Episodes

  • SUMMARY:
    A love letter to the admin profession.

    INTENTION:
    Recap the last 5-years and spark excitement for what's ahead.

    EXCERPT:
    "You're amazing!" Hilani

    RESOURCES:
    LinkedIn Post - ea Merch
    Building Your Personal Brand Course (Code: 30_MYBRAND - exp: 12/31/25)

    NEWSLETTER:
    Never miss what's happening: Subscribe Here

    DISCOVER:
    Website: Exceptional Admins
    Outreach: LinkedIn Community
    Reading: Book Page
    Social: Instagram

  • SUMMARY:
    An engaging conversation that highlights the good, the bad, and the dirty from headhunting over the last 8 years.

    INTENTION:
    To offer the listener a behind the scene look of what it's like running EA.

    EXCERPT:
    "Did she show up drunk to work?" Hilani


    NEWSLETTER:
    Receive our Friday 60-second Industry Check-In Emails Here

    DISCOVER:
    Website: Exceptional Admins
    Community: LinkedIn
    Reading: Book Page
    Social: Instagram

    OFFERINGS:
    Free, self-development on your own time HERE
    ea Courses: ea School
    - Course Topics: Resume + Build Your Personal Brand

    SPONSOR:
    The Receptionist for iPad
    Automate what should be automated and let humans do what they do best - create that lasting human connection. Achieve higher efficiency by adding 'The Receptionist for iPad’ system to your visitor check-in process -visit TheReceptionist.com/YourFrontDeskPartner

    As an added bonus, the first month of software is free as an Exceptional Admins community listener. Join the ranks of those who are revolutionizing processes while maintaining a stellar first impression.

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  • SUMMARY:
    An engaging conversation that dives deep into the topic of cognitive (over)load.

    INTENTION:
    To offer the listener expertise, via our guest Dr. Heather Collins, Ph.D, insights and options for understanding and minimizing cognitive overload.

    EXCERPT:
    "There is no evidence that says there's a limit to our brain capacity." Heather

    NEWSLETTER:
    Receive our bi-monthly 60-second Industry check-in Newsletter Here

    DISCOVER:
    Website: Exceptional Admins
    Community: LinkedIn
    Reading: Book Page
    Social: Instagram

    OFFERINGS:
    Free, self-development on your own time HERE
    ea Courses: ea School
    - Course Topics: Resume + Build Your Personal Brand

    SPONSOR:
    The Receptionist for iPad
    Automate what should be automated and let humans do what they do best - create that lasting human connection. Achieve higher efficiency by adding 'The Receptionist for iPad’ system to your visitor check-in process -visit TheReceptionist.com/YourFrontDeskPartner

    As an added bonus, the first month of software is free as an Exceptional Admins community listener. Join the ranks of those who are revolutionizing processes while maintaining a stellar first impression.

  • SUMMARY:
    An engaging conversation that highlights the importance of career planning, setting yourself apart, and confirming how you want to show up.

    INTENTION:
    To offer the listener inspiration through an update story with a prior guest career update.

    EXCERPT:
    "No may mean, not right now." Porchae


    NEWSLETTER:
    Receive our Friday 60-second Industry Check-In Emails Here

    DISCOVER:
    Website: Exceptional Admins
    Community: LinkedIn
    Reading: Book Page
    Social: Instagram

    OFFERINGS:
    Free, self-development on your own time HERE
    ea Courses: ea School
    - Course Topics: Resume + Build Your Personal Brand

    SPONSOR:
    The Receptionist for iPad
    Automate what should be automated and let humans do what they do best - create that lasting human connection. Achieve higher efficiency by adding 'The Receptionist for iPad’ system to your visitor check-in process -visit TheReceptionist.com/YourFrontDeskPartner

    As an added bonus, the first month of software is free as an Exceptional Admins community listener. Join the ranks of those who are revolutionizing processes while maintaining a stellar first impression.

  • SUMMARY:
    An insightful episode that was sparked by four independent conversations about how to elevate the way HR sees admin employees.

    INTENTION:
    Over the last 45-days, four different admins reached out to talk about (essentially) the same thing. Be seen by HR as more than an admin.

    EXCERPT:
    "It's about expansion, not growth" Hilani

    RESOURCES:
    Professional Development Workbook
    Assessments
    WTF Episode
    Doing a Career Audit Episode
    Personal Branding Episode
    Lynda.com


    NEWSLETTER:
    Subscribe Here

    DISCOVER:
    Website: Exceptional Admins
    Outreach: LinkedIn Community
    Reading: Book Page
    Social: Instagram

  • SUMMARY:
    An engaging conversation that highlights the importance of confidence, influence, and impact.

