Episódios
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How can marketing help turn brand recognition into meaningful connections?
In today's episode, Alan Hart speaks with Herbalife CMO Hanan Wajih about how she views marketing's role in helping lead enterprise transformation by strengthening the brand, sharpening the company's storytelling, and equipping distributors with better tools and content to better support customers.
Hanan explains that Herbalife's current opportunity is not awareness, but familiarity, because many people know the name without fully understanding the company's purpose, product quality, innovation, scale or distributor model. She points to the company's broad reach—from nutrition clubs and distributors to sports partnerships and product innovation—and explains why that scale makes clear, consistent storytelling and increasingly personalized engagement more important than ever.
For marketing leaders, her comments suggest three practical priorities: continue investing in brand building as a long-term driver of trust and loyalty, use technology to make content and engagement more relevant at scale, and help teams build the skills needed to lead through ongoing change. Hanan also shares her perspective that, as AI reshapes marketing, authenticity, strong values and the willingness to challenge old ways of working are likely to matter just as much as new tools.
In this episode, you'll learn:
Why awareness may not be enough to build deeper trust, loyalty and long-term growth
How marketing can help support transformation through better tools, clearer stories and stronger alignment
The importance of balancing innovation with trust and credibility
Key highlights:
[00:00] Introduction
[01:20] A moment in Maui
[03:00] Hanan's path to Herbalife
[06:55] The scope of her role
[07:30] The mission of Herbalife
[10:00] Herbalife's enterprise transformation
[12:10] Marketing's role in the transformation journey
[15:00] An experience that defines you: A multicultural upbringing
[16:20] Advice to your younger self: Trust yourself sooner
[16:45] What are you curious about: Leadership in the AI era
[17:25] What are you trying to learn more about: Generation Alpha and Beta
[18:05] Largest opportunity and threat to marketers today: Authenticity
[18:30] What would you want an AI agent or an LLM to do for you: Quantify the impact of brand marketing
Resources mentioned:
Herbalife
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What does "AI-ready data" look like in a modern marketing organization, and where can it create practical value for marketers?
In today's episode Alan Hart talks with Neha Kovach about the practical work marketers may need to consider before AI can deliver real value. Neha is jeweler David Yurman's global head of customer resource management, data, customer experience and loyalty.
Neha believes that getting data ready is less about volume, more about structure and context: cleaning it up, defining customers more clearly, and turning general customer data into signals that can guide action—like how recently someone purchased or how close they are to a milestone. She suggests the bigger opportunity for AI may not be routine service, but rather helping marketers improve conversion, retention, and personalization with more relevant timing and messaging.
She also points to a separate operational benefit: increasing workforce capacity by helping teams work more efficiently. Looking ahead, she also explores what it might take for brands to compete in a world where AI agents may increasingly shape what customers see, consider and buy.
In this episode, you'll hear about:
Ways to think about creating a stronger data foundation to prepare for AI more effectively
Where AI may offer practical support across customer engagement, team capacity and decision-making
Why understanding customer intent may become increasingly important as marketing continues to evolve
Key Highlights:
[00:00] Introduction
[01:15] Moving to the United States
[02:05] Neha's path to David Yurman
[04:25] What is David Yurman?
[05:20] Preparing data for AI
[07:55] Bringing agents into the mix
[11:20] Specific agentic use cases
[13:20] Customer experience in an agentic-enabled world
[14:30] An experience that defines you: Losing her mother and becoming one herself
[17:35] Advice to your younger self: Be gentle to yourself
[18:50] A topic marketers need to learn more about: Neuroplasticity and quantum physics
[20:45] Largest opportunity and threat to marketers today: Customer attention span
Resources mentioned:
David Yurman
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What can stronger sales and marketing alignment look like in practice?
In today's episode, Alan Hart talks with Braze Chief Revenue Officer Ed McDonnell about building a career by chasing experiences and skills instead of titles; why strong sales and marketing partnerships start with shared ownership of the customer journey, and how marketers can stay close enough to customers to understand where performance is really breaking down.
Drawing on leadership experience across high-growth software, Ed explains why alignment can improve when teams focus less on funnel labels and more on the full customer journey, from awareness to renewal and advocacy. He also talks about the role of data, regular review cadences and honest conversations about where pipeline performance is falling short.
Ed shares how Braze is using AI to support decision-making, campaign execution and marketer workflows, and why he believes AI will make shopping more curated, conversational and immediate. For marketers, his message is clear: Better tools matter but staying close to customers and evolving as quickly as they do matters more.
