Episoder
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How do you use public speaking to strategically advance your business, career, or projects?
In this episode, Blair Bryant Nichols shares insights on how to build a speaking platform that connects with audiences and helps achieve your goals. Blair founded BBN Creative Management, where he coaches entrepreneurs, executives, and subject-matter experts on how to craft impactful public personas and compelling keynotes.
Topics explored in this episode:
- Why storytelling is the key to connecting with your audience.
- Common mistakes speakers make—and how to avoid them.
- The importance of identifying your niche audience and tailoring your message.
- How to make virtual speaking engagements look and feel as dynamic as live ones.
- Strategies for turning unpaid talks into major business opportunities.
Chapters:
(02:30) Blair’s Journey from Publishing to Speaking Management
(08:15) What Makes a Keynote Memorable
(14:00) Virtual Speaking: Technology Tips and Tricks
(21:30) Turning Your Expertise into a Speaking Platform
(33:20) How Public Speaking Drives Business Growth
Thanks to Blair Bryant Nichols for being on the show!
Learn more about Blair and his services at bbncreativemanagement.com
Connect with Blair: https://www.linkedin.com/in/blairbnichols/
Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.
Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop
Bill on LinkedIn: https://www.LinkedIn.com/in/BillGall
Bill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach
Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.
Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.
Subscribe via Spotify: https://spoti.fi/3PGhWPJ
Subscribe via Apple Podcasts: https://apple.co/3PKe00u
Bill on Facebook: https://www.facebook.com/billgall/
Bill on Twitter/X: https://twitter.com/billgall
This episode was produced by Story On Media & Marketing:
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Once upon a time, a SaaS company had everything going for it—top-tier talent, plenty of funding, and a bright future ahead. So why were they still struggling to hit their goals?
In this episode, Bill tells a story of how job scorecards became the game-changing tool that transformed this team from good to great.
Join us as we dive into:
Why job scorecards are your secret hiring weapon.How to align your team to business goals with precision.Real-life lessons from the trenches (spoiler: success leaves clues!)Get ready for actionable advice, an inspiring SaaS story, and a lighthearted conversation that proves building high-performing teams doesn’t have to be rocket science.
Keep scaling.
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How do you make your product or service something that people actually want or need?
In this episode, Laurier Mandin shares insights on how to create products that move beyond "nice-to-have" into the realm of "must-have," breaking down his framework, the Coveted Condition.
Laurier (pronounced "Lore-Yay") has a knack for uncovering the psychology behind buyer decisions. He helps companies craft irresistible products that customers can’t live without and is the founder of Graphos, a product marketing agency.
Topics explored in this episode:
- Laurier’s book, I Need That, which is about creating and marketing products people are compelled to buy.
- The importance of validating a product idea before going all-in.
- The “Coveted Condition” framework for understanding buyer psychology and creating must-have products.
- How the dog brain (limbic system) drives purchasing decisions and why logic often takes a back seat.
- Why innovators overvalue their products by three times.
- Why products need to be ten times better to break through the status quo.
- Case studies of product failures, including a noisy ultrasonic sanitizer and a rushed tech launch by Sprint.
- The tension between entrepreneurial ambition and personal serenity
Chapters in this episode:
(02:30) Laurier’s Early Product Obsession
(10:01) How Buyers Decide What They "Need"
(17:31) Lessons from Product Successes and Failures
(24:06) The Critical Role of Validation in Product Development
(34:28) Multi-Million Dollar Mistakes
(43:56) The Neuroscience Behind Purchasing
Thanks to Laurier Mandin for being on the show!
Learn more about Laurier: http://lmandin.com and https://www.linkedin.com/in/lmandin
Get Laurier’s book, I Need That: Creating and Marketing Products People Are Compelled to Buy: https://www.amazon.com/dp/B0DHLDZWRR
Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.
Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop
Bill on LinkedIn: https://www.LinkedIn.com/in/BillGall
Bill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach
Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.
Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.
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In this episode, Bill shares an inspiring personal story about overcoming business failure and finding clarity through a profound realization about the power of "why."
The idea of jewelry can sometimes be wasted on men, right? But a chance encounter with a customer at his wife's business helped Bill reframe his perspective on business, family, and purpose by finding the why.
Inspiration can be found in unexpected places, and connecting your personal "why" to your business goals can drive success and sometimes, stepping back can be the most powerful move forward.
