Episodes
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For the Travel Monthly Review Show - April 2024 edition - with our expert panel featuring Will Plummer (CEO, Trust My Group), Claire Steiner (UK Director, Global Travel and Tourism Partnership), and James Clarke (General Manager, Travelzoo UK),
In this episode we’ll tackle:
Latest industry developments: Spain’s traveller numbers, Dynamic pricing and loyalty schemesA look into Travel Payments and how this is adapting for consumers and businesses, we have a special mini-panel with Maggie Bazemore, Knowledge Management Director | Mr & Mrs Smith James Lemon, GTM | Global Industry Lead - Travel & Leisure - StripePeter Gerstle, Business Solutions Director, Head of Travel Loyalty, CollinsonREFERENCES
Spain to tackle decrease in UK visitor durations
Dynamic (Surge/Demand) Pricing Is Coming for Everything in Travel
AVIS BUDGET GROUP REVAMPS ITS LOYALTY INITIATIVE
Expedia Group launches single loyalty programme but Hotels.com customers will earn lessListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
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Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/ -
In this episode of Hoteliers' Voice season 4, we speak with Mustafa Gokcen, Head of Information Technology, Cheval Collection - an award-winning hospitality group with 13 luxury all-apartment locations in London, Edinburgh and Dubai.
Mustafa has worked in the hospitality industry since 2012 following a move from the IT industry where he had spent the first 10 years of his career. He has worked with brands including Hilton, Starwood, and Marriott before joining Cheval Collection in 2023.In this episode, he explains the moment he realised that hospitality is more than rooms and services and the impact this has had on his perception of the role of technology and strategic development. He shares his progression from IT to hospitality IT and how he approach leadership and recruitment.
Through our conversation we learn;
What is misunderstood about technology in the accommodation marketHow the mindset and culture in hospitality needs to change/adaptHis area of focus and investment in techManaging to improve IT resources and find the best talentWhat makes a good tech vendor partner
Mustafa will be speaking at the IHTF 2024 which Travel Market Life is a media partnerListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/
Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/ -
Missing episodes?
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In this episode of Hoteliers' Voice, we are honoured to be joined by Marriott International's Director of Employer Branding - Central Europe to discuss the initiatives that are engaging and attracting staff.
Roles most challenging to recruit forSharing best practice between teamsWhat people expect from work and employers todayWhy showcasing company culture and values is importantWhat sort of stories really resonate with people?
Florian Hepp started his career at Marriott before developing his career at Westin Hotels, and Sofitel Luxury Hotels & Resorts, back at Marriott he utilised his sales and marketing training in HR and employer branding.
Florian will speak about Attracting talent, managing staff shortages and the role of technology at 21st IHTF in Barcelona, but here we look at the operational aspect:
For the survey Florian refers to - please see this resource
https://www.presseportal.de/pm/56177/5429436Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/
Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/ -
In our April edition of the Hospitality Monthly Review Show with our expert panel:
Jonny Siberry, Group Revenue Manager, Sarova Hotel GroupDaniel Simmons, CCO, HotelREZ Hotels & ResortsThibault Catala, CEO, Catala Consulting,We look at pressing issues in the industry, as well as the landscape in front of us - getting insider knowledge from our expert panel and guest interviewees. This is a pretty packed episode full of additional contributors, we’ll be tackling
Latest developments and news of the sectorChanges in Service and delivery of guest expectations, with Harpreet Singh Saluja, AG HotelsIHTF, of which Travel Market Life are media partners where we’ll hear from some of the sponsors including Carlos Calvo of Proposales, Carsten Wernet of SIHOT and Philip von Ditfurth from ApaleoWe end with the quick quiz - who will win?
Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/
Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/ -
In this episode of Hoteliers' Voice Season 4 we explore the hostel market with Diogo Vaz Ferreira, head of commercial at Clink Hostels.
Diogo has worked with Clink since 2021, he previously worked for Accor and Hilton having worked in guest experiences, revenue, and general manager positions. He is also part of the management board chairing the accommodation panel at the WYSE Travel Confederation (WYSE Travel Confederation is a global not-for-profit membership organisation dedicated to promoting and developing opportunities for the youth, student and educational travel industry.).
