Episodes
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"If you don't set your own goals, somebody else will."
This week on Wrench Turners Podcast
Technician and Content Creator
Rob Buttrick aka "TheVWMechanic
Rob shares his early memories of his grandfather working on cars, his first job at a taxi firm, and the challenges he faced in his early years. We discussed his transition to working as a Volkswagen specialist, climbing the ranks, becoming a master technician, and his content creation journey.
Let’s get into it.
J.
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I’m Joshua Taylor and at Wrench Turners, we're developing Technicians into High-Value Leaders. Click my name + follow + 🔔 to get daily automotive service content.
You can find Wrench Turners Merch here:
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Wrench Turners Website/Newsletter
www.wrenchturners.online
Chapters
00:00 Introduction
00:56 Early Interest in Cars
06:29 Getting Into the Trade
09:05 First Job at a Taxi Firm
09:44 Challenges in the First Year
15:20 Moving to a Volkswagen Specialist
20:51 Starting Content Creation
27:42 Challenges of Being a Mechanic
29:54 Advice for Mechanics
31:50 Upcoming Content
35:21 Conclusion
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Fireman? ...No, Foreman.
"It was kind of an accident if I'm being honest." -Clinton
This week on Wrench Turners Podcast
Mechanic, Foreman, and Leader
Sonic Automotive Group
Clinton Cruz
Key Takeaways:
1️⃣ Unexpected events can lead to discovering a passion
2️⃣ Technicians need to take ownership of their training
3️⃣ Managing different personalities within the shop is challenging
J.
—-
I’m Joshua Taylor and at Wrench Turners, we're developing Technicians into High-Value Leaders. Click my name + follow + 🔔 to get daily automotive service content.
You can find Wrench Turners Merch here:
https://lnkd.in/g9tR8ZcF
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Episode Summary
Clinton Cruz shares his journey into the automotive trade, starting with a car repair accident that led him to discover his passion for fixing cars. He worked at a gas station repair facility before moving to a Dodge dealership and eventually transitioning to a Toyota dealership. Clinton emphasizes the importance of following instructions and learning from mentors in order to become a good leader. He also discusses his love for working on Supras and reflects on the changes in the automotive industry over the years. In this conversation, Clinton Cruz and Joshua Taylor discuss the challenges of being a leader in a shop and the importance of communication and training in the automotive industry. Clinton emphasizes the need for technicians to take ownership of their training and to surround themselves with good people who can inspire and mentor them. They also discuss the importance of separating personal and professional feedback and the value of building relationships with other technicians. The conversation ends with Joshua sharing his plans for future podcast episodes.
Chapters
00:00 Introduction and Background
00:29 Getting Into the Trade
05:15 Transition to a Dodge Dealer
07:36 Transition to a Toyota Dealer
11:35 Working at Toyota
24:10 The New Supra
24:36 Discussion on the high price of sports cars
27:12 Clinton's progression in the automotive industry
28:21 Challenges of being a leader in the shop
32:05 The importance of separating personal and professional
36:59 Clinton's advice for technicians
49:01 The value of surrounding yourself with good people
50:05 Closing remarks and upcoming episodes
Keywords
automotive trade, car repair, gas station, Dodge dealership, Toyota dealership, following instructions, mentors, leadership, Supra, automotive industry, automotive industry, leadership, communication, training, personal development, relationships
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Missing episodes?
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"Be true to you and let them talk." - Wendy
This week on Wrench Turners Podcast
BDC Specialist and Trainer
Serial Student in Automotive and people
Podcast Host of The Human Side of AI
BDC Angels LLC owner, 😇🚐☎️ Wendy Reeves
Wendy Reeves shares her journey in the automotive industry, starting as a title clerk and eventually running a successful BDC business that just hired 40 new agents to support the business growth.
Key Takeaways:
1️⃣ Building a supportive community is crucial for personal and professional growth.
2️⃣ Accountability and work ethic are important qualities for both sales and service professionals.
3️⃣ Open communication and feedback within the dealership are essential for improvement.
You can find Wendy on Linkedin:
https://www.linkedin.com/in/wendy-reeves/
Or check her BDC Angels Website directly
https://bdcangels.com/
Let’s get into it.
J.
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I’m Joshua Taylor and at Wrench Turners, we're developing Technicians into High-Value Leaders. Click my name + follow + 🔔 to get daily automotive service content.
