Episodes
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The future of passenger rail is being built right nowâand Transit Unplugged takes you inside one of the industry's biggest events to see it firsthand.
Recorded on location at the American Public Transportation Association (APTA) Rail Conference in Baltimore, this special video episode features exclusive conversations with the leaders driving some of North America's most ambitious rail projects. From the Purple Line in Maryland and MARC Train's growing commuter network to Honolulu's fully automated Skyline system and California High-Speed Rail, this is a front-row seat to the ideas, investments, and innovations shaping the next generation of public transportation.
Along the way, host Paul Comfort also takes viewers behind the scenes of the conference itself, exploring networking events, industry receptions, Baltimore's light rail system in action, and the conversations that are defining the future of mobility.
Guests include:
- Paul Skoutelas, President & CEO, American Public Transportation Association (APTA)
- Ray Biggs, Senior Project Director, Maryland Transit Administration's Purple Line
- Joshua Wolf, Administrator, Maryland Area Regional Commuter (MARC) Train
- Michael Dylan Pal, Director of Public Transit, Niagara Frontier Transportation Authority
- Mike Degenaars, General Manager, Rail, Niagara Frontier Transportation Authority
- J. Roger Morton, Director, Honolulu Department of Transportation Services
- Neil Shah, Executive Vice President, Keolis North America
In this episode:
- Why passenger rail investment continues to grow across North America
- The latest progress on Maryland's Purple Line
- MARC Train's expansion plans and record weekend ridership
- Honolulu's driverless Skyline metro and what's next
- California High-Speed Rail's newest operating partnership
- Rail's role in economic development, sustainability, and regional mobility
- Behind-the-scenes access to one of the transit industry's premier conferences
Whether you're a transit executive, planner, policymaker, or simply passionate about mobility, this special episode offers an inside look at where rail is headed next.
Credits
Host and Producer: Paul Comfort
Executive Producer: Julie Gates
Producer: Chris OâKeeffe
Editor: Patrick Emile
Associate Producer: Cyndi Raskin
Camera: Cyndi Raskin
Brand Design: Tina Olagundoye
Transit Unplugged is brought to you by Modaxo, passionate about moving the worldâs people.
For more information, visit: www.Transit Unplugged.com
Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (âModaxoâ). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.
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Southeastern Pennsylvania Transportation Authority (SEPTA) General Manager Scott Sauer joins Paul Comfort to discuss leading one of North America's most complex transit agencies through a period of transformation. After beginning his career as a trolley operator at just 19 years old, Sauer now oversees the nation's sixth-largest transit system as it modernizes aging infrastructure, grows ridership, prepares for major international events, and works toward becoming a best-in-class transit agency.
In this episode, you'll learn:
- How SEPTA is rebuilding ridership and customer confidence
- Why "Back to Basics" has become the agency's guiding philosophy
- The challenge of replacing 40- and 50-year-old rail vehicles
- How AI is beginning to improve transit maintenance and operations
- What it takes to move tens of thousands of fans during the FIFA World Cup and America's 250th anniversary celebrations
- Why Scott believes employee-driven strategic planning creates stronger organizations
- Lessons from nearly four decades of leadership inside SEPTA
Whether you're a transit executive, public sector leader, or simply interested in how major transportation systems evolve, this conversation offers practical insights into leadership, modernization, and delivering better service every day.
Credits
Host and Producer: Paul Comfort
Executive Producer: Julie Gates
Producer: Chris OâKeeffe
Editor: Patrick Emile
Associate Producer: Cyndi Raskin
Brand Design: Tina Olagundoye
Transit Unplugged is brought to you by Modaxo, passionate about moving the worldâs people.
For more information, visit: www.Transit Unplugged.com
Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (âModaxoâ). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.
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Missing episodes?
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Leadership transitions are inevitable, but successful ones are far from guaranteed. In this special on-location episode of Transit Unplugged, Paul Comfort visits Delaware Transit Corporation (DART First State) to explore a rare example of intentional succession in action.
Outgoing CEO John Sisson reflects on a 32-year career and the legacy he leaves after more than a decade leading one of America's most unique statewide transit systems. Joining him is incoming CEO Lilia Montoya, who arrives from California for her first CEO role and benefits from something few leaders receive: a month of overlap with the person she's succeeding.
Together, they discuss why succession planning matters, how organizations can preserve institutional knowledge while embracing fresh ideas, and why leadership isn't only about how you serveâit's also about how you leave.
For outgoing leaders, this episode offers lessons in stewardship, trust, and preparing the next generation. For incoming leaders, it provides insight into building relationships, honoring a legacy, and establishing a vision for the future.
Along the way, Paul explores Delaware's integrated statewide transit model, seasonal beach service, paratransit and microtransit innovations, and the close collaboration between DART First State and DelDOT that makes the agency one of the most distinctive in North America.
