Episoder
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In this episode of the Tech on Toast Podcast, Chris Fletcher chats with Archie Heaton, Head of Commercial at Level, the salary-linked financial wellbeing platform that’s making waves in hospitality.
We dive into:
Archie’s journey from Microsoft and Xbox to startup life
What on-demand pay really is—and why it’s not a debt trap
How Level compares to WageStream and why many operators are making the switch
The real impact of financial flexibility on retention and team morale
Why hospitality is next in line for a financial wellbeing revolution
And how Level is now powering platforms for other providers, like US giant Daily Pay
💬 “You only get one chance to mess up someone’s pay. People don’t forget.”
💡 This one’s for the operators, people directors, and GMs who want to do things better—for their team and their business.
🔗 Learn more:
👉 Explore Level on the Tech on Toast Marketplace
📧 Contact Archie: [email protected]
🔍 Follow Chris: @techontoast
🧡 Like what you hear?
Follow the show, leave a review, and share with someone who needs to hear this!
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This week on the Tech on Toast Podcast, Chris sits down with the always-insightful Joe Heather, Regional General Manager for Northern Europe at Deliverect, the Order Management Platform powering thousands of digital orders across hospitality and retail.From deep dives into the ever-evolving world of kiosk tech, third-party logistics, and marketplace dominance, to spontaneous chats about dogs, golf, and growing teams across borders, this one is packed with both insights and energy.What we cover:🍕 Why Deliverect is more than an integration platform📦 The retail delivery boom, and how Deliveroo and co-op might just replace your corner shop🛍️ How customer expectations from Amazon and Uber Eats are shaping hospitality tech🧠 Joe’s take on operator loyalty, tech partnerships, and the psychology behind marketplace ordering📊 How Pulse and Dispatch are giving operators more control over downtime, data and delivery🐶 Why a Labrador named Mars might be the best career move Joe’s ever made, seriouslyTop Takeaways: • The mid-market restaurant squeeze is real, and QR, kiosk and speed are winning. • Operators aren’t just thinking about “tech stacks” anymore, they’re thinking about order flow. • Retail’s on-demand revolution is just beginning, and Deliverect is building the rails. • Consumer convenience to price point. And speed is becoming non-negotiable.💬 “If it’s an order, and it needs managing, we want to be the platform to control it.” Joe Heather🔗 Want to connect with Joe? He’s very available on LinkedIn: Joe Heather on LinkedIn🖥️ Learn more about Deliverect: www.deliverect.com🎧 Like what you heard? Hit follow and check out more from Season 12 of the Tech on Toast Podcast, proudly supported by our pals at Lightspeed. For a demo of their all-in-one EPOS, head to lightspeed.co.uk/techontoast
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Mangler du episoder?
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In this episode of the Tech on Toast Podcast, Chris Fletcher sits down with Jonny McKenzie, co-founder and CEO of Bustle, the cafe management platform built by operators for operators. Jonny flew all the way from Auckland, New Zealand, for this conversation—and it shows in the insights shared.Jonny’s story is anything but ordinary. From launching cocktail bars in his early 20s to running a full-service cinema and now building Bustle, he’s lived every shift, every challenge, and every spreadsheet that independent hospitality operators face.☕ What’s in your cup this episode? • Why Jonny left IT to shake cocktails—and how that shaped his tech career • The pain of running multiple venues without visibility—and how Bustle fixes that • Bustle’s “88% Rule” for building features that work for real operators • The myth of rapid transformation: why real clarity takes time • Emotional loyalty vs points-based systems—what real recognition feels like • Why Bustle celebrates when their customers outgrow them • Why most POS systems fail creatives—and what Bustle is doing differently • The rise of bakery as the new coffee shop culture • How price confidence, not just cost control, can help operators sleep at night👀 Who should listen?This one’s for independent owner-operators, hospitality creatives, and anyone who wants to use tech without losing the soul of service.📍Want to meet the Bustle team?Find them at heybustle.com, or pop by their stand at London Coffee Festival (just follow the treasure hunt 👀).💡 “We’re not trying to replace the human behind the counter—we’re just helping them stay in business.”⸻Brought to you by Lightspeed, the EPOS and payments platform trusted by hospitality leaders like Big Mamma, Mallow, Mildred’s and more. Check out lightspeed.co.uk/techontoast to book a free demo—real-time insights and slick service await.🎧 Follow us for more fresh takes on hospitality + tech.#TechOnToast #HospitalityTech #POS #CafeLife #Bustle #HospitalityCommunity
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Ready to get quizzical? 🧠🍻
In this laugh-out-loud episode of the Tech on Toast Podcast, Chris Fletcher sits down with ✨ Mark Walsh ✨ – the fashion-journo-turned-tech-founder behind Kwizzbit, the interactive quiz platform shaking up the pub game across the globe!