You can find Wrench Turners Merch here:
https://lnkd.in/g9tR8ZcF
Get into Riverside.fm for FREE (my recording software)
https://lnkd.in/g6c9wKk2
Summary
In this episode of the Wrench Turners podcast, Joshua Taylor interviews Wendy Reeves, the founder of BDC Angels, a company focused on improving communication between guests and dealerships. Wendy shares her journey in the automotive industry, starting as a title clerk and eventually running a successful business. She discusses the importance of building a supportive community and the impact of COVID-19 on personal interactions. Wendy also highlights the growth of the SDL (Service Drive Live) community and the positive changes in the automotive industry. The conversation with BDC Wendy focused on the challenges and differences between building BDCs in the past and present. One of the biggest challenges today is the gap between sales and BDC, as well as the presence of too many hands in the BDC. Communication between departments, such as sales, BDC, and service, is crucial for success. The conversation also touched on the importance of accountability, work ethic, and effective communication in both sales and service. BDC Wendy advised mechanics to be true to themselves and not compromise their values, while also emphasizing the need for open communication and feedback within the dealership.
Chapters
00:00 Introduction and Mama Shark
03:00 The Power of Community
04:55 Early Automotive Career
08:51 First Year as a Title Clerk
13:14 Transition to BDC Angels
20:01 Challenges of Building a Service BDC
20:55 Evolution of BDCs and Challenges
22:07 Communication Gap between Sales and BDC
22:52 Too Many Hands in the BDC
23:23 Broken Culture in BDCs
24:03 The Importance of Communication
25:23 The Role of Technicians in the BDC
26:19 Different Sales Approaches in BDC
27:16 The Importance of Empathy in BDC
27:39 Selling Appointments, Not Cars
28:23 The Impact of Communication on Customer Experience
29:19 The Need for Improved Communication
30:22 The Role of High-Value Leaders in Improving Communication
31:12 The Challenges of Communication in the Automotive Industry
32:16 The Importance of Accountability and Communication in the Shop
34:07 The Impact of Communication on Work Ethic
35:29 The Power of Conversation and Communication
36:36 The Importance of Sharing Information and Feedback
37:46 The Consequences of Dirty Data and Poor Communication
39:06 The Importance of Accountability and Coaching
41:21 Being True to Yourself and Letting Others Talk
44:18 Taking Care of Yourself and Minding Your Own Business
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"I'm not a desk person. There's no way I could sit at a desk and sit there all day and do nothing." - Madison
This week on Wrench Turners Podcast
RSE Mechanic
Madison Wheeler
Key Takeaways:
1️⃣ Stable routines lead to success.
2️⃣ Old vs New; not the same diagnostic steps.
3️⃣ Having faith in yourself can change outcomes.
Let’s get into it.
J.
—-
I’m Joshua Taylor and at Wrench Turners, we're developing Technicians into High-Value Leaders. Click my name + follow + 🔔 to get daily automotive service content.
You can find Wrench Turners Merch here:
https://lnkd.in/g9tR8ZcF
Get into Riverside.fm for FREE (my recording software)
https://lnkd.in/g6c9wKk2
Summary
In this conversation, Joshua Taylor interviews Madison Wheeler, a female mechanic, about her journey into the automotive industry. Madison shares how her interest in trucks and a desire for a more stable routine led her to pursue a career as a mechanic. She started in heavy-duty vehicles and then transitioned to working at a Toyota dealership before moving to a Nissan dealership. Madison discusses the differences between working on Toyota and Nissan vehicles, highlighting the engineering and manufacturing variances. She also mentions the challenges of diagnosing and repairing custom and classic cars at an independent shop. In this conversation, Madison discusses the challenges of transitioning from working on old cars to new cars within the same day. She also shares her experiences working at a Toyota dealership, Nissan dealership, and an independent shop. Madison highlights the importance of leadership and how it can impact a mechanic's happiness and productivity. She advises mechanics to have faith in themselves, work smarter not harder, and appreciate the support and guidance of their leaders.