In this episode:
Why intentional succession is part of leadershipJohn Sisson's reflections on a 32-year transit careerLilia Montoya's journey to her first CEO roleThe value of leadership overlap and knowledge transferBalancing continuity with new ideasLessons for both incoming and outgoing executivesDelaware's statewide approach to transitBeach service, paratransit, and microtransit innovationsHow DelDOT and DART First State work together to deliver mobilityWhy leadership legacies are measured not only by what leaders build, but by what they leave behindCredits
Host and Producer: Paul Comfort
Executive Producer: Julie Gates
Producer: Chris OâKeeffe
Editor: Patrick Emile
Associate Producer: Cyndi Raskin
Camera: Cyndi Raskin
Brand Design: Tina Olagundoye
Transit Unplugged is brought to you by Modaxo, passionate about moving the worldâs people.
For more information, visit: www.Transit Unplugged.com
Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (âModaxoâ). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.
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Access to healthcare doesn't start at the doctor's officeâit starts with transportation.
In this episode of Transit Unplugged, Paul Comfort sits down with Steven Feist, Vice President and Chief Operating Officer of Coordinated Transportation Solutions (CTS), to explore the world of Non-Emergency Medical Transportation (NEMT) and its growing role in healthcare access. Steven explains how transportation brokers connect Medicaid and Medicare beneficiaries with the rides they need to reach appointments, treatments, pharmacies, and other critical services.
The conversation examines how NEMT has evolved over the past two decades, from paper manifests and phone-based eligibility checks to sophisticated platforms powered by GPS tracking, mobile apps, APIs, and virtual agents. Steven also shares how CTS partners with transit agencies such as SEPTA and coordinates with ADA paratransit providers to create more efficient, cost-effective transportation networks.
Paul and Steven discuss:
What NEMT is and why it matters The relationship between healthcare access and transportationHow transportation brokers coordinate rides across multiple modesPartnerships between NEMT providers and public transit agenciesThe role of ADA paratransit in medical transportationTechnology's impact on trip scheduling, eligibility, and customer serviceEconomies of scale in statewide and regional transportation programsThe future of autonomous vehicles and telehealth in NEMTWhy breaking down transportation silos is essential for better health outcomesWhether you work in transit, healthcare, mobility management, or public policy, this episode offers valuable insights into one of the most importantâand often overlookedâsegments of the transportation industry.
Credits
Host and Producer: Paul Comfort
Executive Producer: Julie Gates
Producer: Chris OâKeeffe
Editor: Patrick Emile
Associate Producer: Cyndi Raskin
Brand Design: Tina Olagundoye
Transit Unplugged is brought to you by Modaxo, passionate about moving the worldâs people.
For more information, visit: www.Transit Unplugged.com
Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (âModaxoâ). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.
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Former Federal Transit Administration Administrator Marc Molinaro joins Paul Comfort for an in-depth conversation about federal transit policy, funding, and the future of public transportation.
Drawing on his experience as both a member of Congress and the leader of the FTA, Molinaro offers a behind-the-scenes look at how the agency operates, what transit agencies should understand about federal grants, and why building consensus in Washington is often more complicated than it appears.
The discussion explores the House Transportation & Infrastructure Committee's recently approved surface transportation reauthorization proposal, evolving federal priorities around safety, security, accessibility, and project delivery, and the growing role of bus rapid transit in connecting urban, suburban, and rural communities.
Whether you're a transit executive, policymaker, or industry observer, this episode provides valuable insight into how federal decisions shape local transit systems across North America.
In This EpisodeWhat the FTA actually does day-to-day How federal transit grants are evaluated and managed Lessons learned from leading the FTA The future of surface transportation reauthorization Safety, security, and accessibility priorities Bus Rapid Transit vs. Light Rail investment trends Why transit legislation advances through "evolution, not revolution" What transit leaders often misunderstand about WashingtonCredits
Host and Producer: Paul Comfort
Executive Producer: Julie Gates
Producer: Chris OâKeeffe
Editor: Patrick Emile
Associate Producer: Cyndi Raskin
Brand Design: Tina Olagundoye
Transit Unplugged is brought to you by Modaxo, passionate about moving the worldâs people.
For more information, visit: www.Transit Unplugged.com
Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (âModaxoâ). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.
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What does public transit look like when you're serving 20 counties across Central and East Texas?
In this episode of Transit Unplugged, Paul Comfort continues his series featuring new transit CEOs with a conversation with Wendy Weedon, CEO of the Brazos Transit District. After spending 17 years with the organization, Wendy stepped into the top leadership role in September and now oversees one of Texas' most diverse transit systems.
Wendy discusses the unique challenges of balancing urban, rural, paratransit, demand response, microtransit, and non-emergency medical transportation services across a vast service area. She explains why community transit is often more than transportationâit's a lifeline connecting people to healthcare, employment, education, and independence.