In this episode, you'll learn:
Why growth can happen faster when sales and marketing stay focused on the customer
What leaders can do to spot weak points early and keep teams moving together
Where AI can help make customer experiences more relevant and responsive
Key highlights:
[00:00] Introduction
[01:00] Inside fantasy baseball
[03:30] Ed's path to Braze
[09:15] Where Braze is today
[11:10] Bringing sales and marketing together
[15:30] Tips for creating a better customer experience
[16:45] Building internal trust
[19:30] The impact of AI
[23:20] An experience that defines you: Family ties and a health scare
[26:30] Advice to your younger self: Chase experiences and skills, not titles
[28:50] A topic marketers need to learn more about: AI applications for go to market
[30:50] What are you interested in right now: Fantasy books and golf
[32:30] Largest opportunity or potential threat to marketers today: Themselves
Resources mentioned:
Braze
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How can marketing leaders use AI to scale customer storytelling in ways that drive growth without losing the human connection that matters?
In today's episode, Alan Hart talks with Génesis Miranda Longo, Shopify's head of customer and industry marketing, about how customer stories can drive both growth and trust. Génesis explains that her role spans two priorities: helping new customers discover Shopify and helping existing customers grow by bringing their stories to market. She sees those stories as more than content because they help prospects to picture what success looks like, give sales teams stronger proof points, foster community, and build deeper customer relationships.
Génesis believes AI should accelerate the work around the conversation, not replace the conversation itself. She shares how she uses AI to research, prepare, and scale customer marketing, while emphasizing that valuable insights still come from talking directly with customers. She closes with a broader lesson for marketing leaders: don't wait for permission, build what's needed, and use automation to create more space for real human connection.
In this episode, you'll learn:
Why customer stories are more impactful when they build trust
Where AI adds value in Génesis's workstream;
Why lasting progress often depends on clarity, not just speed
Key highlights:
[00:00] Introduction
[01:05] Growing up in Mexico
[02:00] Génesis's path to Shopify and the scope of her role
[03:20] Symbiotic customer storytelling
[05:20] Scaling customer stories
[07:14] Revving the performance engine
[08:10] "Matchie" and her library of content
[08:55] Shopify Champions
[10:10] Tips for marketers
[12:00] An experience that defines you: Being raised in Sinaloa
[12:55] Advice to your younger self: Don't wait for permission
[13:35] A topic marketers need to learn more about: AI for decision-making
[14:45] What are you curious about: How new communities are being created
[17:10] Largest opportunity for marketers today: Becoming a "way maker"
[18:05] One-way agentic AI will fundamentally change how we shop in the next year
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How can marketers adapt when consumer behavior is shifting faster than traditional strategies can keep up?
In this episode Rich Honiball shares his perspective on navigating the fundamental transformation that's continuing to happen in how people buy and consume information. Drawing on his experience across retail and marketing leadership roles, Rich argues that today's rapid changes demand agile platforms where personalization becomes necessity rather than luxury, and that two-way communication with customers is critical to understanding what will make their lives easier. He challenges the assumption that economic factors alone explain changing purchase patterns, suggesting instead that consumers simply value different things now and seek expertise from different channels.
Rich emphasizes the importance of not abandoning core customers when chasing growth and studying how people actually take in information today. Throughout the conversation, Rich stresses that while the channels and methods are evolving rapidly, the fundamental work remains grounded in understanding and serving the people you are trying to reach.
In this episode, you'll learn:
Why your core customer should anchor your decisions even when everything else shifts
What it looks like to build agile platforms that serve complex needs—without losing focus
Where AI fits in marketing when human connection remains the priority
Key highlights:
[01:15] A man on the move
[02:10] Rich's path to the Navy Exchange
[03:55] Why does the military need a retail store?
[06:25] Meeting the needs of all patrons
[07:25] Staying competitive as retail options increase
[08:30] Balancing art and science
[09:55] The purpose of podcasting
[12:00] A humble expert is always a student
[12:55] An experience that defines you: Chicken gizzards and white rice
[15:30] Advice to your younger self: Failure is a part of the puzzle
[16:30] A topic marketers need to learn more about: Learn lessons from history
[17:50] Trends to follow: Sustainability and shifts in engagement
[19:30] Largest opportunity or threat to marketers today: AI is both
Resources mentioned:
George Mason University
Retail Relates Podcast
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From the archives - orginally released March 2025
Episode Description
Jenn Garbach is the chief marketing officer at PNC Bank, where she leads a team of approximately 200 marketing professionals. Her team focuses on brand and line-of-business marketing, paid and social media, direct marketing, and digital marketing strategies. She also helps oversee the bank's relationship with Arnold Worldwide, PNC's integrated marketing and advertising agency of record. With over 20 years of experience in financial and professional services, Jenn has worked across marketing, product management, strategy, technology, and customer experience. She began her career at Deloitte Consulting, and before joining PNC in June 2023, she held leadership roles at PayPal, Capital One, and Thomson Reuters.
On today's show, Alan and Jenn discuss her career journey, her initial goals upon joining PNC and the complexities of launching a new brand for a 160-year-old organization. They explore how marketing, often seen as "just pretty pictures," is actually a key growth driver, a concept they refer to as "The Big M." Jenn also breaks down the fundamental premise and strength of the "Yes, And" model and how it fuels innovation and collaboration. Looking ahead, they discuss AI preparedness and its impact on marketing.