00:00 Introduction and Technical Difficulties
01:32 Getting Into the Automotive Industry
06:03 First Year as a Mechanic
08:43 Transition to Nissan and Meeting Richard Mueller
11:19 Difference Between Toyota and Nissan
12:40 Different Car Brands and Models
13:16 Simplicity in Manufacturing
14:08 Working on German Cars
14:53 Challenging Repairs and Diagnostics
16:28 Switching Between Old and New Cars
17:04 Advancements in Diagnostic Tools
18:01 Working on Different Car Models
19:00 Importance of Leadership in the Workplace
20:00 Advice for Mechanics
21:42 Appreciating Good Leadership
24:55 Overcoming Challenges as a Female Mechanic
31:03 Importance of Appreciation and Respect
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"Be more concerned about the job you're getting paid for than getting paid for the job you're doing" - Christopher
This week on Wrench Turners Podcast
Master Technician, Race Car Mechanic, and Shop Foreman
Cobourg Mazda
Christopher Johnson
Key Takeaways:
1️⃣ Christopher's passion for racing sparked his career in automotive. "Personal Interests" can drive a long career in automotive.
2️⃣ Bringing outside experiences into a dealership can help provide a perspective that the team and business may have never experienced before.
3️⃣ Accountability and a willingness to learn from mistakes are key to professional development and respect in the automotive industry.
Let’s get into it.
J.
—-
I’m Joshua Taylor and at Wrench Turners, we're developing Technicians into High-Value Leaders. Click my name + follow + 🔔 to get daily automotive service content.
You can find Wrench Turners Merch here:
https://lnkd.in/g9tR8ZcF
Get into Riverside.fm for FREE (my recording software)
https://lnkd.in/g6c9wKk2
Summary
In this episode, Christopher Johnson shares his journey in the automotive industry, from his early fascination with racing to his experiences working at race shops and dealerships. He emphasizes the importance of holding oneself accountable and taking pride in the work being done. Christopher's advice for mechanics is to focus on doing the job they are getting paid for, rather than worrying about how much they are getting paid for the job. Overall, his story highlights the passion and dedication required to succeed in the automotive industry.
Chapters
00:00 Introduction
00:36 Getting into Automotive
02:23 Early Racing Experiences
04:42 First Year Working on Cars
06:04 Apprenticeship Experience
07:57 Working at a Race Shop
08:54 Transition to a Dealership
12:04 Working on Race Cars
16:57 Transition to Mazda Dealership
19:27 Moving Back to Coburg
23:33 Advice for Mechanics
26:19 Conclusion
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Retaining Knowledge - 10 Mill Mastery - Series 9 - Episode 2
The Lads:Marshall SheldonStephan Dos SantosRichard MuellerRussell Wickham
Summary
The conversation revolves around the topic of how to remember and retain knowledge in the field of automotive repair. The participants discuss various strategies, including teaching others, writing things down, creating Google Docs, and sharing information with colleagues. They also mention the importance of accessing stored bulletins and notes, as well as the value of hands-on experience and learning from the school of hard knocks. The conversation highlights the need for continuous learning and the challenges of staying up-to-date in a rapidly evolving industry.
Takeaways
Teaching others helps in revisiting and retaining knowledge. Writing things down, creating Google Docs, and storing information online can aid in remembering and recalling information. Accessing stored bulletins and notes can provide valuable guidance when working on older vehicles. Hands-on experience and learning from the school of hard knocks are essential for retaining knowledge. Continuous learning is crucial in the automotive repair industry to keep up with advancements and changes.J.—I’m Joshua Taylor and at Wrench Turners, we're developing Technicians into High-Value Leaders. Click my name + follow + 🔔 to get daily automotive service content.You can find Wrench Turners Merch here:https://lnkd.in/g9tR8ZcFCheck out the Website here:www.wrenchturners.online
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"We have to invest in them for there to be hope" - Michael
This week on Wrench Turners Podcast
Nissan Master Technician, EV, GT-R, and CVT Specialist
Royal Oak Nissan
Michael Hillsden
Key Takeaways:
1️⃣ Invest in personal and professional development through training, mentorship, and engaging in healthy competition to enhance skills, income potential, and career growth.
2️⃣ Value and fairly compensate work, pursue passions outside of work, and foster a supportive community by acknowledging contributions and providing guidance to the next generation.
3️⃣ Adapt to industry changes by innovating in mentorship, compensation structures, and leveraging brand training, to foster team building and leadership development for both personal and financial success.
Let’s get into it.
Find the episode:
Spotify:
YouTube:
J.
—-
I’m Joshua Taylor and at Wrench Turners, we're developing Technicians into High-Value Leaders. Click my name + follow + 🔔 to get daily automotive service content.