The conversation also explores workforce challenges, the growing role of AI in transit operations, the realities of serving aging rural populations, and why transit professionals are driven by a deep commitment to public service.
Plus, Wendy shares insights into her leadership philosophy, her first year as CEO, and a few personal storiesâincluding the pets that keep life interesting at home.
In This Episode
Wendy Weedon's journey from employee to CEO at Brazos Transit District
Serving a 20-county region across urban and rural Texas
Why community transit is often a lifeline, not just a transportation option
Balancing accessibility, efficiency, and limited resources
Workforce recruitment and retention challenges
The growing role of AI in transit customer service
Leadership lessons from a first-year CEO
Why mobility remains essential for independence and quality of life
Credits
Host and Producer: Paul Comfort
Executive Producer: Julie Gates
Producer: Chris OâKeeffe
Editor: Patrick Emile
Associate Producer: Cyndi Raskin
Brand Design: Tina Olagundoye
Transit Unplugged is brought to you by Modaxo, passionate about moving the worldâs people.
For more information, visit: www.Transit Unplugged.com
Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (âModaxoâ). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.
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What does success look like for transit agencies in a post-pandemic world? According to Christie Wegener, it may be time to stop measuring against 2019 altogether.
In this episode of Transit Unplugged, host Paul Comfort speaks with Christie Wegener, Executive Director of the Livermore Amador Valley Transit Authority (LAVTA), about the changing realities of suburban transit, evolving commuter behavior, and why reliability may matter more than ridership.
Christie explains how LAVTA serves as a critical feeder to BART while navigating the unique challenges of Bay Area travel patterns, remote work, and car-oriented suburban development. She also shares why she believes transit agencies need to rethink traditional KPIs like farebox recovery and pre-COVID ridership comparisons.
The conversation also explores:
Why transit agencies may need a new baseline for measuring success
The operational challenges of coordinating with BART service
How cloud-based transit signal priority could reduce travel times
Lessons learned from LAVTAâs Uber/Lyft partnership and microtransit programs
The realities of serving low-density suburban communities
LAVTAâs new $64 million headquarters project
Transit funding challenges facing the Bay Area
Christieâs journey from social work and public policy into transit leadership
Credits
Host and Producer: Paul Comfort
Executive Producer: Julie Gates
Producer: Chris OâKeeffe
Editor: Patrick Emile
Associate Producer: Cyndi Raskin
Brand Design: Tina Olagundoye
Transit Unplugged is brought to you by Modaxo, passionate about moving the worldâs people.
For more information, visit: www.Transit Unplugged.com
Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (âModaxoâ). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.
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When Steve Fuentes arrived as the new President & CEO of Milwaukee County Transit System, he stepped directly into a perfect storm: major service cuts, labor tensions, budget deficits, and the looming transit fiscal cliff.
In this episode of Transit Unplugged, Steve joins Paul Comfort to discuss how his 30-year journey at the Chicago Transit Authority â from part-time bus operator to senior leadership â prepared him for one of the toughest leadership transitions in public transportation today.
Steve shares how Milwaukee is confronting post-pandemic ridership realities, redesigning service for modern travel patterns, and preparing for a full transit network redesign with Jarrett Walker & Associates. He also discusses labor negotiations, safety strategies, public safety officers, open-loop payments, and why transit leaders need to prepare now for the next generation of executive opportunities.
Plus: Bears vs. Packers, leadership books, music tastes, and lessons learned from the jump to the CEO seat.
00:00 Milwaukee Setup
01:33 Meet Steve Fuentes
01:38 Boston Summit Highlights
01:52 Nora and Leadership Lesson
03:09 CTA Career Journey
04:36 Why Take the CEO Leap
05:49 Chicago Sports Rivalry
06:49 Starting at MCTS
07:37 Walking Into Crisis
09:00 Union Deal and Reset
09:38 Budget Cliff and Cuts
11:40 Network Redesign Plan
17:35 Lightning Round Upgrades
20:57 Personal Favorites and Farewell
Credits
Host and Producer: Paul Comfort
Executive Producer: Julie Gates
Producer: Chris OâKeeffe
Editor: Patrick Emile
Associate Producer: Cyndi Raskin
Brand Design: Tina Olagundoye
Transit Unplugged is brought to you by Modaxo, passionate about moving the worldâs people.
For more information, visit: www.Transit Unplugged.com
Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (âModaxoâ). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.
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The 2026 FIFA World Cup is coming to North Americaâand for public transportation agencies across the United States, Canada, and Mexico, the countdown is already underway.