    INTENTION:
    To offer the listener inspiration so they too can grow their confidence, influence and impact.

    EXCERPT:
    "I encourage you to step in and lean into your worth and impact." Chelsea


    NEWSLETTER:
    Receive our Friday 60-second Industry Check-In Emails Here

    DISCOVER:
    Website: Exceptional Admins
    Community: LinkedIn
    Reading: Book Page
    Social: Instagram
    Be a Guest on the Show: Form Bottom of Page

    OFFERINGS:
    Free, self-development on your own time HERE
    ea Courses: ea School
    - Course Topics: Resume + Build Your Personal Brand

    SPONSOR:
    The Receptionist for iPad
    Automate what should be automated and let humans do what they do best - create that lasting human connection. Achieve higher efficiency by adding 'The Receptionist for iPad’ system to your visitor check-in process -visit TheReceptionist.com/YourFrontDeskPartner

    As an added bonus, the first month of software is free as an Exceptional Admins community listener. Join the ranks of those who are revolutionizing processes while maintaining a stellar first impression.

  • SUMMARY:
    An engaging conversation that discloses great tips on creating a trajectory in your career.

    INTENTION:
    The host and guest cover career evolution strategies to help you do the same with your career.

    EXCERPT:
    "Having some form of tolerance with risk is helpful." Beth


    NEWSLETTER:
    Receive our Friday 60-second Industry Check-In Emails Here

    DISCOVER:
    Website: Exceptional Admins
    Community: LinkedIn
    Reading: Book Page
    Social: Instagram
    Be a Guest on the Show: Form Bottom of Page

    OFFERINGS:
    Free, self-development on your own time HERE
    ea Courses: ea School
    - Course Topics: Resume + Build Your Personal Brand

    SPONSOR:
    The Receptionist for iPad
    Automate what should be automated and let humans do what they do best - create that lasting human connection. Achieve higher efficiency by adding 'The Receptionist for iPad’ system to your visitor check-in process -visit TheReceptionist.com/YourFrontDeskPartner

    As an added bonus, the first month of software is free as an Exceptional Admins community listener. Join the ranks of those who are revolutionizing processes while maintaining a stellar first impression.

  • SUMMARY:
    An engaging conversation that delivers valuable insights into the work style of an admin with ADHD.

    INTENTION:
    To put a spotlight on ADHD and working in an admin role, while sharing ideas on how to thrive.

    EXCERPT:
    "How I show up daily, my attitude, my reactions, and my responses to situations matter." Erikah

    MENTIONED:
    ea University
    Tactical to Strategic (Mary's Episode)
    The Collective (DeeDee Episode)
    Mayo Clinic Resource: ADHD

    NEWSLETTER:
    Receive our Friday 60-second Industry Check-In Emails Here

    DISCOVER:
    Website: Exceptional Admins
    Community: LinkedIn
    Reading: Book Page
    Social: Instagram
    Be a Guest on the Show: Form Bottom of Page

    OFFERINGS:
    Free, self-development on your own time HERE
    ea Courses: ea School
    - Course Topics: Resume + Build Your Personal Brand

    SPONSOR:
    The Receptionist for iPad
    Automate what should be automated and let humans do what they do best - create that lasting human connection. Achieve higher efficiency by adding 'The Receptionist for iPad’ system to your visitor check-in process -visit TheReceptionist.com/YourFrontDeskPartner

    As an added bonus, the first month of software is free as an Exceptional Admins community listener. Join the ranks of those who are revolutionizing processes while maintaining a stellar first impression.

  • SUMMARY:
    An insightful episode that sheds light on best practices to help you with your job search.

    INTENTION:
    To offer unconventional tips that help you experience traction with your job search (whether actively or passively looking).

    EXCERPT:
    "Enthusiasm is compelling when connecting with an employer." Hilani

    RESOURCES:
    Professional Development Workbook
    Assessments
    WTF Episode
    Doing a Career Audit Episode
    Personal Branding Episode


    NEWSLETTER:
    Subscribe Here

    DISCOVER:
    Website: Exceptional Admins
    Outreach: LinkedIn Community
    Reading: Book Page
    Social: Instagram

  • SUMMARY:
    An engaging conversation that showcases how Christian faith can have a positive effect on your role, career, and life pursuits.

    INTENTION:
    The host and guest picked their top 4 scriptures, so they could discuss how each ties to living more purpose at work and in life.