This story is packed with valuable lessons for entrepreneurs, leaders, and anyone seeking purpose in their work.
Keep scaling.
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How can entrepreneurs ensure their businesses are sellable in any market?
In this episode, Justin Goodbread shares his expertise on scaling businesses and maximizing their value. He discusses the importance of planning for an exit, avoiding owner dependence, and leveraging value drivers to create a sellable company. Through personal anecdotes and practical strategies, Justin offers a roadmap for entrepreneurs to achieve freedom and financial success.
Justin Goodbread is an entrepreneur, author, and business advisor. Having built and sold multiple companies, Justin brings a passionate, hands-on approach to helping other entrepreneurs grow their businesses profitably while creating sustainable value.
Key topics explored in this episode:
- The difference between a profitable business and a valuable one.
- Why 80% of a business owner’s net worth is often tied up in their company.
- Why only a fraction of owners are satisfied with their exit price.
- The dangers of owner dependence and how to overcome it.
- Stories of entrepreneurs who successfully pivoted during crises.
- How to balance passion for business with personal priorities.
- Why you should sell your business when you don’t have to.
Chapters in this episode:
(02:30) Justin Goodbread’s Entrepreneurial Journey
(08:15) The Shocking Truth About Business Value Statistics
(15:00) Why Most Businesses Aren’t Sellable
(21:45) How to Avoid Owner Dependence
(37:00) The Importance of Work-Life Balance for Entrepreneurs
Thanks to Justin Goodbread for being on the show!
Learn about Justin’s Value Growth Academy: https://www.justingoodbread.com/academy
Connect with Justin on LinkedIn: https://www.linkedin.com/in/justingoodbread/
Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.
Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop
Bill on LinkedIn: https://www.LinkedIn.com/in/BillGall
Bill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach
Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.
Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.
Subscribe via Spotify: https://spoti.fi/3PGhWPJ
Subscribe via Apple Podcasts: https://apple.co/3PKe00u
Bill on Facebook:
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In this mini episode, Bill tackles one of the biggest productivity killers in business: constant firefighting.
You’ve got big, bold strategic plans, but daily emergencies keep derailing your focus. Sound familiar?
We share two simple, game-changing tips to help your team stay on track with their big goals:
- Identify where your time and focus always go off course.
- Proactively design systems and routines to protect your priorities.
If you’ve ever felt like your week is shot by Monday afternoon, this episode is for you.
Keep scaling.
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Why is creating memorable experiences more crucial than ever in today’s event industry?
In this episode, Bill speaks with Rennie Colelli about his inspiring journey from a teenage DJ to leading a top-tier AV production company. Rennie shares how he scaled his business twice, first in social events and later in corporate, emphasizing the importance of trust, innovation, and strategic reinvention. The discussion offers valuable insights for entrepreneurs looking to navigate growth, overcome challenges, and deliver world-class experiences.
Rennie Colelli is a dynamic entrepreneur who turned his passion for music and live entertainment into a thriving event production business, bb Blanc.
Key topics that Bill and Rennie explore in this episode:
- The challenges of scaling a business.
- How delivering unforgettable experiences builds lasting client relationships.
- Why corporate events offer broader opportunities compared to social events.
- Insights on technical innovations transforming live and virtual event production.
- How bb Blanc turned a holiday party from a declining tradition to a sold-out phenomenon.
- The significance of clear vision and ambition in scaling a multi-million dollar business.
Chapters in this episode:
(03:15) From Teenage DJ to Entrepreneur
(11:00) Scaling Rennie’s First Business
(15:22) The Decision to Start Fresh
(18:13) Breaking into the Corporate Market
(23:14) Navigating Growth
(34:10) The Future of Events
Thanks to Rennie Colelli for being on the show!
Connect with Rennie on LinkedIn: https://www.linkedin.com/in/rennie-colelli/
Learn more about bb Blanc: https://www.bbblanc.com/
Follow bb Blanc on Instagram: https://www.instagram.com/bbblancevents/
Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.
Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop
Bill on LinkedIn: https://www.LinkedIn.com/in/BillGall
Bill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach
Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.
Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.
Subscribe via Spotify: https://spoti.fi/3PGhWPJ
Subscribe via Apple Podcasts:
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Goldilocks isn’t just for kids—it’s a masterclass in business strategy! In this mini-episode, Bill talks about the just-right principle and how it applies to finding the perfect partners, employees, and vendors as your business scales.