In this episode of Transit Unplugged, Paul Comfort speaks with transportation journalist Dan Zukowski of Smart Cities Dive about the enormous mobility challenge behind one of the worldâs biggest sporting events. From Los Angeles and Boston to New York-New Jersey and Atlanta, transit agencies are preparing to move hundreds of thousands of visitors safely, efficiently, and seamlessly through their cities.
Dan breaks down how agencies are expanding service, coordinating with law enforcement, improving customer wayfinding, and preparing for the unique pressures of international visitors arriving during weekday rush hours. The conversation also explores how the World Cup could become a defining moment for public transportation in Americaâand potentially leave behind lasting improvements for riders long after the final match.
Paul and Dan discuss:
How host cities are preparing transit systems for FIFA 2026 Why mobility is central to the success of mega-events LA Metroâs long-term âTwenty-Eight by 28â infrastructure strategy The role of transit ambassadors and multilingual wayfinding Crowd management, security, and game-day operations How agencies are coordinating buses, trains, bikes, scooters, Uber, and more The opportunity to win over new riders through positive transit experiences What cities could learn ahead of the 2028 Los Angeles OlympicsIf transit works well during the World Cup, it wonât just move fansâit could reshape how cities and residents think about public transportation for years to come.
đ§ Also in this episode:
Insights from Smart Cities Diveâs transportation coverage The future of multimodal mobility and regional coordination Why major sporting events are becoming transit proving groundsThis episode offers a fascinating look at the planning, logistics, and strategy required to deliver mobility on a global stage.
Host and Producer: Paul Comfort
Executive Producer: Julie Gates
Producer: Chris OâKeeffe
Editor: Patrick Emile
Associate Producer: Cyndi Raskin
Brand Design: Tina Olagundoye
Transit Unplugged is brought to you by Modaxo, passionate about moving the worldâs people.
Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (âModaxoâ). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.
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Commuter rail is being reinventedâand at Virginia Railway Express (VRE), that shift starts with one big idea: becoming a true regional rail system.
Katie Choe, CEO of VRE, joins Paul Comfort to explain how the agency is moving beyond its traditional peak-hour, commuter-focused model toward a more flexible, all-day, bi-directional network designed for todayâs travel patterns.
At the center of that transformation is VREâs System Plan 2050, a roadmap to expand service, increase frequency, and serve a broader mix of ridersâfrom daily commuters to evening, weekend, and recreational travelers.
In this episode, Katie breaks down:
What it really means to shift from commuter rail to regional rail How VRE plans to deliver a 60% increase in service by 2030 The challenge of operating on shared freight corridorsâand how new capacity changes the game Why diversifying beyond federal commuters is critical to long-term growth How agencies can make incremental service improvements now, before major infrastructure is completeThe conversation also highlights one of VREâs biggest differentiators: customer experience. From meeting first-time riders at the station to achieving more than 60% participation in annual rider surveys, VRE has built a level of trust that directly informs how the system evolves.
With a background spanning Massport, the City of Boston, and the MBTA, Katie brings a systems-level view to the roleâbalancing infrastructure, operations, and rider needs as VRE navigates this transition.
Whatâs next?
While major expansion is on the horizon, VRE isnât waiting. The team is already exploring extended evening service, special event trains, and new ways to attract riders in the near termâall part of the shift toward a more dynamic, regional system.Credits
Host and Producer: Paul Comfort
Executive Producer: Julie Gates
Producer: Chris OâKeeffe
Editor: Patrick Emile
Associate Producer: Cyndi Raskin
Brand Design: Tina Olagundoye
Transit Unplugged is brought to you by Modaxo, passionate about moving the worldâs people.
Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (âModaxoâ). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.
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In this quarterly Transit Unplugged Insider, Paul Comfort and Julie Gates break down the most important developments shaping public transportation right nowâfrom Washington leadership changes to emerging mobility technology.
They cover the five biggest stories transit leaders need to know, including:
FTA Leadership Shakeup â With no administrator or deputy currently in place, what does this leadership gap mean for the Federal Transit Administration and the industry at large?
Federal Funding Uncertainty â Proposed budget changes with potential cuts exceeding 20% year-over-year . Whatâs at riskâand how is the industry responding?
Reauthorization Outlook â Why the next major transportation bill may not pass this year, and what that delay could mean for agencies planning long-term investments .
Innovation Acceleration â From autonomous vehicles to electric vertical takeoff and landing (eVTOL) aircraft, new technologies are rapidly moving from pilot programs to real-world deployment .
ThinkTransit Takeaways â Key insights from executive leaders across North America on cybersecurity, AI, safety, and operational strategy.
Youâll also hear:
Why rising fuel prices could drive increased transit ridership
How agencies are preparing for funding and policy uncertainty
What 500,000 weekly autonomous rides signal about the future of mobility
Why having a cybersecurity response plan is now essential
This episode is your insider briefing on the policies, people, and technologies shaping transit in 2026âwith context you wonât hear anywhere else.