From loading up fashion mags in the 90s to loading quizzes into over 47 countries, Mark’s journey is anything but ordinary. He shares how his love of music, people, and pub culture led to creating Kwizzbit – a platform where anyone can run a full quiz night from their phone. No pens. No paper. No faff. Just proper fun.
In this episode, we chat:
✅ From fashion journalism to hospitality tech
✅ How Rock and Roll Bingo paved the way for Kwizzbit 🎸
✅ Why the smoking ban created opportunity, not chaos
✅ How venues can drive footfall, capture data & boost sales with one smart quiz
✅ What it means to build tech that your mum could actually use 👵📲
✅ Plus: Chris joins a live quiz mid-show (and rates himself a bit too highly)
Mark also shares:
🔧 Why they built Kwizzbit to be plug-and-play
💸 How hospitality venues can try it for £60 for 3 months – unlimited quizzes included!
📺 What’s coming next: Kwizzbit Live and Quizbit Solo (spoiler: it’s big)
Whether you’re a pub operator, restaurant group, hotelier or just nostalgic for those classic quiz nights – this one’s for you.
👉 Try Kwizzbit: www.kwizzbit.com
📲 Follow Mark on LinkedIn: Mark James Walsh
🎯 Explore the Tech on Toast marketplace: www.techontoast.com
💬 As ever, brought to you by our mates at Lightspeed – the platform powering over 165,000 venues to scale at, you guessed it, the speed of light. ☕✨
Tune in, laugh along, and maybe even beat Chris in the quiz (it’s not hard).👇
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🎧 Flex Appeal: How YoungOnes Is Flipping Hospitality Staffing
Guest: James Medd, COO, YoungOnes
Host: Chris Fletcher, Tech on Toast Podcast
Recorded at BrewDog Waterloo, this episode explores how flexible staffing is reshaping hospitality.
Chris sits down with James Medd to uncover how YoungOnes, the freelance staffing platform, is empowering operators to find vetted, on-demand talent in minutes — and giving Gen Z more control over when, where, and how they work.
In this episode:
✅ Why flexibility is the future of hospitality staffing
✅ How Gen Z and side-hustle culture are changing the game
✅ Why YoungOnes isn’t an agency — and why that matters
✅ How operators are cutting labour costs and improving service quality
✅ The tech James wishes existed…
Whether you’re scaling a team or freelancing for freedom, this one’s packed with insight.
🔗 Links
🌐 YoungOnes
💼 James Medd on LinkedIn
⚡ Explore Lightspeed EPOS
⏱️ Timestamps
00:00 – Intro
02:15 – What is YoungOnes?
06:42 – Freelance lifestyle & Gen Z work culture
10:00 – How it works for operators
14:25 – Trust, ratings & smart matching
18:40 – Planning vs panic: The flexi-labour approach
23:10 – The future of staffing
28:00 – The tech James wants to see
31:00 – Where to find YoungOnes
🎙️ Subscribe for fresh conversations every week with the sharpest minds in hospitality & tech.
#HospitalityTech #FreelanceWork #StaffingSolutions #TechOnToast #YoungOnes #FlexibleStaffing
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Welcome back to the Tech on Toast Podcast, where we serve up fresh conversations with the sharpest minds in hospitality and tech.
In this episode, Chris sits down with the brilliant Catherine Allan, Head of Sales at Beds & Bars – and former NHS children’s nurse – to explore how empathy, agility and tech have shaped her unique approach to driving results in hospitality.
From revamping bookings with +180% growth to cutting system admin time by 87%, Catherine’s story proves that real connection beats pushy sales tactics every time. Whether you’re an operator overwhelmed by too many platforms or a tech company looking to genuinely support venues, this one’s packed with sharp insights and big laughs.
