Episoder
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âFor all the bold leaders embracing a more human-centered approach and performing at the highest levels, your choices impact and influence your colleagues, families, and communities, that's a win for us all.â This is just a small snippet from the dedication of The Empathy Dilemma which is out today! I am so excited to share this book with all of you who have been with me as listeners to this podcast and during this journey. Listen in to find out how you can get your hands on the book, whether one copy or hundreds of copies, and to find out more about how we can all get this book into the hands of a wider audience and spread the hopeful message of empathy to leaders everywhere. I hope you enjoy the book. I hope it is valuable for you and your team. I hope you implement some of the tactics and let me know how it goes! Iâd love to hear from you.
To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com
Key Takeaways:
Once you embrace empathy and see another person's point of view, you can't unsee it.If your favorite bookstore does not have The Empathy Dilemma, you can ask them to order it! It is widely available now everywhere books are sold. To spark a movement of empathy in the workplace and a new paradigm for culture and work, please rate and review the book on Amazon and give an honest review, whether you thought it was just okay or you thought it was amazing - it will help spread the empathy movement further."This book is for those leaders who want to embrace the new paradigm of leadership, but are struggling a little bit. I wanted to provide you some context, but also actionable strategies and tactics to shore up your foundation so that you can be empathetic with your teams while still expecting high performance, accountability, and results." â Maria Ross
From Our Partner:
Download the 2024 Ninth Annual State of Workplace Empathy study from Businessolver: www.businessolver.com/edge
Discover more valuable content from Businessolver on The Benefits Pulse vodcast: www.businessolver.com/benefits-pulse
Connect with Maria:
Get the podcast and book: TheEmpathyEdge.com
Learn more about Maria and her work: Red-Slice.com
Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross
Take my LinkedIn Learning Course! Leading with Empathy
LinkedIn: Maria Ross
Instagram: @redslicemaria
X: @redslice
Facebook: Red Slice
Threads: @redslicemaria
Achieve radical success putting empathy into action with Businessolver. Techlology with heart, powered by people. https://www.businessolver.com/edge
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Today, I have a wonderful conversation with Dr. Yosi Amram, author of Spiritually Intelligent Leaders: How to Inspire by Being Inspired. We talk about what spiritual intelligence is and how it compares to emotional intelligence, how it is not limited to a religious doctrine or even a spiritual belief in God, and how it contributes to effective leadership and high-performing teams. We talk about why command and control leadership can work in battle but not so well elsewhere, the first step to develop and deepen your spiritual intelligence, and its role in an AI-powered world. You will love the insights shared and may look at your own leadership style in a whole new way.
To access the episode transcript, please click on the episode title at TheEmpathyEdge.com
Key Takeaways:
While emotional intelligence and spiritual intelligence are complementary, they are two distinct things.Spiritual intelligence transcends specific religions, spiritual experiences, and spiritual beliefs.Empathy is crucial to build teams no matter the type of leader you are. In battle, you need a certain level of command and control, but when youâre not in battle you need that empathy and connection.Our bodies are energy. Because of that, we are connected to the sun. We are connected to life. We are connected to everything."Spiritual intelligence becomes more important for us as humans, as more and more of the things about our life and jobs could be mechanized or taken over by AI." â Dr. Yosi Amram
Episode References:
Atomic Habits by James Clear
How Leaders Inspire: Cracking the Code by Bain & Company: bain.com/insights/how-leaders-inspire-cracking-the-code
The Empathy Edge episodes:
Amer Kaissi: Humbitious Leadership Equals Success
Susan Hunt Stevens: The ROI of Psychological Safety
Michelle Sherman: Why The Most Successful Leaders Combine Resilience With Imagination
Dr. Michelle Zhou: Empathic AI is Real and Itâs Here - But We Need Everyone Involved!
From Our Partner:
Download the 2024 Ninth Annual State of Workplace Empathy study from Businessolver: businessolver.com/edge
Discover more valuable content from Businessolver on The Benefits Pulse vodcast: businessolver.com/benefits-pulse
About Yosi Amram, Author, Psychologist, CEO Coach
Yosi Amram, Ph.D., is a distinguished psychologist, an executive coach catering to CEOs, entrepreneurs, and other influential leaders, and a pioneer researcher in the field of spiritual intelligence. Holding an MBA from Harvard University and a Ph.D. from Sofia University in Clinical Transpersonal Psychology, Dr. Amram is committed to enabling individuals to unlock their potential through spiritual intelligence, which is a profound connection to the core of oneâs existence that enriches their overall functioning, improves their effectiveness, and enhances their wellbeing.
Dr. Amram is the author of Spiritually Intelligent Leadership: How to Inspire by Being Inspired, which offers a compelling roadmap that equips leaders with the means to connect with the true source of their authentic power and presence deep within themselves. By utilizing Dr. Amramâs modern integrative methods and practical applications, readers will transform their leadership, and build, manage, and inspire high-performing teams.
Connect with Yosi Amram:
Website: YosiAmram.net
LinkedIn: linkedin.com/in/yosiamram
Facebook: facebook.com/yosi.amram.7
Book: Spiritually Intelligent Leadership: How to Inspire by Being Inspired
amazon.com/Spiritually-Intelligent-Leadership-Inspire-Inspired/dp/1960583697
Join the community and discover what empathy can do for you: red-slice.com
Connect with Maria:
Get the podcast and book: TheEmpathyEdge.com
Learn more about Maria and her work: Red-Slice.com
Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross
Take my LinkedIn Learning Course! Leading with Empathy
LinkedIn: Maria Ross
Instagram: @redslicemaria
X: @redslice
Facebook: Red Slice
Threads: @redslicemaria
Achieve radical success putting empathy into action with Businessolver. Techlology with heart, powered by people. https://www.businessolver.com/edge
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What makes an excellent leader? Today my guest shares why he believes that leaders who develop their empathy and emotional intelligence are not just better leaders â they become excellent leaders. An excellent leader looks after their own wellbeing by looking after the wellbeing of the people they lead. Markus van Alphen is a leadership psychologist, author, teacher, trainer, organizational consultant, counselor and restorative practitioner.
Today, Markus and I talk about what a leadership psychologist does, what is observational listening, and how it enables leaders to be more empathetic to create psychological safety, reduce burnout, and increase engagement. He shares what makes an excellent leader - and how they never need to motivate anyone! We chat about why leadership is not viewed as a standalone skill, the link between leadership excellence and corporate social responsibility, the impact of toxic leadership on your bottom line, and how to really change a culture by starting with yourself as a role model.
To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com
Key Takeaways:
Your shareholders are stakeholders, but they are only one of the stakeholders. Make sure you consider all of your stakeholders in your leadership practices. People often struggle in conversations because theyâre too often in their heads and trying to plan the conversation within themselves, not participate in the conversation. As the leader, you do not always have to have (or give) the answer to every question. Encourage collaboration in your team by demonstrating that with them. This will help to empower them and help your team learn the skills to solve the next challenges going forward."People are always motivated. I don't even believe that you, as a leader, need to motivate your people. I believe it's about finding out what motivates them." â Markus van Alphen
Episode References:
Markus' free course form The Excellent Leadership series: https://excellent-leader.com/start-the-free-course-straightaway/The Empathy Edge: Colin Hunter: Disruptive Leadership and Being More Wrong: https://red-slice.com/the-empathy-edge/colin-hunter-disruptive-leadership-and-being-more-wrong/From Our Partner (keep through 1/31/25):
Download the 2024 Ninth Annual State of Workplace Empathy study from Businessolver: www.businessolver.com/edge
Discover more valuable content from Businessolver on The Benefits Pulse vodcast: www.businessolver.com/benefits-pulse
About Markus van Alphen, Director, Excellent Leader
Markus is a leadership psychologist, author, teacher, trainer, organizational consultant, counselor and restorative practitioner. He is an authority on empathy, emotional intelligence, and well-being. Markus has a master's degree in Psychology from the University of Amsterdam and a degree in Electrical and Electronic Engineering from the University of Cape Town. As a thought leader, he introduces the term Observational Listening, a theme he has written several books about, including The Excellent Leader and The More Excellent Leader.