00:00 Insider Episode Kickoff
01:09 Big Changes at FTA
01:32 Leadership Vacuum Explained
02:22 Matt Webber Retires
03:00 Jamie Fister Steps In
03:30 Who Will Lead Next
04:25 Transit Funding Shakeup
05:01 Why the Budget Drops
06:45 APTA Pushback Strategy
07:26 Reauthorization Clock Ticking
10:35 Gas Prices and Ridership
12:18 EV Fees and Innovation Pivot
12:50 VTOLs and Advanced Air Mobility
17:12 Autonomous Vehicles Go Mainstream
Credits
Host and Producer: Paul Comfort
Executive Producer: Julie Gates
Producer: Chris OâKeeffe
Editor: Patrick Emile
Associate Producer: Cyndi Raskin
Brand Design: Tina Olagundoye
Transit Unplugged is brought to you by Modaxo, passionate about moving the worldâs people.
Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (âModaxoâ). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.
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Tiffany Gunter, GM + CEO of Suburban Mobility Authority for Regional Transportation, joins Paul Comfort to explain how SMART saw a 40% ridership increase on key high-volume corridors including Gratiot and Woodward. She shares the operational changes behind the gainsâfrom stronger on-time performance and improved frequencies to cleaner shelters, onboard Wi-Fi, and a renewed focus on customer experience.
Tiffany also shares her journey from transportation planner to CEO, and why hands-on leadership mattersâincluding 3:30 AM terminal visits, riding with frontline teams, and tackling operational issues firsthand. She explains how SMART improved on-time performance from 65% to 76% in just weeks by focusing the organization on clear goals, communication, and a little friendly competition.
The conversation also explores Detroitâs resurgence, microtransit expansion, youth fare initiatives, and why telling a positive story about transit has never been more important.
In This Episode:
Tiffanyâs career path from planner to CEO
Why âpresence mattersâ in transit leadership
How SMART rapidly improved on-time performance
Gamifying performance with the âOTP Challengeâ
Growing ridership through better service and amenities
Detroitâs comeback and transitâs role in regional growth
Free rides for students and future workforce development
Why storytelling matters for public transportation today
00:00 Meet Tiffany Gunter
01:30 Think Transit Reunion
03:00 Finding the X Factor
03:42 Transit Career Origin
05:37 Hands On Leadership
10:14 Detroit Transit Landscape
13:52 Culture of Care
17:53 Down With OTP
18:45 Daily Performance Huddles
20:01 Leaderboards And Buy In
21:51 Detroit Comeback Story
25:07 Big Events Transit Surge
25:55 Cutting the highlighted section below bc this has already happened
27:30 Future Plans And Free Rides
31:40 Leadership Lessons And Wrap
32:29 Not sure if this should be included
Credits
Host and Producer: Paul Comfort
Executive Producer: Julie Gates
Producer: Chris OâKeeffe
Editor: Patrick Emile
Associate Producer: Cyndi Raskin
Brand Design: Tina Olagundoye
Transit Unplugged is brought to you by Modaxo, passionate about moving the worldâs people.
Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (âModaxoâ). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.
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How Transit CEOs Are Tackling Safety, Growth, and Leadership â Live from ThinkTransit
This week on Transit Unplugged, we take you live to Boston for a special CEO Roundtable recorded at the ThinkTransit Conferenceâfeaturing four of the most influential leaders in public transportation today.
Host Paul Comfort sits down with:
Jay Fox â Executive Director, Utah Transit Authority Nora Leerhsen â Acting President, Chicago Transit Authority Richard A. Davey â CEO, Massport (former MBTA & NYC Transit leader) Harry Wilson â Chair & CEO, MV TransportationRecorded in front of a live audience of transit professionals, this candid conversation explores what it really takes to lead large-scale transit systems in 2026.
What Youâll LearnLeadership Paths to the TopFrom law and finance to teaching and federal service, each CEO shares the unconventional journey that led them to the topâand what they learned along the way.
What CEOs Actually DoRunning a major transit system isnât just operationsâitâs politics, people, culture, and constant decision-making at scale.
The Reality of Safety in TransitA powerful, nuanced discussion on safetyâfrom frontline presence and policing to the deeper issues of mental health and homelessness shaping the conversation today.
Culture, Teams, and PerformanceWhy high-performing teamsânot individualsâdrive results, and how agencies are building cultures of continuous improvement.
Big Ideas in MotionAirport-to-terminal security via transit (Massport innovation) System-wide culture transformation and teamwork (MV Transportation) Continuous improvement at scale (UTA) Reframing public perception through storytelling and pride (CTA)
Key TakeawaysTransit is more than transportationâit reflects society itself. Safety requires more than enforcementâit demands strategy, presence, and partnership. Great agencies are built on culture, not just operations. Leaders must balance vision with executionâevery single day.This is a rare, unfiltered look inside the minds of transit CEOsâhow they think, how they lead, and how theyâre navigating one of the most complex and essential industries in the world.