You can find Wrench Turners Merch here:
https://lnkd.in/g9tR8ZcF
Get into Riverside.fm for FREE (my recording software)
https://lnkd.in/g6c9wKk2
SummaryIn this conversation, Michael Hillsden and Joshua Taylor discuss various topics related to the automotive industry and personal growth as a technician. They talk about the benefits of professional development programs, the value of being paid for your work, and the time commitment required to pursue passions. They also emphasize the importance of acknowledging and appreciating others, as well as the significance of introductions and outros in a podcast. Michael shares his journey into the automotive industry and his love for Nissan cars. They discuss the role of education and personal experience in becoming a skilled technician. They also touch on the challenges and growth in the first year of an apprenticeship and the changing landscape of apprenticeships in the industry. The conversation highlights the need for shop foremen and mentors and the importance of compensating them for their mentorship and leadership. They discuss the benefits of competitions and investing in young technicians, as well as the impact of competitions on personal growth. The conversation concludes with Michael offering one piece of advice for technicians to be happy, healthier, and more productive tomorrow. The conversation highlights the importance of investing in oneself and honing one's craft in the automotive industry. It emphasizes the significant impact of brand training on income and career progression. Additionally, it emphasizes the role of finding a high-value leader in personal development and financial success.
Chapters00:00 Introduction and Getting to Know Each Other01:14 Benefits of Professional Development Programs
02:01 The Value of Being Paid for Your Work
03:27 The Time Commitment of Pursuing Passions
04:09 Acknowledging and Appreciating Others
05:05 The Importance of Introductions and Outros
06:42 The Excitement of Being a Part of a Podcast
08:57 What Got Michael Into the Automotive Industry1
0:52 The Love for Nissan Cars
13:19 The Role of Education and Personal Experience
15:36 The Challenges and Growth in the First Year
18:07 The Changing Landscape of Apprenticeships
21:39 The Need for Shop Foremen and Mentors
25:06 The Personal and Professional Impact of Mentors
29:18 Compensation for Mentorship and Leadership
36:19 The Benefits of Competitions and Investing in Young Technicians
44:05 The Impact of Competitions on Personal Growth
46:21 The Importance of Healthy Competition and Team Building
48:12 One Piece of Advice for Technicians
48:24 Investing in Yourself and Your Craft
51:42 The Impact of Brand Training on Income
53:35 Finding a High-Value Leader
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"Don't make long-term decisions on short-term emotions" - Kevin
This week on Wrench Turners Podcast
Technician, Professor, Consultant, and Entrepreneur
WholeFleet Diagnostics and VieTech Training & Consulting Inc.
Kevin Vieth
Key Takeaways:
1️⃣ The early years in the automotive industry emphasize mastering basic tasks and the necessity of investing in advanced equipment and training to stay competitive, especially with evolving technologies like EVs.
2️⃣ Addressing the educational gap with updated training that includes technical skills, soft skills, and leadership development is vital due to the loss of experienced leaders and the need for a positive work culture.
3️⃣ Encouraging continuous self-development and structured, comprehensive training is essential for filling the mentorship void, ensuring technicians stay updated and motivated, thereby fostering the growth of well-rounded professionals in the automotive industry.
Let’s get into it.
J.
—-
I’m Joshua Taylor and at Wrench Turners, we're developing Technicians into High-Value Leaders. Click my name + follow + 🔔 to get daily automotive service content.
You can find Wrench Turners Merch here:
https://lnkd.in/g9tR8ZcF
Get into Riverside.fm for FREE (my recording software)
https://lnkd.in/g6c9wKk2
WholeFleet Diagnostics
www.wholefleet.ca
VieTech Training & Consulting Inc.
https://vietech.ca/
Summary
In this conversation, Kevin Vieth and Joshua Taylor discuss various aspects of the automotive trade. They cover topics such as the challenges faced in the early years of the trade, the cost of equipment, struggles in small shops, the challenges of EV equipment, the importance of investing in equipment and training, the need for genuine content for technicians, and the importance of teaching respect and discipline to younger generations. Overall, the conversation highlights the complexities and evolving nature of the automotive trade. The conversation explores the challenges faced by the automotive industry in terms of the loss of experienced leaders, the lack of compulsory training, and the need for ongoing education. It highlights the importance of leadership in the shop and the impact of training on technician satisfaction and productivity. The conversation also emphasizes the need for mechanics to take care of their physical and mental health and to focus on self-development.