Connect with Markus van Alphen:
Bureau the Excellent Organisation: https://Excellent-Leader.com
X: https://twitter.com/MarkusvanAlphen
LinkedIn: https://www.linkedin.com/in/markusvanalphen/
Join the community and discover what empathy can do for you: http://red-slice.com
PRE-SALE SPECIAL! Pre-order 1 to 99 copies of Maria's new book, The Empathy Dilemma for your leaders, exec team, (or yourself?!) and GET 30%! https://bit.ly/TEDSpecialPresale Offer ends August 27, 2024!
Connect with Maria:
Get the podcast and book: TheEmpathyEdge.com
Learn more about Maria and her work: Red-Slice.com
Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross
Take my LinkedIn Learning Course! Leading with Empathy
LinkedIn: Maria Ross
Instagram: @redslicemaria
X: @redslice
Facebook: Red Slice
Threads: @redslicemaria
Achieve radical success putting empathy into action with Businessolver. Techlology with heart, powered by people. https://www.businessolver.com/edge
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According to a CPP global human capital study, 89% of employees let their conflicts with co-workers escalate. My guest today, Kristine Scott, is out to build a future where the energy of conflict gets harnessed to create pro-social change, not division.
Kristine shares how she got into this work of coaching teams on how to resolve conflict and what she learned from young people on the street dealing with conflict effectively. We talk about why most of us prefer to avoid conflict and the false narrative we tell ourselves about our ability to emotionally connect. Kristine offers a 3-step formula for resolving conflict and gives examples of it in action. We also discuss how self-awareness and self-reflection are the keys to effectively handling conflict while also protecting your own mental health.
To access the episode transcript, please click on the episode title at TheEmpathyEdge.com
Key Takeaways:
Most people prefer to avoid conflict because they think theyâre bad at it. We are more likely to remember the times we failed at conflict resolution, not the times we handled it successfully.If thereâs something that regularly gets under your skin, take a deeper look. Understand whether it is the action that is bothering you, or if it is what that action represents that is a trigger.Supervisors assume the conflict is repaired more often than it is, which can lead to performance issues and tension within the organization.Conflict often arises because people donât feel heard. You canât always solve the problem, but you can always listen with empathy and help them understand that theyâre heard."We all have our weak points about the things that really get under our skin, and we lose all objectivity. We can work on that old stuff. We can get support, do a little therapy, and come back to not be so reactive." â Kristine Scott
Episode References:
Jay Baer: How Empathy Gets Your Customers TalkingFrom Our Partner:
Download the 2024 Ninth Annual State of Workplace Empathy study from Businessolver: businessolver.com/edge
Discover more valuable content from Businessolver on The Benefits Pulse vodcast: businessolver.com/benefits-pulse
About Kristine Scott, Chief Trainer, Seattle Conflict Resolution
Kristine Scott is the founder and chief trainer for Seattle Conflict Resolution. She has taken over 20 years of lessons from high-incident social service settings and distilled truths and techniques in non-violent conflict response. What began as training for staff and volunteers became so popular she was sought out by hotels, doctors' offices, and others. She founded the company in 2018 and is now the go-to trainer for Seattle Space Needle and Seattle Farmers Markets. Her customers return because she helps them use conflict to build loyalty through compassionate boundary setting.
As of 2024, Ms. Scott has trained over 37,000 people. She promotes a future where the energy of conflict gets harnessed to create pro-social change, not division. In addition to being a trainer, Kristine is also a regular podcast guest, and media source (USA Today).
Connect with Kristine:
Seattle Conflict Resolution: seattleconflictresolution.com
LinkedIn: linkedin.com/in/kristinemariescott
Course for Customer Service professionals; Angry Customers, Happy Resolutions available at seattleconflictresolution.com
Join the community and discover what empathy can do for you: red-slice.com
PRE-SALE SPECIAL! Pre-order 1 to 99 copies of Maria's new book, The Empathy Dilemma for your leaders, exec team, (or yourself?!) and GET 30%! bit.ly/TEDSpecialPresale Offer ends August 27, 2024!
Connect with Maria:
Get the podcast and book: TheEmpathyEdge.com
Learn more about Maria and her work: Red-Slice.com
Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross
Take my LinkedIn Learning Course! Leading with Empathy
LinkedIn: Maria Ross
Instagram: @redslicemaria
X: @redslice
Facebook: Red Slice
Threads: @redslicemaria
Achieve radical success putting empathy into action with Businessolver. Techlology with heart, powered by people. https://www.businessolver.com/edge
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Welcome to a special episode brought to you by the great folks at Businessolver! Their annual State of Workplace Empathy Report has been my go-to for years in finding out exactly how everyone from CEOs to employees thinks and feels about empathy in the workplace. The 2024 report offers so much valuable information to help all of us navigate the new world of work.
Today, I'm honored to discuss Part 1 of Businessolver's 9th annual State of Workplace Empathy study, Empathy Under Pressure, with Businessolver's chief strategy officer, Rae Shanahan. We focus on laying out the context of the mental health and workplace toxicity findings, what CEOs are currently feeling, and the stigmas and barriers to empathy in the workplace.
To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com
Key Takeaways:
50% of employees cited a mental health issue in the past year, and the report details about 65% of Gen Z cited a mental health issue, nearly twice the amount of Baby Boomers.If we want to achieve our goals as a team, we cannot leave our humanity outside of the office.Hold your ideas lightly. Things change and, when they do and youâre given new data, itâs okay to change your mind.While being nice is great, you canât âniceâ your way to empathy."Stigmas create a fear-based environment, and people cannot bring their best selves if theyâre in an environment of fear." â Rae Shanahan
From Our Partner:
Download the 2024 Ninth Annual State of Workplace Empathy study from Businessolver: www.businessolver.com/edge
Discover more valuable content from Businessolver on The Benefits Pulse vodcast: www.businessolver.com/benefits-pulse
About Rae Shanahan, Chief Strategy Officer, Businessolver
Rae Shanahan is an experienced executive with a demonstrated history of working in the information technology and services industry. Known for her strong business development skills in coaching, sales, team building, and healthcare information technology and management, Rae brings a unique blend of strategic insight and empathetic leadership to the table. Her empathetic approach has been instrumental in nurturing the growth of Businessolver from a dozen employees to over 1,700. Rae understands the importance of empathy in fostering a collaborative and innovative work environment, ensuring culture is always first. This perspective has guided her efforts as the current Chief Strategy Officer at Businessolver and her previous role as CEO of Innovation Works, where she supported the incubation of new business strategies and opportunities. Her initiatives, including the launch of Businessolver's Artificial Intelligence Engine, MyChoice Accounts and the Benefits Innovation Group, are all centered on delivering delight to clients and their employees, ensuring that everyone feels valued and heard.
