Episodes
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Richard is a UK born Australian who has spent 40 years working globally on Business Improvement across Retail, Supply Chain, Telco, Banking and Education sectors.
From this career there emerged a single thread of learning which was so consistent and so impactful that Richard felt compelled to pull it out, capture and share it. The resulting book places Key Behaviour Indicators (KBI's) at the center of an organization’s ability to achieve genuine high performance and move towards a target Culture.
KBIs are not KPIs for people, they open a window into the Mindset of your organization. They tell you if your Culture is real or dead on a meeting room poster.
Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact [email protected] if you have any questions about claiming credit.
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Robert “Cujo” Teschner is a combat veteran. He’s a former F-15 “Eagle” instructor at the prestigious U.S. Air Force Weapons school—the Air Force “Top Gun” program. He’s also a former F-22 “Raptor” fighter squadron commander, having commanded one of America’s precious few operational F-22 fighter squadrons.
During his time teaching at the Weapons School, Cujo served as the U.S. Air Force’s Subject Matter Expert on the practice of team accountability. His published work from that time is still in use throughout the Air Force today. Specifically, Cujo authored “The Vocabulary of the Debrief” and helped mold the Methodology of the Debrief, defining the language and accountability practices that the Air Force uses to the present day.
A 1995 distinguished military graduate of the Air Force Academy and a 2013 distinguished graduate of the National War College, Cujo retired from the Air Force in December 2015, achieving the rank of full Colonel. But because of a battle with colorectal cancer, Cujo and his family decided to retire from the Air Force early. Team Teschner’s ambition was to focus on Cujo’s health and to accommodate the fact that his body was largely broken. This led to Cujo’s introduction to entrepreneurship.
Back when he was teaching at the Weapons School, Cujo believed that the principles he was teaching applied to a much wider audience. In fact, as Cujo started to refine and update the Accountability practices he would teach for the entirety of his time at the Weapons School, he also started thinking about translating those principles to business. Once cancer forced him to give up his ability to fly high-performance fighter aircraft, he pivoted to teaching businesses the principles that allow all teams to thrive in disruption. And he’s never looked back.
Cujo is now the founder and CEO of VMax Group, an international leadership training company. He is also the national bestselling author of Debrief to Win: How America’s Top Guns Practice Accountable Leadership … and How You Can, Too! His second book, Aiming Higher: A Journey Through Military Aviation Leadership also immediately went to #1 on the Amazon bestseller list. Cujo has built his growing company from scratch, and everyone in the company is committed to the company’s purpose: To teach and inspire real teamwork so that teams thrive in disruption and keep our economy strong.
Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact [email protected] if you have any questions about claiming credit.
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Missing episodes?
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Billy Ray Taylor is the CEO of LinkedXL and author of “The Winning Link“. Billy previously worked at Goodyear Tire and Rubber Company for 30 years; starting off on the plant floor and retiring as Global Head of Diversity and Inclusion and Executive Director of Commercial, Off Highway, and Support Manufacturing North America.
Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact [email protected] if you have any questions about claiming credit.
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Korby Miller, MS, CPXP
Vice President of Experience, Safety and Quality Operations
Prisma Health
Korby Miller, MS I/O Psy, CPXP, CPHQ, CPPS, is a health care executive with nearly a
decade of progressive leadership at some of the largest health systems in the nation.
Korby serves as the Vice President of Experience, Safety and Quality Operations at Prisma
Health – the largest health system in South Carolina, serving 1.5 million distinct patients
with 18 acute and specialty hospitals and one of the nation’s largest medical groups.
Korby has developed and implemented patient experience systems at scale that have led to
industry-leading improvement and sustained outcomes across the continuum of care. Most
notably, Medical Group ranks above top quartile in “Likelihood to Recommend” - an
improvement of nearly 30 percentile ranking points during the height of the pandemic when
national performance was declining and hospital performance has improved 3x the amount
of the national average. She also leads Prisma Health’s total learning and improvement
system, the Pulse Program, that enables all team members to manage all domains of
outcomes within their daily work. Over the past year, Prisma Health has achieved
significant improvement in experience, safety, quality and cost, while also improving team
member engagement.