Chapters
00:00 Introduction and Clip Marking
03:13 Getting into the Trade
04:23 Challenges in the Early Years
07:26 Monotony and Making Money
09:42 The Cost of Equipment
11:07 Struggles in Small Shops
12:06 Challenges with EV Equipment
13:11 Investing in Equipment and Training
15:08 The Importance of Service Advisor Education
16:08 The Lack of Technician Training
18:03 The First Year in the Trade
19:14 Building Relationships with Experienced Technicians
21:37 Understanding the Challenges of Younger Generations
23:28 Teaching Respect and Discipline
25:54 Loss of Experienced Leaders
26:24 Average Time in Trade
27:43 Lack of Experienced Veterans
28:16 Importance of Leadership in the Shop
30:13 Lack of Compulsory Training
31:04 Training Requirements in Canada vs. US
32:28 Lack of Ongoing Training
33:06 Mandatory Yearly or Bi-Yearly Updates
37:39 Challenges of Training in a Shop
41:25 Investing in Employees
45:37 Advice for Mechanics
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"I think that's my favourite part, talking to customers" - Hunter
This week on Wrench Turners Podcast
RSE Mechanic, Solo Shop Owner, and Content Creator
Hunter Layton aka "Motorcycle Guy"
https://www.youtube.com/@motomedicyyc
Key Takeaways:
1️⃣ Transitioning to mobile repair, mechanics need to acquire new business skills such as customer relations and sales.
2️⃣ Building trust with customers is key and requires understanding their needs, effective communication, and consistent quality service, even though not every interaction will result in satisfaction.
3️⃣ Health and fitness are crucial in demanding jobs like automotive and motorcycle repair, so technicians should prioritize their well-being for long-term career success.
Let’s get into it.
J.
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I’m Joshua Taylor and at Wrench Turners, we're developing Technicians into High-Value Leaders. Click my name + follow + 🔔 to get daily automotive service content.
You can find Wrench Turners Merch here:
https://lnkd.in/g9tR8ZcF
Wrench Turners Website
https://www.wrenchturners.online
Riverside FM
https://riverside.fm/?utm_campaign=campaign_1&utm_medium=affiliate&utm_source=rewardful&via=joshua-taylor
Hunters YouTube:
https://www.youtube.com/@motomedicyyc
Hunters Inst:
https://www.instagram.com/motomedicyyc
Hunters TT:
https://www.tiktok.com/ @motomedicyyc
Summary
In this conversation, Joshua Taylor interviews Hunter Layton, also known as Motorcycle Guy, about his experience as a mobile motorcycle mechanic. They discuss Hunter's tool collection, how he got into the trade, his transition to being a mobile mechanic, and the challenges and lessons he has learned as an entrepreneur. They also explore the importance of communication with customers and how to get them excited about the repair and maintenance process. The conversation covers various topics related to the automotive and motorcycle industry, including shopping for parts, pay and work structure, building trust, taking care of your body, diet, and health, the importance of health in the industry, advice for technicians, future plans and collaboration, and appreciation for positive content.
Chapters
00:00 Introduction
00:46 Hunter's Tool Collection
03:28 Getting Into the Trade
06:08 Motorcycle Apprenticeship
10:07 Hunter's Motorcycles
11:44 Changing Bikes
12:44 Value of Motorcycles
15:06 First Year as an Apprentice
19:05 Transition to Mobile Mechanic
21:39 Benefits of Being Mobile
25:09 Challenges of Being an Entrepreneur
26:34 Dealing with Difficult Customers
29:05 Lessons Learned
34:39 Communicating with Customers
36:30 Getting Customers Excited
38:26 Shopping for Parts
39:41 Pay and Work Structure
40:58 Building Trust
41:33 Taking Care of Your Body
45:06 Diet and Health
47:34 The Importance of Health in the Industry
48:46 Advice for Technicians
49:12 Future Plans and Collaboration
51:32 Appreciation for Positive Content
52:43 Closing Remarks
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In this episode of Series 9 of 10 Mill Mastery, we discuss improving Mechanic communication with Service Advisors and Customers.The Lads:Marshall SheldonStephan Dos SantosRichard MuellerRussell WickhamJ.—I’m Joshua Taylor and at Wrench Turners, we're developing Technicians into High-Value Leaders. Click my name + follow + 🔔 to get daily automotive service content.You can find Wrench Turners Merch here:https://lnkd.in/g9tR8ZcFCheck out the Website here:www.wrenchturners.online
Summary
Confidence in their knowledge and skills helps technicians communicate more effectively with advisors, leading to better sales outcomes.
Building trust, particularly for newer or younger technicians, can be bolstered by involving more experienced staff.
It's vital to clearly explain technical issues in layman's terms and prioritize repairs to prevent overwhelming customers with choices.