Connect with Businessolver and Rae Shanahan:
Businessolver: businessolver.com
LinkedIn: linkedin.com/in/raeshanahan
LinkedIn: linkedin.com/company/businessolver
Twitter: @Businessolver
Instagram: @Businessolver
Facebook: facebook.com/bsolver
Join the community and discover what empathy can do for you: red-slice.com
PRE-SALE SPECIAL! Pre-order 1 to 99 copies of Maria's new book, The Empathy Dilemma for your leaders, exec team, (or yourself?!) and GET 30%! bit.ly/TEDSpecialPresale Offer ends August 27, 2024!
Connect with Maria:
Get the podcast and book: TheEmpathyEdge.com
Learn more about Maria and her work: Red-Slice.com
Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross
Take my LinkedIn Learning Course! Leading with Empathy
LinkedIn: Maria Ross
Instagram: @redslicemaria
X: @redslice
Facebook: Red Slice
Threads: @redslicemaria
Achieve radical success putting empathy into action with Businessolver. Techlology with heart, powered by people. https://www.businessolver.com/edge
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Only 1 month away from the birthday of The Empathy Dilemma! I am so excited to share with you the last pillar today - joy. What the heck does joy have to do with empathy or high performance? Well, joy is where many leaders get stuck. When we talk about joy at work, it means ensuring people enjoy their work, encouraging work friendships, and creating a thriving culture, even when the work itself is challenging. Today, I break down how joy benefits teams and leaders, ways you can incorporate intentional joy into your organization every day, and give key strategies for finding success in your empathetic joy journey.
To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com
Key Takeaways:
Joy in the workplace does not mean following your bliss at every moment. It means ensuring people enjoy their work, encouraging work friendships, and creating a thriving culture, even when the work itself is challenging.Learn improv skills to help teams collaborate in virtually any environment. They teach you how to think on your feet, listen well, pass the ball, and even laugh at unexpected outcomes that lead to innovation.Team building, when done properly, can be a source of joy and can transform interpersonal dynamics for the better when your internal culture is already serving the needs of your people."The ability to laugh at ourselves and find humor in tough situations is a sure sign of resilience, which is just what healthy teams need - things can and will go wrong. But when we stop taking ourselves so seriously, we can engage our prefrontal cortex to problem solve more effectively." â Maria Ross
Episode References:
The Empathy Edge podcast: Rebecca Friese: How to Build a âGoodâ Culture: https://red-slice.com/the-empathy-edge/rebecca-friese-how-to-build-a-good-culture/
From Our Partner:
Download the 2024 Ninth Annual State of Workplace Empathy study from Businessolver: www.businessolver.com/edge
Discover more valuable content from Businessolver on The Benefits Pulse vodcast: www.businessolver.com/benefits-pulse
Join the community and discover what empathy can do for you: http://red-slice.com
PRE-SALE SPECIAL! Pre-order 1 to 99 copies of Maria's new book, The Empathy Dilemma for your leaders, exec team, (or yourself?!) and GET 30%! https://bit.ly/TEDSpecialPresale Offer ends August 27, 2024!
Connect with Maria:
Get the podcast and book: TheEmpathyEdge.com
Learn more about Maria and her work: Red-Slice.com
Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross
Take my LinkedIn Learning Course! Leading with Empathy
LinkedIn: Maria Ross
Instagram: @redslicemaria
X: @redslice
Facebook: Red Slice
Threads: @redslicemaria
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What are inclusive cities? How can we shape our cities to be more inclusive for individuals and organizations? Too often, we take things for granted when designing cities and don't realize how they actually may not work for many of our citizens. Whether it's public transport, green spaces, or even how we decide what to plow first after a snowstorm - there are perspectives we don't consider in our very male-focused, majority group-biased urban planning processes.
Today, my guest is Safaa Charafi, an architect, urbanist, and founder of Urban Inclusion. With over 10 years of experience in her field, Safaa shares valuable insights on gender-inclusive urban practices. We talk about why empathy is a pillar in building inclusive cities. Safaa shares how she ended up in this niche field and how our cities fail us - particularly women and marginalized communities. She defines spatial justice and how it is linked to social justice. You'll also learn about some wonderful concepts you may never heard of, such as feminist cities, the right to the city, and even cities for kids
To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com
Key Takeaways:
Diversity in a decision-making group will bring better solutions to community problems. You canât know what people need if you donât talk to a wide group of people. Diversity is not just a trendy topic. Building a community around diversity requires learning new things and unlearning things we thought we knew.Empathy is not about pleasing everybody, but about factoring their perspective into the decision-making."Cities need to use empathy and rely more on listening to each other, reflecting the needs and aspirations of their inhabitants. Cities are made for people, but also by people and that's something we tend to forget." â Safaa Charafi
Episode References:
The Empathy Edge podcast: James Ehrlich: The Neighborhood Of The Future Is HereFeminist City: Reclaiming Space in a Man-Made World by Leslie KernFrom Our Partner:
Download the 2024 Ninth Annual State of Workplace Empathy study from Businessolver: www.businessolver.com/edge
Discover more valuable content from Businessolver on The Benefits Pulse vodcast: www.businessolver.com/benefits-pulse
About Safaa Charafi: Architect Urbanist, Founder of Urban Inclusion
Safaa Charafi is an architect and urbanist and the founder of Urban Inclusion, a consulting firm at the intersection of gender, diversity, and urban development. With a strong academic background and practical qualifications, she brings over 10 years of experience to her field. Safaa's expertise lies in social research and urban development, with a special focus on diversity, inclusion, and intersectionality. Currently, she serves as a policy officer for UNOPS, she is also a fellow of Allianz Foundation, Belgiumâs 40 under 40, entrepreneur, lecturer, and speaker, sharing valuable insights on gender-inclusive urban practices.
Connect with Safaa Charafi
Urban Inclusion: https://www.linkedin.com/in/safaa-charafi/
LinkedIn: https://www.linkedin.com/in/safaa-charafi/
Join the community and discover what empathy can do for you: http://red-slice.com
PRE-SALE SPECIAL! Pre-order 1 to 99 copies of Maria's new book, The Empathy Dilemma for your leaders, exec team, (or yourself?!) and GET 30%! https://bit.ly/TEDSpecialPresale Offer ends August 27, 2024!
Connect with Maria:
Get the podcast and book: TheEmpathyEdge.com
Learn more about Maria and her work: Red-Slice.com
Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross
Take my LinkedIn Learning Course! Leading with Empathy
LinkedIn: Maria Ross
Instagram: @redslicemaria
X: @redslice
Facebook: Red Slice
Threads: @redslicemaria
Achieve radical success putting empathy into action with Businessolver. Techlology with heart, powered by people. https://www.businessolver.com/edge
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Let me be clear: Humans ARE animals. Empathy for animals is not about thinking they're cute. It's about creating a strong connection where we understand their unique needs and habitats so we can be part of the solution to increase biodiversity, avoid extinction, and promote a healthy planet for ALL of us.
Today, I am delighted to speak to Jim Wharton. We talk about how and why to create stronger connections between humans, animals, and nature at large, why empathy is required to make change, how to make conservation personal, and when and how we can use strategic anthropomorphism (that's when we attribute human traits to animals!) without actually causing harm to them. And Jim shares the amazing 2024 expansion at the Seattle Aquarium featuring animals and habitats from the Coral Triangle which allows them to tell a more globally connected story of ocean conservation. It sounds amazing!