Key quotes:
"You can't just go out with a really funny, creative ad campaign and hope that it's going to do the job. You have to live your brand every single day—and the products, services, experiences we are bringing to market." - Jenn Garbach, CMO at PNC Bank
In this episode, you'll learn:
Strategies to gain a competitive edge
Tips to enhance your marketing efforts using data-driven techniques
How to transform your team into powerful change agents
Key highlights:
[01:53] Jenn's first job as a cart pusher
[03:25] Jenn's career path
[06:45] Initial goal when joining PNC
[07:32] What is involved in launching a new brand
[09:10] "Brilliantly Boring" tagline
[13:20] Where does marketing go at PNC now?
[16:05] How people become a great change agent
[21:35] An experience from your past that defines you: studying abroad.
[24:20] Advice to your younger self
[25:30] A topic that you and other marketers need to learn more about: AI preparedness
[28:35] Trends or subcultures others should follow: Super Bowl
[30:50] Largest opportunity or threat to marketers today: pace of change
Resources mentioned:
Jenn Garbach
PNC Financial
Brilliantly Boring at PNC
Boring is Essential (Launch Video)
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As AI reshapes discovery, how do you make complex tech clear to buyers and demonstrate how marketing is driving growth?
Synopsys CMO Ann Minooka shares what it takes to market a highly technical business with clarity, precision, and accountability for business outcomes. She views marketing as the bridge between engineering and the market. Technical product marketing translates capabilities into value propositions, while brand and communications tailor the message for different audiences based on what they care about and where they go for information.
Ann explains that her team is moving away from broad product campaigns and vanity metrics like impressions. Instead, she advocates an outcome-led, data-driven approach that uses marketing technology, intent signals and analysis to improve targeting and connect programs to lead quality, pipeline creation and new customer growth. She also outlines how AI is changing planning and implementation, including using behavior signals to meet buyers where they are, building more personalized web experiences, and rethinking content for answer-based discovery across platforms. While AI can speed up first drafts and analysis, Ann believes the bigger unlock is integrating AI across the full workflow and evolving talent and habits.
In this episode, you'll learn:
Ways to make complex offerings clear and relevant to different audiences.
How outcome-focused measurement can help connect marketing to growth.
How AI is reshaping buyer discovery, and ways leaders can adapt.
Key highlights:
[00:30] Introduction
[01:30] A love for nature
[06:00] Ann's path to Synopsys
[09:35] What does Synopsys do?
[15:25] Marketing complex solutions
[20:05] Optimizing for outcomes
[23:40] AI's impact on marketing
[31:00] An experience that defines you: Gaining a global perspective
[34:40] Advice to your younger self: Learn an instrument, own your own career, and be curious
[37:20] A topic you're trying to learn more about: AI's impact on productivity and talent
[41:35] Trends or subcultures: The future of intelligence and space travel
[44:00] Largest potential threat: Resisting AI
Resources mentioned:
Synopsys
Ansys
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How can you create marketing that feels like entertainment and drives measurable growth?
Chime Chief Growth and Marketing Officer Vineet Mehra breaks down the product and marketing choices he sees fueling Chime's momentum, including being named Time magazine's No. 1 banking brand. He frames Chime as "not a bank" but a "financial technology company" built for "everyday Americans." And he attributes its traction to showing up in the channels and subcultures where many people spend time, while building products and features designed to meet real needs.
Vineet also shares what other marketing leaders can take from Chime's approach: Start with a differentiated product. Treat attention as the ultimate currency. And use social-first, episodic entertainment to make financial topics more relatable.
At Chime, brand building looks more like running a streaming platform or magazine, where the job is to consistently earn attention with programming people choose to watch.
To ensure that entertainment-driven attention translates into growth, he leans on "performance storytelling" that connects brand-building, direct response and customer lifetime value. He also explains how Chime is applying AI by mapping tools to "jobs to be done" across customer service, creative workflows and talent development. Vineet closes with his view that the biggest potential threat to marketers is resisting change—that leaders should encourage hands-on experimentation while staying anchored to commercial outcomes.
In this episode, you'll learn:
Ways attention can be earned through entertainment-style brand storytelling
Practical lessons for applying AI to specific high-impact work inside marketing and customer operations
How marketing leaders can earn more influence in executive and boardroom conversations
Key highlights:
[00:00] Introduction
[01:30] CMO by day, pizza maker by night
[03:15] Vineet's path to Chime
[08:00] Success in the banking industry
[11:15] Marketing that punches above its weight
[14:15] Showing up where people willingly spend time
[16:50] A brief history of marketing leading to performance storytelling
[23:10] Chime's AI journey
[29:30] How AI is impacting talent conversations
[32:40] Marketing and the boardroom
[36:25] An experience that defines you: Growing up as an immigrant in a blue-collar town
[38:25] Advice to your younger self: Bloom where you're planted
[40:15] A topic you're trying to learn more about: The platform shift
[41:30] Trends or subcultures: Hyper-personalized algorithms
[43:10] Largest potential threat: The innovator's dilemma
Resources mentioned:
Chime
"Mama, I Made It" interview series
Ball On A Budget
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How do you raise awareness for complex, highly regulated medical therapies when most eligible patients do not even know it exists?