Korby has an extensive coaching and performance improvement background influencing
work design. She has authored work on provider-nurse rounding practices and their impact
on safety and experience outcomes. Korby fundamentally believes in two core tenants –
that experience leads to trust and trust leads to better health outcomes, and that work
should be designed with teams and patients, not for them. She is deeply committed to
streamlining the work of experience, safety and quality by designing workflows from the
front-line and patient perspectives.
Before joining Prisma Health, Korby led systemwide experience efforts for Intermountain
Health in its fully integrated model for managing safety, quality and experience functions.
Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact [email protected] if you have any questions about claiming credit.
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Michael Bungay Stanier has a gift for distilling big, complex ideas into practical, accessible knowledge for everyday people that helps them be a force for good. His books have sold over a million copies, with The Coaching Habit topping the Wall Street Journal bestseller list. MBS has been featured on the blogs and social media platforms of thought leaders including Seth Godin, Tim Ferriss, and Brené Brown, and has appeared on ABC, BBC, CBC, Ted.com, and innumerable podcasts―as well as in notable publications including the Harvard Business Review, Forbes, Inc., and Fast Company. MBS is the founder of Box of Crayons, a learning and development company, that helps organizations move from advice-driven action to curiosity-led transformation. They have trained more than half a million people for clients including Microsoft, Salesforce, TELUS and Gucci. Before establishing Box of Crayons, MBS’s accomplishments included publishing an academic article on James Joyce and a Harlequin-esque short story; playing small roles in helping invent Pizza Hut’s Stuffed Crust pizza and creating “one of the worst single-malt whiskies in existence”; and spending 20 minutes writing what has remained GlaxoSmithKline’s global vision for more than 20 years. A former Rhodes Scholar, MBS is an Australian who now lives in Toronto, Canada. You can join others committed to being a force for change at MBS.works
Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact [email protected] if you have any questions about claiming credit.
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Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release date
Contact [email protected] if you have any questions about claiming credit.
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Shaun Barker has been the assistant executive director for the Shingo Institute since 2001 where he is responsible for such organizational operations as finance, human resources, information technology, marketing, and development. He is also responsible for the assessment value stream and its pool of approximately 160 examiners from industries around the world. He has personally participated in dozens of comprehensive site assessment visits to business and government organizations worldwide that have challenged for the Shingo Prize. Mr. Barker participates in the development of Shingo educational offerings and is a contributor to both the world-renowned Shingo Model and the Shingo Prize Application Guidelines - the international standard of operational excellence. He was a key participant in the creation of a Lean certification program sponsored by AME, SME, and the Shingo Institute. Mr. Barker is an engaging speaker and instructor for the Shingo Institute and trains companies on the Shingo Model and the Shingo Guiding Principles, teaching how to apply principle-based leadership to their own operations and to use assessment tools to foster continuous improvement within their organizations. As a result of his expertise, Mr. Barker has delivered presentations and workshops to professionals in various parts of the world including the United States, Canada, China, Mexico, and Europe. Mr. Barker's professional industry background in retail management operations included 14 years of work with Sav-On Drugs, Wal-Mart, and Dollar General. He has experience with profit and loss responsibility for multi-million dollar operations in high growth environments. Mr. Barker earned a bachelor's degree in marketing with a minor in economics from Utah State University and an MBA with an emphasis in entrepreneurship.
Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact [email protected] if you have any questions about claiming credit.
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Dr. Stephen Beeson, founder and CEO of Practicing Excellence, is a nationally recognized speaker, physician, and author whose life mission is to coach and develop clinicians to be their best. Dr. Beeson started his career as a family medicine physician with the Sharp Rees-Stealy Medical Group in San Diego in 1994. During his career, Dr. Beeson was tasked to coach, develop and engage clinicians to help improve both the clinician and patient experience. Inspired to help clinicians across the nation become their best, Dr. Beeson founded Practicing Excellence. The company partners with health systems and medical groups to deliver coordinated skill-building programs that create measurable results in well-being, patient experience, and leadership effectiveness. Under Dr. Beeson’s leadership, Practicing Excellence launched the Clinician Experience Project (CEP) to serve physicians, advanced practice providers (APPs), and clinical leaders, and the Nursing Experience Project (NEP) to help nurses and nurse leaders. Practicing Excellence serves a growing community of organizations dedicated to developing their people and impact care for patients and care teams, alike.
Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact [email protected] if you have any questions about claiming credit.
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Dr. Fife completed a Family Medicine residency at the University of Texas, Southwestern in Dallas followed by a two-year Fellowship in Undersea and Hyperbaric Medicine at Duke University. Until 2013 she was a Professor of Medicine at the University of Texas Health Science Center, Houston where she initiated the Memorial Hermann Center for Wound Healing and Hyperbaric Medicine and the Lymphedema Center. She is now a Professor of Geriatrics at Baylor College of Medicine in Houston. She serves as the Chief Medical Officer of Intellicure, Inc., a health information technology company, and the Executive Director of the U.S. Wound Registry, a non-profit organization recognized by CMS as a qualified clinical data registry. The USWR develops wound relevant quality measures and helps wound care practitioners meet the requirements of Medicare’s Quality Payment Program. Past and present board activities include the Alliance of Wound Care Stakeholders, the American Academy of Wound Management, the Association for the Advancement of Wound Care and the American Professional Wound Care Association. She is the clinical editor of Today’s Wound Clinic and has authored more than 100 peer reviewed articles and book chapters as well as editing 3 textbooks (the Textbook of Chronic Wound Care, Wound Care Practice, and Women and Pressure: Diving and Flying.). Her research contributions include the development of real time lymphatic imaging with Dr. Eva Sevick using near infrared technology, and more recently, the use of real-world data for comparative effectiveness studies to understand what works best for patients with chronic wounds and ulcers.
Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact [email protected] if you have any questions about claiming credit.
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Keith Ingels is the Raymond Lean Management manager of solutions and support centers for The Raymond Corporation. He has worked with lean management principles for more than 20 years, throughout the Toyota Material Handling network. At Toyota, he studied under internationally known TPS mentors in Japan and Europe, led his team to be one of the first Toyota ASEC (After Sales Service Evaluation Certification) certified facilities in the U.S. and has presented internationally at Global Toyota Summits in North America, Japan and Australia. During his time at Raymond, he has trained and coached more than 500 associates in lean management, developed better methods for installing and maintaining Raymond equipment, and has led lean management projects in a variety of areas, including IT, Sales, Financial Services, Rental, Parts, Service and Logistics. Ingels has his MBA in management from Virginia Tech.
Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact [email protected] if you have any questions about claiming credit.
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Elisabeth Swan has consulted in the business process performance industry for over 30 years. She advises local nonprofits and guides Fortune 100 companies through Lean Transformations and improvement efforts generating millions in savings. She is the co-designer and lead Instructor for the Lean Six Sigma Leadership Course at University of California, San Diego (UCSD) and designs and runs Lean Six Sigma courses at UC Davis and the University of Denver. She is a co-founder of the Just-in-Time Café learning nexus, and co-host of the “Just-in-Time Café” podcast. Her latest book is, Picture Yourself a Leader: Illustrated Micro-Lessons for Navigating Change, and she also co-wrote the Problem Solver’s Toolkit: A Surprisingly Simple Guide to Your Lean Six Sigma Journey.
https://elisabethswan.com/
Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact [email protected] if you have any questions about claiming credit.
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Doug Lemov is the author of the international bestseller Teach Like a Champion--now in its 3.0 version--and The Coach's Guide to Teaching. He is the co-author, with TLAC colleagues, of Practice Perfect, Reading Reconsidered, Teaching in the Online Classroom, and Reconnect. In addition to his work studying teachers, he would like you to believe that he is the front man in the nation’s foremost Kenny G cover band. His favorite words are "Huzzah" and "Yam."
Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact [email protected] if you have any questions about claiming credit.