Whether you're an operator, policymaker, or future leader, this episode offers a masterclass in modern transit leadership.
Credits
Host and Producer: Paul Comfort
Executive Producer: Julie Gates
Producer: Chris OâKeeffe
Editor: Patrick Emile
Associate Producer: Cyndi Raskin
Brand Design: Tina Olagundoye
Transit Unplugged is brought to you by Modaxo, passionate about moving the worldâs people.
Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (âModaxoâ). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.
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Paul Comfort talks with Patrick Preusser, Chief Operating Officer of Denverâs Regional Transportation District (RTD), to unpack the reality of delivering transit service across one of the largest and most complex systems in the U.S.
Serving over 3 million people across 2,000+ square miles, RTD operates a multimodal network of bus, light rail, commuter rail, paratransit, and emerging microtransit servicesâall coordinated under a $1.3 billion operation.
As part of our âThe Doersâ series, this conversation focuses on the leaders responsible for turning strategy into serviceâand Patrick offers a rare, inside look at what that really means.
In this episode, youâll learn:
What a Chief Operating Officer actually does in a major transit agency
How RTD manages daily service for 135,000+ riders
The key KPIs driving performanceâfrom on-time service to cost efficiency
Why Denver embraced frequent regional rail before it became industry standard
How transit agencies are adapting to new ridership patterns post-pandemic
The role of technology, safety, and data dashboards in modern operations
Whatâs ahead for Denver, including BRT expansion, rail reconstruction, and major development projects
A system built for scaleâand the future
From direct rail service to Denver International Airport to major upcoming investments like the East Colfax BRT line, RTD is positioning itself for long-term growth in one of Americaâs fastest-evolving regions.
Patrick also reflects on his journey through the industryâfrom starting as a transit user in Chicago to leading operations in Denverâand what it means to be one of the âdoersâ responsible for delivering service where it matters most: on the street.
Listen now to learn how transit strategy becomes real-world service.
Credits
Host and Producer: Paul Comfort
Executive Producer: Julie Gates
Producer: Chris OâKeeffe
Editor: Patrick Emile
Associate Producer: Cyndi Raskin
Brand Design: Tina Olagundoye
Transit Unplugged is brought to you by Modaxo, passionate about moving the worldâs people.
Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (âModaxoâ). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.
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This week on Transit Unplugged, we continue our âThe Doersâ seriesâhighlighting the transit leaders who are not just setting strategy, but delivering results on the ground.
Paul Comfort sits down with Shofi Ull Azum, Chief Planning and Development Officer at Cherriots in Salem, Oregonâa mid-size agency achieving something few systems have managed: ridership that exceeds pre-pandemic levels by more than 12%.
Shofi shares a tactical, inside look at how his team is turning planning, innovation, and partnerships into measurable growthâand what other agencies can learn from their approach.
What Youâll Learn in This Episode
What actually drives ridership growth
Why adding weekend and evening service unlocked new demand
How aligning service with real community needsânot assumptionsâchanges outcomes
The role of fare policy, frequency, and accessibility in rebuilding ridership
The power of targeted programs
How a youth zero-fare program now drives up to 25â30% of ridership
Why investing in younger riders is really about building long-term transit culture
How partnerships with schools and state funding made it possible
Reliability as the foundation
Why on-time performance is the baseline for trust
How Cherriots improved performance to 88% on-timeâabove their target
The operational fixes that made the biggest difference (including reducing early departures)
Using technology to modernize the rider experience
Real-time tracking and GTFS-RT deployment
Traffic signal priority to improve reliability on high-ridership corridors
The importance of clean, accurate data for smarter planning decisions
Building a multimodal future
Why transit agencies need to evolve beyond fixed routes
How microtransit, bike share, and partnerships with TNCs fit into the system
The goal: becoming a true regional mobility integrator
Key Takeaway
Ridership growth isnât accidentalâitâs the result of intentional service design, strong partnerships, and a relentless focus on reliability and access.
As Shofi puts it, success comes from giving people real optionsâand building a system that fits how they actually live and move today.
Credits
Host and Producer: Paul Comfort
Executive Producer: Julie Gates
Producer: Chris OâKeeffe
Editor: Patrick Emile
Associate Producer: Cyndi Raskin
Brand Design: Tina Olagundoye
Transit Unplugged is brought to you by Modaxo, passionate about moving the worldâs people.
Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (âModaxoâ). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.
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In this episode of Transit Unplugged, host Paul Comfort sits down with Amanda Vandegrift, Deputy CEO of Finance & Administration and Chief Financial Officer at WeGo Public Transit in Nashville.