At CES 2026, Alan Hart spoke with Naomi Rodiles, senior director of Global Integrated Communications, Neuromodulation, at Medtronic, about the patient communication required to grow adoption of therapies like deep brain stimulation that can support management of movement disorders like Parkinson's. Naomi explains that the challenge is not clinical efficacy or provider trust, but rather awareness. Even proven therapies can sometimes remain invisible to patients until late in their journey. She outlines how her team is evolving from primarily health care provider-centered messaging to a multichannel, digital-first communications model designed to directly reach patients and caregivers to help them discover, understand and evaluate options earlier.
Naomi emphasizes that effective patient marketing in medtech is less about promotion and more about credible education that empowers better conversations in the clinician's office, while strengthening provider partnerships. She also shares practical leadership lessons from the transformation: design for modern consumer expectations, build integrated channel presence so information is findable when people search, and adopt AI carefully to scale content and storytelling within a regulated environment.
In this episode, you'll learn:
Why awareness, not efficacy, is often the real growth constraint for complex offerings and strategies to navigate it
Ways to win trust by prioritizing education over promotion
Practical lessons for scaling content in regulated, high-stakes categories using AI
Key highlights:
[00:00] Introduction
[01:00] Starting out at BET's Rap City
[02:15] Naomi's path to Medtronic
[02:50] The scope of Medtronic
[03:50] Medtronic's neuromodulation therapies
[05:55] Marketing life-changing solutions
[07:50] Evolving the messaging
[10:15] Lessons learned
[11:45] Symbiotic relationships with health care providers
[13:10] An experience that defines you: Falling in love with journalism
[14:40] Advice to your younger self: Be mindful of burnout
[15:05] A topic marketers need to learn more about: AI
[16:00] What are you curious about: AI for equity
[16:50] Largest potential threat to marketers today: Resisting change
[18:10] CES trends: AI becoming helpful in everyday life
Resources mentioned:
Medtronic
CES
Medtronic Deep Brain Stimulation (DBS) therapy
Medtronic Percept DBS system
Actualize Impact
BET's "Rap City: Tha Basement"
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How can marketing leaders deliver personalization at scale as content demands surge? How do brands protect discoverability as customers shift their search focus from SEO to answer engines and AI agents?
At CES 2026, Alan Hart sat down with Rachel Thornton, Enterprise CMO at Adobe, to unpack the ways AI is reshaping customer experience orchestration and the content supply chain. Rachel explains that real personalization drives a major increase in content needs, and that AI can compress production cycles so teams can create, test and optimize large volumes of campaign assets faster than humans alone while staying consistent and on-brand across channels. The conversation then turns to generative engine optimization (GEO) and answer engine optimization (AEO) where Rachel notes discoverability is increasingly dependent on how brands show up in AI-driven search results and in the broader ecosystem of content beyond their own websites.
Throughout the conversation, Rachel reinforces that making AI work requires coordinated change across data foundations, processes and skills, not just new tools. She also offers practical lessons for other CMOs on centering customer needs and building a culture of curiosity and experimentation, so teams keep learning as the marketing playbook evolves.
In this episode, you'll learn:
Ways AI enables personalization at scale
Strategies to modernize the content supply chain
How AI is shifting marketing and the adjustments marketers can make to stay discoverable
Key highlights:
[00:00] Introduction
[01:00] A love of reading
[01:40] Rachel's career path
[02:50] Life as the Enterprise CMO
[03:55] How AI is changing the marketing role
[06:05] Content supply chain at its best
[07:45] Using AI to its full potential
[09:20] Discoverability in the AI era
[11:45] Lessons for CMOs
[13:20] Examples of companies doing marketing well
[14:15] An experience that defines you: Customer face time
[16:05] Advice to your younger self: It's not linear. Try new things!
[16:45] A topic marketers need to learn more about: AI
[17:40] What are you curious about: Robots
[18:30] Largest opportunity to marketers today: "Everybody is a creator at heart"
[19:50] CES trends: Embedded AI
Resources mentioned:
The Covenant of Water by Abraham Verghese
Adobe Creative Cloud
Adobe Marketo Engage
Adobe GenStudio for Performance Marketing
Adobe LLM Optimizer
Adobe Digital Academy
Project Fizzion (Coca-Cola x Adobe)
Adobe x NFL partnership
CES
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How might your marketing strategy change if you could prove—with shared baselines and benchmarks—which efforts truly move the needle, and which don't?