Emphasizing empathy, honesty, and simplicity in communication strategies leads to successful interactions and transactions.
Key Takeaways
Communication with advisors is improved by confidence in the technician's knowledge and clarity in explanations.
Building trust is key, especially for younger, less experienced technicians.
Sometimes, bringing in a senior technician to confirm the younger technician's assessment can help build trust.
Learning the systems thoroughly, potentially through training, enhances confidence.
Communication skills like tone, inflection, and not being overwhelmed with technical jargon are crucial.
Understanding how to prioritize repairs and explain them to customers is important.
It's essential to have a good relationship between advisors and technicians, avoiding undermining each other.
Having an empathetic approach and being direct with customers can be effective.
Presenting a few clear options, rather than overwhelming with many, can help close deals.
Honesty and prioritization in communication with advisors assist in building trust and selling services effectively.
Chapters00:00 Improving Communication with Advisors
02:36 Building Confidence and Trust
06:56 Effective Communication with Advisors and Customers
17:42 Remembering and Sharing Knowledge
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"Patience is the weapon against deception" -Aaron
This week on Wrench Turners Podcast
Experienced Service Leader
Aaron Bratcher
Key Takeaways:
👉 Understanding personal motivations can help drive career development
☝ Holding oneself accountable is crucial for effective leadership
🤙 Personal experiences can be applied to prevent similar mistakes
Let’s get into it.
J.
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I’m Joshua Taylor and at Wrench Turners, we're developing Technicians into High-Value Leaders. Click my name + follow + 🔔 to get daily automotive service content.
You can find Wrench Turners Merch here:https://lnkd.in/g9tR8ZcF
Check out the Website here:
www.wrenchturners.online
03:04 Starting in the Automotive Industry
08:57 Lack of Opportunities and Training
15:00 The Importance of Training and Certification
26:02 Motivation and Personal Drive
26:35 The Impact of Irresponsible Financial Behavior
27:14 Lessons Learned from Personal Experiences
28:38 Overcoming Challenges in the Last Five Years
36:02 The Importance of Decision-Making and Accountability
41:19 The Power of Patience
47:58 The Future of Alternative Fuels
50:24 Upcoming Episodes and Merchandise
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"Tick that off the list, breathe..." - JadeThis week on Wrench Turners PodcastMechanic, Content Creator, and Inspiring Woman in AutomotiveJade PriceKey Takeaways:👉 Don't let the opinions of others hold you back from taking risks and pursuing what makes you happy.☝ Learning and trusting yourself can be challenging, but it is essential for personal and professional development.🤙 Mistakes are a part of the learning process, and building self-confidence is crucial in overcoming them.Summary:In this conversation, Jade Price shares her journey in the automotive industry, from her passion for cars to her experiences as a mechanic. She discusses her love for JDM cars and her desire to get into drifting. Jade also talks about the challenges she faced as a woman in a male-dominated trade and how she overcame them. She shares funny stories and anecdotes from her time in the shop and emphasizes the importance of pursuing your passion and staying true to yourself. In this conversation, Jade and Joshua discuss the importance of taking risks and not letting the opinions of others hold you back. They also explore the detrimental effects of working in a toxic environment and the challenges of learning and trusting oneself. The conversation highlights the significance of dealing with mistakes and building self-confidence. They touch on the importance of seeking professional help when needed and finding therapeutic release in cars. The conversation concludes with the advice to just go for it and pursue what makes you happy.Let’s get into it.J.—I’m Joshua Taylor and at Wrench Turners, we're developing Technicians into High-Value Leaders. Click my name + follow + 🔔 to get daily automotive service content.You can support Wrench Turners by checking out the Merch here:https://lnkd.in/g9tR8ZcFWebsite: www.wrenchturners.onlineChapters03:04 Getting into the Trade and First-Year Experience08:54 Passion for Cars and Love for JDM13:55 Challenges and Funny Stories in the Automotive Industry27:11 Overcoming Challenges and Pursuing Your Passion29:51 Taking Risks and Overcoming Regret31:07 The Detriment of Working in a Toxic Environment32:05 Challenges in Learning and Trusting Yourself34:41 Dealing with Mistakes and Building Self-Confidence37:31 The Importance of Seeking Professional Help47:57 Finding Therapeutic Release in Cars56:13 Advice for Mechanics: Just Do It
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"I'm going to go get back into it, and it has been the greatest thing that's happened." ...Steve
This week on Wrench Turners Podcast
Shop Foreman and Mechanic
International Auto Group
Steve Kill
Key Takeaways:
Follow your passion and pursue a career that you truly enjoy. Support and encouragement from mentors and leaders are crucial Mistakes are a part of the learning process Leaders in the shop should have empathy, patience, and the ability to listen Knowing your worth and staying humble is key to being a successful technicianLet’s get into it.
