Episoder
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Ep 579 features a panel discussion entitled "No Dispatcher Left Behind." The panelists include Roxy VanGundy, director of Lyon County 911, KS, Erin Maccabee, a First Responder Clinician and Co-host of the After the Tones Drop Podcast, Cinnamon Reiheld, a First Responder Clinician and Co-host of the After the Tones Drop Podcast, and myself, Ricardo. This session was part of the Dare to be Great virtual event that took place from December 9 through 13th, 2024.
Sponsored by
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Episode topics –
Strategies for maintaining identity and support post-dispatch service
Emotional and psychological impacts of transitioning out of dispatch roles
Rethinking traditional practices and fostering inclusivity in social gatherings
Importance of community and connectivity among current and former 911 workers
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Ep 578 features Kate, a Business Manager at Cobb County 911 out of GA.
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Episode topics –
Kate's emergency response experience and the evolution of technology
Emotional toll of dispatch work and Kate's background with Homeland Security
Importance of understanding personal strengths and finding the right role
Kate's transition to Cobb County 911 and her motivation driven by past tragedies
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Mangler du episoder?
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Ep 577 features Kysheem, an Emergency Communications Officer-2 at Cobb County 911 out of GA.
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Episode topics –
Real-life experiences from Kysheem’s first emergency calls
Comparison of phone and radio roles in emergency communications
Detailed overview of the extensive training process for dispatchers
Importance of staying composed and understanding subtle communication cues in 911
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Ep 576 features Madison, an Emergency Communications Officer 2 and Training Officer 1, at Cobb County 911 out of GA.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
The emotional impact of losing a colleague and the role of peer support
The reality versus perception of emergency calls
The use of dark humor in coping with job-related stress
The importance of teamwork and shared understanding among colleagues
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Ep 575 features Theresa, a CTO at Cobb County 911 out of GA.
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Episode topics –
Theresa shares her innovative community outreach using reptiles to engage the public
The importance of understanding personality types in communication and teamwork
Unique dispatch operations using reindeer names during the holiday season
Information on how you can participate in educational and humorous emergency service presentations
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Ep 574 features Lindsey, a supervisor in the Employment Relations Unit at Cobb County 911 out of GA.
Sponsored by
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Episode topics –
Lindsey's transition from EMS to fire rescue and then to police dispatch
Differences in protocols and communication styles between fire, EMS, and police departments
Intense relief and euphoria from successfully resolving challenging calls
Memorable and unusual call scenarios, including 'Florida man' incidents and a call involving an emu
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Ep 573 features Jazmine, a Systems Analyst at Cobb County 911 out of GA.
Episode topics –
Jazmine’s journey from aspiring police officer to systems analyst
The importance of training and multitasking in dispatch roles
Handling emotional and high-stakes 911 calls
Advancements in dispatch technology, including location accuracy and video capabilities
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Ep 572 features Suzanne Carlsen-Skunca, 911 Professional, Owner of Finding Your Path Coaching out of Canada.
Episode topics –
Suzanne's first robbery call and diverse experience in emergency dispatch
Different shift patterns and their impacts on her well-being
Personal challenges and the significance of mental health care
A memorable industrial fire call leading to a PTSD diagnosis
Career transitions, coaching work, and resilience in first responders
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Ep 571 is an Open Mic session recorded in North Carolina. The stories come from all over the state.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
Funny Open Mic stories
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Ep 570 is an Imagine Listening session recorded in North Carolina. The stories come from all over the state. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU HAVE PTSD OR SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
#IAM911 stories
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Ep 569 is an Open Mic session recorded in Washington DC during the NAVIGATOR conference. The stories come from all over the country.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
Funny Open Mic stories
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Ep 568 is an Imagine Listening session recorded at the 2024 NAVIGATOR conference in Washington DC. The stories come from all over the state. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU HAVE PTSD OR SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
#IAM911 stories
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Ep 567 is an Open Mic session recorded in North Carolina. The stories come from all over the state.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
Funny Open Mic stories
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Ep 566 is an Imagine Listening session recorded in North Carolina. The stories come from all over the state. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU HAVE PTSD OR SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
#IAM911 stories
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Ep 565 is an Open Mic session recorded in North Carolina.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
Open Mic (funny & outrageous) stories
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Ep 564 is an Imagine Listening session recorded at Burke County 911 in North Carolina. The stories come from all over the state. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU HAVE PTSD OR SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
#IAM911 stories
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Ep 563 features Christa, a 911 professional and Industry Partner out of Michigan.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
Struggles with the emotional toll of being a dispatcher and bringing work home
The decision to step down from dispatch and feelings of guilt
Her new podcast "Open Your Ears" focuses on single parenting and diverse family situations
Emotional experiences handling extreme calls, including shootings and a house explosion
Advice for current and former dispatchers on managing emotions and transitioning out of the profession
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Ep 562 features a special look at National #IAM911 Day, the birth of the #IAM911 Movement, and much more from a LIVE Open Mic broadcast.
Sponsored by
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Episode topics –
The powerful "Imagine Listening" sessions and their evolution into a podcast and book series
The impactful #IAM911 movement and its role in peer support and public education
Ricardo's personal journey and inspiration behind his work
Special performance by Bailey Johnson and insights on the 911 dispatch experience
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Ep 561 features Elizabeth, an author, and a retired 911 professional.
Sponsored by
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Episode topics –
The emotional toll of handling traumatic calls
The role of peer support and stress management in her department
Challenges of working with outdated technology in the 1990s dispatch center
Transitioning from work to retirement and pursuing creative projects
The importance of seeking culturally competent mental health support
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Ep 560 features Brandon, a 911 Professional from a Regional Emergency Communications Center in western Massachusetts.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
Brandon recounts a severe car accident that resulted in a challenging recovery
The transition from security to public safety and what drew him to 911 dispatch
Unusual and disturbing 911 calls, including domestic disputes and bizarre incidents
The impact of mental health on dispatchers and the importance of seeking therapy
Reflections on the deep connections formed in dispatch and the fulfillment of helping others
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
- Se mer