How the market is evolving and Clink is devleoping its brandTrends in the hostel marketDiogo's career – how has it changed and adapted over the yearsCommercial performance – how to align revenue management with business goals Use of technology to transform the business
In our discussion, we look atDiogo will be speaking at the IHTF 2024 on the topic - Technology, tactics and profit optimisation: Boosting revenue management strategies
Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/
Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/ -
Welcome to the Travel Monthly Review Show - March 2024 edition. In this episode we tackle:
Some industry news including Late’s pricing, Agent debt and industry associationsSpring Budget UK - The UK Government announced a range of measures to keep Britain financially fluid…we’ll analyse what they mean to the industryIn our monthly feature - we’re joined by Joss Croft, CEO of UKInbound, to look at trends of the international traveller market to the UKPlus - we cannot end the show without our Quick Quiz
Featuring Will Plummer (CEO, Trust My Group), Claire Steiner (UK Director, Global Travel and Tourism Partnership), and James Clarke (General Manager, Travelzoo UK),
REFERENCES:Trade predicts strong lates market but warns keen pricing ‘will be crucial’
Nearly half of Advantage agents still paying off Covid debts
NEW GLOBAL TRAVEL TECH ASSOCIATION LAUNCHES
FEATURE TOPIC UK - Spring budget - election year
Budget 2024: key points for hospitality at a glance
Chancellor cuts NI by a further 2p as part of Spring Budget
TOURISM ALLIANCE SPRING BUDGET 2024 REACTION
'MISSED OPPORTUNITY': TRAVEL LUKEWARM ON CHANCELLOR'S SPRING BUDGET
Air- passenger Duty: Air passenger duty on business-class travel is set to riseHoliday lets: Completely getting rid of the Furnished Holiday Let scheme from April 2025,. This now means that mortgage interest will NOT be deductible Abolishing Multiple Dwelling Relief from June Freezing alcohol duty: The freeze on alcohol duty, which had been due to end in August, will continue until February 2025.Employee and general business
2% cut in National Insurance This means employees were paying 12% in December, 10% January to March and 8% from April.The self-employed will pay 6% from April.Increasing the VAT threshold from £85,000 to £90,000 from AprilIncreasing the threshold that Child BenefitListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/
Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/ -
In this episode of Season 4 Hoteliers' Voice, we speak with Karen Weisheit, Hotel Manager at the Grove of Narberth in Wales, with 25 bedrooms. Spotted as one of Boutique Hotelier's women in hospitality 2023 Karen shares her career ladder so far and what makes her tick.
We look at the challenges in recruitment and retention as she shares some of the initiatives they employ at the property as we discuss cross-departmental training and a four-day week in hospitality.Karen also shares:
2024 Market outlookChallenges for this yearChanges in booking patterns and event businessHow the industry can be a more attractive place to workListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/
Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/ -
Welcome to the March edition of Hospitality Monthly Review Show with our panel
Thibault Catala, CEO, Catala Consulting, Jonny Sibery, Group Revenue Manager, SarovaDaniel Simmons, CCO, HotelREZPlus an interview with Jeremy Daudin, Head of Sales and Marketing at Zetter Hotels looking at their corporate business.We look at pressing issues in the industry, as well as the landscape in front of us tackling
Latest developments and news of the sectorDiscuss business and corporate guestsTravel trends with the Swiftie Tour Tourism effectthen i’ll put my panellists through their paces as we dive into the Quick Quiz.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/
Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/ -
In this extended interview we speak to Clive Wratten, Chief Executive of Business Travel Association, which also featured in our Travel Monthly Review Show February. He guides us through
Trends and market behaviours in Business TravelKey challenges in Business Travel for Corporates and SuppliersWhy late payments is a key campaignPartnership with the Tourism AllianceRole of technology in business travelUpcoming eventsListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/
Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/ -
In February episode we look at:
Industry news of the last month and consumer spending changeWhat’s RyanAir’s change of strategy?Our feature discussion is on Business Travel and we’ll hear from Clive Wratten, Chief Exec of Business Travel AssociationIndustry developments and consumer trends talking about shoulder seasons and the best snapsFinishing with the quick quiz. Will won last month, has he brought his A-Game this month?Featuring Will Plummer (CEO, Trust My Group), Claire Steiner (UK Director, Global Travel and Tourism Partnership), and James Clarke (General Manager, Travelzoo UK),
Industry News
Holidays the ‘exception’ as consumers cut leisure spend
Deloitte Consumer Tracker - consumers intend to spend less across nine out of 11 leisure categories in Q1 2024, with an exception being the long and short holiday categories.The majority of consumers (57%) intending to travel abroad on a holiday are likely to book all-inclusive trips, 60% of consumers are expecting to take a domestic holiday in 2024.HOLIDAY EXTRAS LAUNCHES NEW AI TOOL AFTER IT REVEALS 55% OF TRAVELLERS DON'T READ INSURANCE DOCUMENTATION PROPERLY
AI technology that allows customers and travel agents to easily read through the terms and conditions of their insurance documents.Over half (55%) said they did not read it properly, with a quarter (24%) admitting to only skimming them, while 28% only refer to a brief online summary and 3% not reading it whatsoever. Despite the increase in extreme weather and events caused by climate change last summer, three quarters (74%) assumed their insurance would automatically cover impact on their travel caused by natural disasters, while 68% assumed it covered disruption from strike activity.Millennial men in the U.K. are helping drive a trend of falling working hours, and it might be starting to hurt the country’s economy
Typical hours men worked dropped from 36.3 hours in 2019 to 32.5 hours in 2020. Working hours for 2022 were 35.3 hours, the most recent year available, the Office for National Statistics saidMillennial men working shorter work hours have contributed to labour shortages equivalent to 310,000 fewer people in employment, official figures show.This was reflected among women in the same age group, who saw a 0.02 hours per week rise.RYANAIR NEWS
RYANAIR AGREE NEW
Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/
Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/ -
Hospitality Monthly Review Show - February 2024 edition with our two panelists Thibault Catala, CEO, Catala Consulting and Jonny Sibery, Group Revenue Manager, Sarova
In our review shows, we look at pressing issues in the industry, as well as the landscape in front of us - getting insider knowledge from our expert panel.
