Episodes
-
Robin might be Denmarks answer to Petter Stordalen energy-wize, and they are not that different in other aspects either! Robin booked a one way ticket to California and Silicon Valley at the age of 21 and didnt return until many years later. He has worked for companies like Matterport, Linkedin, Salesforce, WeWork to mention some, and currently he is transforming Zensai into a Customer Obsesed plattform for human engagement! Listen as he takes on our challenge with passion and lots of humor in this episode of The CXPod!
To follow Robin on linkedin, use this link: https://www.linkedin.com/in/robingdaniels/
-
Katja Olilla has over 20 years of experience in B2B branding, communications and marketing. Currently she is the V of Group marketing and communications at Ahlstrom, where she is also responsible for establishing their NPS program, gaining actionable insight to operationalize improvements for their customers. Listen in to Katja giving us her take on our 13 question challenge, while we paralelly discover at least two rabbit holes, get excited about sustainability and the connection between brand and CX! Enjoy!
And if you want to follow or connect with Katja you find her here: https://www.linkedin.com/in/katja-ollila-b7a8382/
-
Missing episodes?
-
What does harmony have to do with Customer and Human experience? We asked Olga Potaptseva, CX consultant and CEO at European Customer Consultancy (ECC), our 13 questions and once again we got new perspectives to them. Do not miss out on this educational episode, and also check out Olgas Linkedin and last but not least: CX panda!
You will find Olga here: https://www.linkedin.com/in/olga-potaptseva/
and CX Panda here: https://cx-panda.com/
-
Melanie is the Global Partnership Leader at Kantar X Qualtrics, she is part of the Kantar CX Leadership Team and same as The CXPod's host Merete, Melanie is also a twin mum! This, and her quite different take on our 13 question challenge has made her an excellent guest at our podcast - enjoy this episode filled with laughter and great shopping tips too!
PS: As we struggled a bit with delayed sound in this episode, we seem to interrupt eachother even more than usual. Hope you can bear with us :D
You can find and reach out to Melanie here:
https://www.linkedin.com/in/melanie-wright-90699827/
-
Meet Stine, this firework of a CX enthusiast from Denmark! With a great passion for inclusive customer experiences, she touches on two of the topics that we are the absolute most passionate about here at The CXPod! Stine explains why being inclusive and taking this factor into consideration when working with customer journeys is important - for humanity and for business, and she does off course also take on our 13 question challenge!
If you want to reach Stine, her linkedin is found here: https://www.linkedin.com/in/stinemarsal/
-
Jannecke is one of, if not the most experienced CX professionals in Norway. She is the CEO of Customer C, she is a founder of NCXN, a board member, mother and a strategy consultant! We are pleased to welcome Jannecke back to the pod, this time, for our 13 question challenge!
Jannecke is found here: https://www.linkedin.com/in/janneckedrangerthveding/
and to read more about Customer C: https://www.customerc.no/
-
Sandra Thompson is the first Emotional Intelligence Coach in the UK. She has been working for years with bringing Emotional Intelligence, the skill, to customer and employee experience. In this episode she has said yes to our 13 question challenge, and certainly has put her own touch on it! Enjoy! Ps: unfortunately Joanna had some issues with her sound / echo during the episode but as it is too good not to publish, we hope you can excuse this😃
Sandras LinkedIn: https://www.linkedin.com/in/cxeisandra?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app -
Colin Shaw is an original pioneer of Customer Experience. LinkedIn has recognized him as one of the ‘World’s Top 150 Business Influencers‘, where he has over 292,000 followers and is one of the exclusive Top Voices which is the official LinkedIn influencer program. Colin’s company, Beyond Philosophy, LLC, has been recognized by the Financial Times as one of the leading management consultancies for the last four years. In this episode Colin gets challenged by the CXpods 13 question challenge, and we are so honored to have him, that we have dressed the same for the occation!
-
He introduces himself as what happens when a musician and pastor turns Walt Disney Imagineer turns CXO, Founder and author gets and beats cancer turns CEO to help humanize the world, one person at a time! Meet Shawn Mason from USA and hear his take on our 13 questions!
-
John Sills, or the yellow chair-man as we like to refer to him as, is the writer of the book Human experience; how to make life better for your customers and create a more successful organization (Book of the year 2023). He is also the Managing Partner at The Foundation. Today he is our eminent podcast guest, and has let us challenge him with our 13 questions on and about customer, or human experience as we like to call it! Enjoy!
-
Clare is the founder of Women in CX (WiCx) and has so much passion for CX that she created her own job and a network for women and allies around it! In this episode, she takes on our 13 question challenge and gives us her perspective on some of the most asked questions about CX in 2024.