Anaplan CMO Jim Freeze explains how AI is evolving marketing workflows, elevating creative focus, and tightening the link to measurable outcomes. He details how his team sets explicit productivity goals and uses AI to support content development, enabling marketers to spend more time on strategy, creativity and smarter channel-mix decisions. He also dives into measurement fundamentals with practical advice leaders can act on now: establish transparent targets, align on baselines and industry benchmarks, and report progress regularly.
The conversation also emphasizes tighter alignment with sales, stronger finance fluency for marketers, and preparing for the AI-driven search that will reshape content and site strategy.
In this episode, you'll learn:
Jim's tips to demonstrate marketing's value with metrics leaders trust
The importance of baselines, benchmarks and transparent reporting to earn credibility with the C-suite
The potential benefits of cross‑functional accountability and AI integration to pipeline velocity, win rates and team focus
Key highlights:
[00:00] Introduction
[01:40] Our first math major and second lawyer
[04:20] From programming in C to being a CMO
[07:55] The scope of Anaplan
[12:15] How Anaplan is using AI
[15:45] The evolution of the marketer role
[18:45] Demonstrating the value of marketing
[23:25] The importance of transparency
[26:55] Ways to improve your measurement framework
[30:00] An experience that defines you: Leaving law
[32:25] Advice to your younger self: Take more risks
[33:10] A topic marketers need to learn more about: Finance
[34:50] Trends and subcultures to watch: AI search
[35:40] Largest opportunity to marketers today: AI
Resources mentioned:
Anaplan
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What if your next marketing idea could become your company's most valuable product?
Armen Najarian, former CMO at Sift, discusses the challenges of marketing in the digital fraud prevention industry, the power of incentives, and how a marketing solution became an impactful product innovation.
Armen shares how creative referral programs like "Super Sifters" and a strong focus on third-party reviews have elevated Sift's market position and built lasting customer trust. He also explains how the company's Fraud Industry Benchmarking Resource (FIBR) tool began as a marketing initiative that faced internal pushback over essentially making company data open source. Despite the risks, the idea evolved into a real-time, peer comparison product feature—and ultimately became Sift's top demand generator. Armen's experience highlights the value of bold experimentation and cross-functional, innovative thinking in driving marketing-led growth.
In this episode, you'll learn:
The incentive strategies that move the needle for Sift
How a bold marketing idea can turn into a standout product feature
The benefits of finding a personal connection to your work
Key highlights:
[00:00] Introduction
[01:05] Escaping to eastern Maine
[03:15] Armen's path to Sift
[05:20] The scope of Sift
[06:20] From brand management to product marketing
[07:55] 10 years in cybersecurity
[10:10] Incentive strategies and bobble heads
[13:45] How marketing can become a product
[15:10] FIBR product demonstration
[18:25] An experience that defines you: Entrepreneurship
[22:40] Advice to your younger self: Don't sweat the small stuff
[24:00] A topic marketers need to learn more about: Experimenting with AI
[25:25] Trends and subcultures to watch: Philosophy
[26:00] Largest opportunity to marketers today: AI
Resources mentioned:
Sift
FIBR
G2
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How can marketing leaders balance rapid change, emerging technology and brand purpose to drive lasting growth and loyalty across a portfolio of iconic brands?
Anton Vincent, president of Mars Wrigley North America & Global Ice Cream, shares what it looks like to lead with purpose across a suite of powerhouse brands spanning confections, pet care and food. He discusses how Mars balances ambitious growth with a real commitment to responsibility, ensuring that business success and positive societal impact go hand in hand. Anton also underscores the strategic value of developing talent and enabling people to move across different business areas to encourage agility and fresh thinking.
He shares why creativity remains essential for brands—especially as technology and analytics redefine what's possible—and highlights the discipline required to uphold quality and brand integrity in a crowded, fast-moving marketplace. Throughout the conversation, Anton stresses that enduring relevance and brand loyalty come from continuous learning and a clear understanding of both consumers and culture.
In this episode, you'll learn:
Why centering business growth with real purpose can create a lasting impact at scale
How ideas supported by data and fueled by originality can capture and hold people's attention in today's crowded market
Ways to build agile teams and nurture authentic brands to stay relevant in a constantly changing world
Key highlights:
[00:00] Introduction
[01:30] Basketball talk
[04:30] Anton's path to Mars
[08:00] The scope of Mars
[10:20] Alan's love to Hubba Bubba
[12:20] Scale versus independence of brands
[14:05] The Mars talent strategy
[15:40] Navigating the evolving marketing ecosystem
[18:20] Marketing that adapts to change
[20:30] Notable recent work
[22:05] An experience that defines you: Top Secret Popcorn recall
[26:00] Advice to your younger self: Slow down
[28:30] A topic marketers need to learn more about: Connecting creativity with technology
[33:45] Largest opportunity or threat to marketers today: Constant learning
Resources mentioned:
Mars Wrigley
SNICKERS NFL Bedtime with Josh Allen
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Anton Vincent on LinkedIn
Mars on LinkedIn
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Alan Hart on X
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Lingokids Chief Marketing and Chief Operating officer (CMO and COO) Mikael Journo shares how he skillfully blends data-driven strategies with intuitive decision-making to strike a perfect balance between brand building and performance marketing. Drawing from his extensive career experience, Mikael discusses the challenges of marketing to modern parents and highlights how Lingokids—the leading interactive app for children ages 2–8—addresses their worries.