We also hear how Catherine’s new venture, Tidr, is on a mission to reduce reactive labour and boost ROI by helping operators manage their third-party platforms more efficiently. Want to join the pilot programme? Grab a free trial here 👉 tidr.co.uk/techontoast
Catherine’s journey from NHS nurse to sales powerhouse
Why empathy is the secret sales superpower
What most people get wrong about booking platforms
How Beds & Bars doubled auto-confirmed bookings
The truth about tech adoption (and how to actually roll it out)
What “Data Detangle Day” revealed about internal comms
Why operators must update their listings or risk wasting time
Launching Tidr to tackle reactive sales chaos, Tidr aims to improve efficiency and increase ROI to third party private hire listing platforms
Catherine’s dream venue (yes, Jessie J is involved)
And why caring might just be the ultimate KPI
👉 Try Tidr for free: tidr.co.uk/techontoast
👉 Book a Lightspeed demo: lightspeed.co.uk/techontoast
💬 Like what you hear? Don’t forget to follow, rate and share this episode with your team.
🎧 Available on Spotify, Apple Podcasts, and everywhere else you get your audio fix.
#TechOnToast #HospitalitySales #EmpathyInTech #HospitalityInnovation #TIDR #HospitalityTech #DataStrategy #SalesLeadership #HospitalityOperators
🧠 What we cover in this episode:🔗 Useful links:
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In this episode of the Tech on Toast Podcast, Chris Fletcher is joined by JP Kloppers, Managing Director at Omnisient, to explore how hospitality operators can unlock the hidden value in their customer data—without compromising privacy.
JP explains how data collaboration works when it’s done responsibly, and how encrypted, anonymised data can create entirely new revenue streams, enable smarter AI adoption, and improve consistency across operations. Whether you’re running a multi-site group or managing a single site, this episode breaks down where AI and data intersect—and why this matters more than ever in a sector under pressure.
👉 Topics covered:
Why AI adoption in hospitality is still under 5%
What encrypted data collaboration actually looks like
The real-world value of restaurant CRM data
How to automate guest profiling and team support with AI
The role of large language models in streamlining operations
How retailers and banks are already collaborating—and why hospitality should follow
💡 “Every operator is sitting on a goldmine of data—they just don’t know how to activate it yet.” – JP Kloppers
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In this episode of the Tech on Toast Podcast, Chris Fletcher is joined by Jo Morgan, Operations Director at The Other House, for a brilliant conversation on how modern hospitality is evolving — and what it really takes to scale a hybrid hotel model that blends flexibility, technology and heart.
Jo shares her journey from Yorkshire pot-wash to cruise ship director, through to leading one of London’s most exciting hospitality concepts. They talk scaling without losing culture, how tech like Mews and Lightspeed power better experiences, and why warmth and human connection still matter most.
🔍 Topics include:
Life at The Other House and the launch of Covent Garden & Belgravia
Why hospitality needs flexibility — for teams and guests
The real role of tech (hint: it’s not all QR codes)
How to nurture and promote your best people
What AI could mean for the future of hotel teams
🎧 Whether you’re a hotelier, tech provider or just love great operational stories — this one’s for you.
🧠 Powered by our friends at Lightspeed
👉 Book your demo: lightspeed.co.uk/techontoast
📍 Hosted by Chris Fletcher
📨 Connect with Jo on LinkedIn
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I'm excited to share our latest episode of the Tech On Toast podcast, where we dive deep into the world of technology in the fine dining industry.
This week, we had the pleasure of visiting Benares in Mayfair, a Michelin-starred Indian restaurant, and speaking with Shubham and Mark from TISL. Together, we explored the challenges and triumphs of implementing technology in a bustling restaurant environment.Here are three key takeaways from our conversation that I believe are crucial for anyone in the tech or hospitality sectors:The Importance of Support: One of the standout themes from our discussion was the critical role that support plays in the success of technology implementation. Shubham emphasised how TISSL's support team is always just a phone call away, ready to resolve issues in real-time, even during the busiest hours. This level of accessibility not only alleviates stress but also ensures that operations run smoothly, allowing staff to focus on delivering exceptional customer experiences.Simplicity is Key: In a fast-paced environment like a restaurant, simplicity in technology is paramount. Both Shubham and Mark highlighted how TISSL's system is designed to be user-friendly, enabling staff to manage orders and make adjustments quickly, even from their phones.