Feel free to check out Clare on Linkedin: https://www.linkedin.com/in/clare-muscutt/
And make sure to look up and register for the WiCx network here: https://womenincx.community/
The article mentioned in the conversation is to be found here: https://womenincx.community/articles-and-blogs/why-customer-centricity-may-be-killing-your-cx-strategy-by-clare-muscutt
-
Enjoy this teaser featuring Clare Muscott from Women in CX, who has been one of our first guests on the "new" CXPod. We have embraced video, we have changed the language to meet the requests from abroad (!) and we have made a 13 question challenge for our guests!
-
In today's episode, we discuss customer experience within the competitive legal and advisory business world, and what they can and need to do to deliver superior client experiences (CX).
Joanna is talking about this at a Women in CX event today, therefore we found it valuable to share some of it in the pod as well, where she shares a glimpse from a case that addresses this challenge by showcasing how to mobilise employees to consistently provide superior client experiences using practical collaborative design tools and a dynamic CX guidebook.
-
Who is Adrian, and is he the rebel of CX? We got to talk to this legend of a speaker and best-selling author on customer service, experience and engagement about his take on CX today, what matters and not, and not at least: Is it really possible to design an experience?
A fun and engaging conversation with one of the pioneers within Customer Experience in Europe!
This weeks cx position: how about this one: https://www.linkedin.com/jobs/view/3568356269/?alternateChannel=search&refId=GWulcnZrl%2Ff9hOzb85y7Ng%3D%3D&trackingId=NSqiOLviDXx2tOvCyCy0jg%3D%3D -
When being from a small, small coumtry like Norway, making and hosting a small, small podcast like CX Podden, it may seem a bit bold asking one of the biggest names within CX, all the way from the US to join the podcast. But as we are on a mission to engage and create enthusiasm around the field of CX, we dared to ask Annette Franz to join us, and guess what?! She said yes!
Listen and learn about Annettes journey into CX, how it all started, and what her perspectives on CX are today? We will also find out if Norway is far behind the US when it comes to how we see and think around CX management, and there is even a blooper that we have decided not to cut from our lovely and inspiring chat with Annette! Enjoy! -
In this week's episode, we give you a recap of our trip to London and the WiCx Conference, but with focus on the travel experience. We (Joanna and Merete) had quite different experiences with everything from the hotels we stayed at, to the journey itself, including restaurants, coffee shops and more. And if you stay tuned towards the end of the episode, you will get to see one of Merete's famous "rants" - this time in a positive, or more enthusiastic version, when talking about why technology - even in the service industry, never should replace humans.
-
For today's episode, we have read and gotten really inspired by the project "The Citizen Centric Police Initiative (Innbyggerstemmen)". The project aims to operationalise one of the police’s prioritized strategic areas: Improved service, increased availability and more efficient services to citizens. You can read the summary of the project, written by Anders Kjeseth Valdersnes, Director at PwC Norway, working with Service Design in the link below.
The project is unique in its challences, findings and approach to solution, and it is conducted in the finest service design-way. Totally inspiring, and we took the oportunity to dive into it to learn more, and simply find inspiration and motivation! The Citizen Centric Police initiative was selected as a Service Design Award 2023 finalist.
https://www.linkedin.com/pulse/citizen-centric-police-whatwhyand-how-anders-kjeseth-valdersnes/
-
Merete and Joanna went to London to attend the WiCx Conference and wow did we come home with a lot of inspiration, ideas, great mamories and even an award!
In this week's episode, we will summarize our experiences from the event and try to inspire as many people to attend next year, as this was amazing!
If you want to read more about WiCx you find information here: https://womenincx.community/
-
I denne ukens episode, fortsatt på video, diskuterer vi en sak av Yvonne Fosser og Rune Semundseth som handler om Kulturanalyse og kulturkoding. Vi forsøker å reflektere strukturert rundt hvordan dette henger sammen, hvordan man skaper god kultur, som også er kundesentrisk og hvordan kulturen vedvarer. Det er et vanskelig tema, og det er lett å gå seg litt vill - noe vi absolutt gjør, før fotball-analogier hjelper oss tilbake på riktig spor. Neste uke og uken etter tar CX podden høstferie, så er vi tilbake i uke 42!
-
Vi tester video i denne ukens episode, hvor vi diskuterer denne saken fra Ipsos, som tar for seg 5 myter om Millennials. Vi har sett på mytene og forsøker å sette dem i et CX perspektiv - og håper du synes det er spennende, og kanskje ekstra gøy at du får se oss mens vi gjør det.
Lenke til saken:
https://www.ipsos.com/en/data-dive-millennial-myths-vs-realities
- Show more