When a recent study revealed that 75% of millennial parents feel guilty about their child's screen time, Mikael and his team saw an opportunity to lean in and shift the conversation. They did so by producing "The Trial," a film that directly confronts this issue and aims to ease parental guilt. Mikael also shares the thought process around the risks involved in the film and launch campaign, outlines the production process, and discusses the results that exceeded the brands expectations.
In this episode, you'll learn:
The importance of balancing intuition and brand building with data and performance marketing
Challenges and strategies for marketing to modern parents
Why and how Lingokids created a brand film
Key highlights:
[00:00] Introduction
[01:30] The podcast's first shark wrestler
[02:50] Mikael's path to Lingokids
[08:30] The scope of Lingokids
[11:05] Marketing as a growth driver
[13:35] Balancing the dual roles of CMO and COO
[16:25] Marketing to modern-day parents
[18:30] "The Trial" brand film campaign
[25:45] Navigating challenging subject matter
[29:05] A big bet that paid off
[31:10] An experience that defines you
[34:00] Advice to your younger self
[34:50] A topic marketers need to learn more about
[36:15] Trends and subcultures to watch
[39:40] Largest opportunity or threat to marketers today
Resources mentioned:
Screen time guilt survey
"The Trial" (Lingokids brand film)
Piel Studio
Director, Diego Hurtado de Mendoza
Composer, Fernando Velázquez
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Connect with Mikael Journo and Lingokids:
Mikael Journo on LinkedIn
Lingokids on Instagram
Lingokids (for kids) on YouTube
Lingokids (for grown-ups) on YouTube
Connect with Alan Hart and Deloitte Digital:
Alan Hart on X
Alan Hart on LinkedIn
Deloitte Digital on LinkedIn
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Deloitte Digital on Threads
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Chief marketing officer (CMO) Andy Levey pulls back the curtain on experiential marketing at the Museum of Illusions (MOI) across the world, revealing the clever strategies that keep audiences coming back long after opening day. With more than 20 years of marketing experience across entertainment, hospitality and lifestyle, Andy's unconventional career path is as intriguing as the illusions he now promotes.
By building strong relationships with local groups and businesses, MOI positions itself as an important part of every community it launches in. One benefit of making those connections is they extend MOI's reach to audiences who might otherwise be outside the museum's marketing budget or traditional targets. Andy and his team focus especially on engaging Gen Z by designing video-first and shareable experiences, inspiring user-generated content, and partnering with social media influencers to spark excitement and create a powerful FOMO (fear of missing out) that drives repeat visits, online sharing and lasting brand loyalty.
In this episode, you'll learn:
How using influencers, user-generated content and a video-first strategy can help brands authentically connect with Gen Z and drive meaningful engagement
The importance of building a strong local market presence for earning trust, collaborating more effectively, and standing out as a valued community contributor
How smarter data collection can power more effective marketing decisions and foster influential relationships
Key highlights:
[00:00] Introduction
[01:35] From banking to the circus
[07:45] What is the Museum of Illusions?
[10:55] Strategies to reach Gen Z
[13:25] Andy's approach to experiential marketing
[15:30] "Establishing the base"
[17:45] The data collection strategy
[19:30] Maintaining energy after the opening
[21:05] Brand collaborations
[26:50] An experience that defines you: Living abroad and beginning in a startup
[30:40] Advice to your younger self: Find your voice earlier
[31:45] A topic marketers need to learn more about: AI implementation
[33:20] A topic marketers need to learn more about: Gen Z internet culture
[36:00] Largest opportunity or threat to marketers today: Entertain and deliver
Resources mentioned:
Museum of Illusions
Museum of Illusions locations
PLAY Playground
Two Bit Circus
La Perle by Dragone
Cirque du Soleil Entertainment Group
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Andy Levey on X
Andy Levey on LinkedIn
Museum of Illusions on LinkedIn
Museum of Illusions on Instagram
Museum of Illusions on YouTube
Connect with Alan Hart and Deloitte Digital:
Alan Hart on X
Alan Hart on LinkedIn
Deloitte Digital on LinkedIn
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Ford is using advanced data and analytics to make smarter, more personalized decisions that connect and benefit both its dealers and drivers. Mark Sucrese, head of marketing technology and dealer platforms at Ford Motor Company, shares why he believes effective marketing leadership in the automotive industry depends on combining customer insight, adaptable technology and responsible innovation.
Mark discusses how his team enhances both dealer and customer experiences by leveraging technology to strengthen brand connections throughout the customer life cycle. He explains the need to strategically manage customer data in a B2B2C environment and describes Ford's focus on achieving small, high-impact wins—particularly through hyperpersonalized experiences enabled by advances in AI.