This agility is essential for maintaining efficiency and minimising errors, especially during peak service times. It’s a reminder that technology should enhance operations, not complicate them.Building Strong Relationships: The relationship between Benares and TISSL is a testament to the power of collaboration and trust. After a brief period with another provider, Benares returned to TISSL, citing the reliability and support they received as key factors in their decision. This episode reinforces the idea that successful partnerships are built on understanding, communication, and a shared commitment to excellence.I invite you to listen to the full episode to gain deeper insights into how technology can transform the dining experience and the importance of having the right support system in place.Thank you for tuning in, and I look forward to hearing your thoughts on this episode! Let’s continue the conversation about how we can leverage technology to create better experiences in our industries.#TechOnToast #Podcast #Hospitality #Technology #Support #Simplicity #Relationships #FineDining
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In this episode of the Tech on Toast podcast, we sit down with Gemma Glasson, Managing Director at Wahaca, to uncover how one of the UK’s most iconic restaurant groups balances bold flavour, cultural authenticity, and cutting-edge technology to create a hospitality experience that customers don’t just enjoy — they come back for.
🔑 Key Takeaways🎯
From regeneratively sourced beef to the rhythm of the dining room, Gemma shares how Wahaca is navigating today’s hospitality landscape with purpose and passion. Here are the big themes that emerged:
1. Tech with Purpose
Wahaca’s tech stack isn’t about bells and whistles — it’s about solving real problems. Whether it’s optimising the timing of dishes hitting tables or integrating new dynamic pricing models, Gemma talks about working with tech partners like Toast to shape solutions that make a tangible difference.
2. The Power of Partnership
For Wahaca, tech partnerships aren’t just transactional. Gemma shares why collaboration, transparency, and influence on product pipelines are key to creating technology that works in a high-pressure, high-volume restaurant environment.
3. Sustainability, Storytelling, and Sourcing
With a menu packed with responsibly sourced ingredients and sustainable packaging (shout-out to their innovative work with Biopac), Wahaca leads with its values. Gemma dives into how the brand balances sustainability with commercial reality — proving you don’t have to compromise on quality to stay profitable.
4. From Mexico to the UK — Culture Matters
Wahaca sends team members to Mexico to experience the heart of the cuisine they serve. That cultural connection fuels pride, deeper knowledge, and better service — all of which shape the guest experience.
5. Rhythm, Flow & Experience
Great service is all about timing. Gemma discusses how Wahaca designs the dining rhythm — making sure everything, from how food arrives to how teams communicate, contributes to a smoother, more emotionally connected guest experience.
6. Resilience and Reinvention
Post-pandemic, Wahaca has evolved fast. Gemma explains how she returned to the business just before COVID hit and has since helped steer the group through massive change — all while keeping guests and team culture front and centre.
✨ “If you can make a guest feel like a regular on their first visit, that’s the real magic.” – Gemma Glasson
Hospitality leaders rethinking their approach to tech
Operators seeking stronger supplier relationships
Restaurateurs balancing sustainability with growth
Anyone passionate about delivering unforgettable guest experiences
📲 Listen now and learn how Wahaca continues to stay culturally rooted, operationally sharp, and emotionally engaging in one of the UK’s toughest sectors.
#TechOnToast #Wahaca #GemmaGlasson #HospitalityLeadership #RestaurantTech #Sustainability #Culture #CustomerExperience #HospitalityPodcast
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Guest: Jonatan Marc Rasmussen, CEO & Co-Founder, All Gravy
Title: Why Your Team Is Ghosting Your Workplace Comms (and How to Fix It)
Live at HRC ( sorry for the audio blips!)
📢 In this episode:
What do Pizza Pilgrims, Gen Z, and Duolingo have in common? They’re all part of the new wave of employee engagement — and Jonatan Marc Rasmussen is here to spill the gravy on how tech is finally catching up to what workers actually want.
Jonatan, CEO and co-founder of All Gravy, joins Chris to talk about building a communication platform that doesn’t make your team roll their eyes. From ditching outdated group chats to making onboarding actually enjoyable, this episode is packed with hot takes, smart insights, and a glimpse into the future of workplace tech.