J.
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I’m Joshua Taylor and at Wrench Turners, we're developing Technicians into High-Value Leaders. Click my name + follow + notification to get daily automotive service content.
You can find Wrench Turners Merch here:
https://mr-joshua-taylor.creator-spring.com/
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"Listen and Silent are spelled with the same letters" - ChrisThis week on Wrench Turners PodcastTikTok and RockED Content CreatorExperienced Service AdvisorChris CraigKey Takeaways:🤝 Communication is key for technicians and service advisors to work effectively together.🏫 Training and coaching are essential for service advisors to improve their skills and provide better service.✊ Building strong relationships at work is essential for a positive work environment and personal well-being.Let's get into it.PS. you can find Chris's Book, The Service Advisors Starter Guide here:https://chrismfcraig.files.wordpress.com/2023/03/the-service-advisors-starter-guide-ebook-final-edit-1.pdfJ.—I’m Joshua Taylor and at Wrench Turners, we're developing Technicians into High-Value Leaders. Click my name + follow + notification to get daily automotive service content.
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"People repeat what you recognize them for" ...Ed
This week on Wrench Turners Podcast
Best Selling Author of Mile One: https://amzn.to/49pg4SX
Chief Operating Officer of Bozard Ford Lincoln
Ed Roberts
In today’s short episode, recorded while at #nada2024, we talk about "How to KEEP technicians"
Key Takeaways:
🤝 Nurturing and developing leadership skills in technicians is crucial for their growth and success.
✍ Creating an environment where technicians can thrive and feel valued is essential for retaining them.
🏫 Continuous learning and personal development are key to becoming a better leader and technician.
🗞 Having non-negotiables and prioritizing safety in the workplace is important for maintaining high standards.
PS. Did anyone catch the easter egg?
J.
—
I’m Joshua Taylor and at Wrench Turners, we're developing Technicians into High-Value Leaders. Click my name + follow + notification to get daily automotive service content.
www.wrenchturners.online
00:00 - Introduction and Personal Updates
05:25 - The Challenge of Filling and Keeping Technicians
08:11 - Creating Intimate Knowledge of Technicians
09:08 - Nurturing and Developing Leadership Skills
10:06 - Balancing Team Growth and Individual Development
12:34 - The Importance of Leadership and Continuous Learning
14:10 - Dealing with Mistakes and Negative Situations
15:26 - Non-Negotiables and Safety in the Workplace
19:31 - The Value of Processes and Organization
23:38 - Asking for Personal and Professional Growth
25:06 - Advice for Technicians: Take Initiative and Work on Personal Development
28:00 - Conclusion and Book Recommendation
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"Can it power a headlight?" ...AndrewThis week on Wrench Turners PodcastAutomotive Mechanic and Shop ForemanBannister Automotive GroupBannister GP HondaAndrew KingIn today’s episode, we talk about:✅ Plumbing a better option? ✅ Why haven’t you done that?✅ Doctor of the houseLet's get into it.Key Takeaways:Find an outlet outside of work to unwind and manage stress.Take pride in your work and hold yourself accountable.Look for opportunities to progress and build from within.Continuously improve your skills and knowledge. Properly booking engine jobs can be a complex process that requires time and attention to avoid chargebacks.Running shops with a small number of technicians (6-15) can be challenging due to the lack of revenue to support dedicated staff for tasks like warranty administration and service writing.Generating enough revenue is crucial to justify hiring additional staff and improving the overall efficiency of the shop.Finding healthy outlets to relieve stress is essential in the automotive industry, as resorting to unhealthy coping mechanisms can worsen the situation.Recognizing the need for change and seeking help when needed is crucial for personal and professional growth in the industry.J.—Please consider sharing this and following me Joshua Taylor if you found the content to be helpful.www.wrenchturners.onlineWrench Tuners Merchhttps://mr-joshua-taylor.creator-spring.com/
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"They had the one old journeyman tech and they're like, just stay out of his way. Don't piss him off" ...Tristan
Does that resonate with any of you?... I know it did for me.