The conversation underscores the importance of balancing the art and science of marketing, embracing experimentation, and integrating decisioning models with robust data and flexible technology. Adopting a thoughtful, measured approach to AI and new technologies is becoming essential for responsible, future-ready marketing leadership.
In this episode, you'll learn:
How Ford uses smart decisioning to transform diverse data into highly personalized customer experiences
Why embracing experimentation and learning quickly from failure can accelerate growth and innovation
Which technology trends Mark believes could reshape the automotive industry's future
Key highlights:
[00:00] Introduction
[00:55] Celebrities: They're just like us
[02:45] Mark's path to Ford
[05:05] The scope of his dual role
[06:10] Managing data in the B2B2C model
[07:20] Personalization and the data needed to power it
[08:55] Leadership lessons
[10:15] Perspectives on decisioning
[12:25] A measured approach to AI integrations
[14:30] The future of technology for the automotive industry
[16:05] An experience that defines you: A hard career truth
[17:10] Advice to your younger self: Embrace a "fast fail" mindset
[18:00] A topic marketers need to learn more about: Take a tech approach
[18:55] Subcultures and trends to follow: Overlanding
[19:50] Largest opportunity and threat to marketers today: AI adoption and resistance
Resources mentioned:
Ford Motor Company
Shah Rukh Khan
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Alan Hart on X
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Deloitte Digital on LinkedIn
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Michael Schanker, chief marketing officer (CMO) at OneTrust, shares ways that marketing leaders can rethink their approaches to governance in an era defined by rapid advances in AI and increasing complexity around data responsibility.
OneTrust is a global software company that provides a platform for data governance, security, privacy and compliance. As it moves into the emerging category of governing AI, Michael draws on his sales experience to explain the importance OneTrust places on deeply understanding the evolving needs and potential risks facing their customers. He candidly describes OneTrust's journey to create a unified narrative across its product suite, emphasizing that AI governance is not just about compliance, but about protecting brand trust and enabling innovation at speed.
Michael encourages marketers to avoid complacency, challenge old habits, and continuously ask themselves if their current approaches fit into a changing world. He also highlights the importance of empathy, continuous learning, and adopting responsible AI practices internally before advising others. For marketing leaders, Michael issues a call to drive change with curiosity, data and a commitment to responsible growth.
In this episode, you'll learn:
Strategies for modern governance that can help you act fast while protecting trust
Why questioning "business as usual" can keep you ahead of the competition
The importance of deeply understanding your customers' evolving needs
Key highlights:
[00:00] Introduction
[01:00] Human Google alerts
[02:25] Micheal's path to OneTrust
[07:30] His first nine months in the role
[08:50] Marketing a new category
[10:10] What is AI governance?
[13:45] AI governance in practice
[15:05] AI at OneTrust
[16:50] The stakes are high
[18:35] "Enabling innovation through the responsible use of data and AI"
[19:55] An experience that defines you: Being the son of an artist and an engineer
[21:30] Advice to your younger self: Take more pictures
[22:40] A topic marketers need to learn more about: Innovative AI use cases
[24:25] Subcultures and trends to follow: Storytelling trends in media
[27:35] Largest opportunity and threat to marketers today: Complacency
Resources mentioned:
OneTrust
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Connect with Michael Schanker and OneTrust:
Michael Schanker on LinkedIn
OneTrust on LinkedIn
OneTrust on Instagram
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OneTrust on X
Connect with Alan Hart and Deloitte Digital:
Alan Hart on X
Alan Hart on LinkedIn
Deloitte Digital on LinkedIn
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Justin Schwartz, commercial IT leader at Marathon Petroleum, shares how his team is bringing people and technology together to drive meaningful change across the business. He highlights that understanding the needs of different users, from field staff to traders, is key to shaping effective solutions—and emphasizes the importance of starting with the real business problem rather than simply chasing new technology.
Justin explains how field experiments with AI agents are helping his team learn in real time and improve performance, all while keeping humans at the center of innovation. He encourages leaders navigating rapid transformation to build an inclusive culture, engage teams early, and manage change with transparency and curiosity. Justin also notes that the pace of technology is only increasing, and that actively absorbing information and quickly adopting new ways of working is essential for long-term success.