🎯 Top takeaways:
WhatsApp is great… until it’s notJonatan breaks down why familiar tools aren’t cutting it anymore and how All Gravy is rethinking internal comms for a generation raised on Stories, not spreadsheets.Engagement stats that’ll make your ops team swoonSome companies are seeing 120 logins in the first 2 weeks — and not just for the banter. Employees want to connect and feel seen. This is how you build loyalty.Learning that doesn’t suckWhat if training felt more like Duolingo and less like death by PDF? Discover how integrated learning boosts retention and turns onboarding into a community moment.🎙️ Bonus moments:
[00:05:05] The chaos of onboarding[00:09:24] How AI is creeping (in a good way) into comms[00:12:04] Going big in the US[00:16:37] Why the employee experience is the brandReady to stop shouting into the digital void and actually engage your team?
This episode is your sign.
👉 Listen now
#TechOnToast #All Gravy #WorkplaceTech #HospitalityInnovation #GenZWorkforce #EmployeeEngagement #HospitalityTech #LearningAndDevelopment
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👤 Guest: Mark Bloom, General Manager, Wolseley Hospitality Group🎧 Host: Chris Fletcher🔗 Powered by: Lightspeed – the unified EPOS and payments platform for scaling smarter and faster.⸻👋 What’s the Episode About?In this unfiltered and refreshingly honest episode, Chris is joined by Mark Bloom, GM at the iconic Wolseley Hospitality Group. From his days running student club nights and DJing garage to leading operations in one of the UK’s most respected hospitality groups, Mark shares his incredible journey — and why culture, communication, and considered tech adoption still rule the game.⸻💬 Topics Covered • From Oxford Brookes to Big Brother 2: how Mark fell into hospitality • Lessons from launching a student nightlife empire and why he walked away from it • Humble pie moments: starting over as a waiter at 27 and why he never looked back • Building guest loyalty through values, not gimmicks • Why the best tech is the invisible kind — and how analytics is quietly changing the game • A candid take on tech sales, adoption challenges, and what operators really want • Leadership lessons: how to bring your team along the journey and build future GMs • SevenRooms, stock takes, and the tech tools that actually work on the ground • Culture over flash: scaling businesses without losing the heart • Why mistakes handled well can turn guests into lifelong fans⸻💡 Mark Says:“A nightclub is like hosting a house party. A restaurant? That’s a dinner party in your own home. The expectation is different — and the pressure’s higher.”“Tech only works if your team believes in it. If it’s clunky, confusing, or unproven, you’ll never get them on board.”⸻📣 Why Listen?This is a must-listen for any operator, tech supplier or hospitality leader who wants the real story — not just the slide deck version. Mark’s perspective is sharp, grounded, and brutally honest, making this one of the most insightful conversations we’ve had this season.Whether you’re scaling a group, thinking about tech adoption, or just need a reminder that heart still matters in hospitality, this episode’s for you.⸻🎧 Listen now on Spotify, Apple Podcasts, or wherever you get your audio fix.🧠 Powered by Lightspeed – helping 165,000+ businesses scale with real-time insights and slick integrations. Book your free demo: lightspeed.co.uk/techontoast#TechOnToast #MarkBloom #WolseleyGroup #HospitalityLeadership #RestaurantTech #CultureFirst #HospitalityCareers #GuestExperience #SevenRooms #Lightspeed
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In this episode our Sales Director, Abbi, takes the mic, and we depart from Tech for one week only!
We had the pleasure of chatting with a variety of guests from the brand new MarketHalls location, including Paddington Bear himself, Richard from Farmgirl, Hayley, the head of property for MarketHalls, and many more. Here are three key takeaways that stood out to me:
The Power of Community Engagement 🤝
Hayley shared insights on how Market Halls is not just about food but also about creating a vibrant community space. By engaging with local businesses and residents, they are building a hub that caters to everyone—from families to young professionals. This approach not only enhances the customer experience but also fosters a sense of belonging in the area. It’s a reminder that businesses thrive when they connect with their communities!Innovation in Food Concepts 🍽️
Richard from Farmgirl highlighted the importance of offering healthy and delicious options that cater to diverse tastes. With signature dishes like pancakes and avocado smash, they are redefining brunch culture. The introduction of unique items like the marmalade martini at Market Halls shows how innovation can attract customers and create memorable dining experiences. It’s a great lesson in staying ahead of food trends while maintaining a focus on health and quality.The Importance of Team Dynamics 👥
Tim and Franco discussed the significance of having a strong, cohesive team in place, especially during a new opening. With 1,500 applications for just 40 roles, they emphasized the need for a supportive culture where everyone feels valued. This focus on teamwork and leadership not only enhances service quality but also contributes to a positive work environment. It’s a powerful reminder that investing in your team is crucial for long-term success.I invite you to listen to the full episode to hear more about the exciting developments at Market Halls and the stories behind the traders. Let’s celebrate the spirit of innovation and community in the food industry! 🎧✨
#Podcast #MarketHalls #Community #FoodInnovation #Teamwork #Entrepreneurship #Paddington
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In this episode of Tech on Toast, Chris Fletcher chats with Eric Tiv from CrunchTime about the tools operators actually need to control costs, reduce waste, and scale operations with confidence. From bar shifts to boardrooms, Eric shares how his journey led him into hospitality tech and why he believes inventory visibility and operational consistency are the future.