    EXCERPT:
    "1 Peter 5:5-6 In the same way, you who are younger, submit yourselves to your elders. All of you, clothe yourselves with humility toward one another, because, "God opposes the proud but shows favor to the humble." Humble yourselves, therefore, under God's mighty hand that he may lift you up in due time." Mallory

    MENTIONED:
    1 Peter 4:10
    Colossians 3:23-24
    Proverbs 17:22
    2 Timothy 2:23-24 (Titus 3:9-11)
    2 Peter 1:5-6
    Luke 16:10
    Joshua 1:9
    1 Peter 5:5-7
    Luke 12:25
    Songs: Quiet + Lead Me On
    YouVersion Bible App
    The Bible Recap

    NEWSLETTER:
    Receive our Friday 60-second Industry Check-In Emails Here

    DISCOVER:
    Website: Exceptional Admins
    Community: LinkedIn
    Reading: Book Page
    Social: Instagram
    Be a Guest on the Show: Form Bottom of Page

    OFFERINGS:
    Free, self-development on your own time HERE
    ea Courses: ea School
    - Course Topics: Resume + Build Your Personal Brand

    SPONSOR:
    The Receptionist for iPad
    Automate what should be automated and let humans do what they do best - create that lasting human connection. Achieve higher efficiency by adding 'The Receptionist for iPad’ system to your visitor check-in process -visit TheReceptionist.com/YourFrontDeskPartner

    As an added bonus, the first month of software is free as an Exceptional Admins community listener. Join the ranks of those who are revolutionizing processes while maintaining a stellar first impression.

  • SUMMARY:
    An engaging conversation that gives powerful insights into creating career momentum. This is done through taking risks, being comfortable with the uncomfortable, and how the gift (power) of networking is a regular activity you should include in your career strategy plan.

    INTENTION:
    To offer unique insights from someone who's embraced taking risks and experienced the power of networking.

    EXCERPT:
    "Taking a moment to reflect, I'm not the worst at this, I'm really good. " Becky

    MENTIONED:
    Assessments (Learn Your Risk Tolerance and more)
    Helper's High
    Exceptional Admins Jobs
    EA Social Club

    NEWSLETTER:
    Receive our Friday 60-second Industry Check In Emails Here

    DISCOVER:
    Website: Exceptional Admins
    Community: LinkedIn
    Reading: Book Page
    Social: Instagram
    Be a Guest on the Show: Form Bottom of Page

    OFFERINGS:
    Free, self development on your own time HERE
    ea Courses: ea School
    - Course Topics: Resume + Build Your Personal Brand

    SPONSOR:
    The Receptionist for iPad
    Automate what should be automated and let humans do what they do best - create that lasting human connection. Achieve higher efficiency by adding 'The Receptionist for iPad’ system to your visitor check-in process -visit TheReceptionist.com/YourFrontDeskPartner

    As an added bonus, the first month of software is free as an Exceptional Admins community listener. Join the ranks of those who are revolutionizing processes while maintaining a stellar first impression.

  • SUMMARY:
    An engaging conversation that highlights the importance of building your personal brand to build confidence and propel forward in your career.

    INTENTION:
    Shed light on the power of building your personal brand.

    EXCERPT:
    "Think about your key strengths and write them out on a big piece of paper." Carissa

    MENTIONED:
    Admin and influence blog.

    NEWSLETTER:
    Subscribe Here

    DISCOVER:
    Website: Exceptional Admins
    Community: LinkedIn
    Reading: Book Page
    Social: Instagram
    Be a Guest on the Show: Form Bottom of Page

    OFFERINGS:
    Start Development Today, on Your Own Time, for Free HERE
    Courses: ea School
    - Course Topics: Resume + Build Your Personal Brand

    SPONSOR:
    The Receptionist for iPad
    Automate what should be automated and let humans do what they do best - create that lasting human connection. Achieve higher efficiency by adding 'The Receptionist for iPad’ system to your visitor check-in process -visit TheReceptionist.com/YourFrontDeskPartner

    As an added bonus, the first month of software is free as an Exceptional Admins community listener. Join the ranks of those who are revolutionizing processes while maintaining a stellar first impression.

  • SUMMARY:
    An insightful episode that sheds light on why you should do a career audit and a support tool to help you propel in your career.

    INTENTION:
    To offer the listener candor on an important topic that needs airtime and direction.