This conversation is part of our âThe Doersâ seriesâhighlighting transit leaders who are not just setting vision, but actively delivering results on the ground.
Amanda shares her unique journey from private-sector consultantâwhere she helped design Nashvilleâs âChoose How You Moveâ ballot initiativeâto becoming the executive responsible for implementing it inside the agency.
With a newly approved funding stream, a growing system, and rising ridership, Nashville offers a real-world case study in how agencies can move from planning to executionâand actually deliver on what voters approved.
What Youâll Learn:
How to move from a transit referendum to real-world implementation
What it takes to shift an agency from maintenance mode to growth
How WeGo is achieving double-digit ridership gains
Why staffing and recruitment must come before expansion
How a low-income fare program can drive access and usage
The role of microtransit partnerships like WeGo Link with Uber
How to build financial stability with a $47M reserve fund
Why todayâs transit CFO is a strategic operatorânot just a numbers role
From Ballot to Bus Service
Amanda played a key role in developing Nashvilleâs âChoose How You Moveâ initiativeâa half-cent sales tax increase designed to fund billions in transit improvements.
Now inside the agency, sheâs helping implement:
Expanded bus service and increased frequency
New transit centers and corridor investments
First-mile/last-mile solutions through microtransit
A free transit program for qualifying riders
Long-term system growth backed by dedicated funding
The early results are already showing up, with ridership increases ranging from 10% to 30% as service improves and barriers are removed.
Innovation Spotlight: First/Last Mile That Works
WeGoâs partnership model with Uber is helping bridge the gap between riders and fixed-route service:
19 service zones (and expanding)
$2 ridesâor free for eligible users
Direct connections to high-frequency routes
Delivered at a relatively low cost to the agency
Itâs a scalable example of how agencies can extend their reach without overextending fixed-route service.
Host: Paul Comfort
Executive Producer: Julie Gates
Producer: Chris OâKeeffe
Editor: Patrick Emile
Associate Producer: Cyndi Raskin
Transit Unplugged is brought to you by Modaxo, passionate about moving the worldâs people.
Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (âModaxoâ). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.
00:00 Welcome to Nashville
00:14 Expansion Culture and CFO Role
00:22 Meet Amanda Vandergrift
02:15 Working with Steve Bland
03:34 Two Agencies One Brand
05:08 Contracting and Access Service
06:22 From Consultant to CFO
08:27 Choose How You Move Wins
09:22 Quick Wins and Free Fares
11:29 Wego Link Uber Zones
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In this episode of Transit Unplugged, host Paul Comfort explores a question many transit agencies are asking today: Do operators make the best transit leaders?
Paulâs guest, Michael Dylan Pal, Director of Public Transit for the Niagara Frontier Transportation Authority (NFTA) in Buffalo, has lived that journey firsthand.
Pal began his career behind the wheel as a bus operator for New York City Transit, eventually rising through the ranks of the MTA, serving in senior leadership roles across multiple agencies, and later helping lead operations at Valley Metro in Phoenix before returning to New York to oversee transit in the BuffaloâNiagara region.
In this conversation, Pal reflects on how starting on the front lines shaped his leadership philosophyâand why understanding the daily realities of operators can make a real difference when managing a complex transit system.
Today, Pal leads the NFTA Metro system, which provides bus, light rail, and paratransit service to the BuffaloâNiagara regionâsupporting more than a million residents and carrying roughly 50,000â60,000 riders on a typical weekday.
Paul and Michael discuss:
How Palâs career started as a bus operator in Brooklyn
What transit leaders can learn from working on the front lines
The transition from Phoenixâs desert system to Buffaloâs winter operations
Major projects underway in Buffalo, including the DL&W Station redevelopment
Plans for the Amherst rail extension
The upcoming Bailey Bus Rapid Transit corridor
Fleet modernization, electric buses, and future propulsion strategies
Pal also shares how Buffalo is experiencing a new wave of investment and growth, and how transit is playing a key role in connecting people to jobs, education, and opportunity across Western New York.
For Pal, the lesson is simple: the best transit leaders never forget what itâs like to serve riders and support operators every day.
Host: Paul Comfort
Executive Producer: Julie Gates
Producer: Chris OâKeeffe
Editor: Patrick Emile
Associate Producer: Cyndi Raskin
Transit Unplugged is brought to you by Modaxo, passionate about moving the worldâs people.
Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (âModaxoâ). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.
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Welcome to the first part of a series we're calling "The Doers"!
Public safety is one of the most urgent issues facing transit systems today. In this episode of Transit Unplugged, host Paul Comfort sits down with Kevin Scott, Executive Vice President of Public Affairs and Security at Bi-State Development / St. Louis Metro Transit, to discuss a bold initiative that is reshaping safety across the regionâs light rail network.