To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com
Key Takeaways:
The disconnection to nature is artificial and allows people to externalize conservation and not embrace it as something that affects them as fellow animals.The disconnect between humans and nature is an illusion that falsely elevates humans above everything else.Anthropomorphism is not necessarily the problem. The real problems come with anthropocentrism - thinking the human experience is the central defining experience leading to humans harming the animals they are trying to care for."Developmentally we all start out being deeply, deeply connected to everything around us. We begin our lives looking at animals as anthropomorphic peers, the same as your brother or sister, thereâs no difference to you. And then gradually, over time, we have âdifferenceâ educated into us and âconnectionâ educated out of us." â Jim Wharton
Episode References:
Empathy Initiatives at the Seattle Aquarium: seattleaquarium.org/about-us/in-our-community/fostering-empathy-for-wildlifeCitizens: Why the Key to Fixing Everything is All of Us by Jon AlexanderInternet of ElephantsAbout Jim Wharton, VP, Conservation Engagement & Learning, Seattle Aquarium
Dr. Jim Wharton is the Vice President of Conservation Engagement and Learning at the Seattle Aquarium. Jim joined the Aquarium in 2012 from Mote Marine Laboratory where he served as Vice President of Education. He holds a B.S. from the University of Michigan, an M.S. in marine resource management from Oregon State University, and a Ph.D. in educational measurement and evaluation from the University of South Florida. Jim and the team at the Seattle Aquarium have been working with partners to explore how fostering empathy in our audiences can contribute to conservation outcomes. The Aquarium has shared effective practices and strategies for fostering empathy through publications and workshops with over 70 zoos and aquariums with a combined attendance of more than 75 million annually. The Aquarium partnered on a childrenâs book (and puppet show), Catastrophe by the Sea, that encourages readers to empathize with less traditionally charismatic animals. Jim is also an advocate for diversifying the way we talk about and portray sharks, shark scientists, and shark conservation in popular media.
Connect with Jim Wharton
Seattle Aquarium: seattleaquarium.org
X: https://x.com/jimwharton
LinkedIn: linkedin.com/in/jimmwharton
Join the community and discover what empathy can do for you: red-slice.com
PRE-SALE SPECIAL! Pre-order 1 to 99 copies of Maria's new book, The Empathy Dilemma for your leaders, exec team, (or yourself?!) and GET 30%! bit.ly/TEDSpecialPresale Offer ends August 27, 2024!
Connect with Maria:
Get the podcast and book: TheEmpathyEdge.com
Learn more about Maria and her work: Red-Slice.com
Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross
Take my LinkedIn Learning C
Achieve radical success putting empathy into action with Businessolver. Techlology with heart, powered by people. https://www.businessolver.com/edge
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Empathetic marketing is having a moment. But really, this trend has been a long time coming. Buyers today are savvy, everything is available online, and they have no patience for brands that don't understand them or their needs. My guest today, Tim Leon, coined the term Return on Empathy and talks about all that companies gain when they engage in more empathetic marketing tactics.
We discuss what empathy marketing means, why marketers should embrace it, and how it applies equality to B2B as well as B2C brands. We share data that shows why buyers are choosing empathetic brands, and why this is not just a trend, but a transformative moment in how we market and sell. And finally, we share actionable strategies to inject more empathy into your marketing - not least of which is understanding where marketing's limitations end and your culture, leadership, and policies need to also become part of the effort.
To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com
Key Takeaways:
Ask customers what challenges theyâre facing, not just what they think about your product or service. Youâve got to go deeper to better understand and empathize with them. Now more than ever, the companies that portray ads that promote well-being and comfort are the companies that people want to do business with. They donât want a hard sell, they want to feel good about the brands theyâre working with. You have to sell to people, whether youâre working B2B or B2C. People want authenticity and empathy from the organizations they work with, no matter what industry theyâre in."Return on Empathy means if you're delivering empathy authentically and honestly, you're building customer loyalty and protected market share." â Tim Leon
Episode References:
Geile Leon Marketing Communications Return on Empathy white paper: https://bit.ly/44MiSrYPepsiCo/Ipsos Mori research study on empathy and brandsDenise Roberson: Mistakes Leaders and Boards Make When Thinking About PurposeLisa McLeod: Selling with Noble Purpose to WinPhil Preston: Profit with PurposeEmily Vernon: Are You Gathering the Right Customer Insights?Sandy Thompson: How to Make People Fall in Love with Your BrandAbout Tim Leon, President, Geile Leon Marketing Communications
Tim Leon is the President of Geile Leon Marketing Communications. The firm was founded in 1989 and has served clients locally, regionally, and nationally. The firm is celebrating its 34th year in business and is located in The Hill Neighborhood of St. Louis, Missouri, Tim's role at the agency includes brand strategy/planning for clients, new business development, and a host of other duties that come with owning a small business!
Connect with Tim Leon:
Geile Leon Marketing Communications: geileon.com
LinkedIn: linkedin.com/in/timleon
Facebook: facebook.com/GeileLeonMarketingCommunications
Join the community and discover what empathy can do for you: red-slice.com
PRE-SALE SPECIAL! Pre-order 1 to 99 copies of Maria's new book, The Empathy Dilemma for your leaders, exec team, (or yourself?!) and GET 30%! bit.ly/TEDSpecialPresale Offer ends August 27, 2024!
Connect with Maria:
Get the podcast and book: TheEmpathyEdge.com
Learn more about Maria and her work: Red-Slice.com
Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross
Take my LinkedIn Learning Course! Leading with Empathy
LinkedIn: Maria Ross
Instagram: @redslicemaria
X: @redslice
Facebook: Red Slice
Threads: @redslicemaria
Achieve radical success putting empathy into action with Businessolver. Techlology with heart, powered by people. https://www.businessolver.com/edge
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According to the NIH, an estimated 6.7M Americans 65+ are living with Alzheimer's dementia. This number could grow to 13.8 million by 2060 barring the development of medical breakthroughs. Today, you'll learn why dementia is not a disease, but a symptom, and what caregivers go through, experience, and need - especially from their managers and workplace colleagues.
I talk with Barbara J. Huelat about what dementia is, how emotional interventions are more effective than cognitive ones, and how to create more healing environments in hospitals and workspaces. Youâll gain empathy for your colleagues who are dementia caregivers, as Barbara shares her personal experience caring for her mother and husband, and she talks about what workplaces can do to better support caregivers in the office to help them continue to perform and do their best work.
To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com
Key Takeaways:
Emotional memories are those with our senses - these memories can reach a person with dementia where language or cognitive memories cannot.It is critical to prepare your helpers and part-time caregivers if you are away to give everyone the best chance for success, much like having a disaster plan.Be flexible, donât try to change reality, and give information rather than asking questions. You can go far with that, even when there are mistakes and challenges."Be understanding of what they're going through. There's a very large emotional drain on the person. The caregiver is often considered the second patient as their health risks skyrocket while taking care because itâs long-term chronic stress that doesnât go away like acute stress." â Barbara Huelat
About Barbara J. Hiuelat
Barbara J. Huelat is a prominent Human Centric Healthcare Designer, author, and speaker. She has created healing environments and solved health challenges for more than 300 healthcare organizations and serves as a healing environment consultant to healthcare facilities, product manufacturers, academia, institutions, and the architectural design community. By placing humanity at the core, her pioneering mindset proves that human-centric designs impact healing, improve the human experience, affect health outcomes, and are cost-effective.
Ms. Huelatâs latest work, Taming the Chaos of Dementia: A Caregiver's Guide to Interventions that Make a Difference, provides a compassionate and insightful guide to those facing the tumultuous journey of dementia, offering solace, support, and practical strategies to navigate this challenging path. Currently, she shares human-centric designs globally via lecturers at international conferences, universities, and organizations and through research collaborations with government agencies and universities, contributing to white papers and research articles. Always fascinated with the beauty of science and the science of design, she believes human-centric design experiences can mitigate human misery.
