Human error shapes everything around us.
It destroys careers and topples dictators.
It chips your favorite mug. It discovers penicillin.
All the tiny slipups that constantly happen around us have the potential to become the defining moment of a person, company or civilization. Understanding the mechanics of why and how humans make mistakes is elementary knowledge for anyone who leads. Knowing how to prevent it, and how to deal with the fallout, is often the difference between a great party story and the worst day of your life.