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Dr. Timothy Chen, family medicine expert, is the Medical Director at BlueHealth Baptist in Madison, Mississippi. He received his Bachelor of Science degree in Biological Engineering from Mississippi State University and later attended the University of Mississippi School of Medicine in Jackson. For his residency training, he attended the Carolinas Medical Center in Charlotte, North Carolina. Dr. Chen is proudly affiliated with the American Medical Association and the American Academy of Family Physicians. He also earned a Board Certification from the University of Arizona in Integrative Medicine. Dr. Chen’s research interests include health and wellness, evidence-based medicine and population health and policy. He’s taken his expertise online with his YouTube channel named “Common Sense Medicine,” in effort to make complex medical knowledge more understandable to everyone. He is married with five kids.
Lee Greer, M.D., serves as Corporate Medical Director for Blue Cross & Blue Shield of Mississippi, A Mutual Insurance Company. Dr. Greer holds an undergraduate degree in Civil Engineering from Mississippi State University, a medical degree from the University of Mississippi Medical Center and a Master of Business Administration degree from Yale University. He is certified with the American Board of Family Medicine with a Certificate of Added Qualification – Geriatric Medicine. In his role as Corporate Medical Director, Dr. Greer acts as a liaison between Blue Cross & Blue Shield of Mississippi and the Provider community and supports the development and monitoring of the Company’s Quality Management programs to include quality of care best practices. He also provides physician expertise in Company corporate and strategic initiatives and assignments. Dr. Greer serves on the Board of Directors for the Alzheimer’s Association – Mississippi Chapter, the Juvenile Diabetes Research Foundation and the Mississippi Colorectal Roundtable. He has previously served as the Chairman of the Board of Directors for Information and Quality Healthcare and the Chairman of the Physician Leadership Committee for the Mississippi Hospital Association. Dr. Greer is a Member of the American Academy of Family Physicians, the Mississippi State Medical Association and the American Geriatrics Society. Dr. Greer is married to Reena Greer. They have one daughter.
Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact [email protected] if you have any questions about claiming credit.
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Michaela Kerrissey, PhD, MS, is an assistant professor of management on the faculty at the Harvard TH Chan School of Public Health. She identifies how healthcare organizations innovate, improve, and integrate services, specifically how teams solve problems that cross organizational boundaries. Her research has been published in leading academic journals in both management and healthcare, such as Administrative Science Quarterly and Health Affairs. She has received Best Paper awards from the Academy of Management and the Interdisciplinary Network for Group Research and was listed in 2023 on Thinkers50 Radar, a global ranking of top management thinkers.
Dr. Kerrissey designed the Management Science for a New Era course at the School of Public Health. She also teaches in multiple executive programs at Harvard’s business and medical schools and received the Bok Center award for excellence in teaching.
Dr. Kerrissey holds a BA from Duke University, an MS from the Harvard School of Public Health, and a PhD from Harvard University. She was awarded the Robertson Scholarship at Duke, a Hart Leaders Fellowship, and a Reynolds Fellowship at Harvard. Prior to her academic engagement, she was a consulting team leader at The Bridgespan Group, which was launched by Bain & Company.
Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact [email protected] if you have any questions about claiming credit.
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Dr. Teodor Grantcharov completed his surgical training at the University of Copenhagen, and a doctoral degree in Medical Sciences at the University of Aarhus in Denmark. Dr. Grantcharov is a Professor of Surgery at Stanford University and Associate Chief Quality Officer for Innovation and Safety at Stanford Healthcare. Prior to joining Stanford, Dr. Grantcharov was a Professor of Surgery at the University of Toronto and Keenan Chair in Surgery at St. Michael’s Hospital in Toronto. He wasthe Founder of the International Centre for Surgical Safety – a multidisciplinary group of visionary scientists with expertise in design, human factors, computer- and data science, and healthcare research. He previously held Canada Research Chair in Simulation and Surgical Safety and was awarded the Queen Elizabeth II diamond jubilee medal for his contributions to clinical research and patient safety in Canada. Dr. Grantcharov was awarded the honorary fellowship of the Imperial College in London, the honorary fellowships of the Bulgarian, Danish and Brazilian surgical societies, the Spinoza Chair in Surgery from the University of Amsterdam and multiple national and international awards for his contributions to surgical education and surgical safety. Dr. Grantcharov’s clinical interest is the area of minimally invasive surgery, while his academic focus is in the field of surgical innovation and patient safety. He has become internationally recognized as a leader in this area with his work on curriculum design, assessment of competence and impact of surgical performance on clinical outcomes. Dr. Grantcharov developed the surgical Black Box concept, which aims to transform the safety culture in medicine and introduce modern safety management systems in the high-risk operating room environment
Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact [email protected] if you have any questions about claiming credit.