    EXCERPT:
    "Finding clarity is key." Hilani

    NEWSLETTER:
    Subscribe Here

    DISCOVER:
    Do Career Audit
    Website: Exceptional Admins
    Outreach: LinkedIn Community
    Reading: Book Page
    Social: Instagram
    Be a Guest on the Show: Form Bottom of Page

    DEVELOPMENT:
    Check out our workbooks, assessments, and guides.

  • SUMMARY:
    An engaging conversation that highlights the importance of having inspirational people in your circle, how important adaptability is to thrive (and survive), and learning never stops.

    INTENTION:
    Hearing from someone who's faced challenges, yet overcame them, helps inspire others to keep going.

    EXCERPT:
    "So much about your career is about being open to learning and excited about developing." Madison

    MENTIONED:
    Friendship episode #113
    Helping you Emotionally Win the Day episode #116
    Triple B: Be Bright, Be Brief, Be Gone

    NEWSLETTER:
    Subscribe Here

    DISCOVER:
    Website: Exceptional Admins
    Community: LinkedIn
    Reading: Book Page
    Social: Instagram
    Be a Guest on the Show: Form Bottom of Page

    OFFERINGS:
    Start Development Today, on Your Own Time, for Free HERE
    Courses: ea School
    - Course Topics: Resume + Build Your Personal Brand

    SPONSOR:
    The Receptionist for iPad
    Automate what should be automated and let humans do what they do best - create that lastly human connection. Achieve higher efficiency by adding 'The Receptionist for iPad’ system to your visitor check-in process -visit TheReceptionist.com/YourFrontDeskPartner

    As an added bonus, the first month of software is free as an Exceptional Admins community listener. Join the ranks of those who are revolutionizing processes while maintaining a stellar first impression.

  • SUMMARY:
    An engaging conversation like no other. Learn how a 13-year admin veteran is transforming the way his leaders work, and how he spent his formative years growing up in the foster care system.

    INTENTION:
    Hearing unique stories that inspire is a gift to any listener. This episode is sure to inspire everyone.

    EXCERPT:
    "For me, it doesn't cost me to put things together. Going a little bit further. is worth it" Nelson

    MENTIONED:
    Andy Stanley
    "Each of us should use the gifts we have received to serve others." 1 Peter 4:10
    "A cheerful heart is good medicine, while a crushed spirit dries up your bones." Proverbs 17:22

    NEWSLETTER:
    Subscribe Here

    DISCOVER:
    Website: Exceptional Admins
    Community: LinkedIn
    Reading: Book Page
    Social: Instagram
    Be a Guest on the Show: Form Bottom of Page

    OFFERINGS:
    Start Development Today, on Your Own Time, for Free HERE
    Courses: ea School
    - Course Topics: Resume + Build Your Personal Brand

    SPONSOR:
    The Receptionist for iPad
    Automate what should be automated and let humans do what they do best - create that lasting human connection. Achieve higher efficiency by adding 'The Receptionist for iPad’ system to your visitor check-in process -visit TheReceptionist.com/YourFrontDeskPartner

    As an added bonus, the first month of software is free as an Exceptional Admins community listener. Join the ranks of those who are revolutionizing processes while maintaining a stellar first impression.

  • SUMMARY:
    An engaging conversation that offers insight and hope towards getting control of your finances.

    INTENTION:
    So many people want to learn more about financial freedom and how to maximize $1. In this episode, our expert guest shares thoughts about your money story and how that positively and negatively affects your financial freedom.

    EXCERPT:
    "Wherever you are right now with money is not fixed." Nicole Stanley

    MENTIONED:
    Arise Financial Coaching
    "The Simple Path to Wealth" JL Collins

    NEWSLETTER:
    Subscribe Here

    DISCOVER:
    Website: Exceptional Admins
    Community: LinkedIn
    Reading: Book Page
    Social: Instagram
    Be a Guest on the Show: Form Bottom of Page

    OFFERINGS:
    Start Development Today, on Your Own Time, for Free HERE
    Courses: ea School
    - Course Topics: Resume + Build Your Personal Brand

    SPONSOR:
    The Receptionist for iPad
    Automate what should be automated and let humans do what they do best - create that lasting human connection. Achieve higher efficiency by adding 'The Receptionist for iPad’ system to your visitor check-in process -visit TheReceptionist.com/YourFrontDeskPartner

    As an added bonus, the first month of software is free as an Exceptional Admins community listener. Join the ranks of those who are revolutionizing processes while maintaining a stellar first impression.

  • SUMMARY:
    An insightful episode that covers the psychology and action one can take to invite and foster healthy relationships.

    INTENTION:
    To offer the listener candor on an emotional and special topic.