Connect with Barbara Huelat
Website: barbarahuelat.com
X: x.com/huelat92456
LinkedIn: linkedin.com/in/barbara-huelat-fasid-aahid-edac-89061213
Facebook: facebook.com/barbarajhuelat
Instagram: instagram.com/bhuelat
Book: Taming the Chaos of Dementia: A Caregiver's Guide to 9 Interventions that Make a Difference
Join the community and discover what empathy can do for you: red-slice.com
PRE-SALE SPECIAL! Pre-order 1 to 99 copies of Maria's new book, The Empathy Dilemma for your leaders, exec team, (or yourself?!) and GET 30%! bit.ly/TEDSpecialPresale Offer ends August 27, 2024!
Connect with Maria:
Get the podcast and book: TheEmpathyEdge.com
Learn more about Maria and her work: Red-Slice.com
Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross
Take my LinkedIn Learning Course! Leading with Empathy
LinkedIn: Maria Ross
Instagram: @redslicemaria
X: @redslice
Facebook: Red Slice
Threads: @redslicemaria
Achieve radical success putting empathy into action with Businessolver. Techlology with heart, powered by people. https://www.businessolver.com/edge
Book your free seat to Maria's masterclass here- https://bit.ly/4StepBrandStory
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Today we're diving into Pillar Four of the 5 Pillars of Effective Empathetic Leadership featured in the new book coming September 10, The Empathy Dilemma - Decisiveness.
Yes, factoring in various viewpoints is the way forward for empathetic leaders - and enables us to see more opportunities and avoid more risks. But we must combine that with swift and decisive action to make a call. Leaving your people in limbo or avoiding difficult conversations is unkind. And leaves your people paralyzed, unsure of what to believe, do, or expect next.
In our dive into decisiveness today, I talk about what decisiveness is and why it is important. And Iâll hone in on six strategies that you can start using today to be more decisive. More details, examples, and tactics to try can be found in The Empathy Dilemma, so donât forget to snag your presale copy now at TheEmpathyDilemma.com.
To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com
Key Takeaways:
Avoiding employees until you have something to report isnât empathetic - get in the habit of giving status updates, even if it is just âweâre working on it.âDithering over your decision does not demonstrate empathy. Not knowing what decision to make, no matter how you mask it, demonstrates fear and insecurity.Learn to be clearer more quickly. Talk openly about the choices youâre making whenever possible.Put a deadline on your thoughts. Itâs not about making good choices, itâs about making good choices in a timely manner."Perfection isnât the goal, even when it comes to high-stakes choices. Donât succumb to analysis paralysis. Instead, gather input, decide, and move forward with a sense of curiosity and experimentation." â Maria Ross
Join the community and discover what empathy can do for you: http://red-slice.com
PRE-SALE SPECIAL! Pre-order 1 to 99 copies of Maria's new book, The Empathy Dilemma for your leaders, exec team, (or yourself?!) and GET 30%! https://bit.ly/TEDSpecialPresale Offer ends August 27, 2024!
Connect with Maria:
Get the podcast and book: TheEmpathyEdge.com
Learn more about Maria and her work: Red-Slice.com
Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross
Take my LinkedIn Learning Course! Leading with Empathy
LinkedIn: Maria Ross
Instagram: @redslicemaria
X: @redslice
Facebook: Red Slice
Threads: @redslicemaria
Book your free seat to Maria's masterclass here- https://bit.ly/4StepBrandStory
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What does it mean to tap into empathy and reimagine the life and experiences of someone only mentioned in a few sentences in history, whose story remains untold?
My guest is Esther Goldenberg, educator and author of the Biblical fiction novel, The Scrolls of Deborah. We discuss how a few lines in the Bible sparked Esther's curiosity to imagine this woman's entire life story and perspective, how seeing historical events from other points of view can be so valuable and fill in gaps or change hearts, and how books and stories help us nourish empathy and relate to others from a safe distance. We also talk about how writing can be a lonely endeavor and what creating something for the world that only exists in your head feels like.
Esther even reads us a passage from the novel that is a shining example of an empathetic conversation so pay attention to that debrief as well!
To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com
Key Takeaways:
Build a practice of engaging in literature, music, documentaries, movies, and other media created by people and about people who have different life perspectives than you. It will build and foster empathy.As human beings, we can become numb to large numbers surrounding tragic events. By bringing it into the story of one person or one family, such as in historical fiction, it can remind the readers that it is about the one, even among the many.Scenes in books and movies can model empathy for those who do not necessarily see it in their daily lives."Through fiction, people get to really see themselves in the characters and see the characters as people who they get to know. And that really creates fertile ground for empathy." â Esther Goldenberg
Episode References:
Shira Guru and the unSTUCK methodThe Empathy Edge podcast: Chris L. Johnson: When Leaders Pause, They WinAbout Esther Goldenberg, Educator and Author, The Scrolls of Deborah
Esther Goldenberg is a native Chicagoan, author, educator, and mother. Once a reluctant reader, but always someone who enjoyed a good story, she developed a passion for writing. Her much anticipated Biblical fiction novel, The Scrolls of Deborah, is available in paperback, e-book, and audio formats. Esther continues to write and teach students of all ages, with most of her workshops now tying in with themes from her book.
Connect with Esther Goldenberg:
Website: EstherGoldenberg.com
Book: The Scrolls of Deborah: amazon.com/Scrolls-Deborah-Esther-Goldenberg/dp/195590541X
Facebook: facebook.com/EstherGoldenbergAuthor
Instagram: instagram.com/EstherGoldenbergAuthor
Join the community and discover what empathy can do for you: red-slice.com
PRE-SALE SPECIAL! Pre-order 1 to 99 copies of Maria's new book, The Empathy Dilemma for your leaders, exec team, (or yourself?!) and GET 30%! bit.ly/TEDSpecialPresale Offer ends August 27, 2024!
Connect with Maria:
Get the podcast and book: TheEmpathyEdge.com
Learn more about Maria and her work: Red-Slice.com
Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross
Take my LinkedIn Learning Course! Leading with Empathy
LinkedIn: Maria Ross
Instagram: @redslicemaria
X: @redslice
Facebook: Red Slice
Threads: @redslicemaria
Achieve radical success putting empathy into action with Businessolver. Techlology with heart, powered by people. https://www.businessolver.com/edge
Book your free seat to Maria's masterclass here- https://bit.ly/4StepBrandStory
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How do you get analytical, process-driven people like engineers, lawyers, and doctors to see the value of empathy and human connection? It's not that they CAN'T embrace it. It's just that they see the world and how to solve problems differently.
My guest, Dr. Nicole Price believes two things: 1) everyone wants to do a good job and 2) empathetic leadership is critical to helping to leverage that desire. Today we talk about how she became an empathy revolutionary, how to open up a broader path to empathy, and why diversity doesn't work when saddled by apathy. Dr. Price shares how a traumatic event opened up her capacity to connect through emotion and better impact performance - and why she now helps others understand that those who are emotional can also be logical. We discuss how to link accountability to commitment and why her role as a translator helps logical thinkers understand they don't have an empathy deficit, but that there are multiple roads to empathy that are a better fit for the way they experience the world.