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Mark Bowden is an expert in Body Language, Human Behavior, and Communication Voted Global Gurus #1 body language professional in the world, bestselling author, founder of communication training company TRUTHPLANE, and co-host of the YouTube sensation The Behavior Panel, Mark Bowden is a world renowned thought leader in body language and communication. Passionate about helping people to express themselves as trustworthy, credible, influential and persuasive communicators, Mark’s keynote speeches and training courses empower audiences across the planet with presentation and strategic communication skills for peak performance and productivity, to stand out, win trust and gain credibility every time they speak. Inspirational, energetic and entirely entertaining, Bowden’s keynotes delve into the neuroscience behind how we react to the behaviors of others, and how to use our own behavior and nonverbal communication to win trust, gain credibility, and reach our potential. His talks prove game changing for audiences across all industries and sectors, helping them upskill their presentation and communication practice, improve performance, positively impact others in their organizations, build relationships, drive business growth, attract and win clients as well as retain employees. Bowden’s communication skills training company TRUTHPLANE®, provides live in person and virtual training for groups and individuals, as well as online self directed training programs. Clients include business leaders of Fortune 500 companies, prime ministers of G7 powers, and leading brands such as Madison Square Gardens, Shopify, Real Madrid, Toyota, KPMG, American Express, the US Army, and NATO. Bowden is also the trainer on how to be more effective in virtual communication, working with the senior leadership and sales people globally at ZOOM. A bestselling author, Bowden’s books on body language and human behavior include Winning Body Language; Winning Body Language for Sales Professionals; Tame the Primitive Brain; and Truth and Lies: What People are Really Thinking. Bowden’s highly acclaimed TEDx Talk “The Importance of Being In-Authentic,” on how to use your body language to reach your true potential, reaches and motivates millions of people. Bowden is a longstanding and popular presentation skills and strategic communication instructor for Canada’s #1-ranked EMBA program at Kellogg-Schulich School of Business, and he is president of the National Communication Coaching Association of Canada. In the media Bowden is a go-to commentator on the body language of leading politicians and public figures, regularly featured on CNN, CTV, CBC, and Global News; and quoted in The Wall Street Journal, Washington Post, and GQ Magazine. In his YouTube show The Behavior Panel, Bowden and fellow panelists analyze the body language and human behavior seen in videos of public figures, politicians, celebrities and infamous names in the world of “true crime”. With close to 1 million subscribers and over 100 million views on YouTube, The Behavior Panel appears regularly on The Dr. Phil Show as well as national and international news.
Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact [email protected] if you have any questions about claiming credit.
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Ed Schein is a former Professor Emeritus of the Massachusetts Institute of Technology (MIT) Sloan School of Management. In 2009 he published Helping, a book on the general theory and practice of giving and receiving help followed in 2013 by Humble Inquiry which explores why helping is so difficult in western culture. It won the 2013 business book of the year award from the Dept. of Leadership of the University of San Diego. He continues to consult with various local and international organizations on a variety of organizational culture and career development issues, with special emphasis on safety and quality in health care, the nuclear energy industry, and the US Forest Service. An important focus of this new consulting is to focus on the interaction of occupational/organizational subcultures and how they interact with career anchors to determine the effectiveness and safety of organizations.
Peter Schein is a strategy consultant in Silicon Valley. He provides help to start-ups and expansion-phase technology companies. His expertise draws on over twenty years of industry experience in marketing and corporate development at technology pioneers. Peter spent eleven years in corporate development and product strategy at Sun Microsystems. At Sun, Peter led numerous minority equity investments in mission-critical technology ecosystems. He drove acquisitions of technology innovators that developed into multi-million dollar product lines at Sun. Through these experiences developing new strategies organically and merging smaller entities into a large company, Peter developed a keen focus on the underlying organizational culture challenges that growth engenders in innovation-driven enterprises.
Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact [email protected] if you have any questions about claiming credit.