From accounting firms that are too big to care to marketing hires that are just the right mix of brilliance and drive, discover why the Goldilocks principle is essential for businesses navigating growth—and how what’s “just right” today might need a shake-up tomorrow.
Keep scaling.
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How can businesses personalize their customer experience at scale?
This episode explores the power of personalization in the age of AI and how businesses can leverage data to create a delightful customer experience. David Edelman discusses the challenges and benefits of personalization, and provides examples of companies that are doing personalization well, such as Cisco, Marriott, and Aetna.
David Edelman is a personalization guru who's been shaking things up in the business world with his innovative ideas. From Harvard Business School to McKinsey and Aetna, he's got the know-how to help companies scale up their personalization game and create those "wow" customer experiences. He’s also the co-author (with Mark Abraham) of Personalized: Customer Strategy In The Age of AI.
Key topics Bill and Dave explore in this episode:
- Personalization is not just a marketing tactic, but a holistic customer experience that requires cross-functional collaboration.
- Companies need to shift their mindset from volume to value and focus on providing a personalized experience that delights customers without being creepy.
- AI can be used to enhance personalization by predicting customer needs and preferences.
- Data is essential for personalization, and companies need to gather both explicit and implicit data to understand their customers' needs and preferences.
- Companies have to avoid overwhelming customers with too much information.
- Personalization allows companies to differentiate themselves by providing a unique and valuable customer experience.
Chapters in this episode:
(02:42) Personalizing Music
(07:51) Delight vs. Annoyance in Personalized Experiences
(12:34) The Risk of Over-Personalization and the Aetna Example
(14:52) Sungevity: A Case Study in Personalization Done Right
(19:43) Cisco: Two Approaches to B2B Personalization
(26:40) Marriott's Quest for Personalized Hospitality
(31:45) The Value of Asking Questions
Thanks to David Edelman for being on the show!
Learn more about Dave at Edelman Advisory Services: https://www.edelmanadvisoryservices.com/
Get Dave’s book: Personalized: Customer Strategy In The Age of AI: https://www.amazon.com/dp/1647826276 (co-authored with Mark Abraham)
Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.
Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop
Bill on LinkedIn: https://www.LinkedIn.com/in/BillGall
Bill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach
Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash...
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In this episode, Bill shares his journey of scaling a business and the critical lessons learned from not having a coach during pivotal growth phases.
Multi-million dollar mistakes were made and Bill emphasizes the importance of seeking guidance to navigate challenges.
Always consider the value of coaching in your own journeys. The skills that got you here may not take you to the next level.
Keep scaling.
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What is the role of intentionality in personal and professional growth?
In this episode, Jeff Karp discusses the power of intentionality, observation, and diverse thinking in problem-solving. Drawing inspiration from nature's problem-solving mechanisms, Karp emphasizes the importance of diverse teams and an "informal" advisory board.
Jeff Karp is a bioengineer, engineer, author, and researcher committed to improving our lives, health, focus, and productive purpose.
Key topics that Bill and Jeff explore in this episode:
- The concept of bioinspiration and its potential for innovation.
- The importance of diversity in teams and problem-solving.
- The benefits of building an "informal" advisory board.
- The role of intentionality in overcoming challenges and achieving goals.
- The power of observation and reflection in personal growth.
- The transformative power of failure.
- Strategies for managing distractions and harnessing the power of ADHD.
- Connecting with nature and attuning to the rhythms of life.
Chapters in this episode:
(03:07) The Origins of Bioinspiration
(11:00) The Superpower of Diversity
(15:39) Intentionality
(27:42) The Importance of Novelty and Newness
(33:18) The TEDMED Talk Experience
(45:38) ADHD: Challenge, Superpower, and Distraction Disruptor
Thanks to Dr. Jeff Karp for being on the show!
Learn more about Jeff: https://www.jeffkarp.com/
Get Jeff’s book: “LIT: Life Ignition Tools: Use Nature's Playbook to Energize Your Brain, Spark Ideas, and Ignite Action’: https://www.amazon.com/dp/B09NW4PGK3
Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.
Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop
Bill on LinkedIn: https://www.LinkedIn.com/in/BillGall
Bill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach
Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.
Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.
