering Wheel.
The book, Driving Retail Transformation: How to Navigate Disruption and Change is available in all good book stores.
Find out more at www.DrivingRetailTransformation.com.
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In a world spinning with volatility, uncertainty, complexity, and ambiguity, the ability to remain confident is more crucial than ever. This episode brings to the fore the insights of Julie Smith, an executive leadership coach and author of "Coach Yourself Confident," as she dissects the nuances of confidence in today’s fast-paced environment. Delve into the intriguing concept of the 'self-doubt tax' and how embracing failure can paradoxically become a cornerstone of building confidence. Also, unravel the strategies for cultivating inner trust and inspiring confidence in others, ensuring that leaders can navigate through uncertainty with conviction and poise.
Listen to this episode of the Retail Transformation Show and:
Learn the delicate balance between confidence and overconfidence and why embracing uncertainty is positive.Discover strategies to mitigate the 'self-doubt tax' that leads to burnout and nervousness whilst preventing progress.Explore how failure is a transformative tool for personal and professional growth that encourages confidence.Learn effective ways as a leader to bolster confidence.Find the full show notes at www.obandco.uk/279.
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In the ever-evolving retail landscape, success isn't just about simply adopting the best technologies or jumping on the hottest trends. It's about having the insight and agility to navigate through key themes and adapt to change. In this episode, delve into the philosophy behind Oliver Banks's book, "Driving Retail Transformation: How to navigate disruption and change." This guide equips you with the mindset and tools to carve your own path through the transformation journey. Join Oliver and learn what NOT to expect between the covers and why this book is being called "essential reading" for retail leaders.
Listen to this episode to discover:
Why you can't or shouldn't follow your competitor's transformation strategy.How operating models and transformation connect.Plus how to join the virtual launch for the book.Register for the virtual book launch on 4th March at DrivingRetailTransformation.com/event
The full show notes are at www.obandco.uk/278.
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Connectivity is a standard expectation for modern retail stores. But what if networks and Wi-Fi connections could deliver more and open new opportunities? Enter the 'hyper-connected store'. In this episode, Keith Cahoon from Juniper Networks shares more about the vital role of connectivity and what modern networks can enable for forward-thinking retailers and their store environments.
Listen to this episode of the Retail Transformation Show:
Understand the essence of "hyper-connected" retail environments and how they revolutionize the shopping experience.Discover the foundational technologies and strategies needed to implement hyper-connectivity in retail spaces.Recognize the persistent challenges and misconceptions that prevent retailers from fully capitalizing on advanced connectivity solutions.Gain insights into the future of retail connectivity, including the role of data-driven devices and the need for stores to remain adaptable and resilient in a rapidly evolving tech landscape.The full show notes are at www.obandco.uk/277.
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Delve into the art of continuous improvement which has reshaped industries and personal habits alike. Originating from Japanese car manufacturer Toyota and popularized through Lean Six Sigma, Kaizen is more than a methodology; it's a mindset of perpetual betterment. Join Oliver Banks and unpack the essence of making each day more efficient and effective than the last, applying Kaizen not only to business operations but also to personal growth and productivity. With practical tools and insightful discussions, we pave the way for incremental yet powerful transformations in your retail environment and beyond.
Listen to this podcast now:
Discover how the principle of Kaizen encourages constant progress and why small, daily improvements are the compound interest of performance.Understand the importance of truly listening to customers to identify what adds value and what constitutes waste in your processes.Learn how bringing the right people together can spark innovation and drive efficiency where it matters most—in the thick of the action.Explore the 5S framework as a practical approach for optimal productivity and continuous improvement.Show notes at www.obandco.uk/276.
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The best way of avoiding making reactive short-term decisions at the expense of long-term performance is to be more planned in the long term. Easy to say, harder to do. Join Oliver Banks and consider how you can avoid the long-term pains but instead look to build the plans, culture, and leadership attributes and attitudes that can weather the short-term challenges and continue to persevere on towards the company vision.
Listen to this episode of the Retail Transformation Show and discover:
The art of proactive planning to anticipate and adapt to market disruptions.How a clear, purpose-driven vision can guide your company through short-term challenges without losing sight of long-term goals.Finding the right transformation that delivers goals and don't compromise future growth.Insights into building a business model that is robust, diversified, and resilient to changes in the market landscape.Show notes at www.obandco.uk/275.
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Confront the retail strategist’s dilemma: seizing the day without compromising tomorrow. In tough trading conditions, we chase short-term targets with a tempting path of quick fixes and instant rewards. But do we pause to consider the long-term game? Like a game of chess, every move counts and victory is not achieved in a single turn. Join Oliver Banks and learn the tactics that ensure today’s wins don’t become tomorrow’s losses through a series of considerations, thought-provoking questions and key activities.
Listen to this episode of the Retail Transformation Show and hear:
How humanity is almost destined to chase the short term at the expense of long term goals.Learn how to use strategic decision making to balance immediate business needs with sustainable growth.Which crucial considerations must you factor in as you deliver near-term targets and preserve future opportunities.Why we must learn from the chess grandmasters.Find the full show notes at www.obandco.uk/274.
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Dive into the critical balancing act that modern retailers face: achieving labour cost savings while preserving the invaluable human touch in customer experiences. Explore the evolving roles of store staff, the dynamic interplay between automation and personal service, and strategies for streamlining retail processes without losing the essence of human interaction. Join Oliver Banks to explore how to balance the urgent need for cost savings whilst preserving the engaging, human-centric elements in your retail operating model.
Listen to this episode and hear:
How the role of colleagues and associates is evolving.Understand the interplay between automation and maintaining human service.Discover ideas and tips to simplify processes while preserving the human touch.Why a deep understanding of the operating model is crucial.The show notes are at www.obandco.uk/273.
- Se mer