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Mónica Guzmán is a bridge builder, journalist, and entrepreneur who lives for great conversations sparked by curious questions. She’s senior fellow for public practice at Braver Angels, the nation’s largest cross-partisan grassroots organization working to depolarize America; host of live interview series at Crosscut; and cofounder of the award-winning Seattle newsletter The Evergrey. She was a 2019 fellow at the Henry M. Jackson Foundation, where she studied social and political division, and a 2016 fellow at the Nieman Foundation for Journalism at Harvard University, where she researched how journalists can rethink their roles to better meet the needs of a participatory public. She was named one of the 50 most influential women in Seattle, served twice as a juror for the Pulitzer Prizes, and plays a barbarian named Shadrack in her besties' Dungeons & Dragons campaign. A Mexican immigrant, Latina, and dual US/Mexico citizen, she lives in Seattle with her husband and two kids and is the proud liberal daughter of conservative parents.
Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact [email protected] if you have any questions about claiming credit.
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Dr. Feuquay was named Northern Arizona Healthcare’s chief medical officer in 2019. Dr. Feuquay joined NAH in 2009 as an internal medicine hospitalist at Flagstaff Medical Center before becoming medical director of hospitalist medicine at FMC in 2011. In 2018, he became the NAH physician advisor. In each of his positions, he has served as a leader and role model for the physician community. Dr. Feuquay earned his medical degree at the University of Arizona School of Medicine in Tucson, Ariz., and completed his internal medicine internship and residency at Oregon Health & Science University in Portland Ore. He earned his bachelor’s degree in business administration from the University of Arizona. Outside of his work like he is a husband to Dr. Kathryn Feuquay who is also a hospitalist at Northern Arizona Healthcare and a father of 3 boys. He enjoys watching his boys play sports and is devoted to practicing Jujitsu as often as he can.
Jake Lansburg joined Northern Arizona Healthcare in March 2020. He is currently the System Vice President of Care Transformation & Effectiveness with executive oversight of organizational clinical performance, quality and safety, infection prevention, care transformation and improvement, research, data and analytics, and care coordination. Prior to joining NAH, he was an executive at Banner University Medical Center — Phoenix campus where he led clinical, operational, and financial improvements for the Academic Medical Division to achieve Top 100 recognition from IBM Watson and national recognition from U.S. News and World Report Top 50 Specialties for five service lines. Jake earned his bachelor’s degree in Biopsychology & Statistics from Arizona State University and his master’s degree in business administration from the W.P. Carey School of Business at Arizona State University. He is a member of the American College of Healthcare Executives and a Lean Six-Sigma black belt.
Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact [email protected] if you have any questions about claiming credit.
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Tilo Schwarz is a leadership coach, former plant manager and co-founder of the Campus for Leaders at the University of Applied Science Ansbach. He helps managers to successfully lead change and empower their teams for improvement, adaptiveness, and superior results. During his time as a plant manager at a renowned German power-tool manufacturer, he started practicing Toyota Kata with his management team as part of Mike Rother's groundbreaking research in 2006. By doing so, Tilo and his team established continuous improvement as a daily routine throughout all processes and areas of the plant. That led to winning the A. T. Kearny operational excellence competition "Factory of the Year" and a WHU/INSEAD Industrial Excellence Award. Tilo is the author of several books on coaching and Toyota Kata.
Jeffrey K. Liker is Professor Emeritus, Industrial and Operations Engineering at The University of Michigan and President of Liker Lean Advisors, LLC. He is the author of the best-selling book, The Toyota Way, Second Edition, and has coauthored nine other books about Toyota including The Toyota Way to Service Excellence and The Toyota Way to Lean Leadership. His graphic novel with Eduardo Lander and Tom Root tells the story of lean transformation at a mail-order company: Lean in a High-Variability Business. A more compact graphic novel, Engaging the Team at Zingerman’s Mail Order, illustrates how Kata unleashed the creativity of their team. His articles and books have won thirteen Shingo Prizes for Research Excellence. He was inducted into the Association of Manufacturing Excellence Hall of Fame and the Shingo Academy.
Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact [email protected] if you have any questions about claiming credit.
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