Subscribe via Spotify: https://spoti.fi/3PGhWPJ
Subscribe via Apple Podcasts: https://apple.co/3PKe00u
Bill on Facebook:
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In this episode, Bill shares a story about the importance of being coachable and how leadership behavior impacts team dynamics.
He recounts a workshop experience with a CEO whose habits were affecting his team's engagement and accountability. A leader must lead by example and if the team's leader can't be coached, what message does that give to the team?
Bill emphasizes that true change starts with self-reflection and personal accountability, urging leaders to look in the mirror to foster a more effective and proactive workplace culture.
Keep scaling.
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What role does emotional maturity play in effective leadership, and how does it differ from emotional intelligence?
This episode explores the concept of emotional maturity as a critical aspect of effective leadership. Christie Smith, co-author of the upcoming book “Essential,” discusses the importance of human connection, purpose-driven work, and creating a workplace culture that values diversity and inclusion.
Christie Smith is a leadership coach and advisor who has been helping Fortune 500 leaders navigate the complexities of the modern workplace for over 35 years. As the co-founder of the Humanity Studio, she's passionate about creating inclusive, purpose-driven work environments where everyone feels valued and empowered.
Key topics that Bill and Christie explore in this episode:
- Leaders acknowledging and addressing the emotional needs of their employees.
- The need for companies to create a safe space for employees to express their emotions and concerns.
- Aligning a company's stated values with its actions and behaviors.
- The role of leadership in fostering a culture of purpose, agency, wellness, and connection.
- Leaders being curious about their employees and understanding their motivations and aspirations.
- Creating a workplace culture where everyone feels valued and respected.
- The power of self-awareness and agency in building stronger connections with others.
Chapters in this episode:
(02:35) Emotional Maturity in Leadership
(08:20) The Impact of External Events on Employees
(17:23) The Mental Health Crisis
(24:20) Aligning Company Values with Actions
(31:09) Understanding Employee Needs and Aspirations
(46:59) Building a More Inclusive and Connected Workplace
Thanks to Christie Smith for being on the show!
Connect with Christie on LinkedIn: https://www.linkedin.com/in/christiesmithphd/
Pre-order Christie’s book (coming out in January): “Essential: How Distributed Teams, Generative AI, and Global Shifts Are Creating a New Human-Powered Leadership”: https://www.amazon.com/dp/1394276583
Learn more about human-centered workplaces via The Humanity Studio: https://thehumanitystudio.com/
Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.
Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop
Bill on LinkedIn: https://www.LinkedIn.com/in/BillGall
Bill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach
Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and
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In this episode, Bill shares his personal journey of helping a friend transition out of the CEO role in a growing business.
He discusses the challenges of accountability within the team and how he implemented a functional accountability chart to distribute responsibilities.
Bill emphasizes the importance of company values in empowering employees to think independently and collaborate effectively.
Keep scaling.
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How can leaders foster a culture of curiosity within their organizations?
This episode explores the power of curiosity in leadership and how it can be used to drive innovation, growth, and change within organizations. Jon Bassford shares real-world examples and practical strategies for cultivating curiosity in yourself and your team. By fostering a culture of curiosity, leaders can create an environment where employees feel psychologically safe to share their ideas and feedback, leading to improved operational excellence and better business outcomes.
Jon Bassford, CEO of Lateral Solutions, helps leaders level up their operations and achieve their goals. He's also the author of the upcoming book "The Curious Leader," a guide to cultivating curiosity for business growth and personal development.
Key topics that Bill and Jon explore in this episode:
- Curiosity in leadership and how it can drive innovation, growth, and change.
- The biggest hurdles to creating curiosity are egos, fear, comfort, and habits.
- The need for leaders to balance their own expertise with the need to be open to new ideas and perspectives.
- The need for leaders to be self-aware and to delegate tasks that are outside their zone of genius.
- Building a team with diverse skills and personalities, not just “A” players.
- The need for leaders to actively cultivate curiosity in themselves and their team members.
- Checking your ego and being open to new ideas and perspectives.
- The need for organizations to continuously analyze and improve their operations.
- Being willing to adapt in order to stay ahead of the curve.
Chapters in this episode:
(02:53) The Importance of Curiosity
(07:36) The Power of Clear Communication
(11:19) The Importance of Strategic Planning
(15:28) Creating a Culture of Innovation
(21:28) The Importance of Being Open to New Ideas
(27:14) Developing and Increasing Curiosity
(33:57) Operational Excellence
Thanks to Jon Bassford for being on the show!