Plus, we dive into the world of QSR, the power of GMs as tech influencers, scaling in the Middle East, and why McDonald’s lettuce issues might be more revealing than you think…
Whether you’re a single-site operator or scaling fast, this one’s packed with relatable stories, insights, and practical takeaways.
⏱️ Key Moments:
• [01:30] ZenZap sponsor shout-out & team comms rant
• [03:15] Meet Eric Tiv – from smoky bars to McDonald’s to CrunchTime
• [10:20] What CrunchTime actually does – and why it matters
• [17:00] 3 million eggs?! Real talk on stock, shrinkage & fraud
• [24:40] Inventory pain points and why some operators still love paper
• [32:55] Secret salespeople: why GMs are tech’s biggest influencers
• [38:10] Expansion in Saudi & why the Middle East is embracing tech
• [45:20] Operators buy tech when they need it – but should they?
• [54:15] Why support and training are still deal breakers
• [01:03:00] The impact of packaging on margin – yes, really
• [01:09:00] Operation Rodney: how naming issues can drive action
• [01:18:00] AI, automation and what’s coming next for CrunchTime
🎯 Top Takeaways:
• Inventory success isn’t about buying tech – it’s about knowing where your issues are.
• Simplicity wins: The easier the system is for your team to use, the more value you’ll get.
• GMs are key tech influencers – they carry tools from role to role.
• Visibility = opportunity. Spot your cost issues fast, then act.
• Tech without training = waste. Adoption and support are everything.
🔗 Connect:
• 💼 CrunchTime Website
• 🔍 Find Eric Tiv on LinkedIn
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I'm thrilled to announce the latest episode of the Tech On Toast podcast, where I had the pleasure of chatting with Mark Roberts, the founder and CEO of Rapid Res. Mark shared some incredible insights from his journey in the tech and restaurant industries, and I wanted to highlight three key takeaways that really stood out to me:
The Importance of Adaptability in Business
Mark emphasized how crucial it is for businesses, especially in the restaurant sector, to adapt to changing consumer behaviors and market dynamics. With the rise of quick-service restaurants and the shift towards convenience, traditional dining establishments must innovate to stay relevant. Rapid Res aims to bridge the gap by streamlining the dining experience, allowing restaurants to compete effectively against larger chains. This adaptability is not just about technology; it’s about understanding your customers and evolving with their needs.Learning from Past Experiences
Mark's journey with Easy Pre-Orders taught him invaluable lessons about the startup landscape. He candidly discussed the challenges he faced, from securing funding as a first-time entrepreneur to navigating the complexities of the restaurant industry. His experience highlights the importance of resilience and learning from both successes and failures. As he embarks on this new venture with Rapid Res, he’s applying those lessons to create a more efficient and customer-centric solution. It’s a reminder that every setback can be a stepping stone to future success.The Power of Collaboration
One of the most exciting aspects of Mark's approach with Rapid Res is the emphasis on partnerships. By collaborating with restaurants and leveraging technology, he’s creating a platform that not only benefits his business but also drives foot traffic back to local eateries. This collaborative spirit is essential in today’s competitive landscape, where businesses must work together to thrive. Mark’s vision of enhancing the dining experience through technology is a testament to the power of teamwork and shared goals.I encourage you to listen to this episode for a deeper dive into Mark's insights and the innovative solutions Rapid Res is bringing to the table. Whether you're in the tech space, the restaurant industry, or just someone interested in entrepreneurship, there’s something valuable for everyone.
🎧 Tune in now and let’s keep the conversation going!