This week on Wrench Turners Podcast
RSE BSE Automotive Mechanic and Shop Foreman
Hyatt Infiniti
Tristan Pelletier
In today’s episode, we talk about:
✅ RAP not RAT
✅ Staying out of the way
✅ A complete screwdriver...
Let's get into it.
Takeaways:
➡ Ask questions and seek help when facing challenges in diagnostics
➡ Reduce time to question and avoid spending excessive time on a problem without seeking assistance
➡ Build camaraderie and respect in the shop by helping and supporting fellow technicians
➡ Maintain a positive attitude and willingness to learn and adapt in the ever-changing automotive industry
➡ Having a deep understanding of the product being worked on can significantly reduce diagnostic time.
➡ When working on a flat-rate pay system, it is important to look at hours by the pay period or month rather than by the day or job.
➡ Focusing on the overall pay period or month can help maintain motivation and prevent discouragement during challenging days.
J.
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Please consider sharing this and following me Joshua Taylor if you found the content to be helpful.
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"What did I get myself into?" - Daniel
This week on Wrench Turners Podcast
Shop Foreman and Mechanic
Porsche of Monterey
Daniel Lee
In today’s episode, we talk about:
✅ Loud Emotional V8's
✅ Front vs Rear Engine
✅ Needing to do better.
Rough Chapters
🤜 Getting Into the Trade
🤜 The Challenges of the First Year
🤜 The Importance of Passion and Purpose
🤜 The Role of High Value Leaders
🤜 Working at a Porsche Dealership
🤜 Following Process and Detaching from Car Value
🤜 Starting with the Basics
🤜 The Importance of Grounds
🤜 Taking a Step Back
🤜 The Power of Walking Away
🤜 Understanding How Things Work
J.
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"Money still had emotion attached to it, because I grew up with very little" - JamieThis week on Wrench Turners PodcastRe-Activated MechanicMulti-rooftop Independent Franchise Owner (not the shop, the brand)Jamie HolmesIn today’s episode, we talk about:✅ Crusty guy remembers it all✅ Noah's 40 days of rain is just summer in Ireland✅ In order of declining importance...Let's get into it.j.Wrench Turners Merch: https://mr-joshua-taylor.creator-spring.comWrench Turners Website: www.wrenchturners.onlineLinkedIn content: https://www.linkedin.com/in/mrjtaylorShow Takeaways:Opening a successful automotive repair shop requires a combination of technical skills, business acumen, and the ability to connect with customers.Starting a business can be challenging, and it may take time to find the right strategies and overcome obstacles.Building a strong team and creating a positive work environment are essential for the success of a business.Rough ChaptersJamie's Journey into the TradeOpening the First Master Mechanic ShopStruggles and GrowthTaking Responsibility and Doing the Right ThingTime to Fix it RightLessons from Jamie's Journey
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"Don't bother me, I'm thinking..." Calling out all you Diag Techs
This week on Wrench Turners Podcast
RSE Mechanic
Michael Robert Prce
In today’s episode, we talk about:
✅ Noisey shops
✅ Getting that immediate interview
✅ Walking all over new hires...
Let's get into it.
j.
Summary
The conversation covers topics such as personal backgrounds, getting into the trade, first-year experiences, the importance of training and pay structure, challenges of team dynamics in the shop, the value of a mentor, leaving a dealership, working at an independent shop, and transitioning to a Chrysler dealership.
Takeaways
The value of a mentor in the shop cannot be overstated. A good mentor can provide guidance, teach efficient work habits, and contribute to a positive work environment.
Training is crucial for career growth and increased earning potential. Technicians who invest in their training and continuously improve their skills are more likely to be successful and earn higher wages.
Team dynamics in the shop can greatly impact productivity and job satisfaction. Effective leadership and a supportive work environment are essential for fostering teamwork and collaboration.
Dealing with ineffective management and manipulative colleagues can be challenging. It is important to maintain professionalism and focus on personal growth and development.
Open and honest communication is key in addressing issues in the workplace. It is important to voice concerns and seek resolution constructively. Know your worth and recognize when it's time to change your career.
Consider the work mix in a shop and ensure that it aligns with your interests and skills.
Document your actions and accomplishments to support your requests for raises or compensation.
Don't settle for a negative work environment or a job that makes you unhappy.
Prioritize your happiness and well-being in your career choices.
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I'm Joshua Taylor
I help Automotive Leaders and Mechanics understand each other.
Click my name + follow + 🔔 for daily service department content.
www.wrenchturners.online
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