To access the episode transcript, please click on the episode title at TheEmpathyEdge.com
Key Takeaways:
When people understand people better, it transforms them from the outside in. They donât need to be practicing empathy for the right reason initially, but it will change most people eventually.It is not unusual for doctors, lawyers, and engineers to think they are better than those who are not at the same level as them. This is a barrier to empathy, but one that can be overcome.Empathy is a method of information gathering. For some, they will be attracted to that rather than the emotions of empathy. There is no wrong way to begin your practice of empathy."Engineers are taught to listen for accuracy. But when I'm trying to be empathetic, listening for accuracy is not helpful to me. I'm supposed to be listening for understanding." â Dr. Nicole Price
Episode References:
Rhonda George-Denniston: Why Betting on Your People Leads to Market DominationNever Split the Difference by Chris VossDr. Nicole Price, CEO, Lively Paradox and author of Spark the Heart: Engineering Empathy in Your Organization
Dr. Nicole Price believes two things: 1) everyone wants to do a good job 2) empathetic leadership is critical to helping to leverage that desire. She is an empathy revolutionary who teaches leaders how to build more empathy in organizations. Her clients range from manufacturing facilities to school districts. She is the author of seven books centered on being an exceptional leaderâmost notably Spark the Heart: Engineering Empathy in Your Organization.
Connect with Dr. Nicole Price:
Email: [email protected]
Lively Paradox: drnicoleprice.com
X: twitter.com/DrNicolePrice
LinkedIn: linkedin.com/in/nicoledeniseprice
Facebook: facebook.com/nicole.denise.price
Instagram: instagram.com/drnicoleprice
Threads: threads.net/@drnicoleprice
Book: Spark the Heart: Engineering Empathy in Your Organization
Join the community and discover what empathy can do for you: red-slice.com
PRE-SALE SPECIAL! Pre-order 1 to 99 copies of Maria's new book, The Empathy Dilemma for your leaders, exec team, (or yourself?!) and GET 30%! bit.ly/TEDSpecialPresale Offer ends August 27, 2024!
Connect with Maria:
Get the podcast and book: TheEmpathyEdge.com
Learn more about Maria and her work: Red-Slice.com
Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross
Take my LinkedIn Learning Course! Leading with Empathy
LinkedIn: Maria Ross
Instagram: @redslicemaria
X: @redslice
Facebook: Red Slice
Threads: @redslicemaria
Achieve radical success putting empathy into action with Businessolver. Techlology with heart, powered by people. https://www.businessolver.com/edge
Book your free seat to Maria's masterclass here- https://bit.ly/4StepBrandStory
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We talk a lot about the importance of self-awareness and self-care in helping you be a more empathetic and effective leader. In fact, those are two of my five pillars in my book, The Empathy Dilemma because they are vital to being a more effective leader and human. You may think of the traditional modalities, but have you considered hypnosis?
Today, my guest is Amy Koford. We discuss how Amy got into this work, the power she's discovered in how hypnosis works, why it transforms lives, and she busts some myths about hypnosis. Amy talks about how trauma can show up, how to take traumatic memories and replace the associated emotions, how people show up as work based on who they are and what they've been through, and how you can embrace forgiveness through empathy to rise above past trauma. She'll share how you can show up as the leader and colleague you want to be.
To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com
Key Takeaways:
Everyone can be hypnotized, it may take different forms for some people, but it does not negate the potential benefits.Insecurities are a bigger deal than many realize. Many successful people are extremely insecure and those insecurities push them to prove themselves to others and fill the void of the insecurities, but still be in turmoil inside.A lack of empathy often causes many social misunderstandings and team dysfunctions, but the root of that is usually fear."People don't want to grow up to be a jerk or to be an annoying person at the workplace. That's just not what they really want to beâŠWhen we're in the workplace, it's important to understand that people are the way they are for reasons and very good reasons. And that helps you have empathy." â Amy Koford
Episode References:
The Empathy Edge episodes on trauma:
Katharine Manning: How Trauma Impacts Performance â And What Smart Leaders Can Do
Charna Cassell: Recognizing And Regulating Trauma At Work â Yours And Others
About Amy Koford, the Happy Hypnotist & author of Hardwired to Rise
Amy, The Happy Hypnotist has been a professional hypnotist, public speaker, hypnosis show performer and more for several years to transform the lives of numerous people. Sheâs the creator of The Trauma Protocol which takes individuals from traumatized to optimized in just weeks. Amy is the author of, Hardwired to Rise: Eye-Opening Truths about How Fear Holds You Back, Causes Suffering - and How to Liberate Yourself to Have the Thriving Life You Deserve.
She has traveled the world to attend hypnosis conferences and has been trained, mentored, certified, and taught mastery skills from the top hypnotists on the planet. Amy specializes in happiness and peace with various techniques that are effective in helping people resolve and let go of the past and change their center to become positive, confident, empowered individuals who know their amazing abilities to live their best lives.
Connect with Amy:
Amy the Happy Hypnotist: amykoford.com
LinkedIn: linkedin.com/in/amy-koford-012637184
Facebook: facebook.com/amythehappyhypnotist
Instagram: instagram.com/amythehappyhypnotist
Threads: threads.net/@amykoford
Book: Hardwired to Rise: Eye-Opening Truths about How Fear Holds You Back, Causes Suffering - and How to Liberate Yourself to Have the Thriving Life You Deserve
Join the community and discover what empathy can do for you: red-slice.com
PRE-SALE SPECIAL! Pre-order 1 to 99 copies of Maria's new book, The Empathy Dilemma for your leaders, exec team, (or yourself?!) and GET 30%! bit.ly/TEDSpecialPresale Offer ends August 27, 2024!
Connect with Maria:
Get the podcast and book: TheEmpathyEdge.com
Learn more about Maria and her work: Red-Slice.com
Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross
Take my LinkedIn Learning Course! Leading with Empathy
LinkedIn: Maria Ross
Instagram: @redslicemaria
X: @redslice
Facebook: Red Slice
Threads: @redslicemaria
Achieve radical success putting empathy into action with Businessolver. Techlology with heart, powered by people. https://www.businessolver.com/edge
Book your free seat to Maria's masterclass here- https://bit.ly/4StepBrandStory
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The book is coming! September 10 is the day that The Empathy Dilemma: How Successful Leaders Balance Performance, People, and Personal Boundaries hits shelves to help leaders dedicated to people-centered practices to get the best performance possible and balance the demands of the business with the needs of their people.
I am so excited to share this with you! For the next 5 months, I'll be devoting a Hot Take episode to one of the 5 core pillars of EFFECTIVE empathetic leaders, outlined in the book. Because the reality is that we want a more human-centered workplace culture. But we have to get actual work DONE! You can do both, but only when you are able to show up fully and have the capacity to take in other perspectives without fear, stress, or defensiveness. So today we're diving into Pillar Three of the 5 Pillars - clarity.
Clarity is the key to being an empathetic leader while also still holding people accountable. Learn more about why this is such an important pillar to creating an empathetic - and high-performing - culture.
Today, I share are five strategies to try to be more clear. More details, examples, and tactics to try can be found in The Empathy Dilemma, so donât forget to snag your presale copy now!
To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com
Key Takeaways:
Five strategies (though not a comprehensive list) include: Revisit Purpose and ValuesClarify Roles and ExpectationsLink Clarity to AccountabilityTell People WhyAsk Better QuestionsLacking a reason why can create an empathy gap between leaders and the rest of the team. Even if they donât like the reason, people want to know why they are being given tasks or goals. Without clarity, there is no accountability. People cannot be appropriately held to standards that they know nothing about."Resentments build where misunderstandings thriveâŠClarity helps people feel seen, heard, and valued, reduces the likelihood of conflict, and enables everyone to work together more effectively." â Maria Ross
Join the community and discover what empathy can do for you: http://red-slice.com
PRE-SALE SPECIAL! Pre-order 1 to 99 copies of Maria's new book, The Empathy Dilemma for your leaders, exec team, (or yourself?!) and GET 30%! https://bit.ly/TEDSpecialPresale Offer ends August 27, 2024!