#TechOnToast #Podcast #Entrepreneurship #Innovation #RestaurantIndustry #Collaboration #Adaptability -
I'm excited to announce the latest episode of the Tech On Toast podcast, where we dive deep into the world of hospitality technology with our special guest, Pete Saunders, Head of Relationships at Zonal Hotel Solutions.
In this episode, we explore the intersection of technology and hospitality, and I wanted to share three key takeaways that stood out to me:
The Importance of Integration in Tech Stacks
One of the biggest challenges facing hospitality operators today is managing complex tech stacks. Pete highlighted how many businesses are overwhelmed with numerous products that don’t communicate effectively with each other. This often leads to "dirty integrations" and reporting nightmares. The solution? A streamlined approach with a focus on integration, allowing operators to have a cohesive system that enhances efficiency and improves the guest experience.Total Revenue Management: A Game Changer
We discussed the shift from traditional revenue management to total revenue management. This approach not only looks at room rates but also considers all revenue streams from a guest, such as dining and additional services. By understanding the total value a guest brings, operators can make more informed decisions that drive profitability. This holistic view is crucial in today’s competitive landscape.The Role of AI in Enhancing Guest Experience
AI is no longer just a buzzword; it’s becoming an integral part of hospitality technology. Pete shared insights on how Zonal is leveraging AI to analyze customer data and provide actionable insights to staff. This not only helps in personalizing the guest experience but also empowers teams to deliver exceptional service without the stress of complicated systems.I encourage you to listen to the full episode for a deeper dive into these topics and more! Whether you're in hospitality or tech, there are valuable insights that can help you navigate the evolving landscape of our industry.
A big thank you to our sponsor, ZenZap, for supporting this season of the podcast. And as always, thank you for tuning in! Let’s keep the conversation going—what are your thoughts on these takeaways?
#TechOnToast #Hospitality #Technology #Podcast #AI #RevenueManagement #Integration #ZonalHotelSolutions
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This week Chris talks to James Brown, CEO of Brewdog Bars and Co-Founder of TIPJAR.
During the episode Chris & James discuss the journey James & TIPJAR have been on since first meeting Chris at an EXP101 event back in 2019. A lot has happened since then on James’s journey with both Brewdog and TIPJAR.
Amongst huge growth and product iterations James teaches us a fairly big lesson about trademarking your product. It's a remarkable series of events with one of the tech world's giants, lawyers, counter offers and a German court ruling…you need to tune into hear this!!
Apart from that big news, we also discuss the following,
TIPJAR’s inception and uncovering a problem no one else wanted to solve!
Building a tech product in a pandemic
Hiring and keeping great people
Protecting your product and fighting for what's yours.
Supporting the hospitality industry and putting cash back in the workers pockets
Brewdog’s global domination and looking after people, regardless of what the papers say!
Getting the industry legislation ready
Running two companies and finding balance between family life and worklife.
And much more, welcome back to the Tech on Toast podcast.
The Tech on Toast Podcast is brought to you by pointOne EPoS. pointOne EPoS offers the complete Epos system for your hospitality business, from mobile order and pay and self-serve kiosks to restaurant and kitchen management, pointOne has the solution. Head over to their website today to find out more and get in touch with their experienced team.
