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Christina Galoozis discusses the role of AI in enterprise-level workforce optimization with experts Steven Kurz and Brigitte Coles from West Monroe. They explore how AI should be viewed as a type of talent rather than just a technology, emphasizing the importance of training employees to leverage AI effectively. Listeners will learn how this mindset shift can drive significant cost savings and elevate workforce performance across industries.
In this episode:
Introduction to AI and workforce optimizationWest Monroe's unique perspective on AIAI as a talent type: changing mindsetsAugmentation vs. productivity: the AI advantageTraining employees: the key to AI successIncentivizing AI use among employeesAI Week: fostering a culture of innovationStrategic workforce optimization frameworkThe future of AI in enterprisesGenerative AI: a game changerPractical tips for using AI “interns” -
Christina Galoozis hosts Moody's economists Matt Colyar and Justin Begley to explore the latest economic trends following the Federal Reserve’s Sept. 18 meeting. They dive into the implications of the deeper-than-expected rate cut, the nuanced state of the labor market, and the anticipated effects of the upcoming election on business decisions and consumer sentiment.
In this episode:Understanding the Fed's rate cutThe role of the labor marketBusiness investment trendsConsumer spending dynamicsImpact of the upcoming U.S. presidential electionPredictions for the future -
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What are the five technology trends driving business right now? West Monroe’s Erik Brown, Senior Partner, PXEL, is joined Casey Foss, Chief Commercial Officer, and Jonathan Williams, Managing Director of Technology Experience, to provide practical advice on navigating the rise of AI-driven productivity, the resurgence of cloud infrastructure, the potential of synthetic data, the balance between techno-optimism and tech backlash, and the critical role of humanity in the digital age. Each trend is examined through the lens of how businesses can leverage technology to drive efficiency, innovation, and human-centered outcomes.
In this episode:
Overview of West Monroe’s annual Tech Trends to Watch reportThe new productivity paradigmResurgence of cloud and infrastructureSynthetic dataHumanity in the Digital AgeTechno-optimism vs. techlash: balancing the human element -
Host Joe Brown interviews Stefanie Khan, Director of Business Intelligence and Data Analytics at UPS about the transformative power of data science and AI within the logistics giant. Stephanie shares insights on leveraging advanced analytics to tackle strategic challenges, the importance of upskilling and democratizing data science across the organization, and the future of technology in logistics.
In this episode:
Stefanie’s introduction and backgroundLeveraging data science and AI for strategic challengesDemocratizing analytics and customizing solutionsExperimentation and scalabilityCreating a digitally fluent culture through upskillingThe future of logistics: AI, sentiment analysis, and human-machine convergence -
How do employees and employers navigate the evolving usage of generative AI tools in the workplace? We explore the risks and benefits of employees using AI tools independently, the importance of creating a safe space for experimentation, strategies for successful generative AI adoption, and how companies measure the benefits of generative AI.
In this episode:
Employees Bringing AI Tools to WorkCreating a Safe Space for ExperimentationEmployee Perspective and FeedbackInspiring People to Embrace Generative AIEmpowering People to InnovateBalancing Governance and InspirationProviding Examples of Appropriate UseEngaging in Ethical and Governed Use -
Silicon Valley Bank has redefined banking in its quest for the frictionless customer experience. Milton Santiago, Global Head of Digital Solutions at Silicon Valley Bank, joins us to discuss SVB's journey in adapting its services to meet the sophisticated needs of tech companies. We also cover the need to prioritize the client's needs and to experiment and learn from internal solutions before implementing AI capabilities for customers.
In this episode:
Introduction to Santiago and his role with Silicon Valley BankLeveraging technology to enhance customer experienceBalancing innovation and cost-effectivenessCollaboration with fintechs: friends, not foesFirst Citizens Bank acquisition and new ownership structure -
What is the 10-second customer journey? Todd Unger, Chief Experience Officer and Senior Vice President of Marketing & Member Experience at the American Medical Association, discusses the importance of breaking down silos to create seamless customer experiences. He offers insights from the AMA’s digital reboot and his new book, The 10-Second Customer Journey.
In this episode:
Universal challenges in the digital landscapeWhat is a Chief Experience Officer anyway?Breaking down silos and overcoming friction for a seamless experienceThe 10-second customer journeyThe role of storytelling in marketingThe American Medical Association’s digital rebootCreating a vision for changeAdvice for Chief Experience OfficersHarnessing the power of AI -
We're celebrating International Women’s Day. Over the past three seasons, we’ve had phenomenal women on our show who have shared their passion for their work! Listen in as we showcase the best moments from inspiring women I had an opportunity to have a conversation with.