Learn more about Jon: https://jonbassford.com/
In early 2025, be sure to get Jon’s book: The Curious Leader: Navigating the Power of Asking Questions and Fostering a Culture of Inquiry.
Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.
Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop
Bill on LinkedIn: https://www.LinkedIn.com/in/BillGall
Bill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach
Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.
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How can leaders develop a more selfless leadership style?
In this episode, Bill talks with a world-renowned leadership coach about the importance of selfless leadership, the challenges of scaling up a business, and the role of coaching in leadership development.
Today’s guest is Marshall Goldsmith, a New York Times bestselling author and a world-renowned leadership coach who helps leaders achieve extraordinary things.
Key topics that Bill and Marshall explore in this episode:
- The importance of selfless leadership and how it can benefit businesses.
- The role of coaching in leadership development and how to find the right coach.
- How entrepreneurs can identify appropriate clients.
- Why coaches should never make coaching about themselves.
- The power of generosity in leadership and how it can inspire others.
- How to keep your mojo and stay motivated and enthusiastic about your work.
- The benefits of having a coach and how they can help you achieve your goals.
- The importance of being comfortable with discomfort and how it can lead to personal growth.
- Staying active and engaged in life and how it can keep you feeling young.
- Giving back to others and how it can make a difference in the world.
Chapters in this episode:
(03:06) Marshall’s Book, What Got You Here Won't Get You There
(06:12) The Importance of Selfless Leadership
(11:26) The Power of Making Decisions
(19:28) The Role of Coaching in Leadership Development
(27:26) Helping Others
(31:03) The Benefits of Working with Retiring CEOs
(41:58) Marshall’s AI Project
Thanks to Marshall Goldsmith for being on the show!
Connect with Marshall on LinkedIn: https://www.linkedin.com/in/marshallgoldsmith/
Learn more about Marshall: https://marshallgoldsmith.com/
Ask Marshall’s AI avatar some questions: https://marshallgoldsmith.ai/
Get Marshall's book, What Got You Here Won't Get You There: https://www.amazon.com/dp/1401301304
Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.
Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop
Bill on LinkedIn: https://www.LinkedIn.com/in/BillGall
Bill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach
Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.
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What are the key stages of scaling a SaaS startup?
In this episode, SaaS veteran and serial entrepreneur Stijn Hendrikse shares his insights on how to scale a SaaS startup successfully. Drawing on his experience at Microsoft and other companies, Stijn discusses the key stages of scaling a SaaS company, the importance of building a strong team, and the challenges of balancing growth and profitability.
Stijn Hendrikse is a tech professional with 30 years of experience in SaaS and AI. He spent time at Microsoft and founded Kolungi, a B2B SaaS marketing agency.
Key topics that Bill and Stijn explore in this episode:
- The importance of teamwork and collaboration, drawing parallels between military experiences and business leadership.
- Insights into the unique culture at Microsoft and its focus on people and leadership development.
- Strategies for effective outbound marketing and the importance of adding value.
- Adapting to the changing landscape of content marketing and the need for hyper-relevance.
- The importance of customer success, service costs, and the "hero plus" pricing model.
- Understanding the T2D3 framework for achieving exponential growth in a SaaS business.
- The need to transition from individual problem-solving to system-based approaches for scaling effectively.
- Embracing a quarterly rhythm (like OKRs) for setting goals, driving urgency, and fostering accountability.
- Key milestones in the early stages of a SaaS startup and the importance of answering "what's it for?" and "who's it for?".
- The Rule of 40 and balancing growth and profitability in the SaaS world.
Chapters:
(02:34) Stijn Hendrikse’s Background
(08:42) Culture at Microsoft
(13:17) Spamming on LinkedIn
(23:06) Content Marketing
(30:56) SaaS Examples
(39:08) Stages of a Company
(42:35) The Rule of 40
Thanks to Stijn Hendrikse for being on the show!
Connect with Stijn on LinkedIn: https://www.linkedin.com/in/stijnhendrikse/
Learn more about Stijn and T2D3: https://www.t2d3.pro/stijn-hendrikse
Get Stijn’s book “T2D3: How some software startups scale, where many fail”: https://www.amazon.com/dp/B09HPDDHDY/ (co-authored with Mike Northfield).
Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.
Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop
Bill on LinkedIn: https://www.LinkedIn.com/in/BillGall
Bill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach
Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy,...
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What are some of your most common fears people have when it comes to business communication, and how can you overcome them?
In this episode, Bill and his guest dive into the world of communication, exploring how effective dialogue can transform both sales teams and leadership approaches.
Today’s guest is Chris Jennings, a communications expert, business coach, and author who has turned his passions—including triathlons and entrepreneurship—into a winning strategy for helping sales teams thrive.
Key topics that Bill and Chris explore in this episode:
- The importance of clear communication in business and sales.
- How to overcome the fear of conversation in professional settings.
- The role of triathlon training in developing mental resilience.
- Techniques for turning frontline employees into key contributors to sales.
- The value of emotional intelligence in building trust with clients.
- Why authenticity in conversations leads to better connections.
- Practical tips for improving transitions between different business roles.
- Using DISC and other personality profiles to understand team dynamics. (DISC stands for Dominance, Influence, Steadiness, and Compliance.)
- The power of gratitude and abundance mentality in boosting personal confidence.
- How to prepare for challenging sales negotiations with a relaxed mindset.
Chapters in this episode:
07:35 - Communication Challenges in Business
15:40 - Sales Techniques and Special Teams
21:07 - Empowering Frontline Employees
26:39 - Role of Emotional Intelligence in Sales
33:41 - Overcoming Fear in Conversations
Thanks to Chris Jennings for being on the show!
Learn more about the Chris Jennings Group and get free copies of books by Chris (all you have to do is pay for shipping and handling): https://chrisjenningsgroup.com/
Or you can get Chris’ books from Amazon: https://www.amazon.com/stores/Chris-Jennings/author/B0BT2568KW
His books include “Conversations Made Easy: Building Your Playbook for Growing Sales and Connecting with Customers” and “The Client Retention Matrix: A How-To Guide for Growing Relationships: Proven Strategies to Keep Clients Longer, Increase Margins, and Guarantee Referrals.”
Connect with Chris on LinkedIn: https://www.linkedin.com/in/chris-jennings-8ba7193/
Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.
Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop
Bill on LinkedIn: https://www.LinkedIn.com/in/BillGall
Bill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach
Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning,...
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In this episode, Bill talks about effective monthly all-hands meetings for fostering communication within a company!
Learn how to engage employees by incorporating updates, celebrating wins, and including diverse voices beyond just the CEO.
Bill also explores creative ideas to enhance these meetings, such as combining them with social events.
Keep scaling.
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How can overcoming cultural constraints empower you to reach your full potential?
In this episode, Dima Ghawi shares her inspiring journey of escaping cultural and personal confinement to pursue her own path. From surviving a controlling marriage to navigating cultural expectations, Dima discusses how she turned adversity into empowerment. She also highlights the importance of leadership, personal growth, and shattering the invisible barriers that hold us back.
Today’s guest is Dima Ghawi, an energetic speaker, TEDx presenter, and author known for helping people unlock their true potential.
Key topics that host Bill Gallagher and his guest explore in this episode:
- Dima’s early life in Jordan and her grandmother’s metaphor of the “glass vase.”
- How Dima’s arranged marriage and move to the U.S. led to personal isolation.
- Her battle with depression and how it catalyzed her decision to leave the marriage.
- How Dima became the first woman in her family to get a college education.
- The role of forgiveness in Dima’s healing journey, both for herself and others.
- The importance of leadership in helping people break through cultural and personal limitations.
- How invisible cultural constraints can limit both men and women in their growth.
Chapters in this episode:
02:30 – Dima’s Cultural Background and Grandmother’s Influence
07:15 – Arranged Marriage and Moving to the U.S.
15:20 – Depression as a Catalyst for Change
20:50 – Escaping Marriage and Facing Death Threats
30:30 – Leadership and Forgiveness: Dima’s Healing Journey
42:00 – The Importance of Shattering Invisible Vases
50:10 – Taking Control of Your Career
Thanks to Dima Ghawi for being on the show!
Learn more about Dima Ghawi: https://www.dimaghawi.com/
Connect with Dima on LinkedIn: https://www.linkedin.com/in/dimaghawi/
Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.
Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop
Bill on LinkedIn: https://www.LinkedIn.com/in/BillGall
Bill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach
Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.
Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.
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