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🎙️ Exciting News! 🎙️We are thrilled to announce the release of our latest episode on the TECH ON TOAST podcast! 🎉 In this episode, we had the privilege of chatting with Jon Davis, CTO at Caprice Holdings Ltd.. 🌟Here are three key takeaways from our conversation:1️⃣ Embrace the Journey: John shared how Caprice Holdings didn't aim to be trailblazers but rather "fast followers." They observed what others were doing in the industry, trusted their expertise, and built upon that foundation. This approach not only saves time but also allows for continuous growth and improvement.2️⃣ Customer Experience Matters: Caprice Holdings understands the importance of listening to their customers. They conducted a comprehensive project to analyse the entire customer journey, from the decision-making process to the restaurant experience. By seeking feedback and understanding their customers' needs, they can constantly strive to be better.3️⃣ Building Relationships: John emphasised the power of building relationships within the industry. He mentioned how working in a restaurant creates strong bonds quickly, and many of his closest friends today are people he worked with 25 years ago. This highlights the importance of fostering connections and creating a supportive community within the tech industry.These insights from John Davis shed light on the importance of continuous learning, customer-centricity, and building meaningful relationships. 🌐If you're interested in hearing more about John's experiences and the fascinating world of Caprice Holdings, make sure to tune in to the latest episode of the Tech on Toast podcast! 🎧As always, thank you for your continued support, and we can't wait to bring you more engaging content in the future! Stay tuned and keep toasting! 🍞🔥The TECH ON TOAST podcast is brought to you by Redcat, The Hospitality IT platform.Manage multiple sites across POS, Online Ordering, Loyalty Apps, Kitchen Management, and Virtual Brands with a single system.#TechOnToast #PodcastEpisode #IndustryInsights #CustomerExperience #BuildingRelationships #ContinuousLearning
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🎙️ New Episode Alert! 🎧Merry Christmas, everyone! I hope you all had a lovely day with your families. As you continue to rest and relax, why don't you spend 30 minutes with Chris and Luke? We really enjoyed chatting with Luke, and we hope you do too.This episode provided a deep dive into the world of hospitality technology with Luke Beavon, UK, CEO of SumUp. We explored the challenges and opportunities within the industry, the evolving landscape of payments, and the importance of data and service in driving business success. SumUp's Evolution: Luke discusses SumUp's growth from a company serving nano and micro businesses to one that now caters to small and medium-sized businesses with a range of products, including point-of-sale systems, business accounts, and more.Hospitality Tech Trends: We delve into the impact of COVID-19 on the hospitality industry, the adoption of new technologies, and the challenges faced by operators, such as staffing and cost management.The Future of Payments: Luke shares insights on the future of payments, including the potential for digital wallets to reduce transaction fees and create a seamless ecosystem for consumers and businesses.SumUp's Services: We learn about SumUp's focus on speed and reliability in payment processing, especially in high-pressure environments like stadiums.Data and Reporting: The importance of data in understanding business performance is emphasised, with SumUp offering robust reporting tools for businesses of all sizes.Personal Touch: Luke shares his personal life, including his plans for Halloween with his kids and his upcoming DJ gigs.Join us next time on the Tech On Toast podcast for more insights into the tech world.The Tech On Toast podcast is brought to you by Redcat, Manage multiple sites across POS, Online Ordering, Loyalty Apps, Kitchen Management, and Virtual Brands with a single system.Thank you for tuning in, and stay tuned for more exciting episodes coming your way soon! 🎙️✨Thank you for your continued support, and I can't wait to hear your thoughts on this episode! Let's toast to technology and its impact on the hospitality industry! 🥂✨#TechOnToastPodcast #HospitalityTech #Leadership #VisionAndCulture[00:04:36] Shift in hospitality technology.[00:06:44] Hospitality businesses adapting to change.[00:10:18] Food markets and hospitality.[00:14:19] Payments becoming a battlefield.[00:16:40] Changing regulations in payment services.[00:20:40] POS stands at trade show.[00:21:19] Point of sale options.[00:26:02] Modern hospitality and experiential activities.[00:27:41] Food trucks at music festivals.[00:30:47] Tipping culture and payment methods.[00:33:29] The future of payments.
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Welcome back to another episode of the Tech On Toast podcast, where we delve into the world of hospitality tech with industry insiders. In this episode, we had the pleasure of chatting with Ruth Carpenter from Pizza Pilgrims, a brand that's been serving up Neapolitan pizza with a side of fun and innovation.Ruth shared insights into how Pizza Pilgrims maintains its independent spirit and commitment to quality as it grows. With 24 pizzerias and counting, they're not just expanding their physical presence but also their digital footprint. Ruth discussed the challenges of finding tech solutions that enhance their operations without compromising the human touch that's central to their brand.We also touched on the success of their Pizza in the Post initiative, which kept the brand alive in people's homes during lockdown and continues to be a strategic tool for market expansion and customer engagement.Ruth emphasised the importance of culture at Pizza Pilgrims, highlighting their diverse and inclusive hiring practices and their efforts to keep the brand's original story and values at the forefront as they grow.As Pizza Pilgrims looks to open five new locations this year and another five the next, Ruth and her team are focused on ensuring that any new tech integrations align with their brand ethos and support their team on the ground.It was an enlightening conversation filled with laughter, insights, and a shared love for pizza. Stay tuned for more episodes where we bring you the latest and greatest from the world of hospitality tech.Enjoyed the episode? Don't forget to visit techontoast.community for more content, and join us next time on Tech On Toast!
- Se mer