    EXCERPT:
    "Category of connections: relationships, friendships, and besties." Hilani

    NEWSLETTER:
    Subscribe Here

    IN THIS EPISODE:
    Indeed Article
    Gallup Article

    DISCOVER:
    Website: Exceptional Admins
    Outreach: LinkedIn Community
    Reading: Book Page
    Social: Instagram
    Be a Guest on the Show: Form Bottom of Page

    DEVELOPMENT:
    Check out our workbooks, assessments and guides.

  • SUMMARY:
    An engaging conversation that breaks myths about the perfectionist world.

    INTENTION:
    So many admins talk about being a perfectionist and wear it like it's their personality. Learning the truth about it and how to stop adding it as an element of your brand is needed.

    EXCERPT:
    "When I talk about 'LAPS' - love, acceptance, purpose, and safety - ya'll these are not niceties." Erika Shepard

    MENTIONED:
    The Soul Glow Clinic

    NEWSLETTER:
    Subscribe Here

    DISCOVER:
    Website: Exceptional Admins
    Community: LinkedIn
    Reading: Book Page
    Social: Instagram
    Be a Guest on the Show: Form Bottom of Page

    OFFERINGS:
    Start Development Today, on Your Own Time, for Free HERE
    Courses: ea School
    - Course Topics: Resume + Build Your Personal Brand

    SPONSOR:
    The Receptionist for iPad
    Automate what should be automated and let humans do what they do best - create that lasting human connection. Achieve higher efficiency by adding 'The Receptionist for iPad’ system to your visitor check-in process -visit TheReceptionist.com/YourFrontDeskPartner

    As an added bonus, the first month of software is free as an Exceptional Admins community listener. Join the ranks of those who are revolutionizing processes while maintaining a stellar first impression.

  • SUMMARY:
    An engaging conversation that covers the good and unique about the Chief of Staff career.

    INTENTION:
    So many admins want to know about the Chief of Staff career. Here's your chance to get behind the scenes and decide if it is a pursuit or not.

    EXCERPT:
    "To be able to speak so candidly, and at that deepest level of trust and understanding, with the CEO, that is a level I think is unparalleled." Mackenzie Lee

    MENTIONED:
    The Odyssey Book

    NEWSLETTER:
    Subscribe Here

    DISCOVER:
    Website: Exceptional Admins
    Community: LinkedIn
    Reading: Book Page
    Social: Instagram
    Be a Guest on the Show: Form Bottom of Page

    OFFERINGS:
    Start Development Today, on Your Own Time, for Free HERE
    Courses: ea School
    - Course Topics: Resume + Build Your Personal Brand

    SPONSOR:
    The Receptionist for iPad
    Automate what should be automated and let humans do what they do best - create that lasting human connection. Achieve higher efficiency by adding 'The Receptionist for iPad’ system to your visitor check-in process -visit TheReceptionist.com/YourFrontDeskPartner

    As an added bonus, the first month of software is free as an Exceptional Admins community listener. Join the ranks of those who are revolutionizing processes while maintaining a stellar first impression.

  • SUMMARY:
    An engaging conversation that covers how growing your emotional intelligence can help you win the day.

    INTENTION:
    To offer the listener an amazing story that covers living a negative life and then transforming his life into a positive one that helps others establish and elevate their emotional intelligence.

    EXCERPT:
    "Energy transitions into mindful movements." DB

    NEWSLETTER:
    Subscribe Here

    DISCOVER:
    Website: Exceptional Admins
    Outreach: LinkedIn Community
    Reading: Book Page
    Social: Instagram
    Be a Guest on the Show: Form Bottom of Page

    DEVELOPMENT:
    ea University - Unlock Your Potential: Elevate Your Impact
    Subscribe to the Exclusive Newsletter for special details and discounts. The Exclusive ea University Skills Accelerator 4-Week program starts April 18, 2024 - Don't Miss Out! March Early-Bird Code 10% off - 10OFF_EAU

    OFFERINGS:
    Start Development Today, on Your Own Time, for Free HERE
    Courses: ea School
    - Course Topics: Resume + Build Your Personal Brand

    SPONSOR:
    The Receptionist for iPad
    Integrate this remarkable tool into your company's daily operations to boost efficiency, allocate additional time to stakeholders, and improve productivity. Step into a new era of engagement, by visiting TheReceptionist.com/YourFrontDeskPartner .

    As an added bonus, the first month of software is free as an Exceptional Admins community listener. Join the ranks of those who are revolutionizing processes while maintaining a stellar first impression.