Connect with Maria:
Get the podcast and book: TheEmpathyEdge.com
Learn more about Maria and her work: Red-Slice.com
Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross
Take my LinkedIn Learning Course! Leading with Empathy
LinkedIn: Maria Ross
Instagram: @redslicemaria
X: @redslice
Facebook: Red Slice
Threads: @redslicemaria
Book your free seat to Maria's masterclass here- https://bit.ly/4StepBrandStory
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The research is clear: investing in diversity, equity, inclusion, and belonging contributes to your bottom line. I hate to be so crass about a topic that should just be something we care about as humans connecting with other humans, but with all the recent backlash about diversity and equity initiatives, we have to get executive attention somehow.
Today, you will hear about whatâs driving that backlash and how we can fight against it through empathy and understanding. And why quite frankly, exclusion is bad for business.
My guest is the charming Michael Bach. Michael shares how he got into this work, the stereotype of DEI practitioners, how to think about disability, the more dangerous role of apathy in fighting back against exclusion, the difference between diversity and inclusion, and he gives us a short primer on the Alphabet Soup of LGBTQ2+ initialism.
To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com
Key Takeaways:
If youâre trying to create any change, you need to understand how the organization operates from the inside.Disability is not one thing - there are hundreds of disabilities under the umbrella term. It needs to be considered as a range, not just one form of accessibility.It is not a competition. If weâre creating safer environments for everyone, regardless of how they identify or what they need, it creates a safer more inclusive environment for everyone.There is a big difference between having diversity and being inclusive. The company is the soil that needs to be right for the seed of talent to thrive."It's very difficult to quantify, but if you just look at it simply you can figure out that exclusion is just bad for business. And the reality is that most employers have figured that out." â Michael Bach
About Michael Bach, CEO. IDEA Hub Consulting, IDEA thought leader
Michael Bach is an author, speaker and thought leader in inclusion, diversity, equity and accessibility (IDEA). He has worked globally in the IDEA field, including as the Deputy Chief Diversity Officer for KPMG International. He is the founder of the Canadian Centre for Diversity and Inclusion (CCDI), CCDI Consulting and Pride at Work Canada.
He is the author of the best-selling and award-winning books Birds of All Feathers: Doing Diversity and Inclusion Right and Alphabet Soup: The Essential Guide to LGBTQ2+ Inclusion at Work.
In 2023, he was named as one of the 10 Most Influential DE&I Leaders Revamping The Future by CIO Views Magazine.
Connect with Michael:
IDEA Hub Consulting: michaelbach.com
Books:
Birds of All Feathers: Doing Diversity and Inclusion Right
Alphabet Soup: The Essential Guide to LGBTQ2+ Inclusion at Work
New book: All About Yvie: Into the Oddity
X: twitter.com/themichaelbach
LinkedIn: linkedin.com/in/themichaelbach
Facebook: facebook.com/themichaelbach
Instagram: instagram.com/themichaelbach
Threads: threads.net/@themichaelbach
Join the community and discover what empathy can do for you: red-slice.com
PRE-SALE SPECIAL! Pre-order 1 to 99 copies of Maria's new book, The Empathy Dilemma for your leaders, exec team, (or yourself?!) and GET 30%! bit.ly/TEDSpecialPresale Offer ends August 27, 2024!
Connect with Maria:
Get the podcast and book: TheEmpathyEdge.com
Learn more about Maria and her work: Red-Slice.com
Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross
Take my LinkedIn Learning Course! Leading with Empathy
LinkedIn: Maria Ross
Instagram: @redslicemaria
X: @redslice
Facebook: Red Slice
Threads: @redslicemaria
Achieve radical success putting empathy into action with Businessolver. Techlology with heart, powered by people. https://www.businessolver.com/edge
Book your free seat to Maria's masterclass here- https://bit.ly/4StepBrandStory
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Post-pandemic leadership can be challenging. With the current market and increased expectations workers, leaders, and mid-level managers are squeezed, balancing the needs of the business with the demands of their people. This is why I'm excited to talk to a Chief People Officer of a global organization that is doing the work, navigating the journey, and experimenting with ways to better support their people.
Today, I talk with Jessica Swank about how her company's leaders are navigating the challenges and still taking care of themselves and their people. We discuss the importance of clarity and support when setting high expectations, and how transparency, communication, and listening are vital with hybrid and remote work experimentation. We discuss specific ways Box integrates values into their decisions and develops and enables their managers to be more successful. Whatever your culture, Jessica offers her best advice on where you can start supporting your leaders.
To access the episode transcript, please click on the episode title at TheEmpathyEdge.com
Key Takeaways:
In your organization, you cannot be clear enough. Hold high expectations, but also give a clear understanding that youâll be supporting your team and that youâre available for that support.Actions speak louder than words and other people notice. You continue to show your empathetic culture every time you talk about caring for each other and empathy in service and follow it up with actions.Setting boundaries is both self-care and empathetic. It gives you space to recharge and be more present in the difficult conversations that need to be had in business.Work-life balance is not real. You need to understand priorities and boundaries to ensure youâre healthy with your life in the season youâre in.It is a journey to understanding and managing the needs of your team. Be willing to take that journey and gather information from your employees on what is working and what is not."It's not just up to the business to say, âHere's what I need from you.â It is incredibly valuable for every person to have that open dialogue with their managers, ask them when they need support, clarification, feedback, not just sitting back and waiting to be told, but also engaging in that dialogue." â Jessica Swank
"It's all about juggling, and you're going to drop some balls, just make sure that the balls are going to bounce versus shatter." â Jessica Swank
About Jessica Swank, Chief People Officer, Box
Jessica has a proven track record helping companies define and amplify their people and culture strategy (including diversity, talent development, employee experience, workforce planning, people analytics, and internal communications). She has been with Box since December 2018, and currently leads all People (HR), Belonging, Community (including Box.org), Places (workplace services and real estate), and Internal Communications. Prior to Box she led the People team at Blue Bottle Coffee, a high-growth global coffee company. Previously, Jessica led HR for Aruba, a fast-growing subsidiary of HPE, and spent ten years at HP/HPE in a variety of global HR roles. Her early career included executive search and recruiting for CEO's, CFO's and other key leadership positions.
Connect with Jessica Swank:
Box: box.com
LinkedIn: linkedin.com/in/jessica-venner-swank
Join the community and discover what empathy can do for you: red-slice.com
PRE-SALE SPECIAL! Pre-order 1 to 99 copies of Maria's new book, The Empathy Dilemma for your leaders, exec team, or yourself and GET 30%! bit.ly/TEDSpecialPresale Offer ends August 27, 2024!
Connect with Maria:
Get the podcast & book: TheEmpathyEdge.com
Learn more about Maria & her work: Red-Slice.com
Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross
Take my LinkedIn Learning Course! Leading with Empathy
LinkedIn: Maria Ross
Instagram: @redslicemaria
X: @redslice
Facebook: Red Slice
Threads: @redslicemaria
Achieve radical success putting empathy into action with Businessolver. Techlology with heart, powered by people. https://www.businessolver.com/edge
Book your free seat to Maria's masterclass here- https://bit.ly/4StepBrandStory
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Visiting snow leopards in their natural habitat or hanging with penguins in Antarctica is a life-changing way to engage with nature but it's not within the grasp of most people. So how can we leverage technology to offer that exposure and foster empathy for wildlife conservation? My guest today, Gautam Shah, figured out a way to combine his passion with entrepreneurship to connect people with wildlife in fun, unique ways.