In this episode, I’ll take a moment to introduce our panellists and what makes them tick, as we tackle What lies ahead in 2024, yes - we’ll be looking at
2024 on the books, what’s the data telling usIndustry challengesConsumer travel trendsAnd finally, i’ll put my panellists through their paces as we dive into the Quick Quiz. Head to Head - Who will be the true industry expert in this months’ edition?DISCLAIMER - All opinions are their own.
Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/
Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/ -
Speaking to Gill Haigh (Managing Director, Cumbria Tourism) we get a first-hand look at regional tourism in one of the UK’s most visited regions exploring the challenges ahead in 2024 and where the local tourism market needs to focus to deliver for domestic and inbound market.
We explore the difficulties of staff shortage, the commercial impact and the solutions businesses are coming up with to solve this dilemma from collaborative working to creating attractive working environments and packages including apprenticeships.
This interview featured in part in the Travel Monthly Review show January edition.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/
Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/ -
Entering 2024 - what have we learnt and what do we see in front of us. Join the January edition of our regular format to review industry developments in the UK and beyond.
Featuring Will Plummer (CEO, Trust My Group), Claire Steiner (UK Director, Global Travel and Tourism Partnership), and James Clarke (General Manager, Travelzoo UK), the first episode addresses the trends that defined 2023, and predictions for the year ahead.
A quick review of the latest consumer travel behaviour reports, Gill Haigh (Managing Director, Cumbria Tourism), joins the conversation to provide a first-hand look at regional tourism in one of the UK’s most visited regions, before the panel discusses the impact of domestic and inbound tourism around the UK, concluding with the monthly quick-fire quiz.
Look out for our Hospitality Monthly Review edition as we specifically look at the accommodation sector.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/
Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/ -
Looking back on our third Season of Hoteliers' Voice, find out which episode was the most popular in 2023 and some of our favourite episodes in the series.
Hoteliers' Voice S3 covered everything from data, to sustainability, augmenting luxury experience to performance campaigns and utilising AI, with a mix of portfolio groups, independent hotels, franchise and global brands.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/
Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/ -
Discover the rundown of the new series Hotel Partner and snippets from the conversations in 2023 that covered everything from sustainability, eco credentials, staffing shortages, spa and wellness and robotic process automation.
We give some insights to the podcast Travel Market Life and the most popular Hotel Partner episode of the year.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
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Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/ -
Here's a summary of some of the technology chats of 2023 as we look at;
Data and its implicationsCybersecurity in digitalisationAI and ethics 10 rules for IT investmentChallenges of tech buyingSome quick snippets and outtakes from our guests for this year.
Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/
Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/ -
Veryan Palmer, Director, of family-owned Headland Hotel Cornwall joins us to talk about adapting technology and utilising AI and automation in the business and how to overcome the challenge.
How AI alleviates staff pressures Gaining confidence in AILooking to new technology and working with your teamFuture changes to hospitality
Following the Independent Hotel Show 2023, where Veryan joined Ryan on a panel to discuss practical deployment of AI, this podcast follows on the Headland Hotel's very specific experience and journey from discovery to utilisation.
In this discussion, learn;Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/
Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/ -
We deep dive into hotel sustainability with Angeliki Krania, Senior Sustainability Manager at Lamington Group to understand what it takes to be a truly sustainable hotel brand and commit to the policy authentically.
How the industry can incorporate sustainable approaches to design and developmentHow Lamington Group implements a sustainable cultureThe wider business case for sustainabilityEngaging guests in the programmWorking in collaboration and the supply chainThe role of AI
As part of our Hoteliers' Voice Season 3, Angeliki explains;Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/
Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/ -
In this episode we speak with Chris Kinlock a Performance Specialist, and Billy Mohan- Senior Performance Analyst, from Journey Hospitality about the changes in performance marketing and how the industry can get a better grasp over the opportunities for digital channels and what actually works.
The pair give a frank insight to how to assess true performance and why fixed budgets needs to be abandoned in favour for performance-based. We talk through;
How and where Google is delivering for hotelsConsidering investment and budget in digital marketingThe essential data and tracking for effective measurement of ROIAnd the role of brand campaignsListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/
Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/ -
We’re joined by David Ohandjanian, CEO & Founder, Up Hotel Agency to look into hotel marketing and how to optimise direct bookings through the direct channel.
In conversation we look at
Changes in approach to direct bookingsKey to direct booking and marketing for the guest journeyEvolving roles of agencies and consultantsAnd how the website function has adapted to consumer expectation.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/
Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/ - Show more