In this episode, you'll learn:
Why engaging your people first, pinpointing real business challenges and designing solutions with clear value are crucial for leading successful transformation
Ways to accelerate progress by making experimentation a habit, learning alongside your teams and quickly applying new insights
Strategies to build a resilient team that is equipped to handle rapid transformation together
Key highlights:
[00:00] Introduction
[01:00] Zone defense: Four kids under 12
[02:00] Justin's path to Marathon
[02:40] The scope of Marathon
[03:30] Transformation throughout Justin's career
[04:50] Doing "transformation" right
[06:00] Justin's favorite transformation
[07:50] Fostering culture during transformation
[10:10] Experimenting with AI agents
[11:40] Staying human-centric
[13:20] An experience that defines you: Learning from challenges
[15:20] Advice to your younger self: Focus on listening
[16:20] A topic marketers need to learn more about: Deeper understandings
[17:10] Subcultures and trends to follow: Human elements of digital transformation
[18:20] Largest opportunity and threat to marketers today: The rate of change
Resources mentioned:
Marathon Petroleum Corporation
Dreamforce
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Connect with Justin Schwartz and Marathon Petroleum Corporation:
Justin Schwartz on LinkedIn
Marathon Petroleum Corporation in LinkedIn
Marathon Petroleum Corporation on Instagram
Marathon Petroleum Corporation on YouTube
Connect with Alan Hart and Deloitte Digital:
Alan Hart on X
Alan Hart on LinkedIn
Deloitte Digital on LinkedIn
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Oliver Steil, chief executive officer (CEO) at TeamViewer, shares how his team is reshaping the digital workforce across industries by enabling remote access, facilitating proactive issue remediation, and increasing productivity through automation for both frontline and technical workers. He details the importance of making information easily accessible to specialists wherever they are, explains how AI-powered automation can proactively address issues before they impact users, and highlights the value of strong business collaborations to achieve seamless workflows.
Oliver encourages marketing leaders to embrace new technology to drive productivity, speaks about the potential risk of falling behind in a faster-paced, competitive environment, and advocates the importance of staying network-focused and open to change.
Key highlights:
[00:00] Introduction
[01:00] Dreamforce
[02:00] Olivers path to TeamViewer
[03:25] The scope of TeamViewer
[05:35] Alan's manufacturing experience
[07:45] Bringing the digital experience to the floor
[09:55] How AI is changing work
[12:20] Proactive issue remediation
[15:55] Remote work
[17:20] Collaboration opportunities
[19:30] Collaborations at scale
[21:15] Understanding your role
[22:30] An experience that defines you: Shifting from engineering to consulting
[25:05] Advice to your younger self: Network even more
[25:40] A topic marketers need to learn more about: Seeing opportunity in disruption
[26:50] Subcultures and trends to follow: International politics
[28:45] Largest opportunity and threat to marketers today: Increased productivity
Resources mentioned:
TeamViewer
Dreamforce
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Connect with Oliver Steil and TeamViewer:
Oliver Steil on LinkedIn
TeamViewer on LinkedIn
TeamViewer on Instagram
TeamViewer on YouTube
TeamViewer on Threads
Connect with Alan Hart and Deloitte Digital:
Alan Hart on X
Alan Hart on LinkedIn
Deloitte Digital on LinkedIn
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Dion Smith, senior vice president (SVP) of worldwide (WW) partner ecosystem at Siemens reveals how the 175-year-old and highly diverse organization, is transforming complexity into clarity by breaking away from historical silos with its "one tech mission." This strategic shift aims to unify their data, enabling Siemens to solve larger challenges and deliver better client results. He also highlights the strategic importance of collaboration and the use of marketing development funds (MDFs) and dual registration to foster alignment and measurable success for all sides.
Dion offers clear advice to leaders navigating their transformations: prioritize the customer journey and let data guide every major decision. Through a candid account of how his dyslexia became a professional superpower, Dion urges others to see value in different perspectives, to fail fast, stay focused on the future, and embrace how AI is freeing people from repetitive tasks to tackle higher-value strategic work. From his perspective, using AI for smarter personalization and predictive insight must always be balanced with respect for consumer trust, ensuring outreach feels supportive rather than intrusive.
In this episode, you'll learn:
How finding commonalities in complex data leads to clarity and unified strategies
Ways to connect marketing investments to measurable outcomes that drive more effective collaboration campaigns
Strategies to balance AI-driven personalization with consumer trust for ethical, impactful engagement
Key highlights:
[00:00] Introduction
[01:15] A near-death experience
[03:30] Dion's path to Siemens
[05:10] His role and the scope of the company
[06:45] The "one tech mission"
[08:00] Managing a large amount of complexity
[10:15] Lessons learned through transformation
[12:55] The role of MDFs and dual registration
[16:20] Advice for leaders driving transformation
[17:55] An experience that defines you: Embracing dyslexia
[22:30] Advice to your younger self: Delay reactions until you have the data
[24:00] A topic marketers need to learn more about: Finding clarity in complexity
[28:55] Subcultures and trends to follow: Agentic AI
[31:30] Largest opportunity and threat to marketers today: Consumer trust around AI practices
Resources mentioned:
Jeff Bezos "Why It's Always Day One" video
INSEAD Business School
Dreamforce
Hewlett-Packard (HP) Garage Origin Story
Follow the podcast:
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Connect with Dion Smith and Siemens
Dion Smith on LinkedIn
Siemens on LinkedIn
Siemens on Instagram
Siemens on YouTube
Connect with Alan Hart and Deloitte Digital:
Alan Hart on X
Alan Hart on LinkedIn
Deloitte Digital on LinkedIn
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