In this episode:
Tiffani Bova, Global Growth Evangelist at SalesforceBetsy Ziegler, first female CEO of 1871Dana Peterson, Chief Economist at The Conference BoardJanice Fraser, auther of Further, Faster, and with Far less Drama!Helen Yu, founder and CEO of Tigon Advisory and WSJ Best Selling AuthorEkta Chopra, Chief Digital Officer, e.l.f. Beauty -
From thought-provoking discussions to inspiring interviews, the Best of Season 3 features the most memorable moments from our diverse range of topics and guests throughout the season. Join us as we revisit the most captivating moments, inspiring conversations, and game-changing insights from the past season.
In this episode:
Ekta Chopra, Chief Digital Officer of e.l.f. beauty on how they’ve worked to differentiate themselves as a digitally native brandDon White, CEO and Co-founder of Satisfi Labs on the digital fan experienceTyson Jominy, Vice President, Data & Analytics at J.D. Power on if EV’s can be considered digital productsSara Vaezy, EVP, Chief Strategy and Digital Officer with Providence, talks about the latest healthcare digital adoptionNick Mehta, CEO at Gainsight explains how he helps clients make the case for customer successScott Crabill, Managing Partner of Thoma Bravo, on the trends shaping the business landscape todayErik Brown, Sr. Partner of Product Experience & Engineering Lab at West Monroe discusses the new video podcast series, This is AICurtis Dubay, Chief Economist at the U.S. Chamber of Commerce, on his predictions for AI in the workplace -
Explore the transformative power of AI and digital technology in the sports industry on our latest episode, which features Satisfi Labs CEO Don White. Fresh off the Super Bowl's digital showcase, dive into how these technologies are enhancing fan experiences by making sports more accessible and interactive than ever. Don shares his journey from finance to founding Satisfi Labs, emphasizing the role of AI in personalizing fan engagements and the future of digital consumerism in sports.
In this episode:
The features of Satisfi Lab’s two-way chat solutionHow the chat solution is benefitting the sports organizationSpecific examples of how Satisfi Lab is transforming the fan experienceAre fan expectations going too far?Why is this important to revenue strategy?How sports organizations are leveraging the dataHow digital impacts the in-stadium and at-home experiencesWhy the increase in private investment across sports verticals in recent years -
Kim Seals and Rick Sabatino of West Monroe unpack the findings of the 'Digital Disconnect' report and discuss the complexities of aligning digital strategies with customer demands and team dynamics. Learn about the critical role of organizational structure and culture in successful digital transformations.
Read our report, The Digital Disconnect: Linking Vision to Real-World Execution
In this episode:
Challenges organizations face when aligning their workforce with digital processesImportance of the full C-suite to own digitalSteps for executives to disperse accountability for digital transformation throughout the organizationHow to get buy-in for digital transformationHow companies can avoid investing heavily in technology and data – but leave the “human part” for laterPros and cons of smaller micro-transformations vs longer-term initiativesExample of clients who have been successful at infusing digital into their company culture -
We explore the crucial role of digital in creating connections when customers don’t necessarily need your product or service. Our guest, Sara Vaezy, Chief Strategy and Digital Officer at Providence, delves into how a healthcare system thinks about this: How do they connect with and serve patients when they’re not sick or in the hospital? Sara shares insights on how healthcare providers can effectively connect with patients during their everyday lives, ensuring a continuous and proactive relationship even when healthcare is not immediately needed.
In this episode:
Importance of maintaining patient relationshipsKey challenges in maintaining patient engagementTechnology's role in bridging the gap between patients and healthcare providers during non-acute periodsCreating personalized experiences and measuring successFuture of patient engagement -
Can generative AI fix your data problems? Is prompt engineering a role or a skill? How is ChatGPT really useful for leaders? Host Rissa Reddan welcomes leaders from West Monroe’s AI Lab–and the hosts of West Monroe’s podcast miniseries “This Is AI–to answer your burning questions about gen AI heading into 2024. Plus, learn about the technology’s limitations and the massive change management crisis looming from its expansion.
In this episode:
The current generative AI landscapeThe importance of generative AI use cases that are industry relevantHow to get involved with the West Monroe acceleratorFocusing on jobs to be doneUse cases that marketers should be talking aboutYour readiness to engage or benefit from AILimitations of generative AIHire or train your employees on AIHow West Monroe’s marketing team is using generative AI -
How do you define a strong customer success mindset and what are the benefits? Nick Mehta, CEO of Gainsight and Dhaval Moogimane, Senior Partner and High Tech and Software Industry Leader at West Monroe, discuss how digital businesses prioritize customer success for Net Revenue Retention gains. The discussion also touches on the challenges of adopting a customer-first mindset and the significance of digital tools in enhancing customer success efforts.
In this episode:
Making the case for customer success within your organizationHelping employees understand the benefits of customer successAssess the sophistication of a customer success functionWhat makes a good client success managerBuilding a durable business that scales with digital customer success -
In a year of mixed economic signals, Curtis Dubay, Chief Economist at the U.S. Chamber of Commerce, offers some clarity and what businesses can expect in 2024. We discuss the current and future job market—and AI's role in it. Plus, the impact of deglobalization.