Scott explains how St. Louis developed its Secure Platform Plan, a comprehensive strategy that combines infrastructure upgrades, technology, and partnerships with law enforcement to strengthen security on the MetroLink light rail system.
The results are already striking: stations where the program has been implemented have seen a 50% reduction in criminal incidents and a significant increase in ridership.
During the conversation, Scott walks through how the plan evolved from a detailed security assessment that produced 99 recommendations, and how those insights helped guide long-term improvements across the system.
The episode also explores the powerful connection between actual safety improvements and the perception of safety â and why both are critical to attracting riders back to transit.
In this episode, youâll learn:
Why St. Louis shifted from an open platform light rail system to secured stations
How gating, fencing, and expanded CCTV coverage are changing security operations
The role of security partnerships with local law enforcement and contracted security teams
Why perception of safety matters just as much as actual incident reduction
How safer stations are helping drive ridership growth across the system
Scott also shares how the agency is upgrading fare collection systems alongside the security infrastructure, creating a modernized transit experience for riders while strengthening enforcement against fare evasion.
As transit agencies nationwide prioritize safety and security, the St. Louis experience offers valuable lessons for systems considering similar investments.
Links
Learn more about the Secure Platform Plan:
https://www.metrostlouis.org
Credits
Host and Producer: Paul Comfort
Executive Producer: Julie Gates
Producer: Chris OâKeeffe
Associate Producer: Cyndi Raskin
Editor: Patrick Emile
Transit Unplugged is brought to you by Modaxo â passionate about moving the worldâs people.
Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (âModaxoâ). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.
Credits
Host and Producer: Paul Comfort
Executive Producer: Julie Gates
Producer: Chris OâKeeffe
Associate Producer: Cyndi Raskin
Transit Unplugged is brought to you by Modaxo â passionate about moving the worldâs people.
Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (âModaxoâ). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.
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In this special milestone episode of Transit Unplugged, host Paul Comfort celebrates Episode 400 and nearly a decade of conversations with the leaders shaping public transportation around the world.
To kick off the episode, Paul sits down with Mark Miller, President of Constellation Software and Executive Chairman of the Volaris Group. Mark reflects on the early days of the podcast, the thinking behind creating a platform for industry dialogue, and why connecting transit leaders across agencies and continents continues to matter.
The episode also features a 10-year retrospective on the growth of Transit Unplugged, including a behind-the-scenes conversation with producer Chris OâKeeffe about the evolution of podcasting, the expansion into on-location recordings and video, and what it takes to reach the rare milestone of 400 episodes.
Later in the episode, Executive Producer Julie Gates joins Paul for a listener mailbag segment, answering audience questions about favorite episodes, memorable travel moments, and transit systems that continue to inspire innovation.
Over the past decade, Transit Unplugged has featured CEOs, agency leaders, policymakers, and innovators from across the globeâsharing ideas and best practices that help move the industry forward.
As Paul reminds listeners in this episode, public transportation is about far more than vehicles and infrastructure. At its core, transit is about serving people and connecting communities.
Credits
Host and Producer: Paul Comfort
Executive Producer: Julie Gates
Producer: Chris OâKeeffe
Associate Producer: Cyndi Raskin
Transit Unplugged is brought to you by Modaxo â passionate about moving the worldâs people.
Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (âModaxoâ). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.
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Transitâs future is all about people.
In this episode of Transit Unplugged, host Paul Comfort talks with Geisha Ester, Executive Director of the National Transit Institute (NTI) at Rutgers University, about why workforce development has become the industryâs most important investment â and how agencies and professionals can take advantage of it right now.
NTI, funded by the Federal Transit Administration, delivers no-cost training for transit professionals across the United States, helping agencies upskill their teams, strengthen succession planning, and prepare for a rapidly changing mobility landscape.
Geisha shares:
How you and your staff can access free, high-impact NTI courses
The most in-demand training areas, including procurement, service planning, safety, and leadership
How agencies are using NTI as a real succession-planning tool
Three ways to partner with NTI â as a participant, host agency, or instructor
Why workforce development is central to the industryâs future
She also tells her remarkable second-generation transit story, from high-school intern and rail conductor at Chicago Transit Authority (CTA) to Vice President of Training and Workforce Development â and now national leadership at NTI â and offers practical advice for emerging professionals and women pursuing leadership roles in transit.
đ Explore courses and get connected: NTIonline.com
This episode closes out our âFantastic Februaryâ series highlighting the people and ideas moving public transportation forward.
Credits
Host and Producer: Paul Comfort
Executive Producer: Julie Gates
Producer: Chris OâKeeffe
Editor: Patrick Emile
Associate Producer: Cyndi Raskin
Transit Unplugged is brought to you by Modaxo â passionate about moving the worldâs people.
Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (âModaxoâ). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.
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