Today we talk about why public engagement with wildlife is so important, and how using games can be more effective than current conservation tactics. Gautam shares some very cool examples of work they've done with partners such as Adidas and the Monterey Bay Aquarium. We talk about empathy vs. caring, how "behavior change" is not the primary goal of this work, and why many current conservation messages can derail efforts to engage everyday people by not having empathy for them. Toward the end, he candidly discusses the challenges entrepreneurs face to balance purpose with profit and the hard choices that one has to make to keep the organization alive and sustainable for the long haul.
To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com
Key Takeaways:
If everyone had the opportunity to sit with an endangered animal, how many people would it change in favor of the planet? Though thatâs not possible, there are ways people can engage individually in the change. Compassion is empathy in action. Empathetic people donât suffer from a lack of caring, but often from not knowing how to take action. Internet of Elephants is using modern, creative ways to engage people in the story of conservation and making the stories told by the data gathered on the animals personal. They are making the stories of these animals personal to the individual."It's a holistic process of thinking about the person and understanding their life before you can have any opportunity to think that you can introduce empathy for animals that might be very, very far away." â Gautam Shah
Episode References:
FathomVerse: https://www.fathomverse.game/About Gautam Shah, Founder, Internet of Elephants, National Geographic and TED fellow
Gautam is the founder of Internet of Elephants, a social enterprise that develops groundbreaking digital tools to engage people with wildlife. He believes that engaging the public with nature and its conservation is the most important thing we can do for the long-term health of the planet and that we need to find modern mediums to tell stories and foster that engagement. Video games are the defining media of our time, so Internet of Elephants tells nature and wildlife stories through thoughtful combinations of mobile games, augmented reality, and data visualizations that use GPS and other data gathered about animals and the planet. In doing so, they hope to catalyze whole new approaches to engaging the public with wildlife. Gautam is both a National Geographic and TED Fellow.
Connect with Gautam Shah:
Internet of Elephants: http://internetofelephants.com
LinkedIn: https://www.linkedin.com/in/internetofelephants/
Instagram: https://www.instagram.com/ioelephants
Join the community and discover what empathy can do for you: http://red-slice.com
PRE-SALE SPECIAL! Pre-order 1 to 99 copies of Maria's new book, The Empathy Dilemma for your leaders, exec team, (or yourself?!) and GET 30%! https://bit.ly/TEDSpecialPresale Offer ends August 27, 2024!
Connect with Maria:
Get the podcast and book: TheEmpathyEdge.com
Learn more about Maria and her work: Red-Slice.com
Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross
Take my LinkedIn Learning Course! Leading with Empathy
LinkedIn: Maria Ross
Instagram: @redslicemaria
X: @redslice
Facebook: Red Slice
Threads: @redslicemaria
Achieve radical success putting empathy into action with Businessolver. Techlology with heart, powered by people. https://www.businessolver.com/edge
Book your free seat to Maria's masterclass here- https://bit.ly/4StepBrandStory
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Self-care is more than just manis, pedis, and massages. It is vital to helping leaders embrace empathy while also making tough business decisions, holding people accountable, and setting high-performance standards. It matters because depleted leaders are ineffective leaders.
To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com
Key Takeaways:
Empathy requires fertile soil to take root. If youâre stuck in self-preservation and not feeding your own soil, you wonât be able to meet others with curiosity and empathy.Use pillar one, Self-Awareness, to start taking better care of yourself so you have a greater capacity to look outward. Check out more about the book at TheEmpathyDilemma.com."It can be tempting to shoulder additional burdens in the name of empathy, but, in the end, you are doing yourself and your team a disservice." â Maria Ross
Episode References:
Enjoy special pre-sale and launch bonuses: http://theempathydilemma.com/book-offersCheck out more about the book here: www.TheEmpathyDilemma.comSign up for the FREE Masterclass: The 4 Step Framework to Craft a Captivating Brand Story that Attracts Your Right-Fit Clients: https://bit.ly/4StepBrandStoryApril Hot Take: Why Empathy Starts with Self-Awareness: https://red-slice.com/the-empathy-edge/april-hot-take-why-empathy-starts-with-self-awarenessJoin the community and discover what empathy can do for you: http://red-slice.com
PRE-SALE SPECIAL! Pre-order 1 to 99 copies of Maria's new book, The Empathy Dilemma for your leaders, exec team, (or yourself?!) and GET 30%! https://bit.ly/TEDSpecialPresale Offer ends August 27, 2024!
Connect with Maria:
Get the podcast and book: TheEmpathyEdge.com
Learn more about Maria and her work: Red-Slice.com
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What do psychological safety, your team's performance, and sports coaching have in common? Today, you're going to find out how belonging helps you innovate and perform beyond even what you thought possible.
Today, Diana Cutaia defines what we mean by "peace" and that it is more than just the absence of violence. She also breaks down psychological safety and how both of these concepts are related. We talk about why psychological safety is such a buzzword, and why some organizations are merely ticking a box and do not truly understand how creating an environment of belonging unleashes potential. We discuss how a leader's individual behavior is important, but how to go further and address the environment as a whole. Diana shares a few fascinating epiphanies some clients have had when finally understanding what belonging really means. How to create a culture of psychological safety, and how it impacts performance and risk-taking.
To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com
Key Takeaways:
Creating a better environment doesnât happen accidentally. You have to remove the bad and intentionally replace it with something good. Move away from trying to make people âfeelâ like they belong. We just want people to belong. This is a shift in language we can begin to make today. Command and control leadership is not effective in every situation. If your goal is to help people develop new skills, youâve got to find a way to reach people and create an environment in which they can learn."Psychological safety is not just this idea of the absence of harm, but it is the repair of harm and then the repair of systems that perpetuated that harm." â Diana Cutaia
Episode References:
The Empathy Edge podcast on psychological safety:Minette Norman: Psychological SafetySusan Hunt Stevens: The ROI Of Psychological SafetyRed Slice blog: What does psychological abuse at work look like?About Diana Cutaia, President & Founder, Coaching Peace
Diana Cutaia founded Coaching Peace in 2012, but the work started for her 20 years earlier. Today her clients range from school districts to national organizations to global companies. The focus of Coaching Peace is to create positive and safe cultures that empower its members to lead with empathy and understanding.
Connect with Diana:
Coaching Peace: https://coachingpeace.com
LinkedIn: https://www.linkedin.com/in/dianacutaia/
Facebook: https://www.facebook.com/CoachingPeaceConsultingLlc/
Instagram: https://instagram.com/coachingpeacelive
Join the community and discover what empathy can do for you: http://red-slice.com
PRE-SALE SPECIAL! Pre-order 1 to 99 copies of Maria's new book, The Empathy Dilemma for your leaders, exec team, (or yourself?!) and GET 30%! https://bit.ly/TEDSpecialPresale Offer ends August 27, 2024!
Connect with Maria:
Get the podcast and book: TheEmpathyEdge.com
Learn more about Maria and her work: Red-Slice.com
Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross
Take my LinkedIn Learning Course! Leading with Empathy
LinkedIn: Maria Ross
Instagram: @redslicemaria
X: @redslice
Facebook: Red Slice
Threads: @redslicemaria
Achieve radical success putting empathy into action with Businessolver. Techlology with heart, powered by people. https://www.businessolver.com/edge
Book your free seat to Maria's masterclass here- https://bit.ly/4StepBrandStory
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