In this episode:
Are recession fears receding?Reconciling a strong job market with tech industry layoffsWorkforce shortagesWhat will the future workforce look like?Deglobalization's impact on businessesLeveraging AI to fill a workforce shortageHow businesses will manage riskU.S. tax and regulatory environment impact on 2024Causes of current inflationEconomic outlook for 2024 and 2025
Don’t forget to check out our new video podcast, This is AI:
Apple Podcasts: https://podcasts.apple.com/us/podcast/this-is-digital/id1648757398
YouTube: https://www.youtube.com/playlist?list=PLsJ11mYrTYBGJrQGWBV-W5lLtlpScia1z -
In this episode, host Rissa Reddan discusses the transformative impact of electric vehicles (EVs) with experts Tyson Jominy, Vice President of Data and Analytics at JD Power, and Sam Uyeno from West Monroe's Energy & Utilities practice. The conversation delves into the intricacies of EV adoption, the importance of infrastructure readiness, and the potential of EVs as digital products. The episode underscores the interconnectedness of EVs, the grid, and the broader digital ecosystem, highlighting the need for strategic planning and the value of data in shaping the future of transportation.
In this episode:
Current state of auto industry, particularly EVs, from an industry perspective and utilities perspectiveKey data trends the industry is leveraging for innovationImportance of analyzing customer dataLeveraging this data for customer-facing strategiesChallenges utilities face in collecting requisite data to support EV adoptionAre EVs digital products?Concerns utilities have in enabling EV commensurate with legislative targetsDigital capacities helping utilities address these concernsFuture of auto industry in terms of digital innovation -
In today’s economy, it’s not easy for companies to balance growth and profitability in their enterprise software. Thoma Bravo Managing Partner Scott Crabill joins This Is Digital to talk about how his firm, one of the largest software investors in the world, evaluates software companies, pulls value creation levers, and simultaneously balances both growth and profitability.
In the episode:
Criteria Thoma Bravo uses to evaluate software companies for investmentUnique ways Thoma Bravo partners with its portfolio companiesCommon challenges that software companies face as they strive for profitable growthTrends shaping the software landscape -
This is Digital host Rissa Reddan announces our new video podcast miniseries, This is AI. Join our West Monroe experts as they show you real use cases for applying AI to your business.
Topics will include: Navigating use case landmines, effective ways to implement Gen AI in your business, a deep dive on tools we've built, the impact of generative AI on software development, insights on other large language models, and our perspective on a tool-based approach versus bespoke-built solutions, and why they're both important for organizations to consider in their day-to-day business.
Listen on your favorite podcast app or watch us on YouTube where we share our screen to show you how to apply these ideas to your business. Our AI experts include Eric Johnson, director, Product Experience & Engineering Lab; Erik Brown, senior partner, Product Experience & Engineering Lab; and Ryan Elmore, Innovation Fellow and Head Data Scientist at West Monroe.
Subscribe on Apple
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Watch Episode 1 on YouTube - Unpacking AI: The Rise & Reach of Generative Models
Watch Episode 2 on YouTube: AI Dilemma: What Comes First, the Technology or the Use Case? -
Chris D’Agostino, Global Field CTO at Databricks, and West Monroe’s Data Innovation Fellow Doug Laney join the podcast to unravel the current challenges and focal points for data leaders, discussing data literacy, organizational change, and how the right tech stack can play a crucial role in your success.
In this episode:
Common challenges business leaders faceWhat is data democratizationExamples of data democratizationEnsuring data is accessible and secureData democratization at different companiesData democratization in different industriesSteps to implement data democratizationPitfalls to avoidDatabricks’ role in the data democratization revolution
NEW PODCAST SERIES LAUNCHES SEPTEMBER 30!
Are you interested in AI, but not sure how to apply it to your business? You’re in luck! Our AI experts at West Monroe are launching a new video podcast called This is AI. It won’t be like anything else you’ve seen or heard. Instead of just talking about AI, our experts will show you real examples of how to apply AI to your business. It will launch September 30 and you can find it wherever you listen to podcasts — and on YouTube. -
e.l.f. Beauty started as a digitally native company in 2004, and it continues to break digital barriers as it evolves. Ekta Chopa, chief digital officer at e.l.f. Beauty, joins us to discuss what other brands can learn from the company’s digital successes and failures.
In this episode:
Ekta’s professional journey to becoming e.l.f.’s chief digital officerEkta paints a picture of her role as chief digital officerHow to determine hype from what’s realWhere’s the line between technology and digitalThe evolution of e.l.f. since its inceptionAs a digitally native brand, how does e.l.f. differentiate itself from competitorsHow the brand brings marries the digital and physical worlds of beautyThe role of generative AI in improving customer experienceE.l.f.’s culture of standing with every eye, lip, face, paw and finSocial media’s role in customer engagementHow e.l.f. uses data and analyticsWhat digital means to Ekta - Se mer
